18 of 18 Problem Management Jobs in the North West

Service Desk Manager - ITIL - Liverpool Service Desk Manager with proficient experience in leading a team of IT service desk analysts, ITIL/another service management framework and improving the Service Desk function is required by a leading firm in central Liverpool. They are looking for a proven Service Desk Manager who has experience in pushing through change, by identifying … from home. Essential Skills Required: Experience in managing a Service desk/IT helpdesk team Working with external customers within service delivery/service desk Proven experience in change management in a Service Desk/Service Delivery, and a track record of improving the Service Desk function ITIL experience or another service management framework is a must A … good understanding of incident, problem, change, and release management processes. The ability to drive the best Service and have a passion for IT technology The ability to identify process improvement and areas that are inefficient or need upgrading Excellent communication, people and stakeholder management skills, somebody who can drive through change and improvements across a Service Desk More ❯

procedures. In addition to the preventative maintenance tasks, support will be available to support queries and investigate system issues across the environments as well as responsible for supporting incident management and problem resolutions. You’ll also provide subject matter expertise to the change function, supporting projects from shaping through to closure. They will also assist the DBA Lead … and associated environments including live, DR and test environments. Ensure environments are appropriately patched and secure. Provide support and ensuring that agreed support SLAs are met. Support the incident management process, problem management and implementation of changes. Support the management of risks and issues. Provide SME knowledge to the business. Engage with third party support contacts … when required to support problem resolution. Undertake regular housekeeping of the environments to ensure they perform to their optimal levels. Carry out refreshes of the test databases in accordance with testing/project requirements. Undertake system and database administration duties as required, including out of hours tasks where required. Carry out regular disaster recovery activities with other Technology teams. More ❯

with a focus on resiliency, this role has an opportunity to provide strategic guidance on improvements. At the forefront of providing production support services including, incident logging, incident resolution, problem management, change management practices, and SRE support, we are inviting you to join our success story. As our Site Reliability Engineering Manager you will:- Lead, coach, and More ❯

with a focus on resiliency, this role has an opportunity to provide strategic guidance on improvements. At the forefront of providing production support services including, incident logging, incident resolution, problem management, change management practices, and SRE support, we are inviting you to join our success story.As our Site Reliability Engineering Manager you will:- Lead, coach, and develop More ❯

via phone, email, or in-person. Diagnose and troubleshoot hardware, software, and network-related issues. Guide users through step-by-step solutions in a clear and concise manner. Incident Management - Log and track incidents in the service desk ticketing system. Prioritize and escalate incidents based on urgency and impact. Ensure timely resolution of issues and adherence to service level … agreements (SLAs). Requests & Starter/Leaver Management – Log and track requests in the service desk ticketing system. Ensure timely completion of requests and ensure that new starters requests are fulfilled in a timely manner including following our documented laptop build process using Intune and Autopilot. Customer Service - Deliver excellent customer service by actively listening to users and empathizing … technologies. Documentation - Create and maintain accurate and detailed documentation of common issues and their resolutions. Contribute to the knowledge base and ensure it is kept updated to facilitate efficient problem resolution. Collaboration : - Collaborate with other IT teams and Service Providers to resolve complex technical issues. Escalate issues to appropriate teams or specialists when necessary. Problem Management - Monitor More ❯

The Major Incident Manager will lead Critical and Major Incidents from detection through to resolution and post incident review, in addition this role will coordinate Problem Investigations and track the delivery of Problem resolution plans to reduce the likelihood of repeat Incidents. This role will provide a rapid and highly effective response when Critical or Major Incidents occur … quickly as possible., Summary The Major Incident Manager will lead Critical and Major Incidents from detection through to resolution and post incident review, in addition this role will coordinate Problem Investigations and track the delivery of Problem resolution plans to reduce the likelihood of repeat Incidents. This role will provide a rapid and highly effective response when Critical … environments, with a strong understanding of ITIL-based Incident Management. Proven ability to coordinate cross-functional technical teams and third-party suppliers during high-pressure situations. Strong knowledge of Problem Management, including root cause analysis and developing effective resolution plans. Solid technical knowledge of IT infrastructure, application support, and network operations, with a clear understanding of how these More ❯

Cryptography Analyst-£500PD-Hybrid Overall Purpose of the Role: The Cryptographic Operations Specialist is responsible for delivering and maintaining secure, compliant, and highly available cryptographic and key management services that support business-critical functions. Working within the wider Crypto and Information Security strategy, the role involves managing cryptographic infrastructure, ensuring robust operational processes, and maintaining effective risk and compliance … controls. Role Summary: The Cryptographic Operations Specialist supports secure, compliant, and reliable cryptographic and key management services across the organization. This includes managing cryptographic infrastructure (e.g., HSMs), key lifecycle activities, certificate and SSH key management, and maintaining risk and compliance standards. Key Responsibilities: Manage cryptographic infrastructure (HSMs, key generation/distribution, SSH keys, certificates). Support cryptographic operations … platforms (IBM, Tandem, Unix). Ensure compliance with security policies, standards, and audit requirements. Maintain accurate documentation and audit trails for key and device management. Provide incident, change, and problem management aligned with ITIL. Collaborate with stakeholders to support service delivery and project work. Participate in out-of-hours support as needed. Essential Skills & Qualifications: Bachelor's degree More ❯

you will perform daily system monitoring and health check to ensure that integration platforms and workflows are performing at optimal levels; triage, diagnose, and resolve end-to-end incident management with communication to stakeholder at all stages; support problem management by analysing recurring issues, root causes and implementing fixes; deliver change requests ensuring high quality development and … smooth releases into production; contribute to change management processes with impact assessments, release plans and regression testing; maintaining a high release rate success; balance support and development workloads; participate in structured weekly handover; and worked with Lead Consultants to learn, share knowledge and assure continuous improvement. Requirements A strong record of accomplishment as an Integration Engineer or Integration Consultant. … Such as Oracle Integration Cloud, M365 PowerAutomate, SAP Integration Suite, Infor ION, IFS Connect, Workday Integration Cloud, Epicor Integration Cloud, Salesforce Mulesoft AnyPoint and/or similar). Strong problem-solving skills and the ability to digest and handle complex integration scenarios. Effective communication skills, both written and oral, and strong stakeholder engagement and management enabling you to More ❯

you will perform daily system monitoring and health check to ensure that integration platforms and workflows are performing at optimal levels; triage, diagnose, and resolve end-to-end incident management with communication to stakeholder at all stages; support problem management by analysing recurring issues, root causes and implementing fixes; deliver change requests ensuring high quality development and … smooth releases into production; contribute to change management processes with impact assessments, release plans and regression testing; maintaining a high release rate success; balance support and development workloads; participate in structured weekly handover; and worked with Lead Consultants to learn, share knowledge and assure continuous improvement. Requirements A strong record of accomplishment as an Integration Engineer or Integration Consultant. … Such as Oracle Integration Cloud, M365 PowerAutomate, SAP Integration Suite, Infor ION, IFS Connect, Workday Integration Cloud, Epicor Integration Cloud, Salesforce Mulesoft AnyPoint and/or similar). Strong problem-solving skills and the ability to digest and handle complex integration scenarios. Effective communication skills, both written and oral, and strong stakeholder engagement and management enabling you to More ❯

Knutsford) | Financial Services - Banking Exp Preferred - SC Clearence or cleareable. We're seeking a highly skilled Cryptographic Infrastructure Engineer with deep hands-on experience in Hardware Security Module (HSM) management and cryptographic operations to join a leading financial services organisation. This is a contract role offering £350/day (Inside IR35) , with a hybrid working model requiring 2 days … Manage and configure HSMs (Thales, Entrust, Gemalto or similar) Monitor HSM health using appropriate tools Automate cryptographic processes using Python or other scripting languages SSH key and certificate lifecycle management Generate key components across IBM, Tandem, Unix platforms Support incident, change, and problem management (ITIL-aligned) Maintain accurate documentation and audit trails Collaborate with stakeholders across security … HSM monitoring tools Strong automation and scripting skills (Python preferred) Cryptography/Information Security background ITIL Foundation certification Bachelor's degree in Computer Science or related field Excellent stakeholder management and documentation skills Desirable Skills Experience in operational IT security roles Familiarity with SharePoint, Confluence, JIRA Unix/Windows OS knowledge Experience in change and release management Strong More ❯

practices. Collaborate closely with the Regional Service Manager and internal departments to deliver consistent service excellence. Key Relationships Direct Reports: Field Technical Support Specialists Internal: Service Delivery, Service Desk, Problem Management, Service Planning External: ICT Services customers About You Minimum 5 years’ experience as a Field Technical Support Specialist, ideally within the print or managed services sector. Strong … problem-solving and analytical skills for rapid and accurate fault resolution. Excellent interpersonal and communication skills with a focus on first-class customer service. Proven ability to lead, develop, and motivate a field-based technical team. Why Join Us? You’ll play a pivotal role in shaping the quality of service delivery and team performance across our technical support More ❯

Engineer Manchester Area | 2-3x a week Role Description Join a global Cyber Security team as a Cryptography Specialist , ensuring the integrity and availability of cryptographic and key management services across global systems. In this role you will help to develop the function further as one of the key technical components of this dedicated team. Standard UK hours … AM – 5 PM) with one week on-call every four weeks. What You’ll Do Manage, configure, and support Hardware Security Modules (HSMs) and key management infrastructure. Oversee key generation, distribution, and governance across multiple platforms. Maintain risk controls, compliance records, and security documentation to audit standards. Support incident, change, and problem management, driving service improvements. Essential … Experience Proven expertise in cryptography, HSMs, and key/certificate management. ITIL Foundation certification and experience in operational security environments. Strong stakeholder management and communication skills. Bachelor’s degree in Computer Science or related discipline. Desirable: Security or project management certifications (e.g. CISSP, CISM, PMP). Familiarity with Unix/Windows, data protection, and compliance frameworks. Apply or More ❯

managing the design, development, testing and smooth operation of our applications. You will deliver development and test services to our business. You will be responsible for tool selection, vendor management and the technical roadmap for one or more pensions applications ensuring continuous improvement in availability, currency, and commerciality. This is an exciting opportunity for an individual with a strong … technical background and a passion for problem-solving to contribute to the growth and success of our organisation. This is an exciting role, joining the pensions applications teams, delivering scalable solutions to both our customers and employees. You will have the opportunity to work on a variety of initiatives, across pensions, working with stakeholders across the group. This role … contributes to our values of strengthening our customers mutual choice, by providing sustainable technology solutions to our customers. About the role You will provide problem management and incident resolution capability (production support) for the platform they are responsible for. Build trusting relationships with key stakeholders and internal customers. Provides expertise to their team on the methods and tools More ❯

IBM MQ,(Confluent Kafka desirable) Application project design and build support for IBM MQ in a (predominantly) LINUX and Windows environment. Responsibilities to include design and build, Triage and problem management, performance monitoring and tuning. Additional responsibilities include supporting tool design, metrics, process improvement, monitoring strategies and internal documentation. Conversant with middleware technologies, Specifically: MeshIQ/Nastel Navigator More ❯

Competitive The Recipe You'll provide SAP application support for all processes in the Finance business function, ensuring that incidents are resolved efficiently and recurring issues are eliminated through problem management. Partner with Finance stakeholders, supporting a number of projects and change requests to ensure opportunities for improvement are continuously identified and implemented. The Role You'll identify and … area are restored to normal service as soon as possible with minimal disruption to the business. You'll also identify and implement solutions to known problems through the change management process, and ensure that all IT incidents are logged through the IT helpdesk and work towards reducing the number of calls logged. Working closely with Warburtons own developers and … with key business stakeholders and user base. Essential Ingredients Significant SAP Finance experience, ideally within an FMCG environment; broad knowledge of critical business processes and understanding of ITIL Service Management Principles. S/4 HANA and Fiori experience would be beneficial Regularly monitors work carried out by others to ensure tasks are delivered to time, quality and other requirements More ❯

device performance. Support colleagues during installations, peak workloads, and absences. Log and maintain accurate service records within the call-logging system. Identify and escalate recurring issues to support proactive problem management. Share technical expertise and best practices with team members. Build and maintain strong relationships with customers and stakeholders. Maintain field stock at prescribed levels and ensure cost-effective … About You Proven experience in field technical support, ideally within print, copier, or IT hardware sectors. Relevant qualification (City & Guilds or equivalent) or equivalent technical competence. Strong analytical and problem-solving skills with the ability to deliver swift, accurate solutions. Excellent communication and interpersonal skills with a focus on delivering outstanding customer service. Organised, self-motivated, and capable of More ❯

your role you will: Lead, coach and inspire your team to deliver reliable, responsive IT monitoring and support. Embed ITIL best practices and ensure standards are met for incident, problem and change management. Act as a calm, confident escalation point during critical events, ensuring clear communication and quick resolution. Collaborate with experts and partners to optimise monitoring tools, drive … operations or service monitoring teams (preferably in a 24/7 or mission-critical environment). Strong understanding of ITIL frameworks and operational processes such as incident, change and problem management. Hands-on experience with monitoring tools (e.g. SolarWinds, Zabbix, Nagios) Familiarity with CMDB management and configuration best practices. As a leader, you'll balance accountability with empathy More ❯

your role you will: Lead, coach and inspire your team to deliver reliable, responsive IT monitoring and support. Embed ITIL best practices and ensure standards are met for incident, problem and change management. Act as a calm, confident escalation point during critical events, ensuring clear communication and quick resolution. Collaborate with experts and partners to optimise monitoring tools, drive … operations or service monitoring teams (preferably in a 24/7 or mission-critical environment). Strong understanding of ITIL frameworks and operational processes such as incident, change and problem management. Hands-on experience with monitoring tools (e.g. SolarWinds, Zabbix, Nagios) Familiarity with CMDB management and configuration best practices. As a leader, you'll balance accountability with empathy More ❯