18 of 18 ServiceNow Jobs in the West Midlands

leading service improvement initiatives. Technical KnowledgeStrong understanding of: Microsoft Dynamics 365 applications, including: Project OperationsField ServiceCustomer Engagement (CE)Finance Operations (FinOps)Human Resources (HR)ServiceNow platformIncident, Request, Problem and Change Management processesApplication support operating modelsKnowledge management principlesManagement SkillsTeam leadership and coachingPerformance managementStakeholder managementCustomer service excellencePrioritisation and workload managementReporting and data ...

Join a major digital transformation programme as a Business Analyst, leading the discovery, design and delivery of enterprise-wide ServiceNow solutions across HR, IT, customer services, governance and AI-enabled capabilities. You'll work closely with stakeholders to drive process improvement, automation and system integration, helping deliver smarter, more efficient … diagrams User personas and user journey maps Use cases and detailed user stories with acceptance criteria Requirements traceability matrix Analyse and prioritise requirements for ServiceNow modules (HRSD, CSM, ITSM, ITOM, BCM, GRC, SAM, SPM) and ensure alignment with business objectives. Business Process Improvement: Create as-is and to-be process ...

detail Experience creating and maintaining technical documentation, including user stories, system documentation and database schemas Desirable Experience with IT Service Management platforms such as ServiceNow Previous experience within a fast-paced SME environment Exposure to large-scale systems integration projects What's On Offer? Private medical insurance Enhanced pension contribution ...

transformation from strategic consulting to the design, deployment and 24/7 operation of secure digital platforms. With expertise across Microsoft, Salesforce, ServiceNow, Pega, SAP, AWS and Google, alongside strong in-house software development capabilities, we help organisations build scalable, resilient and AI enabled businesses. Our expertise spans transport ...

incident resolution skills. Experience supporting: Windows Desktop & Server environments VMware and/or Hyper-V Microsoft Azure Experience using ITSM/ticketing systems (ServiceNow preferred). Excellent communication and customer service skills. Desirable Experience working within a 24/7 or shift-based support environment. Exposure to monitoring tools such ...

skills with the ability to manage competing priorities and customer expectations. Proficiency in Microsoft Office applications, particularly Excel and PowerPoint. Desirable experience: Experience using ServiceNow or similar ITSM platforms. Additional ITIL certifications or service management qualifications. Experience delivering Continual Service Improvement programmes. Knowledge of cloud, connectivity, networking, unified communications ...

translate complex business requirements into intuitive user-focused solutions Desirable Skills Experience with any of the following would be advantageous: Laravel C# Knockout.js ServiceNow Working within a fast-paced SME environment Personal Attributes Strong attention to detail Excellent communication skills Collaborative team player Curious and eager to learn Proactive problem ...

translate complex technical and operational considerations into clear business outcomes and recommendations. An ITIL 4 Managing Professional qualification, or equivalent, alongside practical experience of ServiceNow and related service management tools. Additional certifications such as SIAM or COBIT would be beneficial. Experience in the public sector or a highly regulated environment ...

Cleared ServiceNow Technical Lead - SAM Pro/HRSD/Oracle - Warwick Location: Working in site in Warwick twice a week Rate: £545 per day - Inside IR35 Duration: 12 months, with a strong likelihood of extension Security Clearance: Active SC Clearance mandatory Contract Type: Contract The Opportunity We are currently seeking … experienced SC Cleared ServiceNow Technical Lead to join a major enterprise programme, taking ownership of ServiceNow platform operations, technical governance and production stability. *Candidates applying must have Active SC Clearance* This is a senior, hands-on technical leadership position, with a particular focus on ServiceNow Software Asset Management Professional ...

treating Git as the ultimate source of truth with strict pipeline gates and automated rollbacks. Integrate automation seamlessly across enterprise platforms including NDFC, NetBox, ServiceNow, and Red Hat Ansible Automation Platform. Must-Have Skills Networking: Deep expertise in Cisco NX-OS, VXLAN BGP-EVPN, vPC, and Cisco NDFC. Infrastructure ...

treating Git as the ultimate source of truth with strict pipeline gates and automated rollbacks. Integrate automation seamlessly across enterprise platforms including NDFC, NetBox, ServiceNow, and Red Hat Ansible Automation Platform. Must-Have Skills Networking: Deep expertise in Cisco NX-OS, VXLAN BGP-EVPN, vPC, and Cisco NDFC. Infrastructure ...

market clients across both public and private sectors. The Technical Operations team is integral to our ITIL aligned service model, which leverages ServiceNow automation and agentic AI. We deliver a centralised, knowledge-driven shared serviceengineered for speed, consistency, and technical excellence through systemised quality control and accessible, authoritative knowledge. … group of customers, building trust and maintaining deep familiarity with their estates, including critical infrastructure, key business services, and their interdependencies. Support ServiceNow CMDB data quality by advising on configuration item grouping, in alignment with the CSDM. Ensure estates are accurately mapped to support lifecycle awareness, operational planning, and service ...

Title: Lead Software Engineer (ServiceNow) Pay up to £75,026 - £92,522 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you a proven engineering leader? We need a Lead Software Engineer to mentor high-performing teams, deliver high-quality digital … services, and shape large-scale ServiceNow solutions. Join DWP Digital and lead a team supporting one of the largest ServiceNow implementations in Europe. You'll play a pivotal role in driving engineering excellence, mentoring engineers and delivering innovative solutions that support around 120,000 colleagues across the organisation. ...

About the role. As part of the development of our Digital Services function, we are recruiting to strengthen internal digital capability within Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles ...

Support the continuous improvement and optimisation of the software portfolio. Technical Application Testing : Supporting planning and execution of technical application testing. Ticketing Systems : Currently ServiceNow, own SLA performance, monitor the ticket queue and distribute workload across the team, and effectively manage and triage business requests in a timely manner, reporting … interpersonal abilities. Attention to detail/excellent written skills. Prioritisation and coordination of a variety of work packages SQL writing skills Working knowledge of ServiceNow, with exposure to one or more CAFM platforms (e.g., Corrigo, MRI Concept/Evolution, Evolution MX, Mobiess) advantageous. People management experience. Competencies Leadership, coaching ...

Umbrella Security Clearance: BPSS Interview Process: TEAMS Description: Supporting increasing Portfolio Place development demand within the Departmental Portfolio Office Developing approved user stories, configuring ServiceNow, following platform standards, supporting testing and releases, documenting changes, and raising technical debt or risks Essential: ServiceNow development Agile delivery, Integrations/data structures, Governed ...

2nd Line Network Engineer (24/7 Shift) Solihull, West Midlands £32,000 + 20% Shift Allowance (£38,400 OTE) Permanent | 4 on/4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am ...

test outcomes, maintain a test register, and provide go/no-go recommendations for production deployment Process & Platforms Manage incidents and service requests via ServiceNow (or equivalent ITSM platform), adhering to ITIL processes Contribute to DEX (Digital Employee Experience) initiatives, leveraging platforms such as NexThink to monitor, measure, and improve … lighting, camera angles, and room layout affect meeting quality for both in-room and remote participants ITIL Certified - Foundation as minimum; practitioner-level preferred ServiceNow - Experience working within ServiceNow (or equivalent ITSM) for ticket management, SLA tracking, and reporting Several years' experience in a role combining UC, AV, and/ ...