Service Desk Team Lead Jobs

They're looking for a hands on Service Desk Team Lead. You'll be based in HQ and you'll be supporting staff onsite and field based team members. You'll be technically hands-on. You'll support approx. 200 users, and you'll be responsible for the 6 Service...

Opportunity for an experienced Service Desk Team Leader to join a technology company in West London. The IT department has 30+ people and they have 3 other positions they are recruiting for alongside this one. You will be leading a small support team of 1st and 2nd desktop support engineers...

To be a successful candidate for this role you must have: - Management experience, appraisals, one to one’s and training - Managed direct reports assigning responsibilities and providing support - Strong technical knowledge, Microsoft, Virtualisation, networking - Worked with improvement plans and service level agreements - Experience of an ITIL environment ideally ITIL foundation...

My Hertfordshire based client, a leading company within their field, has a requirement for an experienced IT Service Desk Team Leader to join their team on a contractual basis. In the role, you will be responsible for ensuring that all network infrastructure, servers, storage and associated systems are supported in...

Responsibilities: * Maintaining or exceeding the level of defined service within the agreed service level agreements (SLA) * Direct 1st and 2nd level user support for users at Head Office and locations across the UK... * Problem and incident Management in accordance with ITIL best practices... * Asset management ensuring that all assets are...

IT SERVICE TEAM LEADER (Windows, ITIL, TCP/IP, MS Office, Exchange) required for a Cornwall based Education Provider. The successful Service Desk Leader will be responsible for leading an efficient and high quality front line IT support service and will have direct line management of 5 analysts. In order to...

My client is a huge Professional Services organisation that has a large IT Service Desk in the Milton Keynes area. Due to internal promotion they need a strong Team Leader from a service desk/help desk background. To be considered for this excellent role you MUST be willing to work...

My client is a huge Professional Services organisation that has a large IT Service Desk in the Milton Keynes area. Due to internal promotion they need a strong Team Leader from a service desk/help desk background. The ideal candidate will be able to show that he/she has. - strong...

Service Desk Team Leader - URGENT - Windows, AD, Team Management, Supplier Management, Continual Service Improvement, ITIL - London - £35,000 - £38,000... As the Windows, AD, Team Management, Supplier Management, Continual Service Improvement, ITIL Service Desk Team Leader your main responsibilities will include: *Managing the performance and workload of technicians... *Active Directory -...

Are you a bright, ambitious Service Desk Manager / Team Leader ready for your next challenge? Our client, a leading UK IT consultancy are looking for a Service Desk Manager / Team Leader to lead a 2nd/3rd line support team and service desk, supporting a variety of software, hardware and communications...

This successful manufacturing business employs a large range of technologies in order to support an end-to-end fully automated workflow from order receipt through to manufacture, fulfil and distribute... ITIL trained, the successful candidate will have worked in a similar service desk environment, ideally within a manufacturing environment, and...

To stay ahead of the competition we advocate continuous improvement and innovation... The team are driven to take Incident Management to the next level... This is a really exciting opportunity for an ITIL qualified Service Desk professional with a genuine passion for team management and a natural flair for continuous...

Act as the first line of escalation with the Incident Management Process for business users... - Ensure SLA’s are delivered across the team... - Advanced knowledge of MS Office suite of application (Excel, PowerPoint, Access, etc). - ITIL Framework... - Resource management... - Educated to degree level (or equivalent) in a numerate/scientific discipline.

line support |Windows|Mac| ITIL | Active Directory... Essential skills required for the Service Desk Team Leader: * 1 st and 2 nd line support * Experience mentoring staff and supervising service desk analysts * Exposure to service delivery and team lead experience * ITIL Service Management * Telephone and email support. * ServiceNow or other service...

You will come from an IT background and be a confident, analytical individual... The successful Service Desk Team Lead will have a basic understanding of ITIL and will be driving quality and efficiency by ensuring best practice and processes are in place within the service desk environment. Skills- *General IT...