1 to 25 of 46 ITSM Jobs in the West Midlands

Familiar with SIEM tools (Splunk, Sentinel). Operating Systems & Automation Working knowledge of Linux (Ubuntu, CentOS). Scripting with PowerShell, Bash, Python. Familiar with ITSM platforms (ServiceNow, Freshservice). Soft Skills Strong analytical and problem-solving ability. Excellent communicator across technical/non-technical teams. Highly organised with good multitasking ...

Provide leadership on cyber and information security, including vulnerability management, threat monitoring, incident response and embedding secure-by-design practices. Own and develop IT Service Management, ensuring effective incident, request, problem, change and release processes, as well as smooth transition of new services into live support. Lead the management ...

service orientation with excellent communication skills. Working knowledge of Windows 10/11, Office 365, Active Directory, and common desktop applications. Experience using IT service management tools Ability to manage multiple tasks and prioritise effectively in a fast-paced environment. Understanding of ITIL principles and service management best practices. Proactive ...

Google Admin Console and M365 Admin Centre . Deliver onboarding/offboarding and guide users on best practices. Log, manage, and resolve incidents using ITSM tools, escalating where required. Support MDM, SSO , and identity management solutions. Diagnose network and connectivity issues (LAN, Wi-Fi, VPN, printers, shared drives). Maintain ...

infrastructure engineering. Knowledge of cost optimisation and FinOps within cloud services. Experience working in or with UK central government or ALBs. Familiarity with ITSM processes and operational resilience planning. Understanding of cloud security principles and incident response. Experience supporting transition to cloud-native services and DevSecOps. Knowledge of continuous integration ...

complex organisations. Strong understanding of network monitoring , supplier management , and operational service delivery . Experience producing technical design documentation and service artefacts. Knowledge of ITSM/ISO 20000 and industry best practice. Key Skills Strong analytical and problem-solving capability. Excellent stakeholder and supplier communication skills. Ability to influence, guide ...

managing multiple customers/accounts Proficient in Microsoft Office applications Experience working with P&L and understanding commercial impacts Familiarity with ServiceNow or similar ITSM platforms Strong Negotiation and Influencing Skills Exceptional Communication Skills If you have the required skills and experience as a Service Delivery Manager and are interested ...

person, and delivering meaningful IT solutions rather than just closing tickets. Your new role Handle service requests, incidents, and problems via a Jira-based ITSM system Automate software installations, deployments, and upgrades using Chocolatey for Business Deploy new systems/services on secure infrastructure using DevOps tools like Ansible Perform ...

maintain custom code for all ServiceNow modules Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change) Hands on experience on modules like ITSM, ITOM, TPRM, Service Portal and Scoped applications Strong process management & project management skills. Mandatory Skills: ServiceNow - SaaS . ...

multiple customers or accounts concurrently Strong proficiency in Microsoft Office applications Commercial awareness, including experience reviewing P&L performance Familiarity with ServiceNow or similar ITSM platforms Skills to Succeed Excellent written and verbal communication skills, including senior stakeholder engagement Strong negotiation and influencing capability Customer-first mindset with a focus ...

Minimum 4–5 years’ hands-on experience in ServiceNow administration and development Strong knowledge of ServiceNow Core and Platform modules Hands-on experience with ITSM, ITOM, TPRM, Service Portal, and Scoped Applications Experience with workflow design, scripting, integrations, and performance tuning Strong understanding of Incident, Problem, Change, CMDB, and Service ...

Excellent stakeholder management and communication skills Experience working within governance-led, enterprise IT environments Sound budget management and commercial awareness Desirable: ITIL/IT Service Management awareness Experience within automotive, manufacturing or complex enterprise organisations ...

incidents (P1/P2), utilizing Dynatrace's PurePath technology to pinpoint code-level bottlenecks or infrastructure failures immediately. You'll integrate Dynatrace with our ITSM and CI/CD ecosystems (e.g., ServiceNow, Jira, Jenkins, Ansible) to automate incident management and self-healing workflows. Design complex synthetic transaction tests to simulate ...

teams, and collaborating with suppliers to optimise service delivery. As a Senior IT Platform Manager, you will need to have/be: Strong IT service management skills with the ability to deliver reliable, user-focused technology services. Solid understanding of IT infrastructure, including cloud, networking, and end-user computing. Experience ...

matter expertise (SME) for data, configuration, and product catalogue management. Skills, Knowledge and Experience Systems & Tools Handson experience with Remedy CMDB/ServiceNow/ITSM, Qlik Sense/PowerBI and data migration projects. Data Quality Strong background in data validation, profiling, and data governance. Analytics Capable of creating visual reports ...

matter expertise (SME) for data, configuration, and product catalogue management. Skills, Knowledge and Experience Systems & Tools Handson experience with Remedy CMDB/ServiceNow/ITSM, Qlik Sense/PowerBI and data migration projects. Data Quality Strong background in data validation, profiling, and data governance. Analytics Capable of creating visual reports ...

matter expertise (SME) for data, configuration, and product catalogue management. Skills, Knowledge and Experience Systems & Tools Handson experience with Remedy CMDB/ServiceNow/ITSM, Qlik Sense/PowerBI and data migration projects. Data Quality Strong background in data validation, profiling, and data governance. Analytics Capable of creating visual reports ...

matter expertise (SME) for data, configuration, and product catalogue management. Skills, Knowledge and Experience Systems & Tools Handson experience with Remedy CMDB/ServiceNow/ITSM, Qlik Sense/PowerBI and data migration projects. Data Quality Strong background in data validation, profiling, and data governance. Analytics Capable of creating visual reports ...

expertise (SME) for data, configuration, and product catalogue management. Skills, Knowledge and Experience- Systems & Tools - Hands-on experience with Remedy CMDB/ServiceNow/ITSM, Qlik Sense/PowerBI and data migration projects. - Data Quality - Strong background in data validation, profiling, and data governance. - Analytics - Capable of creating visual reports ...

expertise (SME) for data, configuration, and product catalogue management. Skills, Knowledge and Experience Systems & Tools - Hands-on experience with Remedy CMDB/ServiceNow/ITSM, Qlik Sense/PowerBI and data migration projects. Data Quality - Strong background in data validation, profiling, and data governance. Analytics - Capable of creating visual reports ...

Relevant experience in Problem Management. Proven experience in problem management/incident management. Strong analytical and problem-solving skills. Experience with IT service management (ITSM) tools such as ServiceNow, Remedy, or Jira. Excellent communication and interpersonal skills with focus on achieving enhanced user experience. Ability to work collaboratively ...

years’ experience in enterprise network services or governance roles Strong knowledge of LAN, WAN, SD-WAN, VPN, and cloud networking Proven ITIL/ITSM process governance experience Vendor and contract management expertise Strong understanding of cybersecurity and compliance requirements Mandatory: Project Management experience Excellent stakeholder management, communication, and analytical skills ...

maintain custom code for all ServiceNow modules, Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change), Hands on experience on modules like ITSM, ITOM, ITBM, Service Portal and Scoped applications, Supporting the iterative configuration of the HRSD application, engage stakeholders to conduct reviews through joint design sessions, Experience ...

maintain custom code for all ServiceNow modules Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change) Hands on experience on modules like ITSM, ITOM, ITBM, Service Portal and Scoped applications Supporting the iterative configuration of the HRSD application, engage stakeholders to conduct reviews through joint design sessions Experience ...

management and supplier engagement. Proven delivery of network infrastructure within large, complex organisations. Experience producing technical design documentation and service artefacts. Working knowledge of ITSM and ISO 20000 best practice. Strong communication, problem-solving and stakeholder influencing skills. Ability to operate at, or work towards, Level 2 of the Competency ...