9 of 9 Service Desk Team Leader Jobs

desk operations 24/7 at the Global Service Centre. The ideal candidate will be a hands-on leader and will manage a team of service desk analysts globally at both Level 1 and Level 2 skills … performance metrics, such as first-call resolution rate, response time, and ticket backlog. Manage the digital handover to the next shift team leader for seamless service. Manage and prioritize workload, including escalations and major incident handling. Ability and willingness to be active in ticket handling and resolutions. ...

Service Desk Team Leader The Role As a Service Desk Team Leader, you will take day-to-day ownership of an ITIL-aligned ITSM service desk. This includes supporting customer accounts, leading a team of service analysts, owning the customer relationship and ensuring a consistently high standard of service delivery. You will join Alscient's Managed Services team, supporting customers across a range of sectors. This is a hands-on leadership role, where you will ...

Service Desk Team Leader Position OverviewWe are looking for a Service Desk Team Leader to join our team in Milton Keynes.This role would suit a Team Leader or Service … this policy. If you have any questions after applying, please reach out to our recruitment team.ResponsibilitiesIn this role, you will manage and lead a team of IT support engineers, ensuring support tickets are responded to within agreed timeframes, engineers are mentored and developed, and that our customers receive ...

Service Desk Team Leader Up to £50,000 per annum + benefits London (Farringdon/Chancery Lane) Hybrid (3 Days Office/2 Days Home) We're looking for a hands-on Service Desk Team Leader … close to the technology and supporting escalations when required. Working alongside the Service Desk Manager and another Team Leader, you'll help drive service performance, mentor engineers and ensure customers receive an exceptional support experience. Key Responsibilities Lead, coach and develop ...

Service Desk Team Leader Location: Portsmouth Contract length: Up to 6 months Pay rate: £40,000 per annum equivalent Role Purpose The IT Service Desk Team Leader is responsible for overseeing the day-to-day operations … support team. This role ensures that high-quality technical assistance is provided to all users while maintaining agreed service levels. You will balance "hands-on" technical escalation with "hands-off" people management, driving continuous improvement across the service desk. Key Responsibilities Team Supervision: Lead ...

Service Desk Team Leader Location: Portsmouth Contract length: Up to 6 months Pay rate: £40,000 per annum equivalent Role Purpose The IT Service Desk Team Leader is responsible for overseeing the day-to-day operations … support team. This role ensures that high-quality technical assistance is provided to all users while maintaining agreed service levels. You will balance "hands-on" technical escalation with "hands-off" people management, driving continuous improvement across the service desk. Key Responsibilities Team Supervision: Lead ...

role where your professional growth and creativity are championed every step of the way. Opus is the UK’s largest independent Managed Service Providers, recently ranked as “World class” by the Best Companies … work for awards. Make an impact in our Technical Services team The Service Desk Team Leader role will support the IT Service Desk Manager in overseeing day-to-day service desk activity, maintaining ...

Service Desk Team Lead Location: Ringwood, Hampshire Salary: £27k - £29k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role: We are looking for a Service Desk Team Lead to help us deliver outstanding … service to our customers. You will be managing the incident and request lifecycle. Assist with operational Service Desk cover during busy periods. Identifying and reporting escalations and major incidents. Monitoring and reporting of service desk activity. Feeding ...

Your Mission Take the reins of my client’s 2nd & 3rd Line support teams, driving outstanding performance and ensuring Service Level Agreements (SLAs) are consistently met. Lead with technical expertise, implement best practices, and bring ITIL principles to life by designing and documenting cutting-edge infrastructure. What … Inspire & Support the Team: Collaborate with the Service Desk Manager to guide the Incident Management Team, ensuring top-notch support on a daily basis. Empower Talent: Develop training programs that boost product knowledge and keep the team at the forefront ...