1 to 25 of 31 ServiceNow Jobs in the West Midlands

plus many core benefits About the Role We are looking for an experienced Sales Specialist to help drive the continued growth of our ServiceNow and Enterprise Service Management proposition. The role will combine business development, ServiceNow licensing advisory, implementation advisory and sales enablement , supporting both existing customers and new business … opportunities. The successful candidate will act as a ServiceNow subject matter expert across the wider sales organisation, helping account teams identify opportunities, qualify and shape requirements, and work alongside pre-sales teams to develop commercially compelling solutions. A key focus of the role will be increasing internal awareness and adoption ...

incident resolution skills. Experience supporting: Windows Desktop & Server environments VMware and/or Hyper-V Microsoft Azure Experience using ITSM/ticketing systems (ServiceNow preferred). Excellent communication and customer service skills. Must be eligible for SC Security Clearance. Desirable Experience working within a 24/7 or shift-based ...

understanding of Agile ways of working.A people-first mindset to delivery of Incident and Problem Management.Knowledge of how to use tooling such as ServiceNow ITSM and Azure DevOps.Technical KnowledgeUnderstanding of Integration approaches to other systems such as API, Secure File based Transfers, BIB replication etc.Artificial IntelligenceGrowing awareness ...

ServiceNow Developer Location: Telford (2-3 days per week onsite) Duration: 6 Months Rate: Up to £740 per day Clearance: Active SC Clearance Required Overview We are seeking an experienced ServiceNow Developer to support the delivery of a large-scale ServiceNow implementation. Working as part of a delivery team … will configure, develop, test and support ServiceNow capabilities across multiple workstreams, with a focus on HRSD, CSM, Employee Centre, Knowledge Management, Virtual Agent and integrations. Key Responsibilities Configure and develop ServiceNow solutions across HRSD and CSM. Build and maintain record producers, forms, workflows, catalog items, notifications and case management capabilities. ...

ServiceNow Developer Location: Telford (2-3 days per week onsite) Duration: 6 Months Rate: Up to £740 per day Clearance: Active SC Clearance Required Overview We are seeking an experienced ServiceNow Developer to support the delivery of a large-scale ServiceNow implementation. Working as part of a delivery team … will configure, develop, test and support ServiceNow capabilities across multiple workstreams, with a focus on HRSD, CSM, Employee Centre, Knowledge Management, Virtual Agent and integrations. Key Responsibilities Configure and develop ServiceNow solutions across HRSD and CSM. Build and maintain record producers, forms, workflows, catalog items, notifications and case management capabilities. ...

Troubleshoot and resolve issues across Microsoft 365, Active Directory and Windows 11. Provide support across Azure and Entra ID environments. Leverage documentation held in ServiceNow to provide high-quality end user support. Diagnose and resolve network connectivity and wider infrastructure issues. Deliver 1st and 2nd line IT support across ...

Troubleshoot and resolve issues across Microsoft 365, Active Directory and Windows 11. Provide support across Azure and Entra ID environments. Leverage documentation held in ServiceNow to provide high-quality end user support. Diagnose and resolve network connectivity and wider infrastructure issues. Deliver 1st and 2nd line IT support across ...

Endpoint, and Microsoft Security ecosystem integrations. Advanced KQL , Log Analytics, Workbooks, and endpoint reporting experience. Experience developing custom remediation, automation, and self-healing solutions. ServiceNow integration, CMDB management, and endpoint asset governance experience. Exposure to Microsoft Copilot for Security and AI-driven endpoint operations. Key Candidate Profile The ideal candidate ...

commercial considerations. DesirableExperience working in the Workday ecosystem, particularly with Kainos Workday Products. Familiarity with service management tools such as JIRA Service Desk, ServiceNow, or equivalent. Exposure to ISO-compliant environments (ISO 20000, 27001, 9001). Embracing our differences At Kainos, we believe in the power of diversity, equity ...

highlight your experience in line withessential criteriabelow: Demonstrable experience of independently supporting and maintaining Products and Services - Knowledge and Experience of incident management systems, ServiceNow or equivalent. - Knowledge and experience of leading active conversations with Stakeholders to support Product support and delivery/provision of service elements including user access ...

essentialTechnical skills:Strong understanding of delivery management approachesExperience with planning, tracking and reporting delivery progressAdvanced skills in MS Project, Excel, Word and PowerPointFamiliarity with ServiceNow or similar tools desirableIf you are a highly motivated Delivery Manager with a passion for driving high-quality outcomes and delivering impactful change, we encourage ...

produce clear technical design documents, mapping specifications, test evidence, deployment instructions and support handover material. • Experience integrating Oracle Fusion with enterprise platforms such as ServiceNow, SAP, Workday, Azure-hosted services, legacy applications or third-party SaaS systems. • Proven ability to operate in a client-facing technical lead role within structured ...

organised, commercially aware and comfortable managing multiple priorities in a fast-paced environment ✅ Has experience using CRM and IT Service Management tools such as ServiceNow, Zoho or similar platforms Why Consider This Opportunity? 🚀 Join a growing technology organisation with ambitious expansion plans 🤝 Build long-term strategic relationships with key enterprise ...

love you to join us. What skills, knowledge and experience will you need? Experience supporting and maintaining IT products and services, including ServiceNow, user access, incident management and Power BI. Knowledge of ITIL and service management practices, including incident, problem, change and release management. Experience working collaboratively with stakeholders, users ...

flexible when occasional changes to working hours are required. Desirable Cyber Security experience. Experience within a large-scale technology, IT infrastructure or transformation environment. ServiceNow SPM experience. Experience managing strategic technology suppliers or complex contracts. Experience supporting investment governance and project lifecycle activities. Apply now! Please be advised ...

technical support to mid-market clients across both public and private sectors. We operate a shared services model aligned with ITIL v4, enabled by ServiceNow, automation, and the practical use of generative and agentic AI. Our 24x7 Operations squads provide preventative management and incident response across infrastructure, cloud and modern … defined runbooks and tooling. Use monitoring, event management and CMDB data to support effective triage and resolution activities. Maintain accurate and timely updates within ServiceNow, ensuring tickets, changes and configuration items are correctly recorded. Participate fully in shift handovers, ensuring continuity of service awareness and in-flight actions. Identify recurring ...

high-pressure environments. In-depth understanding of IT security operations (ISO27001) and GDPR compliance. Track record in incident management using ticketing systems (e.g., ServiceNow). Experience managing vendor relationships and negotiating contracts. Familiarity with SaaS applications or development processes (desirable). For further information, please apply with an updated ...

Capgemini is seeking a Data & AI Ops Lead to oversee the strategic design, implementation and operational management of the ServiceNow CMDB, data, and AI Ops capabilities in a multi-domain telecom environment. You will lead CMDB governance, drive AI Ops enablement, and coordinate integrations across monitoring platforms, OSS systems ...

redirecting issues by working with the ISP where appropriate. Capturing information and raising tickets to ensure issues are logged accurately and efficiently. Checking ServiceNow for existing incidents and providing customers with the latest available updates. Running basic diagnostic checks to establish whether a service is online and operating as expected. ...

toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards that visualise deployment metrics, cloud cost … scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow Good communication and problem-solving skills. ...

across internal teams and suppliers, improving service reliability, risk management and decision-making capability. Main duties of the job Design, implement and manage the ServiceNow Configuration Management Database (CMDB) using automated discovery and manual service mapping techniques. Develop and maintain SACM policies, standards and processes, ensuring alignment with ITIL best … Delivery Design and deliver a scalable CMDB aligned to business and technical requirements Define scope, depth and structure of configuration data and relationships Implement ServiceNow CMDB using discovery tools and service mapping Establish phased implementation and continuous improvement roadmap SACM Governance and Process Management Define, implement and maintain SACM policies ...

Location: Manchester, UK; Central, Overdale, Telford, UK; Worthing, UKSalary: 45,544 - 49,523 per yearEmployment: FlexibleCategory: ITPosted: 2026-09-03Valid to: 2026-09-17Employer: HM Revenue and CustomsJob summaryDiscover a career in your ...

About The RoleHippo is a rapidly growing digital consultancy passionate about building and delivering transformative digital solutions. We are recruiting for a Senior Azure Data Engineer to join our Hippo Herd a s part of ...

About The RoleHippo is a rapidly growing digital consultancy passionate about building and delivering transformative digital solutions. We are recruiting for a Senior Azure Data Engineer to join our Hippo Herd a s part of ...

units and manage AWS infrastructure services, including EC2, Lambda, DynamoDB, RDS, CloudFormation, and AWS Backup, ensuring maximum availability and value. Resolve customer issues via ServiceNow, continuously learn new technologies, automate business processes with AWS tools and AI, and recommend infrastructure improvements for stability and innovation. Provide insights on new technologies … understanding of DevOps concepts and aspects. Experience with cloud monitoring, logging, and alerting tools (e.g., AWS CloudWatch), as well as working with ITSM tools (ServiceNow) and ITIL processes. Experience of Disaster Recovery processes, solutions, and invocations. Experience working with in-house and third-party technical design teams to ensure appropriate ...