1 to 25 of 78 ServiceNow Jobs in the South East

operating within ITIL-based service environments . Experience establishing and managing SLAs, KPIs, and service performance metrics . Strong understanding of ITSM platforms , particularly ServiceNow . Good understanding of core IT infrastructure, including servers, networks, and enterprise technology environments. Experience with service monitoring tools and technologies. Excellent stakeholder management, communication ...

phishing prevention, and identity management. Familiarity with Azure, AWS, virtual desktop infrastructure (VDI), and SaaS application administration. Experience with ITSM platforms such as ConnectWise, ServiceNow, HaloPSA, Autotask, or similar systems. Knowledge of ITIL service management principles. Strong written and verbal communication skills with the ability to explain technical concepts ...

/Exchange Online and Endpoint Management in identity related contexts. Strong documentation and communication skills; confident working directly with senior customer stakeholders. Familiarity with ServiceNow (Incidents, Requests, Change, Reporting). DESIRABLE SKILLS: Azure DevOps, IaC (ARM/Bicep), CI/CD pipelines; exposure to containers/Kubernetes. Azure Virtual Desktop ...

SLAs/KPIs Experience in service operations using the ITIL Strong understanding of service monitoring tools and technologies Strong understanding of ITSM platforms (e.g., ServiceNow) Good understanding of IT architecture and key technology components, e.g., servers, networks Experience using major Microsoft Office applications (e.g., Word, Excel, PowerPoint) Strong verbal ...

proactive, continuous improvement mindset with excellent analytical and problem-solving skills. Desirable Experience with IT Service Management (ITSM) platforms or ticketing systems (e.g. ServiceNow, Jira, Freshservice, Zendesk). Experience within manufacturing, mining, or other complex supply chain environments. Current Microsoft Dynamics 365 and/or Power Platform certifications. This role ...

knowledge of: Enterprise Infrastructure, Networks and End User Computing Microsoft 365, Azure and/or AWS IT Service Management (ITIL, Incident, Problem & Request Management) ServiceNow or similar ITSM tools Jira and Confluence IT security and compliance standards (ISO27001, Cyber Essentials, CIS) Service improvement, governance and operational risk management ...

user technologies Knowledge of cloud platforms including Azure, AWS and Microsoft 365 Experience working within ITSM frameworks and service delivery environments Familiarity with ServiceNow and Atlassian tools such as Jira and Confluence Understanding of security and compliance standards including ISO27001 and Cyber Essentials Ability to lead technical teams and drive ...

seeking a highly accomplished Senior ServiceNow Architect to lead the design, implementation, and ongoing evolution of our ServiceNow ecosystem for Telecoms. This is a pivotal role responsible for driving end-to-end platform strategy focussing on TSM, TSOM, CPQT, CMDB and SPMT ServiceNow modules. The successful candidate will spearhead … migration of legacy ITSM tooling and Design Tooling platforms while establishing a robust integration framework that connects ServiceNow with enterprise systems at scale. KEY RESPONSIBILITIES Platform Architecture & Strategy Define and own the end-to-end ServiceNow architecture, ensuring alignment with enterprise technology strategy and business objectives across all product lines. ...

SCCM. Kandji or Workspace ONE. Okta Identity Management. Exchange Online. TCP/IP networking and VPN technologies. PowerShell scripting. ITIL Foundation certification. Experience using ServiceNow, Jira Service Management or similar ITSM tools. What's on Offer Salary of £50,000 - £60,000 . Hybrid working with a London office. Permanent ...

experience in large, complex IT service delivery environments Proven leadership of service management or senior service delivery teams Strong knowledge of ITSM tools (e.g. ServiceNow) Deep understanding of SLA/OLA creation and management Experience working to ISO 9001 and ISO/IEC 20000 standards ITIL 4 Managing Professional ...

preferred. Practical knowledge of ITIL-aligned service management practices, including Incident Management, Service Request Management, and Change Enablement; experience with ITSM tools such as ServiceNow beneficial. Proven ability to translate business and operational requirements into clear technical and service requirements. Excellent verbal and written communication skills, with the ability ...

supporting Microsoft technologies including Azure, Intune and Microsoft Defender. Familiarity with Active Directory and user administration. Experience using ITSM or ticketing platforms such as ServiceNow, Jira or similar. Understanding of networking fundamentals including TCP/IP, DNS and DHCP. Experience supporting Microsoft Outlook, Exchange and Microsoft 365 applications. Excellent communication ...

experience working within Agile environments using tools such as Jira, Confluence, Azure DevOps, Microsoft Visio, Lucidchart, Miro, Power BI, SQL, Microsoft Dynamics 365, Salesforce, ServiceNow or similar platforms. Experience within financial services, public sector, healthcare, insurance, retail, utilities, telecommunications or consulting is highly desirable. For permanent positions, candidates should typically ...

technical expertise, consultancy skills, and leadership experience. Essential 8+ years' experience implementing, configuring, and supporting enterprise discovery solutions. Strong experience with platforms such as ServiceNow Discovery, BMC Discovery, Lansweeper, or similar technologies. Excellent understanding of datacentre infrastructure, servers, virtualisation, networking, and enterprise environments. Strong knowledge of discovery protocols including ...

integration models, data flows, deployment architectures, and future-state technology roadmaps. Lead the architecture and design of enterprise PPM platforms such as Planisware, Planview, ServiceNow SPM, Clarity PPM, Jira Align, Microsoft Project Online , or comparable SaaS solutions, ensuring alignment between business processes, application architecture, infrastructure, security, and data domains ...

ServiceNow Product Owner Location: London (3 days per week) Salary: Up to £70,000 + 10% Bonus + Excellent Benefits We're recruiting for a ServiceNow Product Owner to join an established organisation that is continuing to invest in and expand its ServiceNow platform. This is an exciting opportunity … both business and technical stakeholders, you'll be responsible for ensuring the platform delivers maximum value, prioritising enhancements, and supporting the ongoing development of ServiceNow capabilities. Key Responsibilities Own and manage the ServiceNow product roadmap and backlog. Engage with stakeholders across the business to gather, challenge and prioritise requirements. Drive ...

Experience managing IT service delivery and performance (5+ years) Demonstrable experience defining and managing SLAs and KPIs Strong knowledge of ITSM tools such as ServiceNow Good understanding of IT infrastructure (servers, networks, and core systems) Excellent stakeholder management and communication skills Ability to manage multiple priorities and respond effectively ...

delivery and performance management Experience setting and managing SLAs/KPIs and in service operations using the ITIL Strong understanding of ITSM platforms (e.g., ServiceNow) Good understanding of IT architecture and key technology components, e.g., servers, networks Experience using major Microsoft Office applications (e.g., Word, Excel, PowerPoint) Disclaimer: This vacancy ...

with Active Directory (user admin, password resets). Understanding of networking fundamentals (Wi-Fi, VPN, DNS). Experience using service desk tools such as ServiceNow, Freshdesk, or Jira. Comfortable using remote support tools (e.g. TeamViewer, AnyDesk, SCCM). Confidence in reviewing ticket quality and supporting others to improve. Strong communication ...

ITSM solutions across cloud, hybrid and on premises environments. Senior ITSM Engineer Skills and Experience Extensive experience with ITSM and Service Desk platforms including ServiceNow, BMC Remedy, BMC Helix, CA Service Desk Manager, Cherwell, Freshworks or ManageEngine. Strong knowledge of ITSM, ITOM, ITIL or eTOM frameworks, ideally with ITIL ...

environments. Strong troubleshooting, analytical and problem-solving skills. It would be great if you had: Knowledge of WPS Pensions and Compensation systems. Experience with ServiceNow, Dimensions and DIP File Share. Familiarity with Compendia, Touch and Compose. Understanding of Privileged Access Management (PAM) and security controls. Existing DV or SC clearance. ...

consistently met Identify and escalate potential security incidents Technical Environment Microsoft Windows Desktop & Server Microsoft 365 Microsoft Entra ID Microsoft Intune ITSM platforms (e.g. ServiceNow) Basic TCP/IP networking ITIL processes (Incident, Problem, Change & Request Fulfilment) Desktop, laptop, mobile device and printer support About You We're looking ...

equivalent. Professional certifications in MoP, PRINCE2, MSP, PROSCI, APMG Change Management, or similar highly desirable. Familiarity with enterprise tools (e.g., Jira, Power BI, ServiceNow) expected. Strategic and structured - Able to connect the dots between governance, change, and delivery strategy, bringing clarity to complex portfolios. Influential and credible - Builds trust with ...

networking Familiarity with Microsoft Windows and Microsoft 365 Exposure to Active Directory (password resets, account management) Awareness of service desk platforms such as ServiceNow or HaloPSA Understanding of ITIL principles Skills Strong troubleshooting and problem-solving ability Clear communication with both technical and non-technical users Ability to prioritise tasks ...

manage stakeholders and communicate effectively. Experience with SLA/KPI reporting and continuous service improvement. Desirable Experience with AWS or Azure. Knowledge of ServiceNow, Jira or similar tools. Experience supporting digital or eCommerce platforms. Background in travel, aviation or other high-volume environments. What's on Offer Competitive salary ...