1 to 25 of 68 ITSM Jobs in the West Midlands

resolve technical issues, providing ongoing support and maintenance for Dynamics 365 and Power Platform and Power Platform applications within the Serco ITIL IT Service Management function. Documentation : Create and maintain comprehensive documentation for all development and integration activities. Stakeholder Collaboration : Work closely with business analysts, project managers, and other stakeholders ...

Familiar with SIEM tools (Splunk, Sentinel). Operating Systems & Automation Working knowledge of Linux (Ubuntu, CentOS). Scripting with PowerShell, Bash, Python. Familiar with ITSM platforms (ServiceNow, Freshservice). Soft Skills Strong analytical and problem-solving ability. Excellent communicator across technical/non-technical teams. Highly organised with good multitasking ...

Provide leadership on cyber and information security, including vulnerability management, threat monitoring, incident response and embedding secure-by-design practices. Own and develop IT Service Management, ensuring effective incident, request, problem, change and release processes, as well as smooth transition of new services into live support. Lead the management ...

Google Admin Console and M365 Admin Centre . Deliver onboarding/offboarding and guide users on best practices. Log, manage, and resolve incidents using ITSM tools, escalating where required. Support MDM, SSO , and identity management solutions. Diagnose network and connectivity issues (LAN, Wi-Fi, VPN, printers, shared drives). Maintain ...

solutions. Security & Compliance: Firewalls, endpoint protection, ISO 27001, GDPR, SIEM (Splunk, Sentinel). Operating Systems & Tools: Linux administration, PowerShell/Bash/Python scripting, ITSM platforms (ServiceNow, Fresh Service). Certifications: Essential: MCSE, ITIL, CCNA or equivalent Desirable: CISSP or CompTIA Security+, ISO27001 experience, PRINCE2 Key Responsibilities Strategic Leadership & Collaboration ...

Experience managing or contributing to structured knowledge management systems. • Exposure to client-facing technical roles or service delivery management. • Familiarity with PSA, RMM, and ITSM tools. If this sounds like you and you would excel, please apply directly through the link or reach out to Jack with any queries. ...

Engineer will also have experience of administering as many of the above as possible. Daily operational duties will include: Incident and Request management via ITSM suite. Management and Monitoring of existing IAM automation services, predominately focusing on Microsoft PowerShell and Graph API. Development, Test and Release of additional Automation services ...

complex organisations. Strong understanding of network monitoring , supplier management , and operational service delivery . Experience producing technical design documentation and service artefacts. Knowledge of ITSM/ISO 20000 and industry best practice. Key Skills Strong analytical and problem-solving capability. Excellent stakeholder and supplier communication skills. Ability to influence, guide ...

complex organisations. Strong understanding of network monitoring , supplier management , and operational service delivery . Experience producing technical design documentation and service artefacts. Knowledge of ITSM/ISO 20000 and industry best practice. Key Skills Strong analytical and problem-solving capability. Excellent stakeholder and supplier communication skills. Ability to influence, guide ...

functionality and best practices. Required Skills & Experience 4–5+ years of hands-on ServiceNow administration and development. Strong proficiency in ServiceNow Core Platform , including ITSM, ITOM, TPRM, Service Portal, and Scoped Applications. Experience configuring workflows, business rules, client scripts, UI policies, and integrations. Strong understanding of SaaS-based ServiceNow environments ...

platforms) to enhance service delivery and efficiency Requirements ITIL certified, with strong practical knowledge of the ITIL framework 7+ years proven experience in IT Service Management 3+ years in a leadership or managerial role overseeing ITIL processes Hands-on experience running or facilitating CAB meetings Experience implementing new systems ...

Minimum 4–5 years’ hands-on experience in ServiceNow administration and development Strong knowledge of ServiceNow Core and Platform modules Hands-on experience with ITSM, ITOM, TPRM, Service Portal, and Scoped Applications Experience with workflow design, scripting, integrations, and performance tuning Strong understanding of Incident, Problem, Change, CMDB, and Service ...

Excellent stakeholder management and communication skills Experience working within governance-led, enterprise IT environments Sound budget management and commercial awareness Desirable: ITIL/IT Service Management awareness Experience within automotive, manufacturing or complex enterprise organisations ...

technical stakeholders Ability to juggle multiple priorities in a fast-paced environment Strong collaboration skills and a customer-focused mindset Familiarity with IT service management tools and ticketing systems Working Pattern & Location Part-time: 3 days per week (Tuesday to Thursday), Contract Hybrid: Predominantly remote, with occasional on-site visits ...

incidents (P1/P2), utilizing Dynatrace's PurePath technology to pinpoint code-level bottlenecks or infrastructure failures immediately. You'll integrate Dynatrace with our ITSM and CI/CD ecosystems (e.g., ServiceNow, Jira, Jenkins, Ansible) to automate incident management and self-healing workflows. Design complex synthetic transaction tests to simulate ...

teams, and collaborating with suppliers to optimise service delivery. As a Senior IT Platform Manager, you will need to have/be: Strong IT service management skills with the ability to deliver reliable, user-focused technology services. Solid understanding of IT infrastructure, including cloud, networking, and end-user computing. Experience ...

Utilize strong working knowledge of ITIL processes such as CMDB, Incident, Problem, and Change Management. Provide hands-on expertise in ServiceNow modules such as ITSM, ITOM, ITBM, Service Portal, and Scoped Applications . Support iterative configuration of the HRSD application and conduct stakeholder reviews via joint design sessions. Apply Agile ...

maintain custom code for all ServiceNow modules Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change) Hands on experience on modules like ITSM, ITOM, TPRM, Service Portal and Scoped applications Benefits : You will receive a competitive salary, a generous benefits package, training, and development, as well ...

expertise (SME) for data, configuration, and product catalogue management. Skills, Knowledge and Experience- Systems & Tools - Hands-on experience with Remedy CMDB/ServiceNow/ITSM, Qlik Sense/PowerBI and data migration projects. - Data Quality - Strong background in data validation, profiling, and data governance. - Analytics - Capable of creating visual reports ...

expertise (SME) for data, configuration, and product catalogue management. Skills, Knowledge and Experience Systems & Tools - Hands-on experience with Remedy CMDB/ServiceNow/ITSM, Qlik Sense/PowerBI and data migration projects. Data Quality - Strong background in data validation, profiling, and data governance. Analytics - Capable of creating visual reports ...

looking for experience in the following skills: Knowledge and experience working with ServiceNow in Development Experience in 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.) Ability to demonstrate advanced scripting and integration skills – JavaScript, SQL, API Web Services Experience integrating ServiceNow with ...

maintain custom code for all ServiceNow modules Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change) Hands on experience on modules like ITSM, ITOM, ITBM, Service Portal and Scoped applications Supporting the iterative configuration of the HRSD application, engage stakeholders to conduct reviews through joint design sessions Experience ...

maintain custom code for all ServiceNow modules Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change) Hands on experience on modules like ITSM, ITOM, ITBM, Service Portal and Scoped applications Supporting the iterative configuration of the HRSD application, engage stakeholders to conduct reviews through joint design sessions Experience ...

operating model understanding. Key responsibilities You will: Define ServiceNow architecture, design, and implementation approaches aligned to business strategy Architect and govern ServiceNow implementations across ITSM, ITOM, ITBM, and adjacent modules Advise clients on ServiceNow and industry best practices, including when to adopt standard capability versus tailoring to specific organisational needs ...

with clear documentation practices Desirable Experience in software or SaaS environments Awareness of cybersecurity frameworks and controls Familiarity with backup platforms, monitoring tools or ITSM practices Relevant certifications (e.g., AZ-104, MS-102, CCNA) Please apply now for immediate consideration ...