1 to 25 of 58 ServiceNow Jobs in the South East

operating within ITIL-based service environments . Experience establishing and managing SLAs, KPIs, and service performance metrics . Strong understanding of ITSM platforms , particularly ServiceNow . Good understanding of core IT infrastructure, including servers, networks, and enterprise technology environments. Experience with service monitoring tools and technologies. Excellent stakeholder management, communication ...

phishing prevention, and identity management. Familiarity with Azure, AWS, virtual desktop infrastructure (VDI), and SaaS application administration. Experience with ITSM platforms such as ConnectWise, ServiceNow, HaloPSA, Autotask, or similar systems. Knowledge of ITIL service management principles. Strong written and verbal communication skills with the ability to explain technical concepts ...

/Exchange Online and Endpoint Management in identity related contexts. Strong documentation and communication skills; confident working directly with senior customer stakeholders. Familiarity with ServiceNow (Incidents, Requests, Change, Reporting). DESIRABLE SKILLS: Azure DevOps, IaC (ARM/Bicep), CI/CD pipelines; exposure to containers/Kubernetes. Azure Virtual Desktop ...

Description: ServiceNow Developer (Associate Level) Overview We are seeking an Associate ServiceNow Developer to join a dynamic Agile delivery team supporting NHS England (NHSE). This role is focused on designing, developing, and optimising ServiceNow solutions to improve business processes, enhance automation, and future-proof digital services. The ideal candidate … will have strong hands-on experience with the ServiceNow platform, particularly within ITSM and CSM modules , and a proven ability to deliver high-quality solutions in a regulated or public sector environment. Key Responsibilities ServiceNow Development & Delivery Analyse business requirements and translate them into scalable ServiceNow solutions Configure and customise ...

proactive, continuous improvement mindset with excellent analytical and problem-solving skills. Desirable Experience with IT Service Management (ITSM) platforms or ticketing systems (e.g. ServiceNow, Jira, Freshservice, Zendesk). Experience within manufacturing, mining, or other complex supply chain environments. Current Microsoft Dynamics 365 and/or Power Platform certifications. This role ...

knowledge of: Enterprise Infrastructure, Networks and End User Computing Microsoft 365, Azure and/or AWS IT Service Management (ITIL, Incident, Problem & Request Management) ServiceNow or similar ITSM tools Jira and Confluence IT security and compliance standards (ISO27001, Cyber Essentials, CIS) Service improvement, governance and operational risk management ...

user technologies Knowledge of cloud platforms including Azure, AWS and Microsoft 365 Experience working within ITSM frameworks and service delivery environments Familiarity with ServiceNow and Atlassian tools such as Jira and Confluence Understanding of security and compliance standards including ISO27001 and Cyber Essentials Ability to lead technical teams and drive ...

definition of the services/support 'wrapper'. Engage with project/product teams and define operating model, support model, delivery model, ServiceNow specifications, observability specifications and documentations required for service support and service operations. Validate the service architecture to ensure its fit for use, fit for purpose, its scalable ...

supporting Microsoft technologies including Azure, Intune and Microsoft Defender. Familiarity with Active Directory and user administration. Experience using ITSM or ticketing platforms such as ServiceNow, Jira or similar. Understanding of networking fundamentals including TCP/IP, DNS and DHCP. Experience supporting Microsoft Outlook, Exchange and Microsoft 365 applications. Excellent communication ...

experience working within Agile environments using tools such as Jira, Confluence, Azure DevOps, Microsoft Visio, Lucidchart, Miro, Power BI, SQL, Microsoft Dynamics 365, Salesforce, ServiceNow or similar platforms. Experience within financial services, public sector, healthcare, insurance, retail, utilities, telecommunications or consulting is highly desirable. For permanent positions, candidates should typically ...

ServiceNow Product Owner Location: London (3 days per week) Salary: Up to £70,000 + 10% Bonus + Excellent Benefits We're recruiting for a ServiceNow Product Owner to join an established organisation that is continuing to invest in and expand its ServiceNow platform. This is an exciting opportunity … both business and technical stakeholders, you'll be responsible for ensuring the platform delivers maximum value, prioritising enhancements, and supporting the ongoing development of ServiceNow capabilities. Key Responsibilities Own and manage the ServiceNow product roadmap and backlog. Engage with stakeholders across the business to gather, challenge and prioritise requirements. Drive ...

with Active Directory (user admin, password resets). Understanding of networking fundamentals (Wi-Fi, VPN, DNS). Experience using service desk tools such as ServiceNow, Freshdesk, or Jira. Comfortable using remote support tools (e.g. TeamViewer, AnyDesk, SCCM). Confidence in reviewing ticket quality and supporting others to improve. Strong communication ...

delivery and performance management Experience setting and managing SLAs/KPIs and in service operations using the ITIL Strong understanding of ITSM platforms (e.g., ServiceNow) Good understanding of IT architecture and key technology components, e.g., servers, networks Experience using major Microsoft Office applications (e.g., Word, Excel, PowerPoint) Disclaimer: This vacancy ...

efficiency. Experience introducing automation, self-service and continual service improvement initiatives. Experience getting the most from enterprise ITSM platforms such as Jira Service Management, ServiceNow or Freshservice, with Jira experience particularly advantageous. Strong Major Incident Management experience. Sufficient technical breadth across Microsoft technologies to act as a credible escalation point ...

environments. Strong troubleshooting, analytical and problem-solving skills. It would be great if you had: Knowledge of WPS Pensions and Compensation systems. Experience with ServiceNow, Dimensions and DIP File Share. Familiarity with Compendia, Touch and Compose. Understanding of Privileged Access Management (PAM) and security controls. Existing DV or SC clearance. ...

consistently met Identify and escalate potential security incidents Technical Environment Microsoft Windows Desktop & Server Microsoft 365 Microsoft Entra ID Microsoft Intune ITSM platforms (e.g. ServiceNow) Basic TCP/IP networking ITIL processes (Incident, Problem, Change & Request Fulfilment) Desktop, laptop, mobile device and printer support About You We're looking ...

equivalent. Professional certifications in MoP, PRINCE2, MSP, PROSCI, APMG Change Management, or similar highly desirable. Familiarity with enterprise tools (e.g., Jira, Power BI, ServiceNow) expected. Strategic and structured - Able to connect the dots between governance, change, and delivery strategy, bringing clarity to complex portfolios. Influential and credible - Builds trust with ...

networking Familiarity with Microsoft Windows and Microsoft 365 Exposure to Active Directory (password resets, account management) Awareness of service desk platforms such as ServiceNow or HaloPSA Understanding of ITIL principles Skills Strong troubleshooting and problem-solving ability Clear communication with both technical and non-technical users Ability to prioritise tasks ...

manage stakeholders and communicate effectively. Experience with SLA/KPI reporting and continuous service improvement. Desirable Experience with AWS or Azure. Knowledge of ServiceNow, Jira or similar tools. Experience supporting digital or eCommerce platforms. Background in travel, aviation or other high-volume environments. What's on Offer Competitive salary ...

large-scale transformation or programme delivery environments. Knowledge of Problem Management, Change Management, and Service Operations disciplines. Familiarity with service management tooling such as ServiceNow or equivalent. Contract Details Contract Length: Initial 6 months Engagement: Inside Scope (IR35) Pay Rate: £450/day (inside) Reasonable Adjustments: Respect and equality ...

database migration tools, methodologies and best practices Knowledge of IT service management frameworks (ITIL, ITSM) and operational readiness processes Proficiency with service management tools (ServiceNow) Familiarity with MOD security requirements, classification handling and defence contractor compliance frameworks Programme & Project Management Proficiency in formal project management methodologies (PRINCE2, PMI or equivalent … Proven ability to develop business cases, secure funding and manage large budgets Experience with migration planning tools and project management software (MS Project, Jira, ServiceNow or similar) Personal Attributes Exceptional leadership capabilities with ability to motivate and develop technical teams Outstanding communication and stakeholder management skills - able to translate complex ...

Skills Advanced Microsoft Excel, PowerPoint and Power BI skills. Strong experience with project and portfolio management tools such as Microsoft Project, Azure DevOps and ServiceNow SPM. Strong understanding of Agile, Waterfall and Hybrid delivery methodologies. Financial planning, forecasting and budget management expertise. Knowledge of procurement, supplier management and contract governance ...

technical leadership skills Strong knowledge of windows desktop and windows server environments Proven experience in leading and delivering projects end-to-end ITSM platforms (ServiceNow, Autotask) Excellent documentation skills, with the ability to write clearly for both technical and non-technical clients If you are a highly technical, people focused ...

appropriate security practices Experience collaborating with Security teams to meet project and compliance requirements Desirable Skills Experience designing low-complexity, low-maintenance cloud architectures ServiceNow (self-hosted) administration Experience working within secure, governance-led organisations Microsoft technologies including SSO and SharePoint Technical support and troubleshooting experience AWS CLI and/ ...

documentation. Mentor junior analysts and champion standards for configuration, documentation, and knowledge sharing. Provide operational support for incident resolution and access request processes, including ServiceNow ticket handling . Technical Expertise Workday Security Configuration Hands-on configuration of Domain Security Policies and Business Process Security Policies . Configure and manage Workday ...