1 to 25 of 28 ITSM Jobs in the West Midlands

single, trusted source of truth for the technology estate. CMDB Ownership and Governance CI Discovery, Integration & Data Quality Service Mapping & Dependency Modelling Support for ITSM Processes Reporting & Data Insights Stakeholder Collaboration Preferred Certifications: ITIL Foundation v3/v4 (minimum), ITIL Specialist or higher certifications (advantageous), Platform-specific CMDB certifications (e.g. ...

incident impact analysis and change planning Partner with architects, system owners, and engineers to ensure end-to-end service views are accurate Support Core ITSM Processes Act as the go-to subject matter expert for Change, Incident, and Problem Management teams Provide CI and relationship insights to support risk assessments ...

managing multiple customers/accounts Proficient in Microsoft Office applications Experience working with P&L and understanding commercial impacts Familiarity with ServiceNow or similar ITSM platforms Strong Negotiation and Influencing Skills Exceptional Communication Skills If you have the required skills and experience as a Service Delivery Manager and are interested ...

calm under pressure, and customer-focused. Ability to influence and collaborate across multiple teams. Desirable ITIL Foundation certification. Experience with ServiceNow, Freshservice, or other ITSM tools. Background in service delivery, customer success, or technical support. Key Attributes Customer advocate Detail-oriented Strong communicator Calm and professional under pressure Proactive problem ...

mentor, and motivate technical staff. Excellent problem-solving, analytical, and troubleshooting abilities. Solid understanding of enterprise networking, infrastructure, and common IT technologies. Experience with ITSM or ticketing platforms (incident, request, change management). Strong communication skills, both written and customer-facing. Proactive, customer-focused mindset with strong ownership and accountability. ...

experience with Microsoft Azure infrastructure . Experience with Identity and Access Management . Experience managing server patching and vulnerability remediation . Familiarity with IT Service Management processes (Incident, Change, Problem Management) . Nice to Have Basic knowledge of Oracle, SQL or PL/SQL . Experience with VMware or Hypervisor ...

multiple customers or accounts concurrently Strong proficiency in Microsoft Office applications Commercial awareness, including experience reviewing P&L performance Familiarity with ServiceNow or similar ITSM platforms Skills to Succeed Excellent written and verbal communication skills, including senior stakeholder engagement Strong negotiation and influencing capability Customer-first mindset with a focus ...

financial services organisation in Stoke on Trent. This role will involve supporting users with a wide range of IT issues, managing tickets through an ITSM system, configuring hardware and software, and assisting with onboarding/offboarding processes. You will also help monitor system performance, maintain backups, and contribute to documentation ...

Work closely with stakeholders to define workflows, custom fields, reporting dashboards and marketplace add-ons. Provide technical guidance and support across Agile, DevOps and ITSM-aligned delivery environments. Expereince required: At min 3-5 Years of experience in Atlassian solution delivery, working on Application Engineering related activities Hands on Experience ...

management and supplier engagement. Proven delivery of network infrastructure within large, complex organisations. Experience producing technical design documentation and service artefacts. Working knowledge of ITSM and ISO 20000 best practice. Strong communication, problem-solving and stakeholder influencing skills. Ability to operate at, or work towards, Level 2 of the Competency ...

management and supplier engagement. Proven delivery of network infrastructure within large, complex organisations. Experience producing technical design documentation and service artefacts. Working knowledge of ITSM and ISO 20000 best practice. Strong communication, problem-solving and stakeholder influencing skills. Ability to operate at, or work towards, Level 2 of the Competency ...

goals. Strong knowledge in developing integrated toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards … Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow Good communication and problem-solving skills. #LI-EU What’s in it for you At Accenture ...

stakeholders. Excellent attention to detail. Experience in producing & consuming technical documentation e.g user stories, database schemas, system guides. Bonus points for experience with IT service management tools like ServiceNow or working within a fast-paced SME environment. What you'll get Salary: £55,000 - £65,000 for experienced A players. ...

changed IT services are designed, documented, and transitioned into live operation in a controlled and efficient manner. With significant experience in IT Service Management with a strong focus on service design and transition within a complex, enterprise environment, you'll lead the creation of Service Design Packages (SDPs), define service ...

goals. Strong knowledge in developing integrated toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards … Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow Good communication and problem-solving skills. #LI ...

track and prioritise incoming support requests, ensuring issues are resolved in a timely manner and escalating where appropriate. CRM & Record Keeping: Use and maintain ITSM tools to manage service delivery, document actions and maintain a clear audit trail. Data Security & Compliance: Handle customer data securely, applying relevant policies and complying ...

experience with Cisco, Azure, AWS, Zscaler, SolarWinds, Sentinel Knowledge of SD-WAN, VLANs, Azure vWAN Experience with static & dynamic routing Understanding of network monitoring, ITSM, ISO 20000 Experience working in large, complex environments On-Call 1 week in 4 rota Additional pay included in overall package Low call-out volume ...

join their team on a Full time onsite basis in Stoke-on-Trent. This role offers the opportunity to take ownership of core IT Service Management processes while leading a team within a secure and fast-paced operational environment. The Role As Service Operations Manager, you will be responsible … incident reviews Analyse service performance data and KPIs to identify trends, risks, and opportunities for improvement Support the ongoing development of IT Service Management (ITSM) tools and processes Work closely with Transition teams to successfully onboard new or updated services into live operations About You Proven experience in a Service ...

maintaining secure networks. Device Management: Configuring and integrating desktop and mobile devices. Cloud & Security: Applying cloud security and disaster recovery methods. Business Operations: Understanding ITSM, help desk operations, and customer service OS Support: Installing and maintaining operating systems. Career Pathway Successful participants are guaranteed an interview with our network ...

financial services organisation in Stoke on Trent. This role will involve supporting users with a wide range of IT issues, managing tickets through an ITSM system, configuring hardware and software, and assistin click apply for full job details ...

develop an understanding of the full scope of IT Service Desk support. Ensure all user interactions are accurately recorded within the IT Service Management (ITSM) tool, maintaining complete and precise ticket documentation. Capture every contact and action taken, enabling effective handovers, consistent service delivery, and full visibility of previous activity. ...

while driving continuous improvement across operational processes. In this role, you will oversee Change, Incident, and Problem Management, ensuring best-practice IT Service Management (ITSM) processes are followed. You will analyse service performance data, identify trends, and work closely with the Service Operations Lead to guide the team and support ...

best practices and system hardening principles, including least privilege access, multi-factor authentication (MFA), and audit or compliance controls. Experience using IT service management (ITSM) platforms for incident and request management, change control, and maintaining technical documentation or runbooks. Basic knowledge of PowerShell scripting or automation (desirable), with an interest ...

dynamic) Experience with network monitoring and management tools such as SolarWinds Familiarity with security and cloud-based solutions (e.g. Zscaler, Sentinel) Understanding of IT service management frameworks such as ISO 20000/ITSM Experience producing technical design documentation and service artefacts Experience Proven experience supporting, building, and maintaining complex network ...

Desktop environments Assist with patching and infrastructure updates Provide remote troubleshooting for technical incidents Maintain clear technical documentation Manage incidents and requests within an ITSM ticketing system Required Skills & Experience Microsoft 365 administration (including Defender, Intune, Entra ID) Experience with Veeam Backup & Replication Virtualisation experience (Hyper-V and/… across infrastructure environments Networking fundamentals, including: TCP/IP DNS & DHCP VLANs & VPNs Active Directory SFTP Understanding of SAN storage concepts Experience working with ITSM ticketing systems in high-volume environments Strong communication skills when working with both technical and non-technical users What We're Looking For A proactive ...