20 of 20 Problem Management Jobs in the North West

University of Salfords Digital Services department is seeking an experienced IT Problem and Service Insights Manager to own end-to-end problem management, incident trend analysis and service improvement initiatives. The successful candidate will combine strong ITIL/ITSM expertise with analytical skills to identify root causes … proactive, data-driven professional who thrives in a collaborative academic environment. Key Responsibilities Responsible for developing, documenting and embedding fit-for-purpose Problem Management, Service Insight and Continual Service Improvement processes aligned to ITIL best practice. Responsible for the management of regular service reviews with key senior ...

escalation processes. Establish a repeatable factory onboarding and deployment lifecycle, covering demand intake, site readiness, design assurance, build, transition and service acceptance. Define service management processes for capacity planning, patching, lifecycle management, resilience, backup, incident and problem management, and operational support. Work with architecture and engineering … edge services within complex organisations. Strong expertise in service design, target operating models, governance frameworks, service ownership and operational readiness. Experience implementing IT service management disciplines, including service transition, incident and problem management, lifecycle management and service acceptance. Broad understanding of modern infrastructure technologies, including virtualisation ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. National Highways have an excellent opportunity for a Senior Service Delivery Manager (HADECs … technology services (Speed Enforcement - HADECs) and directing resources to intervene and to achieve continuous service improvement. Taking a lead in the fault, event and problem management of the service. Working with Service design and procurement teams to ensure lessons learnt from operational experience are fed back ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. National Highways have an excellent opportunity for a Senior Service Delivery Manager (HADECs … technology services (Speed Enforcement - HADECs) and directing resources to intervene and to achieve continuous service improvement. Taking a lead in the fault, event and problem management of the service. Working with Service design and procurement teams to ensure lessons learnt from operational experience are fed back ...

supplier relationships, commercial agreements and application improvement projects. This is a hands-on role suited to someone with a strong background in IS applications management, SAP, IT governance and outsourced service management. Key Responsibilities As the IS Applications Manager, you will oversee the full lifecycle of business applications, including … release management. You should have experience managing external suppliers, outsourced support contracts and commercial relationships, as well as knowledge of IT General Controls, incident management, problem management and project delivery. An understanding of Microsoft 365, Azure, PowerApps, Power BI, cloud-based applications and software licensing would ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As the Senior Service Delivery Manager for MIDAS (Motorway Incident Detection and Automatic Signalling … will lead the delivery and optimisation of this nationally significant service, ensuring performance, availability and customer outcomes remain at the forefront of service management activities. Working across organisational boundaries, you will collaborate with operational teams, asset managers, engineering specialists, suppliers, maintainers and service providers to maximise the value ...

business stakeholders Prioritise incidents based on business impact and agreed service levels Monitor incident queues and ensure timely updates and resolution progress Support problem management activities and contribute to preventative improvements Analyse recurring issues and recommend corrective actions or process improvements Document investigations, fixes, and known error workarounds … Support system testing, releases, patches, and change activities where required Maintain clear communication with stakeholders throughout the incident management process Assist with user support, training guidance, and knowledge-base documentation Required Skills & Experience Experience supporting Siemens Teamcenter applications Strong incident management and troubleshooting skills Understanding of PLM processes ...

Design services with a reliability mindset, using SLIs, SLOs, and observability practices. Implement and maintain Infrastructure as Code using Terraform across environments. Support incident management, problem management, and continuous improvement of production platforms. Contribute to observability solutions including logging, metrics, dashboards, and alerting. Support DevSecOps practices across … SLOs, error budgets, resilience, and reliability. Experience with observability and monitoring tools such as Dynatrace or similar. Experience supporting production platforms including incident and problem management. Exposure to AIOps practices and automation for proactive issue detection and resolution. Ability to work in client-facing environments and travel as required. ...

appropriate coverage, prioritisation and responsiveness to business needs. Monitor service performance, availability, capacity, and customer satisfaction, taking action where improvements are required Lead the management of incidents, service requests, problems, and escalations to ensure timely resolution Coordinate major incident management activities and provide clear communication to stakeholders throughout … reporting, including key performance indicators, service level performance, risks, issues, and improvement actions Work with technical teams to identify root causes and deliver effective problem management and preventative measures Support change management and ensure that service impacts, risks, and readiness activities are properly assessed Manage third-party ...

Service Manager Role Purpose The SAP Service Manager is responsible for the effective end-to-end management and delivery of SAP application and integration services across a complex SAP landscape including SAP ECC, SAP APO, SAP BW and SAP PI. The role provides the key service management interface … ensure that SAP services are stable, supported effectively and continuously improved in line with agreed service levels and business requirements. ________________________________________ Key Responsibilities SAP Service Management Take overall responsibility for the day-to-day service management of the SAP landscape. Act as the primary service management point ...

fast growing business where you can make a genuine difference? The IT Service Manager will take ownership of the day-to-day delivery and management of IT services across the business, ensuring a reliable, secure and responsive technology environment that supports the needs of the business. Working with … small internal IT team and external technology partners, the role will establish and embed effective IT Service Management (ITSM) practices, improve operational performance and strengthen the relationship between Technology and the wider business. The successful candidate will combine strong technical knowledge with effective people management, operational discipline ...

Oracle engineers, including recruitment, objective setting, one-to-ones and performance reviews. Own delivery planning with product owners: backlog prioritisation, estimation, sprint planning, release management, and progress reporting. Set and uphold engineering standards for SQL, PL/SQL and APEX development, including code review, source control, CI/… automated testing. Provide technical direction on Oracle APEX application architecture, security, performance and environment management (development, test and production). Oversee the design, operation and monitoring of data pipelines, ensuring they are reliable, performant and meet agreed service levels. Define and embed a data quality framework covering validation rules ...

provide first-time-fix call resolution. The IT Service Desk acts as a centralised first line support team and is primarily responsible for incident management and for the processing of service requests and standard changes within agreed service levels for all staff within Morecambe Bay Hospitals NHS Foundation Trust … well as those working remotely from satellite sites. Training new starters Supporting current staff Supporting Service Delivery management with problem management Updating article list and knowledge bases Providing first time fix process documents for Service Desk Main duties of the job The Informatics team are responsible ...

Metropolitan University)About the DepartmentWithin IT & Digital, Infrastructure & Operations supports the core technology services that underpin the University's digital environment. Identity and Access Management is central to that foundation: it helps ensure the right people can access the right services, at the right time, while protecting University systems … About the TeamYou'll report to the Hybrid Cloud Infrastructure Technical Lead and work closely with infrastructure engineers, colleagues across IT & Digital, the Service Management Office, and application business and technical owners. Success depends on sharing expertise, building trusted relationships and bringing people together to solve complex identity challenges. ...

will oversee the maintenance, expansion, and high-tier support of customer environments to ensure a seamless end-user experience. This position requires a proactive problem-solver who takes ownership of complex technical challenges, delivers robust solutions, and places customer satisfaction at the forefront. The position is primarily onsite … Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler ADC. Provide advanced 3rd-line technical support for complex incidents, escalations, and problem management lifecycles. Lead troubleshooting and root-cause analysis efforts for critical issues across all Citrix platforms. Configure, optimize, and maintain Citrix policies, profile management ...

SharePoint, Office 365 and Jira. Automation through use of PowerShell, coding and APIs, Knowledge and interest in automation software i.e., Jenkins, AdTempus etc. Excellent problem-solving and analytical skills, evident via work experience or technical qualifications. An active knowledge of information technology, and a passion for keeping … troubleshooting desktop and system problems, diagnosing, and resolving hardware/software issues. Proficiency in Windows Server and Windows 10/11. Incident and problem management experience, provide effective solutions and workarounds to incidents and problems. Capability to prioritise and manage multiple open cases and small projects simultaneously. Solid ...

PRODUCT MANAGER INSIDE IR35 CONTRACT SOUTH YORKSHIRE BASED HYBRID 3 DAYS A WEEK ONSITE Own and drive the product management of messaging, integration and observability platforms, including IBM MQ, App Connect Enterprise (ACE), IBM Transformation Extender (ITX) and Instana , ensuring these services are secure, resilient, compliant, cost-effective … monitoring tools, particularly Instana , highly desirable. Skills & experience Critical Critical experience in IBM MQ is essential. Strong experience in product/service management for enterprise platforms (middleware, integration, messaging, monitoring/observability), ideally in a regulated environment. Deep knowledge of IBM MQ and solid working knowledge ...

University of Salford's Digital Services department is seeking an experienced IT Problem and Service Insights Manager to own end-to-end problem management, incident trend analysis and service improvement initiatives. The successful candidate will combine strong ITIL/ITSM expertise with analytical skills to identify root ...

raise standards, and keep complex platforms healthy as the business expands. This role covers the full engineering picture for the workstream, including user account management, PKI, payments, and compliance. If you enjoy building high-performing engineering organisations in a regulated, high-volume environment, this could be your next move. … teams to keep production systems healthy, spotting and resolving problems before they impact customers. Secure the Platform: Oversee identity and user account life cycle management, PKI, and payment-related engineering, ensuring they are robust, auditable, and aligned to PCI-DSS and ISO 27001. What you'll bring Proven experience ...

make sure they meet agreed standards. Own CI/CD and source control standards for data engineering assets. Lead on change, incident and problem management for the data platforms. Deliver key projects, including improvements to the core data warehouse and integrating a new application into the business. Help ...