Service Level Agreement (SLA) Jobs in England
Jobs 1 to 15 of 408
Harvey Nash plc
The client: A leading consultancy who are a Microsoft Partner are looking for a Service Desk analyst to join there Managed Services team who are responsible for being the first point of contact for day-to-day support internally and and external clients. The role: -Respond to Level 1 client...
Salary: £25000 - £32000 per annumPosted: 6 days ago
Peterborough, Cambridgeshire -
Anyone with strong customer service skills should apply. My client is a large managed service provider with an exceptional record of providing IT solutions and hardware. They were established over 20 years ago and still run by the same family. With multiple offices and data centres across the UK and...
Salary: From £15,000 to £20,000 per annum Plus fantastic benefitsPosted: 5 days ago
Ipswich, Suffolk -
HAYS INFORMATION TECHNOLOGY
My client based in Ipswich has an exciting position for an experienced Help-desk Engineer to join their growing and successful team of staff. You will be the first point of contact for all internal calls and will be expected to resolve such issues to strict SLA's. If the...
Salary: £20000.00 - £22000.00 per annumPosted: 6 hours ago
Adria Solutions Ltd
Our client based in Macclesfield is currently looking for a Service Delivery / Project Support person. You will be joining a growing company that will offer excellent career progression. You will: * Deliver projects in line with specification and timescales. * Experienced and Adaptable IT skills working with Microsoft office suite and bespoke...
Salary: £22000 - £25000 per annum + BenefitsPosted: 8 days ago
My third sector client is urgently looking for an experienced Service Desk Analyst for their offices based in Chippenham. Reporting to the Service Desk Team Leader the postholder will work as part of a team of 5 Service Desk Analysts providing both phone based and face to face support. They...
Salary: £22,000 p.a. plus excellent benefitsPosted: 15 days ago
Birmingham, West Midlands (County) -
We are looking to recruit a Helpdesk Analyst with experience supporting users across multiple sites, working in a predominantly Microsoft environment. The ideal candidate will have Service Desk / Helpdesk experience and a good understanding of Windows Server and other associated technologies such as Microsoft Office, Active Directory and Exchange... As...
Salary: £16000 - £22000 per annum + BenefitsPosted: 4 days ago
Sandy, Bedfordshire -
Service Desk Analyst / Helpdesk Analyst / Support Analyst / 1st Line Support... £20,000 - £25,000. Sandy, Bedfordshire. Commutable: Bedfordshire, Hertfordshire, Cambridgeshire and Northamptonshire... This a fantastic opportunity for skilled Service Desk Analyst's/Support Analsyt's to join a great organisation's expanding IT team due to an increase in staff...
Salary: £18000.00 - £25000.00 per annum + + additional benefitsPosted: 2 hours ago
Hays IT - Uk Posting account
A Service Desk Analyst with excellent experience is required to join an expanding Service Delivery Team at my client's Watford office to support internal members of staff in a Windows 7 environment... The successful candidate will have strong communication skills with a proven track record in problem solving and...
Rate: £10.00 - £12.00 per hourPosted: 22 days ago
Milton Keynes -
Hays IT - Uk Posting account
Responsibilities will include, but not be limited to; - Receiving inbound calls from users with technical issues with a view to efficiently generating a resolution at first contact. - Adequately managing customer's expectations of a technical fix, quickly and efficiently identifying and escalating L2 status dilemmas to the second line support...
Rate: £10.00 per hourPosted: 12 days ago
Milton Keynes, Buckinghamshire -
The 3 rd Line Support Analyst will be required to provide 3 rd line support for all escalated issues within established SLA's. The successful candidate will have SQL knowledge / experience, proactively monitor & maintain key systems / servers, liaising with 3 rd parties to solve hardware / software issues, Update and maintain...
Salary: 25-30kPosted: Yesterday
Sandy, Bedfordshire -
Service Desk Analyst, Support Analyst, Helpdesk - ITIL - South East - 16k- 25k... ITIL... Excellent verbal and written communication especially when producing documents using the standard Microsoft applications... Skills and Experience: Experience of working within SLA''s for incident and service requests. Word, Excel, PowerPoint and Outlook. An ITIL Foundation certificate is...
Posted: 3 days ago
Wakefield, West Yorkshire -
The role encompasses incident management for the various systems you support, preventing, fixing and escalating issues as required and managing updates to the business.You would be involved in projects within the business such as new system deployments and hardware refreshes within the supply chain.You will also be working...
Salary: Unspecified £CompetitivePosted: 25 days ago
West Midlands -
The client is seeking an Analyst with the following experience: SQL. SLAM (Service Level Agreement Monitoring) SLR (Service Level Reporting) Reference Costs. Any experience of the SLR system, Synergy (Built by CACI) would be beneficial but not essential.
Posted: 22 days ago
Own and resolve incidents and problems efficiently and with agreed SLA's . To be aware of, and work within any contractual variations of the standard OPENHIVE SLA (both service and ticket SLA) for our customers... Use ITIL best practices to develop processes in support of the tasks performed ... To follow...
Salary: Pro RataPosted: 4 days ago
Capita - ITIN
Incident resolution tasks * Own and resolve incidents and problems efficiently and with agreed SLA's * To be aware of, and work within any contractual variations of the standard OPENHIVE SLA (both service and ticket SLA) for our customers. * Liaise with customers to ensure incidents and problems are resolved to their...
Rate: £30000 - £31500 per annum + Pro RataPosted: 6 days ago