1 to 25 of 32 ServiceNow Jobs in the West Midlands

audit support experience. Familiar with SIEM tools (Splunk, Sentinel). Operating Systems & Automation Working knowledge of Linux (Ubuntu, CentOS). Scripting with PowerShell, Bash, Python. Familiar with ITSM platforms (ServiceNow, Freshservice). Soft Skills Strong analytical and problem-solving ability. Excellent communicator across technical/non-technical teams. Highly organised with good multitasking skills. Leadership experience driving team performance and More ❯

teams and customers to deliver excellent service. You’ll support and guide 1st Line Support Engineers to ensure incidents are handled efficiently within SLAs. Service desk tools such as ServiceNow, Jira Service desk. We’re looking for someone with solid patching experience , you’ll be responsible for patching systems and software within agreed timescales, maintaining system integrity and compliance. You More ❯

Role: ServiceNow Architect Location: Remote in Europe Type: Contract (Outside IR35) Summary We're seeking a seasoned ServiceNow Architect to lead enterprise-scale solution design, platform governance, and integration strategy across core ServiceNow products (ITSM, ITOM, HRSD, CSM). The ideal candidate also brings hands-on Salesforce experience to architect and deliver robust integrations and cross-platform processes. You will … drive architectural standards, scalability, security, and value realization while guiding delivery teams and stakeholders. Key Responsibilities Architecture & Solution Design Own end-to-end architecture across ServiceNow modules (e.g., ITSM, ITOM/Discovery/Service Mapping, HRSD, CSM, SPM/App Engine). Define data models and align with CSDM standards; establish CMDB strategy, health, and governance. Create high-level and … detailed solution designs, sequence diagrams, and integration contracts. Salesforce Integration Architect integrations between ServiceNow and Salesforce (e.g., Service Cloud/Sales Cloud/Experience Cloud) using REST/SOAP, OAuth 2.0, webhooks/Platform Events, and IntegrationHub/MuleSoft or other iPaaS. Define data synchronization, error handling, security, and performance patterns for cross-platform workflows. Platform Governance & Best Practices Establish More ❯

leadership or managerial role. Deep understanding of ITIL v4 principles and service lifecycle management . Skilled in Change , Release , and Service Transition management. Experience with ITSM tools such as ServiceNow or BMC Remedy . Strong communication and stakeholder management abilities. Certified in ITIL Foundation v4 (advanced certifications preferred). Additional qualifications in project management or service governance frameworks desirable. Why More ❯

Service Improvement framework. - Provide internal subject matter expertise (SME) for data, configuration, and product catalogue management. Skills, Knowledge and Experience- Systems & Tools - Hands-on experience with Remedy CMDB/ServiceNow/ITSM, Qlik Sense/PowerBI and data migration projects. - Data Quality - Strong background in data validation, profiling, and data governance. - Analytics - Capable of creating visual reports and insights in More ❯

Service Improvement framework. Provide internal subject matter expertise (SME) for data, configuration, and product catalogue management. Skills, Knowledge and Experience Systems & Tools Hands-on experience with Remedy CMDB/ServiceNow/ITSM, Qlik Sense/PowerBI and data migration projects. Data Quality Strong background in data validation, profiling, and data governance. Analytics Capable of creating visual reports and insights in More ❯

Service Improvement framework. Provide internal subject matter expertise (SME) for data, configuration, and product catalogue management. Skills, Knowledge and Experience Systems & Tools Hands-on experience with Remedy CMDB/ServiceNow/ITSM, Qlik Sense/PowerBI and data migration projects. Data Quality Strong background in data validation, profiling, and data governance. Analytics Capable of creating visual reports and insights in More ❯

Service Improvement framework. Provide internal subject matter expertise (SME) for data, configuration, and product catalogue management. Skills, Knowledge and Experience Systems & Tools Hands-on experience with Remedy CMDB/ServiceNow/ITSM, Qlik Sense/PowerBI and data migration projects. Data Quality Strong background in data validation, profiling, and data governance. Analytics Capable of creating visual reports and insights in More ❯

Service Improvement framework. Provide internal subject matter expertise (SME) for data, configuration, and product catalogue management. Skills, Knowledge and Experience Systems & Tools Hands-on experience with Remedy CMDB/ServiceNow/ITSM, Qlik Sense/PowerBI and data migration projects. Data Quality Strong background in data validation, profiling, and data governance. Analytics Capable of creating visual reports and insights in More ❯

Service Improvement framework. Provide internal subject matter expertise (SME) for data, configuration, and product catalogue management. Skills, Knowledge and Experience Systems & Tools Hands-on experience with Remedy CMDB/ServiceNow/ITSM, Qlik Sense/PowerBI and data migration projects. Data Quality Strong background in data validation, profiling, and data governance. Analytics Capable of creating visual reports and insights in More ❯

Service Improvement framework. Provide internal subject matter expertise (SME) for data, configuration, and product catalogue management. Skills, Knowledge and Experience Systems & Tools - Hands-on experience with Remedy CMDB/ServiceNow/ITSM, Qlik Sense/PowerBI and data migration projects. Data Quality - Strong background in data validation, profiling, and data governance. Analytics - Capable of creating visual reports and insights in More ❯

Job description: Secure our digital future through identity excellence As an IAM Technical Analyst, you will be reporting into the Identity & Access Management team and working closely with internal IT teams and external partners supporting delivery of Cadent's IAM More ❯

Job description: Secure our digital future through identity excellence As an IAM Technical Analyst, you will be reporting into the Identity & Access Management team and working closely with internal IT teams and external partners supporting delivery of Cadent's IAM More ❯

development programmes, including integration projects. What We're Looking For ITIL Foundation (Intermediate level desirable). Strong experience in IT Asset and Configuration Management . Hands-on experience with ServiceNow , including CMDB and ideally CSDM framework . Knowledge of SACM processes and ITIL best practices. Experience with hardware/software asset management. Excellent communication and stakeholder engagement skills. Guidant, Carbon60 More ❯

maintains a secure scalable, and compliant identity posture. Essential skills: Proven experience leading enterprise deployments of SailPoint Identity Security Cloud. Strong integration experience with Active Directory, Entra ID, AWS, ServiceNow, and other authoritative sources. Excellent scripting and automation skills (BeanShell, PowerShell, Java, REST/SOAP APIs). Strong experience of developing and maintaining JML workflows. Demonstrable leadership in delivering complex More ❯

Strong experience as an IT Service Manager or similar role in a multi-supplier or SIAM environment . Demonstrable evidence of delivering measurable service improvements. Expertise in ITIL frameworks , ServiceNow , and service management tools. Experience managing multiple IT services/platforms and balancing competing priorities. Ability to produce governance reports and assurance documentation. Excellent communication skills with a positive, collaborative More ❯

code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required More ❯

performance Ensure root causes are implemented across teams Assist with upgrades, testing and rollouts of new features Monitor of applications and services Record all activity and calls on - Jira, ServiceNow, Service Cloud Follow documented user procedures to help support incidents Application Support Analyst: Experience Essential : Technical Knowledge - SQL, creating and running scripts against databases Previous experience of an IT support More ❯

of industry regulations, compliance standards, and internal governance frameworks, ensuring services are designed and managed in accordance with legal, security, and compliance requirements. - Proficiency with ITSM tools such as ServiceNow, BMC Remedy, or similar platforms to manage service lifecycle processes. - Strong ability to communicate and set expectations with stakeholders and third parties. IT Service Lifecycle Manager/IT Service Manager More ❯

Strong knowledge in developing integrated toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards that visualise deployment metrics, cloud cost trends, incident volumes, and SLA … server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow Good communication and problem-solving skills. #LI-EU What’s in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits More ❯

into measurable outcomes. Strong alignment with Camunda's remote-first, transparent, and outcome-driven culture. Nice To Haves Experience with process orchestration, BPM, or automation platforms such as Camunda, ServiceNow, or Automation Anywhere. Background in data visualization, analytics, or business intelligence tools. Prior exposure to multi-persona product design or collaboration products. Experience engaging enterprise design partners or co-innovation More ❯

into measurable outcomes. Strong alignment with Camunda's remote-first, transparent, and outcome-driven culture. Nice To Haves Experience with process orchestration, BPM, or automation platforms such as Camunda, ServiceNow, or Automation Anywhere. Background in data visualization, analytics, or business intelligence tools. Prior exposure to multi-persona product design or collaboration products. Experience engaging enterprise design partners or co-innovation More ❯

into measurable outcomes. Strong alignment with Camunda's remote-first, transparent, and outcome-driven culture. Nice To Haves Experience with process orchestration, BPM, or automation platforms such as Camunda, ServiceNow, or Automation Anywhere. Background in data visualization, analytics, or business intelligence tools. Prior exposure to multi-persona product design or collaboration products. Experience engaging enterprise design partners or co-innovation More ❯

into measurable outcomes. Strong alignment with Camunda's remote-first, transparent, and outcome-driven culture. Nice To Haves Experience with process orchestration, BPM, or automation platforms such as Camunda, ServiceNow, or Automation Anywhere. Background in data visualization, analytics, or business intelligence tools. Prior exposure to multi-persona product design or collaboration products. Experience engaging enterprise design partners or co-innovation More ❯

into measurable outcomes. Strong alignment with Camunda's remote-first, transparent, and outcome-driven culture. Nice To Haves Experience with process orchestration, BPM, or automation platforms such as Camunda, ServiceNow, or Automation Anywhere. Background in data visualization, analytics, or business intelligence tools. Prior exposure to multi-persona product design or collaboration products. Experience engaging enterprise design partners or co-innovation More ❯