The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised for the Cardiff region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 1 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Sep 2014
Same period 2013 Same period 2012
Third Line Support
Rank 59 58 41
Rank change year-on-year
-1 -17
Permanent jobs requiring a 3rd Line Support 7 5 6
As % of all permanent IT jobs located in Cardiff 1.06% 0.84% 1.69%
As % of the Job Titles category 1.09% 0.88% 1.76%
Number of salaries quoted 6 4 6
Average salary £33,000 £30,500 £33,000
Average salary % change year-on-year
+8.19% -7.57%
90% offered a salary of more than £27,500 £30,000 £29,000
10% offered a salary of more than £35,000 £31,700 £37,000
UK excluding London average salary £34,000 £32,500 £34,750
% change year-on-year
+4.61% -6.47%
3rd Line Support
South Wales

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Cardiff region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Cardiff
Permanent IT job ads with a match in the
Job Titles category
640 571 340
As % of all permanent IT jobs located in Cardiff 96.82% 95.97% 95.77%
Number of salaries quoted 570 472 308
Average salary £32,500 £35,000 £34,500
Average salary % change year-on-year
-7.14% +1.44%
90% offered a salary of more than £22,500 £23,000 £22,500
10% offered a salary of more than £45,000 £45,000 £50,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

3rd Line Support
Jobs Demand Trend in Cardiff

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the Cardiff region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in Cardiff

3rd Line Support
Salary Trend in Cardiff

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the Cardiff region.

3rd Line Support Salary Trend in Cardiff

3rd Line Support
Salary Histogram in Cardiff

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the Cardiff region over the 3 months to 1 September 2014.

3rd Line Support Salary Histogram in Cardiff

3rd Line Support
Top 30 Related IT Skills in Cardiff

For the 6 months to 1 September 2014, IT jobs across the Cardiff region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 8 (80.00%) VMware
2 6 (60.00%) Windows
2 6 (60.00%) Microsoft
3 5 (50.00%) VMware Infrastructure
3 5 (50.00%) Windows Server 2008
4 4 (40.00%) Active Directory
5 3 (30.00%) Red Hat
5 3 (30.00%) ITIL
5 3 (30.00%) DNS
5 3 (30.00%) Linux
5 3 (30.00%) MS Exchange
5 3 (30.00%) DHCP
5 3 (30.00%) Windows Server 2003
5 3 (30.00%) Firewall
5 3 (30.00%) AS400
6 2 (20.00%) Finance
6 2 (20.00%) Advertising
6 2 (20.00%) LAMP
6 2 (20.00%) LAN
6 2 (20.00%) WAN
6 2 (20.00%) MCSE
6 2 (20.00%) Solaris
6 2 (20.00%) SQL
6 2 (20.00%) Cisco
6 2 (20.00%) IBM
6 2 (20.00%) CCNA
6 2 (20.00%) NetApp
6 2 (20.00%) Cisco Certification
6 2 (20.00%) Microsoft Certification
6 2 (20.00%) VMware Certified Professional (VCP)

3rd Line Support
Top Related IT Skills in Cardiff by Category

For the 6 months to 1 September 2014, IT jobs across the Cardiff region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (30.00%) MS Exchange
2 2 (20.00%) WebSphere
2 2 (20.00%) Exchange Server 2010
3 1 (10.00%) SharePoint 2013
3 1 (10.00%) Exchange Server 2013
3 1 (10.00%) Lync
3 1 (10.00%) IIS
3 1 (10.00%) Apache
3 1 (10.00%) Tomcat
3 1 (10.00%) SharePoint
Applications
1 1 (10.00%) MS Visio
Communications & Networking
1 3 (30.00%) DHCP
1 3 (30.00%) DNS
1 3 (30.00%) Firewall
2 2 (20.00%) LAN
2 2 (20.00%) WAN
3 1 (10.00%) ADSL
3 1 (10.00%) ISDN
3 1 (10.00%) SNMP
3 1 (10.00%) TCP/IP
3 1 (10.00%) VPN
3 1 (10.00%) IPsec
3 1 (10.00%) VLAN
3 1 (10.00%) Cisco IOS
3 1 (10.00%) Cisco PIX
3 1 (10.00%) Cisco ASA
3 1 (10.00%) OSPF
3 1 (10.00%) BGP
3 1 (10.00%) EIGRP
3 1 (10.00%) IGRP
3 1 (10.00%) PPTP
Database & Business Intelligence
1 1 (10.00%) MySQL
General
1 2 (20.00%) Finance
1 2 (20.00%) Advertising
2 1 (10.00%) Retail
Libraries, Frameworks & Software Standards
1 2 (20.00%) LAMP
Miscellaneous
1 3 (30.00%) AS400
Operating Systems
1 6 (60.00%) Windows
2 5 (50.00%) Windows Server 2008
3 3 (30.00%) Linux
3 3 (30.00%) Windows Server 2003
4 2 (20.00%) Solaris
4 2 (20.00%) Windows Server 2012
5 1 (10.00%) Red Hat Enterprise Linux
Processes & Methodologies
1 3 (30.00%) ITIL
2 1 (10.00%) Configuration Management
2 1 (10.00%) Supplier Management
2 1 (10.00%) Network Load Balancing
2 1 (10.00%) Problem Management
2 1 (10.00%) Network Management
2 1 (10.00%) Performance Tuning
Programming Languages
1 2 (20.00%) SQL
2 1 (10.00%) AWK
2 1 (10.00%) Bash Shell
Qualifications
1 2 (20.00%) CCNA
1 2 (20.00%) Cisco Certification
1 2 (20.00%) Microsoft Certification
1 2 (20.00%) VMware Certified Professional (VCP)
1 2 (20.00%) VCP5
1 2 (20.00%) MCSE
2 1 (10.00%) CCNP
2 1 (10.00%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 1 (10.00%) SLA
System Software
1 5 (50.00%) VMware Infrastructure
2 4 (40.00%) Active Directory
3 1 (10.00%) Hyper-V
Vendors
1 8 (80.00%) VMware
2 6 (60.00%) Microsoft
3 3 (30.00%) Red Hat
4 2 (20.00%) NetApp
4 2 (20.00%) Cisco
4 2 (20.00%) IBM
5 1 (10.00%) Intel
5 1 (10.00%) Avaya
5 1 (10.00%) Nokia
5 1 (10.00%) CheckPoint