24 of 24 ITSM Jobs in the West Midlands

high-performing teams Strong organisational and prioritisation skills in fast-paced environments Tools & Methodologies Strong working knowledge of ITIL-based service management Experience with ITSM and ticketing platforms Familiarity with monitoring, alerting, and reporting tooling Proficiency in Microsoft 365 Education & Qualifications ITIL Practitioner or equivalent experience strongly desirable Leadership ...

managing multiple customers/accounts Proficient in Microsoft Office applications Experience working with P&L and understanding commercial impacts Familiarity with ServiceNow or similar ITSM platforms Strong Negotiation and Influencing Skills Exceptional Communication Skills If you have the required skills and experience as a Service Delivery Manager and are interested ...

Apps for Android and iOS Hardware support (BIOS, drivers, imaging machines, replacing hardware, etc) Asset management systems, keeping records accurate and up to date ITSM systems containing workflows and processes ...

Windows 10, Windows 11, and Windows Server Networking fundamentals (DNS, DHCP, VPN, connectivity troubleshooting) Server infrastructure support (file services, permissions, basic virtualisation) Experience with ITSM/ticketing systems Desirable Skills Experience in a multi-site environment Experience providing both on-site and remote support Exposure to warehouse or logistics environments ...

Teams), and macOS Laptops, desktops, printers, and mobile devices (iOS/Android) Solid understanding of basic networking (patching, VLANs, WiFi troubleshooting) Experience working with ITSM tools (e.g. ServiceNow) and deployment tools such as Intune Confidence acting as a senior escalation point in a reactive, client-focused environment Excellent communication skills ...

cloud resource fundamentals. Support SAN storage environments and understand storage architecture basics. Perform remote troubleshooting of technical incidents and service requests. Work within an ITSM ticketing system , managing incidents, prioritisation, and escalation. Maintain and update technical documentation and knowledge base articles . Assist with backup technologies and data protection processes ...

great work life balance. DWP. Digital with Purpose. Are you a technical lead with strong ServiceNow development expertise and solid knowledge of SecOps or ITSM frameworks and practices? We're looking for an engaging leader with strong ServiceNow development expertise and a background in either Security or IT Service Management. ...

ability to identify trends and risks Experience working with application or service owners Ability to communicate technical information clearly and professionally Awareness of IT service management principles (e.g. ITIL) Experience supporting audit, risk, or security assurance activities Strong stakeholder management If your profile demonstrates strong and recent experience ...

ability to identify trends and risks Experience working with application or service owners Ability to communicate technical information clearly and professionally Awareness of IT service management principles (e.g. ITIL) Experience supporting audit, risk, or security assurance activities Strong stakeholder management If your profile demonstrates strong and recent experience ...

correction for future use in the form of work instructions. Troubleshoot, resolve, implement or escalate Incidents, service requests or alerts as required. Follow IT Service Management Processes as dictated by SOPs. Ensuring all IT systems function within the parameters of the SLAs. Maintenance and support, project work and delivery ...

Strong analytical and problem-solving skills Experience working in large enterprise environments Familiarity with broader patching ecosystems (e.g., Qualys, Intune, SCCM) Understanding of IT service management processes If your profile demonstrates strong and recent experience in the above areas - please submit your application to Jackie Dean at TXP for consideration. ...

Strong analytical and problem-solving skills Experience working in large enterprise environments Familiarity with broader patching ecosystems (e.g., Qualys, Intune, SCCM) Understanding of IT service management processes If your profile demonstrates strong and recent experience in the above areas - please submit your application to Jackie Dean at TXP for consideration. ...

love you to join us. What skills, knowledge and experience will you need? Substantial experience of various modules and applications within ServiceNow (eg - ITSM, ITOM, SPM, NLU, Security, HRSD, Service Portals, Workspaces, CMDB, Integrations). Significant demonstrable experience of delivering value through the implementation of new or enhanced functionality into ...

scripting (PowerShell, PowerCLI) for automation and administration Experience with Cisco MDS Fabric switches and broader data centre networking concepts Familiarity with SQL Server and ITSM tools such as ServiceNow Proven ability to work in complex, multi-region environments with overlapping time zones Experience mentoring or supporting junior engineers within infrastructure ...

/PO, BI, CRM, SCM, HR, Portals, HANA). Experience with SAP RISE operations and/or SAP BTP administration. Experience with ITSM systems. Experience using Solution Manager and/or SAP Cloud ALM. Experience with SAP Security and Authorisations. We are an equal opportunities employer. You must be eligible ...

great work life balance. DWP. Digital with Purpose. Are you a technical lead with strong ServiceNow development expertise and solid knowledge of SecOps or ITSM frameworks and practices? We're looking for an engaging leader with strong ServiceNow development expertise and ... LFWQ1_UKTJ ...

great work life balance. DWP. Digital with Purpose. Are you a technical lead with strong ServiceNow development expertise and solid knowledge of SecOps or ITSM frameworks and practices? We're looking for an engaging leader with strong ServiceNow development expertise and ... CRWG1_UKTJ ...

great work life balance. DWP. Digital with Purpose. Are you a technical lead with strong ServiceNow development expertise and solid knowledge of SecOps or ITSM frameworks and practices? xxuwjjq We're looking for an engaging leader with strong ServiceNow development expertise and ... Increase your chances of an interview ...

services. In this role, you will be part of a proactive, business‐focused team, ensuring IT services consistently meet organisational needs through effective ITSM practices, performance management, and strong stakeholder and supplier relationships. Working both independently and collaboratively, you will help maintain the stability, reliability, and continuous improvement … high‐quality systems. Join us, and help be the energy behind the change. About the role In this role, you will: Drive adherence to ITSM processes (Incident, Request, Problem, Change), identifying and implementing continuous improvements. Produce and present insights on performance metrics, service trends, and SLA/KPI delivery. Manage ...

cybersecurity principles and compliance considerations in an operational setting. Strong people management skills with experience leading and developing technical teams. Strong background in IT service management with practical application of ITIL processes. Confident stakeholder management and communication skills, able to influence at multiple levels. Desirable Skills: Experience supporting or overseeing … landscape including SaaS and some legacy apps. Exposure to IT strategy development and roadmapping in conjunction with senior leadership. Experience in implementing or improving ITSM tooling, monitoring and automation. Familiarity with working in regulated or highly audited environments. Qualifications: Degree in Information Technology, Computer Science or a related discipline ...

National-Gas is seeking a Service Management Analyst to oversee IT service delivery and manage vendor relationships. The role involves driving adherence to ITSM processes, performance management, and continuous improvement in a collaborative environment. The ideal candidate will have strong skills in stakeholder management, a deep understanding of ITIL principles … experience with ITSM tools like ServiceNow. We offer a competitive salary of up to £50,000, an annual bonus, and excellent benefits including flexible working options and a double-match pension scheme. #J-18808-Ljbffr ...

ownership of escalated issues while contributing to continuous improvement across the digital workplace environment. Key Responsibilities Manage and resolve incidents and service requests via ITSM tools (e.g. Hornbill) Prioritise and triage tickets based on business impact Provide 2nd line support for hardware, software and application issues Monitor systems and maintain … with Windows 10/11 and Microsoft 365 Hands-on with Intune, Autopilot, and endpoint management Experience with Active Directory & Group Policy Understanding of ITSM/ITIL environments Basic networking knowledge (TCP/IP, LAN/WAN) Mobile device support (iOS/Android) Experience & Attributes Proven 2nd line support experience ...

Desktop environments Assist with patching and infrastructure updates Provide remote troubleshooting for technical incidents Maintain clear technical documentation Manage incidents and requests within an ITSM ticketing system Required Skills & Experience Microsoft 365 administration (including Defender, Intune, Entra ID) Experience with Veeam Backup & Replication Virtualisation experience (Hyper-V and/… across infrastructure environments Networking fundamentals, including: TCP/IP DNS & DHCP VLANs & VPNs Active Directory SFTP Understanding of SAN storage concepts Experience working with ITSM ticketing systems in high-volume environments Strong communication skills when working with both technical and non-technical users What We're Looking For A proactive ...

world Get involved in small projects and change releases Use reporting and tracking to understand what's working (and what isn't) Learn IT service management (ITIL/ITSM) in both Agile and Waterfall environments Work with tools like Confluence, MS tools (including AI), and service dashboards Get exposure ...