7 of 7 Problem Management Jobs in the North West

environment for our employees to flourish. Our vision: to be the most customer-centric data centre provider. About the Role Reporting to the Senior Problem Manager and working remotely, you will be responsible for identifying, analysing, and supporting the resolution of issues predominantly related to data centre Mechanical … also include working with or presenting to DCS customers and/or suppliers. In summary, you'll be managing the lifecycle of infrastructure Problem tickets across our DCS estate. This will include proactive work to analyse historic issue data, using that to deliver comprehensive recommendations to help mitigate these ...

alarms, ensuring prompt resolution within SLAs. Nurture strong internal and external relationships, delivering the best possible service to our client and customers. Contribute to problem management, raising, and managing problem cases to resolution. Maintain and update the Knowledge Base articles to support the team and ensure … squad and chapter. What you bring to the table: Telecommunication industy background. Proactive approach in identifying and recommending process improvements. Strong understanding of Event Management and ability to effectively prioritise and categorise events. Proficiency in incident and problem management, change management, and release & deployment management. Familiarity ...

improve processes Designing and building mobile solutions to enable our employees to work effectively in geographically diverse locations Being responsible for global incident management, problem management and change management processes for employee experience technology Training Upon completion, there are a number of careers which an apprentice … Saturday, 31st January 2026 Start Date Monday, 14th September 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Initiative Non judgemental Patience Qualifications English GCSE, grade ...

reviewing estimates and schedules, and identifying Your skills and experiences: Essential: Good experience in design, development, test and release of Information Systems Incident and problem management Stakeholder management – influences local organisation, customers, supplier, partners and peers Knowledge and experience of working within architecture frameworks such as TOGAF ...

quality, secure, and resilient services. You will build and drive experience-led outcomes (XLAs) alongside SLAs, automate the routine, shift left with strong knowledge management (KCS), and align operations with ITIL 4 practices and the SDI Service Desk Manager Standard. Partner across IT, 3rd Parties, and wider business teams … problems, major incidents, and communications. - Define, track, and improve SLAs and XLAs (employee experience, sentiment, FCR); publish transparent, business-aligned dashboards. - Establish Major Incident Management routines (war rooms, comms cadence, post-incident reviews) and embed problem management to remove recurring issues. - Implement AI technologies, virtual agents ...

skills, knowledge and experience will you need? Previous knowledge, background and experience of working in live operations areas environment. Demonstrable knowledge and experience of Problem Management, with a focus on risk analysis & mitigation and root cause analysis. Working knowledge and experience of Change Management, with a focus … positive User/Service experience, excelling in collaboration and communication with Key Stakeholders across the Digital landscape. Experience of working within a proactive Service Management team, specialising in leading and managing Major Incidents from identification through to resolution, including coordination of technical teams, stakeholder communication, and post incident review. ...

pioneering next-generation solutions using state-of-the-art technology and artificial intelligence combined with very human understanding and expertise to revolutionise claims management, data analysis, and customer value. Our exciting AI product: ELI , developed in partnership with The University of Salford and HF, is set to transform insurance … team on Agile and SAFe practices, Lean-Agile mindset, and team norms; model servant leadership. Support effective sprint planning: readiness, team capacity planning, risk management (ROAM), and drafting team objectives. Enable flow using Kanban/Scrum, visualize work, manage WIP, and apply flow metrics (e.g., cycle time, throughput, aging ...