1 to 25 of 31 ITSM Jobs in the West Midlands

single, trusted source of truth for the technology estate. CMDB Ownership and Governance CI Discovery, Integration & Data Quality Service Mapping & Dependency Modelling Support for ITSM Processes Reporting & Data Insights Stakeholder Collaboration Preferred Certifications: ITIL Foundation v3/v4 (minimum), ITIL Specialist or higher certifications (advantageous), Platform-specific CMDB certifications (e.g. ...

Operating Systems - Deployment, configuration, and support. Experience in cloud bases solutions like Azure, Azure Active Directory, Microsoft Entra, Intune, M365 & AWS. Knowledge of ITSM tools. Previous experience of working with DICOM, HL7 and PACS/RIS systems is desirable, but not essential. Whats in it for you: Company Pension Scheme ...

incident impact analysis and change planning Partner with architects, system owners, and engineers to ensure end-to-end service views are accurate Support Core ITSM Processes Act as the go-to subject matter expert for Change, Incident, and Problem Management teams Provide CI and relationship insights to support risk assessments ...

SharePoint, OneDrive, Defender) Proven Active Directory experience (user management, permissions, resets) Hands-on experience with Microsoft Intune (device enrolment, compliance, endpoint issues) Experience using ITSM tools (ServiceNow, FreshService or similar) and working to SLAs Azure (Entra) Microsoft Defender and/or Sentinel Basic networking (DNS, DHCP, VPN troubleshooting) The kind ...

managing multiple customers/accounts Proficient in Microsoft Office applications Experience working with P&L and understanding commercial impacts Familiarity with ServiceNow or similar ITSM platforms Strong Negotiation and Influencing Skills Exceptional Communication Skills If you have the required skills and experience as a Service Delivery Manager and are interested ...

multiple customers or accounts concurrently Strong proficiency in Microsoft Office applications Commercial awareness, including experience reviewing P&L performance Familiarity with ServiceNow or similar ITSM platforms Skills to Succeed Excellent written and verbal communication skills, including senior stakeholder engagement Strong negotiation and influencing capability Customer-first mindset with a focus ...

mentor, and motivate technical staff. Excellent problem-solving, analytical, and troubleshooting abilities. Solid understanding of enterprise networking, infrastructure, and common IT technologies. Experience with ITSM or ticketing platforms (incident, request, change management). Strong communication skills, both written and customer-facing. Proactive, customer-focused mindset with strong ownership and accountability. ...

ability to identify trends and risks Experience working with application or service owners Ability to communicate technical information clearly and professionally Awareness of IT service management principles (e.g. ITIL) Experience supporting audit, risk, or security assurance activities Strong stakeholder management If your profile demonstrates strong and recent experience ...

ability to identify trends and risks Experience working with application or service owners Ability to communicate technical information clearly and professionally Awareness of IT service management principles (e.g. ITIL) Experience supporting audit, risk, or security assurance activities Strong stakeholder management If your profile demonstrates strong and recent experience ...

line 50. Basic knowledge of HTML, CSS, PHP, and/or Python. Experience with Linux or other Unix-based operating systems. Familiarity with IT service management tools and practices. Some experience working with Windows 11. If you feel that you have the relative skills/attributes to fulfil this role ...

line 50. Basic knowledge of HTML, CSS, PHP, and/or Python. Experience with Linux or other Unix-based operating systems. Familiarity with IT service management tools and practices. Some experience working with Windows 11. If you feel that you have the relative skills/attributes to fulfil this role ...

management and supplier engagement. Proven delivery of network infrastructure within large, complex organisations. Experience producing technical design documentation and service artefacts. Working knowledge of ITSM and ISO 20000 best practice. Strong communication, problem-solving and stakeholder influencing skills. Ability to operate at, or work towards, Level 2 of the Competency ...

goals. Strong knowledge in developing integrated toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards … Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow Good communication and problem-solving skills. #LI-EU What’s in it for you At Accenture ...

support arrangements to ensure performance, compliance and value for money Ensure effective incident, problem and change management using ITIL principles and the Trust's ITSM systems Drive service improvement, modernisation and cost optimisation while ensuring compliance with Trust policies, standards and values About us University Hospitals Coventry and Warwickshire ...

stakeholders. Excellent attention to detail. Experience in producing & consuming technical documentation e.g user stories, database schemas, system guides. Bonus points for experience with IT service management tools like ServiceNow or working within a fast-paced SME environment. What you'll get Salary: £55,000 - £65,000 for experienced A players. ...

goals. Strong knowledge in developing integrated toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards … Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow Good communication and problem-solving skills. #LI ...

join their team on a full-time onsite basis in Stoke-on-Trent. This role offers the opportunity to take ownership of core IT Service Management processes while leading a team within a secure and fast-paced operational environment. The Role As Service Operations Manager, you will be responsible … incident reviews Analyse service performance data and KPIs to identify trends, risks, and opportunities for improvement Support the ongoing development of IT Service Management (ITSM) tools and processes Work closely with Transition teams to successfully onboard new or updated services into live operations About You Proven experience in a Service ...

networking and security principles. Proven ability to troubleshoot issues across network, system, and application layers. Experience with monitoring tools such as SolarWinds. Familiarity with ITSM processes (Incident, Change, and Problem Management). Eligibility for UK Security Clearance ...

ensure high availability of systems and network services. Act as an escalation point for global support teams on operational issues. Manage incidents using ITSM frameworks and platforms such as ServiceNow. Perform operational procedures, including hardware/software installation, configuration, and maintenance. Support backup, restore, and storage allocation processes, ensuring operational ...

experience with Cisco, Azure, AWS, Zscaler, SolarWinds, Sentinel Knowledge of SD-WAN, VLANs, Azure vWAN Experience with static & dynamic routing Understanding of network monitoring, ITSM, ISO 20000 Experience working in large, complex environments On-Call 1 week in 4 rota Additional pay included in overall package Low call-out volume ...

maintaining secure networks. Device Management: Configuring and integrating desktop and mobile devices. Cloud & Security: Applying cloud security and disaster recovery methods. Business Operations: Understanding ITSM, help desk operations, and customer service OS Support: Installing and maintaining operating systems. Career Pathway Successful participants are guaranteed an interview with our network ...

Technical Lead/Senior Consultant level role Experience designing and developing end to end ServiceNow technical solutions Expertise across the ServiceNow platform (ITSM/ITOM/ITAM/CMDB/CSM) Strong development experience including integrations and scripting Ability to work closely with stakeholders, translating business needs into technical solutions ...

being resolved in accordance to SLA's and service excellence is upheld whilst ensuring all calls are accurately logged within the IT Service Management (ITSM) tool. * Respond to service requests including resetting passwords, unlocking user accounts, managing access permissions from the O365 admin portal and installing software * Maintain Active Directory ...

objectives and uphold Syscos Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve … work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4/ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365 JBRP1_UKTJ ...

while driving continuous improvement across operational processes. In this role, you will oversee Change, Incident, and Problem Management, ensuring best-practice IT Service Management (ITSM) processes are followed. You will analyse service performance data, identify trends, and work closely with the Service Operations Lead to guide the team and support ...