Solihull, West Midlands, United Kingdom Hybrid / WFH Options
AWD Recruitment
ServiceDeskTeamLead who has a solid first line and second line technical support background with excellent team leadership experience working within a busy IT Help Desk environment is required for a well-established, global company based in Shirley … Shirley, Solihull Office JOB TYPE: 12 Month Fixed Term Contract (Full-Time) JOB OVERVIEW We have a fantastic new job opportunity for a ServiceDeskTeamLead who has a solid first line and second line technical support background with excellent team … with ServiceDesk/IT Help Desk policies and procedures Must have experience as a TeamLeader in a busy ServiceDesk/IT Help DeskTeam Experience coaching and development of teammore »
Nottingham, Nottinghamshire, United Kingdom Hybrid / WFH Options
The Channel Recruiter
JOB TITLE: ServiceDeskTeamLeader SALARY: £30,000 - £34,000 BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, Medicash, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program LOCATION … to consistently deliver high-quality service and address any issues proactively. JOB SPECIFICATION: ServiceDeskTeamLeader The position of ServiceDeskTeamLeader will be responsible for conducting assessments off the back of … regular reports on quality performance indicators, highlighting trends, achievements, and areas for further attention. REQUIREMENTS: ServiceDeskTeamLeader The ideal candidate will have come from a contact centre or hold a similar role at a service desk. Experience of customer more »
digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers … opportunity for training as well as on the job learning. Job Description As an IT ServiceDeskTeamLeader, you will play a crucial role in ensuring the smooth operation of the IT servicedesk and providing exceptional support … days a week at our Basingstoke Office. Qualifications To stay ambitious, we need an I.T. ServiceDeskTeamLeader who will embrace our heritage as we look to elevate our future. We’re looking for candidates who see the possible in impossible; those more »
ServiceDeskTeamLead - Bury St Edmunds - Up to £40,000 (Onsite) We are seeking a highly motivated ServiceDeskTeamLead to join the team at leading technology and Software company based in Bury St … Edmunds. As the ServiceDeskTeamLead, you will be responsible for overseeing the Helpdesk operations, ensuring exceptional customer service and technical support to clients. The ideal candidate will have prior experience in a similar role, preferably within an MSP environment. Benefits … holiday + bank holidays Life Insurance Training and progression plan Company events 37.5 Hour work week Key Responsibilities: Lead and manage the Helpdesk team, providing guidance, support, and mentorship to ensure the delivery of high-quality service and customer satisfaction Oversee the day-to-day operations more »
Bury St. Edmunds, Suffolk, East Anglia, United Kingdom
Be Technology
ServiceDeskTeamLead - Bury St Edmunds - Up to £40,000 (Onsite) We are seeking a highly motivated ServiceDeskTeamLead to join the team at leading technology and Software company based in Bury St … Edmunds. As the ServiceDeskTeamLead, you will be responsible for overseeing the Helpdesk operations, ensuring exceptional customer service and technical support to clients. The ideal candidate will have prior experience in a similar role, preferably within an MSP environment. Benefits … holiday + bank holidays Life Insurance Training and progression plan Company events 37.5 Hour work week Key Responsibilities: Lead and manage the Helpdesk team, providing guidance, support, and mentorship to ensure the delivery of high-quality service and customer satisfaction Oversee the day-to-day operations more »
Shirley, West Midlands, United Kingdom Hybrid / WFH Options
Gleeson Recruitment Ltd
ServiceDeskTeamLeader Shirley (Solihull) 12 Month Fixed Term Contract £36,000 Annual Salary 1 day Working from home Gleeson Recruitment have a fantastic opportunity working alongside a well established, national organisation who have a fantastic opportunity for an enthusiastic ServiceDeskTeamLead to manage their own team as well as escalated queries. Essential Person specification: We are looking for someone with 3 or more years of experience working in a busy ServiceDesk environment role. Experienced with Servicedesk policies and procedures. 2 or more years in a TeamLeader role in a busy servicedesk team. Coaching and Development of team members. Experience in use of ITSM more »
Shirley, West Midlands, Greater London, United Kingdom Hybrid / WFH Options
Gleeson Recruitment Group
ServiceDeskTeamLeader Shirley (Solihull) 12 Month Fixed Term Contract £36,000 Annual Salary 1 day Working from home Gleeson Recruitment have a fantastic opportunity working alongside a well established, national organisation who have a fantastic opportunity for an enthusiastic ServiceDeskTeamLead to manage their own team as well as escalated queries. Essential Person specification: We are looking for someone with 3 or more years of experience working in a busy ServiceDesk environment role. Experienced with Servicedesk policies and procedures. 2 or more years in a TeamLeader role in a busy servicedesk team. Coaching and Development of team members. Experience in use of ITSM more »
ServiceDeskTeamLeader Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to … service level targets on calls answers and tickets resolved. ITSM/IT would be a huge advantage! JOB SUMMARY Provide leadership, guidance and support to a team of servicedesk analysts and assist the ServiceDesk Manager in … * A passion to deliver excellent service with service level management and experience * Previous people management experience * Driven, motivational, professional leader, with a 'can-do' attitude at all times * Effective communication and interpersonal skills with internal and external stakeholders with the ability to confidently deliver more »
ServiceDeskTeamLeader Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to … service level targets on calls answers and tickets resolved. ITSM/IT would be a huge advantage! JOB SUMMARY Provide leadership, guidance and support to a team of servicedesk analysts and assist the ServiceDesk Manager in … * A passion to deliver excellent service with service level management and experience * Previous people management experience * Driven, motivational, professional leader, with a 'can-do' attitude at all times * Effective communication and interpersonal skills with internal and external stakeholders with the ability to confidently deliver more »
Peterborough, Cambridgeshire, East Anglia, United Kingdom
Global Technology Solutions Ltd
ServiceDeskTeamLeader Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to … service level targets on calls answers and tickets resolved. ITSM/IT would be a huge advantage! JOB SUMMARY Provide leadership, guidance and support to a team of servicedesk analysts and assist the ServiceDesk Manager in … * A passion to deliver excellent service with service level management and experience * Previous people management experience * Driven, motivational, professional leader, with a 'can-do' attitude at all times * Effective communication and interpersonal skills with internal and external stakeholders with the ability to confidently deliver more »
Debbie Burbage Recruitment is excited to present a unique opportunity for a skilled IT ServiceDeskTeamLeader at our esteemed client's Northampton-based office. This pivotal role involves leading a dedicated team of two, providing exceptional third-line support … for a bespoke system as well as addressing various network technical issues. Key Responsibilities: Lead, mentor, and manage a small IT servicedeskteam to provide efficient and effective third-line support. Ensure high-quality technical support for a bespoke system, addressing and resolving … with the latest technologies and IT support methodologies. Candidate Requirements: Proven experience as an IT ServiceDeskTeamLeader or similar leadership role within an IT support environment. Strong technical background with in-depth knowledge of IT systems, networks, and various support platforms. more »
WF10, Castleford, City and Borough of Wakefield, Methley, West Yorkshire, United Kingdom Hybrid / WFH Options
Pyramid8
Are you looking for an exciting opportunity to excel in a supportive and dynamic company? Join our team of enthusiastic and collaborative professionals and kick-start your career with us! As a leading manufacturer of fully integrated self service solutions in the UK, we develop our … The position offers excellent career development potential for the right candidate into a number of senior or technical roles. As a TeamLeader in our ServiceDeskteam, you will play a vital role in managing the day-to-day operations … parking on-site. Join us at this exciting time of growth and take the next step in your career as a TeamLeader in our ServiceDeskteammore »
ServiceDeskTeamLeader - Modern Workplace Unique opportunity to join a rapidly expanding, innovative IT Managed Service Provider in a technical and customer facing leadership position. This business work in partnership with many SMB and Enterprise scale customers, providing IT consultancy … technology solutions, to customers who genuinely value the service! We are looking for a highly skilled and motivated Technical TeamLeader to lead and oversee a Modern Workplace servicedesk team. The ideal candidate will have a strong service … a passion for delivering excellent customer service. In this role, you will leverage your extensive IT experience to manage technical operations within the Service Desk. Your responsibilities will encompass process management, SLA reporting, ticket prioritisation, reporting, customer reports, ticket handling and escalation management, and the efficient allocation of more »
ServiceDesk 2nd Line TeamLead Are you a process-driven, organised individual who wants to make real change to an IT department? Is mentorship and management of colleagues a passion for you? Do you still have those technical hands-on skills to match … your team management abilities? A leading insurer might just have a new position for you! The role A national insurance provider are looking for a ServiceDesk 2nd Line TeamLead to join their internal IT function! The company has gone through … multiple internal transformations and ongoing growth and are looking for a TeamLead to manage a team of 7 Second Line Engineers. The successful person will be driving excellence within the team, and working with internal stakeholders to drive forward processes and improve the more »
Job Description - ServiceDeskTeamLead We are seeking a highly organized and client-focused ServiceDeskTeamLead to serve as the primary liaison between our service technicians and clients. As the ServiceDeskLead Manager, you will play a crucial role in ensuring effective communication and exceptional service delivery. We are looking for an energetic, outgoing, and patient candidate who demonstrates strong organizational skills. Responsibilities : Serve as the client advocate, maintaining regular communication with clients to … incident progress and notify them of any impending changes or agreed outages. Act as the single point of contact for all types of service requests, promptly addressing client inquiries and concerns. Collect necessary information from clients and accurately create and update service tickets in our ticketing more »
ServiceDeskTeamLead - 12 Month FTC - Solihull Spinks have partnered with a global leader in the veterinary health care space who are looking to bolster their central services support team with a seasoned ServiceDeskTeam … Month FTC, with the opportunity to move into a permanent position. The ideal candidate will have at least 3 years' experience in a servicedesk role, and 2+ years' in a lead position, as you'll be looking after the existing team of … support analysts. In addition to this, you will be responsible for the coaching & development of team members, and have experience in ITSM. 12 Month Fixed-term Contract Hybrid - 4 days p/w in Solihull office £32,000 - 36,000 ASAP Start If you'd like to find more »
ServiceDeskTeamLeader Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to … service level targets on calls answers and tickets resolved. ITSM/IT would be a huge advantage! JOB SUMMARY Pr... more »
Overview As a TeamLead, you are the focal contact for the team working on your dedicated shift for all assigned services and tasks. You will be responsible for the day-to-day activities, performance, customer satisfaction, line management and continual service improvement of … the ServiceDesk Analyst’s. You will provide flexible support on a 24x7x365 Service Desk. Shifts available: 12pm-9pm GMT 1pm-10pm GMT The Role Responsibilities: Manage team resources, including scheduling shifts and handling absence requests Leadservicedesk … day to day basis Ensure regular 121’s are held with Analysts to discuss monthly performance Identify training requirements, provide mentorship to the team and peers in the organization where needed Provide team leadership, staffing mentorship and governance; produce and manage individual Performance Development Plans Responsible more »