Jobs 1 to 10 of 10

Service Desk Analyst

The Ins and Outs: - Answer calls made to the service desk and raise corresponding support tickets within the call logging system. - Prioritise incidents, assign impact and urgency. - Respond and resolve incidents within SLA. - Management of open calls and queues to resolve as many calls as possible within SLA. - Escalate service...
Leeds, West Yorkshire -
ASDA
Salary: Market Salary + Benefits
Posted: 22 days ago

Service Desk Analyst - Microsoft - Leeds

Support/1st Line/Service Desk/Microsoft/Warehouse Management System/Logistics. 1st Line Support Analyst. required for a leading client within the logistics sector. My Client is looking for 1st Line Support Analyst to join their Service Desk Team, supporting customer enquiries, handle and resolve customer issues. You will be required...
Leeds, West Yorkshire -
Crimson Ltd
Salary: £18000 - £20000 per annum
Posted: 4 days ago

1st Line Service Desk Analyst - ITIL

Must have Windows Operating Systems and Desktop application knowledge, also awareness of working within an ITIL environment... You will have knowledge of Windows operating systems and desktop applications including active directory as well as knowledge of installation, troubleshooting and maintenance of desktop hardware and software. You will also have awareness...
Selby, North Yorkshire -
The Bridge Ltd
Posted: 3 days ago

Service Desk Analyst - 2nd Line

Knowledge of Windows operating systems and desktop applications, Active Directory SCCM and ITIL... Ensure system availability within given service level agreements (SLA’s) Involvement and Partition in Service Desk Projects... Knowledge of Windows operating systems and desktop applications including MS Office 365. Working knowledge of Active Directory, Group Policy, SCCM,...
Selby, North Yorkshire -
The Bridge Ltd
Posted: 3 days ago

Service Desk Analyst

Due to consistent year on year growth they are looking to grow their Service Desk team extensively. Your new role As a Service Desk Analyst, you will be responsible for providing first and second line support for over 3500 users. You will have worked on a busy Service Desk and...
Doncaster -
Hays Specialist Recruitment
Salary: £19000 - £22000 per annum
Posted: 25 days ago

IT Service Desk Analyst, LEEDS

We are currently recruiting for an exceptional IT Service Desk Analyst to provide excellent customer service within a professional services environment across the following technologies - Windows 7, Active Directory, Exchange, VMWare, Internet Explorer to name but a few... Experience in supporting the following: Windows OS, MS Office, Active Directory, printing,...
Leeds, West Yorkshire -
Fruition IT Resources Limited
Salary: £20000 - £22000 per annum + Benefits
Posted: 2 days ago

Service Desk Analyst

You will work closely with senior members of the team to ensure that ITIL best practice is followed for incident, problem and service request management. Your new role Supporting customer requests through accurately logged, updated and resolved tickets Communicating clearly and frequently on the process / progress of any requests / incidents...
Doncaster -
Hays Specialist Recruitment
Salary: £15000.00 - £20000.00 per annum
Posted: 10 days ago

Incident Support Analyst/Service Desk Analyst

Good interpersonal and influencing skills (consensus building, conflict resolution, etc) * Significant experience of working in a Service Desk and Incident Management environment. * Good people management skills... * Take action as required for major / sensitive incidents (Hierarchical escalation) * Assisting with the production of metrics and KPIs in relation to incident management and...
Ripon, North Yorkshire -
Global Technology Solutions Ltd
Salary: £20000 - £24000 per annum
Posted: Yesterday

1st Line Service Desk Analyst

ESSENTIAL SKILLS & EXPERIENCE: - Customer service is absolutely key - Must be robust, able to cope with high volume of calls - Proven troubleshooting skills - ITIL (preferred) - ITSM (call logging) Excellent MS office skills 2003 through 2013 - Windows XP and 7 experience - Administering active directory - Blackberry device and BES admin knowledge - IPhone and...
Leeds, West Yorkshire -
Plan-net
Rate: Competitive rate
Posted: 2 days ago

Service Desk Analyst - ITIL

Whilst no project, engagement or role at is the same, there are core sets of responsibilities for all of our Service Desk Analysts that include: - Manage, coordinate and resolve Service Desk Incidents - Receive incoming calls and log using service desk management system - Provide initial 1st/2nd line diagnosis of technical...
Leeds, West Yorkshire -
The Bridge Ltd
Salary: From £22,000 to £25,000 per annum
Posted: 2 days ago