19 of 19 Problem Management Jobs in the North West

University of Salfords Digital Services department is seeking an experienced IT Problem and Service Insights Manager to own end-to-end problem management, incident trend analysis and service improvement initiatives. The successful candidate will combine strong ITIL/ITSM expertise with analytical skills to identify root causes … proactive, data-driven professional who thrives in a collaborative academic environment. Key Responsibilities Responsible for developing, documenting and embedding fit-for-purpose Problem Management, Service Insight and Continual Service Improvement processes aligned to ITIL best practice. Responsible for the management of regular service reviews with key senior ...

# Major Incident Manager LeadManchesterApply for this job* Permanent* Experienced Professionals* Cloud Infrastructure Management* ID 493235-en\\_GB## **About the job you’re considering**An exciting opportunity to join Capgemini as a Major Incident Manager Lead, supporting a diverse portfolio of high-profile clients.In this role, you will lead … oversee the end-to-end major incident management process, ensuring swift resolution and minimal business impact. You will be a confident decision-maker and analytical problem solver, thriving in high-pressure environments. As the primary point of contact during major incidents, you will coordinate cross-functional teams, drive ...

# Consultant - Service Management TransformationManchester, Glasgow, LondonApply for this job* Permanent* Experienced Professionals* Strategy & Transformation* ID 527741-en\\_GB## **Capgemini Invent**At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge … technology created with purpose.## **Your Role**This is a high-impact role within the Cloud Advisory capability unit, contributing to our leadership in Service Management, AI-enabled Operations and Cloud Transformation across clients in a variety of industry sectors.As a Consultant in Service Management Transformation, you will support ...

senior operational representative, providing leadership, coordination and decision-making across major incidents, service-impacting events and operational activities. This role combines operational leadership, stakeholder management and service management expertise. You will work closely with customer stakeholders, suppliers and Computacenter technical teams to ensure appropriate prioritisation, effective incident resolution … services. The successful candidate will bring strong operational leadership experience within a complex IT environment, combined with a broad understanding of enterprise infrastructure, service management and operational governance. What you'll do Acting as Computacenter's primary operational representative within the customer Command Centre. Leading the operational response ...

betting and gaming, it's time to join us. Job Purpose The CMDB Manager is responsible for establishing, maintaining and continuously improving the Configuration Management Database and associated Configuration Management processes across the Betfred technology estate. This is a newly created role, established to support the implementation … CMDB platform and to embed Configuration Management as a core IT Service Management discipline across the business. The post holder will define and govern the framework for identifying, recording, auditing and controlling configuration items across the estate. Working closely with Change Management, IT Asset Management ...

business stakeholders Prioritise incidents based on business impact and agreed service levels Monitor incident queues and ensure timely updates and resolution progress Support problem management activities and contribute to preventative improvements Analyse recurring issues and recommend corrective actions or process improvements Document investigations, fixes, and known error workarounds … Support system testing, releases, patches, and change activities where required Maintain clear communication with stakeholders throughout the incident management process Assist with user support, training guidance, and knowledge-base documentation Required Skills & Experience Experience supporting Siemens Teamcenter applications Strong incident management and troubleshooting skills Understanding of PLM processes ...

Voice, UCaaS, CCaaS, and networking to resolve complex technical issues, improve service reliability, and deliver innovative solutions. You’ll play a key role in problem management, incident response, and automation, helping our teams diagnose issues quickly and provide reliable customer support. Working closely with engineering, software development … sharing, and continuous improvement. What will you be doing day-to-day? Providing specialist technical support for Voice, UCaaS, CCaaS, and networking solutions. Leading problem management, identifying root causes, assessing mitigations, and implementing long-term solutions. Developing diagnostic tools and automation to improve efficiency and first-time resolution. ...

excellent opportunity to join our team as a SIAM Event Analyst. In this role, you will be responsible for monitoring, analysing, and coordinating the management of IT events across a multi-supplier service environment. You will play a key role in ensuring that events are identified, assessed, and escalated … maintain operational stability. Working within the SIAM function, you will collaborate closely with internal support teams and external service providers to drive effective event management practices, improve service performance, and support the continuous enhancement of operational processes. Your ability to analyse event trends, facilitate cross-supplier coordination, and provide ...

operational landscape and identify opportunities to improve how services are delivered at scale. This includes driving significant operational transformation, shaping future approaches to service management and platforms, and influencing decisions across complex organisations where you won't always have direct control over the people and resources involved. At least … Operations rather than purely operational IT support. Experience delivering significant technology and operational change within complex transformation programmes. Strong knowledge of IT service management, including service desk, problem management, incident response and self-service tooling. Experience working with enterprise platforms and SaaS products, such as ServiceNow, Salesforce ...

driving operational excellence across enterprise-scale environments. Key Responsibilities Provide third-line support for Azure, Microsoft 365 and infrastructure services, including major incident management and root cause analysis. Design, build and maintain secure Microsoft Azure solutions, including networking, compute, storage and Azure Virtual Desktop. Manage cloud security, identity … support within an enterprise environment. Strong hands-on experience with Microsoft Azure, including Entra ID, networking, compute and storage services. Experience managing major incidents, problem management and root cause analysis. Knowledge of cloud security, governance, compliance and identity management best practices. Experience with backup and disaster recovery ...

operational escalation point for complex technical issues, you will support the team in resolving difficult problems and work with our Incident Lead, Problem Lead, and second- and third-line teams to achieve timely resolutions. You will contribute to effective knowledge management by keeping service documentation and knowledge articles … People, we are committed Essential criteria Leadership or supervisory experience in technical support or an IT service desk environment. Strongunderstanding of IT service management, including incident, request and problem management. Experience managing support demand while meeting agreed service levels and performance targets. Demonstrated ability to lead, coach ...

will oversee the maintenance, expansion, and high-tier support of customer environments to ensure a seamless end-user experience. This position requires a proactive problem-solver who takes ownership of complex technical challenges, delivers robust solutions, and places customer satisfaction at the forefront. The position is primarily onsite … Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler ADC. Provide advanced 3rd-line technical support for complex incidents, escalations, and problem management lifecycles. Lead troubleshooting and root-cause analysis efforts for critical issues across all Citrix platforms. Configure, optimize, and maintain Citrix policies, profile management ...

other technology functions, to ensure we have an effective 3rd line support who are proactively keeping the production systems healthy, identifying and resolving potential problem areas before they become problems Support Betfred objectives and help define the goals and strategies that all engineering teams should work towards. Working closely … fellow Heads of Engineering’s and with other functions within Betfred to define measures and improvements to our engineering capabilities Report back to senior management on engineering personnel, process improvements, impediments Participate and encourage learning activities, promoting the learning culture from within, and identifying knowledge gaps that need ...

University of Salford’s Digital Services department is seeking an experienced IT Problem and Service Insights Manager to own end‐to‐end problem management, incident trend analysis and service improvement initiatives. You will combine ITIL/ITSM expertise with analytical skills to identify root causes, produce actionable ...

business systems. Working within a highly integrated technology estate, you'll combine hands-on Oracle database expertise with people leadership, service improvement and operational management responsibilities. You'll play a key role in ensuring the reliability, security and performance of business-critical platforms while driving modernisation and continuous improvement … development. Oversee database performance, security, patching, upgrades and maintenance activities. Manage relationships with third-party suppliers and support partners. Lead responses to major incidents, problem management and service improvement initiatives. Ensure robust backup, recovery and disaster recovery arrangements are maintained and tested. Support ongoing cloud, automation and platform ...

raise standards, and keep complex platforms healthy as the business expands. This role covers the full engineering picture for the workstream, including user account management, PKI, payments, and compliance. If you enjoy building high-performing engineering organisations in a regulated, high-volume environment, this could be your next move. … technology teams to keep production systems healthy, spotting and resolving problems before they impact customers. Secure the Platform: Oversee identity and user account lifecycle management, PKI, and payment-related engineering, ensuring they are robust, auditable, and aligned to PCI-DSS and ISO 27001. What you'll bring Proven experience ...

solution patterns and ongoing process improvement. Support successful deployment, transition to service and production stability through change engagement, user-readiness activity, incident resolution and problem management. Maintain awareness of industry and product technical developments to continually inform and evolve your approach. Who are we looking for: Recognised Microsoft Power ...

Capgemini in Preston, England, seeks a Major Incident Manager Lead to oversee end-to-end major incident, change and problem management for a portfolio of high-profile clients. This on-site role requires full-time office presence and a proactive, decisive leader who can coordinate cross-functional teams ...

Labs in the UK. You will tackle complex Voice, UCaaS, and networking challenges, driving reliability and innovation across services. The role involves incident response, problem management, automation, and collaboration with engineering and support teams. You will champion technical excellence, contribute to operational processes, and help scale Gamma ...