solutions for airlines, airports, aircraft and governments. Their technology powers more seamless, safe and sustainable air travel. They are looking to hire an experienced Service Deliver Manager to join on a contract basis for an initial 6 months, working on site at Manchester Airport. About the Role You will … be responsible for overseeing and optimizing the end-to-end servicedelivery process to meet and exceed customer expectations. This position requires a blend of technical expertise, strong leadership skills, and a customer-centric approach. Key Responsibilities: Client Relationship Management: • Build and maintain strong, long-term relationships with … clients to understand their needs and expectations. • Act as the primary point of contact for clients, addressing inquiries, issues, and escalations effectively and promptly. Service Quality Assurance: • Develop and implement service level agreements (SLAs) and key performance indicators (KPIs) to ensure service quality and compliance with contractual more »
Grimsby, South Humberside, North East, United Kingdom
Lincolnshire Housing Partnership
As a Lead Digital Support Analyst, you will lead and manager the Digital Support Analyst Team ensuring an excellent people-centric digital support service experience for colleagues, customers, and stakeholders. We are really looking for an individual that has their customers at the heart of everything they do, and … can demonstrate a track record in delivering high quality customer service advice and digital support to colleagues and stakeholders face to face, remotely and over the telephone. There will be a requirement for the Lead Digital Support Analyst to be present in our Grimsby Office, at least 3 days … holiday days a year pro rata (plus bank holidays) which will increase by 1 day per year for the first five years of service The ability to earn additional holiday days through full attendance Mental Health First Aiders across the business, lets be there for each other! Career Development more »
The ServiceDelivery Manager will act as the constant point of contact for customers and will be responsible for ensuring smooth servicedelivery and customer satisfaction. The main duties of the ServiceDelivery Manager will include setting up incident management and high-severity incident … and following the incident management processes. Managing Problem Management, Knowledge management and Change Management processes to ensure smooth implementation of changes without adversely affecting service delivery. Handling queries from Risk, Audit, and other customer teams and attending meetings to provide necessary information and support. Supporting any internal/external … or related field. ITIL certification is mandatory. Proven experience in a similar role, preferably in the banking or financial sector. Strong knowledge of IT servicedelivery processes and incident management frameworks. Excellent communication and interpersonal skills to effectively engage with stakeholders at all levels. Strong problem-solving and more »
We are currently recruiting for a Service Desk Analyst to work for North Yorkshire Police at their headquarters in Northallerton. This is a 6 month temporary role, with the potential to go permanent for the right candidate. You would be working Monday to Friday, 37 hours a week, working … 08.30-17.00 Mon/Thur and 08.30-16.30 Friday. Experience working in a Service Desk Analyst post is required. This role is fully on site, therefore the right candidate should be local to Northallerton. PLEASE NOTE DUE TO POLICE VETTING CRITERIA YOU MUST HAVE RESIDED WITHIN THE UK CONTINUOUSLY … FOR AT LEAST 5 YEARS AT THE TIME OF APPLICATION. UNFORTUNATELY ANYTHING LESS THAN THIS WILL NOT BE CONSIDERED. Scope: As ICT Service Desk Analyst, you will be an integral part of the ServiceDelivery team, you will provide response to managing incidents and service request more »
Sunderland, Tyne and Wear, Tyne & Wear, United Kingdom Hybrid / WFH Options
Vermelo RPO
ServiceDelivery Analyst Fantastic opportunity to join a well established team within a vibrant, growing business. This is a hybrid position that can be based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. Role Purpose: Supporting Service Operations and the wider business through … the management of ServiceDelivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service … Management and Problem Management processes to maintain system stability and availability to business needs. Champion continuous improvement through learning and root cause analysis Undertake servicedelivery activities with service partners to ensure service levels are maintained. Contribute towards developing a collaborative, high performing team. Creation of more »
Manchester, North West, United Kingdom Hybrid / WFH Options
MECS Communications Ltd
ServiceDelivery Manager Industry Focus: Telecommunications, Managed Services, SaaS, Networks, Mobile Location: Manchester, with a Hybrid Work Model (3 days in office, 2 days remote) Salary Range: £35,000 - £45,000 per annum + 10% Bonus + Benefits As a ServiceDelivery Manager, your role revolves … around tailoring support for the company's Service Provider Partners, ensuring they derive maximum value from their partnership with the company and their suite of products and services. You'll analyse existing relationships and spearhead enhancements across various areas including contact management, alerting, incident handling, inventory management, and technology … adoption. Key Responsibilities: Deliver exceptional service experiences to the company's Service Provider Partners. Lead initiatives for the adoption and management of new technologies and products, addressing challenges and risks during adoption to secure long-term revenue stability. Understand customer and partner goals with our products and services more »
Cognizant has an exciting opportunity for an experienced and collaborative ServiceDelivery Lead to join our inclusive and thriving team. This full-time ServiceDelivery Lead role is based in Leeds. As a ServiceDelivery Lead, you will manage field and deskside services teams … spread across Europe. You will ensure continuity of delivery to meet and exceed customer expectations and be accountable for compliance with customer policies. Here are some key responsibilities you could expect to do: To Serve as Regional Services Manager(RSM) ensuring continuity of delivery to meet and exceed … customer expectations. RSM will be the Customer’ point of contact, He will be accountable for compliance with customer policies. Work with Service providers and make sure that they adhere to SLA and Service provider tech provide support to Client. Partner with Service desk and UX command center more »
Barrow-In-Furness, Cumbria, North West Hybrid / WFH Options
BAE Systems
Job Title: IM&T Leader - ServiceDelivery Location: Barrow, potential for remote working. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £60,000 + dependant on skills and experience What you'll be … doing: Act as a Service Architect for the Product Fulfilment function within IM&T Orchestrate Service Acceptance of large SAP releases/Project deliveries and other tactical project deliveries on a variety of applications Champion for Continual Service Improvement and Service Automation Minimise Service Related … Risks You'll also have people manager responsibilities in this role Your skills and experiences: Wide Experience of all aspects of ServiceDelivery ideally within a large scale SAP environment, however, service acceptance around any other large scale application considered Experience of use of industrial strength CMDBs more »
Job summary To manage the Network Planning Department: To manage a team of scheduler compilers and support the ServiceDelivery Director by: planning and overseeing the efficient use of the department's assets involving the optimum utilisation of buses, driving staff, operating sites etc. work with TfGM to … services operated work with all departments to manage the smooth introduction of franchised bus services and subsequent contract changes to strict deadlines work with ServiceDelivery Team devising proposals to submit to TfGM to improve service reliability in the face of increased traffic congestion, changes to road … all aspects of the planning and introduction of franchised bus services are executed to the satisfaction of both parties, within agreed deadlines; Ensuring that ServiceDelivery Managers, Engineering Managers and Network Performance Managers are kept informed of franchised and operational requirements for each new or amended servicemore »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Accenture (Uk) Limited
which we work and live. It is personal to all of us. Julie Sweet, Accenture CEO In our team you will: As an SAP ServiceDelivery professional at Accenture, you will play a crucial role in providing ongoing application maintenance and support services to our clients during the … post-implementation phase. The roles within the AMS (Application Maintenance Support) Tower encompass both ServiceDelivery Managers, who are responsible for managing client accounts and ensuring the delivery of contractual commitments, and Application Maintenance Support experts, who handle problem resolution, incident management, and process improvement in a … production environment. Your strong SAP knowledge, combined with your excellent customer management and ITIL process awareness, will be instrumental in delivering exceptional service and continuous improvement for our clients. We are looking for experience in the following skills: 7+ years Excellent customer management skills, acting as the face of more »
+ package Security clearance : This role requires you to be a sole British national due to security clearance Role description The SOC ServiceDelivery Manager (SDM) is the overall technical authority for the definition, delivery, sustainment and evolution of the SOC technical solution in conjunction with the … authority. This includes tracking and reporting of service metrics and managing continuous improvement of the services and detection measures across the monitored estate. The day-to-day focus of the SDM is to ensure that the services are managed and meet the agreed SLA targets, KPIs and that detection … content remains optimised for the environment. The strategic focus of the SDM is defining and delivering service and monitoring improvements and providing specialist input into the the SOC roadmap to ensure that the SOC sets the standard for SOCs in the UK and remains performant in line with customer more »
and having resided in the UK for at least five consecutive years without any gaps of more than six months. Senior/Principal IT Service Architect Our client is a technology consulting firm, due to rapid growth plans, they are looking for an IT Service Architect. The architecture … is a senior role in which you will play a pivotal role in shaping the strategy, design and seamless integration phases of the IT service lifecycle, ensuring perfect harmony between IT solutions and business objectives for clients. The ideal candidate will have extensive experience in IT service, leading … service management architecture designs and integration contributing to end-to-end business solutions. Responsibilities of IT Service Architect: Lead strategically and effectively to champion the vision and goals of IT Services, guiding IT partners through the ServiceDelivery process. Ensure that the activities of IT providers more »
Lead Solution Architect – Service Design Location – Warrington, Derby or Manchester Would you like to use your Service Architecture skills to deliver clean, affordable energy for all? The Lead Solution Architect - Service role reports directly to the Enterprise Architect Lead and operates within the Enterprise Architecture (EA) tower … fostering collaboration with the ServiceDelivery tower. This position is instrumental in bridging the gap between service design and delivery, ensuring that the architectural vision is translated into tangible service outcomes that align with the broader enterprise objectives. Why has the role become available? As … the Lead Solution Architect you will be the first dedicated Solution Architect in the ServiceDelivery function. What will you be doing? The Lead Solution Architect – Service Design will play a crucial role in segmenting core service components by conceptualizing, designing, and implementing comprehensive servicemore »
M1, Manchester, United Kingdom Hybrid / WFH Options
RedRock Resourcing
ServiceDelivery Coordinator (Orders) – Manchester – Hybrid – FTC – New! Package - £21,000 + Good Package A leading player in the Telecommunications space requires an Order Delivery Coordinator to join them on a short FTC basis with a potential for permanent employment. Key Responsibility: Ethernet & Broadband Order placement. Voice … and Hosting and Cloud Services Order placement. Validation and Approval of customer order form and requirements for the delivery of the required service(s). Management of placing our product portfolio services, in-life service changes (modify/upgrades/regrades) and ceases. Liaising with suppliers. Keeping … a timely manner, with correct expectation setting. Building relationships with longstanding and new customers Customer Care support to the wider business in relation to ServiceDelivery issues. Supporting the wider team with administrative tasks such as Inbox management, order placement, access requests The Order Delivery Executive will more »
Manchester, England, United Kingdom Hybrid / WFH Options
NQC
day to day activities: Client Relationship Management To manage a portfolio of client accounts to agreed KPI's maintaining a focus on customer satisfaction, servicedelivery and contract renewal; To ensure regular communication with clients through video calls, emails and on occasion, face to face meetings; To own … for growth within the client accounts; To manage commercial opportunities within the portfolio of clients and to oversee the development of each client account ServiceDelivery To oversee the successful delivery of service into client accounts focussing on achieving the highest levels of customer satisfaction; To … effectively interact with internal NQC teams including Product Development & Assurance Team, Project Management and NQC's ServiceDelivery and Support Centre function; To work closely with the internal NQC teams to assess and evaluate current processes with the support of your team, to feedback and drive ongoing refinement more »
is a full-time role as the Head of Managed Services at Holker IT. The role is for the department head responsible for the delivery of all Managed Services agreements with customers. The role requires an approach to maximising the value to our customers whilst delivering as cost effectively … as possible. To deliver this with high levels of customer satisfaction in a cost-effective manner requires a drive for excellent customer service, strong leadership skills, commercial awareness, and experience in aligning with the whole business’ objectives. Responsibilities ServiceDelivery Management Manage service performance against SLAs … Major Incidents effectively internally and with customers including clear communication and follow up actions. Lead, manage, hire and, train engineering and administrative staff. Establish Delivery Framework Define supporting processes, procedures, and maintenance schedules for consistent performance. Set-up and manage ITSM best practices and drive ongoing service maturity. more »
Manchester, England, United Kingdom Hybrid / WFH Options
NQC
throughout the world and become part of an exciting long term plan for sustainability, and a better future. About Your New Role The Client Delivery Team is responsible for proactively managing and developing lasting and strategic client relationships and supporting the successful delivery of NQC services into our … client accounts both with Automotive OEMs and Tier one suppliers. As Client Delivery Executive you will assist the team in ensuring that all clients experience and benefit from a valued NQC service offering. Key Responsibilities As a Client Delivery Executive you are expected to undertake the following … responsibilities as part of your day to day activities: Assisting in the delivery of all aspects of services via emails, and calls into the portfolio of clients including the management of supply chain related campaigns and projects To effectively interact with internal NQC teams including the ServiceDeliverymore »
Manchester, England, United Kingdom Hybrid / WFH Options
NQC
plan for sustainability, and a better future. About your new role: As part of our growth journey, we are searching for a Head of ServiceDelivery to take charge of the automotive teams here at NQC. The successful candidate will be a natural leader in operational service management, who can liaise with various functions of the business. Working cross-functionally with wider teams, such as our client delivery team, product management, and external clients, you will ensure that our clients and suppliers are receiving the best service possible. Key Responsibilities: As a Head of … ServiceDelivery, you will be required to undertake the following responsibilities as part of your day to day activities: Overseeing the day-to-day responsibilities of the automotive branch functions (Supplier Assurance platform) such as Data Administration, Outbound Support, Inbound Support, and Compliance Analysis Providing effective leadership and more »
Stockton-On-Tees, County Durham, North East, United Kingdom Hybrid / WFH Options
Everpool Recruitment
play a pivotal role in managing and leading a remote team of Health Practitioners and Operations employees. Your primary responsibility is to ensure the delivery of exceptional Advice and Audit services, meeting quality standards, timely report completion, and adherence to Service Level Agreements (SLAs). Main Responsibilities: Team … reports to efficiently manage workloads and optimize team performance. Reporting: Produce and provide performance reports and data as necessary. Customer Relationship Management: Collaborate with ServiceDelivery Teams to foster and maintain positive customer relationships. Team Leadership: Manage multiple teams with diverse job content and performance targets, ensuring cohesion … expenses, timesheets, annual leave requests, and procurement requests. Essential/Minimum Criteria Expectations: Team Management: Demonstrate a proven track record in effectively managing teams. ServiceDelivery Experience: Possess experience in managing a complex servicedelivery structure with a successful track record in meeting SLA and KPI more »
M Group Services Limited T/A Morrison Telecom Services
cost-effective services. As the Team Manager you will be responsible coordinating the performance and development of your team whilst ensuring a First Class Servicedelivery is maintained. They will also ensure that a quality service is always delivered and assist in raising the profile of the … work stack as required. Providing site cover for engineer absences and ad-hoc jobs to ensure customer commitments are met. Providing cover for the ServiceDelivery Managers in terms of annual leave and sickness cover. Ensuring that all engineers are fully trained and accredited for the tasks at more »
Employment Type: Permanent
Salary: 25 Days Holiday, Pension Scheme, Life Assurance, Staff Benefits
client are a leading utilities and infrastructure business who are going through a period of investment, growth and change. The are looking for a Service Desk Manger to add to their team. As the IT Service Desk Manager, you will play a pivotal role in orchestrating and elevating … our IT support operations. You will be at the helm of a dedicated service desk team, ensuring not only the swift resolution of technical issues but also driving the strategic evolution of our IT support function. By integrating ITIL v4 best practices, you will streamline processes, reinforce servicedelivery, and heighten user satisfaction across the organisation. Moreover, your hands-on technical expertise will be invaluable for managing a range of platforms and tools, from Microsoft suites to asset management and bespoke internal systems. This role requires a harmonious blend of leadership, technical proficiency, and a continuous more »
IT Service Manager Permanent Sheffield/Hybrid (2 days per week on site) Salary: £55k - £65k + benefits We are actively looking to secure a Service Manager to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across … is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Your Skills: Service Management Leadership : Lead the service management team, ensuring that all IT services are delivered in accordance with ITIL standards. ITIL Implementation : Implement ITIL … best practices across all areas of service management, including incident management, problem management, change management, and continual service improvement. Service Strategy : Develop and implement a service strategy that aligns with the organization's business objectives. Service Design and Transition : Oversee the design and transition of more »
energetic Provisioning Manager to join a thriving telecoms business. This is a senior role in a growing business with a key spotlight on the delivery to time, cost and quality. The Provisioning Manager will be a high energy motivated leader and will be required to be present and visible … Partners and end users across the UK. The Provisioning Manager will ensure that the team not only meets but exceeds performance targets in customer service and customer satisfaction by cultivating a proactive, high energy, supportive, and innovative team environment. Responsibilities Team Leadership and Development: Provide leadership and direction to … the team of Team Leaders and Provisioning Agents focusing on the delivery of Customer Connections with excellent customer updates through out the process. Develop managers and team members' skills in customer service, problem resolution, and effective communication through regular training and coaching. Foster a collaborative team environment that more »
Landing in a greenfield environment, your role as ServiceDelivery Manager will be to ensure a high level of pro-active IT Service is always delivered, whilst also being a natural leader with a customer focused approach. You'll be joining a global organisation with clients in … escalations, as well as also implementing new IT standards as they look to build on their current policies and processes. Key Responsibilities: Manage the service relationships between key customers and the IT service desk . Meet clients' business needs by planning, implementing, controlling, and reviewing service provisions … appropriately. Nurture positive working relationships with senior stakeholders in client organisation via effective communication. Foster continuous service improvement by implementing successful performance management metrics/reporting. Ideally you’ll have: 5 years’ experience in a similar role, preferably in managed services Strong ITIL understanding and/or certification Experience more »
Infrastructure Analyst is required for our client who are based in Liverpool. You will be joining the infrastructure team who are responsible for the delivery of technical projects, management and BAU upkeep of the organisation's infrastructure, applications and SQL. Key responsibilities: Work closely with the ServiceDelivery Manager - Infrastructure to develop and maintain the Operational Infrastructure/IT Systems Act as a point of escalation to Service Desk Analysts and support them in identifying, troubleshooting, and resolving issues. Embrace change defined by the IT Project Roadmap. Support the IT departmental policies for the organisation which … includes all servicedelivery matters, technological matters, hardware, and software procurement & IT services sourcing. Work in a collaborative way with all IT teams Knowledge transfer to the IT Service Desk. Create and maintain systems configuration documentation, including creating and maintaining test plans and recovery methods Keep up more »