11 of 11 Problem Management Jobs in the North West

governance, operational control and service quality. Collaborating with technical, service delivery and customer facing teams, you will drive adoption of best practices across Incident, Problem, Change, Service Request, Knowledge, Asset and Service Level Management. You will use data, customer feedback, and operational insights to identify improvement opportunities, leveraging automation … service management tooling to enhance efficiency, scalability and customer experience. The role requires strong stakeholder engagement, leadership of service reviews and governance forums and the ability to embed practical, outcome-focused processes that improve performance, reduce risk and support continual service improvement. Location/WFH: You can work from ...

involved and help shape conversations around tech you’re interested in, share your knowledge and experience, and learn from colleagues working in very diverse problem spaces. AI You’ll be expected to responsibly adopt AI‐assisted engineering practices—such as GitHub Copilot, GitLab Duo, and similar tools—for code … root-cause analysis. Exposure to AIOps practices , leveraging automation and intelligence for proactive issue detection and incident reduction. Experience supporting production platforms , including incident management, problem management, and continuous improvement. Ability to mentor junior engineers , influence technical standards, and act as a technical point of escalation. What ...

they can accomplish business tasks. This includes logging, prioritising, documenting and actively resolving 2nd line escalated end user requests and incidents within SLA. Problem resolution will involve the use of diagnostic and Service Management tools, as well as require that the individual give in person, hands-on help … desktop level. They will also further troubleshoot problem areas in a timely and accurate fashion. They will require SC clearance. Purpose of the role and your responsibilities; Perform analysis, diagnosis, and resolution of ICT problems escalated from Service Desk for end users, and recommend and implement corrective solutions ...

specifications to create detailed test strategies, plans, and automated test suites. Validate production and non‐production platform changes in accordance with change control, incident management, and problem‐management processes. Execute and automate functional, regression, integration, and performance tests across distributed platform components. Ensure platform validation aligns with ...

Analys tLocation: Manchester (4 days onsite/week) Rate: 335GBP/Day(Inside IR35 ) Job Descriptio n:Profiles with financial services experience, strong Incident & Problem Management background, ITIL v3/v4, and hands‐on use of ServiceNo w.Excellent communication, stakeholder management, Excel/reporting skills … teams with a service‐improvement mindse t. **Core skills :**- Experience of working in financial services indus try- Strong incident background and experience of Incident Management in enterprise transformat ion- Understanding of Problem Managem ent- ITIL v3 or V4 accredi ted- Knowledge of any incident tracking system such ...

global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving. Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders … Engineer role focused on secure web access and SASE engineering. The role is responsible for the end-to-end design, build, deployment, and lifecycle management of technologies that enable secure web access for both users and machine-based traffic. This includes SASE platforms, secure enterprise browser solutions, and controls ...

global voice infrastructure. Supporting Voice platforms and interconnectivity with Enterprise telephony, Contact Center, and Transport, including managing external carriers. Participating in change and problem management reviews to enhance service reliability. Collaborating with other support teams to swiftly manage, triage, and resolve issues. Must-Have Qualifications: We're looking … Teams Admin Center, Microsoft Entra, Message Center, and Service Desk. Experience in engaging Microsoft support tickets and escalation processes. Knowledge of incident and change management processes in a core voice production environment. Nice-to-Have Skills: If you have any of the following skills, we would love to hear ...

Cyber Security (Contract) Preston based | Largely remote (site visits as required) £71.45 per hour (Umbrella | Inside IR35) 6-month contract (initially) Cyber Security Project Management experience essential We're looking for a hands-on Project Manager with strong Cyber Security experience to join one of the UK's leading … risks and dependencies to senior stakeholders Supporting service delivery against KPIs, SLAs and operational targets Driving ITIL best practice , including Service Operations, CSI and Problem Management Ensuring data quality through asset and configuration management Leading service reviews (DSR, WSR, MSR, Operations Reviews) Acting as a Business Analyst ...

control, and meets SLAs. Lead and support the team, helping them grow, perform well, and stay focused on the customer. Keep our incident and problem management processes running smoothly and look for ways to improve them. Use ITIL best practices (ITIL 4 preferred) to make sure everything … communicator, able to explain technical issues clearly to both technical and non-technical audiences. Customer-focused, with a drive to deliver outstanding support. Strong problem-solving skills, with the ability to identify root causes and implement effective solutions. Exceptional written and verbal communication to keep both the team ...

guidance on breaking down technical issues into clear communications for non-technical parties. Take long standing or repeat incidents and progress them under ITIL problem management processes to ensure the long-standing reliability for our customer environments. Support our customers through planned release management processes by planning ...

Proven knowledge of Cisco and Fortinet Proven knowledge of Networking Monitoring Tools (like solarwinds) Experience of working in an ITIL environment Experience of Incident & Problem Management Experience of storage virtualisation, network and security Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business ...