19 of 19 ServiceNow Jobs in the West Midlands

excellent service. You’ll support and guide 1st Line Support Engineers to ensure incidents are handled efficiently within SLAs. Service desk tools such as ServiceNow, Jira Service desk. We’re looking for someone with solid patching experience , you’ll be responsible for patching systems and software within agreed timescales, maintaining ...

ITIL-aligned processes (Incident, Problem, Change Management) Experience managing KPIs and SLAs within a service environment Hands-on experience with ITSM tools such as ServiceNow or Jira Strong leadership, stakeholder management, and communication skills Ability to manage multiple priorities in a secure, high-pressure environment ITIL v4 Foundation (essential); additional ...

Administrator Expert. Agile, Prince 2 Project Management. Budget management experience. Experience in working with SaaS, PaaS and IaaS solution providers Experience with ITSM systems (ServiceNow, Halo, Freshdesk, etc). Experience with CRM systems (Dynamics, Salesforce, Oracle Service Cloud). Effective line management skills. Strong collaborative mindset and willingness to work ...

automation where possible. The Technology You'll Be Working With: O365 Windows 10/11 Microsoft Server: Active Directory, Group Policy Ticketing Systems (e.g., ServiceNow, Autotask, ConnectWise) Remote Support Tools Basic Networking: TCP/IP, DNS, DHCP Azure (administration & user support) Virtualisation exposure (VMware/Hyper-V) Backup Technologies (e.g. ...

reporting. Transparency: Build trust through consistent performance metrics and radical transparency regarding delivery health. Change Management: Complete delivery-related governance and change activity (e.g., ServiceNow). 4. Planning & Coordination Backlog Management: Refine prioritized backlogs in partnership with Product Managers and Technical Leads. Risk Mitigation: Proactively manage cross-team dependencies ...

reporting. Transparency: Build trust through consistent performance metrics and radical transparency regarding delivery health. Change Management: Complete delivery-related governance and change activity (e.g., ServiceNow). 4. Planning & Coordination Backlog Management: Refine prioritized backlogs in partnership with Product Managers and Technical Leads. Risk Mitigation: Proactively manage cross-team dependencies ...

/11 support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Defender) Active Directory (user management, permissions) Microsoft Intune (device enrolment, compliance) ITSM tools (e.g. ServiceNow) and SLA-driven support Azure (Entra) Microsoft Defender/Sentinel Basic networking (DNS, DHCP, VPN) The right fit Someone practical, organised, and easy to work with ...

/11 support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Defender) Active Directory (user management, permissions) Microsoft Intune (device enrolment, compliance) ITSM tools (e.g. ServiceNow) and SLA-driven support Azure (Entra) Microsoft Defender/Sentinel Basic networking (DNS, DHCP, VPN) The right fit Someone practical, organised, and easy to work with ...

understanding of commercial underwriting and/or agency sales and servicing processes. • Demonstrable experience working with workflow/low‐code technologies (e.g. Appian, Pega, ServiceNow or similar). • Proven experience defining requirements for integration with complex system integrations , including Guidewire PAS and Microsoft Dynamics 365 CRM . • Strong requirements engineering ...

reach the right stakeholders on the client side. Providing break/fix support around industry-leading cloud management solutions and leveraging the ticketing system (ServiceNow). Continuously improving FinOps processes and practices, including identifying areas for improvement, implementing best practices, and staying current with industry trends and development Developing ...

active environments Cluster management across Spectrum Scale, Oracle and ESXi Linux command line experience Storage provisioning across IBM estates Service management tools such as ServiceNow Understanding of how technical changes impact system availability Desirable Skills Exposure to AWS and cloud-based environments VMware technologies (vSphere, vRealize) Cisco ...

verbal communication skills. Comfortable working in live delivery settings rather than purely advisory roles. Desirable: Central government or public sector assurance experience. Experience with ServiceNow, Salesforce, or comparable enterprise SaaS platforms. Exposure to OT, IoT, or smart-building technology. Cloud or cyber security certifications (AWS, CISSP, CCSK, etc.). Additional ...

modernising Configuration Management and Hardware Asset Management services Target Operating Model (TOM) design and implementation experience ITSM expertise, ideally with strong knowledge of ServiceNow Experience in Financial Services, Insurance, or other regulated industries (highly desirable) Excellent stakeholder engagement, communication, and influencing skills Apply with your latest CV for immediate consideration ...

Title:ServiceNow Architect Focus:Enterprise Integrations | Telecom/Satcom Location:Remote (UK-based) Experience Level:10-18 years Role Overview We are seeking an experienced Solution Architect with deep expertise in the ServiceNow platform and enterprise integrations within the Telecom/Satcom domain. This role will lead the design … across business and technology functions, driving architectural excellence in fast-paced and evolving settings. Key ResponsibilitiesArchitecture & Solution Design Define and own end-to-end ServiceNow architecture aligned to telecom/satcom business processes and enterprise standards Design scalable, secure, and maintainable solutions across ServiceNow modules (ITSM, ITOM, CSM) Lead architecture ...

Validate reports * Provide technical support Background and experience required for the Technical Officer role include : * Ideally Degree educated * Experience of ticket management tools preferably ServiceNow * Knowledge of Power tools ie Power Query, Power Pivot, Power Automation, Power BI desirable * Problem solving skills * Competent with PC applications including Microsoft excel ...

with evidence, risks, and actions. Comfortable working across multiple workstreams. Practical, delivery-focused approach. Desirable : Exposure to public sector or regulated environments. Experience with ServiceNow, Salesforce, or similar SaaS platforms. Interest or exposure to OT/IoT/PropTech security. Additional Information: BPSS and active Security Clearance required. This role ...

live environments) * Virtual desktop infrastructure - VDI - design, config, deployment and management experience * Microsoft Entra or Azure AD admin and set-up * Service desk (ServiceNow or similar) ticket management in production environments * Security & governance exposure across Azure estates Reasonable Adjustments: Respect and equality are core values to us. We are proud ...

with control. Desirable: Exposure to GovAssure or central government assurance models, experience with OT, IoT, smart-building or property technology environments, familiarity with Salesforce, ServiceNow, Planon or similar SaaS platforms. Additional Information: BPSS and active Security Clearance required. This position offers hybrid working options, with locations in London and Birmingham. ...

candidate with experience of - • ITIL v4 Configuration Management and CMDB best practices. • Hands-on experience with at least one major CMDB platform such as: • ServiceNow CMDB • Jira/Insight CMDB • Experience working with discovery tools, asset systems, and configuration data sources. • Ability to interpret technical infrastructure (servers, networks, cloud, applications … Reporting & Data Insights Stakeholder Collaboration Preferred Certifications: ITIL Foundation v3/v4 (minimum), ITIL Specialist or higher certifications (advantageous), Platform-specific CMDB certifications (e.g., ServiceNow CISCMDB) are highly desirable. • Security clearance will be mandatory and ability to attain higher clearance levels is essential. ...