1 to 25 of 34 ITSM Jobs in the West Midlands

governance principles Knowledge of Microsoft 365 security & compliance capabilities Basic understanding of Azure Active Directory/Entra ID identity and access concepts Familiarity with ITSM/incident management processes Understanding of regulatory compliance basics How compliance and data protection teams use Purview outputs Data sensitivity models and how they ...

under pressure Highly organised with excellent prioritisation and coordination skills Strong analytical and problem-solving mindset Essential Experience Proven experience in incident management, IT service management, or technology operations Strong hands-on experience supporting Dynamics 365 Finance & Operations AND Customer Engagement Solid experience working within the Microsoft technology stack, including ...

work independently and manage competing priorities. Outstanding communication and customer service skills. Desirable Experience with JAMF device management. Knowledge of ITIL or other IT Service Management frameworks. Financial Services sector experience. Experience supporting large user populations in complex environments. What We're Looking For The successful candidate will combine strong ...

qualification in Information Security, Computer Science, or a related field. Experience: Some experience in incident management or a related role. Technical Skills: Proficiency in ITSM systems and knowledge of security tooling is a plus. Analytical Skills: Strong analytical and problem-solving skills to assess and mitigate security incidents. Communication Skills ...

days home) - Coventry or Manchester** Our client, a well-established UK organisation operating in a complex, regulated environment, is investing significantly in its IT Service Management function following a major restructure. As part of this, they're looking for a Lead Service Manager to take end-to-end ownership ...

line or 2nd line IT support/Service Desk environment Strong working knowledge of M365 administration and user support Experience using ServiceNow or similar ITSM ticketing systems Familiarity with EUC support including hardware, software, and access management Understanding of Active Directory/Entra ID and user account administration (desirable) Exposure ...

basic network issues across end-user devices Escalate more complex technical issues to senior engineers where appropriate Manage incidents and service requests through the ITSM system, ensuring timely updates and resolution Set up, configure, and maintain laptops, desktops, mobile devices, and peripherals Support Microsoft 365 services, including user account administration ...

platform and UX design leadership required. Deep knowledge of UX principles methodologies and enterprise design standards remains essential. Understanding of ServiceNow modules such as ITSM ITOM ITAM CMDB and service request required. Working knowledge of platform configuration including workflows scripts and UI policies remains beneficial. Familiarity with incident problem change ...

limited to: Developing solutions for Customer Experience, Technology Experience and employee ExperienceServiceNow workflow applications, including HR Service Delivery (HRSD) Customer Service Portal, ITService Management (ITSM), Customer Service Management (CSM), Java Script/Angular, Now Assist,Gen-AI and Workflow Data Fabric. Utilising ServiceNow’s Experience Layer components to build modern ...

similar technical environment is advantageous Knowledge of ITIL principles, including Incident, Problem, and Service Management, is desirable Experience using ServiceNow, Freshservice, or other IT service management platforms is beneficial ITIL Foundation certification is desirable If you have the relevant skills and experience required for this Executive Resolutions Specialist role ...

similar technical environment is advantageous Knowledge of ITIL principles, including Incident, Problem, and Service Management, is desirable Experience using ServiceNow, Freshservice, or other IT service management platforms is beneficial ITIL Foundation certification is desirable If you have the relevant skills and experience required for this Complaints Handler role ...

Data Engineer will manage all Data Engineering services from both technical and service perspectives ensuring that they are fit for purpose and effective IT Service Management processes and activities are in place and being followed. Your responsibilities will include: Manage and lead a team of Data Engineers in the Data ...

/Wi-Fi troubleshooting MDM/BYOD solutions Endpoint security and anti-virus tools PowerShell (or similar) for basic automation Service Desk/ITSM systems Windows 10/11 environment support End-user devices & peripherals Core Behaviours: Strong customer focus and communication skills Ownership mindset – accountable end-to-end Effective ...

enhancing ETL processes and data integration workflows. Working closely with service delivery, project, and operational teams. Managing incidents, problems, and change requests through established ITSM processes. Contributing to platform documentation, knowledge sharing, and operational improvements. Supporting deployment activities and ensuring smooth transitions into service. What We're Looking For Essential ...

purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Demonstrable experience of IT Service Management in an ITIL or equivalent Framework. Proven experience of supporting the delivery of projects in an Agile environment. Proven track record of transitioning projects into live ...

legal or professional services environment (e.g., Aderant, Intapp, etc.). Aderant Expert and related systems, with the Aderant table structure, etc Experience with ITSM platforms such as ServiceNow, including queue and SLA management. Knowledge of SQL Role: Act as 1st line support for Aderant finance systems issues and requests ...

accounts - permissions, passwords IT Support Team Leader: Experience Line management of a technical team Budget management/cost reporting Experience of managing through an ITSM system/managing services Technical project management experience Cyber security tools - EDR, anti-virus, vulnerability management, Scripting Support of office applications: O365, Teams, Email, Mobile ...

scripting (PowerShell, PowerCLI) for automation and administration Experience with Cisco MDS Fabric switches and broader data centre networking concepts Familiarity with SQL Server and ITSM tools such as ServiceNow Proven ability to work in complex, multi-region environments with overlapping time zones Experience mentoring or supporting junior engineers within infrastructure ...

uphold Sysco’s Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical … work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4/ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365 ...

tools Solid understanding of networking principles and troubleshooting Strong expertise in supporting Windows 11 OS Strong expertise in supporting server infrastructure Solid experience with ITSM tools eg ServiceNow, HaloPSA etc Desirable Technical Skills: PowerShell scripting Familiarity with SQL Server Management Studio (SSMS) and SQL Server Reporting Services (SSRS) Understanding … replaces MD-100/101 with Intune-specific focus) Desirable would be Power Platform Fundamentals (PL-900) and ITIL Foundation Certificate in IT Service Management What We Offer: 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed ...

home 100% of the time. Your role You will be responsible for ensuring the integrity of client IT infrastructures and follow core IT Service Management Principles. You will ensure the Security Engineering Team resources keep the lights green on all Security Toolkit Infrastructure within our remit and support various toolsets … tune and enable polices, features and enhancements as required in response to Security Incidents and general enhancements requested by the client. Expertise in IT Service Management including incidents, change control, problem and knowledge. You can bring your whole self to work. At Capgemini building an inclusive future is part ...

ownership of escalated issues while contributing to continuous improvement across the digital workplace environment. Key Responsibilities Manage and resolve incidents and service requests via ITSM tools (e.g. Hornbill) Prioritise and triage tickets based on business impact Provide 2nd line support for hardware, software and application issues Monitor systems and maintain … with Windows 10/11 and Microsoft 365 Hands-on with Intune, Autopilot, and endpoint management Experience with Active Directory & Group Policy Understanding of ITSM/ITIL environments Basic networking knowledge (TCP/IP, LAN/WAN) Mobile device support (iOS/Android) Experience & Attributes Proven 2nd line support experience ...

client sites, and your home; noting that you will be unable to work at home 100% of the time. Your role Proficient in IT Service Management principles handling incidents and service requests to meet client SLA’s/OLA’s. You will be responsible for ensuring the integrity of client … IT infrastructures and follow core IT Service Management Principles. This includes on-call and out of hours coverage. You will keep the lights green on all Security Toolkit Infrastructure within our remit and support various toolsets including SIEM, IDPS, GVM and Malware Protection. You will record and respond to health ...

This job is with Deutsche Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Position Overview You will join ...

Engineers, and Architects to deliver platform enhancements Proactively identify and resolve platform issues, defects, and performance bottlenecks Identify opportunities for automation and efficiency within ITSM and platform processes Your skills and experience Proven experience administering ServiceNow in an enterprise environment Understanding of core modules such as ITSM, ITOM, ITAM, CMDB ...