Service Desk Team Lead Jobs
Jobs 1 to 14 of 14
Cooper Lomaz Recruitment Ltd
Our Client needs someone who has managed a team before and can display good levels of experience across different organisations. Interviews will be conducted next week with the hope to start someone ASAP. The role is highly likely to be extended throughout 2015 and ideally made into a perm position...
Rate: NegotiablePosted: 2 days ago
Newport, Gwent -
in Newport... Responsibilities in this role will include: Supplier Relationship Management. Organise and deal with High Priority Tickets. Enhance the quality of services offered by the Service Desk. Ensure the service catalogue is in line with business needs. Review and evaluate Service Desk processes, procedures and performance to ensure quality...
Salary: £30 - £35 per annum + Excellent Company BenefitsPosted: 10 days ago
Manchester, Lancashire -
General Medical Council
You'll supervise a small team of highly skilled helpdesk engineers responsible for: -providing remote and desk side technical support in a predominantly Microsoft environment -raising and responding to tickets from the business -producing technical, process and procedure documents -providing technical help and customer support for IS projects You will...
Posted: 19 days ago
Peterborough, Cambridgeshire -
They are offering good industry salaries that will be fairly negotiated + Shift Allowance and Benefits Our Service Desk Team Leader will be working on a high profile service desk supporting Global users. You will be responsible for a team of Helpdesk /Service Desk Analysts responsible for resolution of a wide...
Salary: From £0 to £0 per annum negotiablePosted: 4 days ago
Reading, Berkshire -
The Big Picture - Top Skills You Should Possess: * Team Management * Advanced Microsoft Skills * 2nd line Service Desk Experience What You'll Be Doing: * Managing 2nd line technicians ensuring that roles and responsibilities are fully understood to ensure objectives are achieved. * Supporting the Service Desk Manager to ensure all SLA's...
Cambridge, Cambridgeshire -
Deerfoot IT Resources Ltd
Our client is a well established organization with a strong reputation, based near to Cambridge... Role Purpose. Manage a small team of Service Desk technicians providing the first contact point in the IT department for all IT based queries and issues. To resolve issues at first point of contact or...
Salary: £27000 - £29000 per annum + bensPosted: 3 days ago
Horsham, West Sussex -
My client are a large Housing Association based in Sussex who are looking for an IT Services Team Leader to manage the day-to-day operation of the 9 members of the 1st and 2nd line IT support teams to deliver high-quality, professional, and customer-focused support and fulfilment...
Salary: From £36,000 to £40,000 per annum Plus Excellent Benefits packagePosted: 2 days ago
Blue Town Online
KPI and SLA achievement and management... Working knowledge of MS Office packages... ITIL Framework understanding. Awareness of ISO 27001, 9001 & 20000... Use of CRM software... (Keywords: Service Desk Team Leader,IT Service Desk, IT Technician, IT Support Advisor, IT Support, 1st Line Support, 2nd Line IT Support, Support Engineer, IT...
Salary: £22k per yearPosted: 26 days ago
Reigate, Surrey -
Capita Resourcing - IT Resourcing
You will ensure that the Service Desk deliver excellent service to our customers and ensure that requests are handled within agreed SLA's. You will have line management responsibilities, acting as a mentor and escalation point for the team... Responsibilities: Monitor the support request queue to ensure that all requests...
Salary: £30000 - £36000 per annum + BenefitsPosted: 3 days ago
Key Tasks: *To ensure compliance with the Quality Management System at all times... *To monitor/manage call queues to ensure that support calls are being escalated and resolved within agreed SLA's. *To action any asset change in compliance with the Change Control Procedure... *Good working knowledge Microsoft Office products,...
Salary: £20000 - £23000 per annumPosted: 2 days ago
An inquisitive and analytical mind who is service driven... * Knowledge of report writing packages such as Crystal Reports... * Qualified at ITIL foundation level or above. * Equivalent and preferably some professional qualification such as MCP or MOUS certification. * Extensive knowledge of Service Desk Management... * Qualified to HND/BSc level or above.....
Salary: £35000 per annum + benefitsPosted: 10 days ago
Solihull, West Midlands (County) -
Owen Daniels Consultancy
The position of the Service Desk Team Leader requires strong teamleadership skills, along with solid technical ability and a structured approachto troubleshooting, problem-solving and individual mentoring/ management... Keytechnical skills are: - Microsoft Server 2003/2008 administration. - Active Directory. - VMware administration... - Citrix administration. - SAN (Storage Array) administration... - Follow agreed processes and...
Salary: From £30,000 to £40,000 per annum up to £40k base plus bens + bonus +Posted: 3 days ago
People Management and Development. Manage the workflow and resources of the team to meet Computacenter’s contractual obligations... ITIL Foundation Certification... Asset management process’s... Key facts about Computacenter... gaining the highest outsourcing satisfaction rating for the second year running- Named EMEA Enterprise Management Partner of the year 2013 at...
Salary: CompetitivePosted: 3 days ago
People Management and Development. - Manage the workflow and resources of the team to meet Computacenter’s contractual obligations... - A strong understanding of resource and SLA management... Key facts about Computacenter... gaining the highest outsourcing satisfaction rating for the second year running- Named EMEA Enterprise Management Partner of the year 2013...
Salary: CompetitivePosted: 12 days ago