25 of 25 ITSM Jobs in the West Midlands

Active Directory administration. Microsoft Entra ID/Azure Active Directory experience. Basic networking knowledge (TCP/IP, DNS, DHCP, VPN). Experience using an ITSM or ticket management system. Excellent communication and customer service skills. Strong troubleshooting and problem-solving abilities. Ability to prioritise workload in a fast-paced environment. ...

vSphere and/or Hyper-V *Experience supporting Microsoft 365 and related technologies *Strong troubleshooting and problem-solving skills *Experience working within an IT service management environment *Ability to prioritise workloads and manage multiple tasks effectively *Good communication and customer service skills Please note that potential candidates will be subject ...

managing multiple customers/accounts Proficient in Microsoft Office applications Experience working with P&L and understanding commercial impacts Familiarity with ServiceNow or similar ITSM platforms Strong Negotiation and Influencing Skills Exceptional Communication Skills If you have the required skills and experience as a Service Delivery Manager and are interested ...

queries through to resolution. Desirable Experience within IT, Telecoms, Technology or Managed Services. Experience working with SLAs, KPIs or service reporting. Knowledge of ServiceNow, ITSM tools or ITIL. ...

technical issues, and contributing to the wider IT strategy. Key responsibilities Provide IT support on-site and remotely, logging and resolving incidents through the ITSM system Support hardware, servers, networking equipment and cloud platforms Image, configure and deploy desktop, laptop and mobile devices Monitor backups and keep systems patched ...

such as VMware or Hyper-V Experience supporting Microsoft 365 and related technologies Strong troubleshooting and problem-solving skills Experience working within an IT service management environment Ability to prioritise workloads and manage multiple tasks effectively Good communication and customer service skills ...

stay up to date with industry developments. Essential Skills & Experience Good knowledge of computer hardware, Windows operating systems, and networking. Experience using IT service management or helpdesk ticketing systems. Strong documentation skills using Microsoft Office. Excellent communication and customer service skills. Ability to troubleshoot technical issues independently and methodically. Strong ...

/Wi-Fi troubleshooting MDM/BYOD solutions Endpoint security and anti-virus tools PowerShell (or similar) for basic automation Service Desk/ITSM systems Windows 10/11 environment support End-user devices & peripherals Core Behaviours: Strong customer focus and communication skills Ownership mindset – accountable end-to-end Effective ...

expert across every platform, but experience with some of the following would be beneficial: RMM platforms PowerShell APIs and systems integration's PSA and ITSM platforms Network monitoring tools Managed wireless technologies Backup and disaster recovery platforms Endpoint security tools Firewalls and VPN technologies Email security platforms Power BI Workflow ...

support wider infrastructure projects. Key Responsibilities: Act as the first point of contact for IT queries, accurately logging tickets via the IT Service Management (ITSM) system. Provide initial 1st-line troubleshooting for Windows/Mac operating systems, Microsoft 365, and bespoke business applications. Assist with the setup, configuration, and deployment ...

Able Experience with Security technologies i.e. DLP Backup Technologies Ideally previous MSP experience/customer facing role Familarity the ConnectWise, HaloPSA or equivalent ITSM tools will be highly advantageous. The position entails assisting with T1 & T2 support and managing T3 requests, including precise call logging and appropriate escalation procedures. Collaboration ...

customer service. Experience providing IT support within a customer-focused environment would be advantageous, as would a relevant IT qualification and familiarity with IT service management processes. The successful candidate will have a good understanding of Microsoft 365, Windows operating systems and mobile device management technologies, along with excellent communication ...

Birmingham offices on a hybrid basis. Cyber Security Specialist: Duties Adequate Implementation of security controls - XDR Escalation pint for security tickets raised in ITSM and Incident Management Portals Implementation/Operation of InfoSec processes, Threat Hunting, detection, monitoring and incident response Delivery of cyber security projects, implementation of new cyber ...

IT incidents and requests through calls, emails, portal and walk-ins. Receive, log, and manage to resolution, all incidents and requests within the IT Service Management platform. Maintain our asset management database, tracking changes accordingly. Provide a high-level of customer service and adhere to service management principles and processes ...

Ability to manage competing priorities while maintaining a high standard of service and attention to detail. Experience working within structured support environments using IT service management and ticketing systems. Further job details available upon application. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy. ...

Salesforce or other CRM/business applications Experience supporting cloud-based software platforms Working with software suppliers, licences or application upgrades Familiarity with IT service management processes An interest in automation, integrations or process improvement We’re looking for someone who is naturally curious, enjoys technology and wants to develop ...

complex legacy workflows. Spotting bottlenecks in Agile/Scrum execution. Audit & Inventory: Assessing current marketplace add-ons, third-party integrations (like GitHub or ITSM tools), and license usage. To-Be State - Solution Architecture: Designing streamlined, standardized workflows, automated triggers, and clean project hierarchies. Roadmap Delivery: Delivering a prioritized implementation plan ...

remote access, and MFA authentication tools Diagnose and resolve networking issues (DNS, DHCP, TCP/IP) Log, update, and resolve tickets within the ITSM system, ensuring SLA adherence Escalate complex issues to 3rd line or infrastructure teams where required Assist with IT projects, system upgrades, and hardware deployments Maintain clear … knowledge of Windows operating systems (Windows 10/11) Experience supporting Microsoft 365 and Active Directory Good understanding of basic networking concepts Experience using ITSM tools (e.g. ServiceNow, Jira, etc.) Strong troubleshooting and problem-solving skills Excellent communication and customer service skills Benefits: Hybrid working model (Birmingham office + remote ...

best practices and system hardening principles, including least privilege access, multi-factor authentication (MFA), and audit or compliance controls. Experience using IT service management (ITSM) platforms for incident and request management, change control, and maintaining technical documentation or runbooks. Basic knowledge of PowerShell scripting or automation (desirable), with an interest ...

Leading, motivating and developing a team of IT Technicians to deliver a responsive and customer-focused service. Managing and maintaining the IT Service Management (ITSM) solution and Incident Management processes. Ensuring incidents, service requests and problems are prioritised and resolved within agreed service levels. Identifying recurring issues and driving improvements ...

Point of Sale Technician Salary: £27,440 Contract Type: 12 month FTC– 35 hours a week Location: Hybrid working (office based in Birmingham) – typically 2 days in the office per week Shape Brighter Futures with ...

IT Service Management Lead Contract Length: 8 Months Location: Warwick (Hybrid - UK Candidates Only) Day Rate: £400-£425 Inside IR35 Start Date: ASAP We're looking for an experienced IT Service Management Lead to support and continually improve IT service operations across a large enterprise environment. Over the next … months, you'll work closely with IT teams, suppliers and business stakeholders. The IT Service Management Lead will coordinate service management activities including Change, Major Incident and Problem Management whilst helping improve service quality, reporting, governance and the overall user experience. If you're keen on this opportunity then please ...

machines that have missed Windows security updates. Your work directly strengthens our business resilience. Responsibilities Managing incidents and service requests through Hornbill and our ITSM platform Prioritising and triaging cases to ensure smooth, timely resolutions Monitoring systems and maintaining anti-virus/security tooling Supporting users with hardware, software … scale project work with our Direct Delivery team Experience Windows 10/11 & M365 Basic TCP/IP and LAN/WAN Troubleshooting experience ITSM & ITIL Experience Mobile Device maintenance Communicate confidently and build strong relationships across teams Take ownership of issues and follow them through to resolution Have hands ...

About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career; with us youll have an opportunity to grow and develop. ...

enhancement of the ServiceNow platform, delivering scalable solutions that support business operations and strategic initiatives. Key Responsibilities Configure, develop and support ServiceNow modules including ITSM, ITOM, HRSD, CMDB and other platform capabilities. Develop and maintain platform automation using UI Policies, UI Actions, Business Rules, Client Scripts and Script Includes. Design … third-party APIs. Experience managing update sets and supporting instance migrations. Ability to translate business requirements into technical solutions. Understanding of ITIL and ITSM principles. ServiceNow Certified System Administrator (CSA) and/or Certified Application Developer (CAD) desirable. Additional ServiceNow certifications across ITSM, ITOM or HRSD desirable. Experience with ITOM ...