20 of 20 Service Desk Team Leader Jobs

thrive and grow, you’ll feel right at home here! We’re looking for a Service Desk Team Leader to join our talented Service Management team. This role is crucial to ensuring customer requirements are met in terms of communication, prioritising … escalating and resolving incidents and requests. The Service Desk Team leader provides leadership and mentoring to the Service Desk Team and will drive a culture of continual process improvement within the Service Desk ...

role Due to internal promotions, we’re looking for an IT Service Desk Team Lead to join our End-User Services department. This is a hands-on leadership role where you’ll play a key part in shaping the day-to-day IT support … scientists, designers, and specialists from a wide range of disciplines, all relying on effective, responsive IT services to do their best work. As Service Desk Team Lead, you’ll sit at the heart of that experience by managing a small and capable team ...

looking for a Service Desk Team Leader to lead a team of Service Desk Engineers, ensuring excellent IT support across our UK & Ireland practices and central teams. You’ll play a key role in driving service … DHCP, LAN/WAN, VPN) Remote support tools Cloud technologies (Azure AD, AWS, SaaS) VoIP and telephony solutions About You A people‐focused leader who enjoys coaching and developing others Customer‐centric with a passion for delivering outstanding service Calm under pressure and comfortable managing competing priorities ...

Service Desk Team Leader London, Chancery Lane £60,000 - £65,000 Hybrid, minimum 3 days in the office Are you an experienced IT Service Desk Team Leader who still enjoys being hands-on technically, rather than … Networking, printers and meeting-room technology iManage experience would be beneficial You’ll need previous Service Desk Team Leader, Supervisor or similar experience within a structured support environment. The successful candidate will be technically credible, comfortable getting involved in support themselves, and able ...

thrive and grow, you’ll feel right at home here! We’re looking for a Service Desk Team Leader to join our talented Service Management team. This role is crucial to ensuring customer requirements are met in terms of communication, prioritising … escalating and resolving incidents and requests. The Service Desk Team leader provides leadership and mentoring to the Service Desk Team and will drive a culture of continual process improvement within the Service Desk ...

About the Role Ready to take the next step in your IT support career? We're looking for an experienced Service Desk Team Lead to play a key role in shaping and improving IT services across the organisation. This is a fantastic opportunity … services and drive positive change. Why join UKTL? This role offers the opportunity to make a genuine impact. You'll not only lead a small team and solve technical challenges, but you'll also help shape the future of IT service delivery at UKTL. Your ideas ...

line Service Desk Team Leader Solihull, West Midlands £40,000 + 20% Shift Allowance (£48,000 OTE) Permanent | 4 on/4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am) We're looking for a Service Desk … related discipline. Previous experience managing technical teams within a 24/7 support environment. About You You'll be a customer-focused leader with a positive, hands-on approach to management. Comfortable making decisions in a fast-paced environment, you'll be passionate about developing people, improving service ...

Team Leader - IT Service Desk Location London Business Area Engineering and CTO Ref # 10054201 Description & Requirements The Role We’re looking for a London based Team Leader to lead our EMEA Service Desk, within Employee … Technology Support. You will own team performance, development, service delivery and escalations while ensuring a consistent, high-quality employee experience. You will combine strong people leadership with technical and operational expertise, demonstrating end-to-end ownership, acting early on risk and using data, learning and root ...

looking for a London based Team Leader to lead our EMEA Service Desk, within Employee Technology Support. You will own team performance, development, service delivery and escalations while ensuring a consistent, high-quality employee experience. You will combine strong … risk and using data, learning and roo t cause analysis to prevent repeat issues. You will work as part of one ETS team, partnering across Support, Engineering, Infrastructure and Product to improve tools, processes and service outcomes. We’ll Trust You To Lead, coach and develop ...

Wanstor is seeking a Service Desk Team Leader to guide a dynamic Service Management team and ensure high-quality support for customers. You will lead daily operations, manage tickets, and drive continual service improvements while mentoring engineers. ...

About the role We are looking for a 1st Line Team Lead to run the Tier 1 function of our service desk, supporting a major care sector group with a large multi-site estate across England and Scotland alongside our wider client base. This … working lead role: you will spend part of your time on the tools alongside the team and part running the desk - managing the queue, coaching the engineers, owning ticket quality and making sure nothing slips. The service desk sits at the heart ...

Bloomberg L.P. in London is seeking a London-based Team Leader to head the EMEA Service Desk within Employee Technology Support. You will own team performance, service delivery and escalations while ensuring a high-quality employee experience. You will ...

Wanstor Limited is seeking a Service Desk Team Lead to mentor the Service Management team and drive continual process improvement. The role focuses on incident and request … management, stakeholder communication, and ensuring high-quality customer support across a subset of clients. You will manage tickets, maintain SLA performance, and lead a small team of technicians, with a hybrid work arrangement and opportunities for professional development. #J-18808-Ljbffr ...

Your Mission Take the reins of my client's 2nd & 3rd Line support teams, driving outstanding performance and ensuring Service Level Agreements (SLAs) are consistently met. Lead with technical expertise, implement best practices, and bring ITIL principles to life by designing and documenting cutting-edge infrastructure. What … Inspire & Support the Team: Collaborate with the Service Desk Manager to guide the Incident Management Team, ensuring top-notch support on a daily basis. Empower Talent: Develop training programs that boost product knowledge and keep the team at the forefront ...

experienced Service Desk Team Lead to shape and improve IT services across the organisation. You will lead a small team, act as senior escalation point and drive continuous service improvement for UKTL colleagues and stakeholders. You will balance hands … technical support with people leadership, managing incidents and service requests, while mentoring two technicians and coordinating with suppliers to ensure high-quality service delivery. #J-18808-Ljbffr ...

seeking a Technical Team Leader to provide senior technical oversight on the Service Desk, leading a team of Level 1 Engineers in resolving incidents, developing Analyst capability, assuring diagnostic quality, and driving continual improvement to protect service performance ...

global technology consultancy in Cambridge is seeking an IT Service Desk Team Lead to enhance IT support experiences for staff. This role combines leadership and hands-on technical skills, focusing on service improvement and incident management. Candidates should have experience … support leadership and a strong commitment to user-focused service delivery. The position requires mostly on-site work and the ability to obtain a Security Check level security clearance. #J-18808-Ljbffr ...

recruiting a Team Manager to lead a Service Centre in Manchester, overseeing Service Desk analysts and coordinating with suppliers and internal stakeholders. You will ensure high-quality IT support, manage incidents, and drive continuous service improvements in a fast-changing ...

TurnerFox Recruitment is seeking an experienced Service Desk Manager to lead and develop a busy, customer-focused support team within a growing organisation. You will focus on delivering high-quality service, coaching staff, and driving improvements in performance and customer satisfaction. With … strong people management skills and a track record of managing service delivery, you will monitor KPIs, escalate issues, and collaborate with other departments to resolve complex problems and optimise #J-18808-Ljbffr ...

DataVita is seeking a Service Desk Manager to lead and mature the support team across IaaS, BaaS, DRaaS, and Network services. You will build a structured path from 1st to 3rd line, act as escalation point, and own incident outcomes while hands ...