Service Desk Analyst Jobs in the East of England

I currently have multiple contract roles and am looking for candidate across three counties, Suffolk, Norfolk and Essex for Service Desk and 1st Line roles. To be successful within these roles you will need to have previous commercial experience within IT, be able to demonstrate a high level of technical...

We are currently recruiting on behalf of a well established and successful company based in Colchester for an IT Service Desk Analyst. The role will involve being part of the busy helpdesk team, taking incoming calls and emails from the end user and logging and resolving IT incidents. You will...

Dacorum Borough Council. Chief Executive's Unit... £15,700 - £18,724 per annum (Inclusive of London Fringe Weighting) 37 hours per week. REF: IT008. Dacorum Borough Council has a requirement for a number of ICT Officers to work within their Hemel Hempstead offices and sites around the borough of Dacorum,...

Helpdesk, Active directory, exchange, windows 7 To provide first line support for users reporting infrastructure and application problems and requests, resolving where possible, or passing to second and third line teams to achieve agreed SLAs... Consistent improvement of KPIs (such as first line resolution rate, reducing call abandon and waiting...

I am looking to speak with people who match this description and whom are immediately available to start work. The successful candidate will be a hard working individual by nature with a diligent approach to their area of expertise and keen eye for attention to details in their work. In...

1 st line/2 nd line support Microsoft XP, Windows 7, Office 2007/2011/Outlook... The role is to provide 1st and 2 nd line support by handling calls and incidents using the incident management and request fulfilment processes... In summary, this Service desk position is to handle 1 st...

We are keen to hear from any applicants who have proven experience of providing 1st/ 2nd line technical support in a large windows 7/ XP environment. Applicants ideally to have some knowledge or understanding of Microsoft desktop configuration, network infrastructure and Active Directory... Microsoft certification and ITIL qualification would be...

You will have a experience of working in iSeries, AS400 environments. Key skills: 1 year+ experience of working in busy Service Desk environment. Experience of iSeries, AS400 environments... Company pays generous Shift allowance along with regular bonuses and can offer the Service Desk Analyst - iSeries, AS400 genuine career opportunities for...

Windows 7 Service Desk Analyst required for an immediate start in a 3 month contract job. A new and exciting position within a fast paced service desk team required to support an active service delivery function... Windows 7 first line support in a high pressure, high volume environment... SCCM. Citrix.....

Ensure all calls are prioritised in order of urgency/impact to the business, allocate calls to internal teams and follow up to ensure SLA targets are achieved and the escalation process is followed at all times. Provide 1st line technical support for Microsoft suite of products, PCs and laptops, Blackberrys,...

Proven experience in the use of service desk/1st line incident management call logging and reporting solutions, ideally Remedy. You must of experience in supporting Windows 7 operating system and a high level of IT literacy, especially within Microsoft Office products. Main responsibilities will include: Handling calls from users as...

Microsoft Office Suite... Active Directory. Experience working within an ITIL environment... Logic Engagements Ltd is a leading provider of JD Edwards, SAP, Oracle,CRM, Java, SQL, Infrastructure, PM, BA, Architecture,.NET, Digital and Ecommerce PHP, Magento,OO, iOS, Digital and Marketing resources to Agency, end users and to product suppliers/...

2-3 years in Service Desk Analyst role. with proven Incident Management experience. In addition any LANDesk and /or Crystal Reporting skills highly desirable. Key Skills: ITIL qualified (Foundation level minimum) 2-3 years in Service Desk Analyst role... Desirable: LANDesk skills. Crystal Reports. Unfortunately we can only respond to...

In addition, any LANDesk and /or Crystal Reporting skills highly desirable but not essential. Key Skills: - ITIL qualified (Foundation level minimum) - 2-3 years in Service Desk Analyst role - Proven Incident Management experience Desirable: - LANDesk skills - Crystal Reports Senior Service Desk Analyst (Incident Manager) required for a New Year start -...