9 of 9 Problem Management Jobs in the North West

The Head of Incident & Problem is a key role within the D&T Service Management organisation, to elevate the service experience for Colleagues and Stores by optimising the Incident and Problem practices. This role is instrumental in continuously improving operational stability and is accountable for the performance and continuous improvement of the practices. As Practice Owner you … cause analysis, accelerating resolution, improving operational efficiency, communication and customer satisfaction. What You'll do Your key accountabilities will include: Develop and define the strategic roadmap for Incident and Problem Management practices, focusing on incident reduction, incident prevention, reduced repeat incidents, increased availability, efficiency and accelerated resolution. Lead a team of Incident and Problem Performance Managers to … continuously improve and optimise the effectiveness of the Incident and Problem Practices. Lead a Major Incident Management Lead to ensure that the 24/7 Major Incident Management Team is highly effective. Manage Incident and Problem performance, proactively addressing risks and issues with stakeholders such as the Service Desk Provider and engineering teams. Foster a culture More ❯

project requirements. Preferably candidate who has worked in production support function. Requirements Bachelor of Engineering preferred. Good knowledge of ServiceNow tool and able to create dashboards/reports for management overview. Should have hands-on experience in creating reports in Microsoft excel. Capable of understanding the ITIL terminology and various Service Management and Software Development Lifecycle terminologies. Knowledge … of Hadoop and ITIL – Alerting and Monitoring, Change management, Problem management and Incident management. Knowledge of service protection and change exception handling. Knowledge and understanding of Banking domain and IT Infrastructure is preferred. Proven experience of working with/in RTB/Production support teams. Hands-on experience and sound understanding of HSBC and ITIL, processes and … those OKR’s. Candidate should be aware on on-going/planned Patching and vulnerability activities and capable to coordinate with respective teams for closures. Good understanding around change management and controls. Good understanding of problem management and driving those to closure along with driving Post incident review meetings. More ❯

Provide first-line technical support via phone, email, or through a ticketing system Troubleshoot and resolve hardware, software, and network-related issues Follow the defined processes for incident and problem management, including proper documentation Escalate unresolved issues to higher-tier engineers in accordance with SLA timeframes Ticket Management Accurately log all issues, requests, and tasks using the … service desk ticketing system Track, prioritise, and manage tickets to ensure prompt resolution within SLA guidelines Effectively keep clients informed of ticket progress and resolution status Incident & Request Management Triage all incidents, and perform an initial diagnosis. Where incident is simple, progress the incident through to resolution or until escalation time is reached Take ownership of Service Requests ensuring … hardware and software Support users with email, Office 365, Active Directory, VPN, and other applications Provide basic network troubleshooting (e.g. Wi-Fi, connectivity issues, printer configuration). User Account Management; create, modify, and disable user accounts in Active Directory, Office 365, and other systems Reset passwords and troubleshoot login/authentication issues Monitoring & Incident Reporting Monitor client systems and More ❯

with a focus on resiliency, this role has an opportunity to provide strategic guidance on improvements. At the forefront of providing production support services including, incident logging, incident resolution, problem management, change management practices, and SRE support, we are inviting you to join our success story. As our Site Reliability Engineering Manager you will:- Lead, coach, and More ❯

with a focus on resiliency, this role has an opportunity to provide strategic guidance on improvements. At the forefront of providing production support services including, incident logging, incident resolution, problem management, change management practices, and SRE support, we are inviting you to join our success story. As our Site Reliability Engineering Manager you will:- Lead, coach, and More ❯

solutions. Ensure systems and services are reliable, secure, and aligned with business objectives. Manage and maintain a hybrid datacentre and multicloud (AWS/AZURE) environment. Oversee incident, change, and problem management following ITIL best practices. Drive continuous improvement initiatives to enhance performance and efficiency. Partner with suppliers and vendors to ensure best-in-class service delivery. Support business … continuity and disaster recovery planning and execution. Monitor and manage system security, vulnerabilities, and compliance. 🏡 Skills & Experience Required Strong team leadership and management skills. Extensive hands on knowledge with public cloud solutions - AWS (Essential), AZURE (Nice to have) Broad understanding of SaaS services such as Office 365. ITIL experience or qualifications. Proven experience managing medium to large-scale IT … decision-making skills. Strong Microsoft stack knowledge: Exchange, Active Directory, IIS, Networking, Windows Server 2019+, PowerShell. AWS Associate (or higher) or Azure equivalent certification advantageous. Practical experience with vulnerability management and IT governance. Beyond technical expertise, we’re looking for someone curious, proactive, and eager to grow. At Awaze, learning never stops, whether it’s mastering new software, attending More ❯

and tasks are appropriately and fairly distributed throughout the team, with emphasis on making sure that staff are adequately skilled to respond and to monitor progression. Ensuring effective Incident Management is in place by monitoring against quality standards and checks. Identifying, escalating, and communicating in a timely manner high priority incidents, service requests, trends, and service issues, notifying the … when dealing with demanding situations, taking ownership if required. Observe and influence the development of customer care skills within the team, leading by example and training as required. Line management of the team including day to day performance, conduct, and absence. Maintain a good personal awareness of industry standards and future developments. Promote good and efficient working practices in … organisational, NHS and legislative requirements and guidelines including IT Infrastructure Library (ITIL), General Data Protection Regulation (2016), Information Standards, Information Security, and compliance with NHS Information Governance. Ensure change management is applied within the Tier 2 team and follows implemented policies and procedures. Ensure all documentation relating to own area is complete and fit for purpose and all releases More ❯

Engineer Manchester Area | 2-3x a week Role Description Join a global Cyber Security team as a Cryptography Specialist , ensuring the integrity and availability of cryptographic and key management services across global systems. In this role you will help to develop the function further as one of the key technical components of this dedicated team. Standard UK hours … AM – 5 PM) with one week on-call every four weeks. What You’ll Do Manage, configure, and support Hardware Security Modules (HSMs) and key management infrastructure. Oversee key generation, distribution, and governance across multiple platforms. Maintain risk controls, compliance records, and security documentation to audit standards. Support incident, change, and problem management, driving service improvements. Essential … Experience Proven expertise in cryptography, HSMs, and key/certificate management. ITIL Foundation certification and experience in operational security environments. Strong stakeholder management and communication skills. Bachelor’s degree in Computer Science or related discipline. Desirable: Security or project management certifications (e.g. CISSP, CISM, PMP). Familiarity with Unix/Windows, data protection, and compliance frameworks. Apply or More ❯

trails, supporting vendor technicians..) • The person must come from IT Departments from Pharma or/and Biotech industries and should have ITIL knowledge (Incident/Change/Knowledge/Problem Management). • Activity must be performed on client’s site, no remote working • Working on regulated environment (GxP based) Skills: • Applying OS image on Laptop/Computer More ❯