1 to 25 of 38 ITSM Jobs in the West Midlands

Provider) environment. Strong troubleshooting and incident resolution skills. Experience supporting: Windows Desktop & Server environments VMware and/or Hyper-V Microsoft Azure Experience using ITSM/ticketing systems (ServiceNow preferred). Excellent communication and customer service skills. Must be eligible for SC Security Clearance. Desirable Experience working within ...

Active Directory administration. Microsoft Entra ID/Azure Active Directory experience. Basic networking knowledge (TCP/IP, DNS, DHCP, VPN). Experience using an ITSM or ticket management system. Excellent communication and customer service skills. Strong troubleshooting and problem-solving abilities. Ability to prioritise workload in a fast-paced environment. ...

managing multiple customers/accounts Proficient in Microsoft Office applications Experience working with P&L and understanding commercial impacts Familiarity with ServiceNow or similar ITSM platforms Strong Negotiation and Influencing Skills Exceptional Communication Skills If you have the required skills and experience as a Service Delivery Manager and are interested ...

certification, or equivalent practical experience. 5+ years of relevant professional experience. Proficiency with general IT software, including but not limited to Microsoft Office and ITSM tools. Proven experience in Windows/Linux server administration, networking, and cloud platforms (Azure/AWS). Hands-on experience with firewalls, unified communications ...

queries through to resolution. Desirable Experience within IT, Telecoms, Technology or Managed Services. Experience working with SLAs, KPIs or service reporting. Knowledge of ServiceNow, ITSM tools or ITIL. ...

.Broad technology experience, awareness of current technology trends and a sound understanding of contemporary software engineering practices and behaviours.Desirable:Experience of working with key ITSM for example ServiceNow.Evidence of securing significant follow-on business with an existing client.Intermediary level accreditation in ITIL or similar.The successful candidate will exhibit the following ...

technical issues, and contributing to the wider IT strategy. Key responsibilities Provide IT support on-site and remotely, logging and resolving incidents through the ITSM system Support hardware, servers, networking equipment and cloud platforms Image, configure and deploy desktop, laptop and mobile devices Monitor backups and keep systems patched ...

stay up to date with industry developments. Essential Skills & Experience Good knowledge of computer hardware, Windows operating systems, and networking. Experience using IT service management or helpdesk ticketing systems. Strong documentation skills using Microsoft Office. Excellent communication and customer service skills. Ability to troubleshoot technical issues independently and methodically. Strong ...

services VLANs and VPNs Experience working with networking vendors such as Cisco, Meraki, Extreme, or Fortinet. Strong understanding of network security principles. Experience with ITSM/ticketing systems, ideally ServiceNow. Excellent communication and customer service skills. Must be eligible for SC Security Clearance. Desirable Experience within a 24/ ...

/Wi-Fi troubleshooting MDM/BYOD solutions Endpoint security and anti-virus tools PowerShell (or similar) for basic automation Service Desk/ITSM systems Windows 10/11 environment support End-user devices & peripherals Core Behaviours: Strong customer focus and communication skills Ownership mindset – accountable end-to-end Effective ...

workshops and discussion.Ability to make sensible decisions under pressure taking a balanced view of client demands and Kainos commercials.Desirable:Experience of working with key ITSM for example ServiceNowAccreditation of ITIL foundation or similar.The successful candidate will exhibit the following:DeliveryManage the transition of projects from the development environment into support ...

understanding of Agile ways of working.A people-first mindset to delivery of Incident and Problem Management.Knowledge of how to use tooling such as ServiceNow ITSM and Azure DevOps.Technical KnowledgeUnderstanding of Integration approaches to other systems such as API, Secure File based Transfers, BIB replication etc.Artificial IntelligenceGrowing awareness ...

interpret complex datasets and communicate findings effectively. Experience in producing reports and performance insights. Excellent stakeholder engagement and communication skills. Desirable : Familiarity with IT Service Management, Security Operations, or Facilities Management. Experience in defining KPIs, KRIs, or service performance measures. Knowledge of service catalogues and service management frameworks. Personal Attributes ...

support wider infrastructure projects. Key Responsibilities: Act as the first point of contact for IT queries, accurately logging tickets via the IT Service Management (ITSM) system. Provide initial 1st-line troubleshooting for Windows/Mac operating systems, Microsoft 365, and bespoke business applications. Assist with the setup, configuration, and deployment ...

Able Experience with Security technologies i.e. DLP Backup Technologies Ideally previous MSP experience/customer facing role Familarity the ConnectWise, HaloPSA or equivalent ITSM tools will be highly advantageous. The position entails assisting with T1 & T2 support and managing T3 requests, including precise call logging and appropriate escalation procedures. Collaboration ...

interpret complex datasets and communicate findings effectively. Experience in producing reports and performance insights. Excellent stakeholder engagement and communication skills. Desirable : Familiarity with IT Service Management, Security Operations, or Facilities Management. Experience in defining KPIs, KRIs, or service performance measures. Knowledge of service catalogues and service management frameworks. Personal Attributes ...

term customer relationships ✅ Is highly organised, commercially aware and comfortable managing multiple priorities in a fast-paced environment ✅ Has experience using CRM and IT Service Management tools such as ServiceNow, Zoho or similar platforms Why Consider This Opportunity? 🚀 Join a growing technology organisation with ambitious expansion plans 🤝 Build long-term ...

work independently in a fast-paced, on-site environment· You have a strong analytical mindset and communication skills.· You have an understanding of IT Service Management principles ideally ITIL.What happens next Ordinarily, our Resourcing Team reviews and shortlists CVs. If shortlisted, you’ll speak to one of our Recruiters ...

Birmingham offices on a hybrid basis. Cyber Security Specialist: Duties Adequate Implementation of security controls - XDR Escalation pint for security tickets raised in ITSM and Incident Management Portals Implementation/Operation of InfoSec processes, Threat Hunting, detection, monitoring and incident response Delivery of cyber security projects, implementation of new cyber ...

IT incidents and requests through calls, emails, portal and walk-ins. Receive, log, and manage to resolution, all incidents and requests within the IT Service Management platform. Maintain our asset management database, tracking changes accordingly. Provide a high-level of customer service and adhere to service management principles and processes ...

defense (1LoD) remediation plans.Connect to your skills and professional experience QualificationsEssential:Proven experience within an IT risk related role.Good working knowledge of IT Service Management lifecycle and IT controls.Ability to work independently and proactively is essential.Strong management communication, technical and remote collaboration skills are a must with the ability ...

goals. Strong knowledge in developing integrated toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards … Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow Good communication and problem-solving skills. ...

retrieval solutions Understanding of Responsible AI, governance and enterprise security considerations Desirable Experience NICE CXone integration experience Microsoft Teams integrations CRM platform integrations IT Service Management platform integrations Experience developing AI-powered employee assistants and service desk automation solutions What's on Offer? £600-£650 per day Outside IR35 Initial ...

Salesforce or other CRM/business applications Experience supporting cloud-based software platforms Working with software suppliers, licences or application upgrades Familiarity with IT service management processes An interest in automation, integrations or process improvement We’re looking for someone who is naturally curious, enjoys technology and wants to develop ...

complex legacy workflows. Spotting bottlenecks in Agile/Scrum execution. Audit & Inventory: Assessing current marketplace add-ons, third-party integrations (like GitHub or ITSM tools), and license usage. To-Be State - Solution Architecture: Designing streamlined, standardized workflows, automated triggers, and clean project hierarchies. Roadmap Delivery: Delivering a prioritized implementation plan ...