13 of 13 Service Desk Team Leader Jobs

desk operations 24/7 at the Global Service Centre. The ideal candidate will be a hands-on leader and will manage a team of service desk analysts globally at both Level 1 and Level 2 skills … performance metrics, such as first-call resolution rate, response time, and ticket backlog. Manage the digital handover to the next shift team leader for seamless service. Manage and prioritize workload, including escalations and major incident handling. Ability and willingness to be active in ticket handling and resolutions. ...

Service Desk Team Leader The Role As a Service Desk Team Leader, you will take day-to-day ownership of an ITIL-aligned ITSM service desk. This includes supporting customer accounts, leading a team of service analysts, owning the customer relationship and ensuring a consistently high standard of service delivery. You will join Alscient's Managed Services team, supporting customers across a range of sectors. This is a hands-on leadership role, where you will ...

summary The Digital Service Desk Team Leader is responsible for overseeing the operational delivery of the Trust's first-line IT support function, ensuring a responsive, customer-focused service that meets agreed SLAs and ITIL-aligned best practices. As the direct … colleagues to ensure service continuity, smooth transitions from project to BAU, andaccurate capture of asset and configuration data. The Team Leader plays a vital role in staff development, coaching, and continuous improvement of the Digital Service Desk function, while also deputising ...

Service Desk Team Leader Up to £50,000 per annum + benefits London (Farringdon/Chancery Lane) Hybrid (3 Days Office/2 Days Home) We're looking for a hands-on Service Desk Team Leader … close to the technology and supporting escalations when required. Working alongside the Service Desk Manager and another Team Leader, you'll help drive service performance, mentor engineers and ensure customers receive an exceptional support experience. Key Responsibilities Lead, coach and develop ...

Service Desk Team Leader Salary: £41,772 - £44,300 per annum plus excellent benefits Location: Walsall, West Midlands Contract: Full Time, Permanent, 37 hours per week Closing Date: 16th August 2026 Interview Date: 25th August 2026 (Teams) and from 2nd September … help shape an exceptional service experience across the organisation. As our IT Service Desk Team Leader, you’ll be responsible for delivering high-quality technical support to colleagues across whg and multiple sites. Leading a team of IT Technicians ...

Service Desk Team Leader Location: Fareham Contract: Up to 6 months Role: IT Support/Service Delivery About the Role We are looking for an experienced IT Service Desk Team Leader to manage … operations for a household-name global retail brand. You will balance hands-on technical escalation with hands-off team management to deliver high-quality support and maintain key service levels. Key Responsibilities Team Supervision: Lead, mentor, and schedule a team of Service ...

Service Desk Team Leader Location: Fareham Contract length: Up to 6 months Pay rate: £40,000 per annum equivalent Role Purpose The IT Service Desk Team Leader is responsible for overseeing the day-to-day operations … support team. This role ensures that high-quality technical assistance is provided to all users while maintaining agreed service levels. You will balance "hands-on" technical escalation with "hands-off" people management, driving continuous improvement across the service desk. Key Responsibilities Team Supervision: Lead ...

role where your professional growth and creativity are championed every step of the way. Opus is the UK’s largest independent Managed Service Providers, recently ranked as “World class” by the Best Companies … work for awards. Make an impact in our Technical Services team The Service Desk Team Leader role will support the IT Service Desk Manager in overseeing day-to-day service desk activity, maintaining ...

Service Desk Team Lead - Microsoft/Windows - Hull Are you the kind of Service Desk person who's ready to lead, but doesn't want to lose the technical side entirely? We're working with a business that's restructuring … here - the department's been expanding steadily, and this role sits right in the middle of that If you're ready to lead a team properly, without giving up the technical side entirely, this is one to look at. ...

delighted to be partnering a London based Technology Consultancy with their recruitment of an IT Service Desk Team Leader, on a permanent basis. The IT Service Desk Team Leader plays a critical role in ensuring … efficient operation of the IT service desk by managing the flow of support tickets and coordinating the activities of the support team. This role will focus on prompt and effective resolution of IT tickets, distributing them to engineers, to be completed on time and ensure updates ...

Service Desk Team Lead Location: Ringwood, Hampshire Salary: £27k - £29k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role: We are looking for a Service Desk Team Lead to help us deliver outstanding … service to our customers. You will be managing the incident and request lifecycle. Assist with operational Service Desk cover during busy periods. Identifying and reporting escalations and major incidents. Monitoring and reporting of service desk activity. Feeding ...

Title: IT Service Desk Team Leader Location: Fareham Type : Contract up to 6 months Job Description Core Competencies & Expertise Leadership & Supervision : Demonstrated background in a supervisory, Senior Analyst, or Team Lead capacity within a structured IT support landscape. Technical Proficiency : Strong … foundation principles, particularly Problem, Request, and Incident Management. Analytical Troubleshooting : Ability to apply logical problem-solving techniques and maintain composure when managing critical service disruptions. Communication Skills : Outstanding written and verbal communication abilities, with a proven capacity to translate complex technical jargon for non-technical users. Key Functional ...

hackajob is partnering directly with Version 1 to hire for this role. Company Description Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation ...