Jobs 1 to 15 of 34

Service Desk Analyst

Manchester -
Ricoh UK
Receipt, response, fix and referral of ITS service calls within agreed SLA’s... Classification and prioritisation of calls in-line with Incident Management processes... Escalation of calls within Incident Management guidelines, providing status feedback to customers and team/management at regular intervals... - VPN to backup servers to make sure backups...
Salary: £18k
Posted: Yesterday

Service Desk Team Leader

Manchester, Lancashire -
Rullion IT Plus
To assist the Service Delivery Manager in implementing ITIL processes and procedures into the IT Service Desk... *Have experience in a similar role where you have implemented and managed ITIL processes... *Good understanding of PC hardware and software set-up and configuration , Windows Desktop/Servers as well as TCP/IP...
Salary: £3000 - £25000 per annum
Posted: 5 days ago

2nd Line Support

Liverpool -
Computer Futures
A strong 1st/2nd Line Microsoft based support engineer is needed to join a growing business in their Liverpool offices... You will be responsible for all initial ticketing queries ensuring they are moved upwards to the appropriate team member an ensuring the tickets are completed within SLA timeframes. You will...
Rate: £80 - £110 per annum + competitive
Posted: 5 days ago

Service Desk Team Leader

Salford, Lancashire -
Spring Technology
Reporting into the IT Service Delivery Manager, the successful candidate will ensure that SLA's and KPI's are adhered to within the Service Desk Team... Key responsibilities of the Service Desk Team Leader: *Be of assistance to the Service Delivery manager in implementing ITIL processes into the IT service...
Salary: £25000.00 - £30000.00 per annum
Posted: 5 days ago

1st Line Service Desk Analyst - Trafford Park - £19k

Manchester, Lancashire -
Circle Recruitment
Key Skills: Service Desk, Analyst, Microsoft Support, Customer Service, SLA, Service Level Agreement, Antivirus, McAfee Anti-Virus, Troubleshooting, Active Directory... McAfee Anti-Virus... * Experience working to SLA's (Service Level Agreements) * Strong Microsoft Operating System knowledge e.g. Windows 7, Windows XP... Advantageous: * Experience working with Active Directory... * Knowledge of...
Salary: £17000 - £19000 per annum + Benefits
Posted: 5 days ago

Service Desk Analyst

North West -
Ricoh UK
DIMENSIONS: - Based in the Service Management Centre at Manchester Airport... Search the Service Management tool, to ascertain if there are any open Incidents, Service Requests, Problems, Known Errors or Changes, that are related to the current issue, and link the issue to them if appropriate - To ensure that if an...
Salary: £18k
Posted: 8 hours ago

Service Desk Analyst

Manchester, Lancashire -
Spring Technology
Within the company there are major transformation and improvement projects taking place, which the successful candidate will have to support in a helpdesk support scenario working to agreed SLA's and KPI's... *Achieved Level 2 in service desk and Incident Management. *Networking Experience (Wi-fi, WAN, LAN) *A working...
Salary: £19000.00 - £20000.00 per annum
Posted: Yesterday

Service Delivery Leader

Stockport, Cheshire -
Net Recruit.co.uk Ltd
Position: Service Delivery Leader... Customer Relationship Management... - immediate escalation of high impact client Live or UAT issues to Service Delivery Manager for both service outage and commercially related issues Performance Management... - identify personal training needs and action them Coaching... ITIL Foundation. Minimum GCSE A-C grades preferably ‘A’ levels... Computer...
Salary: £25,000 to £35,000 - Dependant On Experience
Posted: Yesterday

Windows Deployment Engineer

Manchester -
Computer Futures
A strong Windows 7 Deployment Engineer is required to join a fantastic public sector deployment team within the Greater Manchester area... - Windows XP/7 - MS Office - Active Directory - Exchange - Previous experience of doing a Windows 7 Deployment project is essential. We are looking for someone with a can do attitude...
Rate: £11 - £13 per annum + competitive
Posted: 15 days ago

Applications Manager - Service Delivery / ITIL

Liverpool -
Hays IT - Uk Posting account
Applications Manager - Service Delivery / ITIL - Liverpool £52-59k OLA - SLA - Information Systems - Application Management - Service Delivery - Oracle A market leader in their field, based in Liverpool require an Application Manager with a strong service delivery focus to provide day-to-date management of the Application Support team and to make...
Salary: £52000.00 - £59000.00 per annum + benefits
Posted: 13 days ago

Windows Deployment Engineer

Liverpool -
Computer Futures
A strong 1st/2nd Line Microsoft based support engineer is needed to join a growing business in their Liverpool offices... The break down of your day to day duties is as follows - Admin - 10% 1st/2nd Line Support - 50% Intranet/Web Based Systems - 40% The Role - You will work closely...
Rate: £13 - £15 per annum + competitive
Posted: 13 days ago

IT Service Desk Team Lead / ITIL / Service Desk

Manchester, Lancashire -
Circle Recruitment
So in the role you shall be responsible for supervising to ITIL best practices and then have an involvement in core IT Service Management functions. This will include Incident Management, Change Management, Configuration Management and Service Level Management... Keywords: IT Service Desk Team Lead / IT Helpdesk Manager / ITIL / SLA / Service...
Salary: £26000 - £31000 per annum + Benefits
Posted: 5 days ago

Software Support Engineer

Salford, Lancashire -
Outsourcery Hosting Ltd
Essential skills and qualifications required for Software Support Engineer at Outsourcery: - Trouble shooting experience within a IT helpdesk environment preferably with an ISP or hosting business - Understanding of Internet Technologies and Services - DNS, SSL, NAT - Experience with Microsoft’s Server Platforms - Understanding of Microsoft’s Active Directory Desirable skills and...
Salary: From £25,000 to £30,000 per annum plus Bonus, Pension, Benefits
Posted: 22 days ago

1st Line Support Engineer - Windows, Active Directory, Citrix

Greater Manchester -
Talent International
Windows Server, Windows 7, 8, AD, Citrix, Desktops, laptop, 1st line support... Work with MS Windows XP, Windows 7, Windows Server 2003 & Server 2008 R2, AD... Some technical skills needed will include MS Windows XP, Windows 7, Win 2003 + Server 2008, AD, Anti-virus , and ideally some exposure to WANS,...
Salary: £16000 - £20000 per annum + excellent benefits
Posted: Yesterday

IT Service Manager - Circa £50K - ITIL - Manchester.

Manchester, Lancashire -
Adria Solutions Ltd
The IT Service Manager is a senior position within the Service & Change Management Team who will operationally manage the provision of IT services to the Group. This will include BAU services and Service Management support, expertise and oversight into projects... * Providing performance statistics and reporting to customers... * Ensuring that agreed...
Salary: £40000 - £48000 per annum + Benefits
Posted: 5 days ago