1 to 25 of 36 Service Delivery Jobs in Cambridgeshire

Summary The Service Delivery Manager is responsible for the commercial, contractual, and operational governance of managed services across assigned customers, ensuring delivery aligns with agreed specifications, service quality standards, and business outcomes. The role combines financial accountability, service performance management, and customer relationship leadership, while … working collaboratively across internal teams to drive continuous improvement and deliver a high-quality customer experience. What you will do 1. Service Governance & Contract Management Ensure services are delivered in line with contractual scope, SLAs and customer expectations Maintain governance artefacts including service management plans, improvement plans, risks ...

UNLEASH YOUR POTENTIAL Service Asset and Configuration Management (SACM) Clearance Level - High (Active or eligibility to gain DV STRAP) Location: Huntingdon UK Service Asset and Configuration Management (SACM) is part of the Service Management team (ITAM Team) and provides consistent & efficient management of Assets and Service Configurations within the service for Leidos customers. The primary objective of the SACM Lead is to use the Leidos SACM product set (People, Process, Technology etc.) to define and manage the configuration elements of services that are user-centric. Responsible for the delivery of cost effective SACM ...

Service Delivery Lead (Telecoms) Base Salary: Up to £32,000 Benefits: Up to 10% bonus, private healthcare, 25 days holiday + bank holidays and wider company benefits Location: Peterborough Working Pattern: Monday to Friday, full-time office based The opportunity: If youre currently working in customer service, service delivery or operations and want more ownership, this could be a good next step. Were working with a growing connectivity business in Peterborough looking for someone to lead the team responsible for its enterprise customers, from initial sales handover and installation through to ongoing service. ...

Overview: We are building a modern Service Management capability combining ITIL 4, SRE, automation and operational governance to enable fast, reliable delivery. This role translates business and technical requirements into practical, end-to-end service designs, creating the models, documentation and readiness evidence needed to ensure services … supportable, resilient, secure and ready to operate from day one. Working across product, engineering, architecture, security, operations, service management and suppliers, the role facilitates design conversations, identifies gaps early and helps delivery teams achieve service acceptance and operational readiness without unnecessary delay. Responsibilities: Support ...

tail accounts. What You Will Do 1. Customer Cadence & Engagement Drive a proactive, predictable cadence across the mid-tail portfolio. Plan engagement ahead of service reviews, contract anniversaries, and renewal milestones. Maintain consistent, forward-looking contact that anticipates customer needs and keeps accounts progressing against their outcomes. Align engagement … with the service governance cadence run by Service Delivery, giving the customer a joined-up view rather than duplicated meetings. 2. Success Planning & Business Reviews Develop and maintain success plans and KPIs for each account. Run 6-monthly business reviews covering service performance, outcomes, and improvement ...

Service Operations Lead (Telecoms) Base Salary: Up to £32,000 Benefits: Up to 10% bonus, private healthcare, 25 days holiday + bank holidays and wider company benefits Location: Peterborough Working Pattern: Monday to Friday, full-time office based The opportunity: If youre currently working in service operations, customer … service or service delivery and want more responsibility for how a team performs day to day, this could be a good next step. Were working with a growing connectivity business in Peterborough looking for someone to lead the operational team supporting its ISP partners. Its a hands ...

seeking a Service Delivery Manager to oversee commercial, contractual, and operational governance across managed services for assigned customers. You will drive service performance, governance artefacts, and continuous improvement to deliver high-quality customer experiences. The role encompasses financial accountability, service reviews, and stakeholder engagement, with cross … functional leadership to ensure delivery aligns with customer objectives and contractual commitments. #J-18808-Ljbffr ...

seeking a Service Delivery Manager to govern managed services across assigned customers, balancing commercial, contractual and operational governance to deliver agreed outcomes. The role combines financial accountability, service performance management, and customer relationship leadership. You will work across internal teams to drive improvements, ensure service quality ...

Support Manager Cambridge | Hybrid | £55,000 - £65,000 + Benefits Are you a customer support leader who thrives on building high-performing teams, improving service delivery, and creating world-class customer experiences? We're partnering with an innovative Cambridge-based technology organisation seeking a Customer Support Manager … senior leadership, product teams, software engineers, and commercial stakeholders. You'll be responsible for shaping the future of customer support, implementing scalable processes, monitoring service performance, and ensuring customers across academia, life sciences, pharmaceuticals, and industry receive an outstanding experience. Key Responsibilities Lead, mentor, and develop a team ...

supporting materials Supporting new customer and partner onboarding Tracking orders, sales activity and outstanding actions through to completion Liaising with Sales, Operations, Finance and Service Delivery teams Helping ensure a smooth handover from sale through to service delivery and billing Maintaining sales trackers, reports and pipeline ...

opportunity for an experienced Network Engineer to take a senior technical role, working directly with customers and programme teams while contributing to the design, delivery, assurance and continuous improvement of a complex and highly secure network environment. We are looking for an experienced Senior Network Engineer with strong technical … across enterprise, data centre and security networking. You will play a key role within the network engineering team, providing technical leadership across both operational service delivery and project/change activities. You will be expected to take ownership of complex technical problems, develop robust network solutions and provide ...

Location Huntingdon UK Clearance High DV Developed Vetting Job Summary IT Asset Manager is an integral member of the Service Management team (ITAM Team) and provides consistent & efficient management of Assets within the service for Leidos customers. The Asset Manager will be responsible for all IT assets, documentation … diligence activities, interfacing with other departments to maintain alignment and resolve issues and managing key IT asset resources. Reporting into the Service Delivery Manager (SDM) and ITAM Team lead to ensure the HAM service model is fit for operational purpose, support and management (maintainable and adaptable ...

encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology … manage assets and refresh systems. With 24/7 national operations, we keep things running smoothly, while operating comprehensive network or service management repair and maintenance to keep everything running operationally. Want to come and be a part of it? We're looking for a proactive and people-focused ...

thrive. Where will you be working? At M Group Telecom, we're enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology, manage … assets and refresh systems. With 24/7 national operations, we keep things running smoothly, while operating comprehensive network or service management repair and maintenance to keep everything running operationally. Want to come and be a part of it? We're looking for a proactive and people-focused Performance ...

Support Technician Salary: £27,000-£30,000 Location: Huntingdon, Cambridgeshire Reports To: Service Desk Manager The Opportunity Our client, a growing IT services provider, is looking for a IT Support Technician to join their support team. This role will suit someone with previous IT support or service desk … required. Key Responsibilties Provide first-line technical support via phone, email, and ticketing system. Log, manage, and resolve support tickets in line with agreed service levels. Troubleshoot issues relating to Microsoft 365, Windows operating systems, Active Directory, and basic networking. Support end-user hardware including laptops, desktops, printers, mobile ...

continually improve a comprehensive, risk-based security capability that protects the confidentiality, integrity and availability of information, systems and services. Covering both project and service delivery and live-service security monitoring, you'll own cyber and information security risk across the organisation – promoting governance and assurance … enabling approach. Enabling FCDO Services to innovate safely and securely, you'll create and own the delivery of Information Security initiatives to ensure the organisation and its products are capable of protection against the latest vulnerabilities and cyber threats. Extend your expertise, working to defend the UK's global ...

Ensuring high availability, performance, and security across all business systems Leading infrastructure projects, upgrades, and continuous improvement initiatives Managing relationships with technology vendors and service providers Overseeing an outsourced IT support partner and ensuring excellent service delivery Managing backup, disaster recovery, and business continuity processes Supporting business ...

based inPeterboroughand requires3 days per week onsite, offering flexibility around the remaining days. Working as part of the wider IT team and cross-regional Service Delivery function, you will act as the SharePoint Subject Matter Expert, providing both day-to-day support and driving improvements to business-critical … resolving incidents and troubleshooting issues. Manage change requests and ensure the smooth operation of existing SharePoint environments. Support the development and enhancement of IT Service Management (ITSM) and project management tools built on SharePoint. Deliver SharePoint-based solutions to support wider business projects and process improvements. Work ...

Leidos UK & EUROPE is seeking an IT Asset Manager to join the Service Management team in Huntingdon. The role oversees the lifecycle of IT assets, documentation, due diligence, and alignment with ITIL standards to support Leidos asset strategy. You will report into the Service Delivery Manager … ITAM Team lead, ensuring the HAM service model is fit for purpose and aligns with customer and Leidos configurations. #J-18808-Ljbffr ...

ready for your next challenge? You will provide a crucial role in Core Services, conducting complex fault rectification of incidents, support Problem Management, Continual Service Improvement (CSI), and occasional Change Request (CR) work on IT Systems supporting key National Security outputs. You will conduct reactive and proactive maintenance, primarily … organisational skills and be independent and comfortable with autonomous working. Have the ability to tackle complex problems and incidents. Have experience in ITIL ICT service delivery on critical infrastructure. Have experience of working under pressure to meet deadlines while handling multiple priorities. Be experienced in patch management including ...

requires 3 days per week onsite, offering flexibility around the remaining days. Working as part of the wider IT team and cross-regional Service Delivery function, you will act as the SharePoint Subject Matter Expert, providing both day‐to‐day support and driving improvements to business‐critical SharePoint … resolving incidents and troubleshooting issues. Manage change requests and ensure the smooth operation of existing SharePoint environments. Support the development and enhancement of IT Service Management (ITSM) and project management tools built on SharePoint. Deliver SharePoint-based solutions to support wider business projects and process improvements. Work ...

Leidos UK & EUROPE is seeking a SACM Lead to manage service asset and configuration activities within a busy ITAM environment. The role focuses on delivering cost-effective SACM management aligned with customer requirements, and enabling the transition of SACM services into live production. The ideal candidate has extensive SACM … experience, ITIL expertise, and strong stakeholder engagement skills to ensure high-quality service delivery for Leidos customers in the UK. #J-18808-Ljbffr ...

summary Can you provide strong operational leadership across digital programmes and projects? Are you a digital leader who can manage a portfolio, shape delivery and make a difference? We are looking for an experienced Digital Operations Manager to provide senior operational leadership within our Digital Services team. This … role responsible for the effective management and coordination of resources across the Digital resource hub in the Digital Service Operations and Governance team. The post holder will ensure that the right people and capacity are aligned to deliver digitally enabled organisational priorities in our HIMSS EMRAM Level 7 organisation. ...

Reference: BH-69998 I'm currently partnering with a well-known and highly respected organisation to recruit a Technical Delivery Manager (Workday). This is an excellent opportunity for an experienced Workday professional to take ownership of a critical enterprise platform, leading a team responsible for its ongoing support … stable, secure and fit for purpose, whilst delivering enhancements that improve the colleague experience across the organisation. This role offers a blend of leadership, service ownership and Workday expertise within a large and complex environment. Key ResponsibilitiesLead the day-to-day operation, support and continuous improvement of the Workday ...

overview Can you provide strong operational leadership across digital programmes and projects? Are you a digital leader who can manage a portfolio, shape delivery and make a difference? We are looking for an experienced Digital Operations Manager to provide senior operational leadership within our Digital Services team. This … role responsible for the effective management and coordination of resources across the Digital resource hub in the Digital Service Operations and Governance team. The post holder will ensure that the right people and capacity are aligned to deliver digitally enabled organisational priorities in our HIMSS EMRAM Level 7 organisation. ...