1 to 25 of 27 ServiceNow Jobs in the West Midlands

operating systems (Windows 10/11) Experience supporting Microsoft 365 and Active Directory Good understanding of basic networking concepts Experience using ITSM tools (e.g. ServiceNow, Jira, etc.) Strong troubleshooting and problem-solving skills Excellent communication and customer service skills Benefits: Hybrid working model (Birmingham office + remote flexibility) Monday ...

Clearance. Solid understanding of ITIL principles and best practice frameworks. Strong, evidenced skills in analysis, communication, and stakeholder management. Experience using ITSM platforms (e.g. ServiceNow) and reporting/analytics tools. Proven experience managing vendors and ensuring delivery aligned to contractual obligations. Demonstrated experience in IT service delivery, ideally within ...

Windows Microsoft 365 Networking (TCP/IP, DNS, DHCP, VPNs, Firewalls) Virtualisation (VMware/Hyper-V) Cloud platforms (Azure or AWS) Service management tools (ServiceNow, Jira Service Management, etc.) This would suit someone with previous experience working in IT support with strong troubleshooting skills. Hands on experience with patch management ...

Telecoms industry Experience managing multiple customers/accounts Proficient in Microsoft Office applications Experience working with P&L and understanding commercial impacts Familiarity with ServiceNow or similar ITSM platforms Strong Negotiation and Influencing Skills Exceptional Communication Skills If you have the required skills and experience as a Service Delivery Manager ...

documentation discipline and commitment to systems hygiene. • Strong understanding of HR data reporting, workflow automation and integration. • Familiarity with service management tools such as ServiceNow, Jira/Confluence or Azure DevOps within Agile environments. • The confidence to collaborate across teams and communicate technical concepts clearly. Desirable skills: • Previous experience ...

Line Support Engineer – Stoke-on-Trent Techstack: Windows Servers, Microsoft Windows, Networking, (TCP/IP,DNS, DHCP,VPN, Firewalls) Intune, Microsoft Azure, ServiceNow, Jira Services. Our client is looking for a talented 2nd Line Support Engineer to join a busy and rapidly growing Service Desk team. This is an exciting ...

Laptops, desktops, printers, and mobile devices (iOS/Android) Solid understanding of basic networking (patching, VLANs, WiFi troubleshooting) Experience working with ITSM tools (e.g. ServiceNow) and deployment tools such as Intune Confidence acting as a senior escalation point in a reactive, client-focused environment Excellent communication skills and ability ...

provide insight to other teams and departments. To provide support and resolution to our Customer's issues as raised through our incident management system (ServiceNow). As part of the wider Service Operations team assist in the management of AWS Connect and RingCentral. Ensure the deployment of Windows, Chrome devices ...

client is seeking a highly motivated and experienced Project Manager to lead the implementation of ServiceNow Now Assist across ITSM, IT Operations Management (ITOM), and Control Tower workflows . This pivotal role will be responsible for driving the successful adoption and integration of AI-powered capabilities to enhance … successful candidate will be a seasoned project manager with a strong understanding of ITSM and ITOM principles, a proven track record in delivering complex ServiceNow-based solutions, and a keen interest in leveraging generative AI to transform service and operations delivery. You will be instrumental in identifying, prioritizing, and executing ...

documentation and release plans Support integrations and system data flows Deliver guidance and training to HR and Payroll users Manage incidents and updates through ServiceNow Experience Required 2+ years’ experience within an Oracle support environment Strong HCM & Payroll experience Experience supporting quarterly Oracle release cycles Background in customer support ...

documentation and release plans Support integrations and system data flows Deliver guidance and training to HR and Payroll users Manage incidents and updates through ServiceNow Experience Required 3+ years experience within an Oracle support environment Strong Oracle Fusion HCM & Payroll functional support experience Experience supporting quarterly Oracle release cycles Background ...

documentation and release plans Support integrations and system data flows Deliver guidance and training to HR and Payroll users Manage incidents and updates through ServiceNow Experience Required 3+ years’ experience within an Oracle support environment Strong Oracle Fusion HCM & Payroll functional support experience Experience supporting quarterly Oracle release cycles Background ...

Must hold a Full UK Driver Licence Proven experience in contracts, billing, or revenue operations Strong leadership skills with experience managing teams Knowledge of ServiceNow and ESOD is advantageous Analytical mindset with experience in reporting tools such as Power BI High attention to detail and focus on accuracy Excellent communication ...

ServiceNow Senior Developer Pay up to £73,205, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a ServiceNow Senior Developer in our product delivery unit, working on the largest government installation of ServiceNow within Europe … unique. We'd love you to join us. What skills, knowledge and experience will you need? Substantial experience of various modules and applications within ServiceNow (eg - ITSM, ITOM, SPM, NLU, Security, HRSD, Service Portals, Workspaces, CMDB, Integrations). Significant demonstrable experience of delivering value through the implementation ...

resilience team. Role Purpose: Provide coordination and delivery support to the Tech Services workstream lead across testing, operational readiness, and tooling integration (e.g. SolarWinds, ServiceNow), ensuring decisions are translated into clear plans, tracking and reporting. Key Responsibilities Support the Tech Services workstream lead by turning strategy and direction into concrete ...

live environments) * Virtual desktop infrastructure - VDI - design, config, deployment and management experience * Microsoft Entra or Azure AD admin and set-up * Service desk (ServiceNow or similar) ticket management in production environments * Security & governance exposure across Azure estates Reasonable Adjustments: Respect and equality are core values to us. We are proud ...

automation and administration Experience with Cisco MDS Fabric switches and broader data centre networking concepts Familiarity with SQL Server and ITSM tools such as ServiceNow Proven ability to work in complex, multi-region environments with overlapping time zones Experience mentoring or supporting junior engineers within infrastructure teams Comfortable working occasional ...

reduced Mean Time To Recover (MTTR). Communicate the impact of AI-driven service management and demonstrate the value of platforms such as ServiceNow AIOps, Dynatrace, and Splunk IT Service Intelligence. Service Improvement Analyse service metrics and trends to identify opportunities for continuous improvement. Embed incident learnings into automation workflows … Establish and lead governance forums, service reviews, and performance discussions. Deliver AI-enhanced reporting, including predictive insights and trend analysis using tools such as ServiceNow Performance Analytics, Azure Monitor, and AWS DevOps Guru. Ensure transparency and governance in AI usage within service delivery. Team Collaboration Work closely with cross-functional ...

friendly process maps and guidance documentation. Qualifications To succeed in this role, you should bring: Significant experience in process improvement roles. Strong knowledge of ServiceNow and SAP Ariba Risk process implementations. Excellent business partnership and communication skills. Proven ability to influence across diverse stakeholder groups. A knack for creating clear ...

ServiceNow Senior Developer Pay up to £73,205, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a ServiceNow Senior Developer in our product delivery unit, working on the largest government installation of ServiceNow within Europe ...

28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you a technical lead with strong ServiceNow development expertise and solid knowledge of SecOps or ITSM frameworks and practices? We're looking for an engaging leader with strong ServiceNow development expertise … with knowledge across security areas such as incident response vulnerability and threat intelligence or IT operations including incident management CSDM and CMDB. As a ServiceNow Senior Technical Lead, you'll lead the design, development and delivery of secure high-performing solutions that support DWP's cybersecurity and service performance ecosystems. ...

pure architecture or delivery. Day-to-day of the role: Provide hands-on security assurance across various projects including GovPass, Plan On, Salesforce, Horizon, ServiceNow, and PropTech/smart-building/OT-adjacent activities. Engage in risk management, compliance checks, and technical support within a fast-paced, integration-heavy environment. … Have: Exposure to GovAssure or similar public sector assurance frameworks. Experience with operational technology, IoT, smart building, or property technology. Familiarity with Salesforce, ServiceNow, or similar complex SaaS environments. Experience in secure, regulated, and audited environments. Soft Skills: Strong stakeholder management and engagement. Ability to provide constructive feedback and advice ...

National-Gas is seeking a Service Management Analyst to oversee IT service delivery and manage vendor relationships. The role involves driving adherence to ITSM processes, performance management, and continuous improvement in a collaborative environment. The ...

ServiceNow Technical Consultant DV Cleared Contract Location: Remote (UK-based with travel to client sites) Day Rate: £450 - £550 per day Inside IR35 Clearance: Must hold active DV (Developed Vetting) clearance We are looking for a motivated ServiceNow Technical Consultant to join a growing delivery team, working on impactful projects ...

28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you a technical lead with strong ServiceNow development expertise and solid knowledge of SecOps or ITSM frameworks and practices? We're looking for an engaging leader with strong ServiceNow development expertise ...