23 of 23 Problem Management Jobs in the North West

summary We are currently seeking an IT Service Asset & Configuration Lead to join the Tech IT Service Management team. The IT Service Asset & Configuration Lead ensures that accurate configuration data is available to support key IT Service Management (ITSM) processes including Change, Incident, Problem and Release Management. … Acting as the organisational subject matter expert, they will drive adoption of Service Asset & Configuration Management (SACM) standards across internal teams and suppliers, improving service reliability, risk management and decision-making capability. Main duties of the job Design, implement and manage the ServiceNow Configuration Management Database (CMDB ...

Deloitte is at the forefront of transforming our clients’ industries through enhanced service delivery and operational excellence. Atlassian's Service Collection, encompassing Jira Service Management, Customer Service Management, and Assets, is a global leader in providing robust platforms for IT Service Management (ITSM) and Enterprise Service Management … exceptional customer experiences. Our practice works with clients across all industries to assess, design, implement, optimise and operate world-class Atlassian-based service management systems, helping them streamline service delivery end-to-end across the business, powered by Atlassian's Service Collection.Connect to your career at Deloitte Deloitte drives ...

manage and support critical enterprise AI based applications in a fast-paced production environment. The role requires hands-on expertise in monitoring, incident management, troubleshooting, release support, and ensuring high availability and stability of business-critical platforms. In this role, you'll make an impact in the following ways … with development, infrastructure, database, network, and business teams for issue resolution. Support application deployments, change requests, weekend releases, and post-release validations. Maintain incident, problem, and change records in service management tools. Drive continuous service improvement through automation, process optimization, and proactive monitoring. Participate in on-call support ...

systems, and database services. The role has direct accountability for the Database Administration (DBA) team and ensures high availability, performance, security, and effective lifecycle management of all infrastructure assets. Responsibilities will include: Infrastructure Strategy & Architecture Define and own the IT infrastructure strategy, aligned to businessobjectives, technology roadmaps, and enterprise … andonpremiseenvironments. Ensure infrastructure designs are secure, resilient, scalable, andcosteffective. Evaluate emerging technologies and vendor solutions to support innovation and operational efficiency. Infrastructure Operations & Service Management Oversee thedaytodayoperation of infrastructure services, ensuring high availability, performance, and reliability. Ensure effective monitoring, incident management, problem management, and capacity planning. ...

storage, networking and database technologies, liaising with counterparts from all those technical areas. Responsible for compliance with all required security policies. Responsible for patch management strategy across the full stack. Responsible for Upgrade management across the full stack. Assisting with incident and problem management, playing … proactive role in root cause analysis and management of remediation activities. Management of future roadmaps in line with customer business requirements. Your skills and experience Extensive experience across End User, Workplace and Collabration environments. Extensive experience of Windows Enterprise environments and associated tooling. Extensive experience in Windows Operating ...

storage, networking and database technologies, liaising with counterparts from all those technical areas. Responsible for compliance with all required security policies. Responsible for patch management strategy across the full stack. Responsible for Upgrade management across the full stack. Assisting with incident and problem management, playing … proactive role in root cause analysis and management of remediation activities. Management of future roadmaps in line with customer business requirements. Your skills and experience Extensive experience across End User, Workplace and Collabration environments. Extensive experience of Windows Enterprise environments and associated tooling. Extensive experience in Windows Operating ...

internal stakeholders, users, suppliers, and technology service providers Monitor service performance, availability, capacity, and customer satisfaction, taking action where improvements are required Lead the management of incidents, service requests, problems, and escalations to ensure timely resolution Coordinate major incident management activities and provide clear communication to stakeholders throughout … reporting, including key performance indicators, service level performance, risks, issues, and improvement actions Work with technical teams to identify root causes and deliver effective problem management and preventative measures Support change management and ensure that service impacts, risks, and readiness activities are properly assessed Manage third-party ...

services to ensure high levels of availability, user satisfaction and efficient operation of the company’s IT business applications. Provide 2nd line incident resolution, problem solving and problem management for business applications. Contribute to developing improvements to applications which are causing recurring business operational issues. Take ownership … solutions. Contribute to maintaining the security, confidentiality and integrity of information systems through compliance with relevant legislation and regulations. Operate the controls and management strategies that provide this. Operation of standard and scheduled routines and procedures to ensure the effective monitoring and management of business applications capacity, capability ...

bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. AccountabilitiesProvision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service … issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.Identification and remediation or raising, through appropriate process, of potential service impacting risks ...

bank's critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. AccountabilitiesProvision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service … providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management. Identification and remediation or raising, through appropriate process, of potential service impacting risks ...

Monitoring, observability and alerting across cloud infrastructure, platform services and supported application environments; Cloud engineering and automation, including Infrastructure as Code, deployment pipelines, configuration management and standards-led delivery; and Promoting service resiliency through proactive issue identification, operational insight, automation and continuous improvement. Improve the reliability, resilience and performance … text-decoration: none; color: ; tr th, tr td border: 1px solid ; tr th background-color: ; What you will have Business Competencies Strong analytical and problem-solving skills, with a logical approach to issue identification, diagnosis and service improvement. Technically curious, with an enthusiasm for understanding a broad ...

/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood and embedded into engineering practices. Essential skills … Senior SRE Squad Lead include: Experience leading, supporting and developing engineers, including line management or strong mentoring experience. Strong communication skills, with the ability to explain technical concepts clearly and build effective relationships with a range of stakeholders. Experience of working with cloud platforms such as AWS, Azure ...

/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood and embedded into engineering practices. Essential skills … Senior SRE Squad Lead include: Experience leading, supporting and developing engineers, including line management or strong mentoring experience. Strong communication skills, with the ability to explain technical concepts clearly and build effective relationships with a range of stakeholders. Experience of working with cloud platforms such as AWS, Azure ...

failover, major incident response and post-incident review Automation, infrastructure as code and database CI/CD, with everything in GitHub under proper change management, so routine change scales without scaling headcount Team leadership Line management of the DBA team across the UK and India: 1:1s, development … forums Agreeing modernisation priorities with stakeholders and sequencing them realistically alongside run commitments Input into GCP cost forecasting andrun-rate, and day-to-day management of vendor and cloud partner relationships Skills and Experience Essential PostgreSQL (core requirement): deep, current, hands-on expertise covering performance tuning, replication, high availability ...

sense of community across our technology teams. And as our technology landscape evolves, you'll bring teams together around a shared approach to service management, creating the standards, support and learning culture needed to improve service quality, reduce risk and deliver better outcomes across Co-op. What … business leaders to strengthen service maturity and embed consistent practices across the organisation Help teams manage change safely and effectively, while driving improvements in problem management to address issues at their root cause Champion a culture of continuous improvement, learning and collaboration, supporting teams to deliver better outcomes ...

control, and meets SLAs. Lead and support the team, helping them grow, perform well, and stay focused on the customer. Keep our incident and problem management processes running smoothly and look for ways to improve them. Use ITIL best practices (ITIL 4 preferred) to make sure everything … communicator, able to explain technical issues clearly to both technical and non-technical audiences. Customer-focused, with a drive to deliver outstanding support. Strong problem-solving skills, with the ability to identify root causes and implement effective solutions. Exceptional written and verbal communication to keep both the team ...

understanding client needs and exceeding expectations. Specification Proven experience in a customer service or support role Exceptional communication skills, both verbal and written. Strong problem-solving abilities with a proactive and inquisitive mindset. Familiarity with incident and problem management processes. Opportunities for professional development and career advancement ...

infrastructure issues. Follow established engineering standards, designs and operational processes. Work alongside senior automation engineers on defined development tasks and enhancements. Support incident and problem management activities. Contribute to automation initiatives involving CI/CD and Infrastructure as Code . Maintain code and documentation using version control tools ...

infrastructure issues. Follow established engineering standards, designs and operational processes. Work alongside senior automation engineers on defined development tasks and enhancements. Support incident and problem management activities. Contribute to automation initiatives involving CI/CD and Infrastructure as Code . Maintain code and documentation using version control tools ...

security investigations and incident response, responding to events involving malware, data loss, phishing, or network intrusion, and supporting our data protection and vulnerability management activity. You will work both independently and collaboratively, sharing knowledge openly and supporting your colleagues across all regions. You will follow security best practice, apply … cyber security, SOC, or information security analyst role. Experience working within an ISO/IEC 27001 (or equivalent) accredited environment. Familiarity with ITIL service management processes, particularly Incident, Request, Change, and Problem management. Understanding of GDPR, data protection, and information governance. Hands-on experience with a SIEM platform ...

colleagues. Share knowledge and support peers informally to ensure consistent service delivery. Assist in embedding new procedures and quality standards as directed by line management Incident, Problem & Service Quality Management Prioritise tasks in line with service expectations, escalating when service levels may be at risk. Ensure accurate … documentation of all activities, including incident details, actions completed, and any followup required. Identify recurring issues and report them to senior colleagues to support problem management. Tech Bar Support Provide basic troubleshooting and reassurance to colleages experiencing IT issues when presented to the Tech Bar Support service continuity ...

many local and global Product Owners whose products are upstream and downstream of your own, helping to design for change and address incident management too. Connect to your skills and professional experience The ideal candidate for this role, will have already gained three to five years previous experience supporting … solutions. You’ll bring Integrity to make sure to speak up when something isn’t quite right and help discover the right solution. Analysis & Problem SolvingStrong attention to detail and data accuracy.Strong troubleshooting and root-cause analysis skills.Ability to translate business requirements into solutions. Functional Product ExpertiseIn-depth understanding ...

device management. Windows infrastructure and desktop support. VMware/VDI environments. Networking and troubleshooting. Firewall and switch administration. Backup technologies. Infrastructure troubleshooting and problem management. Experience with Palo Alto, Juniper, Veeam, NinjaOne and Autopilot would be highly advantageous. You don't need to be an expert in every technology … infrastructure engineer. Desirable ITIL knowledge or certification. Familiarity with ISO 27001. Previous experience working within a regulated environment. Strong understanding of incident, problem and change management. Experience working within formal change-control processes. Experience contributing to infrastructure transformation projects. The Environment The organisation operates within a regulated environment ...