10 of 10 SLA Jobs in Liverpool

Service via the telephone, email and customer portal Log all Incidents and Requests in ServiceNow Using the impact and urgency matrix, ensure that all Incidents are assigned the appropriate SLA Manage all Service Desk tickets, escalating Incidents and Requests to support teams or DevOps teams as appropriate Understand and proactively operate the escalations procedure defined in the Incident Management process More ❯

Location United Kingdom,--Liverpool Job Type Permanent Description My client is looking for an enthusiastic and driven individual to join their thriving team as a service desk analyst. Within the role you will have a range of responsibilities and each More ❯

build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will collaborate with Technical Resource Managers to build dedicated support teams based on technical environment & service requirements. The TSM will be involved in onboarding new customers, ensuring support … time zones may also be considered. The candidate should be able to work both onsite at customer locations and remotely. Responsibilities: Support SDMs in managing support services to meet SLA requirements Participate in Service Review Meetings organized by SDMs Take part in Duty Manager rota & act as Incident Manager for P1 incidents Oversee RCA completion and publication, ensuring preventative actions More ❯

the support of customer issues using the ITSM tool, phone and email as required. Responsible for assessing and triaging service desk tickets according to issue type, in line with SLA and assigning to resolver groups or individuals in line with process in a timely manner. Identify the minimum dataset for requirements and manage the collation of information and communication with More ❯

in project and implementation activity to support the service readiness ahead of go live. Respect all agreements between Itineris and the Customer, as set in the Service Level Agreement (SLA) document. Lead knowledge-sharing and training initiatives to strengthen client and internal team capabilities. Take part in project related activities as required. Participate in the outside business hours standby schedule More ❯

to: Develop Security Automation Tools to implement solutions at scale Triage security findings from multiple tools and work with hundreds of teams to get them remediated within the right SLA Conduct security assessments through code reviews, vulnerability assessments, penetration testing and risk analysis Research on the negative effects of a vulnerability, from minimizing the impact to altering security controls for More ❯

part of a DevOps team, you will work closely with the application and infrastructure POD SMEs to ensure these critical services function to the required standards. Maintain and improve SLA’s and ensure compliance to client policies at all times. Actively participate to achieve organization objectives for efficiencies, innovations, and quality delivery. Perform pro-active analysis on day-to-day More ❯

complex facilities services operation where CAFM data management is key to delivering excellence Performance Management of all CAFM and Compliance related activities, including, Statutory Compliance, Operational and Contractual Compliance, SLA Management, KPI Adherence, Management of rechargeable works, PPM and Reactive Tasks Audit of CAFM system to ensure accuracy of record keeping, rectification times, call categorisation and task allocation. Weekly auditing … a transparent audit trail for outstanding work and work completed Ensure that all key service specification, contractual obligations and deliverables are recorded on the CAFM system (Concept Evolution) Ensure SLA adherence, KPIs, H&S and Compliance Responsibilities Check that RAMS have been signed off by a technical manager Review of PayMech Reports and challenge team on findings Assist the FM More ❯

improve the Incident & Problem management policies, processes and procedures. Manage and drive the progression of high priority and escalated incidents - with focus on proactive stakeholder communication, technical progression and SLA adherence Facilitate root cause analysis of problem records using a variety of techniques Use data, reporting and trending to identify areas of repeating incidents to raise proactive problem records #J More ❯

have the necessary skills to maintain a warm friendly atmosphere. You will be expected to work with a "get the job done" attitude to meet the demands of contractual SLA's. Patient availability may result in different combinations of hours typically between 8am and 8pm. You will be required to undergo a full DBS check before commencement of employment. Qualifications More ❯