1 to 25 of 28 ITSM Jobs in the West Midlands

desk role, including 2nd line technical work Strong working knowledge of Microsoft 365 particularly Entra ID, Intune, Exchange Online, and Teams Experience with an ITSM platform (Freshservice, ServiceNow, Zendesk, Jira Service Management, or similar) Confident communicator with the ability to explain technical issues clearly to non-technical users Self-motivated ...

including 2nd line technical support. · Strong working knowledge of Microsoft 365, particularly Entra ID, Intune, Exchange Online and Microsoft Teams. · Experience using an IT service management platform such as Freshservice, ServiceNow, Jira Service Management or Zendesk. · Excellent troubleshooting and problem-solving skills with the ability to communicate technical concepts clearly ...

Patch Management Networking (TCP/IP, DNS, DHCP, VPN) VMware and/or Hyper-V Azure and/or AWS PowerShell (desirable) ITIL and ITSM tools (ServiceNow or Jira) Interested? Apply now with your latest CV. GCS is acting as an Employment Agency in relation to this vacancy. ...

under pressure Highly organised with excellent prioritisation and coordination skills Strong analytical and problem-solving mindset Essential Experience Proven experience in incident management, IT service management, or technology operations Strong hands-on experience supporting Dynamics 365 Finance & Operations AND Customer Engagement Solid experience working within the Microsoft technology stack, including ...

Query Language (KQL) skills. Experience monitoring Azure Integration Services, including Function Apps, Logic Apps, Service Bus and API Management. Experience integrating monitoring platforms with ITSM tools such as ServiceNow or Jira Service Management. Experience using Infrastructure as Code (Bicep or similar). Strong stakeholder management, communication and problem-solving skills. ...

tasks as necessary Ability to drive and facilitate change Ability to influence and negotiate Ability to meet critical deadlines Other qualifications ITIL Foundation (v4) ITSM experience with ServiceNow ...

days home) - Coventry or Manchester** Our client, a well-established UK organisation operating in a complex, regulated environment, is investing significantly in its IT Service Management function following a major restructure. As part of this, they're looking for a Lead Service Manager to take end-to-end ownership ...

tasks as necessary Ability to drive and facilitate change Ability to influence and negotiate Ability to meet critical deadlines Other qualifications ITIL Foundation (v4) ITSM experience with ServiceNow ...

line or 2nd line IT support/Service Desk environment Strong working knowledge of M365 administration and user support Experience using ServiceNow or similar ITSM ticketing systems Familiarity with EUC support including hardware, software, and access management Understanding of Active Directory/Entra ID and user account administration (desirable) Exposure ...

Veeam, replication, failover. Security: Firewalls, endpoint protection, SIEM tools (Splunk, Sentinel); ISO 27001, GDPR compliance. OS & Tools: Linux, PowerShell/Bash/Python scripting, ITSM platforms (ServiceNow, Fresh Service). A great opportunity to further your career with this prominent UK manufacturer. ...

basic network issues across end-user devices Escalate more complex technical issues to senior engineers where appropriate Manage incidents and service requests through the ITSM system, ensuring timely updates and resolution Set up, configure, and maintain laptops, desktops, mobile devices, and peripherals Support Microsoft 365 services, including user account administration ...

platform and UX design leadership required. Deep knowledge of UX principles methodologies and enterprise design standards remains essential. Understanding of ServiceNow modules such as ITSM ITOM ITAM CMDB and service request required. Working knowledge of platform configuration including workflows scripts and UI policies remains beneficial. Familiarity with incident problem change ...

similar technical environment is advantageous Knowledge of ITIL principles, including Incident, Problem, and Service Management, is desirable Experience using ServiceNow, Freshservice, or other IT service management platforms is beneficial ITIL Foundation certification is desirable If you have the relevant skills and experience required for this Executive Resolutions Specialist role ...

similar technical environment is advantageous Knowledge of ITIL principles, including Incident, Problem, and Service Management, is desirable Experience using ServiceNow, Freshservice, or other IT service management platforms is beneficial ITIL Foundation certification is desirable If you have the relevant skills and experience required for this Complaints Handler role ...

Data Engineer will manage all Data Engineering services from both technical and service perspectives ensuring that they are fit for purpose and effective IT Service Management processes and activities are in place and being followed. Your responsibilities will include: Manage and lead a team of Data Engineers in the Data ...

/Wi-Fi troubleshooting MDM/BYOD solutions Endpoint security and anti-virus tools PowerShell (or similar) for basic automation Service Desk/ITSM systems Windows 10/11 environment support End-user devices & peripherals Core Behaviours: Strong customer focus and communication skills Ownership mindset – accountable end-to-end Effective ...

stakeholders. Excellent attention to detail. Experience in producing & consuming technical documentation e.g user stories, database schemas, system guides. Bonus points for experience with IT service management tools like ServiceNow or working within a fast-paced SME environment. What you'll get Salary: £55,000 - £65,000 for experienced A players. ...

legal or professional services environment (e.g., Aderant, Intapp, etc.). Aderant Expert and related systems, with the Aderant table structure, etc Experience with ITSM platforms such as ServiceNow, including queue and SLA management. Knowledge of SQL Role: Act as 1st line support for Aderant finance systems issues and requests ...

accounts - permissions, passwords IT Support Team Leader: Experience Line management of a technical team Budget management/cost reporting Experience of managing through an ITSM system/managing services Technical project management experience Cyber security tools - EDR, anti-virus, vulnerability management, scripting Support of office applications: O365, Teams, Email, Mobile ...

initial incident triage, determining scope, urgency and appropriate actions to mitigate threats Participate in the incident response process Support managing BAU request via the ITSM tool Support BAU activities such as daily checks Assisting with the analysis and trending of security log data Supporting triaging of vulnerabilities, response and mitigation ...

Senior Manager - Major Incident & Service Delivery (ITSM) Location: Coventry Contract: Permanent We're looking for a senior IT Service Management leader to take ownership of Major Incident Management, Problem Management and Service Insight across a complex, always-on environment. This is a high-impact leadership role combining incident command, service … enterprise level Influence senior leadership decisions through insight and governance Hybrid working with a strong, inclusive and supportive culture If you're a senior ITSM leader who thrives under pressure and wants to drive real operational impact, apply now. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting ...

attached job description and person specification. Person Specification Qualifications Essential Interview Degree level qualification in IM&T, Education, Project Management or equivalent experience. IT Service Management qualification (e.g. ITIL) or equivalent experience. Experience Essential Experience of managing or supervising staff. Experience of delivering user support services within a digital … supplier relationships. Experience of supporting digital change, system implementation or project delivery. Experience of workforce planning and staff rostering. Knowledge Essential Understanding of IT service management principles and customer support processes. Knowledge of Information Governance, Data Protection and confidentiality requirements. Understanding of change management and continuous service improvement. Personal Attributes ...

This job is with Deutsche Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Position Overview You will join ...

machines that have missed Windows security updates. Your work directly strengthens our business resilience. Responsibilities Managing incidents and service requests through Hornbill and our ITSM platform Prioritising and triaging cases to ensure smooth, timely resolutions Monitoring systems and maintaining anti-virus/security tooling Supporting users with hardware, software … scale project work with our Direct Delivery team Experience Windows 10/11 & M365 Basic TCP/IP and LAN/WAN Troubleshooting experience ITSM & ITIL Experience Mobile Device maintenance Communicate confidently and build strong relationships across teams Take ownership of issues and follow them through to resolution Have hands ...

hiring for a Application Support Manager to take ownership of its customer support function and drive meaningful improvements across service delivery, release management, and ITSM processes whilst line managing a team of six application support specialists. This is a critical leadership supporting a customer base of around 50–70 accounts … customer-first culture. Own release and upgrade management - coordinating application installations, software releases, and customer communications to ensure smooth, controlled rollouts. Embed and improve ITSM practices across incident, problem, and change management, bringing structure and consistency to support operations. Act as the primary liaison with the external infrastructure partner, ensuring ...