Service Desk Team Lead Jobs
Jobs 1 to 12 of 12
Windows IT Support - Office - User-support and training. Team Leadership - Helpdesk Management - Motivation - SLA / KPI - People Skills... Suitable candidates should demonstrate: ** Excellent communication and proven people management skills, working with SLAs, Service Levels and KPI's. ** Technical skills with Windows OS/ Server, PC Hardware, Office Applications. **ITIL Knowledge (Desirable) ** Strong...
Cambridge, Cambridgeshire -
Salary: £35000 - £40000 per annum + benefitsPosted: 7 hours ago
My client is looking for a reliable Service Desk Team Leader who can work leading a team of first line analysts and also providing technical support to a Microsoft environment... You will be ensuring the team keeps within agreed SLA's and KPI's and also be responsible for the...
Cambridge, Cambridgeshire -
Rate: £160 - £200 per dayPosted: 12 hours ago
To assist the team to meet SLA requirements using all available resources... *Conduct performance reviews for the team and provide coaching and development as required. The Successful Service Desk Team Lead will have the following technical skills and experience: *Customer service experience gained in a technical environment preferably with exposure...
Selkirk, Selkirkshire -
Harvey Nash plc
Salary: £30000 per annumPosted: 5 days ago
This position will be based in Northamptonshire and will require the successful candidate to have a healthy mix of experience in managing a service desk team and offering hands on technical support. Technical skills and competencies required: Ability to deal with customers at all levels through an approachable and customer...
Salary: £32000.00 - £36000.00 per annum + Excellent BenefitsPosted: 5 days ago
An award winning Travel Company, based in Portsmouth and London requires a Service desk Team Lead who is looking to take their next step up and become a fully-fledged Service Delivery Manager within 12 months. The Service Desk Team Lead will take ownership of the Service Delivery function and...
Portsmouth, Hampshire -
Salary: £30000.00 - £35000.00 per annumPosted: 3 days ago
The position of the Service Desk TeamLeader requires strong team leadership skills, along with solid technicalability and a structured approach to troubleshooting, problem-solving andindividual mentoring/ management... - Assume responsibility for case managementacross the team, ensuring the provision of the highest level of service bymeeting or exceeding contractual SLAs and KPIs...
Solihull, West Midlands (County) -
Owen Daniels Consultancy
Salary: From £40,000 to £44,000 per annum £40,000 - £44,000 +Excellent BenefitPosted: 4 days ago
An inquisitive and analytical mind who is service driven... * Knowledge of report writing packages such as Crystal Reports... * Qualified at ITIL foundation level or above. * Equivalent and preferably some professional qualification such as MCP or MOUS certification. * Extensive knowledge of Service Desk Management... * Qualified to HND/BSc level or above.....
Deerfoot IT Resources Ltd
Salary: £30000 - £35000 per annumPosted: 14 days ago
Expertise in managing Service Desk Analysts, mentoring/coaching and development of Service Desk Analysts. Expertise across multiple ITSM toolsets. A minimum of ITIL V3 Foundation... Windows Servers... Active Directory(inc DNS, DHCP, GPO, NPS) SCCM. Microsoft Office... Office 365... Citrix PS4.5... Support and participate in the Business Continuity plan...
Manchester, Lancashire -
Manchester Airport Group
Salary: From £34,997 to £43,747 per annumPosted: 11 days ago
Assist with ensuring the team accurately log, update and resolve all Incidents, Service requests and Changes in the Service Desk system (JIRA) - Assist with ensuring that tickets assigned to the service desk are dealt with within SLA. - Assist the Service Desk Team Leader with ensuring the team follow the Marex...
City, London -
Rate: £200 - £250 per dayPosted: 14 hours ago
The successful candidate should have the following skills/experience: A broad range of hardware and software skills, ideally to include windows desktops / laptops, windows servers, active directory, virtualisation (vmware ideal), networking (routers, switches, firewalls, etc) Experience in a supervisor, team lead or management team of an IT helpdesk / service desk...
Liverpool, Merseyside -
Salary: £25000 - £37000 per annum + BenefitsPosted: 4 days ago
Adherence to processes, procedures, SLA’s and their continuous improvement... Problem Management... Broad technical experience including all Microsoft Operating Systems (ideally desktop and server) and remote desktop services... Asset management experience - software and hardware... ITIL Foundation or significant experience working within ITIL... Experienced in Active Directory users and computers... Asset...
Leeds, West Yorkshire -
Salary: From £30,000 to £35,000 per annumPosted: 6 days ago
Our client, a leading Logistics organisation require a Service Desk Team Leader to deliver a high standard of customer service to business users and ensure effective support to team members using bespoke IT Systems. The Service Desk Team Leader will ideally have knowledge of managing Service Desk systems and will...
Salary: £28000 - £33000 per annum + BenefitsPosted: 13 days ago