East London, London, United Kingdom Hybrid / WFH Options
London and Quadrant Housing Trust
Title:ServiceDeskAnalyst Contract Type: Permanent Hours: 35 hours, Full Time Location: Sale, Manchester *Please note the Sale Point office will be relocating to Old Trafford in early 2025 Persona: Office based with one day a week working from home Salary: £26,295 per annum Closing … are encouraged as we reserve the right to close the advertisement and interview earlier than stated. A great opportunity has arisen for an experienced ServiceDesk Analyst. Working as part of a larger team, the ServiceDeskAnalyst is responsible for providing 1st line support … for all L&Q colleagues in relation to technology issues and requests. In this challenging but rewarding position at L&Q, the duties of ServiceDeskAnalyst include communicating with staff via various support channels, including our ITSM tool Cherwell. Resolving IT equipment and application problems, analysing more »
Employment Type: Permanent, Part Time, Work From Home
IT challenges into opportunities? Are you excited about being at the forefront of technology trends? Do you believe in the power of exceptional customer service? Major Recruitment are thrilled to be partnering with their prestigious client in Leeds to recruit an IT ServiceDeskAnalyst to … in an IT role that is now looking to join a business that can help develop and progress their career further! The successful IT ServiceDeskAnalyst is responsible for providing first line technical support to internal staff. The IT ServiceDeskAnalyst will … also be a key contributor to the ongoing maintenance and ownership of the service catalogue, major incident management (MIM), problem, and change. Key Responsibilities as an IT ServiceDeskAnalyst: To provide the companies servicedesk services in the form of first line support. more »
Employment Type: Permanent
Salary: £22000 - £26000/annum Great Opportunity for Progression
Solihull, West Midlands, United Kingdom Hybrid / WFH Options
AWD Recruitment
Senior ServiceDesk Engineer/IT Technical Support Helpdesk Analyst Team Lead who has a solid first line and second line technical support background with excellent team leadership experience working within a busy IT Help Desk environment is required for a well-established, global company based … Shirley, Solihull Office JOB TYPE: 12 Month Fixed Term Contract (Full-Time) JOB OVERVIEW We have a fantastic new job opportunity for a Senior ServiceDesk Engineer/IT Technical Support Helpdesk Analyst Team Lead who has a solid first line and second line technical support background … with excellent team leadership experience working within a busy IT Help Desk environment. Working as the Senior ServiceDesk Engineer/IT Technical Support Helpdesk Analyst Team Lead you will be the point of technical advice for the ServiceDesk Team, managing escalated queries more »
ServiceDeskAnalyst Location: On-site (Huntingdon, Cambridgeshire) UNLEASH YOUR POTENTIAL At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams in the UK to address some of the most complex … guide the way we do business. https://www.leidos.com/company/global/uk-europe Leidos Innovations UK Ltd is seeking a ServiceDeskAnalyst to join the service operations team to support systems within the Defence Intelligence. This role offers a highly skilled … and motivated person an exciting opportunity to join the Defence Intelligence Service Operations Team during a time of major change and technology advancements. Are you ready for your next challenge? We are looking for a highly capable servicedeskanalyst to assess and optimise the performance more »
ServiceDeskAnalyst Location: On-site (Huntingdon, Cambridgeshire) UNLEASH YOUR POTENTIAL At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams in the UK to address some of the most complex … guide the way we do business. https://www.leidos.com/company/global/uk-europe Leidos Innovations UK Ltd is seeking a ServiceDeskAnalyst to join the service operations team to support systems within the Defence Intelligence. This role offers a highly skilled … and motivated person an exciting opportunity to join the Defence Intelligence Service Operations Team during a time of major change and technology advancements. Are you ready for your next challenge? We are looking for a highly capable servicedeskanalyst to assess and optimise the performance more »
IT SERVICEDESKANALYST - London Are you an experienced IT ServiceDeskAnalyst who is interested in working for a London based, international law firm? They have 190+ partners and 19 offices globally with a new opening in Tokyo! The perfect candidate will have … home office flexibility, and a salary of up to £35,000 with a generous benefits package. What does the role entail? As the IT ServiceDeskAnalyst, you will provide day-to-day ServiceDesk support to the business worldwide. You will also be a … key member of the IT ServiceDesk team and IT Department, supporting the delivery of a quality IT ServiceDesk service. You will provide operational ServiceDesk Support and first point of contact resolution for all incidents and requests relating to approved applications and more »
Epsom, Surrey, South East, United Kingdom Hybrid / WFH Options
Lloyd Recruitment - Epsom
ServiceDeskAnalyst We are supporting our client, who is looking for a driven individual to join their current team. We are targeting individuals who are passionate about their role, keen to utilise all of their experiences and possibly learn further, whilst wanting to become part of … duties Confident working knowledge and understanding of ITIL framework - able to confidently discuss this at interview stage 3 years + experience in a busy ServiceDesk role The Role: Provide effective, professional, customer focussed and technical support as well as providing support of technical requests for other subsidiaries … IT (BTS) ServiceDesk Analysts provide 1st line support for all Incidents and Service Requests as well as some 2nd and 3rd line support to specific services. This is a hybrid role that requires support to be provided face to face onsite as well as remotely via more »
An innovative software systems provider is looking for a dynamic and focused driven ServiceDeskAnalyst to join their Operations Team. As ServiceDeskAnalyst you will assist in delivering software solutions to a growing client base within the care industry. The company boasts … a team-oriented and progressive environment, where everyone’s opinion matters and attractive working conditions. Successful candidate for the position of ServiceDeskAnalyst must have software experience, be technical and possess excellent customer service skills. This role is offered as a permanent OR temporary to … permanent contract with competitive salary, access to Perkbox (employee benefits) and immediate start available. ServiceDeskAnalyst duties: Act as first-line support to clients responding to e-mail/telephone requests and record all issues or queries via CRM System Ensure CRM system is updated with more »
Leatherhead, Surrey, South East, United Kingdom Hybrid / WFH Options
Proactive Appointments Limited
ServiceDeskAnalyst – Hybrid Our client is urgently looking for an experienced ServiceDeskAnalyst to join their team based in Epsom, on a permanent basis. You will provide 1st line support for all Incidents and Service Requests as well as some 2nd … cover, income protection scheme, car scheme, holiday purchase, training & development, on-site parking, gym, restaurant and café as well as many, many more perks! ServiceDeskAnalyst – Key Skills: 5+ years' experience in ServiceDesk support preferably in a busy environment undertaking a technical customer … to demonstrate this in a practical way Experience of working as a senior member of the ServiceDesk team providing an escalation point to other ServiceDesk Analysts Demonstrable troubleshooting and problem resolution skills Strong experience of Microsoft Windows 11 support and installation Strong Microsoft Office and Office more »
ServiceDeskAnalyst – ServiceDesk, 1st Line/2nd Line support, Brokerage - London - £30,000 - £35,000 base + competitive package A global Insurance Brokerage based in the city of London is looking for a ServiceDeskAnalyst to join the team … on a permanent basis. You will be a key member of the IT ServiceDesk team, providing a high level of 1st line & 2nd line user support to the business. The Successful candidate will: A couple years experience within a similar ServiceDeskAnalyst role … preferably from an Insurance or Financial Service background) Personable, trustworthy, and can-do attitude Ability to prioritise workload in an ever-changing environment Excellent written/verbal communication, with the ability to build and develop relationships. This is an exciting opportunity for someone looking to take the next step more »
ServiceDeskAnalyst - Law Firm, 1st Line, ServiceDesk, Helpdesk Our international law firm client are currently looking to take on a new ServiceDeskAnalyst (Law Firm, 1st Line, ServiceDesk, Helpdesk) on a permanent basis. They are a … and efficient project stream. They have adopted a very flexible and social culture offering one of the most unique within the sector. For this ServiceDeskAnalyst (Law Firm, 1st Line, ServiceDesk, Helpdesk) role, it's ideal that you have: 1-3 years experience … and that issues are quickly and professionallyresolved. Monitoring open calls, ensuring resolutions and appropriate updates are carried out. Suggest and develop ideas for improving service quality and customer satisfaction. Initial response and diagnosis of hardware issues. Ensure logging, tracking and updating of service management system via ITIL based more »
BRAND NEW SERVICEDESKANALYST OPPORTUNITY WITH INDUSTRY LEADING LOGISTICS BRAND ServiceDeskAnalyst/Engineer – Birmingham – up to £30K Leading logistics brand on a mission to develop their people and drive technical innovation Contact Jack Ford on 07849 833 663/… our technology offering for our customers. We have over 200 people based out of our Birmingham HQ, and we are now recruiting for a ServiceDeskAnalyst to join our team. WHAT YOU WILL BE DOING: The ServiceDeskAnalyst will join as a … pivotal member of the IT support team, working in an ITIL based servicedesk environment. You will respond to support calls, and work to resolve/escalate faults for our remote and on-site users. You’ll troubleshoot issues through to resolution, install software, configure devices and monitor more »
Bickenhill, Solihull, West Midlands (County), United Kingdom
Sterling Recruitment Solutions
ServiceDeskAnalyst Solihull/Birmingham Busness Park Our client, a leading global freight forwarder based near Solihull is now seeking an experienced ServiceDeskAnalyst to join their existing support team. Introduction To primarily provide 1st and 2nd line support within the Service … Helpdesk team to all IT, Communications and Freight related systems, ensuring processes and procedures are followed correctly. The department works in an ITIL based servicedesk environment answering calls, fixing and escalating faults for on-site and remote users. Team responsibilities include troubleshooting issues through to resolution, configuring … devices, installing new software and monitoring/maintaining existing systems. Responsibilities As a ServiceDeskAnalyst you will: Provide 1st Line Support - logging incidents into the servicedesk system. Provide additional 2nd Line Support in areas of more knowledge/expertise. Cover 1st Line Support more »
NN1, Northampton, Northamptonshire, United Kingdom
Summit Recruiters
Job Title: IT ServiceDeskAnalyst Individual: Are you an enthusiastic and innovative technical support analyst looking for a new fast paced challenge which will enhance your skills and ability even more? Are you customer focussed and efficient and want to take your career to the … next level? Look no further this is the role for you. Work place: My very professional, friendly, and successful client have a large service user base which needs support in many elements of Information Technology. This highly professional company has created an additional role for a ServiceDeskAnalyst to assist and collaborate in cross-fuctional projects as well as the day to day functions of a busy service desk. Overview: As an IT ServiceDeskAnalyst, you'll play a pivotal role in ensuring smooth operations of our servicedeskmore »
About the Role Join Our Dynamic Team as a ServiceDeskAnalyst! Are you ready to elevate your career? Due to an internal promotion, we're seeking a highly motivated ServiceDeskAnalyst to join our exceptional team based in Faslane, Helensburgh. Key Responsibilities … As a ServiceDeskAnalyst, you'll play a pivotal role in delivering outstanding customer service. Your duties will include logging incidents and requests using our advanced ServiceDesk tool, ensuring their prompt resolution within Service Level Agreements. Opportunities for Growth: Explore a diverse … with our 9/75 schedule Take the next step in your career journey! Apply now and become an integral part of our innovative ServiceDesk team. Let's shape the future of IT together! Required skills, qualifications and experience Previous experience in a ServiceDeskmore »
ServiceDeskAnalyst Contract £176 Per Day Umbrella 100% On site in Bournemouth Your new company Local private sector client looking for a ServiceDeskAnalyst with excellent customer service skills to join the team due to staff illness and busy period. The … ServiceDeskAnalyst provides services and support relating to existing standard applications and infrastructure, as well as managing and fulfilling requests for service. The ServiceDesk provides the first point of contact for all IT related issues and requests General Responsibilities * Incident management * Daily System … with all company policies and procedures, including but not limited to: * IT Usage Policy General Skills * Understanding of IT operational support frameworks. * Provide a service of excellence * Follow process documentation and instruction to ensure the resolution of incidents and fulfilment of requests according to the requirements of the business more »
Employment Type: Contract
Rate: £170.0 - £176.0 per day + £176 p/d (Umbrella)
ServiceDeskAnalyst - £200 to £250 – Inside IR 35 Overview: Our client a multimillion pound corporation is seeking a ServiceDeskAnalyst with recent capabilities in Windows 10, Azure, Intune, Office 365 and Autopilot/AOVPN. The chosen ServiceDeskAnalyst must be able to provide a confident, friendly, effective and efficient IT support service to our users through the use of skills, tools, third parties, and appropriate escalation points to minimise the impact to the business of such incidents. This is a 3month rolling contract paying between … the compilation of the Support team’s technical documentation, guidelines and procedures and ensure they are disseminated to users Essential Skills & Experience: Excellent customer service & communication skills - especially telephone, face to face & email Strong problem solving skills - software and hardware Experienced – at least 4 years+ in 2nd line IT more »
ServiceDeskAnalyst Our client in the insurance industry are looking for a ServiceDeskAnalyst to join their team based in Borehamwood. This is a full-time opportunity to provide 1st Line Support to our client's internal business users and provide high … is essential. The working patterns will be Monday-Friday with some early starts (7.30am) needed. Weekend overtime available. The role and responsibilities: - As a ServiceDeskAnalyst you will provide 1st Line Support, making the first attempt at incident resolution and completing the initial assessments of service requests. - To take ownership and management of the incident and service request life-cycle, including verification and closure. - Receive, log and triage calls from the business and process them in a timely manner. - Highlight training needs across the company. - Escalate incidents where needed to 2nd and 3rd Line more »
ServiceDeskAnalyst | London | up to circa £25,000 We are currently looking for ServiceDesk Analysts to be based in our clients’ London office. Our client is an award winning, friendly & progressive service provider with locations in the USA, UK & Asia. THE BASICS … As the ServiceDesk Support Analyst, you will be technically competent with the ability to liaise with external clients at a high level; capable of working in a fast paced environment. All Support Analysts will provide 1st and 2nd line support in a servicedesk … and online backup utilities we’d like to hear from you TODAY. Analysts with experience of file servers and distribution lists and excellent customer service and communication skills, are likely to receive an immediate interview request. THE CONCLUSION: This is an excellent opportunity for a ServiceDeskmore »
Harrogate, North Yorkshire, Yorkshire, United Kingdom
IQ ESM
ServiceDeskAnalyst Up to £22,000 Harrogate based Role Our Support Teams provide a complex mix of both customer and technical support for a range of technology products and managed services, including bespoke incident management processes during critical or major events. Working as part of a … dedicated team and with a passion for providing and promoting outstanding customer service at all times, the ServiceDeskAnalyst will be the first point of contact for all our customers requiring anything from general advice through to in-depth technical assistance from our product support … the successful candidate to have an attitude for learning, with a proactive approach to teamwork in a fast-paced environment. Each member of the ServiceDesk must also be able to pass a Baseline Personal Security Standard (BPSS) check , which checks the candidates'right to work in the more »
Chippenham, Wiltshire, South West, United Kingdom Hybrid / WFH Options
Damia Group Ltd
ServiceDeskAnalyst -Wiltshire (some hybrid working available) - 3 months+ All applicants must hold an active SC clearance and be willing to undergo HLC (higher level clearance). My client is a global leading IT consultancy. They are on the hunt for a ServiceDeskAnalyst to work closely with the IT department and communicate with the end-user regarding all technical incidents. You will Provide 1st line IT technical support, taking ownership of the customer Incident or Service Request and see it through to resolution, as well as monitor support ticket … Maintain support tickets correctly and keep the customer updated with progress. Provide 1st line IT technical support, taking ownership of the customer Incident or Service Request. Monitor support ticket queues ensuring incidents are actioned in line with SLA's. Document user requests and service issues. Offer insightful recommendations more »
you have IT support experience, and are you seeking a new job in Waterbeach? Deerfoot IT Recruitment is helping a collaborative company recruit a ServiceDeskAnalyst, and the hybrid role comes with a salary of £27.5k and excellent benefits. As a ServiceDeskAnalyst … issues at the first point of contact or allocate as appropriate. You'll also support desktop technologies and maintain incident records using the Help Desk system. To give you an idea of how this flexible role would look and feel, here are some of the things you could expect … to do: Deal with customer enquiries and requests Provide support for all desktop-used technologies Maintain incident records using the Help Desk system, assign tickets and escalate to other technical teams Assist with the set-up and issue of IT equipment to employees Assist with the patching of data more »
ServiceDeskAnalyst Near Newport Pagnell, with hybrid working. Working Hours are 05:30 to 13:30 hours Mon - Fri Are you an enthusiastic and motivated data-focused ServiceDeskAnalyst who is looking for a new opportunity to use your technical skills and … in retail. And, right now, they’re looking for a dynamic individual with lots of drive and enthusiasm to join their friendly, high-performing ServiceDesk Function. What makes you a great fit: At least 2 years experience of working in a really busy client led ServiceDesk or Customer Support role Comfortable in acting as a 1st line of Support and resolving a variety of issues Excellent verbal and written communication skills MS Excel (Data Analysis, Checks and Investigations) JIRA ServiceDesk A proven track record of good relationship-building skills: internally more »
2nd Line ServiceDesk IT Analyst Up to 35,000 per annum Glasgow (hybrid) Permanent Do you have a passion for green energy? Do you want to work for a global organisation transforming the way the world consumes and produces energy? Due to huge growth my client … is looking for an enthusiastic 2nd Line ServiceDesk IT Analyst to join their team in Glasgow. The Role As the successful 2nd Line ServiceDesk IT Analyst, you can expect your role to include: Providing excellent customer support and resolution of issues Deploying … person, telephone and remote means Assisting and mentoring 1st Line Analysts Liaising with the 3rd line SME's as required Monitoring and reporting the service provided user ticketing system metrics in continuously improve Being proactive in enhancing own knowledge of new service technologies and products that could be more »
import/export air, ocean and road freight forwarding, supply chain management, logistics and specialised services in retail, manufacturing and chemicals. Metro seeks a ServiceDeskAnalyst/Engineer to join our team in Birmingham. Purpose This role is pivotal in delivering IT support provide 1st and … 2nd line support within the Service/Helpdesk team to all IT, Communications and Freight related systems, ensuring processes and procedures are followed correctly and user requests are dealt with efficiently and effectively. The department works in an ITIL based servicedesk environment answering calls, fixing, and … issues through to resolution, configuring devices, installing new software, and monitoring/maintaining existing systems. Key Accountabilities and Responsibilities: Contribute to delivering exceptional customer service as part of the Service/Helpdesk team , acting as a single point of contact in the organization for employees, customers, and business more »