19 of 19 ITSM Jobs in the West Midlands

services. Experience supporting Windows endpoint environments, including Intune and/or Configuration Manager. A structured, methodical approach to troubleshooting and incident resolution. Familiarity with ITSM tools such as ServiceNow, including accurate ticket and change management. Understanding of ITIL practices, particularly Incident, Change and Problem Management. Clear written and verbal communication ...

Provider) environment. Strong troubleshooting and incident resolution skills. Experience supporting: Windows Desktop & Server environments VMware and/or Hyper-V Microsoft Azure Experience using ITSM/ticketing systems (ServiceNow preferred). Excellent communication and customer service skills. Desirable Experience working within a 24/7 or shift-based support environment. ...

services VLANs and VPNs Experience working with networking vendors such as Cisco, Meraki, Extreme, or Fortinet. Strong understanding of network security principles. Experience with ITSM/ticketing systems, ideally ServiceNow. Excellent communication and customer service skills. Must be eligible for SC Security Clearance. Desirable Experience within a 24/ ...

Incident management team, to support and coordinate as required Experience Proven experience in Service Delivery Management in an MSP Knowledge of service automation tools, ITSM platforms and industry best practices Strong team leadership experience. Experience in resource management would be advantageous Deep understanding of ITIL frameworks, service management methodologies ...

firewalls, VPNs, routers, and switches. Strong knowledge of systems administration and database management. Experience managing IT budgets, vendors, and technology procurement. Understanding of IT service management frameworks and operational best practices. Experience developing disaster recovery and business continuity strategies. Excellent communication skills with the ability to engage stakeholders ...

issues Strong knowledge of systems and database administration Experience in developing and managing IT budgets, including cost optimisation and vendor management Familiarity with IT service management frameworks and best practices for maintaining IT operations and service continuity Experience in ensuring compliance with data privacy and security regulations Demonstrated experience ...

Experience creating or maintaining technical configurations Experience within HR, Payroll, Higher Education, or other large complex environments Exposure to ServiceNow or similar IT Service Management platforms ...

problem-solving skills, with the ability to manage multiple priorities and work effectively within a team. Desirable Criteria Understanding of cybersecurity principles, IT service management or compliance frameworks. Knowledge of digital transformation, automation or IoT concepts. Interest in aerospace, engineering or other highly regulated industries. Recruitment Process Stage 1 - Application ...

now. The role: We are seeking an experienced BMC Helix Engineer to design, implement, configure, and support enterprise-scale BMC Helix IT Service Management (ITSM) solutions. The successful candidate will possess deep technical expertise across the BMC Helix platform, including workflow automation, integrations, cloud deployments, and ITSM best practices. They … with technical teams, service management professionals, and stakeholders to deliver robust and scalable service management solutions. Responsibilities: Design, develop, configure, and maintain BMC Helix ITSM solutions. Administer and enhance core ITSM modules including: Incident Management Problem Management Change Management CMDB Asset Management Smart IT Develop and maintain AR System workflows ...

based approval approach and align release evidence expectations across Engineering, QA, SRE and Service Transition. You will also identify opportunities to improve automation within ITSM tooling and deployment evidence capture. Why join Compass Group UK & Ireland? This is an opportunity to shape a critical technology practice within a large, complex ...

Jira ITSM Solution Architect (Contract) Contract: Initial 3 Months (likely extension) Location: Remote (UK) Engagement: Inside IR35 Start: ASAP Pay Rate: Market Rates/DoE IR35 Determiniation: Inside IR35 - via Umbrella Jira ITSM Solution Architect (Contract) Role Overview CPS Group UK are delighted to be supporting a major organisation that … implemented a significant portion of its Jira Service Management (JSM) platform and established a target-state architecture. We are now hiring for a Jira ITSM Solution Architect to review, validate and optimise the existing solution while supporting the completion of the programme. This is not a greenfield architecture role. Instead ...

knowledge of the broader industry landscape. Desirable Skills: - Knowledge of enterprise architecture frameworks and modelling standards such as TOGAF or ArchiMate. Understanding of IT service management, operational readiness and controlled delivery environments. Experience within property services, financial services or similarly complex data-rich organisations. Experience supporting large-scale transformation, remediation ...

knowledge of the broader industry landscape. Desirable Skills: - Knowledge of enterprise architecture frameworks and modelling standards such as TOGAF or ArchiMate. Understanding of IT service management, operational readiness and controlled delivery environments. Experience within property services, financial services or similarly complex data-rich organisations. Experience supporting large-scale transformation, remediation ...

Release and Change Manager Release and Change Manager - Agile Environment, Scrum, ITIL, Stakeholder Management, Azure Platform, ITSM Tools, ADO - Hybrid (Birmingham) - £55-60k + bens A Release and Change Manager is urgently required by this UK market leader. The role carries full responsibility for the management ...

Experience with tools like LangGraph, n8n, orchestration frameworks Knowledge of AI observability and evaluation frameworks Experience in sovereign or restricted deployment environments Background in ITSM or managed services automation Experience Profile 815+ years in architecture roles (solution, systems, or platform architecture) Proven experience designing complex enterprise platforms or AI-driven ...

these capabilities develop, create reusable solutions and help shape the future of service delivery within our client. Key Responsibilities Analyze service requirements (e.g., ITSM, operations, business processes) Design agentic workflows and orchestration logic Define interaction models between agents, systems, and humans Produce agent flow specifications and design artifacts Ensure designs … modeling (BPMN, orchestration, automation tools) Ability to define logical flows and decision trees Understanding of AI-assisted workflows and agent behavior modeling Experience with ITSM processes (incident, change, problem) Nice-to-Have Skills Familiarity with workflow tools (n8n, ServiceNow, etc.) Exposure to agent-based architectures Understanding of human involvement patterns ...

Change and Release Manager Change and Release Manager - Agile Environment, Scrum, ITIL, Stakeholder Management, Azure Platform, ITSM Tools, ADO - Hybrid (Birmingham) - £55-60k + bens A Change and Release Manager is urgently required by this UK market leader. The role carries full responsibility for the management … Development and DevOps teams and associated technologies (ADO, Azure tools, SQL Server, .Net, C#, React, JavaScript etc) - ITIL accreditation and a good knowledge of ITSM tools A key part of the role involves working on a programme of incremental delivery to provide change and improvement to overall service and performance. ...

this role, you will lead the design, governance, and architectural evolution of an enterprise-grade ServiceNow ecosystem. Operating at the intersection of core ITSM Pro and next-generation AI, you will transform enterprise service delivery by embedding Now Assist, Agentic AI, and automated digital workflows across complex, multi-system environments. … workflows to drive autonomous resolution, intelligent routing, and seamless employee experiences. Platform Architecture & Governance: Lead the technical strategy, scalability, and lifecycle governance for ServiceNow ITSM Pro, establishing high-performance standards, upgrade roadmaps, and platform guardrails. Service Experience Modernization: Design intuitive, modern portals and workspace interfaces using Employee Center, Service Portal ...

configure agents, workflows, and integrations Utilize AI-assisted coding tools to accelerate development Implement agent logic, prompts, and decision flows Integrate with enterprise systems (ITSM, APIs, data sources) Test and validate agent behavior and outputs Collaborate with architects and service designers on implementation Contribute to reusable components and templates Required … with tools like n8n, LangGraph, or similar Knowledge of AI observability and testing frameworks Exposure to CI/CD and DevOps practices Experience in ITSM automation or managed services Experience Profile 38 years in software development or automation engineering Experience with modern development tools and cloud-native environments Candidate Persona ...