6 of 6 ITIL Certification Jobs in the West Midlands

problem management activities. Excellent understanding of: Incident Management Service Request Fulfilment Problem Management Change Enablement Service Level Management Service Design & Transition Continual Service Improvement ITIL Certification is essential. Strong understanding of service resilience, operational controls, cyber security, data protection, business continuity, backup and recovery. Personal Attributes … objectives with operational priorities. Adaptable, proactive, and committed to building a mature service management culture. Compliance & Standards You will support and promote adherence to: ITIL Framework ISO 9001 Quality Management ISO 27001 Information Security Cyber Essentials & Cyber Essentials Plus ISO 14001 Environmental Management and ESG Principles Benefits We offer ...

Management (JSM) architecture experience * Strong expertise in Jira Assets (formerly Insight) and CMDB design * Proven experience assessing and improving CMDB maturity * Deep understanding of ITIL and ITSM best practices * Experience implementing and optimising: o Incident Management o Service Request Fulfilment o Change Management o Service Catalogue Management * Strong experience … management and consulting skills Desirable Experience * Microsoft Teams integration experience * Asset management and procurement system integrations * Experience working within complex enterprise environments * Atlassian certifications * ITIL certification Outcomes * Validation of the existing Jira ITSM solution * Identification and mitigation of architecture and process risks * Improved CMDB maturity and governance * Optimised ...

identify improvement opportunities and drive service enhancements. About You Degree in Engineering, Telecommunications, Operational Technology, Information Technology or a related discipline, with an ITIL qualification (preferably ITIL 4 or V5). Significant experience managing complex, business-critical IT or Operational Technology services within a large-scale operational environment. ...

customer-facing Service Delivery Manager, Service Manager or similar role. Previous experience within an IT Managed Services Provider (MSP), Telecoms or Technology Services environment. ITIL 4 Foundation certification (essential). Proven experience managing multiple customer accounts and service relationships. Strong understanding of IT Service Management (ITSM), SLAs, KPIs … competing priorities and customer expectations. Proficiency in Microsoft Office applications, particularly Excel and PowerPoint. Desirable experience: Experience using ServiceNow or similar ITSM platforms. Additional ITIL certifications or service management qualifications. Experience delivering Continual Service Improvement programmes. Knowledge of cloud, connectivity, networking, unified communications or wider managed IT services. What ...

fault, event and problem management of the service. Degree in Engineering, Telecommunications, Operational Technology, Information Technology or a related discipline, with an ITIL qualification (preferably ITIL 4 or V5). Significant experience managing complex, business-critical IT or Operational Technology services within a large-scale operational environment. Experience ...

qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below. Release and Change Manager - Agile Environment, Scrum, ITIL, Stakeholder Management, Azure Platform, ITSM Tools, ADO - Hybrid (Birmingham) - £55-60k + bens A Release and Change Manager is urgently required by this … Microsoft development environment including knowledge of Development and DevOps teams and associated technologies (ADO, Azure tools, SQL Server, .Net, C#, React, JavaScript etc) - ITIL accreditation and a good knowledge of ITSM tools A key part of the role involves working on a programme of incremental delivery to provide change ...