1 to 25 of 27 ITSM Jobs in the West Midlands

Experience automating and integrating with Active Directory, Exchange Online, Azure AD/Entra ID, and related Microsoft technologies. Experience integrating SCORCH with ServiceNow, including ITSM workflows, automated ticket creation, request fulfilment, REST APIs, and OAuth-based integrations. Knowledge of Microsoft SCOM integration, alert processing, event management workflows, and monitoring tool ...

changing situations Strong understanding of service management disciplines (Incident, Change, Demand, Capacity, Performance) and how they integrate at an ecosystem level Proficiency in IT service management tools and software. ITIL certification (preferably ITIL Expert or ITIL Practitioner). Experience with process improvement methodologies such as Lean, Six Sigma, or Agile. ...

other remote support technologies. Strong fault-finding and diagnostic skills, with the ability to resolve complex technical issues. Experience using IT Service Management or Service Desk systems. Excellent customer service and communication skills, with the ability to explain technical issues clearly to non-technical users. Strong organisational skills ...

other remote support technologies. Strong fault-finding and diagnostic skills, with the ability to resolve complex technical issues. Experience using IT Service Management or Service Desk systems. Excellent customer service and communication skills, with the ability to explain technical issues clearly to non-technical users. Strong organisational skills ...

recovery technologies such as Veeam, Backup Exec, Datto or similar solutions. Exposure to Google Workspace administration would be highly beneficial. Experience working with IT service management or ticketing systems. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to work independently whilst contributing effectively ...

supporting mobile technologies, including Android and iOS devices. Good understanding of remote support technologies such as RDP, VPN and Terminal Services. Experience using IT Service Management or Service Desk systems to manage incidents, requests and changes. Strong fault-finding and diagnostic skills, with the ability to analyse complex technical problems ...

/Wi-Fi troubleshooting MDM/BYOD solutions Endpoint security and anti-virus tools PowerShell (or similar) for basic automation Service Desk/ITSM systems Windows 10/11 environment support End-user devices & peripherals Core Behaviours: Strong customer focus and communication skills Ownership mindset – accountable end-to-end Effective ...

issues Strong knowledge of systems and database administration Experience in developing and managing IT budgets, including cost optimisation and vendor management Familiarity with IT service management frameworks and best practices for maintaining IT operations and service continuity Experience in ensuring compliance with data privacy and security regulations Demonstrated experience ...

Design and Transition processes. Monitor compliance with organisational standards, policies, and ITIL best practices. Required Skills & Experience 8-15 years of experience within IT Service Management, Service Design, or Service Transition roles. Strong experience managing service onboarding and transition activities. Proven knowledge of ITIL Service Design & Transition practices. Experience delivering ...

reviews, audits, and performance reporting. Cross-Functional Collaboration - Work across IT, business, and supplier teams to deliver results. What you'll bring: Extensive IT service management experience in a multi-sourced environment. Strong background in managing third-party service providers and SLAs. ITIL Foundation qualification (minimum). Proven ability ...

users A proactive approach and the confidence to take ownership of infrastructure issues Experience with HPE infrastructure, Azure, Entra ID, Microsoft 365, PowerShell, Halo ITSM or manufacturing environments would be advantageous. If you're an Infrastructure Engineer with genuine firewall and networking experience who wants greater ownership and exposure ...

deliver complex customer projects successfully. Proven delivery of cloud, infrastructure, and Microsoft 365 transformation projects Experience with Azure migrations, Modern Workplace deployments, and ITSM change Azure Fundamentals certification minimum, with advanced certifications preferred Strong knowledge of PRINCE2, Agile, or PMP project delivery methods Confident stakeholder management and customer-facing communication ...

Birmingham offices on a hybrid basis. Cyber Security Specialist: Duties Adequate Implementation of security controls - XDR Escalation pint for security tickets raised in ITSM and Incident Management Portals Implementation/Operation of InfoSec processes, Threat Hunting, detection, monitoring and incident response Delivery of cyber security projects, implementation of new cyber ...

Birmingham offices on a hybrid basis. Cyber Security Specialist: Duties Adequate Implementation of security controls - XDR Escalation pint for security tickets raised in ITSM and Incident Management Portals Implementation/Operation of InfoSec processes, Threat Hunting, detection, monitoring and incident response Delivery of cyber security projects, implementation of new cyber ...

summary We are currently seeking an IT Service Asset & Configuration Lead to join the Tech IT Service Management team. The IT Service Asset & Configuration Lead ensures that accurate configuration data is available to support key IT Service Management (ITSM) processes including Change, Incident, Problem and Release Management. Acting … reviewed on an ongoing basis in accordance with the changing needs of the organisation. Essential Criteria ITIL qualification or substantial experience in IT Service Management with a focus on SACM Experience working with ServiceNow CMDB and associated data models (e.g. CSDM) or ability to quickly develop expertise Strong technical understanding ...

confidently communicating with and providing updates to senior executives where required. Key Requirements Strong experience within IT Change Management, Technical Change Management or IT Service Management Good understanding of the end-to-end technical change lifecycle and associated governance Strong experience of CAB and technical change approval processes Experience working ...

term customer relationships ✅ Is highly organised, commercially aware and comfortable managing multiple priorities in a fast-paced environment ✅ Has experience using CRM and IT Service Management tools such as ServiceNow, Zoho or similar platforms Why Consider This Opportunity? 🚀 Join a growing technology organisation with ambitious expansion plans 🤝 Build long-term ...

service transition leader who can manage complex change, build trusted customer relationships, and ensure services move smoothly into live operation. Strong experience in IT Service Management or Service Transition within a senior customer-facing role Proven success delivering complex transitions across multiple customers or programmes Good understanding of ITIL best ...

work independently in a fast-paced, on-site environment· You have a strong analytical mindset and communication skills.· You have an understanding of IT Service Management principles ideally ITIL.What happens next? Ordinarily, our Resourcing Team reviews and shortlists CVs. If shortlisted, you'll speak to one of our Recruiters ...

role. Proficiency in Active Directory and Azure administration, with hands-on experience. Understanding of networking principles and protocols. Familiarity with ticketing systems and IT service management tools. Knowledge of 3CX Voice over IP systems/technologies would be advantageous. Benefits This is a great opportunity for a 1st/ ...

work order management. Experience investigating and resolving application support incidents. Knowledge of compliance reporting and engineer workflow processes. Experience with ServiceNow or similar ITSM tools. Good reporting, data analysis, and data quality management skills. Knowledge of SQL querying and/or Power BI reporting tools. Experience with CAFM integrations ...

multiple client environments, ensuring stability and performance optimisation. Desirable ExperienceUnderstanding of data governance, data quality, and metadata management practices. Exposure to IT Service Management (ITSM) tools like ServiceNow. Knowledge of monitoring tools like Azure Monitor and Log Analytics. What makes us greatAlongside working with some of the most talented people ...

large-scale enterprise environment. This is a fantastic opportunity for a technically strong developer with expertise in application development, reporting, data integration, and ITSM processes. You will be responsible for building CMDB capabilities, automating data collection, creating executive dashboards, and delivering actionable insights that improve service quality, operational efficiency … Google AppSheet Google Apps Script BigQuery Looker Studio Microsoft Power Platform Power BI ServiceNow CMDB Remedy CMDB Python JavaScript ETL and Data Integration tools ITSM & CMDB Knowledge ITIL Foundation or equivalent understanding. Configuration Management processes. Asset Management. Service Mapping. Discovery tools. Data Governance. ServiceNow CMDB experience highly desirable. ...

premises environments. Service Management, Automation & Technical Leadership Lead the monitoring, observability, performance and capacity management of network services, integrating operational and security monitoring with ITSM and SIEM platforms. Drive network automation and Infrastructure as Code using tools such as Ansible and Python to improve consistency and efficiency. Manage vendor relationships … context. Familiarity with network observability tools such as ThousandEyes, NetBrain, or Datadog Network Performance Monitoring for advanced path analysis and synthetic monitoring. Experience with ITSM platforms (e.g. ServiceNow or equivalent) including use of the platform for major incident management, problem records, and change advisory workflows. Familiarity with HPC or scientific ...

IT Support Technician Manufacturing Leek Monday - Friday Salary negotiable depending on experience Jelly Technical are recruiting for a leading manufacturing business based in Leek who are looking for a dedicated IT Support & Systems Technician to ...