Belfast Metropolitan Area, United Kingdom Hybrid / WFH Options
Version 1
Role: ServiceDesk L1/L2 TeamLeader Location: Belfast, UK Job Type: Full Time Job Description Onsite role, Belfast, UK Full time position - 12-hour shifts with digital handovers to next shift. Routine is four shifts of days, four off, four of nights, four off, then repeat. Early shift: GMT 08:00hrs … to oversee our IT servicedesk operations 24/7 at the Global Service Centre. The ideal candidate will be a hands-on leader and will manage a team of servicedesk analysts globally at both Level 1 and Level 2 skills, ensuring the delivery of high … desk performance metrics, such as first-call resolution rate, response time, and ticket backlog. Manage the digital handover to the next shift teamleader for seamless service. Manage and prioritize workload, including escalations and major incident handling. Ability and willingness to be active in ticket handling and resolutions. Identifying continuous improvements, including for More ❯
Job Title: ServiceDeskTeamLead Salary: £ 38,000 - £42,500 Location: Leicester (Hybrid) The Opportunity This role will see you overseeing the day-to-day operations of a busy servicedesk, leading a team to deliver high-quality technical support while driving service improvements. It … s a hybrid position based in Leicester, offering a collaborative environment and the chance to make a real impact on service delivery standards. Benefits: Key Responsibilities Service Management: Ensure all incoming support requests (phone, email, chat, ticketing) are managed efficiently and within SLA targets. Technical Leadership: Act as a go-to expert for Microsoft environments (Azure … IT team. Competitive salary and benefits Career development opportunities within a growing business. Hybrid working ITIL knowledge is a plus, but not a requirement. If you're a proactive leader who thrives in a service-driven environment and enjoys getting hands-on with technical challenges, this could be an excellent next step in your career. Interested in More ❯
Job Title: ServiceDeskTeamLead Salary: £ 38,000 - £42,500 Location: Leicester (Hybrid) The Opportunity This role will see you overseeing the day-to-day operations of a busy servicedesk, leading a team to deliver high-quality technical support while driving service improvements. It … s a hybrid position based in Leicester, offering a collaborative environment and the chance to make a real impact on service delivery standards. Benefits: Key Responsibilities Service Management: Ensure all incoming support requests (phone, email, chat, ticketing) are managed efficiently and within SLA targets. Technical Leadership: Act as a go-to expert for Microsoft environments (Azure … IT team. Competitive salary and benefits Career development opportunities within a growing business. Hybrid working ITIL knowledge is a plus, but not a requirement. If you're a proactive leader who thrives in a service-driven environment and enjoys getting hands-on with technical challenges, this could be an excellent next step in your career. Interested in More ❯
Manchester, Lancashire, England, United Kingdom Hybrid / WFH Options
Lorien
ServiceDeskTeamLeader Manchester - Hybrid £38,000 - £42,000 Lorien is recruiting a ServiceDeskTeamLeader for a large gaming development company in Manchester. This role offers an experienced professional the chance to lead a team, manage service delivery, and … drive improvements in a dynamic, supportive environment. Lead a team of ServiceDesk Analysts, ensuring top-tier service for 1000 multi-site users. Key Responsibilities: ServiceDesk Ownership: Manage all incoming tickets and uphold high service levels. Team Leadership: Lead, develop, and appraise ServiceDesk Analysts. Service Improvement: Drive continuous improvement via ITIL, training, and 24/7 team collaboration. SLA Management: Monitor SLAs, report on targets, and optimise performance (balancing data with team support). Support Delivery: Provide remote and face-to-face troubleshooting. Required Skills: Proven ServiceDeskMore ❯
S1, Sheffield, South Yorkshire, United Kingdom Hybrid / WFH Options
Elevate Technology Group Ltd
Job Title: IT ServiceDeskTeamLeader Location: Sheffield, South Yorkshire Salary: £30,000 - £35,000 PLUS 25 Days Holiday (Rising With Service), Vendor Certifications, Private Pension, Private Healthcare, Profit Bonus Scheme, Hybrid Working We are looking for an IT ServiceDeskTeamLeader to join a forward thinking, innovative Managed Service Provider (MSP) in Sheffield. This is a great opportunity for someone with strong technical expertise and leadership skills to manage a team, drive service improvements, and ensure high-quality support for clients. This is a unique opportunity to join a thriving business, where employees are … valued! Responsibilities: Lead and mentor the helpdesk team, ensuring efficient issue resolution Act as an escalation point for complex technical issues Oversee daily operations of the helpdesk and maintain SLAs Provide hands-on technical support both remotely and onsite when required Manage ticketing systems and drive process improvements Assist with onboarding new clients and implementing IT solutions Maintain More ❯
Cambridge, Cambridgeshire, England, United Kingdom
Oscar Technology
ServiceDesk Manager/Technical TeamLead Location: Onsite - Cambridge, UK £58,000 - £66,000 (depending on experience) We are seeking a dynamic and hands-on ServiceDesk Manager/Technical TeamLead to oversee a high-performing servicedeskteam delivering … technical support across a fast-paced, enterprise-grade IT environment. This is a fully onsite role based in Cambridge , responsible for managing team performance, overseeing escalations, and driving service excellence through process improvement and strong leadership. Key Skills - Lead and mentor a team of 1st to 3rd line engineers, fostering technical development and service … ensuring SLAs and KPIs are met Act as the final technical escalation point for complex issues across Windows, M365, and network environments Champion ITIL-aligned best practices in service operations Develop performance reports, trend analysis, and service improvement plans Work closely with infrastructure, networking, and cloud teams to ensure end-to-end service continuity More ❯
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Netcompany UK Limited
sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs. Job Description We are looking for an experienced TeamLead to join our rapidly developingIntelligent ServiceDesk team. This role will be toprovide operational leadership, alongsideanother TeamLead, for20-30staff. The primary responsibilities will include managing day-to-day operations, ensuring effective support, and overseeing workload management for multiple Netcompany clients across various business sectors. Strong organizational, planning communication and interpersonal skills are essential. Key responsibilities: Assist with supporting the … growth and development of the Intelligent ServiceDesk team. Qualifications Key Skills/Experience/Qualifications: Minimum 3 years in an IT ServiceDesk with Shift Supervisor, TeamLead or Junior Manager experience. (or relevant experience as a TeamLead at Senior level within Netcompany). Must be More ❯
Sheffield, South Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Searchability (UK) Ltd
BRAND NEW TEAMLEADER OPPORTUNITY IN SHEFFIELD - HYBRID WORKING Salary up to £35,000 p/a + benefits Dynamic environment working with cutting edge technologies Hybrid working - on-site will be in their Sheffield offices Late shift requirements once every 4/5 weeks ABOUT THE CLIENT: Our client is dedicated to providing top-notch internet … services to their customers. They pride themselves on delivering reliable connectivity and exceptional customer support. As they continue to grow, they're seeking a First-Line TeamLeader to help them reach their company ambitions. A GLIMPSE AT THE BENEFITS/CULTURE: Bonus scheme/profit shares Hybrid working Flexible holiday allowance + birthday off Employee recognition … A collaborative and supportive company culture TEAMLEADER ROLE: As a TeamLeader, you'll oversee the daily operations of the support desk, ensuring SLAs are met and tickets are handled efficiently while mentoring and managing first-line support technicians to maintain a positive, high-performing environment. You'll deliver training, manage More ❯
Position Description: Inserso is seeking a Project Manager I level Account ServiceDesk (ASD) TeamLead to join the team for a rewarding and challenging opportunity at a government customer site in the Washington, DC metro area. The ASD TeamLead provides dedicated support to the Customs and Border Protection … CBP) Technology ServiceDesk (TSD), Account ServiceDesk (ASD) for the Automated Commercial Environment (ACE). The ASD TeamLead oversees the 24x7x365 ASD for ACE for over one-hundred thousand active users, including Trade, Participating Government Agency (PGA), and CBP clients, and ensures that support is available for ACE … limited to the following responsibilities • Oversee operation of the ACE Secure Data Portal for centralized on-line access to the ACE system and ensure delivery of PSW-specified service levels for ASD Ticket Processing and Resolution (ASD provides Tier II support for ACE, dealing with trade facilitation, trade compliance and trade enforcement. ACE is the commercial trade processing More ❯
South East London, London, United Kingdom Hybrid / WFH Options
Tela Technology Ltd
every time, which is evidenced by our industry leading Net Promoter Score of 89. Role: This is a hands on role that will also involve management of a team of 3 servicedesk individuals, while also working proactively on the servicedesk including provisioning. Responsibilities include; Taking incoming calls from … the ticket life cycle, ensuring successful completion Carrying out ticket hygiene audits to ensure tickets are being noted and managed correctly, and within SLAs. Providing guidance to the team where improvements can be made (if required) Dealing with referrals and being the go-to person for colleagues when advice and assistance is required Acting as the main point … of escalation for partner/end user complaints, referring to the Partnerships, if needed Identifying and delivering training requirements to new starters, and supporting the existing team in upskilling their knowledge Completing and documenting 121s for the team Actively participating in and managing the monthly out of hours rota across the team, ensuring all More ❯