12 of 12 Service Delivery Jobs in Cambridgeshire

Join a Leading Semiconductor Company as a Service Delivery Manager ! We’re recruiting on behalf of a cutting-edge semiconductor client who is driving innovation in AI enablement across infrastructure, platforms, and business processes. This is a unique opportunity to lead service delivery for AI solutions in a fast-paced, forward-thinking environment. Contract Details Contract … Length: 6 months Daily Rate: £500 per day (inside IR35) Location: Cambridge (Hybrid – 3 days on-site per week) Start Date: ASAP Key Responsibilities Lead service readiness and delivery for AI tools and platforms. Coordinate release cycles, early life support, and post–go-live activities. Translate technical updates into clear, user-focused communications. Maintain enablement repositories and knowledge … sessions and awareness campaigns. Support internal reporting through adoption and performance data. Key Requirements Strong written and verbal communication skills; able to simplify complex technical concepts. Proven experience in service delivery, communications, or enablement within IT or enterprise environments. Familiarity with platforms such as SharePoint, Confluence, Jira, and ServiceNow. ITIL experience is essential. Understanding of AI tools and More ❯

In a Nutshell We have a fantastic opportunity for a Service Delivery Engineer to join our team within Vistry Services. You may be based out of our Leicester or Peterborough offices but travel may be required to both. As our Service Delivery Engineer, you will provide first class level of customer service to all users … you will be a 2nd line escalation point for the service desk. A key element to the role is being visible within the business, provide onsite support to users irrespective of their location. We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific … car allowance or travel allowance Salary sacrifice car scheme available to all employees Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x More ❯

Looking for to work at the forefront of technology in one of the most modern ITSM environments globally? Look no further. This role bridges the gap between technical delivery and exceptional user experience, specifically with AI Enablement at the heart of what you do. You’ll orchestrate service readiness, lead enablement communications, and champion the voice of the … across our global teams. Location: Cambridge (Hybrid) Rate: £550 per day (inside) Immediate start available. Global fast paced environment. What You’ll Be Doing Own the end-to-end service delivery for AI tools and platforms, from release to adoption. Partner with Product, QA, and Ops to ensure seamless go-lives, early life support, and continuous improvement. Translate … Use data to tell the story, combining operational, technical, and engagement metrics to inform leadership and shape future releases. What You’ll Bring A passion for clarity, structure, and service excellence. Proven experience in service delivery, enablement, or communications within a tech or enterprise environment. Strong storytelling and communication skills, you can translate tech into impact. Experience More ❯

In a Nutshell We have a fantastic opportunity for a Service Delivery Engineer to join our team within Vistry Services. You may be based out of our Leicester or Peterborough offices but travel may be required to both. As our Service Delivery Engineer, you will provide first class level of customer service to all users … you will be a 2nd line escalation point for the service desk click apply for full job details More ❯

The Head of Infrastructure and Operations is responsible for leading the design, delivery, and continuous improvement of MM Flowers’ technology infrastructure and operational systems. This role ensures that the company’s IT foundations are secure, scalable, and resilient to support business growth, digital transformation, and operational excellence. The position combines strategic planning with hands-on leadership, ensuring infrastructure and … operations deliver reliable, high-performing technology services across the organisation. This includes oversight of infrastructure, security, and operational teams as well as relationships with key vendors, service providers, and business stakeholders. The role acts as a bridge between business needs and technology delivery — enabling innovation while maintaining compliance, security, and performance excellence. Develop and deliver the IT infrastructure … and operations strategy in alignment with business goals and digital transformation initiatives. Ensure all systems are designed and managed to meet future scalability, sustainability, and innovation requirements. Maintain high service availability, resilience, and performance across all infrastructure and IT operations. Drive automation, cost efficiency, and continuous improvement across all infrastructure processes and systems. Ensure infrastructure and data security standards More ❯

to £50,000 (DOE) Full-Time | Permanent Are you an experienced 3rd Line Support Engineer looking to take the next step in your career with a forward-thinking Managed Service Provider (MSP)? Our client, a well-established MSP based in Huntingdon, Cambridgeshire, is seeking a proactive and highly skilled IT professional to join their growing technical team. About the … you'll play a key role in delivering exceptional technical support to a diverse client base across a range of technologies and industries. You'll work closely with the Service Desk Manager, ensuring that tickets are resolved efficiently, SLAs are consistently met, and the overall service delivery remains of the highest standard. This position also includes an … a broad range of technologies (Microsoft, networking, cloud, security, etc.) Act as an escalation point for complex technical issues from 1st and 2nd line teams Liaise closely with the Service Desk Manager to monitor ticket queues, ensure SLA compliance, and improve service delivery processes Assist in mentoring, training, and developing service desk staff Contribute to documentation More ❯

to £50,000 (DOE) Full-Time | Permanent Are you an experienced 3rd Line Support Engineer looking to take the next step in your career with a forward-thinking Managed Service Provider (MSP)? Our client, a well-established MSP based in Huntingdon, Cambridgeshire, is seeking a proactive and highly skilled IT professional to join their growing technical team. About the … you'll play a key role in delivering exceptional technical support to a diverse client base across a range of technologies and industries. You'll work closely with the Service Desk Manager, ensuring that tickets are resolved efficiently, SLAs are consistently met, and the overall service delivery remains of the highest standard. This position also includes an … a broad range of technologies (Microsoft, networking, cloud, security, etc.) Act as an escalation point for complex technical issues from 1st and 2nd line teams Liaise closely with the Service Desk Manager to monitor ticket queues, ensure SLA compliance, and improve service delivery processes Assist in mentoring, training, and developing service desk staff Contribute to documentation More ❯

goals. This role combines strategic leadership with hands-on technical management. You will work closely with other departemental leads to ensure alignment across infrastructure and data environment, lead IT service delivery and continuously drive improvement in efficiency, reliability, and user experience. Key Responsibilities Develop and execute the company’s IT infrastructure strategy in line with overall business objectives … on-prem, hybrid, or cloud) Ensure data security, disaster recovery, and business continuity plans are in place and effective Manage IT infrastructure budgets, procurement, and vendor relationships Lead IT service delivery, including incident, problem, and change management Optimise IT operations for performance, scalability, and cost efficiency Report on IT performance, risks, and projects to the Senior Management Team … Establish and monitor key performance indicators (KPIs) and service levels Stay up to date with industry trends and emerging technologies to guide future strategy Key Skills & Experience A minimum of at least five years in IT leadership roles Strong technical knowledge across networking, virtualisation, storage, and cloud platforms (AWS, Azure, or GCP) Experience with Windows and Linux environments and More ❯

complex technical issues. This involves a thorough investigation and resolution of incidents that affect the supported platforms. Our monitoring toolset may detect these issues or report them through the Service Desk ticket logging process. The role includes resolving technical incidents and helping to deliver complex projects. Your expertise offers insights and strategies for solution development and optimisation. We rely … when required. Join the on-call rota and provide support out of hours. Escalate and work with vendors when required. Manage and complete scheduled tasks when required. Raise potential service issues initially with Team Leader/Service Desk Delivery Manager/Service Delivery Managers. Escalate potential problem issues with Problem and Incident Management. What we More ❯

respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology, manage assets and refresh systems. … and maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? The Operations Manager will strategically lead our Service Desk and NOC functions, managing managers rather than performing day-to-day tasks, and reporting to the Service Delivery Director; you will set direction for resource planning … commercial activity and supplier spend while holding accountability for SLA, OLA and KPI delivery through strong governance, escalation and performance frameworks. You will lead workforce modelling and capacity planning, forecast demand and develop long-term resourcing strategies and scenario models to support growth; contribute to bids and proposals, represent the NOC in customer and bid meetings, shape service More ❯

new technologies and processes are adopted effectively across the business. Partner with business stakeholders to capture requirements and deliver effective system solutions. Manage relationships with technology vendors, ensuring high service delivery standards and value for investment. Negotiate contracts and manage vendor performance in line with agreed KPIs. Lead a team of Business Systems specialists, setting clear goals and More ❯

very closely with the IT Systems Manager. You will be responsible for contributing to the IT strategy of the business, as well as other It aspects such as security, service delivery, and architecture. This role would suit an IT Support Engineer that wants to work a varied role as an Assistant IT Manager, with the ambition that matches More ❯