1 to 25 of 44 ITSM Jobs in the West Midlands

Experience automating and integrating with Active Directory, Exchange Online, Azure AD/Entra ID, and related Microsoft technologies. Experience integrating SCORCH with ServiceNow, including ITSM workflows, automated ticket creation, request fulfilment, REST APIs, and OAuth-based integrations. Knowledge of Microsoft SCOM integration, alert processing, event management workflows, and monitoring tool ...

changing situations Strong understanding of service management disciplines (Incident, Change, Demand, Capacity, Performance) and how they integrate at an ecosystem level Proficiency in IT service management tools and software. ITIL certification (preferably ITIL Expert or ITIL Practitioner). Experience with process improvement methodologies such as Lean, Six Sigma, or Agile. ...

other remote support technologies. Strong fault-finding and diagnostic skills, with the ability to resolve complex technical issues. Experience using IT Service Management or Service Desk systems. Excellent customer service and communication skills, with the ability to explain technical issues clearly to non-technical users. Strong organisational skills ...

other remote support technologies. Strong fault-finding and diagnostic skills, with the ability to resolve complex technical issues. Experience using IT Service Management or Service Desk systems. Excellent customer service and communication skills, with the ability to explain technical issues clearly to non-technical users. Strong organisational skills ...

equivalent financial planning and performance management platforms. Good understanding of system integrations, interfaces and data flows across enterprise applications. Strong understanding of IT Service Management (ITIL) disciplines including Incident, Problem, Change and Release Management. Experience supporting financial controls, audit processes and regulatory requirements. Ability to analyse complex business and technical ...

equivalent financial planning and performance management platforms.Good understanding of system integrations, interfaces and data flows across enterprise applications.Strong understanding of IT Service Management (ITIL) disciplines including Incident, Problem, Change and Release Management.Experience supporting financial controls, audit processes and regulatory requirements.Ability to analyse complex business and technical issues and drive effective ...

recovery technologies such as Veeam, Backup Exec, Datto or similar solutions. Exposure to Google Workspace administration would be highly beneficial. Experience working with IT service management or ticketing systems. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to work independently whilst contributing effectively ...

supporting mobile technologies, including Android and iOS devices. Good understanding of remote support technologies such as RDP, VPN and Terminal Services. Experience using IT Service Management or Service Desk systems to manage incidents, requests and changes. Strong fault-finding and diagnostic skills, with the ability to analyse complex technical problems ...

understanding of Agile ways of working.A people first mindset to delivery of Incident and Problem Management.Knowledge of how to use tooling such as ServiceNow ITSM and Azure DevOps. Technical KnowledgeUnderstanding of Integration approaches to other systems such as API, Secure File based Transfers, BIB replication etc.Artificial Intelligence· Growing awareness ...

/Wi-Fi troubleshooting MDM/BYOD solutions Endpoint security and anti-virus tools PowerShell (or similar) for basic automation Service Desk/ITSM systems Windows 10/11 environment support End-user devices & peripherals Core Behaviours: Strong customer focus and communication skills Ownership mindset – accountable end-to-end Effective ...

issues Strong knowledge of systems and database administration Experience in developing and managing IT budgets, including cost optimisation and vendor management Familiarity with IT service management frameworks and best practices for maintaining IT operations and service continuity Experience in ensuring compliance with data privacy and security regulations Demonstrated experience ...

Design and Transition processes. Monitor compliance with organisational standards, policies, and ITIL best practices. Required Skills & Experience 8-15 years of experience within IT Service Management, Service Design, or Service Transition roles. Strong experience managing service onboarding and transition activities. Proven knowledge of ITIL Service Design & Transition practices. Experience delivering ...

reviews, audits, and performance reporting. Cross-Functional Collaboration - Work across IT, business, and supplier teams to deliver results. What you'll bring: Extensive IT service management experience in a multi-sourced environment. Strong background in managing third-party service providers and SLAs. ITIL Foundation qualification (minimum). Proven ability ...

users A proactive approach and the confidence to take ownership of infrastructure issues Experience with HPE infrastructure, Azure, Entra ID, Microsoft 365, PowerShell, Halo ITSM or manufacturing environments would be advantageous. If you're an Infrastructure Engineer with genuine firewall and networking experience who wants greater ownership and exposure ...

deliver complex customer projects successfully. Proven delivery of cloud, infrastructure, and Microsoft 365 transformation projects Experience with Azure migrations, Modern Workplace deployments, and ITSM change Azure Fundamentals certification minimum, with advanced certifications preferred Strong knowledge of PRINCE2, Agile, or PMP project delivery methods Confident stakeholder management and customer-facing communication ...

Birmingham offices on a hybrid basis. Cyber Security Specialist: Duties Adequate Implementation of security controls - XDR Escalation pint for security tickets raised in ITSM and Incident Management Portals Implementation/Operation of InfoSec processes, Threat Hunting, detection, monitoring and incident response Delivery of cyber security projects, implementation of new cyber ...

this role, and 60% of your working time will need to be office based.Person specificationYour responsibilities will include, but not be limited to:Govern ITSM processes using ITIL 4 best practices.Oversee incident and problem management.Maintain accurate configuration and asset data.Provide change and release governance.Monitor performance and report on KPIs.Engage stakeholders … with the ability to collaborate across teams and organisational boundaries.Be pragmatic and persuasive with strong negotiation skills.Essential Criteria Experience of working in an IT Service Management or Service Delivery role, contributing to the effective operation of live IT or digital services within a structured service management framework (for example ITIL ...

confidently communicating with and providing updates to senior executives where required. Key Requirements Strong experience within IT Change Management, Technical Change Management or IT Service Management Good understanding of the end-to-end technical change lifecycle and associated governance Strong experience of CAB and technical change approval processes Experience working ...

term customer relationships ✅ Is highly organised, commercially aware and comfortable managing multiple priorities in a fast-paced environment ✅ Has experience using CRM and IT Service Management tools such as ServiceNow, Zoho or similar platforms Why Consider This Opportunity? 🚀 Join a growing technology organisation with ambitious expansion plans 🤝 Build long-term ...

service transition leader who can manage complex change, build trusted customer relationships, and ensure services move smoothly into live operation. Strong experience in IT Service Management or Service Transition within a senior customer-facing role Proven success delivering complex transitions across multiple customers or programmes Good understanding of ITIL best ...

work independently in a fast-paced, on-site environment· You have a strong analytical mindset and communication skills.· You have an understanding of IT Service Management principles ideally ITIL.What happens next Ordinarily, our Resourcing Team reviews and shortlists CVs. If shortlisted, you’ll speak to one of our Recruiters ...

contract governance. Oversee vendor strategy, cost optimization, and risk management. Transformation & Technical Leadership - Direct enterprise-scale transformation programs including cloud migration, data center modernization, ITSM transformation, and infrastructure refresh. Provide executive governance across compute, storage, networking, security, and cloud ecosystems. Champion automation, AIOps, and modernization initiatives. Customer & Stakeholder Engagement ...

summaryWe are currently seeking an IT Service Asset & Configuration Lead to join the Tech IT Service Management team.The IT Service Asset & Configuration Lead ensures that accurate configuration data is available to support key IT Service Management (ITSM) processes including Change, Incident, Problem and Release Management. Acting as the organisational subject … specification may be reviewed on an ongoing basis in accordance with the changing needs of the organisation.Essential CriteriaITIL qualification or substantial experience in IT Service Management with a focus on SACMExperience working with ServiceNow CMDB and associated data models (e.g. CSDM) or ability to quickly develop expertiseStrong technical understanding ...

Service Desk function.Incident Management and Escalation:Act as an escalation point for major incidents, ensuring timely resolution and effective communication with stakeholders.Collaborate with the ITSM team to support business users with incident and service requests.Collaborate with other IT functions to identify root causes and prevent recurrence of critical issues.Providing … Stakeholder Engagement:Build strong relationships with key stakeholders across LRQA to ensure the Service Desk aligns with business needs.Partner with other IT teams (e.g., ITSM, Cyber Security, Infrastructure) to provide seamless support and drive alignment on cross-functional initiatives.Reporting and Communication:Provide regular reporting on service desk performance, highlighting trends ...

function. Incident Management and Escalation Act as an escalation point for major incidents, ensuring timely resolution and effective communication with stakeholders. Collaborate with the ITSM team to support business users with incident and service requests. Collaborate with other IT functions to identify root causes and prevent recurrence of critical issues. … Engagement Build strong relationships with key stakeholders across LRQA to ensure the Service Desk aligns with business needs. Partner with other IT teams (e.g., ITSM, Cyber Security, Infrastructure) to provide seamless support and drive alignment on cross-functional initiatives. Reporting and Communication Provide regular reporting on service desk performance, highlighting ...