Service Level Agreement (SLA) Jobs in England
Jobs 1 to 15 of 212
Manager, team lead, helpdesk, service desk, service delivery, MSP, IT Services, Server, Microsoft, exchange. I am currently recruiting for a Service Desk Manager to join a rapidly growing IT Service Provider based in Epsom. This role will be leading 10 Engineers across 1. st. and 2. nd... The role will...
Epsom, Surrey -
Salary: £35000 - £40000 per annum, Benefits BenefitsPosted: 21 hours ago
Key Skills: WINDOWS SERVER / SUPPORT / TICKETING / REPORTS / 1ST LINE. Sourced by: @ITJobs_W... Who are we? We started up with a handful of people over 20 years ago and now we have grown to over 200 local and technically gifted employees. We understand that the service desk for many is a...
Stoke-On-Trent, Staffordshire -
Salary: £18000 - £23000 per annum + PensionPosted: 3 days ago
The Ins and Outs: - Answer calls made to the service desk and raise corresponding support tickets within the call logging system. - Prioritise incidents, assign impact and urgency. - Respond and resolve incidents within SLA. - Management of open calls and queues to resolve as many calls as possible within SLA. - Escalate service...
Leeds, West Yorkshire -
Salary: Market Salary + BenefitsPosted: 21 days ago
Knowledge of Windows operating systems and desktop applications, Active Directory SCCM and ITIL... Ensure system availability within given service level agreements (SLA’s) Involvement and Partition in Service Desk Projects... Knowledge of Windows operating systems and desktop applications including MS Office 365. Working knowledge of Active Directory, Group Policy, SCCM,...
Selby, North Yorkshire -
The Bridge Ltd
Posted: 2 days ago
The Massive team is filled with passionate and committed specialists who are redefining how users consume content across all devices. We’re specialists in multiscreen delivery and build native applications for every device imaginable - across connected TVs, tablets, mobile and web. You will work with the world’s leading TV...
City, London -
Salary: Competitive SalaryPosted: 14 days ago
Key Skills - ITIL, Active Directory, MS Exchange, Windows Server, Windows Desktops... The Support Analyst will be required excellent listening skills to ensure problems are dealt with in a timely manner whilst working to agreed SLA's... *Experience of troubleshooting Microsoft applications, printers and operating systems... *Understanding of Active Directory, MS...
Letchworth Garden City -
Deerfoot IT Resources Ltd
Salary: £20000 - £22000 per annumPosted: 7 days ago
A proven track record of providing a high level of Customer Service in an IT Support Role - Experience of 1st and 2nd line Problem Solving and Investigation skills with a range of Desktop Hardware and Applications - Experience with the Microsoft Windows suite, Citrix, Networking, Printing, Lotus Notes and Active Directory...
Atherstone, Warwickshire -
TNT Global IT
Salary: Unspecified Competitive Salary + BenefitsPosted: 3 days ago
Ensuring that all cases owned are resolved in accordance to the agreed Service Level Agreement (SLA) Deliver outstanding customer service standards by answering all calls promptly, remaining courteous and professional at all times... Respond to incoming requests, via a variety of media, against thresholds in line with the contracted service...
Capita Internal Resourcing (Capita RPO)
Salary: £20000.00 - £24000.00 per annumPosted: 2 days ago
Investigate, diagnose and resolve incidents within appropriate SLA timescales... Advising Problem Management where incidents require arbitration... recurring incidents, and alerting the Problem Management process... Experience working with Microsoft Word, Excel and Outlook... Experience with Windows XP, Vista, 7 and 8 desktop support. Experience with Windows Server 2003/2008. Experience working...
Salary: £16000 - £18000 per annum + benefitsPosted: 14 days ago
Mac Support Analyst / Service Desk Analyst / IT Support Analyst / Mac OS 10.8-10.11 / GUI / Command Line / MS Office for Mac / Active Directory / Windows... Troubleshoot, investigate and action tickets in line with SLA... Strong Mac OS Background. Strong Windows 7/10 & Active Directory support skills... Excellent Microsoft Office product...
Salary: £26000.00 - £28000.00 per annum + Excellent BenefitsPosted: 20 hours ago
This role will support the planning of Windows 10 rollout and create images for all desktop/laptops. Technologies making up the infrastructure include Windows, Active Directory, MS Office, MS Outlook and VMware... Ensure that business issues are responded to within appropriate SLA whilst understanding the current business priorities... This includes...
Worthing, West Sussex -
ARC IT Recruitment Ltd
Rate: 3 months rolling £ goodPosted: 4 days ago
Excellent understanding of Client/Server technology PC hardware, printers, scanners, other peripherals operating in a networked environment. * Proven troubleshooting skills in Windows, Mac and Citrix environments using Active Directory, Google and Print Queues * Thorough knowledge of TCP/IP networking, DHCP and DNS. * Good understanding of ITIL processes. * Work with service...
City, London -
Harvey Nash plc
Salary: £28000 per annumPosted: 2 days ago
Supporting 700 users across the business, you will be responsible for installing, configuring and administering and resolving all issues of all desktop PCs, peripherals and mobile equipment remotely and through desk side support within SLA parameters. To be considered for the role you will have demonstrable experience working with: Windows...
City, London -
Rate: £80 - £120 per dayPosted: 2 days ago
You will work closely with senior members of the team to ensure that ITIL best practice is followed for incident, problem and service request management. Your new role Supporting customer requests through accurately logged, updated and resolved tickets Communicating clearly and frequently on the process / progress of any requests / incidents...
Hays Specialist Recruitment
Salary: £15000.00 - £20000.00 per annumPosted: 9 days ago
1st Line/Support/IT/Analyst/ITIL/ActiveDirectory/Troubleshoot/Process/Procedure/Service/Incident... These must be analysed, resolved, and reported back within SLA timeframes. You will become an active member of a trusted service desk, and deliver a "fit for purpose" service support function adhering to all IT processes and procedures...
Kettering, Northamptonshire -
Salary: £16000 - £18000 per annum + benefitsPosted: 3 days ago