23 of 23 ServiceNow Jobs in the West Midlands

ServiceNow Developer Duration: 6 months Pay: up to £730 per day (umbrella) Location: Telford - 2 to 3 days on site per week Clearance Required: SC cleared Role Summary We are seeking experienced ServiceNow Developers to support delivery of a public sector ServiceNow implementation covering HRSD, Finance & Procurement Case Management, Employee … Centre, Knowledge Management, Virtual Agent and integrations. The successful candidates will work within the delivery team to configure, develop, test and support ServiceNow capabilities across multiple workstreams. Configure and develop ServiceNow solutions across HRSD and CSM. Build and maintain record producers, forms, workflows, catalog items, notifications and case management capabilities. ...

across multiple technical and service-management teams Strong stakeholder engagement and risk-management skills ITIL-aligned service-management experience Experience with tools such as ServiceNow, Splunk, Dynatrace, SolarWinds, Datadog, AppDynamics, Grafana, Power BI or Azure Monitor would be advantageous. Previous experience within government, defence, justice or another large, highly regulated ...

network observability tools such as ThousandEyes, NetBrain, or Datadog Network Performance Monitoring for advanced path analysis and synthetic monitoring. Experience with ITSM platforms (e.g. ServiceNow or equivalent) including use of the platform for major incident management, problem records, and change advisory workflows. Familiarity with HPC or scientific network environments, including ...

Troubleshoot and resolve issues across Microsoft 365, Active Directory and Windows 11. Provide support across Azure and Entra ID environments. Leverage documentation held in ServiceNow to provide high-quality end user support. Diagnose and resolve network connectivity and wider infrastructure issues. Deliver 1st and 2nd line IT support across ...

highlight your experience in line withessential criteriabelow: Demonstrable experience of independently supporting and maintaining Products and Services - Knowledge and Experience of incident management systems, ServiceNow or equivalent. - Knowledge and experience of leading active conversations with Stakeholders to support Product support and delivery/provision of service elements including user access ...

produce clear technical design documents, mapping specifications, test evidence, deployment instructions and support handover material. Experience integrating Oracle Fusion with enterprise platforms such as ServiceNow, SAP, Workday, Azure-hosted services, legacy applications or third-party SaaS systems. Proven ability to operate in a client-facing technical lead role within structured ...

organised, commercially aware and comfortable managing multiple priorities in a fast-paced environment ✅ Has experience using CRM and IT Service Management tools such as ServiceNow, Zoho or similar platforms Why Consider This Opportunity? 🚀 Join a growing technology organisation with ambitious expansion plans 🤝 Build long-term strategic relationships with key enterprise ...

love you to join us. What skills, knowledge and experience will you need? Experience supporting and maintaining IT products and services, including ServiceNow, user access, incident management and Power BI. Knowledge of ITIL and service management practices, including incident, problem, change and release management. Experience working collaboratively with stakeholders, users ...

solutions Developing Infrastructure-as-Code workflows for Cisco data centre environments Creating and optimising CI/CD pipelines Integrating with platforms such as NetBox, ServiceNow and Ansible Automation Platform Supporting complex migration and transformation programmes Automating network validation, testing and deployment activities Collaborating with design, delivery and operations teams Skills ...

high-pressure environments. In-depth understanding of IT security operations (ISO27001) and GDPR compliance. Track record in incident management using ticketing systems (e.g., ServiceNow). Experience managing vendor relationships and negotiating contracts. Familiarity with SaaS applications or development processes (desirable). For further information, please apply with an updated ...

request fulfilment and operational automation. Diagnose and resolve failed automations, integration issues, and workflow errors impacting business or operational services. Manage integrations between SCORCH, ServiceNow, SCOM, Active Directory, Azure AD/Entra ID, Exchange Online, Microsoft Teams, and other connected platforms. Plan, schedule, and control lifecycle activities including patching, upgrades … automation experience. Experience automating and integrating with Active Directory, Exchange Online, Azure AD/Entra ID, and related Microsoft technologies. Experience integrating SCORCH with ServiceNow, including ITSM workflows, automated ticket creation, request fulfilment, REST APIs, and OAuth-based integrations. Knowledge of Microsoft SCOM integration, alert processing, event management workflows ...

reduced Mean Time To Recover (MTTR). Communicate the impact of AI-driven service management and demonstrate the value of platforms such as ServiceNow AIOps, Dynatrace, and Splunk IT Service Intelligence. Service Improvement Analyse service metrics and trends to identify opportunities for continuous improvement. Embed incident learnings into automation workflows … Establish and lead governance forums, service reviews, and performance discussions. Deliver AI-enhanced reporting, including predictive insights and trend analysis using tools such as ServiceNow Performance Analytics, Azure Monitor, and AWS DevOps Guru. Ensure transparency and governance in AI usage within service delivery. Team Collaboration Work closely with cross-functional ...

such as improved reliability and reduced Mean TimeToRecover (MTTR). Communicate the impact of AI-driven service management anddemonstratethe value of platforms such as ServiceNow AIOps, Dynatrace, and Splunk IT Service Intelligence. Service Improvement Analyseservice metrics and trends toidentifyopportunities for continuous improvement. Embed incident learnings into automation workflows and prevention … Establish and lead governance forums, service reviews, and performance discussions. Deliver AI-enhanced reporting, including predictive insights and trend analysis using tools such as ServiceNow Performance Analytics, Azure Monitor, and AWS DevOps Guru. Ensure transparency and governance in AI usage within service delivery. Team Collaboration Work closely with cross-functional ...

Capgemini is seeking a Data & AI Ops Lead to oversee the strategic design, implementation and operational management of the ServiceNow CMDB, data, and AI Ops capabilities in a multi-domain telecom environment. You will lead CMDB governance, drive AI Ops enablement, and coordinate integrations across monitoring platforms, OSS systems ...

management. This position will complement someone with a software engineering mindset, who is proficient coding with Python, has experience with API integration and orchestration, ServiceNow integration and Ansible yaml development to proactively build and implement services for Control-M, Automic and Google Cloud Composer automation. Working as an engineer ...

skills. Desirable Skills Experience with one or more of the following: Google AppSheet Google Apps Script BigQuery Looker Studio Microsoft Power Platform Power BI ServiceNow CMDB Remedy CMDB Python JavaScript ETL and Data Integration tools ITSM & CMDB Knowledge ITIL Foundation or equivalent understanding. Configuration Management processes. Asset Management. Service Mapping. … Discovery tools. Data Governance. ServiceNow CMDB experience highly desirable. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website. JBRP1_UKTJ ...

across internal teams and suppliers, improving service reliability, risk management and decision-making capability. Main duties of the job Design, implement and manage the ServiceNow Configuration Management Database (CMDB) using automated discovery and manual service mapping techniques. Develop and maintain SACM policies, standards and processes, ensuring alignment with ITIL best … Delivery Design and deliver a scalable CMDB aligned to business and technical requirements Define scope, depth and structure of configuration data and relationships Implement ServiceNow CMDB using discovery tools and service mapping Establish phased implementation and continuous improvement roadmap SACM Governance and Process Management Define, implement and maintain SACM policies ...

hands-on capacity. You will translate low-level designs into automated workflows, ensure governance in regulated environments, and integrate across NDFC, NetBox, ServiceNow and Red Hat Ansible Automation Platform. #J-18808-Ljbffr ...

treating Git as the ultimate source of truth with strict pipeline gates and automated rollbacks. Integrate automation seamlessly across enterprise platforms including NDFC, NetBox, ServiceNow, and Red Hat Ansible Automation Platform. Must-Have Skills Networking: Deep expertise in Cisco NX-OS, VXLAN BGP-EVPN, vPC, and Cisco NDFC. Infrastructure ...

treating Git as the ultimate source of truth with strict pipeline gates and automated rollbacks. Integrate automation seamlessly across enterprise platforms including NDFC, NetBox, ServiceNow, and Red Hat Ansible Automation Platform. Must-Have Skills Networking: Deep expertise in Cisco NX-OS, VXLAN BGP-EVPN, vPC, and Cisco NDFC. Infrastructure ...

About The RoleHippo is a rapidly growing digital consultancy passionate about building and delivering transformative digital solutions. We are recruiting for a Senior Azure Data Engineer to join our Hippo Herd a s part of ...

test outcomes, maintain a test register, and provide go/no-go recommendations for production deployment Process & Platforms Manage incidents and service requests via ServiceNow (or equivalent ITSM platform), adhering to ITIL processes Contribute to DEX (Digital Employee Experience) initiatives, leveraging platforms such as NexThink to monitor, measure, and improve … lighting, camera angles, and room layout affect meeting quality for both in-room and remote participants ITIL Certified - Foundation as minimum; practitioner-level preferred ServiceNow - Experience working within ServiceNow (or equivalent ITSM) for ticket management, SLA tracking, and reporting Several years' experience in a role combining UC, AV, and/ ...

management, reactive maintenance, and work order management. Experience investigating and resolving application support incidents. Knowledge of compliance reporting and engineer workflow processes. Experience with ServiceNow or similar ITSM tools. Good reporting, data analysis, and data quality management skills. Knowledge of SQL querying and/or Power BI reporting tools. Experience … stakeholder management skills. Key Skills MRI Concept MRI Evolution CAFM Support Facilities Management (FM) PPM Scheduling Asset Management Reactive Maintenance Work Order Management ServiceNow SQL Power BI Data Analysis & Reporting ...