20 of 20 Problem Management Jobs in the North West

The Head of Incident & Problem is a key role within the D&T Service Management organisation, to elevate the service experience for Colleagues and Stores by optimising the Incident and Problem practices. This role is instrumental in continuously improving operational stability and is accountable for the performance and continuous improvement of the practices. As Practice Owner you … cause analysis, accelerating resolution, improving operational efficiency, communication and customer satisfaction. What You'll do Your key accountabilities will include: Develop and define the strategic roadmap for Incident and Problem Management practices, focusing on incident reduction, incident prevention, reduced repeat incidents, increased availability, efficiency and accelerated resolution. Lead a team of Incident and Problem Performance Managers to … continuously improve and optimise the effectiveness of the Incident and Problem Practices. Lead a Major Incident Management Lead to ensure that the 24/7 Major Incident Management Team is highly effective. Manage Incident and Problem performance, proactively addressing risks and issues with stakeholders such as the Service Desk Provider and engineering teams. Foster a culture More ❯

project requirements. Preferably candidate who has worked in production support function. Requirements Bachelor of Engineering preferred. Good knowledge of ServiceNow tool and able to create dashboards/reports for management overview. Should have hands-on experience in creating reports in Microsoft excel. Capable of understanding the ITIL terminology and various Service Management and Software Development Lifecycle terminologies. Knowledge … of Hadoop and ITIL – Alerting and Monitoring, Change management, Problem management and Incident management. Knowledge of service protection and change exception handling. Knowledge and understanding of Banking domain and IT Infrastructure is preferred. Proven experience of working with/in RTB/Production support teams. Hands-on experience and sound understanding of HSBC and ITIL, processes and … those OKR’s. Candidate should be aware on on-going/planned Patching and vulnerability activities and capable to coordinate with respective teams for closures. Good understanding around change management and controls. Good understanding of problem management and driving those to closure along with driving Post incident review meetings. More ❯

Service Desk Manager - ITIL - Liverpool Service Desk Manager with proficient experience in leading a team of IT service desk analysts, ITIL/another service management framework and improving the Service Desk function is required by a leading firm in central Liverpool. They are looking for a proven Service Desk Manager who has experience in pushing through change, by identifying … from home. Essential Skills Required: Experience in managing a Service desk/IT helpdesk team Working with external customers within service delivery/service desk Proven experience in change management in a Service Desk/Service Delivery, and a track record of improving the Service Desk function ITIL experience or another service management framework is a must A … good understanding of incident, problem, change, and release management processes. The ability to drive the best Service and have a passion for IT technology The ability to identify process improvement and areas that are inefficient or need upgrading Excellent communication, people and stakeholder management skills, somebody who can drive through change and improvements across a Service Desk More ❯

procedures. In addition to the preventative maintenance tasks, support will be available to support queries and investigate system issues across the environments as well as responsible for supporting incident management and problem resolutions. You’ll also provide subject matter expertise to the change function, supporting projects from shaping through to closure. They will also assist the DBA Lead … and associated environments including live, DR and test environments. Ensure environments are appropriately patched and secure. Provide support and ensuring that agreed support SLAs are met. Support the incident management process, problem management and implementation of changes. Support the management of risks and issues. Provide SME knowledge to the business. Engage with third party support contacts … when required to support problem resolution. Undertake regular housekeeping of the environments to ensure they perform to their optimal levels. Carry out refreshes of the test databases in accordance with testing/project requirements. Undertake system and database administration duties as required, including out of hours tasks where required. Carry out regular disaster recovery activities with other Technology teams. More ❯

responsible for the delivery and maintenance of corporate and clinical applications to support safe and effective patient care whilst delivering the digital strategy. We are looking for highly motivated problem solver who thrives under pressure and has a passion for customer service. You will provide second line support of clinical applications including, incident management, request fulfilment, problem management, monitoring, change & release management and decommissioning. The role is full time, permanent at 37.5 hours per week. The role offers hybrid working, following a trial period of 3 months. Candidates must be able to attend the office 50% of the time.The ability to participate in an on-call service is essential . Applicants must be within … and resolve issues and requests. Assist in the testing of new functionality and updates. Document support activities Maintain documentation including standard operating procedures. Participate in application upgrades and change management processes. About us At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of More ❯

IT support service for colleagues based at our London office, and manage system improvement activities and upgrades related to the share-dealing solution. What does the job involve? Line Management, including mentoring and coaching of the support team members Attendance and input into Change Meetings. Taking ownership of changes raised within the team. Ensuring consistent achievement of Incident and … Service Request SLAs Oversight and delivery of Service Improvement initiatives Serving as an escalation point for operational colleagues within the Manchester office Involvement in management of application and hosting suppliers Owning Problem Management and root cause analysis within the application support team. Management of Major Incidents and the associated actions, within your area. Management of … business and supplier requirements Ownership and delivery of small IT improvement and upgrade projects Establishing and maintaining strong relationships with internal stakeholders. Competence, Knowledge and Skills Competence Excellent personal management and organisation skills Excellent communication skills, both verbal and written An analytical mind-set and technical ability Ambitious and driven to exceed expectations Self-starting and able to work More ❯

Provide first-line technical support via phone, email, or through a ticketing system Troubleshoot and resolve hardware, software, and network-related issues Follow the defined processes for incident and problem management, including proper documentation Escalate unresolved issues to higher-tier engineers in accordance with SLA timeframes Ticket Management Accurately log all issues, requests, and tasks using the … service desk ticketing system Track, prioritise, and manage tickets to ensure prompt resolution within SLA guidelines Effectively keep clients informed of ticket progress and resolution status Incident & Request Management Triage all incidents, and perform an initial diagnosis. Where incident is simple, progress the incident through to resolution or until escalation time is reached Take ownership of Service Requests ensuring … hardware and software Support users with email, Office 365, Active Directory, VPN, and other applications Provide basic network troubleshooting (e.g. Wi-Fi, connectivity issues, printer configuration). User Account Management; create, modify, and disable user accounts in Active Directory, Office 365, and other systems Reset passwords and troubleshoot login/authentication issues Monitoring & Incident Reporting Monitor client systems and More ❯

Provide first-line technical support via phone, email, or through a ticketing system Troubleshoot and resolve hardware, software, and network-related issues Follow the defined processes for incident and problem management, including proper documentation Escalate unresolved issues to higher-tier engineers in accordance with SLA timeframes Ticket Management Accurately log all issues, requests, and tasks using the … service desk ticketing system Track, prioritise, and manage tickets to ensure prompt resolution within SLA guidelines Effectively keep clients informed of ticket progress and resolution status Incident & Request Management Triage all incidents, and perform an initial diagnosis. Where incident is simple, progress the incident through to resolution or until escalation time is reached Take ownership of Service Requests ensuring … hardware and software Support users with email, Office 365, Active Directory, VPN, and other applications Provide basic network troubleshooting (e.g. Wi-Fi, connectivity issues, printer configuration). User Account Management; create, modify, and disable user accounts in Active Directory, Office 365, and other systems Reset passwords and troubleshoot login/authentication issues Monitoring & Incident Reporting Monitor client systems and More ❯

The Major Incident Manager will lead Critical and Major Incidents from detection through to resolution and post incident review, in addition this role will coordinate Problem Investigations and track the delivery of Problem resolution plans to reduce the likelihood of repeat Incidents. This role will provide a rapid and highly effective response when Critical or Major Incidents occur … quickly as possible., Summary The Major Incident Manager will lead Critical and Major Incidents from detection through to resolution and post incident review, in addition this role will coordinate Problem Investigations and track the delivery of Problem resolution plans to reduce the likelihood of repeat Incidents. This role will provide a rapid and highly effective response when Critical … environments, with a strong understanding of ITIL-based Incident Management. Proven ability to coordinate cross-functional technical teams and third-party suppliers during high-pressure situations. Strong knowledge of Problem Management, including root cause analysis and developing effective resolution plans. Solid technical knowledge of IT infrastructure, application support, and network operations, with a clear understanding of how these More ❯

solutions. Ensure systems and services are reliable, secure, and aligned with business objectives. Manage and maintain a hybrid datacentre and multicloud (Azure/AWS) environment. Oversee incident, change, and problem management following ITIL best practices. Drive continuous improvement initiatives to enhance performance and efficiency. Partner with suppliers and vendors to ensure best-in-class service delivery. Support business … continuity and disaster recovery planning and execution. Monitor and manage system security, vulnerabilities, and compliance. 🏡 Skills & Experience Required Strong team leadership and management skills. Extensive knowledge of public cloud solutions (Azure/AWS). Broad understanding of SaaS services such as Office 365. ITIL experience or qualifications. Proven experience managing medium to large-scale IT projects. Excellent communication, analytical … decision-making skills. Strong Microsoft stack knowledge: Exchange, Active Directory, IIS, Networking, Windows Server 2019+, PowerShell. AWS Associate (or higher) or Azure equivalent certification advantageous. Practical experience with vulnerability management and IT governance. Beyond technical expertise, we’re looking for someone curious, proactive, and eager to grow. At Awaze, learning never stops, whether it’s mastering new software, attending More ❯

solutions. Ensure systems and services are reliable, secure, and aligned with business objectives. Manage and maintain a hybrid datacentre and multicloud (Azure/AWS) environment. Oversee incident, change, and problem management following ITIL best practices. Drive continuous improvement initiatives to enhance performance and efficiency. Partner with suppliers and vendors to ensure best-in-class service delivery. Support business … continuity and disaster recovery planning and execution. Monitor and manage system security, vulnerabilities, and compliance. 🏡 Skills & Experience Required Strong team leadership and management skills. Extensive knowledge of public cloud solutions (Azure/AWS). Broad understanding of SaaS services such as Office 365. ITIL experience or qualifications. Proven experience managing medium to large-scale IT projects. Excellent communication, analytical … decision-making skills. Strong Microsoft stack knowledge: Exchange, Active Directory, IIS, Networking, Windows Server 2019+, PowerShell. AWS Associate (or higher) or Azure equivalent certification advantageous. Practical experience with vulnerability management and IT governance. Beyond technical expertise, we’re looking for someone curious, proactive, and eager to grow. At Awaze, learning never stops, whether it’s mastering new software, attending More ❯

solutions. Ensure systems and services are reliable, secure, and aligned with business objectives. Manage and maintain a hybrid datacentre and multicloud (Azure/AWS) environment. Oversee incident, change, and problem management following ITIL best practices. Drive continuous improvement initiatives to enhance performance and efficiency. Partner with suppliers and vendors to ensure best-in-class service delivery. Support business … continuity and disaster recovery planning and execution. Monitor and manage system security, vulnerabilities, and compliance. 🏡 Skills & Experience Required Strong team leadership and management skills. Extensive knowledge of public cloud solutions (Azure/AWS). Broad understanding of SaaS services such as Office 365. ITIL experience or qualifications. Proven experience managing medium to large-scale IT projects. Excellent communication, analytical … decision-making skills. Strong Microsoft stack knowledge: Exchange, Active Directory, IIS, Networking, Windows Server 2019+, PowerShell. AWS Associate (or higher) or Azure equivalent certification advantageous. Practical experience with vulnerability management and IT governance. Beyond technical expertise, we’re looking for someone curious, proactive, and eager to grow. At Awaze, learning never stops, whether it’s mastering new software, attending More ❯

Engineer Manchester Area | 2-3x a week Role Description Join a global Cyber Security team as a Cryptography Specialist , ensuring the integrity and availability of cryptographic and key management services across global systems. In this role you will help to develop the function further as one of the key technical components of this dedicated team. Standard UK hours … AM – 5 PM) with one week on-call every four weeks. What You’ll Do Manage, configure, and support Hardware Security Modules (HSMs) and key management infrastructure. Oversee key generation, distribution, and governance across multiple platforms. Maintain risk controls, compliance records, and security documentation to audit standards. Support incident, change, and problem management, driving service improvements. Essential … Experience Proven expertise in cryptography, HSMs, and key/certificate management. ITIL Foundation certification and experience in operational security environments. Strong stakeholder management and communication skills. Bachelor’s degree in Computer Science or related discipline. Desirable: Security or project management certifications (e.g. CISSP, CISM, PMP). Familiarity with Unix/Windows, data protection, and compliance frameworks. Apply or More ❯

Engineer Manchester Area | 2-3x a week Role Description Join a global Cyber Security team as a Cryptography Specialist , ensuring the integrity and availability of cryptographic and key management services across global systems. In this role you will help to develop the function further as one of the key technical components of this dedicated team. Standard UK hours … AM – 5 PM) with one week on-call every four weeks. What You’ll Do Manage, configure, and support Hardware Security Modules (HSMs) and key management infrastructure. Oversee key generation, distribution, and governance across multiple platforms. Maintain risk controls, compliance records, and security documentation to audit standards. Support incident, change, and problem management, driving service improvements. Essential … Experience Proven expertise in cryptography, HSMs, and key/certificate management. ITIL Foundation certification and experience in operational security environments. Strong stakeholder management and communication skills. Bachelor’s degree in Computer Science or related discipline. Desirable: Security or project management certifications (e.g. CISSP, CISM, PMP). Familiarity with Unix/Windows, data protection, and compliance frameworks. Apply or More ❯

Engineer Manchester Area | 2-3x a week Role Description Join a global Cyber Security team as a Cryptography Specialist , ensuring the integrity and availability of cryptographic and key management services across global systems. In this role you will help to develop the function further as one of the key technical components of this dedicated team. Standard UK hours … AM – 5 PM) with one week on-call every four weeks. What You’ll Do Manage, configure, and support Hardware Security Modules (HSMs) and key management infrastructure. Oversee key generation, distribution, and governance across multiple platforms. Maintain risk controls, compliance records, and security documentation to audit standards. Support incident, change, and problem management, driving service improvements. Essential … Experience Proven expertise in cryptography, HSMs, and key/certificate management. ITIL Foundation certification and experience in operational security environments. Strong stakeholder management and communication skills. Bachelor’s degree in Computer Science or related discipline. Desirable: Security or project management certifications (e.g. CISSP, CISM, PMP). Familiarity with Unix/Windows, data protection, and compliance frameworks. Apply or More ❯

per annum Hybrid - Liverpool/Glasgow Key Skills Autonomy and Teamwork: Proven ability to work independently and collaboratively within a team, contributing to critical initiatives. Relationship Management: Strong interpersonal skills and experience in managing relationships with team members and management. Delivery and Support Balance: Skilled in balancing delivery with support requirements. ITIL Framework: Experience working within the ITIL framework … including incident, request, change, and problem management processes. SFTP and REST APIs: Proficiency in using SFTP and REST APIs. Cloud Platforms: Experience working with cloud platforms such as AWS or Azure. Shell Scripting: Familiarity with Shell Scripting languages like PowerShell or Bash. Business Intelligence Tools: Proficiency in using Business Intelligence tools like PowerBI and Business Objects. Database Technologies More ❯

trails, supporting vendor technicians..) • The person must come from IT Departments from Pharma or/and Biotech industries and should have ITIL knowledge (Incident/Change/Knowledge/Problem Management). • Activity must be performed on client’s site, no remote working • Working on regulated environment (GxP based) Skills: • Applying OS image on Laptop/Computer More ❯

trails, supporting vendor technicians..) • The person must come from IT Departments from Pharma or/and Biotech industries and should have ITIL knowledge (Incident/Change/Knowledge/Problem Management). • Activity must be performed on client’s site, no remote working • Working on regulated environment (GxP based) Skills: • Applying OS image on Laptop/Computer More ❯

trails, supporting vendor technicians..) • The person must come from IT Departments from Pharma or/and Biotech industries and should have ITIL knowledge (Incident/Change/Knowledge/Problem Management). • Activity must be performed on client’s site, no remote working • Working on regulated environment (GxP based) Skills: • Applying OS image on Laptop/Computer More ❯

trails, supporting vendor technicians..) • The person must come from IT Departments from Pharma or/and Biotech industries and should have ITIL knowledge (Incident/Change/Knowledge/Problem Management). • Activity must be performed on client’s site, no remote working • Working on regulated environment (GxP based) Skills: • Applying OS image on Laptop/Computer More ❯