1 to 25 of 50 Service Management Jobs in the Midlands

Morgan Hunt is collaborating with a leading public sector organisation to recruit an ITIL Service Management Analyst. In this pivotal role, you will spearhead the alignment of IT Service Management policies and processes with industry best practices, ensuring they seamlessly support operational strategic objectives. Your extensive … processes, identifying areas for enhancement, and driving the implementation of new processes, all while fostering engagement among stakeholders to foster a culture of continual service improvement. A key aspect of your responsibilities will involve producing comprehensive reports and leveraging data analysis to pinpoint trends and areas of focus. This … driven approach will facilitate constructive discussions with suppliers, enabling you to effectively monitor contractual obligations and drive improvements where necessary. Key Deliverables: Elevate problem management processes by leveraging our new ITSM toolset, ServiceNow, while serving as the liaison between internal resolver teams, external service providers, and end users more »

Morgan Hunt is collaborating with a leading public sector organisation to recruit an ITIL Service Management Analyst. In this pivotal role, you will spearhead the alignment of IT Service Management policies and processes with industry best practices, ensuring they seamlessly support operational strategic objectives. Your extensive … processes, identifying areas for enhancement, and driving the implementation of new processes, all while fostering engagement among stakeholders to foster a culture of continual service improvement. A key aspect of your responsibilities will involve producing comprehensive reports and leveraging data analysis to pinpoint trends and areas of focus. This … driven approach will facilitate constructive discussions with suppliers, enabling you to effectively monitor contractual obligations and drive improvements where necessary. Key Deliverables: Elevate problem management processes by leveraging our new ITSM toolset, ServiceNow, while serving as the liaison between internal resolver teams, external service providers, and end users more »

Success Factors Implementation SME (Service Management Processes & Performance Metrics) 12 Month Contract (Initial) Warwick Hybrid Working Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious … a crucial part in supporting the re-implementation of Success Factors within the organisation. The successful candidate will be responsible for driving efficiency, optimising service management processes, and establishing robust performance metrics to ensure the successful deployment and ongoing effectiveness of Success Factors and integrated tech stack. Key … Accountabilities: Service Management Processes Optimisation: • Assess current service management processes and identify areas for improvement. • Collaborate with cross-functional teams to design, implement, and optimise service management workflows. Performance Metrics Development: • Define key performance indicators (KPIs) for Success Factors implementation. • Establish essential operational level more »

hunger to learn and has a strong work ethic/highly driven to succeed! You would ideally be up to date on the latest service management methodologies, in particular ITIL. You will be presented with opportunities to learn from the more senior team members around you and will … play an active role in supporting them such as helping to create client reports and other deliverables. KEY RESULT AREAS 1) Deliver IT Service Management solutions: The consultant is in charge of understanding the client's requirements, suggesting how best these requirements can be met by the solution … The consultant is involved in all aspects of the solution delivery: customer requirements gathering, solution-design, hands-on configuration, solution training, documentation, project management and post-production support. 3) Provide ITSM best practice guidance 4) Ensure each engagement meets or exceeds targets and customer satisfaction 5) Scope new engagements more »

Working with a leading business in Birmingham in their search for a Service Transition Manager/Release Manager to join them on a fixed term contract until July 2026. Paying up to £54,500 base + 14.5% pension contribution and 40 days annual leave. Hybrid working is in place. … Main Duties From an IT perspective, the Service Transition Manager is to ensure a consistent and effective transition through: Transition Management - Work closely with the Applications Quality Assurance Manager, Service Management, Service Owners, Business Analysts and the Project Office to ensure that the transition and … release meets the requirements of the programme. - Lead and coordinate Release Management teams ensuring that releases deliver the value to the team on time meeting quality and governance considerations and that these releases are documented and evidenced as required. - Liaise with Service Management leads (i.e. Service more »

The Opportunity: We are currently looking for an experienced Service Manager with a proven background delivering both Incident AND Problem Management in high pressure environments. You will work with a team of experienced Service Management professionals to support the day to day management of all … data gathering and creation of ITSM Dashboards to reduce and resolve emerging and recurring problems. Skills and Experience: Extensive experience working in a busy Service Management role undertaking BOTH incident and problem management Ability for reviewing and improving incident escalation actions, processes and reporting through creating and … analysing ITSM Dashboards Strong communication and client management skills, with direct exposure to handling tricky and hard to please clients In-depth understanding and certifications in service management methodologies (ITIL V4, ServiceNow) Willing to work as part of a rota to ensure 24/7 coverage Role more »

The Opportunity: We are currently looking for an experienced Service Manager with a proven background delivering both Incident AND Problem Management in high pressure environments. You will work with a team of experienced Service Management professionals to support the day to day management of all … data gathering and creation of ITSM Dashboards to reduce and resolve emerging and recurring problems. Skills and Experience: Extensive experience working in a busy Service Management role undertaking BOTH incident and problem management Ability for reviewing and improving incident escalation actions, processes and reporting through creating and … analysing ITSM Dashboards Strong communication and client management skills, with direct exposure to handling tricky and hard to please clients In-depth understanding and certifications in service management methodologies (ITIL V4, ServiceNow) Willing to work as part of a rota to ensure 24/7 coverage Role more »

Service Desk Engineer We are a globally recognized organisation who you can trust, with our nearly 25 year expertise and ever growing teams, we have become a leading name in our industry. Salary up to £23,000 + shift allowance + benefits Stoke office, full onsite requirement with allocated … shift pattern Service Desk, first line support, service management, PC, Software Service Desk Engineer Overview: As a service desk engineer, you will ensure that our employees have sufficient equipment and resources to perform their roles. You will be making sure that phone calls and emails … the 2nd and 3rd line teams to gain the fastest resolutions. You will be providing remote support and fixes You will need for the Service Desk Engineer Position: Commercial experience working in a service management function. Self-managed with ability to work unsupervised. Concise written and verbal more »

Change & Configuration Manager - IT Service Team-2-3 days a week Onsite About the Company: Join a leading provider of building and home improvement products, where IT plays a pivotal role in supporting business objectives. This role offers the chance to shape change and configuration management within a … dynamic organization. Job Profile: As a Change & Configuration Manager within the IT Service team, you will be responsible for ensuring effective delivery of IT services through the application of ITIL principles and best practices. This role involves close collaboration with stakeholders to implement appropriate governance, control, communication, and reporting … to support service delivery. Role & Responsibilities: Oversee the end-to-end change process, analyzing technology changes with governance and risk management. Chair the Change Advisory Board (CAB) for high-risk change discussions. Define and maintain the Configuration Management Database (CMDB), ensuring alignment with business needs. Facilitate CMDB audits more »

Lead the daily interaction with the Customer representatives. Responsible for developing a long-term relationship with the customer representatives on all levels – including senior management Prime interface between the customer and the contractor service unit’s also with Kapsch sub-contractors and resolver groups service level management. … Recognize and develop technical and financial optimization potentials or post-market potentials in the respective operational management/service contracts and areas. Developing and manage change requests Compliance with customer-related SLA parameters, action plans to address issues. Monthly Service Reports - oversee data collection & inputs from service managers such ach Incident and Problem managers. Provide report commentary and context. Customer service reviews - organize, chair, minute, track/chase actions. Internal governance meetings - organize, chair, minute, track/chase actions. Sub-contractor service reviews – review performance and identify areas and actions for improvement and adherence more »

Role: Senior IT Manager Salary: £55-65000 + benefits Location: East Midlands – Derby , Nottingham Key areas: Manufacturing, International. IT Manager, Team Management, ERP Systems, Groupwide Support, IT Infrastructure Management, Service Level Management Chapman Tate Associates seeks a Senior IT Manager to join this leading and internationally … based manufacturer in their East Midlands based offices. This is a new role supporting the Senior Directorate around IT Strategy, Team Management and groupwide IT support. Our client are pioneers at what they do and have seen business double in the space of the last few years. They are … execute comprehensive IT strategies aligned with business objectives. Lead a talented team of IT professionals, fostering a culture of innovation and collaboration. Oversee the management of IT infrastructure, networks, security, and systems. Champion the adoption of emerging technologies to enhance productivity and competitiveness. Collaborate with cross-functional teams to more »

Service Desk Team Leader Role: To lead the day to day operations of the Service Desk ensuring that Service performance always meets targets. You will manage, develop, inspire and motivate the Service Desk Team to provide premium customer service and high-quality support services. You … and development, holiday cover planning for analysts and onsite teams and resolving/escalating resource issues impacting delivery of BAU services. Key Responsibilities: Line Management: - Perform monthly 121s with each team member and manage day to day staff issues - Complete quality assessments of the Service Desk Analysts with … both ticket quality and phone quality - Initiate and implement service improvements - Provide monitoring/coaching to enable the personal development of the Service desk analysts - Ensuring the rota for the team is kept up to date and appropriate for the demands of the Service. Reporting: - You will ensure more »

developing themselves alongside the business and IT objectives set by senior management. The role To support the IT team in providing a comprehensive IT service for the group. As IT Support Technician, youll be responsible for supporting and maintaining the company's IT network, servers, client devices and security … within work hours to develop their IT skills to upskill themselves along side the growing use of technology in the organisation. Job Duties Jira Service Management: Investigating/Diagnosing/Resolving new & existing requests raised. Logging and management of problems/incidents. Upkeep and creation of assets. … computer and network components. Supporting people whenever they encounter challenges with computers and network devices. To undertake project work as assigned by the IT Management Team. Liaise with 3rd party support. Stock management of IT equipment. Key Skills, Experience and Competencies Jira Service management or any more »

Overview of the role Responsible for the management and on-going delivery of network and voice services across the business. The role ensures the 1st line team have the necessary skills to support callers and acts as an escalation point to deliver an expert 2nd line response. The role … is hybrid working with 3 days in the office, and 2 days working from home. Main Responsibilities Management and operation of the Cisco Meraki platform, ensuring all retail sites are operational where possible and where not, work closely within the IT team and suppliers to ensure issues are resolved … in line with expected service levels. Management and daily operation of the 3rd Party cloud hosted VOIP telephony platform (Cisco WebEx), supporting general system configuration: Back Office & Call Centre, IVR, Routing, Hunt Groups, Call Recording. Daily operation of the monitoring platform SolarWinds, ensuring all event alerting is configured more »

About the role We have an exciting opportunity for an experienced Infrastructure Engineer to lead a successful and established Service team, responsible for supporting the Service requirements of our End Users and maintaining compliance requirements within the estate. This team plays a key role in supporting our transition … to a modern workplace, by providing Service support to end users as we implement new and exciting technologies. As a team we work collaboratively with other technical teams to achieve shared Service objectives and youll contribute to the alignment of ways of working within practices across IT Service. … We provide a high level of knowledge to the Service team to aid the troubleshooting of and resolution to complex end user incidents, ensuring services are maintained with our SLAs. The responsibilities of this role will include being the lead contact for all Service-related queries Managing both more »

Service Manager Location: Field Based Patch: Surrounding counties of Berkshire, Oxfordshire, North London to West London, Central London. Salary: £33,999 About Us: Our client is dedicated to delivering exceptional service and maintaining the highest standards. They pride ourselves on our commitment to excellence and our passion for … providing top-notch solutions to our clients. Job Description: We are currently seeking a skilled and experienced Service Manager on behalf of our prestigious client. As a Service Manager, you will play a crucial role in ensuring the delivery of on-site servicing in accordance with company's … standards. You will oversee a team of service technicians and collaborate closely with other departments to uphold commitment to quality and customer satisfaction. Responsibilities: Coordinate and schedule on-site servicing activities, ensuring timely and efficient execution. Installation and maintenance of company products on customer sites. Conduct regular inspections and more »

Job Title: IT Service Manager Location: Northampton Salary: Up to £75,000 per annum Employment Type: Full-time PLEASE NOTE – NO SPONSORSHIP IS AVAILABLE FOR THIS ROLE Key Areas – Google Workspace, ITIL, JIRA, Framework, Transformation, Projects, Management, Direct Reports, Indirect Reports, SLAs, Agreements, Contracts. Technology, Venders, Suppliers, Strategy … Delivery. Our client, a leading company based in London, is seeking an experienced IT Service Manager to join their team. This is an exciting opportunity for a skilled professional to contribute to the efficient management of IT services and drive transformative projects within the organization. Responsibilities: with suppliers … to ensure optimal service delivery and negotiate cost-effective contracts. reduce costs while maintaining high-quality service levels. discussions and agreements regarding Service Level Agreements (SLAs) with both internal and external stakeholders. service contracts effectively, ensuring compliance and satisfaction. and contribute to IT transformation projects aimed more »

Carry out safety checks Identify problems using tools, a laptop or hand-held computer Great starting salary - Minimum £15,510 - Rising with age and service Hands on learning - working on a wide range of premium handling equipment Supportive technical environment Assigned mentor for each apprentice Brand new toolbox and … full time permanent employment with the group as an engineer upon course completion. Following this there are a number of avenues into: sales, contracts management, service management or office based support positions. Apprenticeship Standard Lift truck and powered access engineering technician (level 3) Training Provider F-TEC more »

About the opportunity As a Service Delivery Analyst you will report into the Senior Service Delivery Manager, the role will help support the smooth delivery of IT services for our Colleagues and Customers. Working alongside our Service Delivery Managers, the wider IT team and across business functions … you will assist in managing the end-to-end service delivery process, including service design, implementation, ongoing support and continual improvement. You will help manage and maintain IT systems and services, while helping to identify areas of improvement to ensure the Team is operating at the highest standard … the organisation. Assist the SDMs as a key point of contact for suppliers, helping to build strong relationships. Play an active role in the Service Community across Technology promoting best practice and ensure consistent ways of working. Monitor and analyse suppliers performance, ensuring SLAs are met and documented, and more »

Service Desk Analyst Are you a talented IT professional looking for a thrilling opportunity to showcase your skills? We are thrilled to present an exclusive opening for a Service Desk Analyst at a prestigious brand. Working Hours: Monday to Thursday, 14:00 - 01:00 The Role: As a … Service Desk Analyst, you will play a pivotal role in supporting our client. You will provide technical support to colleagues, assisting with systems and end-user devices. Your responsibilities will include incident management, problem resolution, knowledge management, and ensuring exceptional customer service. Key Responsibilities: Provide technical support … within the ITIL framework and adhere to Service Management principles. Troubleshoot and resolve software and hardware issues within SLAs. Create and maintain knowledge articles to aid in issue resolution. Complete service requests such as software installations and hardware setups. Escalate complex issues to the relevant teams and more »

The Opportunity: We are currently looking for an experienced Service Manager to deliver incident and problem management activities for the support of a nationwide traffic control system. You will join a team of experienced Service Managers handling P1-P3 incidents based on the ITIL Incident Management framework. The team is focused on restoring normal service operation as quickly as possible, minimising the disruption to the end client/general public and ensuring SLA and KPI adherence. You will also be involved in the preparation of Incident dashboards and reports, utilising data to drive improvement … actions across the team. Skills and Experience: Strong experience working in a Service Manager or Problem/Incident Manager role In-depth understanding and certifications in service management methodologies (ITIL V4 and/or ServiceNow) Experience with change management planning and documentation A deep understanding of more »

The Opportunity: We are currently looking for an experienced Service Manager to deliver incident and problem management activities for the support of a nationwide traffic control system. You will join a team of experienced Service Managers handling P1-P3 incidents based on the ITIL Incident Management framework. The team is focused on restoring normal service operation as quickly as possible, minimising the disruption to the end client/general public and ensuring SLA and KPI adherence. You will also be involved in the preparation of Incident dashboards and reports, utilising data to drive improvement … actions across the team. Skills and Experience: Strong experience working in a Service Manager or Problem/Incident Manager role In-depth understanding and certifications in service management methodologies (ITIL V4 and/or ServiceNow) Experience with change management planning and documentation A deep understanding of more »

Job Title: IT Service Manager Location: Holborn Salary: Up to £75,000 per annum Employment Type: Full-time PLEASE NOTE – NO SPONSORSHIP IS AVAILABLE FOR THIS ROLE Key Areas – Google Workspace, ITIL, JIRA, Framework, Transformation, Projects, Management, Direct Reports, Indirect Reports, SLAs, Agreements, Contracts. Technology, Venders, Suppliers, Strategy … Delivery. Our client, a leading company based in London, is seeking an experienced IT Service Manager to join their team. This is an exciting opportunity for a skilled professional to contribute to the efficient management of IT services and drive transformative projects within the organization. Responsibilities: with suppliers … to ensure optimal service delivery and negotiate cost-effective contracts. reduce costs while maintaining high-quality service levels. discussions and agreements regarding Service Level Agreements (SLAs) with both internal and external stakeholders. service contracts effectively, ensuring compliance and satisfaction. and contribute to IT transformation projects aimed more »

the development of efficient business winning solutions working with the Operations/Delivery Heads to ensure Telent customers are provided with clear and concise service/solution offers in the Defence market. To work with the appropriate Customer Services Management, Project Management and Engineering/Operations departments … to ensure common understanding of commitments made to customers and support collaboratively. To ensure there is a formal handover to the Customer Service Management & Engineering/Operational departments for all business won. To capture, collate and act upon opportunities identified by the delivery departments in working with customers. … To work with Bid Management to continually improve the quality of Telent proposals to its customers; measure, learn from and work to improve the success rate of bids. To follow governance relating to the bid process. To minimize cost selling and speed of response by using the Sales Desk more »

WHAT WE ARE LOOKING FOR The Application Support Analyst in RBSL Information Management & Technology department plays a key role making sure services provisioned by the Enterprise and Business Applications function are performing satisfactory. RBSL run a mix of in house supported applications (which this role would support) and 3rd … Position Duties and Responsibilities Provide crucial support to users and 3rd parties by triaging and resolving incidents where required, supporting problem investigations, and fulfilling service requests. For applications managed by RBSL, this role will monitor, maintain and drive improvements to the application service with users and business owner. … Act as Service Owner for a range of application systems, representing these services and ensuring their day-to-day management meets SLAs, liaising with third-party suppliers when necessary to ensure timely resolution. Maintain a strong customer focus and collaborate with Business Owners and Users, assisting them in more »