1 to 25 of 71 ITSM Jobs in the West Midlands

improvement and ensures technology delivers value to users and stakeholders. As a Graduate Service Delivery Analyst, you'll gain hands-on experience in IT service management, helping to improve business-critical applications and services. Working alongside business users, technical teams and suppliers, you'll develop skills in service delivery, stakeholder ...

including formulas, data analysis, reporting, and macros. Experience using Atlassian Jira for incident management, defect tracking, change control, and workflow management. Understanding of IT service management, operational support processes, and service delivery best practices. Familiarity with ISO-accredited processes and quality standards, with experience working within controlled and auditable environments. ...

managing operational budgets, ideally with experience of delivering cost optimisations. Good understanding of ITGC, ISO270001 and cyber essentials plus requirements. Sound knowledge of IT service management support with ITIL certification. Proven people leadership, analytical and problem-solving capability, with a track record of developing teams. Desirable Experience Experience leading Oracle ...

Provider) environment. Strong troubleshooting and incident resolution skills. Experience supporting: Windows Desktop & Server environments VMware and/or Hyper-V Microsoft Azure Experience using ITSM/ticketing systems (ServiceNow preferred). Excellent communication and customer service skills. Desirable Experience working within a 24/7 or shift-based support environment. ...

applications used by our clients, so experience in this area will be highly favourable. The Role Incident Management: Triage incidents and service requests in ITSM Identify major incidents Diagnose and elevate complex issues Resolve tickets within SLAs Perform regular maintenance tasks (patching, AV checks, security reviews) Provide proactive on-site ...

hold, or be fully eligible to obtain, UK Security Check (SC) clearance to handle sensitive defence sector data.ITIL experience with Serivice now or similar ITSM paltformPersonal Attributes: High energy, strong self-motivation, and a flexible mindset to handle diverse responsibilities in an evolving environment.Licensing: Full UK driving licence to facilitate ...

influence decisions, mentor others and build alignment across architecture, engineering, operations, security and service management. Broader technology and AI ecosystem Strong understanding of ITIL, ITSM, and Service Operations, including integration with platforms such as ServiceNow and enterprise operational processes. Experience architecting observability solutions across public cloud, hybrid cloud and modern ...

engineers and customer-facing teams in different language, calmly and under pressure. Strong analytical skills and sound judgement when information is incomplete. Experience with ITSM and observability tooling (for example ServiceNow, Grafana or similar). Desirable Strong preference for experience across both AWS and Azure. FinOps experience or certification (FinOps ...

services VLANs and VPNs Experience working with networking vendors such as Cisco, Meraki, Extreme, or Fortinet. Strong understanding of network security principles. Experience with ITSM/ticketing systems, ideally ServiceNow. Excellent communication and customer service skills. Must be eligible for SC Security Clearance. Desirable Experience within a 24/ ...

awareness and technical problem-solving. Hands-on experience providing digital and technical support to colleagues and customers, gaining practical exposure to workplace technologies, IT service management processes, digital tools and emerging AI-powered solutions. Pension contributions Employee private medical cover with virtual GP service 25 days annual leave + bank ...

recovery technologies such as Veeam, Backup Exec, Datto or similar solutions. Exposure to Google Workspace administration would be highly beneficial. Experience working with IT service management or ticketing systems. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to work independently whilst contributing effectively ...

firewalls, VPNs, routers, and switches. Strong knowledge of systems administration and database management. Experience managing IT budgets, vendors, and technology procurement. Understanding of IT service management frameworks and operational best practices. Experience developing disaster recovery and business continuity strategies. Excellent communication skills with the ability to engage stakeholders ...

Essential In-depth technical understanding of Entra, Azure, Microsoft 365, on‐premise infrastructure and general business IT systems. Experience using ConnectWise Manage or another ITSM tool, such as ServiceNow, Remedy or Autotask. A strong passion for IT and a genuine interest in exploring and sharing new technologies and methodologies that ...

Change Enablement process, including chairing CABs and authorising changes. ITIL 4 Foundation certification. Hands-on change management experience in ServiceNow or a comparable IT service management tool. Good working knowledge of IT infrastructure, including Windows Server and desktop, networking, Microsoft 365, cloud services and VoIP (Voice over Internet Protocol) telephony. ...

Transition roles. Strong SQL Server skills, including SQL scripting and SSMS. Experience developing and supporting SSRS reports. A solid understanding of ITIL and IT Service Management practices. Experience supporting enterprise applications within a complex environment. Knowledge of software release, testing and change management processes. Strong troubleshooting, analytical and stakeholder management ...

authentication and privileged access Microsoft Windows desktop and server operating systems Endpoint, email, network, web, and cloud security technologies Vulnerability management and remediation IT service management principles, including incident and change management Excellent documentation and communication skills SaaS and IaaS cloud security principles, including SSE and SASE Understanding ...

Finance application estates. Strong functional experience implementing, supporting or optimising Oracle E-Business Suite R12 and Oracle Fusion Cloud Financials. Sound knowledge of IT service management support with ITIL certification. Proven people leadership, analytical and problem-solving capability, with a track record of developing teams. Desirable Experience Experience leading ...

concepts clearly High attention to detail Experience creating and maintaining technical documentation, including user stories, system documentation and database schemas Desirable Experience with IT Service Management platforms such as ServiceNow Previous experience within a fast-paced SME environment Exposure to large-scale systems integration projects What's On Offer? Private ...

mobilisation, transition and ongoing service management of a complex managed IT service in Stafford. You will coordinate workstreams across Microsoft 365, Azure, security and ITSM while owning governance, risk, and acceptance processes. The role evolves into BAU oversight, with focus on performance and continual improvement. #J-18808-Ljbffr ...

users across the organisation. Diagnose and resolve hardware, software, network, and system issues. Log, prioritise, and manage incidents and service requests through the IT service management system. Troubleshoot issues relating to Microsoft Windows, Microsoft 365, Active Directory, and associated technologies. Set up, configure, and deploy desktops, laptops, mobile devices ...

Strong service mindset, clear communication, and ability to work under pressure. Nice to have Experience/Skills: ITIL certification (or familiarity with ITIL/ITSM practices). Exposure to Linux endpoint/server basics (helpful in mixed environments). Experience supporting Teams Telephony (basic user support). Strong habit ...

network estate, e.g. Cisco Catalyst Center, Meraki Dashboard, Catalyst SD‐WAN Manager, Cisco ISE, Infoblox, F5, NetBrain and ThousandEyes. Systems integration with ServiceNow (ITSM, ITOM, Telecom Network Inventory, CMDB and scripted REST APIs) and CSDM‐aligned CMDB data, using REST APIs, webhooks and event‐driven workflows, bots and Microsoft Teams ...

enterprise data integration, operational reporting and data governance. Experience working with service management or enterprise service delivery environments. Desirable: MOD/Defence experience, ITIL, ITSM platforms, CMDB data and Power BI. Apply Now An excellent opportunity to join a long-term defence programme, offering up to £600 per day Inside ...

role. Experience supporting Microsoft 365, Windows, laptops and end-user devices. Exposure to Intune and Entra ID (Azure AD). Experience using ticketing or ITSM systems. Strong organisational and documentation skills. Ability to manage a busy workload and prioritise effectively. Friendly, patient and customer-focused approach. Role details: Job role ...

recovery plans, very much focused on Technology services and work alongside our clients Business Continuity partners to update our BCDR. To support this work, ITSM are currently identifying which remaining services need to be on-boarded into our CMDB to support BIA’s to be carried out effectively. Alongside this ...