1 to 25 of 27 Problem Management Jobs in the North West

THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location: Cheadle What can we offer you? On offer is a competitive salary and benefits package, which includes; Annual Bonus Matched Pension up to … Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures for specific customer services. Monitoring and … performance of secure networks customer services Building service reports, delivering on them and chairing service delivery meetings, following up if service delivery is not meeting expectations. Ensure incident and problem management is carried out and that key specialist resource is brought in as and when throughout the incident lifecycle. Manage customer satisfaction, long term interests and service improvement More ❯

THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location: Cheadle What can we offer you? On offer is a competitive salary and benefits package, which includes; Annual Bonus Matched Pension up to … Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures for specific customer services. Monitoring and … performance of secure networks customer services Building service reports, delivering on them and chairing service delivery meetings, following up if service delivery is not meeting expectations. Ensure incident and problem management is carried out and that key specialist resource is brought in as and when throughout the incident lifecycle. Manage customer satisfaction, long term interests and service improvement More ❯

Location: Cheadle, United Kingdom Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than … your lifestyle and helps you reach your ambitions. THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location: Cheadle What can we offer you? On offer is a competitive salary and benefits package, which … Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures for specific customer services. Monitoring and More ❯

language, education, ethnicity and cultural background, gender and gender identity/expression, sexual orientation, generation, age, socioeconomic background, neurodiversity, religious background, abilities or disability. Job Title: Head of Service Management Contract Type: Permanent Location: Edinburgh/Alderley Working style: Hybrid 50% home/office based Closing date: 30th June 2025 As Head of IT Service Management, you will … lead a diverse and high-performing team of approximately 30 professionals across key service functions and ITIL processes including Service Managers, Service Reporting & Analytics, Service Level and Availability Management, Configuration Management, Service Integration, Change Enablement, Release Management, Incident Management and Problem Management. You will be responsible for shaping and executing the IT service strategy, ensuring … the delivery of consistent, customer-focused, and efficient IT services across the organisation. This role is pivotal in driving operational excellence, embedding service management into platform teams, and enhancing service performance through data-driven insights and automation. You will work closely with senior stakeholders to align service delivery with business goals, support major incident response and post-incident reviews More ❯

IT Service Manager 12 months FTC £46,735 - £55,755 Overview: The IT Service Manager will oversee the delivery and management of IT services within the professional services sector of the university. This role is pivotal in ensuring that the IT infrastructure supports the academic and administrative functions effectively, enhancing the overall user experience for staff, faculty, and students. … Responsibilities Service Management: Lead the management of IT services specifically within the professional services sector, ensuring alignment with the overall service management strategy to ensure high-quality service delivery and support for professional services. Incident and Problem Management: Collaborate with Incident Manager to address incidents and problems specific to professional services, helping to coordinate, communicate … and ensure minimal disruption to university operations. Project Management: Work closely with the Delivery function to support the successful delivery of IT projects within the professional services sector, including support in planning, execution, transition, and in-place monitoring. Stakeholder Engagement: Collaborate with stakeholders within the professional services sector to understand their IT needs and provide tailored solutions. Performance Monitoring More ❯

and networking & voice technologies Solid understanding of Linux server, networking and storage technologies Experience with virtual platforms (client and server) and Microsoft Office products. Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset. Desired Skills/Experience Telephony and network experience ITIL Certification and in depth understanding of ITIL principles, functions … resources required to plan for, develop, deliver and support IT services and products to meet the needs of a business within required SLAs. Prepares for new or changed services, management of the change process and the maintenance of regulatory, legal, and professional standards. Manage and support infrastructure applications and related data repositories on a day-to-day basis. Monitor More ❯

role involves hands-on work, following best practices, and contributing to the delivery of high-quality solutions that align with organisational goals. The Application Specialist is responsible for application management, troubleshooting, and providing support to ensure smooth operations. The role also involves collaborating with team members, learning new technologies, and contributing to continuous improvement initiatives to support growth and … rich data to feed campaign execution and measurement First Party Data Activation - leveraging our data asset to improve the customer experience and drive customer engagement Oversight of digital data management and tagging across diverse platforms Orchestration of services Integration and orchestration of services across AWS , Google Cloud , Celebrus and OneTrust Key Responsibilities Application Support and Maintenance Provide daily support … training (where applicable). System Optimisation and Enhancements Identify optimisation opportunities and collaborate on config changes, updates, patches, and upgrades. Ensure thorough testing and documentation of changes. Incident and Problem Management Resolve incidents within SLAs, conduct root cause analysis, and implement long-term fixes. Maintain accurate records of incidents and resolutions. Compliance and Security Ensure applications meet organisational More ❯

regular service reviews, facilitate feedback, and turn insight into action. Continuous Improvement: Champion and coordinate service enhancements based on performance data, user feedback, and collaboration with product teams. Incident & Problem Management: Support service resilience by leading responses to major incidents and driving effective problem resolution. Line Management: Mentor and motivate team members, supporting their development and … public sector, or similarly complex settings. Bring experience managing teams or mentoring others in a service environment. Have familiarity with tools, methods, or certifications such as ITIL, Agile Service Management, or Continual Service Improvement. Why Join Us? At Manchester, we believe great work comes from feeling valued, supported, and empowered to grow. That's why we offer: A highly More ❯

and networking & voice technologies Solid understanding of Linux server, networking and storage technologies Experience with virtual platforms (client and server) and Microsoft Office products. Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset. Desired Skills/Experience Telephony and network experience ITIL Certification and in depth understanding of ITIL principles, functions … resources required to plan for, develop, deliver and support IT services and products to meet the needs of a business within required SLAs. Prepares for new or changed services, management of the change process and the maintenance of regulatory, legal, and professional standards. Manage and support infrastructure applications and related data repositories on a day-to-day basis. Monitor More ❯

and networking & voice technologies Solid understanding of Linux server, networking and storage technologies Experience with virtual platforms (client and server) and Microsoft Office products. Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset. Desired Skills/Experience Telephony and network experience ITIL Certification and in depth understanding of ITIL principles, functions … resources required to plan for, develop, deliver and support IT services and products to meet the needs of a business within required SLAs. Prepares for new or changed services, management of the change process and the maintenance of regulatory, legal, and professional standards. Manage and support infrastructure applications and related data repositories on a day-to-day basis. Monitor More ❯

and networking & voice technologies Solid understanding of Linux server, networking and storage technologies Experience with virtual platforms (client and server) and Microsoft Office products. Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset. Desired Skills/Experience Telephony and network experience ITIL Certification and in depth understanding of ITIL principles, functions … resources required to plan for, develop, deliver and support IT services and products to meet the needs of a business within required SLAs. Prepares for new or changed services, management of the change process and the maintenance of regulatory, legal, and professional standards. Manage and support infrastructure applications and related data repositories on a day-to-day basis. Monitor More ❯

We are seeking a talented individual to join our IT Problem Management team. This role will be based in either our Liverpool or Edinburgh offices, but we will consider candidates in other UK locations. As an IT Problem Manager you will play a crucial role in ensuring data accuracy and facilitating accurate reporting on trends of significant … incidents within the organisation. Reporting to the Senior Manager, who leads Problem Management globally, you'll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine root cause, resolution, and identify and recommend improvements that can be made to prevent recurrence. Analyse incident … create a business facing document detailing the incident, root cause, and steps for remediation. We will also look for you to help manage service relationships across MMCTech by chairing Problem Boards and other meetings that will review outages, resolutions, and ongoing corrective action items. Where required, working with the teams across MMCTech to manage problem initiatives. Manage the More ❯

impact client satisfaction and the overall efficiency of our operations. What You'll Do: Client Advocacy: Champion our clients' needs, providing top-tier support and fostering positive relationships. Collaborative Problem Solving: Work closely with cross-functional teams to diagnose and resolve technical challenges efficiently. Operational Excellence: Contribute to service management reporting, incident and problem management, and … System Maintenance & Security: Ensure system compliance, manage data migrations, and maintain a secure operating environment. Automation & Optimization: Identify and implement opportunities to automate processes and enhance client engagement. Incident Management: Effectively track and manage incidents using ticketing systems (e.g., Jira), ensuring timely resolution. Your Skills and Attributes: Client-Centric Communication: Exceptional verbal and written communication skills with the ability … database querying (SQL Server, Oracle), and scripting languages (Bash, Python). Cloud Expertise: Experience working in an AWS environment. Operational Acumen: Familiarity with virtualization, network protocols, and troubleshooting. Time Management & Prioritization: Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Team Collaboration: Proven ability to build rapport with clients and collaborate effectively with internal teams. More ❯

integrating new acquisitions, managing vendor relationships, and optimizing IT operations, ensuring OCU’s platforms support its £1bn+ business expansion with confidence. Skills and Experience 5+ years of direct line management and leadership experience in an enterprise-scale IT or platform support function. • Proven expertise in IT service management, incident response, and problem management within a large … scale (£1bn+ revenue) business. Ideally within a large-scale technology, workforce management, payroll or platform business • Experience managing both bespoke in-house platforms and Enterprise COTS applications (D365), ensuring high availability and performance. • Strong working knowledge of ITSM tools (e.g., ServiceNow, Jira, Fresh Service) and best practices for incident, problem, and change management. • Hands-on experience with Azure … DevOps or similar tools for issue tracking, release management, and CI/CD pipeline monitoring. • Experience managing complex escalations, vendor relationships, and third-party support engagements to ensure timely issue resolution. What We Value We value our commitment to each other, summed up in our five values, we all sign up to these... We care about safety. We lead More ❯

risk Ensure that the incidents and problems are owned from notification to closure Maintain regular contact with technical and non-technical users during the lifetime of an incident or problem Undertake small scale development tasks, primarily creating checks and automation and data reconstructions Participate in or run relevant meetings, e.g. including team ceremonies, root cause analysis, long running problem handover, etc. Ensure that the Incident and Problem Management process is followed Establishing, sharing and follow operational procedures and controls Participate in an overnight on-call rota when major issues occur Participate in formal skills assessments at regular intervals to gauge your current level of knowledge and what you need to learn next Complete specific training material … Understanding of messaging protocols, IBM MQ and SFTP Ability to work under pressure and always remain professional Ability to communicate well, both in writing and face-to-face Strong problem-solving and analytical skills Insight is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity More ❯

days a week. To provide SAP application support for all processes in the Finance business function; ensuring that incidents are resolved efficiently and recurring issues are eliminated through problem management. Partner with Finance stakeholders to ensure opportunities for improvement are continuously identified and implemented. Key Accountabilities and Measures To identify and implement improvements that will improve the use of … Finance process area are restored to normal service as soon as possible with minimal disruption to the business. To identify and implement solutions to known problems through the change management process. To ensure that all IT incidents are logged through the IT helpdesk and work towards reducing the number of calls logged. To work closely with Warburtons own developers … with key business stakeholders and user base. Essential Ingredients Significant SAP Finance experience, ideally within an FMCG environment; broad knowledge of critical business processes and understanding of ITIL Service Management Principles. S/4 HANA and Fiori experience would be beneficial Regularly monitors work carried out by others to ensure tasks are delivered to time, quality and other requirements More ❯

We are seeking an SAP Application Support Specialist to provide support for all processes within the Finance business function. The role involves resolving incidents efficiently, eliminating recurring issues through problem management, and partnering with Finance stakeholders to identify and implement improvements. Key Responsibilities Identify and implement improvements to enhance application use and business value in the Finance process … improvements as needed. Exhibit excellent communication skills, including influence and persuasion. Establish credibility and build relationships at all levels. Focus on customer impact and service quality. Apply analytical and problem-solving skills to identify flaws and investigate further. Make confident decisions and defend them assertively. Additional Benefits We offer ongoing development, profit sharing, a fully stocked kitchen, discount vouchers More ❯

to our customers and offer guidance on breaking down technical issues into clear communications for non-technical parties. Take long standing or repeat incidents and progress them under ITIL problem management processes to ensure the long-standing reliability for our customer environments. Support our customers through planned release management processes by planning, preparing, conducting, and documenting the … Microsoft 365 applications, Exchange Online, and on-premise with Exchange Hybrid setups, and Microsoft Teams Administration. You also have experience with Microsoft Enterprise Mobility + Security and Microsoft Endpoint Management/Intune. Benefits: Joining our team comes with a range of benefits designed to enhance your work experience and well-being: Time to relax with 25 days' holiday (pro More ❯

Highly Onsite Presence - Must have a strong background ITIL Service Management Background in the disciplines of Problem and Incident Management and Management of those resources within a medium/large sized fast moving multi business unit company. It is highly probable that the ideal candidate will have Outstanding Communication and Management skills and have an … ITIL accreditation within Service MGT - ideally but not essentially Problem or Incident Management. Umbrella - 6 months initial. Excellent Opportunity to work with a truly outstanding organisation. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. More ❯

IT Problem Manager - FTC 📍 Higher Education 💼 6 Month Fixed Term Contract 💰 £45,000 – £55,000 (per year) Join a dynamic digital IT team within the higher education sector and help shape the future of IT services across campus. As IT Problem Manager , you'll take ownership of identifying and resolving recurring IT issues, ensuring minimal disruption to staff … technical teams and service leads, you’ll lead root cause analysis, drive permanent solutions, and support the business' commitment to service excellence. What you’ll do: 🔹 Lead the IT problem management process, aligned with ITIL best practices 🔹 Conduct root cause analysis and implement long-term fixes 🔹 Work cross-functionally with incident and service teams 🔹 Maintain the Known Error … Collaborate with stakeholders to improve outcomes 🔹 Monitor performance and report to senior leadership 🔹 Drive continuous improvement and develop team capability What we’re looking for: ✅ Strong background in IT problem management (ideally in higher education) ✅ ITIL Foundation certification (advanced certification desirable) ✅ Skilled in root cause methodologies (5 Whys, Fault Tree Analysis, etc.) ✅ Excellent communication, leadership, and analytical skills More ❯

to our customers and offer guidance on breaking down technical issues into clear communications for non-technical parties. Take long standing or repeat incidents and progress them under ITIL problem management processes to ensure the long-standing reliability for our customer environments. Support our customers through planned release management processes by planning, preparing, conducting, and documenting the … Microsoft 365 applications, Exchange Online, and on-premise with Exchange Hybrid setups, and Microsoft Teams Administration. You also have experience with Microsoft Enterprise Mobility + Security and Microsoft Endpoint Management/Intune. Benefits: Joining our team comes with a range of benefits designed to enhance your work experience and well-being: Time to relax with 25 days' holiday (pro More ❯

Umbrella Engagement - 6 Months Initial - Must have Outstanding Communication Skills and hold an ITIL Accreditation within either Problem or Major Incident Management Looking for someone with either and indepth knowledge of Problem Management or someone with an indepth knowledge of Major Incident Management. The successful candidates must be used to working within a Team of Service … Management Consultants in a fast paced Medium/Large Sized Organisation with multiple business units. 6 Months. 2 days on site in the North. Potential for a long term role. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of More ❯

has an opportunity to provide strategic guidance in improving our resiliency and reliability. The team is at the forefront of providing production support services including, incident logging, incident resolution, problem management, change management practices, and SRE support. You will need to build a strong relationship with business clients, vendor partners, and IT teams here in the UK More ❯

and components meet and continue to meet all their agreed performance targets and service levels. • Investigate all breaches of service level objectives, initiating remedial activities where possible. • Use application management software and tools to investigate issues, collect performance statistics and create reports. • Continuously suggest and contribute to the team's monitoring strategy to ensure IT teams are equipped with … essential platform metrics, data, and alerts, enabling proactive identification and reduction of faults, bugs, and incidents. • Identify and analyse trends and recurring incidents to support efficient Problem Management. • Participate in daily stand-up meetings with development teams to stay aligned on priorities and progress. • Collaborate with internal business and product teams to ensure real-time prioritisation of active bugs … and the relevant query language. • Previous experience and/or understanding of cloud-based infrastructure (ideally AWS). • Operated in/understanding of an ITIL environment, where Incident/Problem Mgmt, Change Control, etc are implemented. • ITIL working knowledge or qualification • Previous experience in a busy, fast-paced IT environment, working to agreed SLAs and other KPIs beneficial. • Operated More ❯

infrastructure continues to support the business effectively. Essential Ingredients Solid experience in IT infrastructure architecture, with a deep understanding of processes, applications, and server infrastructure. Familiarity with Incident and Problem Management processes. Comfortable using software and hardware like SolarWinds, Microsoft 365 Admin, Citrix, Control Up, VMware, Hyper V, Meraki SD-Wan & Wi-Fi, HP Aurba & Cisco switches plus … Windows Server OS. Create and maintain documentation. Continuously develop technical knowledge on established and emerging infrastructure technologies. Manage multiple infrastructure projects. Understanding of tools used in IT management infrastructure projects, such as issues logs, risk registers, change databases, and CMDBs. Articulate, with the ability to express views clearly and concisely, both verbally and in writing. Ability to keep people More ❯