21 of 21 Problem Management Jobs in Hampshire

maintenance activities. You engage in automation activities, perform root cause analysis (RCA), and remediation. Knowledge of production support process including incident/change/problem management, call triaging, and critical issue resolution procedures. \n ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: \n \n Infrastructure Operations and Production Support of container … technologies and orchestration platforms (Docker UCP, Kubernetes, OpenShift, etc.) \n OpenShift/Docker/Kubernetes deployment, configuration, scaling and management of containerized applications. \n Contribute to automation and selfservice patterns (templates, scripts, IaC modules) that enable rapid, standardized environment creation for experimentation and production GenAI workloads \n Openshift Enterprise ...

delivery requirements within a highly regulated environment. The candidate must hold an active SC Clearance and be a British national. Key Responsibilities: Service Delivery Management: Lead the delivery of IT services to meet both operational and strategic goals. Ensure that service levels (SLAs) and key performance indicators (KPIs … contact for stakeholders, ensuring that service delivery aligns with customer expectations. Foster strong relationships with defence sector clients and internal teams. Incident and Problem Management: Oversee the effective resolution of IT incidents and problems, ensuring minimal disruption to service. Proactively identify areas for improvement and implement preventive measures. ...

agreement of the successful candidate and the wider NDH(D) team. Key Responsibilities Service Operations Support day‐to‐day service delivery across Incident, Problem, Change, and other ITIL‐aligned Service Management processes Ensure adherence to the provisions of all MOUs and OLAs, particularly response and resolution targets Manage … accurate service documentation and knowledge bases Coordinate resolver groups across the NDH(D) team, suppliers, and wider RN/MOD Lead on Major Incident Management and service‐restoration activities Coordinate with wider ISS team (ILS, Training, application onboarding) to ensure continuous service delivery and development and a seamless customer ...

production on-premise\Azure environments across compute, storage, networking, identity (Entra ID), and PaaS services — including VM/VMSS, App Service, Azure Functions, API Management, Azure SQL, Storage, and Key Vault. Execute service requests and changes within defined scope and SLAs (e.g. Front Door/Application Gateway WAF rules … alerting with Azure Monitor, Log Analytics, Application Insights, alert rules, and action groups; write KQL for investigation and reporting. Perform root-cause analysis and problem management, addressing root causes through code and configuration improvements. Support backup, restore, and disaster-recovery testing (Azure Backup, Azure Site Recovery); manage patching ...

CMDB records, relationships and dependencies. Support OS lifecycle, patching and security roadmaps and infrastructure forecasting across managed environments. Investigate recurring directory incidents through Problem Management and propose permanent fixes. Update AD and Windows runbooks, procedures and knowledge articles with current configurations and lessons learned. Contribute to post-incident … Build and configure physical and virtual Windows AD servers to CIS or equivalent security baselines. Patch domain controllers through approved changes, coordinating with Change Management to minimise disruption. Automate provisioning, health checks, replication monitoring and bulk reporting with PowerShell. Configure DNS zones, DHCP scopes and certificate dependencies to integrate ...

VMware vSphere and Microsoft Hyper-V across DXC-managed customer environments, maintaining performance, availability and security through OS patching, hardening, capacity monitoring, VM lifecycle management and incident resolution within agreed SLAs. Required experience spans design, implementation and day-to-day support of:Windows Server OS versions 2016–2025WSUS … dependencies and lifecycle status.Contribute to patching schedules and maintenance planning; coordinate change sequencing to minimise service disruption.Raise recurring Windows Server and virtualisation incidents through Problem Management, supplying diagnostics for root-cause investigation.Implement fixes and workarounds from problem records under senior engineer guidance to prevent recurrence.Update runbooks, standard ...

across automation, resilience design and technical leadership. The Role You will be involved in: Responding to complex escalations from 3rd Line engineers Assisting in Problem Management investigation and root cause analysis Extensive work with VMware products and associated monitoring Creating opportunities to automate manual tasks to drive efficiency … reduce downtime Identifying single points of failure and designing resilience into the service Managing obsolescence across applications and operating systems Collaborative working with the Management Team Daily contact with customers and stakeholders through the IT Service Management toolset Managing high profile senior escalations and requests Key Experience Required ...

partnership with some of the most brilliant minds. The Role As a Senior Systems Specialist, you will provideexpert-level support and leadership in the management of QinetiQ’s SAP SuccessFactors platform. Operating within Enterprise Digital Services, the role is accountable for ensuring system is secure, resilient, and aligned with … technology roadmap, and ensuring alignment with business objectives Manage SuccessFactors system configuration, security, governance, and compliance, including role-based access controls, change management, audit readiness, data protection, and adherence to organisational policies and best practices Lead system support, incident resolution, and service delivery, acting as an escalation point ...

/P2 major incident investigations, technical recovery and stakeholder communications. - Monitor SLA/KPI performance, incident queues and service quality. - Drive root-cause analysis, problem management and permanent incident resolution. - Coordinate infrastructure changes, CAB reviews, maintenance windows and rollback plans. - Oversee secure infrastructure builds, patching, maintenance and configuration … team leadership within managed services or IT outsourcing. - Strong experience managing 2nd and 3rd Line infrastructure support teams. - Demonstrable P1/P2 major incident management and technical escalation experience. - Advanced troubleshooting across Wintel, virtualisation, storage, networking and database dependencies. - Strong knowledge of ITIL Incident, Problem, Change, Configuration ...

Entra ID Support identity and access in Entra ID MFA, self-service password reset and Conditional Access issues working with Information Security Endpoint management (Intune, Autopilot, Apple) Manage the Windows and Apple device lifecycle through Microsoft Intune Windows Autopilot and Apple Business Manager enrolment, configuration, compliance, apps, patching … before colleagues are affected Keep asset records accurate, and contribute to global build standards with the Intune & EUC Product Owner Continuous improvement and knowledge management Find the cause of repeat issues and fix them for good, contributing to Problem Management and improvement sprints Shift work left: write ...

Entra ID Support identity and access in Entra ID – MFA, self-service password reset and Conditional Access issues – working with Information Security Endpoint management (Intune, Autopilot, Apple) Manage the Windows and Apple device lifecycle through Microsoft Intune – Windows Autopilot and Apple Business Manager enrolment, configuration, compliance, apps, patching … before colleagues are affected Keep asset records accurate, and contribute to global build standards with the Intune & EUC Product Owner Continuous improvement and knowledge management Find the cause of repeat issues and fix them for good, contributing to Problem Management and improvement sprints Shift work left: write ...

restore or protect services. Identify and progress actions that reduce the risk of major incidents happening again. Hand over unresolved root-cause investigation to Problem Management and chair Major Incident Reviews, tracking actions to completion. Perform the Duty Manager role outside office hours, handling escalations from the Service … large IT organisation. Proven ability to lead incident response and make clear, prioritised decisions in high-impact situations. Experience using IT service management tools such as ServiceNow or Jira. Experience of on-call working, ideally including Duty Management responsibilities. Clear written and verbal communication skills, including reporting ...

Southampton - onsite 2-3 days per month Salary: up to £52,000+ on-call + excellent benefits Skills: Azure IaaS, Azure subscriptions, Azure tenant management, Azure networking, storage, virtual machines, resource groups, governance, PowerShell, Azure Automation, Microsoft Entra ID, Conditional Access, Microsoft 365 We are looking to recruit … Azure infrastructure services including virtual machines, storage accounts, networking, DNS, web apps, application gateways and load balancing Support Azure governance, access control, security, cost management and operational best practice Act as a senior technical specialist across Azure and Microsoft cloud services Design, implement and support secure, scalable Azure cloud ...

Service Manager The Role This is an opportunity for you to join us as a Service Manager, becoming part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This role includes line management responsibilities, supporting and developing … ensuring data is clear and serve as an escalation point for internal and external stakeholders. You will be analysing service metrics contributing to the problem management process, identifying trends, anomalies, and opportunities for service improvement. Additionally, managing high severity and major incident tickets, ensuring continued alignment with existing ...

mission. Are you ready for your next challenge? You will provide a crucial role in Core Services, conducting complex fault rectification of incidents, support Problem Management, Continual Service Improvement (CSI), and occasional Change Request (CR) work on IT Systems supporting key National Security outputs. 3rd Line Network Engineers … security boundaries and rulesets. Have a good understanding of WAN connectivity and routing protocols also with experience and understanding of the implementation, configuration and management of virtual and physical networking solutions. Have hands on experience in troubleshooting Layer 2/3 switching and routing. Have hands on experience ...

Thames Valley Police is recruiting an End User Device Technical Lead to steer the EUD program, lifecycle management and cost‐effective deployment. You will provide leadership for problem management, roadmap adoption and working with internal and external partners. The role requires travel across forces, reporting ...

infrastructure operations across DXC-managed environments. You will oversee L2/L3 escalations, drive P1/P2 incident response, and deliver permanent fixes through problem management. You will allocate work, forecast needs, review CAB changes, and coordinate transitions while maintaining high SLA/KPI delivery and strong stakeholder communication. ...

leadership across DXC-managed environments. You will oversee L2/L3 escalations, manage P1/P2 responses, and drive permanent fixes through CSI and problem management, while coordinating with governance and service reviews. You will lead the team in cross‐tower troubleshooting, change coordination, and secure builds, ensuring ...

Joint ICT End User Device Team are recruiting for an End User Device Technical Lead to provide leadership and technical expertise for EUD problem management, roadmap & adoption for the EUD technology, along with supporting the development of the team. The successful candidate will manage end to end device ...

performance, workloads and contractual SLAs. They oversee cross-platform L2/L3 escalations, lead P1/P2 incident response and drive permanent fixes through problem management. They represent the team in customer engagements, service reviews and governance, aligning technical delivery with service management. Key Responsibilities Allocate work by skill … technical team leadership in managed services or IT outsourcing, covering mentoring, objectives, one‐to‐ones, performance and morale. Incident & Major Incident Management. Strong incident management experience, including P1/P2 technical leadership across cross‐domain triage, telemetry, isolation, rollback and stakeholder communication. Cross‐Tower Troubleshooting. Effective L2 escalation, root ...

performance, workloads and contractual SLAs. They oversee cross-platform L2/L3 escalations, lead P1/P2 incident response and drive permanent fixes through problem management. They represent the team in customer engagements, service reviews and governance, aligning technical delivery with service management.Key ResponsibilitiesAllocate work by skill, capacity … Proven technical team leadership in managed services or IT outsourcing, covering mentoring, objectives, one-to-ones, performance and morale.Incident & Major Incident Management. Strong incident management experience, including P1/P2 technical leadership across cross-domain triage, telemetry, isolation, rollback and stakeholder communication.Cross-Tower Troubleshooting. Effective L2 escalation, root-cause ...