The table below looks at the statistics for the Technical Support role in IT jobs advertised for the Chelmsford region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Technical Support
Rank 27 25 15
Rank change year-on-year
-2 -10
Permanent jobs requiring a Technical Support 3 5 2
As % of all permanent IT jobs located in Chelmsford 2.04% 3.38% 3.57%
As % of the Job Titles category 2.11% 3.57% 3.77%
Number of salaries quoted 3 5 2
Average salary £16,998 £54,000 £35,000
Average salary % change year-on-year
-68.52% +54.28%
UK excluding London average salary £30,500 £31,500 £30,000
% change year-on-year
-3.17% +5.00%
Technical Support
Essex

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Chelmsford region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Chelmsford
Permanent IT job ads with a match in the
Job Titles category
142 140 53
As % of all permanent IT jobs located in Chelmsford 96.60% 94.59% 94.64%
Number of salaries quoted 128 128 52
Average salary £40,000 £50,000 £40,000
Average salary % change year-on-year
-20.00% +25.00%
90% offered a salary of more than £22,000 £29,400 £22,500
10% offered a salary of more than £55,000 £67,500 £54,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support
Jobs Demand Trend in Chelmsford

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Chelmsford region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Chelmsford

Technical Support
Salary Trend in Chelmsford

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Chelmsford region.

Technical Support Salary Trend in Chelmsford

Technical Support
Top 30 Related IT Skills in Chelmsford

For the 6 months to 24 December 2014, IT jobs across the Chelmsford region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 4 (100.00%) MS Office
2 3 (75.00%) C
2 3 (75.00%) MS Excel
2 3 (75.00%) Microsoft
2 3 (75.00%) Internet
2 3 (75.00%) Local Government
2 3 (75.00%) Mathematics
3 2 (50.00%) Billing
3 2 (50.00%) Data Entry
4 1 (25.00%) ITIL
4 1 (25.00%) Windows
4 1 (25.00%) MS Exchange
4 1 (25.00%) HTTP
4 1 (25.00%) SLA
4 1 (25.00%) Cisco
4 1 (25.00%) CCNA
4 1 (25.00%) Active Directory
4 1 (25.00%) Citrix
4 1 (25.00%) Cisco Certification
4 1 (25.00%) SAN
4 1 (25.00%) Thin Client
4 1 (25.00%) Terminal Services
4 1 (25.00%) Symantec
4 1 (25.00%) Norton AntiVirus
4 1 (25.00%) Firewall
4 1 (25.00%) Risk Management
4 1 (25.00%) VMware
4 1 (25.00%) Backup Exec
4 1 (25.00%) Fat Client
4 1 (25.00%) VMware Infrastructure

Technical Support
Top Related IT Skills in Chelmsford by Category

For the 6 months to 24 December 2014, IT jobs across the Chelmsford region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (25.00%) MS Exchange
Applications
1 4 (100.00%) MS Office
2 3 (75.00%) MS Excel
Communications & Networking
1 3 (75.00%) Internet
2 1 (25.00%) Firewall
2 1 (25.00%) HTTP
2 1 (25.00%) SAN
General
1 3 (75.00%) Local Government
2 2 (50.00%) Billing
Miscellaneous
1 3 (75.00%) Mathematics
2 1 (25.00%) Fat Client
2 1 (25.00%) Thin Client
Operating Systems
1 1 (25.00%) Windows
1 1 (25.00%) Windows 7
1 1 (25.00%) Windows 8
Processes & Methodologies
1 2 (50.00%) Data Entry
2 1 (25.00%) Change Control
2 1 (25.00%) Kalman Filter
2 1 (25.00%) ITIL
2 1 (25.00%) Risk Management
Programming Languages
1 3 (75.00%) C
Qualifications
1 1 (25.00%) CCNA
1 1 (25.00%) Cisco Certification
Quality Assurance & Compliance
1 1 (25.00%) SLA
System Software
1 1 (25.00%) Active Directory
1 1 (25.00%) Terminal Services
1 1 (25.00%) VMware Infrastructure
1 1 (25.00%) XenApp
Systems Management
1 1 (25.00%) Norton AntiVirus
1 1 (25.00%) Backup Exec
Vendors
1 3 (75.00%) Microsoft
2 1 (25.00%) Citrix
2 1 (25.00%) Symantec
2 1 (25.00%) VMware
2 1 (25.00%) Veeam
2 1 (25.00%) Cisco