Service Desk Team Lead Jobs

A new contract opportunity has arisen for an experienced and professional Service Desk Team Leader/Manager, you will be leading an IT Service Desk and team of 6 x 1st Line Support Engineers, who are required to answer and log user queries and service requests, providing resolution to simple and...

The successful candidate will be responsible for monitoring that all Incidents and Service requests are progressed within contractual SLA's mentoring and training the 1st Line Service desk analysts. You'll work very closely with the Service desk Service Delivery Manager to ensure that all client SLA's are met...

Permanent. Our global partner in the IT industry, require a Service Desk Team Leader on a Permanent basis in Northampton. As a Service desk Team Leader you will be providing first level escalation to the Helpdesk analysts and day to day management of the Service Desks activities. Key Roles and...

with technical knowledge of technologies such as: Active Directory, Exchange, Client VPN & 2 factor authentication (RSA), Windows 7 Office 2010, AV & RAS clients... ITIL accreditation - Foundation level as a minimum. Advanced MS Office Skills... providing Holiday and Sickness cover therefore it is essential you still have a good technical knowledge...

The Role: About 20% of your time will be spent working on the Service Desk providing Holiday and Sickness cover therefore it is essential you still have a good technical knowledge of Active Directory, 2 Factor Authentication etc... Guide the service desk with practical best practice eg ITIL Service Support.....

Essential Experience: Technical Knowledge of technologies such as: Active Directory, Exchange, Client VPN & 2 factor authentication (RSA), Windows 7 Office 2010, AV & RAS clients... ITIL accreditation - Foundation level as a minimum. Advanced MS Office Skills... providing Holiday and Sickness cover therefore it is essential you still have a good technical...

Service Desk Team Leader is required by our industry client based in London. The scope of the Service Desk Team Leader role will be to manage our clients IT Service Desk team to ensure incidents and service requests are completed within timescales. The Service Desk Team Leader applying will be...

We're looking for a talented IT Service Desk Team Leader to build a new IT Service Desk providing Remote Support to 3rd Party Clients working tightly to the ITIL Framework. The successful candidate will be responsible for monitoring that all Incidents and Service requests are progressed within contractual SLA'...

Reporting to the Service Desk Manager, you’ll remotely handle a range of 1st and 2nd line technical queries via the telephone, email and internet... To be considered for this role, you must have: - At least two years’ Windows experience, including Server, Exchange, Active Directory, XP and Windows 7 - Experience...

An experienced Line Manager who has excelled at inspiring and leading teams, ideally within external customer focused & SLA-driven environments... Strong planning & organisational skills, attention to detail, results oriented, passionate about delivering exceptional service, problem solving abilities, stress tolerant, excellent report writing & numerical analysis skills. An ITIL qualification would be...

An experienced Line Manager who has excelled at inspiring and leading teams, ideally within external customer focused & SLA-driven environments... Strong planning & organisational skills, attention to detail, results oriented, passionate about delivering exceptional service, problem solving abilities, stress tolerant, excellent report writing & numerical analysis skills. An ITIL qualification would be...

My client is seeking a Service Desk Team Leader to join a Service Delivery team within a Shared Service centre... As the Service Desk Team Leader you will be required to deliver the following responsibilities:- *Provide first line expertise for the company's applications including Citrix, Windows and SAP. *Ensure...

An exciting opportunity has come up to supervise the day-to-day operations of the Service Desk in conjunction with the Service Delivery Manager, ensuring SLA's & KPI's are met in line with agreed working practices... *(50%) Perform the full Job Responsibilities of "Support Analyst" *(25%) Assist the Service...

The Team Leader will act as a resource for Hosted services in assisting with incident, service requests, changes and problem management... Additional tasks of time management, directing staff and ensuring OLA targets are either met or exceeded... - Understanding on an ITIL environment. - IT Administration utilising MS Office products... - ITIL V3...

You must have experience of WAN & LANnetworking, Active Directory, Network permissions, VMWare, SAN, anti-virus,backup procedures etc . You will be responsible for managing all aspects ansmall IT Support team, as well as providing hands on 2 nd and 3 rd line support to all users and across sites, develop...