24 of 24 ITSM Jobs in the West Midlands

Familiar with SIEM tools (Splunk, Sentinel). Operating Systems & Automation Working knowledge of Linux (Ubuntu, CentOS). Scripting with PowerShell, Bash, Python. Familiar with ITSM platforms (ServiceNow, Freshservice). Soft Skills Strong analytical and problem-solving ability. Excellent communicator across technical/non-technical teams. Highly organised with good multitasking ...

Professional Services Support via phone, email, remote tools and in person Diagnose/Resolve incidents - hardware, software, mobile devices Log/Track through IT service Management systems Support with project tasks IT Support Analyst: Experience Build, Deploy laptops, desktops, mobile phones Microsoft 365, Team, Outlook Windows 10/11 User ...

mentor, and motivate technical staff. Excellent problem-solving, analytical, and troubleshooting abilities. Solid understanding of enterprise networking, infrastructure, and common IT technologies. Experience with ITSM or ticketing platforms (incident, request, change management). Strong communication skills, both written and customer-facing. Proactive, customer-focused mindset with strong ownership and accountability. ...

knowledge across networks, servers, operating systems, and cloud platforms (Azure/365, Hyper-V, Microsoft server technologies, Active Directory, DHCP, DNS) Familiarity with IT service management frameworks (ITIL is a plus) A practical problem-solver with clear communication skills Comfortable supporting everyone from non-technical users to IT-savvy colleagues ...

this role, you should bring: Several years of experience with core IT systems, including servers, workstations, networking, and software. A strong background in IT Service Management, especially in Change, Risk, Asset/Configuration, and Incident processes. Proven expertise in IT/Cyber Security, particularly in: System hardening Vulnerability management Patching ...

expertise (SME) for data, configuration, and product catalogue management. Skills, Knowledge and Experience Systems & Tools - Hands-on experience with Remedy CMDB/ServiceNow/ITSM, Qlik Sense/PowerBI and data migration projects. Data Quality - Strong background in data validation, profiling, and data governance. Analytics - Capable of creating visual reports ...

Relevant experience in Problem Management. Proven experience in problem management/incident management. Strong analytical and problem-solving skills. Experience with IT service management (ITSM) tools such as ServiceNow, Remedy, or Jira. Excellent communication and interpersonal skills with focus on achieving enhanced user experience. Ability to work collaboratively ...

goals. Strong knowledge in developing integrated toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards … Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow Good communication and problem-solving skills. #LI-EU What’s in it for you At Accenture ...

role. Proficiency in Active Directory and Azure administration, with hands-on experience. Understanding of networking principles and protocols. Familiarity with ticketing systems and IT service management tools. Knowledge of 3CX Voice over IP systems/technologies would be advantageous. Benefits This is a great opportunity for a 2nd Line IT ...

rapidly growing and successful IT Service Delivery function, developing the primary orchestration tool within the group and simplifying the operational application of ITSM processes. PLEASE NOTE-THIS IS A FIXED TERM CONTRACT FOR A PERIOD OF 12 MONTHS Your responsibilities will include Troubleshooting bugs, fix defects, and support users ...

loves working closely with colleagues and tackling problems in real-time. Key Responsibilities Handle 2nd & 3rd line IT infrastructure incidents and problems via an ITSM platform. Deploy and maintain infrastructure across VMware clusters, SANs, firewalls, switches, and hyper-converged systems. Drive efficiency using automation and Infrastructure-as-Code tools ...

organisation, with experience of managing vendors and third-party service providers, experience supporting hybrid enterprise services and distributed workforces and relevant qualifications in IT service management, modern work, or equivalent experience. This is working for an excellent client, office-based working in collaboration across the business. They offer progression ...

written updates and confident customer-facing interaction. Solid understanding of networking, infrastructure, and common enterprise technologies to support effective technical escalation. Experience working with ITSM/ticketing platforms (e.g., incident, request, change management workflows). Must also hold a valid UK driving license. Please apply via the link or contact ...

goals. Strong knowledge in developing integrated toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards … Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow Good communication and problem-solving skills. #LI ...

with stakeholders, vendors and IT teams to ensure system stability and continuous improvement. Experience supporting SAP integrations and third-party applications. Strong understanding of ITSM processes, including incident, problem and request management within SLAs. Proven ability to perform root cause analysis and implement preventative actions. Confident supporting system changes, enhancements ...

Identify and communicate discrepancies in asset and configuration data or required adjustments to the relevant teams for resolution. Maintain the Request Catalogue within the ITSM tool, ensuring it includes new services, updates existing ones, and removes retired services Create, populate and update the Business and Technical Service Catalogue, ensuring alignment … review the catalogues usage and value, seek feedback, and make improvements to its structure, content, and accessibility Ensure the Service Catalogue is integrated with ITSM tools and processes, supporting service requests, incident management, and change management workflows Oversee the lifecycle of assets, from maintenance to disposal. Ensure all assets ...

date CRM records (Salesforce or HubSpot) What We're Looking For 2-3+ years in B2B IT sales or related tech services (ITSM, M365, Cloud, Cyber, UC, etc.) A confident, credible communicator able to influence senior decision-makers Proven ability to close mid-to-large value deals using ...

change teams Experience with learning tools, video creation or digital learning platforms (e.g. Camtasia, Articulate, WalkMe or similar) Understanding of IT service management (ITSM) or enterprise service management concepts Experience working within government, defence or highly regulated environments (desirable) If you are interested in this role, please feel free ...

without losing accuracy, and to collaborate effectively with colleagues, partners and suppliers to deliver shared outcomes. You have experience working with IT Service Management (ITSM) tools such as ServiceNow or TopDesk (desirable), alongside an understanding of Operational Technology within a complex, safety-critical environment, ideally gained within the roads sector ...

excellent customer experience. Key Responsibilities Provide 2nd Line End User Support for hardware, software, and application issues Manage incidents and service requests via the ITSM platform (e.g., Hornbill) Build, configure, and deploy Windows 10/11 laptops and desktops Deliver Laptop Refresh programmes and device lifecycle management Administer Microsoft Intune … Microsoft 365 Hands-on experience with Microsoft Intune and device management tools Experience delivering Laptop Refresh/Device Rollout programmes Familiarity with ITSM/ITIL environments Understanding of Active Directory administration Basic network troubleshooting skills Excellent customer service and communication skills Comfortable working in client-facing environments Full UK driving ...

users Diagnose and resolve hardware, software, and network issues Support meeting-room and audio-visual technology Log, update, and manage support tickets through the ITSM system Escalate issues to senior support teams when required Create and maintain clear technical documentation Deliver a friendly, professional, and customer-focused service Essential Skills … Strong troubleshooting ability across hardware, Windows, Microsoft 365, Active Directory, and Intune Ability to support audio-visual and conferencing systems Solid understanding of IT service management processes Excellent communication and interpersonal skills Strong organisational skills with attention to detail Full UK driving licence (required due to travel to other offices ...

month contract based in Birmingham . This role sits within a ticket-based support environment , supporting end users through a structured ITSM process. It is well suited to an engineer who is confident managing their own ticket queue, delivering consistent resolutions, and providing a strong on-site user experience. There … Level 2 Deskside Support role. Proven experience working in a ticket-based support environment . Hardware troubleshooting experience (laptops, desktops, peripherals). Familiarity with ITSM/ticketing tools. Strong communication and customer service skills. Ability to commute to site within 1 hour or less . Desirable: Experience in enterprise IT ...

Your new role You must have or be able to get SC clearance Responsible for the build maintenance of both virtual and physical network infrastructure, both the day-to-day operational running and the planning ...

Hiring Senior ServiceNow Developer with Strong ITSM skills Preferred Requirements Mandatory Skills: ServiceNow - SaaS . 1 year contract 1 day onsite per week to Warwick is required ServiceNow System Administrator Certification ServiceNow Implementation Specialist Certification Experience working with ServiceNow domains Primary Responsibilities include: Work very closely with ITMS Process Architect … maintain custom code for all ServiceNow modules Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change) Hands on experience on modules like ITSM, ITOM, ITBM, Service Portal and Scoped applications Supporting the iterative configuration of the HRSD application, engage stakeholders to conduct reviews through joint design sessions Experience ...