The table below looks at the statistics for the IT Support role in IT jobs advertised for the Cambridge region. Included is a guide to the average salaries offered in IT jobs that have cited IT Support in their job title over the 3 months to 17 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Sep 2014
Same period 2013 Same period 2012
IT Support
Rank 93 94 113
Rank change year-on-year
+1 +19
Permanent jobs requiring an IT Support 22 21 13
As % of all permanent IT jobs located in Cambridge 1.26% 1.36% 0.65%
As % of the Job Titles category 1.33% 1.43% 0.68%
Number of salaries quoted 22 19 11
Average salary £26,000 £27,000 £22,500
Average salary % change year-on-year
-3.70% +20.00%
90% offered a salary of more than £21,000 £16,750 £20,000
10% offered a salary of more than £32,050 £38,000 £32,500
UK excluding London average salary £25,000 £23,500 £26,000
% change year-on-year
+6.38% -9.61%
IT Support
Cambridgeshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Cambridge region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Cambridge
Permanent IT job ads with a match in the
Job Titles category
1658 1466 1911
As % of all permanent IT jobs located in Cambridge 95.12% 95.07% 96.13%
Number of salaries quoted 1282 1283 1691
Average salary £40,500 £40,000 £37,500
Average salary % change year-on-year
+1.25% +6.66%
90% offered a salary of more than £26,000 £27,500 £27,500
10% offered a salary of more than £55,000 £52,000 £57,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

IT Support
Jobs Demand Trend in Cambridge

This chart provides a 3-month moving total of permanent IT jobs citing IT Support in the job title across the Cambridge region as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in Cambridge

IT Support
Salary Trend in Cambridge

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support across the Cambridge region.

IT Support Salary Trend in Cambridge

IT Support
Salary Histogram in Cambridge

This chart provides a salary histogram for IT jobs citing IT Support across the Cambridge region over the 3 months to 17 September 2014.

IT Support Salary Histogram in Cambridge

IT Support
Top 30 Related IT Skills in Cambridge

For the 6 months to 17 September 2014, IT jobs across the Cambridge region that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title.

1 33 (80.49%) Windows
2 19 (46.34%) Microsoft
3 18 (43.90%) Active Directory
4 12 (29.27%) MS Exchange
5 11 (26.83%) MS Office
6 9 (21.95%) ITIL
6 9 (21.95%) Windows 7
7 7 (17.07%) SQL
7 7 (17.07%) MS Excel
7 7 (17.07%) Windows XP
7 7 (17.07%) Degree
7 7 (17.07%) Office 365
8 6 (14.63%) SLA
8 6 (14.63%) Citrix
8 6 (14.63%) Microsoft Certification
8 6 (14.63%) VMware
8 6 (14.63%) Windows Server 2008
9 5 (12.20%) HTML
9 5 (12.20%) Firewall
9 5 (12.20%) MCITP
10 4 (9.76%) Crystal Reports
10 4 (9.76%) Linux
10 4 (9.76%) CRM
10 4 (9.76%) DNS
10 4 (9.76%) Thin Client
10 4 (9.76%) Terminal Server
10 4 (9.76%) Fat Client
10 4 (9.76%) VMware Infrastructure
10 4 (9.76%) iPhone
11 3 (7.32%) SQL Server

IT Support
Top Related IT Skills in Cambridge by Category

For the 6 months to 17 September 2014, IT jobs across the Cambridge region that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 12 (29.27%) MS Exchange
2 2 (4.88%) Blackberry Enterprise Server
2 2 (4.88%) ArcGIS
2 2 (4.88%) Exchange Server 5.5
2 2 (4.88%) Exchange Server 2007
2 2 (4.88%) Exchange Server 2010
3 1 (2.44%) IIS
Applications
1 11 (26.83%) MS Office
2 7 (17.07%) MS Excel
3 2 (4.88%) MS Visio
Cloud Services
1 7 (17.07%) Office 365
2 2 (4.88%) Amazon AWS
Communications & Networking
1 5 (12.20%) Firewall
2 4 (9.76%) DNS
3 2 (4.88%) SAN
3 2 (4.88%) Network Security
3 2 (4.88%) LAN
3 2 (4.88%) WAN
3 2 (4.88%) DHCP
3 2 (4.88%) TCP/IP
4 1 (2.44%) HTTP
4 1 (2.44%) NAS
Database & Business Intelligence
1 4 (9.76%) Crystal Reports
2 3 (7.32%) SQL Server
3 2 (4.88%) MySQL
3 2 (4.88%) MS Access
3 2 (4.88%) SQL Server 2005
4 1 (2.44%) Big Data
4 1 (2.44%) Text Mining
General
1 3 (7.32%) Telecoms
2 2 (4.88%) Military
2 2 (4.88%) Electronics
3 1 (2.44%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 5 (12.20%) HTML
2 3 (7.32%) CSS
3 2 (4.88%) .NET
Miscellaneous
1 4 (9.76%) Thin Client
1 4 (9.76%) Fat Client
1 4 (9.76%) iPhone
2 2 (4.88%) Analytical Skills
2 2 (4.88%) Computer Science
2 2 (4.88%) Blackberry
2 2 (4.88%) Mathematics
2 2 (4.88%) Chip and PIN
3 1 (2.44%) Physics
3 1 (2.44%) Informatics
3 1 (2.44%) Life Science
Operating Systems
1 33 (80.49%) Windows
2 9 (21.95%) Windows 7
3 7 (17.07%) Windows XP
4 6 (14.63%) Windows Server 2008
5 4 (9.76%) Linux
6 3 (7.32%) Windows 8
7 1 (2.44%) Windows Server 2012
7 1 (2.44%) Red Hat Enterprise Linux
Processes & Methodologies
1 9 (21.95%) ITIL
2 4 (9.76%) CRM
3 2 (4.88%) Disaster Recovery
3 2 (4.88%) Incident Management
3 2 (4.88%) Root Cause Analysis
3 2 (4.88%) Coaching
4 1 (2.44%) Analytics
4 1 (2.44%) DevOps
4 1 (2.44%) Load Balancing
4 1 (2.44%) Business Intelligence
4 1 (2.44%) Configuration Management
Programming Languages
1 7 (17.07%) SQL
2 3 (7.32%) Python
3 2 (4.88%) PHP
3 2 (4.88%) VB.NET
4 1 (2.44%) Shell Script
4 1 (2.44%) PowerShell
4 1 (2.44%) VB
4 1 (2.44%) C#
4 1 (2.44%) JavaScript
Qualifications
1 7 (17.07%) Degree
2 6 (14.63%) Microsoft Certification
3 5 (12.20%) MCITP
4 2 (4.88%) MCSE
5 1 (2.44%) MCP
5 1 (2.44%) Postgraduate
Quality Assurance & Compliance
1 6 (14.63%) SLA
2 2 (4.88%) HL7
System Software
1 18 (43.90%) Active Directory
2 4 (9.76%) Terminal Server
2 4 (9.76%) VMware Infrastructure
3 2 (4.88%) Hyper-V
3 2 (4.88%) XenApp
3 2 (4.88%) Terminal Services
4 1 (2.44%) XenDesktop
Systems Management
1 3 (7.32%) SCCM
2 1 (2.44%) Puppet
2 1 (2.44%) Ansible
Vendors
1 19 (46.34%) Microsoft
2 6 (14.63%) Citrix
2 6 (14.63%) VMware
3 3 (7.32%) Cisco
4 1 (2.44%) Red Hat