15 of 15 Service Desk Team Leader Jobs

Role: Service Desk L1/L2 Team Leader Location: Belfast, UK (Onsite Position) Job Type: Full Time Job Description Onsite role, Belfast, UK Full time position - 12-hour shifts with digital handovers to next shift. Routine is four shifts of days, four off, four of nights, four off, then repeat. Early shift: GMT … to oversee our IT service desk operations 24/7 at the Global Service Centre. The ideal candidate will be a hands-on leader and will manage a team of service desk analysts globally at both Level 1 and Level 2 skills, ensuring the delivery of high … desk performance metrics, such as first-call resolution rate, response time, and ticket backlog. Manage the digital handover to the next shift team leader for seamless service. Manage and prioritize workload, including escalations and major incident handling. Ability and willingness to be active in ticket handling and resolutions. Identifying continuous improvements, including for More ❯

Job summary We are seeking an enthusiastic and self-motivated individual to join our IT Service Desk, committed to delivering an excellent support experience and driving continual service improvement. You will work collaboratively across teams, communicating effectively and showing care in … every interaction to ensure colleagues receive timely and professional assistance. Strong interpersonal and technical skills are essential, along with experience supporting a large, multi-functional organisation. Team Leader experience is desirable. This will include but not be limited to the following activities: o The post holder will be expected to provide 1st Line support to the Trust … accessible to all Trust staff. Communication Effective and timely communications is an essential activity of the role and the IT Service Desk Team Leader will require excellent inter-personal and written and verbal communication skills. Communication responsibilities will include: Communicating the progress of logged incidents, problems and changes. Assist with communication to key More ❯

Practice Group/Department: IT Regional - Service Desk Management - Newcastle Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are … think beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. The Team The Service Desk is part of the EMEA Service Delivery Team and provides a single point of contact for both our … rota is managed, and the appropriate number of staff are available at the prescribed times. Taking joint responsibility with the Service Desk Team Leader (Desktop Support and User Admin) in the absence of the Service Desk Manager Assist in the implementation of and adherence to ITIL processes and best More ❯

Service Desk Team Leader Location: Exeter/Hybrid (3 days a week in office) Salary: £35,000£45,000 (DOE) Our client is looking for an experienced Service Desk Team Leader to lead and develop their 1st Line Service Desk team. This … technical support with leadership, coaching and process improvement all within a friendly, collaborative and growth-focused business. Responsibilities of the Service Desk Team Leader: Youll be responsible for the daily operations of the 1st Line Service Desk, ensuring support tickets are logged, triaged and resolved efficiently. Working closely with … a culture of continuous improvement and knowledge sharing. Producing regular service delivery reports and insights. Requirements of the Service Desk Team Leader: Proven experience in a Service Desk or IT support environment (MSP experience advantageous). Previous leadership, mentoring or senior support experience. Excellent communication and customer More ❯

Job Role: IT Service Desk Team Leader Location: London Job Sector: IT Operations Hours: 35 hours per week Monday to Friday The Role We are seeking an experienced IT Service Desk Team Leader to oversee the day-to-day running of our IT Service Desk. This role involves building, leading, and developing the Service Desk team, ensuring excellent service delivery, and maintaining high levels of customer satisfaction. The ideal candidate will have a strong understanding of ITIL practices, call centre operations, incident management, and the ability to manage both people and processes effectively. Key … Accountabilities Lead and manage the IT Service Desk team, ensuring consistent delivery of high-quality support across all incidents and requests. Oversee daily operations including call handling, ticket management, and SLA adherence to deliver exceptional customer service. Implement ITIL-aligned processes for incident, request, problem, and escalation management to improve efficiency and reduce recurring More ❯

Job Role: IT Service Desk Team Leader Location: London Job Sector: IT Operations Hours: 35 hours per week Monday to Friday The Role We are seeking an experienced IT Service Desk Team Leader to oversee the day-to-day running of our IT Service Desk. This role involves building, leading, and developing the Service Desk team, ensuring excellent service delivery, and maintaining high levels of customer satisfaction. The ideal candidate will have a strong understanding of ITIL practices, call centre operations, incident management, and the ability to manage both people and processes effectively. Key … Accountabilities Lead and manage the IT Service Desk team, ensuring consistent delivery of high-quality support across all incidents and requests. Oversee daily operations including call handling, ticket management, and SLA adherence to deliver exceptional customer service. Implement ITIL-aligned processes for incident, request, problem, and escalation management to improve efficiency and reduce recurring More ❯

IT Service Desk Team Leader | Permanent | Salary - £32,500 Cherry Professional are looking for an experienced IT Service Desk Team Leader. You will support and supervise our first line it engineers providing industry leading it support to our clients. Supporting the team with learning and … team. Ideal Candidate: • You’ve got a background in service desk support, ideally within an MSP. • Previous management or supervisory experience required• Be an experienced leader and able to showcase leadership skills. • Strong interpersonal skills, with the ability to build positive relationships, resolve conflicts, and foster a collaborative team culture. • Confidence in providing … use of team resources. Cherry Professional are recruiting on behalf of their clientRoles you may have applied for: Service Desk Team Leader |IT Support Team Leader| IT Service Desk Supervisor| IT Solutions Team Leader | Cherry Professional are recruiting for this opportunity More ❯

Job Title: Service Desk Team Lead Location: WorcestershireSalary: £50,000 per annum + benefits We are partnering with a fast-growing Managed Network Services Provider seeking an experienced Service Desk Team Lead to oversee and manage their service desk operations.This is a fantastic opportunity … to lead a technical support team, ensuring excellent service delivery across a range of client networks and IT systems. Role Overview As the Service Desk Team Lead, you will manage the daily operations of the service desk, providing leadership and guidance to a team … with the ability to escalate appropriately. Excellent leadership, coaching, and mentoring skills. Clear communication skills, able to explain technical issues to non-technical stakeholders. If you are a motivated leader with a strong technical background and a passion for driving excellent customer service, this is an excellent opportunity to make a real impact within a growing MSP. More ❯

Company Description Come join us and make a difference in the world! Discover more at www.necsws.com Job Description The Service Desk Team Leader (24x7) is a varied, challenging and exciting role. The role is responsible for ensuring the day-to-day Service Desk and Incident Management process activities are … with both internal and external stakeholders and customers and is targeted with supporting the delivery of a high performance and reliable IT capability worldwide. Working within the Cyber, Service and Technology (CST) division and reporting to the Service Delivery Manager – Service Desk, the successful candidate will be responsible for delivering IT Service … customer locations and other NEC offices. Responsibilities Delivery within NEC for; Incident Management excluding Major Incident Management Service Desk function The ability to lead a cohesive team split across multiple geographic locations and to manage people effectively. This includes the ability to coach and develop the team. Input into the measurement, monitoring and review More ❯

we need creative minds to help us shape the future! What You'll Do: We have a fantastic opportunity for a forward thinking, customer focused, technically minded IT Service Desk Team Lead to join our Service Operation team based in Durham. You’d be joining us at an exciting time … where we are actively maturing our processes, introducing new technology and adopting a much more end user focused experience. The IT Service Desk are the face of IT with responsibility for raising, triaging and managing Incident, Service Request and Procurement tickets, as well as providing 1st Line support on a wide range of systems … applications and devices across UK, Ireland, Spain and Netherlands. As an IT Service Desk Team Lead, you will manage a team of Service Desk analysts, oversee daily operations, and ensure customer satisfaction meets the standards required. This role involves handling escalations, providing technical guidance, and improving processes through More ❯

IT Service Desk Team Leader * Ideal opportunity for an experienced IT support professional with proven leadership experience to step into a hands-on management role. * Full-time, permanent position based in Kent (hybrid - 3 days onsite), offering a competitive salary dependent on experience. * Immediate start available - candidates on short notice or available now … a pivotal stage of its growth. What will you be doing? As an IT Service Desk Team Leader , you'll lead a small team delivering first-line and second-line IT support across the organisation. You'll act as both a team leader and a hands-on technical … you consent to your application being processed and submitted to the client for this vacancy only. KEY SKILLS - IT Support, Service Desk, Team Leader, Windows 10/11, Microsoft 365, Intune, Active Directory, Azure AD, Okta, Networking, TCP/IP, DNS, DHCP, VPN, Firewall, ITIL, SLA Management, Helpdesk, Infrastructure, CompTIA. More ❯

K.A.G. Recruitment are delighted to be partnering exclusively with our client, a market leader in UK Food Manufacturing, to recruit a Service Desk Team Leader for their head office based in Birmingham. Role: Service Desk Team Leader Salary: £45,000–£50,000 DOE Hours: 37.5 … per week Location: Birmingham (B37) Reporting to: Digital Services Manager About the Role This is a hands-on leadership opportunity where you will guide an IT Service Team, champion high-quality customer support, and help shape a modern, efficient, and collaborative IT service environment. You will play a key role in improving service delivery, driving best practice, and supporting digital transformation across the business. Key Responsibilities Lead, support, and motivate a high-performing Digital Services team, embedding company values into daily activity. Oversee daily stand-ups focused on major incidents, ticket progression, and potential breaches. Manage team rotas to ensure effective coverage for in-hours and out More ❯

K.A.G. Recruitment are delighted to be partnering exclusively with our client, a market leader in UK Food Manufacturing, to recruit a Service Desk Team Leader for their head office based in Birmingham. Role: Service Desk Team Leader Salary: £45,000-£50,000 DOE Hours: 37.5 … per week Location: Birmingham (B37) Reporting to: Digital Services Manager About the Role This is a hands-on leadership opportunity where you will guide an IT Service Team, champion high-quality customer support, and help shape a modern, efficient, and collaborative IT service environment. You will play a key role in improving service delivery, driving best practice, and supporting digital transformation across the business. Key Responsibilities Lead, support, and motivate a high-performing Digital Services team, embedding company values into daily activity. Oversee daily stand-ups focused on major incidents, ticket progression, and potential breaches. Manage team rotas to ensure effective coverage for in-hours and out More ❯

K.A.G. Recruitment are delighted to be partnering exclusively with our client, a market leader in UK Food Manufacturing, to recruit a Service Desk Team Leader for their head office based in Birmingham. Role: Service Desk Team Leader Salary: £45,000-£50,000 DOE Hours: 37.5 … per week Location: Birmingham (B37) Reporting to: Digital Services Manager About the Role This is a hands-on leadership opportunity where you will guide an IT Service Team, champion high-quality customer support, and help shape a modern, efficient, and collaborative IT service environment. You will play a key role in improving service delivery, driving best practice, and supporting digital transformation across the business. Key Responsibilities Lead, support, and motivate a high-performing Digital Services team, embedding company values into daily activity. Oversee daily stand-ups focused on major incidents, ticket progression, and potential breaches. Manage team rotas to ensure effective coverage for in-hours and out More ❯

team that is hard-working and driven to make a difference in our business? What will you do? Service Desk Team Leader This role is based 100% from our Northampton Head Office Responsible for guiding, mentoring, and managing a team of IT specialists, ensuring both individual and collective growth. … industry best practices and technical standards, promotes innovative problem-solving, and ensures the delivery of reliable, secure, and scalable solutions. Acting as the primary liaison between the IT team and senior leadership, they translate business requirements into actionable technical strategies and communicate progress, risks, and results effectively. Success in this position requires balancing deep technical expertise with strong … leadership, coaching, and interpersonal skills, fostering a collaborative culture that drives performance, efficiency, and continuous improvement. Some accountabilities of the role: Mentoring and Coaching: Guiding team members, identifying their skill gaps, and providing opportunities for professional growth. They serve as a technical and professional mentor, helping individuals reach their full potential. Performance Management: Setting clear goals and performance More ❯