Jobs 1 to 15 of 318

Head Of Customer Services

Birmingham -
Computer Futures
You would liaise with Customer Services Director in the delivery of services within a designated Customer Portfolio and to ensure sustained and/or increased Customer Satisfaction, Revenue and Profit to client vertical. You would also be responsible for being the person to drive forward business objectives with an enthusiastic and...
Salary: £65000 - £75000 per annum + negotiable, bens etc.
Posted: 6 days ago

1st Line Support

Peterborough, Cambridgeshire -
Anderson Lamb
Anyone with strong customer service skills should apply. My client is a large managed service provider with an exceptional record of providing IT solutions and hardware. They were established over 20 years ago and still run by the same family. With multiple offices and data centres across the UK and...
Salary: From £15,000 to £20,000 per annum
Posted: 6 days ago

On-Site IT Analyst

London -
Applitracker
The Support Analyst role involves the identification, prioritisation, and resolution of end user requests, including the monitoring, tracking and reporting of high priority incidents to senior management. This position is primarily based in Watford or Oxford - and covers those sites along with Berkhamstead, Cambridge and Chelmsford. Occasional cover within the...
Salary: £23000.00 - £25000.00 per annum + car allowance
Posted: 30+ days ago

Service Desk Co-ordinator

Liverpool -
Jumar Solutions
Manage and act as a focal point for chase ups and escalations, with good communication, in accordance with the department's ITIL-based service processes, and assist the Service Desk Manager in the day to day running of the Service Desk... Ability to adhere to and understand impact of SLA'...
Salary: £26000 per annum
Posted: 11 days ago

Service Delivery Analyst

City, London -
I3
Service Delivery Management - Management Information Reporting - Continuous Service Improvement -Problem Management - Strong Excel - KPI/SLA Tracking - Service Management - ITIL... I am currently recruiting a Service Delivery Analyst for our client, well-respected London based commercial insurer... Responsible for creating and analysing all Service Management reporting to include day-to-day...
Rate: £380 per day
Posted: 3 hours ago

Service desk Analyst - 1st/2nd Line - Windows - SQL - Stoke

Stoke-On-Trent, Staffordshire -
Circle Recruitment
SQL / Windows / Active Directory / Database / Applications / Software / Database Admin / Troubleshooting / 1st/2nd line / Call Logging / ITIL / SLA's. Service Desk Analyst with experience in providing 1st and 2nd line support within a Windows environment and also has some knowledge of SQL databases is required by my client based in Stoke...
Salary: £20000 - £25000 per annum
Posted: 2 hours ago

Customer Support / Helpdesk - Reading

Reading, Berkshire -
Bentley Whitaker
Candidates will need strong customer service skills, a technical background with solid experience of the latest Windows and office packages, and the ability to pick up new skills and packages... Experienced in working within clearly defined SLA’s and with a good understanding/appreciation of customer service management principles... Self-...
Salary: From £18,000 to £25,000 per annum
Posted: 18 hours ago

Customer Services Manager - Managed Services

London -
Aximis West
Assists the CSD to achieve the Operational Level Agreement with Service Delivery in order to consistently hit the Service Level Agreement to the customer... Working in partnership with the Service Delivery organisation presenting a seamless brand experience to the Customer... Skills & Experience of the Customer Services Manager: Three years of...
Salary: £50,000 - £60,000 per year
Posted: 6 hours ago

Customer Services Manager - Managed Services

Birmingham -
Aximis West
Assists the CSD to achieve the Operational Level Agreement with Service Delivery in order to consistently hit the Service Level Agreement to the customer... Working in partnership with the Service Delivery organisation presenting a seamless brand experience to the Customer... Skills & Experience of the Customer Services Manager: Three years of...
Salary: £50,000 - £60,000 per year
Posted: 6 hours ago

Customer Support / Applications Support (1st/2nd line) - Reading

Reading, Berkshire -
Bentley Whitaker
Candidates will need strong customer service skills, a technical background with solid experience of the latest Windows and office packages, and the ability to pick up new skills and packages... Experienced in working within clearly defined SLA’s and with a good understanding/appreciation of customer service management principles... Self-...
Salary: From £23,000 to £27,000 per annum
Posted: 18 hours ago

Onsite Support Analyst - Field Based - Birmingham

Warwickshire -
Applitracker
The site support engineer role encompasses any task that can't be completed via the service desk and is passed to you via the in house call logging system, so it could range from 1st line user assistance, to server building and configuration, to change management process involvement... You will...
Salary: £20000.00 - £25000.00 per annum
Posted: 30+ days ago

Service Desk / 1st Line Support

Tewkesbury, Gloucestershire -
Connectus
Working for a small, highly dynamic company, you will be providing support and service to all customer enquires through a centralised service desk in accordance to pre-defined SLA's. You will be undertaking 1st Line responsibilities including recording incidents, problems and changes on the IT Service Desk and escalating...
Rate: £24000 - £27000 per annum
Posted: 4 hours ago

1st/2nd Line Service Desk Analyst - London

City of London -
Quantica Technology - London
7 MSOffice 2003/2007/2010, Active Directory... * Respond to incidents and problems in a timely manner within agreed business SLA's... * Proven ability to implement and support Windows XP and Windows 7 in a networked environment. * Supporting networked desktop and laptop users working with Microsoft Office 2003/2007/2010 Application...
Salary: £22000 - £25000 per annum + Bens / Bonus
Posted: 18 days ago

IT Service Delivery Analyst - London

City, London -
Fruition IT Resources Limited
Fruition IT is working with a leading social software house based in London who are looking to hire a Service Delivery Analyst to either work in London at the co-working office or from home. The Service Delivery Analyst will manage the allocation of support tickets (change requests from clients);...
Salary: £30000 - £40000 per annum + Bens
Posted: Yesterday

Head of 1st Line Support

Chippenham -
Hays IT - Uk Posting account
The role will report directly into the Director of Service Delivery and the 1st Line Support Manager will be responsible for running a team of first line support engineers... The main aspect of the role is to ensure that the service that is delivered to the client is managed to...
Salary: £28000.00 - £35000.00 per annum + excellent benefits
Posted: 5 hours ago