Jobs 1 to 15 of 284

Service Desk Analyst ( 1st Line )

Cheshire -
Hays IT - Uk Posting account
You will be the first and primary point of contact in providing support to the organisations staff in relation to the IT service. You will be responsible for ensuring all requests and issues are resolved within the SLA's set and escalate requests where necessary. Responsibilities: First point of call...
Rate: £8.81 - £9.65 per hour
Posted: 17 days ago

Service Desk Analyst

Cheshire -
Hays IT - Uk Posting account
You will be the first and primary point of contact in providing support to the organisations staff in relation to the IT service. You will be responsible for ensuring all requests and issues are resolved within the SLA's set and escalate requests where necessary. Responsibilities: First point of call...
Rate: £9.50 - £11.00 per hour
Posted: 15 days ago

IT Service Manager (Government departmen

Central London / West End -
Momentum
IT Service Manager / IT Service Delivery Manager (Government department) Location: Central London... Responsibilities will include: - Manage the IT service desk, ensuring that agreed SLA’s are maintained... - Liaise with service providers ensuring that requests are resolved in line with agreed SLA’s... - Experience of working in a Microsoft Active Directory...
Salary: From £36,000 to £42,000 per annum Excellent benefits package
Posted: 6 days ago

Support Analyst

Brackley -
Applause IT Innovation
Brackley, Northamptonshire... This role will be a customer facing position whereby you will help support users make the best use of their software systems and escalate technical issues where necessary. What will I be doing… *Take incoming calls and emails from end users and log, investigate and resolve any related...
Salary: £18500 per annum + benefits!
Posted: 26 days ago

IT Service Manager

Manchester -
Computer Futures
As the IT Service Manager you will lead a technical team being response for setting SLA's and making sure the team hit them and overseeing day to day operation within the business... *Experience as an operational specialist in a Windows environment carrying out day to day system management and...
Rate: £300 - £350 per annum + competitive
Posted: 11 days ago

ICT Service Desk Assistant 1 st Line Support,

South East London -
The Lifeways Group
6 month fixed term contract with the option of going permanent. The Lifeways Group one of the UK's leading providers of support services for people with diverse complex needs currently have an exciting opportunity for an ICT Service Desk Assistant working at our Head Office in Southwark. You as...
Rate: Competitive
Posted: 15 days ago

Service Desk Team Lead

Warwickshire -
Harvey Nash plc
Key accountabilities: * Ensuring their direct team achieve the Service Centre agreed standards, ensuring all telephone calls are answered within SLA agreements through management of team resource... * Ensure all telephone calls received by the team are entered into the Call Logging System as per the service level agreement. * Manage team resource...
Salary: £28000 - £30000 per annum
Posted: 5 days ago

Service Desk Analyst - Leeds - Permanent

Leeds, West Yorkshire -
Lorien Resourcing
The Service Desk Analyst will be responsible for the following: The key role of a service desk analyst is to provide first line support and offer problem resolution to external customers and staff, assisting them with hardware and software problems via the phone and email to agreed KPI's/SLA'...
Salary: £20000 - £23000 per annum + Benefits
Posted: 2 days ago

1st/2nd LINE SUPPORT ANALYST IMMEDIATE START HUDDERSFIELD

Huddersfield, West Yorkshire -
Integrity IT Solutions
As a 1... line support analyst you will provide support to both clients and internal users to ensure that all key systems are fully operational at all times. This is an urgent position with interview taking place immediately with a view to starting soon after. Duties: - Undertake 1 st /2...
Salary: From £20,000 to £24,000 per annum £20,000 to £24,000 + Benefits
Posted: 3 days ago

Service Desk Analyst

Horsham, West Sussex -
Cyber Team
A thorough understanding of the Microsoft Office application - Exchange and Active Directory *A thorough understanding of IT technologies such as Thin Client computing and virtualization. *Experience of working in an ITIL embracing environment... *To understand and follow the IT Team processes, including those for incident, problem and change management... *Ensure...
Salary: From £20,000 to £25,000 per annum
Posted: 3 days ago

Service Desk Analyst

Nottinghamshire -
Capita - ITIN
Ensuring that all cases owned are resolved in accordance to the agreed Service Level Agreement (SLA) Deliver outstanding customer service standards by answering all calls promptly, remaining courteous and professional at all times... Training and mentoring new starters... So seeking applicants with the following experience and skills: * Any previous experience...
Salary: £16000 - £18000 per annum + Benefits
Posted: 11 days ago

Service Delivery Analyst X 4 - Macclesfield - Circa £20K

Macclesfield -
Adria Solutions Ltd
Our client based in Macclesfield is currently looking for a number of Service Delivery Analysts. You will be joining a growing company that will offer excellent career progression. You will: * Deliver projects in line with specification and timescales. * Experienced and Adaptable IT skills working with Microsoft office suite and bespoke...
Salary: £18000 - £20000 per annum + Benefits
Posted: 23 days ago

Service Desk Analysts - Days

Atherstone, Warwickshire -
TNT Global IT
Fancy a new challenge? How about joining our People Network? Overview of Role. As part of a global reorganisation of its IT function, TNT have embarked on an outsourcing programme. This will commence from mid 2015. To support this transition, and to manage the incidents and requests allocated to the...
Salary: Competitive Salary + Benefits
Posted: 26 days ago

Service Desk Analyst

Wiltshire -
Skye Group
The services include monitoring, managing and co-ordinating Resolver Groups to support data centre incidents through ITIL controlled processes... - The day to day service management of Key activities for SLA driven availability... - ITIL v3 Service Management knowledge... - Experience of data centre operations tasks... - Strong ITIL service delivery orientated skills. - Good...
Salary: From £20,000 to £25,000 per annum with company benefits
Posted: 4 days ago

1st Line Support

Peterborough, Cambridgeshire -
Anderson Lamb
Also anyone with a degree in computer science etc... With multiple offices and data centres across the UK and the globe they deal with enterprise customers... You will ensure all incidents / requests are resolved within the service level agreement times and support the 2nd line analysts... Perform service in alignment...
Salary: Up to £20,000 per annum Plus benefits
Posted: 5 days ago