8 of 8 Problem Management Jobs in Hampshire

standards. Key Responsibilities Deploy, configure, and support end-user hardware: PCs, laptops, mobile devices, printers, and peripherals. Install and support operating systems and productivity software. Adhere to IT Service Management (ITSM) processes including asset, change, incident, request, problem, and project management to meet service levels. Provide on-site IT support and assist in resolving broader technical issues. … Contribute to root cause analysis and long-term problem management. Act as a key point of contact between IT and users, promoting standards, improving user satisfaction, and sharing best practices. Ensure compliance with company policies on ethics, data protection, information security, and HR, protecting both physical and information assets. Education Skills & Experience Required Associate degree or high school diploma … IT infrastructure: networks, servers, storage, phone systems Familiarity with manufacturing IT equipment (barcode scanners, RF scanners, industrial PCs, specialist printers) Understanding of cybersecurity principles Soft Skills Strong troubleshooting and problem-solving ability Ability to adapt to complex, fast-moving IT environments Knowledge of ITSM processes: Asset, Incident, Request, Problem, and Change Management Interested? Apply today to be More ❯

and optimization of IT services. Manage service escalations with ITSM partners and the Service Quality & Assurance team. Communicate service events, outages, and disruptions as part of the Major Incident Management process. Participate in 24/7 coverage for high-priority incidents or those with significant business impact. Key Accountabilities: Ensure quality, cost, performance, and efficiency of end-to-end … level targets and minimize business impact. Regularly engage with senior business stakeholders to ensure service levels are maintained. Drive a culture of continuous service improvement through the creation and management of improvement plans. Align business service requirements with service improvements and new demands. Stakeholder & People Management: Participate in Major Incident and Problem Management activities. Monitor KPIs … in line with business goals and objectives. Identify opportunities for efficiency and value through innovation, technology initiatives, and partnerships with suppliers. Key Skills & Experience: Extensive experience in IT service management, with a focus on multi-sourced environments. 5+ years of customer service experience, preferably in a senior role. Proven leadership, change management, and results delivery experience. Strong communication More ❯

technologies such as Amazon Web Services (AWS), Microsoft Windows 10, Office 365, Citrix. • ITIL v4 Foundation certification. • CompTIA A+ certification. • Understanding of IT Service fundamentals, including Incident, Request, and Problem Management. • Valid driving licence. The Benefits and Perks... Company Pension Hybrid working The Hamper - our employee discount platform Flexible Working More ❯

and systems integrators globally. Position: Infrastructure Engineer Location: Farnborough (Hampshire) Office, UK (Hybrid) Job Description: SS8 is seeking a hands-on experienced Infrastructure Engineer with expertise in installation, maintenance, problem management, testing, and documenting SS8's infrastructure supporting Intelligence products. The role primarily focuses on VMware and Windows Server infrastructure but also offers opportunities to work with Linux More ❯

Fixed Term Contract - 12-15 Months The IT Operations Manager is responsible for ensuring that users receive excellent IT services and application availability. You will oversee the management and performance of outsourced IT infrastructure and service desk functions. This role is involved in ensuring that the IT services meet business needs, are available and secure. The role will provide … controls to ensure they are consistently followed and standards are maintained The smooth running of the business through stable, well understood and defined tools and systems Event, Incident and Problem Management supporting high availability of services The IT Service Desk, performing first line technical support and desktop management Oversight of vendor services and contracts, where 3rd party … and enjoys the interaction within a team What skills and experience you'll need A working knowledge of ITIL and experience in leading these processes across an organisation Service Management and Vendor Management skills Has experience leading a Service Desk and support teams Strong experience with Microsoft Azure, Exchange Online and Microsoft 365 is required Strong understanding of More ❯

Fixed Term Contract - 12-15 Months The IT Operations Manager is responsible for ensuring that users receive excellent IT services and application availability. You will oversee the management and performance of outsourced IT infrastructure and service desk functions. This role is involved in ensuring that the IT services meet business needs, are available and secure. The role will provide … controls to ensure they are consistently followed and standards are maintained The smooth running of the business through stable, well understood and defined tools and systems Event, Incident and Problem Management supporting high availability of services The IT Service Desk, performing first line technical support and desktop management Oversight of vendor services and contracts, where 3rd party … and enjoys the interaction within a team What skills and experience you'll need A working knowledge of ITIL and experience in leading these processes across an organisation Service Management and Vendor Management skills Has experience leading a Service Desk and support teams Strong experience with Microsoft Azure, Exchange Online and Microsoft 365 is required Strong understanding of More ❯

support role. DESIRABLE Working knowledge of IT technologies such as Amazon Web Services (AWS), Microsoft Windows 10, Office 365, Citrix. Understanding of IT Service fundamentals, including Incident, Request, and Problem Management. Valid driving licence. The Benefits and Perks... Company Pension The Hamper - our employee discount platform Flexible Working A great British food company Premier Foods is one of Britain More ❯

group, including AMS/partner oversight and feedback. Define team topologies for delivery. Foster a culture of team-driven decision-making, trust, and collaboration, inclusive of peers within Product Management and Platform teams. Coach teams to improve collaboration and outcomes. Assess and propose continuous improvement strategies, including resourcing strategies (e.g., insourcing) to build team capacity and capabilities. Position will … have direct supervisory responsibility for 3-6 individuals, with an extended team located in Bangalore, India. Portfolio Management: In alignment with Product Managers, be accountable for the ERP FICO delivery portfolio, from intake and prioritization to release management and operations. This includes dependency management and capacity planning. Oversee robust release management, ensuring alignment with platform teams … processes supported by ERP applications by practicing effective IT general controls (ITGC) and adherence to GxP requirements. Serve as the point of escalation for delivery issues and roadblocks. Stakeholder Management & Communication: Maintain clear communication channels with stakeholders related to the delivery and support of FICO products. Build strong relationships with internal technical leaders, service providers, supplier managers, and business More ❯