1 to 25 of 66 ITSM Jobs in the West Midlands

services. Experience supporting Windows endpoint environments, including Intune and/or Configuration Manager. A structured, methodical approach to troubleshooting and incident resolution. Familiarity with ITSM tools such as ServiceNow, including accurate ticket and change management. Understanding of ITIL practices, particularly Incident, Change and Problem Management. Clear written and verbal communication ...

Experience automating and integrating with Active Directory, Exchange Online, Azure AD/Entra ID, and related Microsoft technologies. Experience integrating SCORCH with ServiceNow, including ITSM workflows, automated ticket creation, request fulfilment, REST APIs, and OAuth-based integrations. Knowledge of Microsoft SCOM integration, alert processing, event management workflows, and monitoring tool ...

Microsoft 365, Azure, Active Directory, Intune, Windows 11 and MacOS Solid understanding of security fundamentals (malware, phishing, anti-virus, IP spoofing) Experience with ITSM tools (e.g. ConnectWise, ServiceNow, Autotask) Working knowledge of ITIL frameworks (incidents, requests, change) Excellent troubleshooting and problem-solving skills A collaborative mindset with the confidence ...

work independently and manage competing priorities. Outstanding communication and customer service skills. Desirable Experience with JAMF device management. Knowledge of ITIL or other IT Service Management frameworks. Financial Services sector experience. Experience supporting large user populations in complex environments. What We're Looking For The successful candidate will combine strong ...

hold, or be fully eligible to obtain, UK Security Check (SC) clearance to handle sensitive defence sector data.ITIL experience with Serivice now or similar ITSM paltformPersonal Attributes: High energy, strong self-motivation, and a flexible mindset to handle diverse responsibilities in an evolving environment.Licensing: Full UK driving licence to facilitate ...

experience in an IT Service Delivery Manager, IT Service Manager or closely related role , as specifically requested by the hiring manager. Strong operational IT Service Management experience. Practical experience across Incident, Problem and Change Management . Experience managing Service Desk/support teams and developing technical staff. Strong understanding ...

other remote support technologies. Strong fault-finding and diagnostic skills, with the ability to resolve complex technical issues. Experience using IT Service Management or Service Desk systems. Excellent customer service and communication skills, with the ability to explain technical issues clearly to non-technical users. Strong organisational skills ...

other remote support technologies. Strong fault-finding and diagnostic skills, with the ability to resolve complex technical issues. Experience using IT Service Management or Service Desk systems. Excellent customer service and communication skills, with the ability to explain technical issues clearly to non-technical users. Strong organisational skills ...

equivalent financial planning and performance management platforms. Good understanding of system integrations, interfaces and data flows across enterprise applications. Strong understanding of IT Service Management (ITIL) disciplines including Incident, Problem, Change and Release Management. Experience supporting financial controls, audit processes and regulatory requirements. Ability to analyse complex business and technical ...

third-party IT suppliers. Some exposure to Azure or AWS and an understanding of cloud infrastructure. Experience working within change management, governance and IT service management processes. Strong analytical and problem-solving skills. The ability to work independently, prioritise effectively and take ownership of outcomes. Excellent communication skills, with ...

technical IT role, with proven strong technical expertise Experience with Microsoft technologies, including cloud-based services like Microsoft 365 Strong understanding of IT service management frameworks (e.g., ITIL) and experience in implementing best practices Experience with service desk tools and platforms (e.g., ServiceNow, Zendesk, JIRA) Strong leadership and people management ...

Incident management team, to support and coordinate as required Experience Proven experience in Service Delivery Management in an MSP Knowledge of service automation tools, ITSM platforms and industry best practices Strong team leadership experience. Experience in resource management would be advantageous Deep understanding of ITIL frameworks, service management methodologies ...

change management principles Previous experience in IT change management or a related field Prior experience working in the public sector, preferably Defence Proficiency with ITSM tools (e.g., ServiceNow, BMC remedy etc..) The ability to work effectively in a team environment Strong communication and people skills Essential qualifications for the Change ...

Finance application estates. Strong functional experience implementing, supporting or optimising Oracle E-Business Suite R12 and Oracle Fusion Cloud Financials. Sound knowledge of IT service management support with ITIL certification. Proven people leadership, analytical and problem-solving capability, with a track record of developing teams. Desirable Experience Experience leading ...

services VLANs and VPNs Experience working with networking vendors such as Cisco, Meraki, Extreme, or Fortinet. Strong understanding of network security principles. Experience with ITSM/ticketing systems, ideally ServiceNow. Excellent communication and customer service skills. Must be eligible for SC Security Clearance. Desirable Experience within a 24/ ...

concepts clearly High attention to detail Experience creating and maintaining technical documentation, including user stories, system documentation and database schemas Desirable Experience with IT Service Management platforms such as ServiceNow Previous experience within a fast-paced SME environment Exposure to large-scale systems integration projects What's On Offer? Private ...

Professional, reliable, and team-oriented Comfortable using IT systems and learning new tools Technical (desirable, not essential) MacOS and iOS Microsoft and Google environments ITSM/ticketing systems Active Directory, MDM or endpoint tools Whats on offer Hybrid working (2 days office, 3 days from home) Structured training and onboarding ...

issues Strong knowledge of systems and database administration Experience in developing and managing IT budgets, including cost optimisation and vendor management Familiarity with IT service management frameworks and best practices for maintaining IT operations and service continuity Experience in ensuring compliance with data privacy and security regulations Demonstrated experience ...

reviews, audits, and performance reporting. Cross-Functional Collaboration - Work across IT, business, and supplier teams to deliver results. What you'll bring: Extensive IT service management experience in a multi-sourced environment. Strong background in managing third-party service providers and SLAs. ITIL Foundation qualification (minimum). Proven ability ...

similar technical environment is advantageous Knowledge of ITIL principles, including Incident, Problem, and Service Management, is desirable Experience using ServiceNow, Freshservice, or other IT service management platforms is beneficial ITIL Foundation certification is desirable If you have the relevant skills and experience required for this Complaints Handler role ...

Experience creating or maintaining technical configurations Experience within HR, Payroll, Higher Education, or other large complex environments Exposure to ServiceNow or similar IT Service Management platforms ...

Positive, reliable and team-oriented Comfortable using IT systems and learning new tools Technical (desirable, not essential) MacOS and iOS Microsoft and Google environments ITSM/ticketing systems Active Directory, MDM or endpoint tools Whats on offer Hybrid working (2 days office, 3 from home) Supportive and collaborative team environment ...

now. The role: We are seeking an experienced BMC Helix Engineer to design, implement, configure, and support enterprise-scale BMC Helix IT Service Management (ITSM) solutions. The successful candidate will possess deep technical expertise across the BMC Helix platform, including workflow automation, integrations, cloud deployments, and ITSM best practices. They … with technical teams, service management professionals, and stakeholders to deliver robust and scalable service management solutions. Responsibilities: Design, develop, configure, and maintain BMC Helix ITSM solutions. Administer and enhance core ITSM modules including: Incident Management Problem Management Change Management CMDB Asset Management Smart IT Develop and maintain AR System workflows ...

problem-solving skills, with the ability to manage multiple priorities and work effectively within a team. Desirable Criteria Understanding of cybersecurity principles, IT service management or compliance frameworks. Knowledge of digital transformation, automation or IoT concepts. Interest in aerospace, engineering or other highly regulated industries. Recruitment Process Stage 1 - Application ...

support application upgrades, testing and deployment Strong understanding of DevOps, CI/CD and modern software development practices Understanding of ITIL/IT Service Management Key Responsibilities Configure, maintain and optimise Atlassian platforms Deliver Jira and Confluence migrations, upgrades and consolidations Carry out technical assessments and platform health checks Configure ...