Problem Management Jobs in the North West

As a talented Services Manager who has a real passion for service delivery, you will have the chance to add significant value in this position and help enable us to become the world-class digital retailer we aspire to be... In an environment that is both cutting-edge and fast...

Check the performance of resolver groups and managed suppliers by reviewing volumes, backlog, resolution times, chase ups, escalations and complaints - Approve the root cause analysis. Problems: - Provide a problem management process that will manage the reactive and proactive ITIL based problem management service... View our latest jobs today on our...

MAIN JOB PURPOSE: This Specialist is responsible for the undertaking of technical and administrative tasks, including work relating to the implementation and support for Tivoli Workload Scheduler (TWS)... *Ensures compliance with the Configuration Management process (addition of assets to the Configuration Management Database (CMDB)) if TWS Scheduling Objects are included... *...

IBM Storage technologies - SAN, NAS, SVC, TPC... Fruition IT is recruiting on behalf of a UK leading organisation that is going through a major IT Transformation Programme and they are seeking a Technical Services Manager to provide service management but also act as a Storage Subject Matter Expert... *Providing emergency...

Lead and develop the team fulfilling multiple ITIL disciplines within the Service Delivery function including: Service Management, Incident Management, Problem Management, Change Management, Release Management, Supplier Management... Provision and delivery the services and infrastructure to support a Business Continuity Plan (BCP) and Disaster Recovery... Demonstrate a pragmatic approach towards service...

The Operations Manager is responsible for operating the ITIL functions of Change, Release, Incident, Problem, Configuration and Asset management. Responsible for all aspects of operations service delivery to include customer satisfaction, people management, facilities management, and operations centre financials... -Drive Operational Excellence through creation, adoption and maturity of tools and...

Essential skills for the Technical Support Engineer: Experience incident and problem management procedures (following ITIL work flow) Experience in the use of Windows/Linux/Unix. Experience of working with MySQL or MS SQL databases... Experience of Business Objects & Crystal Reports... ITIL V2 or V3 Qualification... Demonstrate understanding of HTML and/...

We are looking to recruit an Application Support Engineer who has technical support experience covering most of the following: 3 years experience in incident and problem management procedures (following ITIL work flow) Experience in the use of both Windows and Linux/Unix. Experience of working with MySQL or MS SQL...

Either of the following Microsoft Certifications (or more recent equivalent certification): 1.- MSCE Windows 2000/2003. 2.- MCP MS Exchange 2000/2003... Support of Unified Communications systems, eg OCS / Lync... Support of Microsoft Exchange 2003/2010 standalone and clustered... Blackberry BES support and services... Knowledge of a shared or leveraged...

Proven Storage Management (EMC VNX SAN / Symantec Backup Exec), iSCSI implementation with HA... * Linux Server Administration (Debian/RedHat -> CIFS, Apache, MySQL, Squid Proxy) * Windows XP/7 Support, including automation of client configuration. * Scripting/Programming (proficient): Powershell, VBScript, Perl, CSS, HTML, JavaScript... * Professional: VMware VCP, Microsoft MCSE, ITIL v3 Foundation Certificate... *...

Chief Operating Office (COO) - Responsibility includes Business Intelligence, Governance, GTIS Strategy, and Project & Portfolio Management... - Technologies managed include: Mainframe storage, (SAN) Storage Area Network and Data Centres... - Technologies managed include: SharePoint, Email, Physical & Virtual Desktops... Middleware and System Technology (MWST) - Responsible for: Barclays Mainframe, Middleware & Midrange Technologies. - Technologies managed include...

You will be responsible for full incident management processes ensuring all requests made to ICT for advice and support from whatever source are logged, prioritised, categorised and progressed to resolution in line with the service level agreements and operational level agreements whilst providing high levels of customer service. You must...

Majority of the following experience is required:- -Experience of providing 2nd Line Support on a Technical Service Desk (minimum 3 Years) -Networking/Patching/IP Addressing/DNS/DHCP/Broadband Troubleshooting. -Experience in supporting a Citrix XenApp Server Desktop environment and a Citrix XenDesktop Environment... -Ability to configure and support IPhone, IPad,...

A fantastic opportunity has arisen for a Teradata Database Administrator/Performance Specialist for a leading retail bank based in Manchester in the North West of England. This Teradata Database Administrator/Performance Specialist will be responsible for maintaining and processing the entire banks retail banking data. This IT Service Delivery Teradata...

Smartphone Service Manager... Barclays is a global financial services provider, engaged in retail and commercial banking, credit cards, investment banking, wealth management and investment management services all over the world... As a Smartphone Service Manager within Global Technology Infrastructure & Services (GTIS) at Barclays PLC you will be responsible for the...