Senior IT Customer Support Analyst, Desktop Support
- Hiring Organisation
- KBR
- Location
- Leatherhead, Surrey, United Kingdom
- Salary
- £ 70 K
technicians and service desk personnel.Identify recurring issues, process inefficiencies, and operational risks and implement corrective actions.Coordinate resolution activities for cross-functional incidents involving networking, cybersecurity, infrastructure, voice, and enterprise application teams.Develop and improve support processes, procedures, and operational standards.Prepare and present service delivery reports, ticket metrics, SLO performance reviews ...