22 of 22 ITSM Jobs in the West Midlands

Provider) environment. Strong troubleshooting and incident resolution skills. Experience supporting: Windows Desktop & Server environments VMware and/or Hyper-V Microsoft Azure Experience using ITSM/ticketing systems (ServiceNow preferred). Excellent communication and customer service skills. Desirable Experience working within a 24/7 or shift-based support environment. ...

services VLANs and VPNs Experience working with networking vendors such as Cisco, Meraki, Extreme, or Fortinet. Strong understanding of network security principles. Experience with ITSM/ticketing systems, ideally ServiceNow. Excellent communication and customer service skills. Must be eligible for SC Security Clearance. Desirable Experience within a 24/ ...

recovery technologies such as Veeam, Backup Exec, Datto or similar solutions. Exposure to Google Workspace administration would be highly beneficial. Experience working with IT service management or ticketing systems. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to work independently whilst contributing effectively ...

concepts clearly High attention to detail Experience creating and maintaining technical documentation, including user stories, system documentation and database schemas Desirable Experience with IT Service Management platforms such as ServiceNow Previous experience within a fast-paced SME environment Exposure to large-scale systems integration projects What's On Offer? Private ...

issues Strong knowledge of systems and database administration Experience in developing and managing IT budgets, including cost optimisation and vendor management Familiarity with IT service management frameworks and best practices for maintaining IT operations and service continuity Experience in ensuring compliance with data privacy and security regulations Demonstrated experience ...

enterprise data integration, operational reporting and data governance. Experience working with service management or enterprise service delivery environments. Desirable: MOD/Defence experience, ITIL, ITSM platforms, CMDB data and Power BI. Apply Now An excellent opportunity to join a long-term defence programme, offering up to £600 per day Inside ...

role. Experience supporting Microsoft 365, Windows, laptops and end-user devices. Exposure to Intune and Entra ID (Azure AD). Experience using ticketing or ITSM systems. Strong organisational and documentation skills. Ability to manage a busy workload and prioritise effectively. Friendly, patient and customer-focused approach. Role details: Job role ...

problem-solving skills, with the ability to manage multiple priorities and work effectively within a team. Desirable Criteria Understanding of cybersecurity principles, IT service management or compliance frameworks. Knowledge of digital transformation, automation or IoT concepts. Interest in aerospace, engineering or other highly regulated industries. Recruitment Process Stage 1 - Application ...

now. The role: We are seeking an experienced BMC Helix Engineer to design, implement, configure, and support enterprise-scale BMC Helix IT Service Management (ITSM) solutions. The successful candidate will possess deep technical expertise across the BMC Helix platform, including workflow automation, integrations, cloud deployments, and ITSM best practices. They … with technical teams, service management professionals, and stakeholders to deliver robust and scalable service management solutions. Responsibilities: Design, develop, configure, and maintain BMC Helix ITSM solutions. Administer and enhance core ITSM modules including: Incident Management Problem Management Change Management CMDB Asset Management Smart IT Develop and maintain AR System workflows ...

delivery of Service Desk function. Act as an escalation point for major incidents, ensuring timely resolution and effective communication with stakeholders. Collaborate with the ITSM team to support business users with incident and service requests. Collaborate with other IT functions to identify root causes and prevent recurrence of critical issues. ...

based approval approach and align release evidence expectations across Engineering, QA, SRE and Service Transition. You will also identify opportunities to improve automation within ITSM tooling and deployment evidence capture. Why join Compass Group UK & Ireland? This is an opportunity to shape a critical technology practice within a large, complex ...

network monitoring tools, including SolarWinds and Sentinel. Experience building and maintaining physical and virtual networks. Familiarity with Avaya telephony and network security. Understanding of ITSM and ISO 20000 principles. Strong troubleshooting, technical documentation and problem-solving skills. Ability to independently own technical tasks and work effectively with stakeholders and suppliers. ...

Jira ITSM Solution Architect (Contract) Contract: Initial 3 Months (likely extension) Location: Remote (UK) Engagement: Inside IR35 Start: ASAP Pay Rate: Market Rates/DoE IR35 Determiniation: Inside IR35 - via Umbrella Jira ITSM Solution Architect (Contract) Role Overview CPS Group UK are delighted to be supporting a major organisation that … implemented a significant portion of its Jira Service Management (JSM) platform and established a target-state architecture. We are now hiring for a Jira ITSM Solution Architect to review, validate and optimise the existing solution while supporting the completion of the programme. This is not a greenfield architecture role. Instead ...

life balance . Occasional travel is expected to sites within the allocated areas and beyond as required. What You'll do: Daily use of ITSM software and MS Teams to manage support requests, ensuring detailed documentation of investigations and resolutions. Contribute to the development of a detailed Knowledge Base ...

required at interview. What skills, knowledge and experience will you need? Proven experience delivering and leading ServiceNow solutions across multiple modules and applications, including ITSM, ITOM, SPM, Security Operations, HRSD, Service Portals, Workspaces, CMDB and integrations. Expert knowledge of cyber security and IT operations controls, with the ability to design ...

used to provide examples of how you meet the essential criteria below: Demonstrable commercial experience of various modules and applications within ServiceNow (E.G ITSM, ITOM, SPM, Security, HRSD, Service Portals, Workspaces, CMDB, Integrations) Strong working knowledge with a deep understanding of each layer of an organisations cyber security controls, designing ...

knowledge of the broader industry landscape. Desirable Skills: - Knowledge of enterprise architecture frameworks and modelling standards such as TOGAF or ArchiMate. Understanding of IT service management, operational readiness and controlled delivery environments. Experience within property services, financial services or similarly complex data-rich organisations. Experience supporting large-scale transformation, remediation ...

Experience with tools like LangGraph, n8n, orchestration frameworks Knowledge of AI observability and evaluation frameworks Experience in sovereign or restricted deployment environments Background in ITSM or managed services automation Experience Profile 815+ years in architecture roles (solution, systems, or platform architecture) Proven experience designing complex enterprise platforms or AI-driven ...

service acceptance criteria, support models, ownership, documentation, monitoring, and funding are established before services go live. About You You will be an accomplished IT Service Management professional with a proven track record of leading business-critical services, driving service excellence, and developing high-performing service teams. Essential Skills & Experience Significant … experience managing a portfolio of business-critical IT services. Proven leadership experience managing and developing Service Desk teams. Strong experience with IT Service Management (ITSM) platforms and service improvement initiatives. Demonstrable success delivering automation, AI-enabled service improvements, and operational efficiencies. Extensive experience managing service performance, governance, customer experience, risk ...

role. Proficiency in Active Directory and Azure administration, with hands-on experience. Understanding of networking principles and protocols. Familiarity with ticketing systems and IT service management tools. Knowledge of 3CX Voice over IP systems/technologies would be advantageous. Benefits This is a great opportunity for a 1st/ ...

Release and Change Manager Release and Change Manager - Agile Environment, Scrum, ITIL, Stakeholder Management, Azure Platform, ITSM Tools, ADO - Hybrid (Birmingham) - £55-60k + bens A Release and Change Manager is urgently required by this UK market leader. The role carries full responsibility for the management … Development and DevOps teams and associated technologies (ADO, Azure tools, SQL Server, .Net, C#, React, JavaScript etc) - ITIL accreditation and a good knowledge of ITSM tools A key part of the role involves working on a programme of incremental delivery to provide change and improvement to overall service and performance. ...

configure agents, workflows, and integrations Utilize AI-assisted coding tools to accelerate development Implement agent logic, prompts, and decision flows Integrate with enterprise systems (ITSM, APIs, data sources) Test and validate agent behavior and outputs Collaborate with architects and service designers on implementation Contribute to reusable components and templates Required … with tools like n8n, LangGraph, or similar Knowledge of AI observability and testing frameworks Exposure to CI/CD and DevOps practices Experience in ITSM automation or managed services Experience Profile 38 years in software development or automation engineering Experience with modern development tools and cloud-native environments Candidate Persona ...