1 to 25 of 33 Service Delivery Jobs in Cambridgeshire

Payroll Service Delivery Manager within Zellis Managed Services, you will report to the Service Delivery Director and lead a team of 10–20 Payroll, HR, and operational professionals. Your primary responsibility is to ensure the effective and efficient delivery of high-quality services … clients, in alignment with Zellis standards and legislative requirements. You will be accountable for the end-to-end service delivery for your customer portfolio (UK/Ireland), supported by teams across UK, Ireland, and India. This role demands strong leadership, strategic thinking, and a commitment to continuous improvement. ...

Purpose of the Role The Senior Specialist, Service Operations, is responsible for driving global service operations strategy and execution. This role focuses on optimising processes, improving efficiency, and enabling digital transformation across service functions to deliver exceptional customer experiences and operational excellence. Key Responsibilities Strategic Leadership: Define … implement global service operations strategies aligned with Service business objectives. Partner with cross-functional teams to harmonize service processes and systems. Process Optimisation: Optimise and streamline service contract management and renewal cycles through digital methods. Align with Service Delivery Leaders to establish, maintain ...

Nutshell We have a fantastic opportunity for a Service Delivery Engineer to join our team within Vistry Services. You may be based out of our Leicester or Peterborough offices but travel may be required to both. As our Service Delivery Engineer, you will provide first class … level of customer service to all users, you will be a 2nd line escalation point for the service desk. A key element to the role is being visible within the business, provide onsite support to users irrespective of their location. We value in-person collaboration and team culture ...

Nutshell We have a fantastic opportunity for a Service Delivery Engineer to join our team within Vistry Services. You may be based out of our Leicester or Peterborough offices but travel may be required to both. As our Service Delivery Engineer, you will provide first class … level of customer service to all users, you will be a 2nd line escalation point for the service desk click apply for full job details ...

Life on the team As a Service Management team, we are accountable for all services delivered to our customers, including managed services contracts and professional services engagements. Our core focus is on delivering our promises and delighting customers through service innovation and change, leading our teams to help … customers achieve their objectives. We take responsibility for all commercial aspects of our service engagements, ensuring contractual ownership, fulfilment of commitments, and driving service evolution and expansion to meet the changing needs of our customers. By leading all service teams, we ensure services are delivered in line ...

Join Capita Public Service as a Finance Functional Analyst Capita is seeking an experienced Finance Functional Analyst to support the design and implementation of financial and procurement services for a strategic client programme. This is a unique opportunity to contribute to a multi-phase transformation initiative focused on delivering … high-quality, user-centric service design. Reporting to the Capita Finance Functional Lead, you will assist in the development of Capita's Finance service design, ensuring alignment with client requirements and Capita's solution capabilities. You'll work closely with a team of Functional Analysts & SMEs, contribute ...

Join Capita Public Service as a Finance Functional Analyst Capita is seeking an experienced Finance Functional Analyst to support the design and implementation of financial and procurement services for a strategic client programme. This is a unique opportunity to contribute to a multi-phase transformation initiative focused on delivering … high-quality, user-centric service design. Reporting to the Capita Finance Functional Lead, you will assist in the development of Capita's Finance service design, ensuring alignment with client requirements and Capita's solution capabilities. You'll work closely with a team of Functional Analysts & SMEs, contribute ...

Security Engineers, whose role extends beyond mere adherence to industry best practices. Our Technical Project Managers play a pivotal role in formulating and executing service delivery strategies that align with the rigorous quality standards set by CENSUS. Drawing from their robust technical background and leveraging their project & stakeholder … this role, you will use your technical background - in the Application Security domain – along with your Project Management skills to ensure a successful service delivery to our clients. You will work side-by-side with our clients' development and security teams & partners, under engagements/projects that involve ...

sales cycle, and identifying ways to maximise revenue across both new and existing accounts. You ll work closely with internal teams to ensure exceptional service delivery and to support the organisation s strategic objectives. Key Responsibilities: Proactively identify and develop new business opportunities across targeted markets Build, nurture …/exceed agreed sales targets Conduct market research to identify trends, competitor activity, and opportunities for growth Collaborate with operational teams to ensure seamless service delivery About You: Proven experience in a Business Development, Sales, or Account Management role A self-starter with a proactive and resilient approach ...

Customer Service Executive - Peterborough - 27/31k + Benefits ALH Recruitment are looking to recruit a Customer Service Exec with immediate effect for our client, an industry leader who have their HQ based in Peterborough. The Customer Service Exec/Client Success Executive plays a key role … ensuring exceptional client experience and satisfaction. This role involves reviewing service performance, generating insightful reports, and proactively managing client needs across tickets, projects, and internal tasks. It will also involve acting as an escalation point and therefore require strong communication skills, attention to detail, and a proactive approach ...

/Remote Sector: Public About the Role Our client is seeking an experienced Unit4 ERP (Agresso) Applications Manager to oversee the management, development, and delivery of key business applications. This role blends hands-on leadership with strong service performance management, ensuring applications are effectively supported, incidents are resolved … closely with senior stakeholders to ensure the applications continue to meet the evolving needs of the organisation. Key Responsibilities Manage the end-to-end delivery of application services, ensuring efficiency, quality and compliance with SLAs and KPIs. Lead major projects and reviews within the applications portfolio to enhance service ...

develop and implement personalized and targeted marketing and engagement strategies for assigned accounts to support adoption, cross-sell and up-sell strategies. Cross Functional Delivery: Lead the virtual Account Team, including Customer Engagement, Strategic Consulting, and Product, fostering collaboration within the virtual account team to deliver comprehensive support … meet client objectives and value outcomes effectively. Oversee key service delivery metrics including: service quality and response times, engagement metrics to evaluate customer engagement and predict and identify issues early that could impact customer retention. Customer Advocacy & Escalation Management: Advocate internally for customer needs, risks, and opportunities. ...

develop and implement personalized and targeted marketing and engagement strategies for assigned accounts to support adoption, cross-sell and up-sell strategies. Cross Functional Delivery: Lead the virtual Account Team, including Customer Engagement, Strategic Consulting, and Product, fostering collaboration within the virtual account team to deliver comprehensive support … meet client objectives and value outcomes effectively. Oversee key service delivery metrics including: service quality and response times, engagement metrics to evaluate customer engagement and predict and identify issues early that could impact customer retention. Customer Advocacy & Escalation Management: Advocate internally for customer needs, risks, and opportunities. ...

currently looking to recruit an experienced Associate Director of Vendor Systems Delivery to join us in the UK. Picture yourself at Parexel: The Associate Director of Vendor Systems Delivery manages a team responsible for supporting the implementation of vendor systems at the project level. This role ensures that … this role, you will need: Strong line management experience Hands-on IRT configuration experience IRT validation experience What You'll Do At Parexel: Delivery Strategy and Execution Lead and mentor a team of Vendor Systems Project Managers, RTSM & eCOA Design Consultants, and UAT Leads to ensure successful planning, implementation ...

your technical expertise and strong work ethic. Working Environment Operate within an Agile/Scrum framework to meet the needs of a dynamic customer service and operations environment Be a hands-on technologist, driving best practices and helping shape the strategic direction of the IT function Lead a small … distributed team of engineers across the US, UK, and India, ensuring alignment with business goals and service delivery expectations Manage cloud-based platforms, leveraging tools like auto-scaling, Infrastructure as Code, and continuous delivery methodologies to optimize performance and accelerate delivery Key Responsibilities: Machine Learning Solution ...

your technical expertise and strong work ethic. Working Environment Operate within an Agile/Scrum framework to meet the needs of a dynamic customer service and operations environment Be a hands-on technologist, driving best practices and helping shape the strategic direction of the IT function Lead a small … distributed team of engineers across the US, UK, and India, ensuring alignment with business goals and service delivery expectations Manage cloud-based platforms, leveraging tools like auto-scaling, Infrastructure as Code, and continuous delivery methodologies to optimize performance and accelerate delivery Key Responsibilities: Machine Learning Solution ...

implementation journey from kick-off to configuration to deployment. This position will play a pivotal role in helping MindBridge drive the successful delivery of new solutions to our customers every day. Your key business partners include the sales and account management team, who play an important role … been part of or led change management or transformation efforts in the past. Your Responsibilities Implementation success ownership: Own the end-to-end implementation delivery for customers from kick-off to deployment, including workshop designs, analysis deep-dives and key deliverables. Work with global teams regularly and handle multiple ...

encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology … shape. Want to come and be a part of it? What will you be doing? The Operations Manager will strategically lead our Service Desk and NOC functions, managing managers rather than performing day-to-day tasks, and reporting to the Service Delivery Director; you will set direction ...

will ensure systems are reliable, user-focused, integrated with wider business tools, and capable of supporting effective operational planning, statutory compliance, performance reporting and service delivery.This role combines technical systems expertise with strong stakeholder engagement, project management and data governance. The postholder will champion digital innovation within the Facilities … systems and processes. Key Responsibilities 1. Systems Management & Development Lead the configuration, development and ongoing optimisation of the CAFM system to support service delivery, compliance and performance management. Manage system upgrades, patches, integrations and testing to minimise disruption and ensure reliability. Work closely with FM teams to identify ...

team gather more market intel in the field and develop a strong pipeline of candidates. Key Responsibilities Serve as the key driver of client service delivery, acting as a client ambassador in all phases of the search engagement. Anticipate client needs, acting proactively to provide exceptional client experience. … offer, managing expectations and operating on behalf of the client. Support internal teams' enablement activities, including coordination, scheduling, design/development of materials, and delivery support. Support efforts to package and present the Practice's offerings. May at times, participate in business development meetings to inform potential clients ...

product domain(s), by iteratively scoping and designing product changes and gathering key feedback on these changes. They will collaborate with all software and service delivery teams, and with the wider business to ensure a well-informed cohort surrounds the product. This role is pivotal in enhancing ...

product domain(s), by iteratively scoping and designing product changes and gathering key feedback on these changes. They will collaborate with all software and service delivery teams, and with the wider business to ensure a well-informed cohort surrounds the product. This role is pivotal in enhancing ...

process development. Ensure adherence to statutory, health & safety, and quality standards. Lead and motivate a team, driving a culture of excellence and customer-focused service delivery. About You We’re looking for someone who can combine technical expertise with strong leadership skills. You should have: A degree ...

KPIs and compliance documentation (including FOI, ERIC returns, CAS alerts). Ensure all BEM operational processes and data systems support safe, efficient and compliant service delivery. Plan and programme PPM and reactive maintenance tasks, ensuring appropriate risk prioritisation. Provide specialist advice on building engineering systems across a large, complex ...

KPIs and compliance documentation (including FOI, ERIC returns, CAS alerts). Ensure all BEM operational processes and data systems support safe, efficient and compliant service delivery. Plan and programme PPM and reactive maintenance tasks, ensuring appropriate risk prioritisation. Provide specialist advice on building engineering systems across a large, complex ...