1 to 25 of 35 ServiceNow Jobs in the West Midlands

every decision we make and action we take, guiding us to deliver impact how and where it matters most.Connect to your opportunity The Global ServiceNow Center of Excellence are seeking a highly skilled and experienced ServiceNow Solutions Architect to design innovative solutions on the ServiceNow platform. The ideal candidate will … possess a deep understanding of ServiceNow's capabilities, best practices, and integration with other enterprise systems. This role requires a strong technical background, excellent written and verbal communication skills, and the ability to collaborate effectively with cross-functional teams. The successful candidate will be responsible for translating business requirements into ...

levels. Proactive, self-motivated, and able to exercise sound judgement when assessing configuration risks, data integrity issues, service dependencies, and business impacts. Experience using ServiceNow or similar IT Service Management tools to manage CMDBs, service asset records, configuration governance, reporting, audits, and service management activities. Experience of driving continual service ...

confidently resolve complex IT issues while delivering exceptional customer service across phone, chat, email, and ticketing channels using ITSM tools such as ServiceNow? Have you developed strong troubleshooting skills across Windows and Microsoft packages, IOS Devices, and end-user technologies? Are you a team player who is a proactive problem ...

plus many core benefits About the Role We are looking for an experienced Sales Specialist to help drive the continued growth of our ServiceNow and Enterprise Service Management proposition. The role will combine business development, ServiceNow licensing advisory, implementation advisory and sales enablement , supporting both existing customers and new business … opportunities. The successful candidate will act as a ServiceNow subject matter expert across the wider sales organisation, helping account teams identify opportunities, qualify and shape requirements, and work alongside pre-sales teams to develop commercially compelling solutions. A key focus of the role will be increasing internal awareness and adoption ...

incident resolution skills. Experience supporting: Windows Desktop & Server environments VMware and/or Hyper-V Microsoft Azure Experience using ITSM/ticketing systems (ServiceNow preferred). Excellent communication and customer service skills. Must be eligible for SC Security Clearance. Desirable Experience working within a 24/7 or shift-based ...

delivery partners.Strong stakeholder management and governance experience.Experience presenting recommendations to senior leadership.Understanding of Agile, Scrum and DevOps delivery approaches.Experience using service management tooling including ServiceNow and JiraStrong analytical, planning and risk management skills. DesirableITIL Foundation or higher.Experience in UK Government digital services.Experience working in highly regulated environments.Knowledge of Government Service ...

delivery partners.Strong stakeholder management and governance experience.Experience presenting recommendations to senior leadership.Understanding of Agile, Scrum and DevOps delivery approaches.Experience using service management tooling including ServiceNow and JiraStrong analytical, planning and risk management skills. DesirableITIL Foundation or higher.Experience in UK Government digital services.Experience working in highly regulated environments.Knowledge of Government Service ...

apps. Infrastructure runs across Bosun (AWS) and Azure, ensuring scalability and resilience. Our CI/CD pipelines automate builds, testing, and deployments, with Jira, ServiceNow, and GitHub supporting daily operations. In stores, we deploy mobile applications on Android Zebra TC53e devices, integrated with DataWedge for seamless barcode scanning and stock ...

understanding of Agile ways of working.A people-first mindset to delivery of Incident and Problem Management.Knowledge of how to use tooling such as ServiceNow ITSM and Azure DevOps.Technical KnowledgeUnderstanding of Integration approaches to other systems such as API, Secure File based Transfers, BIB replication etc.Artificial IntelligenceGrowing awareness ...

ServiceNow Developer Location: Telford (2-3 days per week onsite) Duration: 6 Months Rate: Up to £740 per day Clearance: Active SC Clearance Required Overview We are seeking an experienced ServiceNow Developer to support the delivery of a large-scale ServiceNow implementation. Working as part of a delivery team … will configure, develop, test and support ServiceNow capabilities across multiple workstreams, with a focus on HRSD, CSM, Employee Centre, Knowledge Management, Virtual Agent and integrations. Key Responsibilities Configure and develop ServiceNow solutions across HRSD and CSM. Build and maintain record producers, forms, workflows, catalog items, notifications and case management capabilities. ...

ServiceNow Developer Location: Telford (2-3 days per week onsite) Duration: 6 Months Rate: Up to £740 per day Clearance: Active SC Clearance Required Overview We are seeking an experienced ServiceNow Developer to support the delivery of a large-scale ServiceNow implementation. Working as part of a delivery team … will configure, develop, test and support ServiceNow capabilities across multiple workstreams, with a focus on HRSD, CSM, Employee Centre, Knowledge Management, Virtual Agent and integrations. Key Responsibilities Configure and develop ServiceNow solutions across HRSD and CSM. Build and maintain record producers, forms, workflows, catalog items, notifications and case management capabilities. ...

Troubleshoot and resolve issues across Microsoft 365, Active Directory and Windows 11. Provide support across Azure and Entra ID environments. Leverage documentation held in ServiceNow to provide high-quality end user support. Diagnose and resolve network connectivity and wider infrastructure issues. Deliver 1st and 2nd line IT support across ...

Troubleshoot and resolve issues across Microsoft 365, Active Directory and Windows 11. Provide support across Azure and Entra ID environments. Leverage documentation held in ServiceNow to provide high-quality end user support. Diagnose and resolve network connectivity and wider infrastructure issues. Deliver 1st and 2nd line IT support across ...

ServiceNow Developer - Birmingham (Hybrid) - Permanent A fantastic opportunity has arisen for a ServiceNow Developer to work within a global law firm on a permanent basis based in Birmingham. This role will support the ongoing development and enhancement of the ServiceNow platform, delivering scalable solutions that support business operations and strategic … initiatives. Key Responsibilities Configure, develop and support ServiceNow modules including ITSM, ITOM, HRSD, CMDB and other platform capabilities. Develop and maintain platform automation using UI Policies, UI Actions, Business Rules, Client Scripts and Script Includes. Design and deliver custom applications, workflows and platform enhancements aligned with business requirements. Build ...

produce clear technical design documents, mapping specifications, test evidence, deployment instructions and support handover material. • Experience integrating Oracle Fusion with enterprise platforms such as ServiceNow, SAP, Workday, Azure-hosted services, legacy applications or third-party SaaS systems. • Proven ability to operate in a client-facing technical lead role within structured ...

Change Management Experience with Problem Management and Continual Service Improvement Knowledge of Service Catalogue and Request Management Experience using enterprise ITSM platforms (Remedy, ServiceNow or similar) Strong stakeholder and supplier management skills Excellent communication and reporting abilities Comfortable working across multiple operational priorities Key Responsibilities Coordinate Change Management activities including ...

organised, commercially aware and comfortable managing multiple priorities in a fast-paced environment Has experience using CRM and IT Service Management tools such as ServiceNow, Zoho or similar platforms Why Consider This Opportunity? Join a growing technology organisation with ambitious expansion plans Build long-term strategic relationships with key enterprise ...

essential:Workato Automation Pro certification or equivalent.Previous experience within a consultancy or client-facing environment.Knowledge of enterprise platforms such as Salesforce, SAP, ServiceNow, or similar SaaS applications.Understanding of API security, data governance, and integration best practices.Due to the volume of applications received for positions, it will not be possible ...

flexible when occasional changes to working hours are required. Desirable Cyber Security experience. Experience within a large-scale technology, IT infrastructure or transformation environment. ServiceNow SPM experience. Experience managing strategic technology suppliers or complex contracts. Experience supporting investment governance and project lifecycle activities. Apply now! Please be advised ...

desk The Service Desk Administrator will ideally have Experience of working in an IT environment Experience of using a service management system such as ServiceNow Awareness of ITIL framework General knowledge of Third party support agreement(s) A basic understanding of Service level agreements or arrangement(s) Excellent Customer Service ...

high-pressure environments. In-depth understanding of IT security operations (ISO27001) and GDPR compliance. Track record in incident management using ticketing systems (e.g., ServiceNow). Experience managing vendor relationships and negotiating contracts. Familiarity with SaaS applications or development processes (desirable). For further information, please apply with an updated ...

Desktop Support Active Directory & Windows environments Hardware, software & network troubleshooting IP networking, subnetting & OSI model IT/OT environments GxP/regulated laboratory environments ServiceNow Endpoint security & device imaging You'll support laboratory systems, onboard and secure new devices, troubleshoot scientific equipment connectivity, manage incidents, and work closely with scientists ...

Capgemini is seeking a Data & AI Ops Lead to oversee the strategic design, implementation and operational management of the ServiceNow CMDB, data, and AI Ops capabilities in a multi-domain telecom environment. You will lead CMDB governance, drive AI Ops enablement, and coordinate integrations across monitoring platforms, OSS systems ...

redirecting issues by working with the ISP where appropriate. Capturing information and raising tickets to ensure issues are logged accurately and efficiently. Checking ServiceNow for existing incidents and providing customers with the latest available updates. Running basic diagnostic checks to establish whether a service is online and operating as expected. ...

toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards that visualise deployment metrics, cloud cost … scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow Good communication and problem-solving skills. ...