23 of 23 ITSM Jobs in the West Midlands

Familiar with SIEM tools (Splunk, Sentinel). Operating Systems & Automation Working knowledge of Linux (Ubuntu, CentOS). Scripting with PowerShell, Bash, Python. Familiar with ITSM platforms (ServiceNow, Freshservice). Soft Skills Strong analytical and problem-solving ability. Excellent communicator across technical/non-technical teams. Highly organised with good multitasking ...

Healthcare IT Experience of developing and supporting evolving technologies Experience of Supporting current Microsoft networking technologies Skills Essential Specialist knowledge and expertise in IT Service Management frameworks such as ITIL Significant knowledge of Microsoft System Centre products Significant knowledge of supporting a range of enterprise-level client and server devices ...

single, trusted source of truth for the technology estate. CMDB Ownership and Governance CI Discovery, Integration & Data Quality Service Mapping & Dependency Modelling Support for ITSM Processes Reporting & Data Insights Stakeholder Collaboration Preferred Certifications: ITIL Foundation v3/v4 (minimum), ITIL Specialist or higher certifications (advantageous), Platform-specific CMDB certifications (e.g. ...

incident impact analysis and change planning Partner with architects, system owners, and engineers to ensure end-to-end service views are accurate Support Core ITSM Processes Act as the go-to subject matter expert for Change, Incident, and Problem Management teams Provide CI and relationship insights to support risk assessments ...

managing multiple customers/accounts Proficient in Microsoft Office applications Experience working with P&L and understanding commercial impacts Familiarity with ServiceNow or similar ITSM platforms Strong Negotiation and Influencing Skills Exceptional Communication Skills If you have the required skills and experience as a Service Delivery Manager and are interested ...

multiple customers or accounts concurrently Strong proficiency in Microsoft Office applications Commercial awareness, including experience reviewing P&L performance Familiarity with ServiceNow or similar ITSM platforms Skills to Succeed Excellent written and verbal communication skills, including senior stakeholder engagement Strong negotiation and influencing capability Customer-first mindset with a focus ...

calm under pressure, and customer-focused. Ability to influence and collaborate across multiple teams. Desirable ITIL Foundation certification. Experience with ServiceNow, Freshservice, or other ITSM tools. Background in service delivery, customer success, or technical support. Key Attributes Customer advocate Detail-oriented Strong communicator Calm and professional under pressure Proactive problem ...

mentor, and motivate technical staff. Excellent problem-solving, analytical, and troubleshooting abilities. Solid understanding of enterprise networking, infrastructure, and common IT technologies. Experience with ITSM or ticketing platforms (incident, request, change management). Strong communication skills, both written and customer-facing. Proactive, customer-focused mindset with strong ownership and accountability. ...

knowledge across networks, servers, operating systems, and cloud platforms (Azure/365, Hyper-V, Microsoft server technologies, Active Directory, DHCP, DNS) Familiarity with IT service management frameworks (ITIL is a plus) A practical problem-solver with clear communication skills Comfortable supporting everyone from non-technical users to IT-savvy colleagues ...

expertise (SME) for data, configuration, and product catalogue management. Skills, Knowledge and Experience Systems & Tools - Hands-on experience with Remedy CMDB/ServiceNow/ITSM, Qlik Sense/PowerBI and data migration projects. Data Quality - Strong background in data validation, profiling, and data governance. Analytics - Capable of creating visual reports ...

financial services organisation in Stoke on Trent. This role will involve supporting users with a wide range of IT issues, managing tickets through an ITSM system, configuring hardware and software, and assisting with onboarding/offboarding processes. You will also help monitor system performance, maintain backups, and contribute to documentation ...

teams, and collaborating with suppliers to optimise service delivery. As a Senior IT Platform Manager, you will need to have/be: Strong IT service management skills with the ability to deliver reliable, user-focused technology services. Solid understanding of IT infrastructure, including cloud, networking, and end-user computing. Experience ...

Work closely with stakeholders to define workflows, custom fields, reporting dashboards and marketplace add-ons. Provide technical guidance and support across Agile, DevOps and ITSM-aligned delivery environments. Expereince required: At min 3-5 Years of experience in Atlassian solution delivery, working on Application Engineering related activities Hands on Experience ...

Endpoint security enhancements Zero-touch deployment and cloud-based device management Lead service improvement plans (SIPs) and continuous service maturity initiatives. Benchmark services against ITSM standards and best‐in‐class models. 6. Vendor & Contract Management Manage relationships with vendors providing EUC tools, hardware, software, and support. Review vendor performance, SLAs ...

goals. Strong knowledge in developing integrated toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards … Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow Good communication and problem-solving skills. #LI-EU What’s in it for you At Accenture ...

Experience - Project Planning & Tracking experience - IT Project Delivery experience (incl. Infrastructure, Security and/or Cloud Tech) - Resource Management & Augmentation - RAID Log Management - IT Service Management experience - Stakeholder Engagement & Management - Risk Analysis - Prince2/APM (or similar) certified For more information or immediate consideration for this opportunity, please contact Charlie ...

written updates and confident customer-facing interaction. Solid understanding of networking, infrastructure, and common enterprise technologies to support effective technical escalation. Experience working with ITSM/ticketing platforms (e.g., incident, request, change management workflows). Must also hold a valid UK driving license. Please apply via the link or contact ...

goals. Strong knowledge in developing integrated toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards … Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow Good communication and problem-solving skills. #LI ...

role plays a key part in ensuring technology is reliable, well-governed, and user-focused. You will manage a team of three, overseeing IT Service Management and infrastructure for around 180 laptops, 170 Android devices, and a range of supporting systems. The service supports staff with varied levels of technical ...

best practices and system hardening principles, including least privilege access, multi-factor authentication (MFA), and audit or compliance controls. Experience using IT service management (ITSM) platforms for incident and request management, change control, and maintaining technical documentation or runbooks. Basic knowledge of PowerShell scripting or automation (desirable), with an interest ...

excellent customer experience. Key Responsibilities Provide 2nd Line End User Support for hardware, software, and application issues Manage incidents and service requests via the ITSM platform (e.g, Hornbill) Build, configure, and deploy Windows 10/11 laptops and desktops Deliver Laptop Refresh programmes and device lifecycle management Administer Microsoft Intune … Microsoft 365 Hands-on experience with Microsoft Intune and device management tools Experience delivering Laptop Refresh/Device Rollout programmes Familiarity with ITSM/ITIL environments Understanding of Active Directory administration Basic network troubleshooting skills Excellent customer service and communication skills Comfortable working in client-facing environments Full UK driving ...

About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career; with us youll have an opportunity to grow and develop. ...

burst analysis Optimise search and platform performance (workload rules, DMA, summary indexing, scheduling hygiene, concurrency tuning) Implement intelligent alerting and automated routing into ITSM and ChatOps platforms, including enrichment, suppression windows, and maintenance scheduling Govern data ingestion and security controls (RBAC, retention, PII handling, TLS, token governance, index and role … Solid security and compliance knowledge (TLS/mTLS, certificate/token hygiene, PII controls, auditability, role/index mapping) Automation and integration expertise across ITSM, ChatOps, webhooks, CMDB enrichment, and AIOps tooling ...