18 Service Analyst Jobs in the South East

Support Analyst, Service Desk, 1st line, COR5693 An excellent, award winning company seeks a Support Analyst/Service Desk Analyst – with some existing commercial IT experience - for a varied role within a dynamic SME environment. The Role In a varied and highly-visible role, the … Support Analyst/Service Desk Analyst will be given the necessary training and support to provide support services to approximately 750 users across multiple sites in the UK, covering 1st line desktop support, whilst also getting involved in some interesting and varied project work. My client operates … a modern Microsoft environment based-around core technology including Windows 10, Office 365 and Active Directory. The Support Analyst/Service Desk Analyst will be based full-time in the office in Redbourn. The Company The Support Analyst/Service Desk Analyst will be more »

Role: Senior Service Analyst Location: Maidstone, Kent £Competitive + Company Bonus & Benefits Hours: Monday to Friday 8:30 am until 4:30 pm (37.5 Hours) Our client, a leading international manufacturer, is currently recruiting an experienced Senior Service Analyst to join their site in Maidstone. This … is an exciting opportunity to join a growing team within this newly established vacancy. As a Senior Service Analyst, you will report directly to the local Service Desk Team Lead working closely with other colleagues to service impacting incidents and to fulfil requests. Knowledge of supported … effectively manage escalations and reassign incidents and requests for faster resolutions. Duties include: - Deliver day-to-day activities for Incident Management, Request Management, and Service Desk processes whilst following the documentation available to support these activities. - Collaborate with service analysts across all business functions to meet and where more »

Global recycling/manufacturing group requires a Senior Service Analyst for their Kent office based near Maidstone. Excellent salary, benefits include generous pension, on-site gym, Monday to Friday 8.30 – 4.30 (office based), great career prospects. This is an exciting time to join the Global IS team within … for the company by undertaking an exciting Global IS transformation programme which sets the foundation for their success. About the role: Reporting to the Service Desk Team Lead, this role will work closely with other Global IS colleagues to service impacting incidents and fulfil requests. Knowledge of supported … to effectively manage escalations and re-assign incidents and requests for fastest resolution or fulfilment. Occasional travel across UK sites will be required. Senior Service Analyst Accountabilities: Deliver day-to-day activities for Incident Management Request, Management Service Desk process, while following the documentation available to support more »

Global recycling/manufacturing group requires a Senior Service Analyst for their Kent office based near Maidstone. Excellent salary, benefits include generous pension, on-site gym, Monday to Friday 8.30 – 4.30 (office based), great career prospects. This is an exciting time to join the Global IS team within … for the company by undertaking an exciting Global IS transformation programme which sets the foundation for their success. About the role: Reporting to the Service Desk Team Lead, this role will work closely with other Global IS colleagues to service impacting incidents and fulfil requests. Knowledge of supported … to effectively manage escalations and re-assign incidents and requests for fastest resolution or fulfilment. Occasional travel across UK sites will be required. Senior Service Analyst Accountabilities: Deliver day-to-day activities for Incident Management Request, Management Service Desk process, while following the documentation available to support more »

Service Desk Analyst Reference : APR20249233 Location : RSPB UKHQ - The Lodge Salary : £29,200.00 - £31,347.00 Per Annum Benefits : Standard This is a Permanent role for 37.5 hours per week. This role is a hybrid role , which will based at our UKHQ in Sandy, Bedfordshire a maximum of … days per week - therefore the successful candidate will need to live within commuting distance of SG19 2DL. As a Service Desk Analyst within the Technology Customer Services team you will be responsible for providing first line support for all RSPB staff and volunteers in the day to day … insight and experience will play a big part in our ability to improve our technology maturity and skill levels across the organisation. As a Service Desk Analyst within the Technology Customer Services team you will be responsible for providing first line support for all RSPB staff and volunteers more »

Global recycling/manufacturing group requires a Senior Service Desk Analyst for their Kent office based near Maidstone. Excellent salary, benefits include generous pension, on-site gym, Monday to Friday 8.30 – 4.30 (office based), great career prospects. This is an exciting time to join the Global IS team … for the company by undertaking an exciting Global IS transformation programme which sets the foundation for their success. About the role: Reporting to the Service Desk Team Lead, this role will work closely with other Global IS colleagues to service impacting incidents and fulfil requests. Knowledge of supported … to effectively manage escalations and re-assign incidents and requests for fastest resolution or fulfilment. Occasional travel across UK sites will be required. Senior Service Analyst Accountabilities: Deliver day-to-day activities for Incident Management Request, Management Service Desk process, while following the documentation available to support more »

Service Cost Analyst 12 Month Fixed-Term-Contract Reading (Hybrid - 3 days in office, 2 from home) Reporting to the Service Desk Team Leader, the Service Desk Analyst will be responsible for providing support for and analytics focussed on the Services cost within the business … we serve. Responsibilities/Tasks Support your team to control the authorisation of parts requested by field staff based on cost limitations set by service management and offer alternatives that reduce costs but maintain service effectiveness. Execute the full LLU Warranty process for Annodata and Kyocera plus any … to provide insights that can be used by the business to optimise its operation. Administer and maintain tools, knowledge bases, customer documentation required for Service Cost Analysis Proactively seeking out anomalies in Vale (and other ITSM platforms as required) working with the wider team to address. Update Dealer and more »

Service Management Analyst - ServiceNow Reference Number - 78527 This Service Management Analyst - ServiceNow will report to the Head of IT Operations and will work within the Information Systems directorate based in our Crawley office. You will be a 12 month Fixed Term employee. You will attract a … provider to ensure operations are meeting desired levels, and roadmaps are delivered to time and appropriate quality. To also be part of the UKPN Service Assurance team, whose role is to ensure IS service providers (both internal and external) are delivering to appropriate levels of service and … in place. DIMENSIONS Budget: no direct control or financial authority. Results: delivery of operational scorecard including number of P1 incidents, incidents recovered within SLA, service requests delivered within SLA, internal customer satisfaction (CSAT) DUTIES AND RESPONSIBILITIES Accountable for MyIT end to end Accountable for production and maintenance of MyIT more »

want to progress and develop their career in a fast-paced tech company. Role Description We are seeking a highly motivated and detail-oriented Service Delivery Analyst to join our dynamic team at eflow Global. The Service Delivery Analyst will play a crucial role in ensuring … the successful onboarding of clients onto our platforms, managing multiple onboardings concurrently, and collaborating across departments to deliver exceptional service to our clients. It is NOT essential to have prior experience in Regtech or FinTech. Attitude, team ethic and transferable skills are most important to us. We are specifically … the relevant teams internally. Career Progression This role offers a clear career path for growth within the organisation. The progression is as follows: 1) Service Delivery Analyst (Current Role) - Focus on mastering onboarding clients and client support Develop expertise in the onboarding process and day-to-day use more »

Service Desk Analyst Role: We are seeking ambitious hard working team players to join our service operations team and build their careers with the business. The IT Support Analyst will work within the Service Desk Team providing 1st line software, hardware and network support to … requests and solving problems impacting delivery of BAU IT services. You will also identify and suggest improvements to processes and procedures used by the Service Desk to keep our customers happy. Key Responsibilities: Providing top-quality 1st line support Taking ownership of incidents, requests and problems Ensure all modes … of customer contact are responded to - Telephone calls and Emails, Self-Log Providing a first class level of service by meeting or exceeding contractual SLAs, KPIs and Customer Satisfaction Ensure the highest level of troubleshooting is applied to every customer contact made through the use of agreed scripts and more »

Global recycling/manufacturing group requires a Senior Service Analyst for their Kent office based near Maidstone. Excellent salary, benefits include generous pension, on-site gym, Monday to Friday 8.30 – 4.30 (office based), great career prospects. This is an exciting time to join the Global IS team within more »

Job summary KMPT Seeks Service Desk Analyst to Join Our Thriving Team! Do you thrive in a fast-paced environment where you can provide exceptional technical support and help others succeed? Are you passionate about user experience and continuous improvement? If so, then we want to hear from … you! KMPT , a highly-rated NHS Trust, is seeking a skilled and experienced Service Desk Analyst to join our dynamic team. This is a hybrid role, offering the flexibility to work from home alongside collaborating with colleagues in our Aylesford office one day a week. In this customer … can: deliver high levels of technology assurance and high levels of customer satisfaction ensure the best return on investment is achieved through technology-enabled service transformation negotiate and drive best value from technology investment, contracts and outsourcing arrangements ensure all staff are adequately developed and able to make effective more »

Senior Service Desk Analyst Office 365 (O365 & EUD Support) £35,510 - £44,197 plus £1,750 location allowance and a 12.5% Shift allowance, hybrid working and excellent benefits Based at Hanslope Park near Milton Keynes Free shuttle bus available between central Milton Keynes and Hanslope Park Have you … ever thought about getting more from your career, using your passion for technology and customer service skills for a global organisation that delivers for the UK government and our international partners? If youre passionate about technology and ready to lead a high performing team, this could be your next … to a Cloud platform. No matter the task, they are on hand to support. Now, youve got the opportunity to join them. Inspire our Service Desk Analysts to be the best Our customer-focused Global Support Centre provides technical support across a wide range of ICT systems and services more »

Job summary As an IT Service Desk Analyst, you'll play a central role when it comes to supporting customers and colleagues via telephone, our Self-Service Portal, Chat and remotely accessing our customers devices. With an interest in IT and an opportunity to expand your technical … a high performing team ensuring there is minimal downtime to services. You will act as the first point of contact on the SCW IT Service Desk so applicants must be confident to talk over the phone and provide friendly customer service. Main duties of the job Communicating with customers … via telephone, our Self-Service Portal (SSP), or by using Live Web Chat. You'll monitor these channels and ensure tickets are responded to in a timely manner. You'll use our IT Service Management Tool (ITSM) to accurately capture information and provide 1st line IT support and more »

development Routine maintenance updates with other IT staff and business units Provide all required documentation including standards, configurations and diagrams Provide knowledge transfer of Service Desk operations Technical Requirements Phone support experience necessary. Technical Service desk or technical call center experience is necessary. Disciplined, systematic problem solving skills … Windows 2000 Servers: Windows 2000, Windows 2003, Windows 2008, Knowledge of Active Directory, Exchange 2003/2007 ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center User account creation for Active Directory, Exchange Mailboxes, Distribution lists Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live … Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must. Ability to integrate as a cross-functional, team player in a fast more »

A quick look at the role The Service Desk Analyst provides 1st line support for all IT, telephony, network and application issues across the group. All incidents must be logged, managed and resolved within agreed SLAs and where necessary escalated to senior colleagues. You will have excellent communication … skills, a passion for customer service and be a quick learner. This is an office based role and the Service Desk’s opening hours are 7am to 6pm, Monday to Friday so we operate a rota to cover those times. Your core responsibilities Handle customer incident or request … Incidents and requests with regular updates to end users until the point of resolution Log tickets with the relevant third parties Comply with current Service Desk standards, policies, and procedures Establishes and develop relationship with other IT teams through frequent and constructive communication Identify/implement process improvements Update more »

Group Service and Technical Reporting Analyst Location : Volkswagen Group's National Learning Centre, Wymbush Salary : Competitive, DOE + Benefits! Contract : Permanent, Full time Benefits: 25 days plus annual leave plus BH, Holiday buy and sell scheme, Employee referral scheme, Private health insurance, Pension contribution, Eye test vouchers, Electric … UK, we offer diverse services across automotive, oil and gas, insurance and chemical and process safety industries. We are now recruiting for a Group Service and Technical Reporting Analyst to design, develop and manage high quality reports and visualisations e.g. Power BI. You will work with stakeholders across … Group functions, IT and multiple departments within the six VWG UK Brands but primarily for the Service and Technical function within One Aftersales. You will Develop and operate in conjunction with the central database (One Aftersales) to deliver a detailed forecast by line of the S&T business, leading more »

business applications, infrastructure, and any associated data services. You'll be the key point of contact for escalations related to incidents logged via the service desk, suppliers, and any system alerts. You won't need to resolve the tickets technically yourself. Rather, you will liaise with the 3rd party … service providers to ensure critical incidents are resolved in a timely manner in accordance with SLA agreements. It's a busy and dynamic environment. Alongside the day-to-day BAU operational activities you'll also be involved in key project work. This includes the introduction and setup of new more »