25 Support Manager Jobs with Hybrid or WFH Options

Role: Integrated Product Support Manager (IPS Manager) Location: Gloucestershire | Hybrid | office & site visits Contract Type: Permanent Salary: £50k - £55k, depending on experience Our client Ltd is looking to recruit an Integrated Product Support Manager (IPS Manager) to support the creation and growth of … new Support engineering programs. Job Description: An Integrated Product Support Manager (IPS Manager) is needed by Our client to support the creation and growth of new Support engineering programs. You will be the focal point for the management of IPS Portfolios as well as … the continued development of S-Series Training. You will be accountable for all the factors associated to the setting up of a products support system and its implementation. In this challenging position, you will serve as a vital link between Customer Engineering Programs and Customer Support teams to more »

Application Support Manager An established Lloyd's Market insurer are looking to hire an Application Support Manager that can oversee the Application Support team that support a wide range of insurance based products that are either from third party vendors or have been built … in-house. As the Application Support Manager , you will need to have experience using applications such as Guidewire, Eclipse and other insurance applications and be able to manage the vendor support teams as well as the in-house support team. You will have been able to … oversee and support the team when incidents occur and be a pragmatic solutions based operator. Coming from a specialty insurance background you will have an understanding of dealing with internal customers, training and supporting the members of your team. Skills: Internal and external stakeholder management Solutions focused operator. 3rd more »

Job Title: Application Support Manager Location: London (Hybrid) - All employees must be eligible to work in the UK without sponsorship Salary: £45,000 - £55,000 The Role: Overseeing all aspects of the Application Support Team Working closely with the Product Management Team Coaching and developing the Application … Support Analysts Building strong Stakeholder relationships with end users Provide others with constructive, unambiguous feedback to improve performance Application Support Manager Requirements: Excellent understanding of ITIL service management processes Proven ability to manage a high workload and multiple priorities whilst meeting deadlines Experience of communicating clearly, with … for different groups Demonstrable skills in technical hands on management, critical thinking and problem solving Experience with Salesforce Commerce Cloud (SFCC), Dynamic 365, File Manager Pro, Galaxy Ticketing, Microsoft BC or any equivalent applications. Application Support Manager Desirable's: Project Management experience ISTQB qualification Previously worked for more »

Applications Support Manager – Surrey Application Support Manager – Surrey – Hybrid Working – Our client, a stable and successful Surrey-based company, is looking for an experienced Applications Support Manager to look after a team of Application Engineers. You will be experienced in managing a team and … in the following: - To maintain minimum downtime for critical business applications. Worked within the commercial sector. Work with business SLA's and manage the support engineers to ensure these are met along with external suppliers. Have an understanding of application architecture. To provide ad-hoc development upgrades as required more »

Applications Support Manager – Surrey Application Support Manager – Surrey – Hybrid Working – Our client, a stable and successful Surrey-based company, is looking for an experienced Applications Support Manager to look after a team of Application Engineers. You will be experienced in managing a team and … in the following: - To maintain minimum downtime for critical business applications. Worked within the commercial sector. Work with business SLA’s and manage the support engineers to ensure these are met along with external suppliers. Have an understanding of application architecture. To provide ad-hoc development upgrades as required more »

a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people. Scope of Role We are looking for a Salesforce Support Manager to come and lead our inhouse Salesforce support Teams and an outsourced service( for Salesforce incidents and enhancement requirement overflow). … of Salesforce enhancements and integrations, including their design, development or purchase, implementation, operation, and improvement. Reporting to our Global Head of IT, as Salesforce Support Manager, you will be working with all areas of our company to understand business requirements, prioritise resources and oversee the completion of required … and services, you'll ensure they are available and fit for purpose to meet our needs as we scale our business. As a Salesforce Support Manager, you will: Provide line management for the Salesforce support staff. Drive the strategy, scalability, innovation, and best practices for Salesforce and more »

IT Support Manager Franchise Brands Location – Milton Keynes Full time permanent Salary £45-60K DOE + benefits Office Based We are looking for an experienced IT Support Manager for our business, Franchise Brands. Franchise Brands is an international, multi-brand franchisor focused on building market … trading histories: Metro Rod, Metro Plumb, Willow Pumps, Filta, and more recently, Pirtek in Europe - all of which benefit from the Group’s central support services, in particular; Franchise Support, National Sales/Account Management, Information Technology, Marketing, Finance, Recruitment and HR. What does it entail? This is … IT Head Office based in Milton Keynes. Working across the entire Franchise Brands group the role will be primarily responsible for managing the IT support and helpdesk function within the business. Overseeing our security and auditing processes to ensure permissions are assigned as and only when necessary. There are more »

Product Support Manager (Qualifications) Our client - an established awarding body - is looking for an experienced Product Support Manager within their qualifications team. This is a full-time and permanent post. Hybrid: home-working blended with working out of our client’s London offices. Starting salary: ca … 47k + good benefits The role The post holder will support and contribute to the development of product strategy and delivery of products and services to meet the KPIs, including progression, retention, engagement and growth. You will manage the complete product lifecycle for a portfolio of products and services. more »

mission is clear: to lead the charge towards a future of accessible and clean energy for all. The Role 🎈 Join them as a Customer Support Manager, where you'll play a pivotal role in ensuring the seamless operation of their customer support function. Whether you're a … seasoned support professional looking to step into a management role or have experience setting up and managing support teams, this could be a fantastic opportunity for you. Responsibilities 🙌 Oversee front-line support for their platform, ensuring exceptional service delivery. Manage and analyse support costs and KPIs … to drive continuous improvement. Implement and refine support processes, enhancing user experience. Develop FAQ documents, videos, and SOPs to streamline support operations. Engage with the community through forums and provide timely responses to queries. Conduct training sessions for customers and support teams as needed. Periodically assess support more »

Role : Customer Success Technical Support Manager (Data & Technology) Location: West London, UK (Hybrid 4:1) Sectors: Leisure, Sports & Physical Activity Salary & Package: Circa £42k Reporting to: Global CS Director Role Overview: The aim of Customer Success Support is to increase customer success by enhancing their platform knowledge … Responsibilities include: Maximising customer value to sustain business growth and profitability. Analysing customer data to enhance their experience and outputs. Triaging and resolving customer support tickets efficiently. Job Description The CS Technology Support Manager oversees the team that provides technical assistance to both internal staff and customers. … inquiries promptly in line with Service Level Agreements and core values. Responsibilities: Ensure consistent achievement of Service Level Agreement (SLA) targets. Manage the Tech Support team to align with SLA targets and improve workflow. Identify and communicate areas for improvement via the Daily Support Dashboard Collaborate with the more »

Application Support Lead/Manager (Buyside Portfolio Management) London to £130k Do you have expertise with Application Support within a buyside environment (Hedge Fund/Investment or Asset Manager) combined with strong leadership skills? You could be progressing your career at a global, hugely profitable, Investment … Management firm. As an Application Support Manager you will remain hands-on and head up a small, highly talented team of Application System Analysts (approximately 4) providing technical support to Portfolio Managers, Portfolio Analysts, Researchers and Business Managers on complex real-time trading systems in a busy … research/valuation, analysis and portfolio construction You are degree educated in a technical discipline What's in it for you: As an Application Support Lead/Manager you can expect to earn a competitive package: Salary to £130k, negotiable Significant bonus Pension (15% employer contribution) Private Health more »

Knowledge Support Manager London or Milton Keynes Permanent £70,000 - £74,000 Hybrid working Can you shape a newly created role in Knowledge Management , lead change and make it your own? Do you want to be part of a forward focused, digitally diversifying organisation that strives to never … of two Training Subject Matter Experts, you will bring knowledge management to the forefront of what we do, providing a high-quality level of support to our Associates. What's in it for you? Shape and roll out Knowledge Management across the organisation. Strategic influence and impact. Professional and … the full Headspace App and our Employee assistance and wellbeing programmes. What you'll do You'll shape and bring to life the Knowledge Manager role and be responsible for its strategy and embedding across AQA. Developing a single portal to provide associate accounts with task management, system access more »

An award-winning organization in the logistics industry in the UK is seeking a Technical Application Support Manager to join their expanding IT and engineering divisions. This role would be contributing to a variety of new projects as well as giving the opportunity to build and lead new … Application Support Teams. Key Responsibilities: Responsible for provisioning technical support capabilities for Microsoft-specific technologies such as .NET, ASP, SQL Server, T-SQL, Web services and Web applications Hands-on to lead, coach, support and delegate technical experience to a team of application support specialists, always more »

Job summary As a Telephony Support Manager, the post holder will work as part a dynamic team delivering one of a number of high profile work-streams within the Urgent and Emergency Care Programme. This role required someone with telephony engineering skills. You must have extensive knowledge of … Maintain Accurate and Effective Telephony Call Routing Plans for NHS111 & 119 and other system configurations Provide NHS111 & 119 Telephony Reporting Undertake NHS111 Clinical Governance Support - Ensuring call trace requests from providers and other agencies are completed and returned in a timely manner Provide support for Major Incident Management … Change Management Everyday management of the national element of the NHS 111 and 119 telephony service inc Supplier Management Provide Cisco WebEx Homeworker Solution Support Provide NHS 111 British Sign Language (BSL) Service Support Manage the IUC NHS 111 Dashboard Undertake performance management of telephony suppliers Production of more »

You will build and lead a new Digital Support Centre of Excellence (CoE). This new CoE will define the support strategies, models and ways of working to ensure that the Digital platforms are supported by high quality service delivery and continuously drive performance. Benefits Include: Hybrid Working … days office based) Car/Allowance Bonus Flexible benefits package I am keen to talk to any support managers with solid experience of the SDLC, API’s/Web App integration & ITIL, specifically having been responsible for all levels of support, Incident Management, Vendor Management, Risk, The Role … corporate vision. Line manage a team including performance management and the development and retention of the team. Resource, recruit and operate a new Digital Support CoE to include capabilities around service and incident management, vendor management, 1st line and 2nd line support Create service strategy for digital technologies more »

forward-thinking team, you will have the opportunity to contribute your expertise and align with their values. Your new role As a Service Delivery Manager at this fast growing organisation, you will play a pivotal role in our multi-vendor support model. Your focus will extend beyond the … successful delivery of support outcomes. You will strive to elevate support across the organisation, from the Service Desk to our Dev Teams and Product Owners, ensuring exceptional service for our customers and surpassing our support targets. Your work will adhere to industry standards such as ITIL V4 more »

Title: Product Support Junior Manager - Visual Display (VD) Location: Chertsey | Hybrid (3 days in office, 2 days WFH) Rate/Salary: based on experience, + benefits & bonus package Main scope of the role: To coordinate all communication, tasks and action points between 16 support teams across Europe. … Collaborate with the wider Product Support team to ensure alignment and awareness of key business updates. Identify technical issues and trends and escalate in a timely fashion. Consolidation, analysis and reporting of issues affecting operation effectiveness and success. What youll need for this role: BSc or equivalent degree in more »

Problem Manager - 3rd Line Support - Lead, Trends Reading - (2 days remote a week) £45k + bonus + benefits A leading technology focused manufacturing company, who's product widely services a huge section of the major global industries, are looking for a Problem manager/3rd Line support Lead. As Problem Manager and 3rd Line Team lead , you will be responsible for defining, managing and enhancing IT Problem Management processes in line with ITIL principles to ensure a high level of customer service is achieved and maintained. Providing 3rd line support across all technologies of … the managed service portfolio and managing a team of driven individuals. To be considered for the Problem manager position, you will need experience of : An IT service desk. 3rd Line support Problem/incident Management Managing a team of 5 or more people Desktop, Networking, Server experience. ITIL more »

developing innovative software and hardware products. Their systems are utilised in an array of industries as well as cutting-edge research fields. As Delivery Manager, you'll manage customer and internal support across regions, ensuring support leads are equipped to develop their teams. You'll manage teams … from support leads to application engineers and customer service engineers to support coordinators, including collaborations with many more! Responsibilities as Delivery Manager: Management and motivation of a global Product Management Team. Line Management – ensuring goals are being set. Helping customers with support - overseeing complex ongoing cases … Ensuring processes are being followed. Working within a budget and reviewing cost reports. Attend meetings with externals auditors. Who would suit this Delivery Manager role? · Over 5 years of experience in managing a team. · Experience developing processes within a quality management system. · Ability to develop SLA KPI and OKR. more »

Head of Fixed Income Support - Tier 1 Investment Bank - London/Hybrid - Comp in Excess of £130,000 One of the top-performing investment banks within the Fixed Income and FX markets is looking for an expert in Rates/Credit eTrading production support to lead a global … team of technologists. You'll be working closely with senior stakeholders within the business, trading floors and technology to deliver seamless support services across a range of eTrading applications and execution services, directly impacting the bottom line of the firm. Required skills: Minimum 3 years' experience managing a production … support function for eTrading/Algo trading across Fixed Income/Rates/Credit or similar. Experience with market data connectivity e.g. Bloomberg, MarkitWire, Reuters etc. Understanding of end-to-end build & release processes. Experience working across an automated CI/CD environment with DevOps tooling such as Jenkins more »

Ready for an adventure in Defence Support? Imagine being a key player in the Through Life Support (TLS) and In Service Delivery (SDM) management of platforms and equipment from their initial concept all the way through to deployment and eventual disposal. Now, think about having the freedom to … vacancies; these are incredible opportunities that offer variety, challenge, and the chance to make a real impact. What Will You Do? As a Lifecycle Support and Service Delivery Manager, your role is all about planning, delivery, and operation. You'll be the go-to person for in-service … support, equipment modifications, and solving design and maintenance issues. You'll collaborate with an impressive team of specialists to make sure the Front-Line customers get the support they need. If you're excited about utilising Integrated Logistic Support (ILS) principles across the entire Concept, Assessment, Demonstration more »

Ready for an adventure in Defence Support? Imagine being a key player in the Through Life Support (TLS) and In Service Delivery (SDM) management of platforms and equipment from their initial concept all the way through to deployment and eventual disposal. Now, think about having the freedom to more »

looking for experience across the following: Government or Defence programmes (Essential) Engaging and managing key internal and external stakeholders Supply Chain experience Integrated Logistics Support (ILS) Technical Through Life Support (TTLS) Consulting Team organisation, management and upskilling Our TTLS/ILS Consultants will be required to hold minimum more »

/cultural differences etc are essential for this role). They are seeking someone to provide a wide range of Executive, Administrative and Commercial Support assistance to the Senior Leadership Team. The leadership team comprises the Chief Executive Officer, the Vice Presidents of Sales and Marketing and the Chief more »

The Role Senior Hedge Fund Trade Support – Credit strategy (Boutique Hedge Fund: 3-5-years’ experience/will also look a hands-on Hedge Fund Operations Manager/Supervisor) Martis Search are representing a boutique, Mayfair based Hedge Fund to hire a “Senior Hedge Fund Trade Support … will report into their COO sits next to the Front Office Fund Managers and Analysts. The role requires all aspects of Hedge Fund Trade Support, liaising with Prime Brokers, Trade Booking/Trade Capture. Our client is looking for a graduate calibre who has between 3-5-years’ Hedge … Fund Trade Credit Hedge Fund Trade Support experience (if you have more than 5-years’ experience, our client will happily look at this level of experience too). Products covered: Fixed Income (Government and Corporate Bonds), Credit Derivatives, Interest Rate Swaps, ABS, Private Credit, FX, Futures & Options. The role more »