1 to 25 of 30 Service Desk Analyst Jobs in the East of England

Service Desk Analyst Peterborough (Hybrid 2-3 days on site) £(phone number removed) REED Technology is working with an outstanding client in search of a Service Desk Analyst to join their high-performing IT Service Desk team. You'll be the first point of contact for technical issues, delivering excellent support and … solutions to business users, and contributing to an environment where service excellence and knowledge sharing are the norm. Key Responsibilities Providing technical support to business users via phone, email and ticketing system Troubleshooting a range of issues related to hardware, software, and networks Creating and maintaining clear technical documentation for team use and end-users Adhering to ITIL-aligned … service desk processes to ensure consistency and quality Collaborating with colleagues to resolve escalated issues and share knowledge Prioritising and managing multiple support tickets effectively under pressure Using ITSM tools (e.g. Freshservice) to track and resolve incidents Technical Skills Windows 10/11 Active Directory/Microsoft Entra Microsoft 365/Azure/Intune/Teams/SharePoint More ❯

Service Desk Analyst Peterborough (Hybrid 2-3 days on site) £25,000-28,000 REED Technology is working with an outstanding client in search of a Service Desk Analyst to join their high-performing IT Service Desk team. You'll be the first point of contact for technical issues, delivering excellent support … and solutions to business users, and contributing to an environment where service excellence and knowledge sharing are the norm. Key Responsibilities Providing technical support to business users via phone, email and ticketing system Troubleshooting a range of issues related to hardware, software, and networks Creating and maintaining clear technical documentation for team use and end-users Adhering to ITIL … aligned service desk processes to ensure consistency and quality Collaborating with colleagues to resolve escalated issues and share knowledge Prioritising and managing multiple support tickets effectively under pressure Using ITSM tools (e.g. Freshservice) to track and resolve incidents Technical Skills Windows 10/11 Active Directory/Microsoft Entra Microsoft 365/Azure/Intune/Teams/ More ❯

Service Desk Analyst needed!! If you're a hard-working, reliable person then we want to hear from you. * Salary: £32.62 per hour * Location: Bedford, MK42 * Hours: Monday - Friday 10am - 6pm * Till August 2025 with the possibility of extension Job Purpose Under direction from the Team Leader Service Desk, provide an efficient, effective and professional … ICT Support service to the whole council including Director's and Members by accurately recording and resolving various ICT enquires/technical issues. Please note that this is an on-site, office-based role, 5 days per week. Job Skills * Proven track record working in a complex service desk environment. * In-depth knowledge of supporting desktops, laptops More ❯

Job Title: ICT Service Desk Analyst Location: Jubilee House, Falconers Chase, Wymondham, Norfolk, NR18, Initially office-based for 3 months, with potential for hybrid working thereafter Contract: Temporary, Full-Time Hours: Monday – Friday, 08:00–17:00 (No weekends or bank holidays) Rates: PAYE £15.36 per hour | Umbrella £19.57 per hour About the Role: Service Care … Solutions are recruiting on behalf of Norfolk & Suffolk Constabularies for an experienced and motivated ICT Service Desk Analyst . This is an exciting opportunity to join a busy service desk team, providing essential first-line support across a dynamic policing environment. Key Responsibilities: Provide a single point of contact for all ICT-related enquiries Deliver … telephone, live chat, desk-side, and self-service support Undertake initial incident diagnosis and resolve where possible at first contact Escalate complex issues to the 3rd line support team as appropriate Monitor incidents to ensure resolution within SLA timescales Install and configure desktop software Administer ICT accounts in line with policy Contribute to process improvements and documentation Liaise More ❯

Social network you want to login/join with: Service Desk Analyst, luton, bedfordshire col-narrow-left Client: TRIA Location: luton, bedfordshire, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 04.06.2025 Expiry Date: 19.07.2025 col-wide Job Description: 1st Line Support Analyst An exciting opportunity to join … Microsoft cloud environment; therefore, you will be upskilled on the latest tech, such as NetSuite, Azure Defender, Fortinet firewalls, and more. We are looking for someone with: Outstanding customer service skills and a strong service-oriented mindset Proficiency in Microsoft technologies, particularly Office 365 and Azure Active Directory (Entra ID) A proactive support analyst who is eager More ❯

Social network you want to login/join with: Service Desk Analyst, watford, hertfordshire col-narrow-left Client: TRIA Location: watford, hertfordshire, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 04.06.2025 Expiry Date: 19.07.2025 col-wide Job Description: 1st Line Support Analyst An exciting opportunity to join … Microsoft cloud environment; therefore, you will be upskilled on the latest tech, such as NetSuite, Azure Defender, Fortinet firewalls, and more. We are looking for someone with: Outstanding customer service skills and a strong service-oriented mindset Proficiency in Microsoft technologies, particularly Office 365 and Azure Active Directory (Entra ID) A proactive support analyst who is eager More ❯

Microsoft cloud environment; therefore, you will be upskilled on the latest tech, such as NetSuite, Azure Defender, Fortinet firewalls, and more. We are looking for someone with: Outstanding customer service skills and a strong service-oriented mindset Proficiency in Microsoft technologies, particularly Office 365 and Azure Active Directory (Entra ID) A proactive support analyst who is eager More ❯

About We have an exciting opportunity for an IT Service Desk Analyst based in St Albans to join one of our clients on a full-time permanent basis. You will need to be resident in the local area and hold a full UK driving licence and car. Summary of the IT Service Desk Analyst … 30pm, 8:30am - 5:00pm, 9:30am - 6:00pm Benefits: 23 days holiday plus Bank Holidays, generous pension scheme, income protection, enhanced maternity/paternity pay, death in service, health cash plan, Employee assistance programme, and more Travel Requirement This role requires travel to sites in Milton Keynes, Rickmansworth, and London. A full UK driving licence and car are … essential. Position Details This is an entry-level position offering personal development but limited short-term career progression. Responsibilities of the IT Service Desk Analyst Be the first point of contact for users, logging and responding to incidents Provide mainly 1st level support with some 2nd level support Troubleshoot, diagnose, and resolve issues Conduct skilled investigations Manage More ❯

Service Desk Analyst - IT Support £25,000-£28,000 | Hybrid | Career Development + Great PerksLocation: Peterborough (Easily Commutable - Hybrid Working)Working Hours: Monday-Friday, 09:00-17:30Salary: £25,000 - £28,000 + BenefitsStart Date: ASAP Are you passionate about IT support and ready to take your career to the next level? We're recruiting a Service Desk Analyst on behalf of an industry-leading organisation based in central Peterborough, and they're looking for a customer-focused Service Desk Analyst to join their fast-paced IT support team. This is a fantastic opportunity for someone with solid IT knowledge, great problem-solving skills, and a genuine desire to help people. …/email Analytical mindset with a detail-oriented approach to logging and documentation Ability to multi-task and prioritise in a busy environment Team player with a proactive, customer-service attitude Eagerness to learn new tools and technologies Why You'll Love It Here: 25 days holiday + bank holidays Contributory pension, life assurance & income protection EPIC talent development More ❯

Job Title: Senior Service Desk Analyst Location: Bedford, MK42 (Minimum 2 days in the office) Contract: Permanent, Full-Time Start Date: ASAP Salary: £37,938 per annumWe’re seeking a Senior Service Desk Analyst to join our Technology team. This role will combine first-line service desk responsibilities with more advanced second … line support duties, making it ideal for someone ready to take on a senior, hands-on technical role within a collaborative environment.As a key member of the Service Desk, you’ll not only provide high-quality technical support to users across the Council and partner agencies but also mentor junior colleagues, contribute to ongoing project work, and help … shape continuous improvements to our ICT services. Key Responsibilities: Deliver first and second-line technical support for ICT incidents, service requests, and changes. Ensure timely and effective resolution of technical issues, maintaining agreed SLAs. Support and maintain user accounts, software deployments, and IT assets across their lifecycle. Proactively monitor system performance and contribute to KPI reporting. Work closely with More ❯

Service Desk Analyst Clearance: High-level of Security Clearance Required (SC/DV) Location: Full-time on-site (Huntingdon, Cambridgeshire) UNLEASH YOUR POTENTIAL At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams in the UK to address some of the … the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. Leidos Innovations UK Ltd is seeking a Service Desk Analyst to join the service operations team supporting systems within Defence Intelligence. This role offers an exciting opportunity to join the Defence Intelligence Service Operations Team during a time of major change and technological advancement. Are you ready for your next challenge? We are looking for a highly capable service desk analyst to assess and optimise the performance of our end-user IT systems and software. Your responsibilities will include analysing IT system performance, resolving IT equipment and software issues More ❯

Join or sign in to find your next job Join to apply for the Service Desk Analyst role at Leidos Continue with Google Continue with Google 1 week ago Be among the first 25 applicants Join to apply for the Service Desk Analyst role at Leidos Service Desk Analyst Clearance: High … customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. https://www.leidos.com/company/global/uk-europe Description Service Desk Analyst Clearance: High-level of Security Clearance Required (SC/DV) Location: Full-time on-site (Huntingdon, Cambridgeshire) UNLEASH YOUR POTENTIAL At Leidos, we deliver innovative … Our Mission, Vision, and Values guide the way we do business. https://www.leidos.com/company/global/uk-europe Leidos Innovations UK Ltd is seeking a Service Desk Analyst to join the service operations team to support systems within the Defence Intelligence. This role offers a highly skilled and motivated person an exciting More ❯

A large multinational business is looking for a personable and driven IT Service Desk Analyst to join its expanding team, based in Stockport. Please note this is an office-based role and therefore the chosen candidate is required to be in the office 5 days per week. Working as part of a sizeable and collaborative IT team … you will prioritise and process incoming service requests. You will be the key point of contact between end-users and IT service teams so excellent communication and organisational skills are essential. Experience of working in an ITIL environment is preferred but not essential. You will ensure the timely and accurate fulfilment of IT requests in accordance with defined … service level agreements (SLAs), working with the helpdesk, infrastructure and application support teams to ensure a seamless and efficient service experience. Your role will also involve managing mobile devices – you will coordinate the asset register and also set up new mobile devices. This is an excellent opportunity for a Service Desk Analyst to join a More ❯

Job Title: Service Desk Analyst Location: Peterborough (Hybrid - office based for initial training) Contract: 6-month contract (likely to extend) Rate: £16.25 per hour (Umbrella) - paid weekly Hours: 37.5 hours per week, rotating shifts including weekends (on a rota) Start: ASAP Are you an experienced IT support professional looking to be part of a dynamic, project-focused … environment? We are recruiting for a Service Desk Analyst to join a busy team based in Peterborough on a hybrid basis. This is a fantastic opportunity to gain hands-on experience in both 1st and 2nd line support, with exposure to desktop builds and further progression opportunities. What You'll Be Doing: Providing 1st and 2nd line … technical support to internal users, including international teams Managing and resolving a wide range of IT issues through the service desk system Building and configuring desktops and other hardware as part of project rollouts Working to SLAs and escalating more complex issues where necessary Delivering excellent customer service with clear communication and follow-up Supporting a hybrid More ❯

Service Desk Analyst - Join a Dynamic, Inclusive Tech Team! Location: Stevenage | Full-Time | Support Level: Band 1/2 Are you passionate about delivering exceptional technical support and customer service? Do you thrive in a collaborative, fast-paced environment where innovation and engagement are at the heart of everything you do? If so, my client wants … to hear from you! About the Role As a Service Desk Analyst, you'll be a key player in a high-performing Service Desk team, supporting a wide range of clients and software configurations. You'll handle 2nd line support tickets, provide training and ensure every customer interaction is a positive one. This is your More ❯

Job Title: Service Desk Analyst Location: Peterborough (Hybrid - office based for initial training) Contract: 6-month contract (likely to extend) Rate: £19.87 per hour (Umbrella) - paid weekly Hours: 37.5 hours per week Shifts: Late evening/night shifts on rotation: 13:00-21:30 and 15:30-00:00 (including weekend work on a rota) Start: ASAP … Are you an experienced IT support professional looking for a hands-on role working late shifts? We're recruiting for a Service Desk Analyst to join a busy and growing IT team based in Peterborough. This hybrid role offers a great opportunity to build your technical skills in a fast-paced environment, supporting users internationally. What You … ll Be Doing: Providing 1st and 2nd line technical support to internal users across various regions Handling and resolving a wide range of IT issues through the service desk platform Building, imaging, and deploying desktops as part of project rollouts Ensuring timely and professional responses to incidents and requests Supporting both Windows and Google Workspace environments Following established More ❯

Service Desk Analyst Hybrid/Peterborough office- 2 days in office. Only after training is completed (4-6 weeks) 6-month contract (likely to extend & paid weekly) £19.87/Hour – via an Umbrella Company. 37.5 hours per week – overtime available Hours between Midday and Midnight Weekend work is required on a rotational basis Working as part of … related issues at 1st and 2nd line level, along with getting involved with more hands on tasks, such as desktop builds. Key Skills: 1st line support experience Previous IT Service Desk experience (or similar) Strong Windows and Google skills Strong communication skills Supporting international internal users Full training and support offered as well as progression opportunities. #J More ❯

Service Desk Analyst Location: Peterborough Contract Type: Temporary ongoing Hourly Rate: £13.35 Start Date: 7th July 2025 Working Pattern: Full Time (7am-7pm) 5 days a week (business is open 7 days) this will include at least one weekend a month Are you a problem-solver with a passion for technology and a flair for communication? Our … client is seeking a dynamic Service Desk Analyst to join their expanding team in Peterborough! If you thrive in a fast-paced environment and love helping customers, this opportunity is for you! Why Join Us? Exciting Work Environment: Engage with a vibrant team, enjoying perks like free parking, pool tables, and PlayStation breaks! Work-Life Balance: Enjoy … hours get-togethers and festive celebrations, including a fabulous Christmas party! Comfortable Facilities: Take advantage of our kitchen/canteen, making breaks enjoyable and convenient. Key Responsibilities: As a Service Desk Analyst, you will: Present a professional image to ensure a positive customer experience throughout their journey. Communicate clearly and transparently to keep customers informed about their More ❯

Spanish Speaking Service Desk Analyst Location: Peterborough Contract Type: Temporary ongoing Hourly Rate: £14.14 Start Date: 7th July 2025 Working Pattern: Full Time (7am-7pm) 5 days a week (business is open 7 days) this will include at least one weekend a month Are you a problem-solver with a passion for technology and a flair for … communication? Our client is seeking a dynamic Spanish Speaking Service Desk Analyst to join their expanding team in Peterborough! If you thrive in a fast-paced environment and love helping customers, this opportunity is for you! Why Join Us? Exciting Work Environment: Engage with a vibrant team, enjoying perks like free parking, pool tables, and PlayStation breaks … hours get-togethers and festive celebrations, including a fabulous Christmas party! Comfortable Facilities: Take advantage of our kitchen/canteen, making breaks enjoyable and convenient. Key Responsibilities: As a Service Desk Analyst, you will: Present a professional image to ensure a positive customer experience throughout their journey. Communicate clearly and transparently to keep customers informed about their More ❯

Service Desk Analyst – IT Consultancy – £14-16 per hour Inside IR35 – Fully Onsite Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking … to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying More ❯

Service Desk Analyst (Spanish speaking) – IT Consultancy – £16-18 per hour Inside IR35 – Fully Onsite Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are … now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience More ❯

Social network you want to login/join with: Service Desk Analyst – IT Consultancy – £14-16 per hour Inside IR35 – Fully Onsite Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex … business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established policies and procedures to ensure high standards and compliance More ❯

Social network you want to login/join with: Service Desk Analyst – IT Consultancy – £14-16 per hour Inside IR35 – Fully Onsite Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex … business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established policies and procedures to ensure high standards and compliance More ❯

Social network you want to login/join with: Service Desk Analyst – IT Consultancy – £14-16 per hour Inside IR35 – Fully Onsite Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex … business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established policies and procedures to ensure high standards and compliance More ❯

Social network you want to login/join with: Service Desk Analyst – IT Consultancy – £14-16 per hour Inside IR35 – Fully Onsite Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex … business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established policies and procedures to ensure high standards and compliance More ❯