12 of 12 Problem Management Jobs in the North West

project requirements. Preferably candidate who has worked in production support function. Requirements Bachelor of Engineering preferred. Good knowledge of ServiceNow tool and able to create dashboards/reports for management overview. Should have hands-on experience in creating reports in Microsoft excel. Capable of understanding the ITIL terminology and various Service Management and Software Development Lifecycle terminologies. Knowledge … of Hadoop and ITIL – Alerting and Monitoring, Change management, Problem management and Incident management. Knowledge of service protection and change exception handling. Knowledge and understanding of Banking domain and IT Infrastructure is preferred. Proven experience of working with/in RTB/Production support teams. Hands-on experience and sound understanding of HSBC and ITIL, processes and … those OKR’s. Candidate should be aware on on-going/planned Patching and vulnerability activities and capable to coordinate with respective teams for closures. Good understanding around change management and controls. Good understanding of problem management and driving those to closure along with driving Post incident review meetings. More ❯

Problem ManagerManchester – Permanent | up to £61,000 VIQU are partnering with a leading national Energy Company to recruit a Problem Manager to play a pivotal role in keeping complex critical systems running smoothly. This is your chance to take ownership of high-impact service issues, drive real change, and influence how a national infrastructure delivers value. You’ll … work with cutting-edge systems, collaborate with top-tier teams and suppliers, and shape the future of Problem Management at scale. What You’ll Do: • Take full ownership of the problem lifecycle, from identification to resolution, preventing recurring service issues.• Lead Root Cause Analysis (RCA) and trend analysis to uncover systemic problems and deliver actionable solutions.• Maintain … teams, suppliers, and regulatory partners to communicate risks, solutions, and performance insights.• Enhance reporting, dashboards, and alerting to proactively manage problems and improve service performance.• Build and nurture a Problem Management community across teams and suppliers, driving knowledge sharing and best practices.• Influence service improvements and embed continuous service improvement (CSI) practices to move the team from reactive More ❯

Problem Manager Manchester – Permanent | up to £61,000 VIQU are partnering with a leading national Energy Company to recruit a Problem Manager to play a pivotal role in keeping complex critical systems running smoothly. This is your chance to take ownership of high-impact service issues, drive real change, and influence how a national infrastructure delivers value. You … ll work with cutting-edge systems, collaborate with top-tier teams and suppliers, and shape the future of Problem Management at scale. What You’ll Do: • Take full ownership of the problem lifecycle, from identification to resolution, preventing recurring service issues. • Lead Root Cause Analysis (RCA) and trend analysis to uncover systemic problems and deliver actionable solutions. … teams, suppliers, and regulatory partners to communicate risks, solutions, and performance insights. • Enhance reporting, dashboards, and alerting to proactively manage problems and improve service performance. • Build and nurture a Problem Management community across teams and suppliers, driving knowledge sharing and best practices. • Influence service improvements and embed continuous service improvement (CSI) practices to move the team from reactive More ❯

full Microsoft environment, including Microsoft 365 (M365). The IT Support Engineer will handle IMAC (Install, Move, Add, Change) activities, manage incident processes, fulfil service requests, and assist with problem management. The role requires a commitment to improving service quality and ensuring customer satisfaction in a busy environment with high demand and competing priorities Please note this is a … related to Microsoft 365 applications and services. · Perform IMAC activities for hardware and software installations, moves, adds, and changes. · Ensure all desktop services are operating effectively and efficiently. Incident Management: · Log, categorise, and prioritise incidents in the IT service management system. · Resolve incidents in a timely manner, ensuring minimal disruption to end-users. · Escalate complex incidents to higher … service requests from end-users promptly and efficiently. · Maintain accurate records of service requests and their fulfilment status. · Ensure that all service requests comply with established policies and procedures. Problem Management: · Assist with the identification and resolution of recurring incidents and problems. · Contribute to root cause analysis and the development of permanent solutions. · Maintain documentation of known issues More ❯

with a focus on resiliency, this role has an opportunity to provide strategic guidance on improvements. At the forefront of providing production support services including, incident logging, incident resolution, problem management, change management practices, and SRE support, we are inviting you to join our success story. As our Site Reliability Engineering Manager you will:- Lead, coach, and More ❯

with a focus on resiliency, this role has an opportunity to provide strategic guidance on improvements. At the forefront of providing production support services including, incident logging, incident resolution, problem management, change management practices, and SRE support, we are inviting you to join our success story. As our Site Reliability Engineering Manager you will:- Lead, coach, and More ❯

focused. Coach the team on Agile and SAFe practices, Lean-Agile mindset, and team norms; model servant leadership. Support effective Program Increment (PI) Planning: readiness, team capacity planning, risk management (ROAM), and drafting Team PI Objectives. Enable flow using Kanban/Scrum, visualize work, manage WIP, and apply flow metrics (e.g. cycle time, throughput, aging). Identify, remove, and … with the Product Owner on backlog health: refinement cadence, clarity of acceptance criteria, and readiness for planning. Drive relentless improvement via retrospectives, experiments, Kaizen, and Inspect & Adapt (I&A) problem-solving workshops. Support dependency management and synchronization across teams (Scrum of Scrums/ART Sync). Promote data-informed delivery using objectives, forecasts, and predictability measures; improve reliability … communication with technical and non-technical stakeholders; crisp written documentation. Nice to Have Experience supporting software engineering and application support teams in a production environment. Experience of legal case management tooling, such as ShareDo. Knowledge of incident & problem management, experience of ServiceNow. Agile community of practice leadership. What’s in it for you? Apart from the competitive More ❯

solutions. Ensure systems and services are reliable, secure, and aligned with business objectives. Manage and maintain a hybrid datacentre and multicloud (AWS/AZURE) environment. Oversee incident, change, and problem management following ITIL best practices. Drive continuous improvement initiatives to enhance performance and efficiency. Partner with suppliers and vendors to ensure best-in-class service delivery. Support business … continuity and disaster recovery planning and execution. Monitor and manage system security, vulnerabilities, and compliance. Skills & Experience Required Strong team leadership and management skills. Extensive hands on knowledge with public cloud solutions - AWS (Essential), AZURE (Nice to have) Broad understanding of SaaS services such as Office 365. ITIL experience or qualifications. Proven experience managing medium to large-scale IT … decision-making skills. Strong Microsoft stack knowledge: Exchange, Active Directory, IIS, Networking, Windows Server 2019+, PowerShell. AWS Associate (or higher) or Azure equivalent certification advantageous. Practical experience with vulnerability management and IT governance. Beyond technical expertise, we're looking for someone curious, proactive, and eager to grow. At Awaze, learning never stops, whether it's mastering new software, attending More ❯

solutions. Ensure systems and services are reliable, secure, and aligned with business objectives. Manage and maintain a hybrid datacentre and multicloud (AWS/AZURE) environment. Oversee incident, change, and problem management following ITIL best practices. Drive continuous improvement initiatives to enhance performance and efficiency. Partner with suppliers and vendors to ensure best-in-class service delivery. Support business … continuity and disaster recovery planning and execution. Monitor and manage system security, vulnerabilities, and compliance. Skills & Experience Required Strong team leadership and management skills. Extensive hands on knowledge with public cloud solutions - AWS (Essential), AZURE (Nice to have) Broad understanding of SaaS services such as Office 365. ITIL experience or qualifications. Proven experience managing medium to large-scale IT … decision-making skills. Strong Microsoft stack knowledge: Exchange, Active Directory, IIS, Networking, Windows Server 2019+, PowerShell. AWS Associate (or higher) or Azure equivalent certification advantageous. Practical experience with vulnerability management and IT governance. Beyond technical expertise, we're looking for someone curious, proactive, and eager to grow. At Awaze, learning never stops, whether it's mastering new software, attending More ❯

solutions. Ensure systems and services are reliable, secure, and aligned with business objectives. Manage and maintain a hybrid datacentre and multicloud (AWS/AZURE) environment. Oversee incident, change, and problem management following ITIL best practices. Drive continuous improvement initiatives to enhance performance and efficiency. Partner with suppliers and vendors to ensure best-in-class service delivery. Support business … continuity and disaster recovery planning and execution. Monitor and manage system security, vulnerabilities, and compliance. 🏡 Skills & Experience Required Strong team leadership and management skills. Extensive hands on knowledge with public cloud solutions - AWS (Essential), AZURE (Nice to have) Broad understanding of SaaS services such as Office 365. ITIL experience or qualifications. Proven experience managing medium to large-scale IT … decision-making skills. Strong Microsoft stack knowledge: Exchange, Active Directory, IIS, Networking, Windows Server 2019+, PowerShell. AWS Associate (or higher) or Azure equivalent certification advantageous. Practical experience with vulnerability management and IT governance. Beyond technical expertise, we’re looking for someone curious, proactive, and eager to grow. At Awaze, learning never stops, whether it’s mastering new software, attending More ❯

an outcome of limited downtime for our customers. A thirst for proactive continuous improvement is critical and working closely with stakeholders to improve monitoring is a key requirement, therefore problem solving skills are essential. You'll be the 'go to' for Customers and Senior Management. Strong stakeholder management skills are a must. This role will cover a shift … TOC Snr Manager where required.Precise written and verbal communications skills are essential, on all levels to external stakeholders, including non-technical audiences.Have experience in ITIL frameworks, supporting Incident, Change, Problem Management and Service Centre.Must be a well-organised and a diligent planner & documenter, able to assemble & maintain both existing and new processes, work instructions and Smart Metering issues.Good More ❯

it. You can translate a product roadmap into manageable backlog items and can promote best practice within your agile team including implementing solutions for assisted digital users. Stakeholder and problem management. You can identify important stakeholders, tailoring communication to their needs, and work with your team to build these relationships across the product's lifecycle. You have good communication More ❯