18 of 18 ITSM Jobs in the West Midlands

single, trusted source of truth for the technology estate. CMDB Ownership and Governance CI Discovery, Integration & Data Quality Service Mapping & Dependency Modelling Support for ITSM Processes Reporting & Data Insights Stakeholder Collaboration Preferred Certifications: ITIL Foundation v3/v4 (minimum), ITIL Specialist or higher certifications (advantageous), Platform-specific CMDB certifications (e.g. ...

operational support teams. Strong stakeholder management skills, with the ability to communicate technical subjects clearly to varied audiences. Sound knowledge of ITIL/ITSM processes, governance, risk management, and compliance (including GDPR and licensing). Hands‐on experience delivering cloud‐based solutions (Azure, AWS, or similar), with a strong understanding ...

tickets. Diagnose, troubleshoot and resolve hardware, software and system issues across Windows devices, peripherals and classroom technology. Manage incidents and requests through the IT service management platform, ensuring timely resolution and clear communication. Install, configure and support end-user devices and software, including laptops, desktops and AV equipment. Administer Microsoft ...

skills: Windows 10/11 support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Defender) Active Directory (user management, permissions) Microsoft Intune (device enrolment, compliance) ITSM tools (e.g. ServiceNow) and SLA-driven support Azure (Entra) Microsoft Defender/Sentinel Basic networking (DNS, DHCP, VPN) The right fit Someone practical, organised, and easy ...

skills: Windows 10/11 support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Defender) Active Directory (user management, permissions) Microsoft Intune (device enrolment, compliance) ITSM tools (e.g. ServiceNow) and SLA-driven support Azure (Entra) Microsoft Defender/Sentinel Basic networking (DNS, DHCP, VPN) The right fit Someone practical, organised, and easy ...

Windows 10, Windows 11, and Windows Server Networking fundamentals (DNS, DHCP, VPN, connectivity troubleshooting) Server infrastructure support (file services, permissions, basic virtualisation) Experience with ITSM/ticketing systems Desirable Skills Experience in a multi-site environment Experience providing both on-site and remote support Exposure to warehouse or logistics environments ...

line 50. Basic knowledge of HTML, CSS, PHP, and/or Python. Experience with Linux or other Unix-based operating systems. Familiarity with IT service management tools and practices. Some experience working with Windows 11. If you feel that you have the relative skills/attributes to fulfil this role ...

proven track record of designing, leading, or modernising Configuration Management and Hardware Asset Management services Target Operating Model (TOM) design and implementation experience ITSM expertise, ideally with strong knowledge of ServiceNow Experience in Financial Services, Insurance, or other regulated industries (highly desirable) Excellent stakeholder engagement, communication, and influencing skills Apply ...

team Skills & Experience Essential Experience as a Platform Engineer, Infrastructure Engineer, or Application Support Engineer Strong understanding of Windows/Linux environments and IT service management (incident, problem, change) Proven scripting and automation experience ( Python/PowerShell ) Adaptable approach with a willingness to learn SCADA and OT technologies Desirable Experience ...

join their team on a full-time onsite basis in Stoke-on-Trent. This role offers the opportunity to take ownership of core IT Service Management processes while leading a team within a secure and fast-paced operational environment. The Role As Service Operations Manager, you will be responsible … incident reviews Analyse service performance data and KPIs to identify trends, risks, and opportunities for improvement Support the ongoing development of IT Service Management (ITSM) tools and processes Work closely with Transition teams to successfully onboard new or updated services into live operations About You Proven experience in a Service ...

networking and security principles. Proven ability to troubleshoot issues across network, system, and application layers. Experience with monitoring tools such as SolarWinds. Familiarity with ITSM processes (Incident, Change, and Problem Management). Eligibility for UK Security Clearance ...

wide range of sectors, partnering with government bodies, technical IT firms and higher education institutions. Their expertise spans project and programme management, IT service management, technical IT and leadership development. Key Responsibilities Support Account Managers by interrogating accounts and arranging meetings in line with KPIs Manage and grow a minor ...

M365 suite). Awareness of cyber security best practices and frameworks (Cyber Essentials, Secure by Design, Cyber Assessment Framework). Strong understanding of ITSM processes. Excellent stakeholder management skills with ability to communicate at all technical levels. Excellent customer service skills. Strong problem solving and creativity skills. Strong strategic thinking … Certified: Administrator Expert. Agile, Prince 2 Project Management. Budget management experience. Experience in working with SaaS, PaaS and IaaS solution providers Experience with ITSM systems (ServiceNow, Halo, Freshdesk, etc). Experience with CRM systems (Dynamics, Salesforce, Oracle Service Cloud). Effective line management skills. Strong collaborative mindset and willingness ...

while driving continuous improvement across operational processes. In this role, you will oversee Change, Incident, and Problem Management, ensuring best-practice IT Service Management (ITSM) processes are followed. You will analyse service performance data, identify trends, and work closely with the Service Operations Lead to guide the team and support ...

Desktop environments Assist with patching and infrastructure updates Provide remote troubleshooting for technical incidents Maintain clear technical documentation Manage incidents and requests within an ITSM ticketing system Required Skills & Experience Microsoft 365 administration (including Defender, Intune, Entra ID) Experience with Veeam Backup & Replication Virtualisation experience (Hyper-V and/… across infrastructure environments Networking fundamentals, including: TCP/IP DNS & DHCP VLANs & VPNs Active Directory SFTP Understanding of SAN storage concepts Experience working with ITSM ticketing systems in high-volume environments Strong communication skills when working with both technical and non-technical users What We're Looking For A proactive ...

ServiceNow architecture aligned to telecom/satcom business processes and enterprise standards Design scalable, secure, and maintainable solutions across ServiceNow modules (ITSM, ITOM, CSM) Lead architecture decisions balancing performance, cost, and long-term sustainability Enterprise Integrations Architect integrations between ServiceNow and OSS/BSS, ERP, CRM, and network monitoring platforms … ServiceNow architecture Proven experience in Telecom and/or Satellite Communications Experience working within global, distributed enterprise environments Technical Expertise Strong ServiceNow platform expertise (ITSM, ITOM, CSM) Integration technologies: REST/SOAP APIs, JSON, XML IntegrationHub, MID Server Event-driven architectures Experience with OSS/BSS, network monitoring ...

Network Engineer Certain Advantage is hiring for a Network Engineer for a permanent position based in Leek Wootton. This role requires on-site work, along with travel across the Warwickshire area. The company: Were working ...

About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career; with us youll have an opportunity to grow and develop. ...