16 of 16 ServiceNow Jobs in the West Midlands

Windows Microsoft 365 Networking (TCP/IP, DNS, DHCP, VPNs, Firewalls) Virtualisation (VMware/Hyper-V) Cloud platforms (Azure or AWS) Service management tools (ServiceNow, Jira Service Management, etc.) This would suit someone with previous experience working in IT support with strong troubleshooting skills. Hands on experience with patch management ...

documentation discipline and commitment to systems hygiene. • Strong understanding of HR data reporting, workflow automation and integration. • Familiarity with service management tools such as ServiceNow, Jira/Confluence or Azure DevOps within Agile environments. • The confidence to collaborate across teams and communicate technical concepts clearly. Desirable skills: • Previous experience ...

Line Support Engineer – Stoke-on-Trent Techstack: Windows Servers, Microsoft Windows, Networking, (TCP/IP,DNS, DHCP,VPN, Firewalls) Intune, Microsoft Azure, ServiceNow, Jira Services. Our client is looking for a talented 2nd Line Support Engineer to join a busy and rapidly growing Service Desk team. This is an exciting ...

pipeline development and support Oracle database experience Strong SQL development and troubleshooting skills AWS experience, including: Redshift EC2 S3 GitLab Jenkins Linux MySQL Confluence ServiceNow (Incidents, Problems, and RFCs) Desirable Skills Experience with other ETL tools such as Talend Knowledge of CI/CD pipelines and deployment automation Experience with ...

mobile devices (iOS/Android). Understanding of basic networking concepts including patching, VLANs, and Wi-Fi troubleshooting. Experience using ITSM tools (e.g. ServiceNow) and remote deployment tools such as Intune. Strong communication skills with a customer-first mindset and calm approach under pressure. ...

provide insight to other teams and departments. To provide support and resolution to our Customer's issues as raised through our incident management system (ServiceNow). As part of the wider Service Operations team assist in the management of AWS Connect and RingCentral. Ensure the deployment of Windows, Chrome devices ...

documentation and release plans Support integrations and system data flows Deliver guidance and training to HR and Payroll users Manage incidents and updates through ServiceNow Experience Required 2+ years’ experience within an Oracle support environment Strong HCM & Payroll experience Experience supporting quarterly Oracle release cycles Background in customer support ...

documentation and release plans Support integrations and system data flows Deliver guidance and training to HR and Payroll users Manage incidents and updates through ServiceNow Experience Required 3+ years experience within an Oracle support environment Strong Oracle Fusion HCM & Payroll functional support experience Experience supporting quarterly Oracle release cycles Background ...

documentation and release plans Support integrations and system data flows Deliver guidance and training to HR and Payroll users Manage incidents and updates through ServiceNow Experience Required 3+ years’ experience within an Oracle support environment Strong Oracle Fusion HCM & Payroll functional support experience Experience supporting quarterly Oracle release cycles Background ...

Must hold a Full UK Driver Licence Proven experience in contracts, billing, or revenue operations Strong leadership skills with experience managing teams Knowledge of ServiceNow and ESOD is advantageous Analytical mindset with experience in reporting tools such as Power BI High attention to detail and focus on accuracy Excellent communication ...

automation and administration Experience with Cisco MDS Fabric switches and broader data centre networking concepts Familiarity with SQL Server and ITSM tools such as ServiceNow Proven ability to work in complex, multi-region environments with overlapping time zones Experience mentoring or supporting junior engineers within infrastructure teams Comfortable working occasional ...

reduced Mean Time To Recover (MTTR). Communicate the impact of AI-driven service management and demonstrate the value of platforms such as ServiceNow AIOps, Dynatrace, and Splunk IT Service Intelligence. Service Improvement Analyse service metrics and trends to identify opportunities for continuous improvement. Embed incident learnings into automation workflows … Establish and lead governance forums, service reviews, and performance discussions. Deliver AI-enhanced reporting, including predictive insights and trend analysis using tools such as ServiceNow Performance Analytics, Azure Monitor, and AWS DevOps Guru. Ensure transparency and governance in AI usage within service delivery. Team Collaboration Work closely with cross-functional ...

CMDB Transformation Delivery Lead (ServiceNow) £550650 per day (inside IR35) Initial contract to November 2026 with strong likelihood of extension Sheffield or Birmingham (minimum 2 days per week onsite) We are supporting a Tier 1 banking client on a large-scale CMDB transformation programme and are looking for an experienced … Delivery Lead with strong ServiceNow CMDB experience. This role sits within a strategic Service Management transformation focused on improving CMDB maturity, Discovery capability, Service Mapping and data quality across a complex global technology estate. The programme is delivering the migration from a legacy CMDB platform to ServiceNow CMDB ...

fluent speaking/writing of English and Swedish* Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools … methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours ...

Group Digital is the engine behind internal business and technology services, data, and innovation that power the firm. It ensures secure, resilient, and standardised technology solutions that keep our operations running smoothly and enable colleagues ...

Exchange Engineer DGH Recruitment are currently recruiting on behalf of a leading client in the Professional Services industry who require a Microsoft Exchange Engineer to join the firm in Birmingham on an initial 6 month ...