6 of 6 Problem Management Jobs in the North West

THIS ROLE IS FULLY OFFICE BASED* The Service Support Specialist II is a mid-level professional responsible for advanced incident resolution, actively participating in problem management, and leading continuous improvement efforts within the Service Desk operation. Key Responsibilities: Service Desk: Lead incident coordination for major or widespread service … virtualization client issues (e.g., Citrix), cloud platform access, or deep operating system analysis. Computer Break/Fix: Serve as the SME for hardware lifecycle management , defining and validating standard PC/laptop images, managing vendor relations for repairs, and ensuring asset disposal compliance. Monitoring & First Line of Support: Manage ...

they can accomplish business tasks. This includes logging, prioritising, documenting and actively resolving 2nd line escalated end user requests and incidents within SLA. Problem resolution will involve the use of diagnostic and Service Management tools, as well as require that the individual give in person, hands-on help … desktop level. They will also further troubleshoot problem areas in a timely and accurate fashion. They will require SC clearance. Purpose of the role and your responsibilities; Perform analysis, diagnosis, and resolution of ICT problems escalated from Service Desk for end users, and recommend and implement corrective solutions ...

progress, velocity, and other Agile metrics using Jira · Maintain documentation, sprint reports, and knowledge repositories in Confluence · Coordinate with ITSM processes using ServiceNow (incident, problem, and change management) · Support release planning and deployments in Amazon Web Services (AWS) environments · Work closely with DevOps, cloud architects, and engineering teams … Lambda, and VPC · Deep knowledge of Agile methodologies (Scrum, Kanban; SAFe is a plus) · Hands-on expertise with Jira (backlog management, sprint tracking, dashboards) · Strong experience using Confluence for documentation and collaboration · Practical experience with ServiceNow workflows (incident, change, problem management) · Experience working with DevOps practices ...

control, and meets SLAs. Lead and support the team, helping them grow, perform well, and stay focused on the customer. Keep our incident and problem management processes running smoothly and look for ways to improve them. Use ITIL best practices (ITIL 4 preferred) to make sure everything … communicator, able to explain technical issues clearly to both technical and non-technical audiences. Customer-focused, with a drive to deliver outstanding support. Strong problem-solving skills, with the ability to identify root causes and implement effective solutions. Exceptional written and verbal communication to keep both the team ...

guidance on breaking down technical issues into clear communications for non-technical parties. Take long standing or repeat incidents and progress them under ITIL problem management processes to ensure the long-standing reliability for our customer environments. Support our customers through planned release management processes by planning ...

ensure a consistent and professional experience for all end users.Furthermore, the Service Desk Manager serves as the organisational lead for ITIL Incident and Problem Management, promotes a proactive approach to reducing ticket volumes, and acts as the escalation point for all breaches of Service Level Agreements (SLAs). ...