Service Desk Team Lead Jobs

The IT Service Desk Team Lead will be required to oversee a team of 10 IT Support Analysts and ensure support issues are acted upon quickly, resolved according to agreed standards, and that customer service is always of a high standard. Key experience required: Demonstrable experience as a senior 1st/...

Alongside the day to day management of the team you will have a key role establishing new best practices for support, developing and implementing ITIL based processes, and creating documentation to deliver a high quality IT Service Desk for the business... Working with the Service Delivery Manager in the development...

A large and well respected law firm require an experienced Service Desk Team Lead to look after a team of 15 (approx) analysts providing expert support on a 24/7 Service Desk. The Service Desk Team Lead will be hands on and will also be the main escalation point for...

The post holder will be required to instil ITIL principles and engaging in Knowledge and Incident Management, together with liaison with the wider IT team. The post holder will be directly accountable in ensuring all calls area dealt with to meet SLA?s, this will be delivered via a robust...

A global organisation headquartered in London is actively looking for an experienced Service Desk Team Lead with good technical skills and ITIL knowledge to head up a team of helpdesk and second line IT support analysts... You must have worked in an enterprise Windows Server environment and be capable of...

Helpdesk Supervisor (ITIL, Exchange, Citrix, SQL) - Central London - £45,000... The successful individual must have worked in an enterprise Windows Server environment and be capable of server, desktop, application, hardware and networking support... *Active Directory. *Citrix. *Windows Servers. *SQL Administration. *IP Telephony system... *MS Office support... The ideal candidate will...

A large and well respected law firm require an experienced Service Desk Team Lead to look after a team of 15(approx) analysts providing expert support on a 24/7 Service Desk. The Service Desk Team Lead will look to bring in and guide the team on new working processes...

Manage and lead the Support Desk Team, including creating personal and team development plans and resource management... They need someone with existing experience running a Service Desk / Helpdesk, ideally in an ITIL, enterprise size environment. The service desk is technical, experience of the following would be advantageous: *Working knowledge of...

Based on the Surrey and Middlesex border, we are currently looking to resource the skills of an IT Service Desk Team Leader to be part of a fast dynamic IT Services Department at the forefront of the well-known Digital Media Group... Experience and qualifications: * Strong technical background with an...

Working with the IT Support Officer maintain, administer and develop the MS Windows based infrastructure. The successful candidate must have and be able to demonstrate the following skills and experience; - Supporting a MS Windows based infrastructure, including Server 2008, Active Directory, DNS, DHCP, WSUS, Exchange or Office 365 & Office products.....

Working with a household name who have continued to push innovation in everyday life. With continued growth in markets all over the world, they provide a challenging but rewarding environment in which to work. The organisation have a keen focus on technology and support members of their staff bring ideas...