13 of 13 Service Delivery Jobs in Cambridgeshire

As a Payroll Service Delivery Manager within Zellis Managed Services, you will report to the Service Delivery Director and lead a team of 10–20 Payroll, HR, and operational professionals. Your primary responsibility is to ensure the effective and efficient delivery of high-quality services to our clients, in alignment with Zellis standards and legislative … requirements. You will be accountable for the end-to-end service delivery for your customer portfolio (UK/Ireland), supported by teams across UK, Ireland, and India. This role demands strong leadership, strategic thinking, and a commitment to continuous improvement. You will drive performance, manage risk, and foster a culture of excellence and development within your team. In … this role your key responsibilities will be: Service Delivery & Operational Excellence Accountable for the consistent delivery of all contractual SLAs across Payroll and HR functions, whether delivered on or off-shore. Ensuring compliance with SLAs, KPIs, and regulatory standards. Accountable for all operational output whether delivered on or off-shore, monitoring service quality through controls, audits More ❯

In a Nutshell We have a fantastic opportunity for a Service Delivery Engineer to join our team within Vistry Services. You may be based out of our Leicester or Peterborough offices but travel may be required to both. As our Service Delivery Engineer, you will provide first class level of customer service to all users … you will be a 2nd line escalation point for the service desk. A key element to the role is being visible within the business, provide onsite support to users irrespective of their location. We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific … car allowance or travel allowance Salary sacrifice car scheme available to all employees Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x More ❯

to £50,000 (DOE) Full-Time | Permanent Are you an experienced 3rd Line Support Engineer looking to take the next step in your career with a forward-thinking Managed Service Provider (MSP)? Our client, a well-established MSP based in Huntingdon, Cambridgeshire, is seeking a proactive and highly skilled IT professional to join their growing technical team. About the … you'll play a key role in delivering exceptional technical support to a diverse client base across a range of technologies and industries. You'll work closely with the Service Desk Manager, ensuring that tickets are resolved efficiently, SLAs are consistently met, and the overall service delivery remains of the highest standard. This position also includes an … a broad range of technologies (Microsoft, networking, cloud, security, etc.) Act as an escalation point for complex technical issues from 1st and 2nd line teams Liaise closely with the Service Desk Manager to monitor ticket queues, ensure SLA compliance, and improve service delivery processes Assist in mentoring, training, and developing service desk staff Contribute to documentation More ❯

to £50,000 (DOE) Full-Time | Permanent Are you an experienced 3rd Line Support Engineer looking to take the next step in your career with a forward-thinking Managed Service Provider (MSP)? Our client, a well-established MSP based in Huntingdon, Cambridgeshire, is seeking a proactive and highly skilled IT professional to join their growing technical team. About the … you'll play a key role in delivering exceptional technical support to a diverse client base across a range of technologies and industries. You'll work closely with the Service Desk Manager, ensuring that tickets are resolved efficiently, SLAs are consistently met, and the overall service delivery remains of the highest standard. This position also includes an … a broad range of technologies (Microsoft, networking, cloud, security, etc.) Act as an escalation point for complex technical issues from 1st and 2nd line teams Liaise closely with the Service Desk Manager to monitor ticket queues, ensure SLA compliance, and improve service delivery processes Assist in mentoring, training, and developing service desk staff Contribute to documentation More ❯

business opportunities, managing the full sales cycle, and identifying ways to maximise revenue across both new and existing accounts. You ll work closely with internal teams to ensure exceptional service delivery and to support the organisation s strategic objectives. Key Responsibilities: Proactively identify and develop new business opportunities across targeted markets Build, nurture, and manage strong client relationships … a strong pipeline and meet/exceed agreed sales targets Conduct market research to identify trends, competitor activity, and opportunities for growth Collaborate with operational teams to ensure seamless service delivery About You: Proven experience in a Business Development, Sales, or Account Management role A self-starter with a proactive and resilient approach to winning business Excellent communication More ❯

Customer Service Executive - Peterborough - 27/31k + Benefits ALH Recruitment are looking to recruit a Customer Service Exec with immediate effect for our client, an industry leader who have their HQ based in Peterborough. The Customer Service Exec/Client Success Executive plays a key role in ensuring exceptional client experience and satisfaction. This role involves … reviewing service performance, generating insightful reports, and proactively managing client needs across tickets, projects, and internal tasks. It will also involve acting as an escalation point and therefore require strong communication skills, attention to detail, and a proactive approach to client engagement. Duties - Responsibilities: Monitor and evaluate service delivery against agreed SLAs and KPIs Prepare and deliver … client performance reports, including ticket resolution times, project progress, and service metrics Serve as the primary point of contact for key clients, addressing any concerns, issues, or escalations and ensuring they are resolved in a timely manner Provide actionable insights to internal teams and clients Actively monitor open tickets and ensure timely updates and resolution Coordinate internal tasks to More ❯

respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology, manage assets and refresh systems. … and maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? The Operations Manager will strategically lead our Service Desk and NOC functions, managing managers rather than performing day-to-day tasks, and reporting to the Service Delivery Director; you will set direction for resource planning … commercial activity and supplier spend while holding accountability for SLA, OLA and KPI delivery through strong governance, escalation and performance frameworks. You will lead workforce modelling and capacity planning, forecast demand and develop long-term resourcing strategies and scenario models to support growth; contribute to bids and proposals, represent the NOC in customer and bid meetings, shape service More ❯

accurate operational performance data, reports, KPIs and compliance documentation (including FOI, ERIC returns, CAS alerts). Ensure all BEM operational processes and data systems support safe, efficient and compliant service delivery. Plan and programme PPM and reactive maintenance tasks, ensuring appropriate risk prioritisation. Provide specialist advice on building engineering systems across a large, complex hospital estate. Lead projects relating More ❯

accurate operational performance data, reports, KPIs and compliance documentation (including FOI, ERIC returns, CAS alerts). Ensure all BEM operational processes and data systems support safe, efficient and compliant service delivery. Plan and programme PPM and reactive maintenance tasks, ensuring appropriate risk prioritisation. Provide specialist advice on building engineering systems across a large, complex hospital estate. Lead projects relating More ❯

of the colleague lifecycle - from recruitment and onboarding to reward and engagement, and beyond. What You'll Do Lead and inspire a team of People Advisors, fostering collaboration and service excellence. Own and optimise HR systems (SuccessFactors, ATS, SharePoint), ensuring smooth operations. Deliver data-driven insights to inform People strategy and business decisions. Shape the employee lifecycle , creating positive … sacrifice options: Private medical insurance Car scheme Holiday purchase scheme Essential Skills What We're Looking For Proven People Operations or Operational managerial experience with a track record of delivery, execution and results. Strong systems expertise and technology mindset with ability to troubleshoot (HRIS such as SuccessFactors/SAP). Solid understanding of optimising people processes, policies, with an … communication skills, with the ability to engage and influence stakeholders effectively. Passion for innovation, efficiency, and employee experience . Exceptional problem-solving skills and a customer-centric approach to service delivery. More ❯

data quality, compliance, and reporting for estates assurance. Managing and developing maintenance processes aligned with statutory and NHS standards. Providing leadership to teams, ensuring continuous improvement and customer-focused service delivery. Acting as the technical and managerial lead for systems under your control. The successful Development candidate will have: Degree in IM&T or an equivalent technical discipline PRINCE2 … IT knowledge, including CAFM systems and asset management Benefits of the Systems and Development Manager will include: Generous annual leave: starting at 27 days plus public holidays, rising with service Sought after pension scheme: one of the most comprehensive schemes available Flexible working options and family-friendly policies Learning and development opportunities: tailored to help you grow Employee wellbeing More ❯

data quality, compliance, and reporting for estates assurance. Managing and developing maintenance processes aligned with statutory and NHS standards. Providing leadership to teams, ensuring continuous improvement and customer-focused service delivery. Acting as the technical and managerial lead for systems under your control. The successful Development candidate will have: Degree in IM&T or an equivalent technical discipline PRINCE2 … IT knowledge, including CAFM systems and asset management Benefits of the Systems and Development Manager will include: Generous annual leave: starting at 27 days plus public holidays, rising with service Sought after pension scheme: one of the most comprehensive schemes available Flexible working options and family-friendly policies Learning and development opportunities: tailored to help you grow Employee wellbeing More ❯

The Role As the Business Development Manager, you ll: • Identify and pursue new business opportunities to expand the customer base. • Build and maintain strong relationships with clients, ensuring excellent service delivery. • Collaborate with cross-functional teams to develop tailored solutions that meet client needs. • Monitor market trends to inform strategic decisions and drive competitive advantage. • Prepare presentations and proposals … company s offerings to potential clients. You To be successful in the role of Business Development Manager, you ll bring: • Proven experience in business development or sales within the service sector. • Excellent communication and interpersonal skills to engage effectively with clients. • Strong analytical and strategic thinking abilities to identify growth opportunities. • A results-driven attitude with a track record … dedicated to providing innovative solutions in the Maintenance Services industry. They have a strong track record of growth and invest significantly in their teams to ensure a high-quality service for their clients. This is a unique opportunity to influence the direction of the business and work within a supportive team culture. You ll enjoy: • A competitive salary reflecting More ❯