Customer Service Jobs in Bedfordshire

Customer Service
East of England > Bedfordshire

The following table provides summary statistics for permanent job vacancies advertised in Bedfordshire with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 29 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
29 Apr 2024
Same period 2023 Same period 2022
Rank 31 29 9
Rank change year-on-year -2 -20 +3
Permanent jobs citing Customer Service 20 60 93
As % of all permanent jobs advertised in Bedfordshire 4.52% 8.34% 15.68%
As % of the Processes & Methodologies category 5.83% 8.58% 16.58%
Number of salaries quoted 17 23 56
10th Percentile £25,000 £23,700 £21,000
25th Percentile £26,000 £26,625 £23,500
Median annual salary (50th Percentile) £27,596 £30,000 £27,750
Median % change year-on-year -8.02% +8.11% -43.08%
75th Percentile £31,000 £46,250 £28,500
90th Percentile £37,964 - £36,875
East of England median annual salary £28,750 £31,000 £38,869
% change year-on-year -7.26% -20.24% +11.05%

All Process and Methodology Skills
Bedfordshire

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Bedfordshire with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 343 699 561
As % of all permanent jobs advertised in Bedfordshire 77.60% 97.22% 94.60%
Number of salaries quoted 243 318 292
10th Percentile £25,000 £35,764 £25,000
25th Percentile £32,500 £45,295 £31,250
Median annual salary (50th Percentile) £50,000 £57,500 £48,250
Median % change year-on-year -13.04% +19.17% -3.50%
75th Percentile £67,500 £69,688 £61,938
90th Percentile £91,250 £88,750 £68,750
East of England median annual salary £50,000 £55,000 £50,000
% change year-on-year -9.09% +10.00% -

Customer Service
Job Vacancy Trend in Bedfordshire

Job postings citing Customer Service as a proportion of all IT jobs advertised in Bedfordshire.

Job vacancy trend for Customer Service in Bedfordshire

Customer Service
Salary Trend in Bedfordshire

3-month moving average salary quoted in jobs citing Customer Service in Bedfordshire.

Salary trend for Customer Service in Bedfordshire

Customer Service
Salary Histogram in Bedfordshire

Salary distribution for jobs citing Customer Service in Bedfordshire over the 6 months to 29 April 2024.

Salary histogram for Customer Service in Bedfordshire

Customer Service
Job Locations in Bedfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the Bedfordshire region over the 6 months to 29 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Bedford -2 12 £26,798 -10.67% 10
Luton +1 2 £26,000 -26.76% 13
Customer Service
East of England

Customer Service
Co-occurring Skills and Capabilities in Bedfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (15.00%) SharePoint
Applications
1 6 (30.00%) Microsoft Excel
1 6 (30.00%) Microsoft PowerPoint
2 3 (15.00%) Spreadsheet
Business Applications
1 2 (10.00%) Remedy ITSM
Cloud Services
1 2 (10.00%) Azure
1 2 (10.00%) Entra ID
Communications & Networking
1 1 (5.00%) Firewall
Database & Business Intelligence
1 1 (5.00%) SQL Server
General
1 16 (80.00%) Social Skills
2 5 (25.00%) Organisational Skills
3 4 (20.00%) Inclusion and Diversity
4 3 (15.00%) Finance
4 3 (15.00%) Military
5 2 (10.00%) Billing
6 1 (5.00%) Analytical Skills
6 1 (5.00%) Influencing Skills
6 1 (5.00%) Local Government
6 1 (5.00%) Retail
Job Titles
1 5 (25.00%) IT Support
2 3 (15.00%) Administrator
2 3 (15.00%) Coordinator
2 3 (15.00%) IT Support Specialist
2 3 (15.00%) Project Officer
2 3 (15.00%) Support Specialist
2 3 (15.00%) Training Coordinator
3 2 (10.00%) 1st/2nd Line Support
3 2 (10.00%) 1st/2nd Line Support Engineer
3 2 (10.00%) 2nd Line Engineer
3 2 (10.00%) 2nd Line Support
3 2 (10.00%) 2nd Line Support Engineer
3 2 (10.00%) Architect
3 2 (10.00%) DBA
3 2 (10.00%) IT Engineer
3 2 (10.00%) IT Support Engineer
3 2 (10.00%) Senior
3 2 (10.00%) Senior DBA
3 2 (10.00%) Support Engineer
3 2 (10.00%) Technical Architect
Libraries, Frameworks & Software Standards
1 1 (5.00%) .NET
1 1 (5.00%) CSS
1 1 (5.00%) HTML
Miscellaneous
1 5 (25.00%) Management Information System
2 4 (20.00%) Driving Licence
3 3 (15.00%) Smartphone
4 1 (5.00%) BYOD
4 1 (5.00%) Legacy Systems
4 1 (5.00%) Video Conferencing
Operating Systems
1 6 (30.00%) Windows
2 2 (10.00%) Android
2 2 (10.00%) Windows 10
2 2 (10.00%) Windows 7
3 1 (5.00%) Linux
Processes & Methodologies
1 6 (30.00%) Data Analysis
2 5 (25.00%) ITIL
3 4 (20.00%) ITSM
4 3 (15.00%) ERP
4 3 (15.00%) Incident Management
5 2 (10.00%) Customer Experience
5 2 (10.00%) Problem-Solving
5 2 (10.00%) Service Delivery
5 2 (10.00%) Time Management
5 2 (10.00%) User Experience
6 1 (5.00%) BCP
6 1 (5.00%) Data Entry
6 1 (5.00%) Full Stack Development
6 1 (5.00%) MVC
6 1 (5.00%) Proactive Maintenance
6 1 (5.00%) Service Management
6 1 (5.00%) Software Architecture
6 1 (5.00%) Software Engineering
6 1 (5.00%) Stakeholder and Relationship Management
6 1 (5.00%) Web Development
Programming Languages
1 2 (10.00%) PowerShell
2 1 (5.00%) C#
2 1 (5.00%) SQL
Qualifications
1 3 (15.00%) Degree
2 2 (10.00%) Azure Certification
2 2 (10.00%) Microsoft Certification
2 2 (10.00%) Postgraduate
3 1 (5.00%) HND
Quality Assurance & Compliance
1 3 (15.00%) SLA
2 1 (5.00%) ISO/IEC 27001
2 1 (5.00%) SOC 2
System Software
1 2 (10.00%) Active Directory
Systems Management
1 2 (10.00%) SCCM
Vendors
1 5 (25.00%) Microsoft
2 3 (15.00%) Sage
2 3 (15.00%) VMware
3 2 (10.00%) Remedy
3 2 (10.00%) ServiceNow
4 1 (5.00%) Cisco
4 1 (5.00%) Citrix
4 1 (5.00%) Dell