14 of 14 Problem Management Jobs in the North West

gather requirements and deliver high-quality solutions Requirements ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD) certifications are often preferred Configuration Management Experience (CMDB data model and relationships) 7+ years of ServiceNow hands-on experience in designing, developing and delivering ITSM ServiceNow integration experience (REST APIs … SOAP, Remote tables, Integration Hub) Proficiency in ServiceNow scripting (JavaScript, Glide API, server- and client-side scripting) Expertise in Incident Management, Problem Management, Change Management, Knowledge Management, Contract Management, Service Catalog, Reporting Modules Strong knowledge of the ServiceNow platform, its architecture, and modules Proficiency ...

gather requirements and deliver high-quality solutions Requirements ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD) certifications are often preferred Configuration Management Experience (CMDB data model and relationships) 7+ years of ServiceNow hands-on experience in designing, developing and delivering ITSM ServiceNow integration experience (REST APIs … SOAP, Remote tables, Integration Hub) Proficiency in ServiceNow scripting (JavaScript, Glide API, server- and client-side scripting) Expertise in Incident Management, Problem Management, Change Management, Knowledge Management, Contract Management, Service Catalog, Reporting Modules Strong knowledge of the ServiceNow platform, its architecture, and modules Proficiency ...

gather requirements and deliver high-quality solutions Requirements ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD) certifications are often preferred Configuration Management Experience (CMDB data model and relationships) 7+ years of ServiceNow hands-on experience in designing, developing and delivering ITSM ServiceNow integration experience (REST APIs … SOAP, Remote tables, Integration Hub) Proficiency in ServiceNow scripting (JavaScript, Glide API, server- and client-side scripting) Expertise in Incident Management, Problem Management, Change Management, Knowledge Management, Contract Management, Service Catalog, Reporting Modules Strong knowledge of the ServiceNow platform, its architecture, and modules Proficiency ...

gather requirements and deliver high-quality solutions Requirements ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD) certifications are often preferred Configuration Management Experience (CMDB data model and relationships) 7+ years of ServiceNow hands-on experience in designing, developing and delivering ITSM ServiceNow integration experience (REST APIs … SOAP, Remote tables, Integration Hub) Proficiency in ServiceNow scripting (JavaScript, Glide API, server- and client-side scripting) Expertise in Incident Management, Problem Management, Change Management, Knowledge Management, Contract Management, Service Catalog, Reporting Modules Strong knowledge of the ServiceNow platform, its architecture, and modules Proficiency ...

gather requirements and deliver high-quality solutions Requirements ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD) certifications are often preferred Configuration Management Experience (CMDB data model and relationships) 7+ years of ServiceNow hands-on experience in designing, developing and delivering ITSM ServiceNow integration experience (REST APIs … SOAP, Remote tables, Integration Hub) Proficiency in ServiceNow scripting (JavaScript, Glide API, server- and client-side scripting) Expertise in Incident Management, Problem Management, Change Management, Knowledge Management, Contract Management, Service Catalog, Reporting Modules Strong knowledge of the ServiceNow platform, its architecture, and modules Proficiency ...

Problem ManagerManchester – Permanent | up to £61,000 VIQU are partnering with a leading national Energy Company to recruit a Problem Manager to play a pivotal role in keeping complex critical systems running smoothly. This is your chance to take ownership of high-impact service issues, drive real change … national infrastructure delivers value. You’ll work with cutting-edge systems, collaborate with top-tier teams and suppliers, and shape the future of Problem Management at scale. What You’ll Do: • Take full ownership of the problem lifecycle, from identification to resolution, preventing recurring service issues.• Lead ...

Problem Manager Manchester – Permanent | up to £61,000 VIQU are partnering with a leading national Energy Company to recruit a Problem Manager to play a pivotal role in keeping complex critical systems running smoothly. This is your chance to take ownership of high-impact service issues, drive real … national infrastructure delivers value. You’ll work with cutting-edge systems, collaborate with top-tier teams and suppliers, and shape the future of Problem Management at scale. What You’ll Do: • Take full ownership of the problem lifecycle, from identification to resolution, preventing recurring service issues. • Lead ...

largely remote working with the occasional travel to an office. Role Purpose: The Service Delivery Analyst ensures robust governance and control across IT Service Management processes to protect and enhance service quality in line with business objectives and industry best practice. This role requires strong ITIL process expertise, analytical … skills, and the ability to minimize service impact through effective management of Major Incidents, Change, IT Service Continuity, Disaster Recovery, Problem, Configuration, and Risk Management. This role includes collaboration with technical and business teams to resolve root causes of service issues, drive continuous improvement, and ensure smooth transition ...

largely remote working with the occasional travel to an office. Role Purpose: The Service Delivery Analyst ensures robust governance and control across IT Service Management processes to protect and enhance service quality in line with business objectives and industry best practice. This role requires strong ITIL process expertise, analytical … skills, and the ability to minimize service impact through effective management of Major Incidents, Change, IT Service Continuity, Disaster Recovery, Problem, Configuration, and Risk Management. This role includes collaboration with technical and business teams to resolve root causes of service issues, drive continuous improvement, and ensure smooth transition ...

largely remote working with the occasional travel to an office. Role Purpose: The Service Delivery Analyst ensures robust governance and control across IT Service Management processes to protect and enhance service quality in line with business objectives and industry best practice. This role requires strong ITIL process expertise, analytical … skills, and the ability to minimize service impact through effective management of Major Incidents, Change, IT Service Continuity, Disaster Recovery, Problem, Configuration, and Risk Management. This role includes collaboration with technical and business teams to resolve root causes of service issues, drive continuous improvement, and ensure smooth transition ...

M365). The IT Support Engineer will handle IMAC (Install, Move, Add, Change) activities, manage incident processes, fulfil service requests, and assist with problem management. The role requires a commitment to improving service quality and ensuring customer satisfaction in a busy environment with high demand and competing priorities Please … services. · Perform IMAC activities for hardware and software installations, moves, adds, and changes. · Ensure all desktop services are operating effectively and efficiently. Incident Management: · Log, categorise, and prioritise incidents in the IT service management system. · Resolve incidents in a timely manner, ensuring minimal disruption to end-users. · Escalate ...

provide first-time-fix call resolution. The IT Service Desk acts as a centralised first line support team and is primarily responsible for incident management and for the processing of service requests and standard changes within agreed service levels for all staff within Morecambe Bay Hospitals NHS Foundation Trust … well as those working remotely from satellite sites. Training new starters Supporting current staff Supporting Service Delivery management with problem management Updating article list and knowledge bases Providing first time fix process documents for Service Desk Main duties of the job The Informatics team are responsible ...

Agile and SAFe practices, Lean-Agile mindset, and team norms; model servant leadership. Support effective Program Increment (PI) Planning: readiness, team capacity planning, risk management (ROAM), and drafting Team PI Objectives. Enable flow using Kanban/Scrum, visualize work, manage WIP, and apply flow metrics (e.g. cycle time, throughput … backlog health: refinement cadence, clarity of acceptance criteria, and readiness for planning. Drive relentless improvement via retrospectives, experiments, Kaizen, and Inspect & Adapt (I&A) problem-solving workshops. Support dependency management and synchronization across teams (Scrum of Scrums/ART Sync). Promote data-informed delivery using objectives, forecasts ...

enhance SOC efficiency. Track and coordinate upgrades and lifecycle refreshes of SOC tools in line with end-of-support timelines. Collaborate with Information Management (IM) teams to recover from service disruptions and enhance tool performance. Provide expert input at incident and problem management meetings, supporting remediation ...