1 to 25 of 37 ITSM Jobs in the West Midlands

including 2nd line technical support. · Strong working knowledge of Microsoft 365, particularly Entra ID, Intune, Exchange Online and Microsoft Teams. · Experience using an IT service management platform such as Freshservice, ServiceNow, Jira Service Management or Zendesk. · Excellent troubleshooting and problem-solving skills with the ability to communicate technical concepts clearly ...

Microsoft 365 services.Experience supporting Windows endpoint environments, including Intune and/or Configuration Manager.A structured, methodical approach to troubleshooting and incident resolution.Familiarity with ITSM tools such as ServiceNow, including accurate ticket and change management.Understanding of ITIL practices, particularly Incident, Change and Problem Management.Clear written and verbal communication skills, with ...

under pressure Highly organised with excellent prioritisation and coordination skills Strong analytical and problem-solving mindset Essential Experience Proven experience in incident management, IT service management, or technology operations Strong hands-on experience supporting Dynamics 365 Finance & Operations AND Customer Engagement Solid experience working within the Microsoft technology stack, including ...

projects, including: \n \n Private and Public Cloud infrastructure setups \n Application and infrastructure cloud migrations \n Microsoft 365 Modern Workplace deployments \n IT Service Management changes in an ITIL-aligned environment \n \n\n \n Certifications: Minimum of Azure Fundamentals certification, with advanced Azure certifications preferred. ...

qualification in Information Security, Computer Science, or a related field. Experience: Some experience in incident management or a related role. Technical Skills: Proficiency in ITSM systems and knowledge of security tooling is a plus. Analytical Skills: Strong analytical and problem-solving skills to assess and mitigate security incidents. Communication Skills ...

software, telephony and connectivity issues. Diagnosing and resolving technical issues at first point of contact wherever possible. Managing incidents and service requests through the ITSM system. Supporting users remotely and on-site across Dignity locations when required. Maintaining excellent communication with users throughout the support process. Identifying recurring issues ...

tasks as necessary Ability to drive and facilitate change Ability to influence and negotiate Ability to meet critical deadlines Other qualifications ITIL Foundation (v4) ITSM experience with ServiceNow ...

days home) - Coventry or Manchester** Our client, a well-established UK organisation operating in a complex, regulated environment, is investing significantly in its IT Service Management function following a major restructure. As part of this, they're looking for a Lead Service Manager to take end-to-end ownership ...

managing multiple customers/accounts Proficient in Microsoft Office applications Experience working with P&L and understanding commercial impacts Familiarity with ServiceNow or similar ITSM platforms Strong Negotiation and Influencing Skills Exceptional Communication Skills If you have the required skills and experience as a Service Delivery Manager and are interested ...

leadership and customer stakeholders. \n Provide insight into transition outcomes and post‐transition service performance. \n\n \n Experience: 8–10 years in IT Service Management or Service Transition, with at least 3–5 years in a senior or client‐facing leadership role. \n Proven experience managing complex service transitions ...

line or 2nd line IT support/Service Desk environment Strong working knowledge of M365 administration and user support Experience using ServiceNow or similar ITSM ticketing systems Familiarity with EUC support including hardware, software, and access management Understanding of Active Directory/Entra ID and user account administration (desirable) Exposure ...

Veeam, replication, failover. Security: Firewalls, endpoint protection, SIEM tools (Splunk, Sentinel); ISO 27001, GDPR compliance. OS & Tools: Linux, PowerShell/Bash/Python scripting, ITSM platforms (ServiceNow, Fresh Service). A great opportunity to further your career with this prominent UK manufacturer. ...

basic network issues across end-user devices Escalate more complex technical issues to senior engineers where appropriate Manage incidents and service requests through the ITSM system, ensuring timely updates and resolution Set up, configure, and maintain laptops, desktops, mobile devices, and peripherals Support Microsoft 365 services, including user account administration ...

platform and UX design leadership required. Deep knowledge of UX principles methodologies and enterprise design standards remains essential. Understanding of ServiceNow modules such as ITSM ITOM ITAM CMDB and service request required. Working knowledge of platform configuration including workflows scripts and UI policies remains beneficial. Familiarity with incident problem change ...

limited to: Developing solutions for Customer Experience, Technology Experience and employee ExperienceServiceNow workflow applications, including HR Service Delivery (HRSD) Customer Service Portal, ITService Management (ITSM), Customer Service Management (CSM), Java Script/Angular, Now Assist,Gen-AI and Workflow Data Fabric. Utilising ServiceNow’s Experience Layer components to build modern ...

similar technical environment is advantageous Knowledge of ITIL principles, including Incident, Problem, and Service Management, is desirable Experience using ServiceNow, Freshservice, or other IT service management platforms is beneficial ITIL Foundation certification is desirable If you have the relevant skills and experience required for this Executive Resolutions Specialist role ...

similar technical environment is advantageous Knowledge of ITIL principles, including Incident, Problem, and Service Management, is desirable Experience using ServiceNow, Freshservice, or other IT service management platforms is beneficial ITIL Foundation certification is desirable If you have the relevant skills and experience required for this Complaints Handler role ...

home 100% of the time. Your role You will be responsible for ensuring the integrity of client IT infrastructures and follow core IT Service Management Principles. This includes on-call and out of hours coverage. You will keep the lights green on all Security Toolkit Infrastructure within our remit ...

technical goals.Strong knowledge in developing integrated toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance.Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes.Proficiency in Power BI, with the ability to build dashboards that visualise … tools.Knowledge of Linux and Windows server operating systems.Expertise in scripting languages such as Python, PowerShell & Shell.Strong incident fault finding skills and experience.Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNowGood communication and problem-solving skills.\n AI Skills \n Accenture expects all of its people to utilise ...

expert across every platform, but experience with some of the following would be beneficial: RMM platforms PowerShell APIs and systems integration's PSA and ITSM platforms Network monitoring tools Managed wireless technologies Backup and disaster recovery platforms Endpoint security tools Firewalls and VPN technologies Email security platforms Power BI Workflow ...

role. Proficiency in Active Directory and Azure administration, with hands-on experience. Understanding of networking principles and protocols. Familiarity with ticketing systems and IT service management tools. Knowledge of 3CX Voice over IP systems/technologies would be advantageous. Benefits This is a great opportunity for a 1st/ ...

Ability to manage competing priorities while maintaining a high standard of service and attention to detail. Experience working within structured support environments using IT service management and ticketing systems. Further job details available upon application. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy. ...

stakeholders. Excellent attention to detail. Experience in producing & consuming technical documentation e.g user stories, database schemas, system guides. Bonus points for experience with IT service management tools like ServiceNow or working within a fast-paced SME environment. What you'll get Salary: £55,000 - £65,000 for experienced A players. ...

legal or professional services environment (e.g., Aderant, Intapp, etc.). Aderant Expert and related systems, with the Aderant table structure, etc Experience with ITSM platforms such as ServiceNow, including queue and SLA management. Knowledge of SQL Role: Act as 1st line support for Aderant finance systems issues and requests ...

accounts - permissions, passwords IT Support Team Leader: Experience Line management of a technical team Budget management/cost reporting Experience of managing through an ITSM system/managing services Technical project management experience Cyber security tools - EDR, anti-virus, vulnerability management, scripting Support of office applications: O365, Teams, Email, Mobile ...