Service Desk Team Lead Jobs

30,000 to £35,000 plus 10% bonus and pension- North Birmingham. We currently have an urgent requirement for a Service Desk Team Leader to join a market leading company just north of Birmingham. In return for your services you will have the chance to work for an industry leading...

The Service Desk Team Leader will be responsible for managing a team of 2nd line engineers on a daily basis ensuring that KPI's and SLA's are achieved... As a professional company we gladly welcome applications from persons of any age and background and do not intend to discriminate...

Service Desk, Team Leader, Support, Windows, Desktop, Service Desk Manager, Service Desk Team Lead, Manager, Manage, SLA, AD, Exchange, Windows, Contract, Berkshire) Roc Search is currently looking for an IT Service Desk Team Leader on a 6 month rolling contract in Berkshire... Strong hands on skills for account administration - AD,...

To provide Incident and Major Incident Management as part of Service Delivery, ensuring communication back to the customer and the Service Desk Analysts. *Identify and address any skills gaps with effective team mentoring, cross skilling, internal training and/or flagging any areas that require additional or external support to the...

Identify, evaluate and implement ideas for continuous improvement in service delivery and process efficiency... Undergo regular 360o feedback and undertake development activity as agreed with Line Manager... Relevant management/technical qualifications such as ITIL... Thebes work with a number of leading Vendors, Government, Insurance and Financial Institutions including Investment Banks,...

Awareness and understanding of ITIL methodology... *Experience in analysing and troubleshooting Windows Operating System issues. *Working knowledge of at least one IT service management software system. Desirable: *Demonstrable experience of IT project management / project lifecycle, particularly under PRINCE2. *ITIL or similar quality assurance standard (minimum Foundation level) *Knowledge and experience...

MS Office, AD, HP, Lenovo, Blackberry... This role will provide hands-on 1st and 2nd Line support as well as mentoring and leading the onsite service desk team IT systems... -1st point of escalation -Major Incident coordination and customer communications -Service Desk and Desktop Resource management including shift management, and...

Manage a small team of 4 Service Desk Analysts... *Competent user of Microsoft Office and Operating Systems configuration. *Competence using Citrix, Web Browsers, Print Solutions... *Microsoft qualifications are highly desirable (MCP, MCSA, MCSE) *ITIL Service Desk and process knowledge... Key Words : Service Desk, Service Now, ITIL, Customer Service, Excellence, 1st...

Candidates must have the following experience: TCP/IP. Exchange 2007\2010. vSphere 5.5 and MS Server 2003\2008... SQL 2005\2008\2012... Citrix. Avaya. Legal IT application experience such as Filesite\Worksite OR SIMILAR. The 2nd / 3rd Line Support Team Leader / Desktop Support Team Leader / Service Desk Team Leader...