The table below looks at the statistics for the Technical Support role in IT jobs advertised for the Essex region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 28 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Apr 2015
Same period 2014 Same period 2013
Technical Support
Rank 88 98 84
Rank change year-on-year
+10 -14
Permanent jobs requiring a Technical Support 14 12 2
As % of all permanent IT jobs located in Essex 1.07% 0.85% 0.21%
As % of the Job Titles category 1.12% 0.89% 0.22%
Number of salaries quoted 14 11 2
Average salary £50,000 £32,500 £52,500
Average salary % change year-on-year
+53.84% -38.09%
UK excluding London average salary £30,000 £28,500 £30,500
% change year-on-year
+5.26% -6.55%
Technical Support
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Essex region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Essex
Permanent IT job ads with a match in the
Job Titles category
1255 1354 927
As % of all permanent IT jobs located in Essex 96.17% 95.62% 97.27%
Number of salaries quoted 1022 1098 817
Average salary £40,000 £45,000 £40,000
Average salary % change year-on-year
-11.11% +12.50%
90% offered a salary of more than £24,500 £26,500 £27,500
10% offered a salary of more than £60,000 £55,000 £62,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Technical Support
Jobs Demand Trend in Essex

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Essex region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Essex

Technical Support
Salary Trend in Essex

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Essex region.

Technical Support Salary Trend in Essex

Technical Support
Salary Histogram in Essex

This chart provides a salary histogram for IT jobs citing Technical Support across the Essex region over the 3 months to 28 April 2015.

Technical Support Salary Histogram in Essex

Technical Support
Job Locations in Essex

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the Essex region over the 3 months to 28 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Southend-on-Sea - 2 £23,000 -
Harlow -2 1 £38,000 -42.42%
Loughton - 1 £32,500 -
Brentwood - 1 £32,500 -
Technical Support
East of England

Technical Support
Top 30 Related IT Skills in Essex

For the 6 months to 28 April 2015, IT jobs across the Essex region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 20 (60.61%) SQL
1 20 (60.61%) Disaster Recovery
2 19 (57.58%) Finance
3 17 (51.52%) AS400
3 17 (51.52%) Configuration Management
3 17 (51.52%) COBOL
3 17 (51.52%) RPG
3 17 (51.52%) DB2
3 17 (51.52%) Performance Management
3 17 (51.52%) iSeries
4 11 (33.33%) Windows
5 9 (27.27%) Microsoft
6 7 (21.21%) Active Directory
7 6 (18.18%) MS Exchange
7 6 (18.18%) MS Office
7 6 (18.18%) SQL Server
7 6 (18.18%) Citrix
7 6 (18.18%) VMware
7 6 (18.18%) Windows 7
8 5 (15.15%) Symantec
8 5 (15.15%) Windows XP
8 5 (15.15%) TCP/IP
9 4 (12.12%) VPN
9 4 (12.12%) MCP
9 4 (12.12%) Firewall
9 4 (12.12%) Internet
9 4 (12.12%) VMware Infrastructure
9 4 (12.12%) Degree
9 4 (12.12%) VLAN
9 4 (12.12%) Exchange Server 2010

Technical Support
Top Related IT Skills in Essex by Category

For the 6 months to 28 April 2015, IT jobs across the Essex region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (18.18%) MS Exchange
2 4 (12.12%) Exchange Server 2010
3 3 (9.09%) Exchange Server 2013
3 3 (9.09%) Blackberry Enterprise Server
3 3 (9.09%) Exchange Server 2003
Applications
1 6 (18.18%) MS Office
2 1 (3.03%) MS Excel
2 1 (3.03%) Photoshop
Business Applications
1 1 (3.03%) Dynamics GP
Cloud Services
1 1 (3.03%) Office 365
Communications & Networking
1 5 (15.15%) TCP/IP
2 4 (12.12%) VPN
2 4 (12.12%) Internet
2 4 (12.12%) Firewall
2 4 (12.12%) VLAN
3 3 (9.09%) Broadband
3 3 (9.09%) Junos
3 3 (9.09%) Fibre Channel
3 3 (9.09%) LAN
3 3 (9.09%) WAN
4 1 (3.03%) PBX
4 1 (3.03%) VoIP
4 1 (3.03%) WLAN
4 1 (3.03%) DNS
4 1 (3.03%) CTI
4 1 (3.03%) ISDN
4 1 (3.03%) Wireshark
Database & Business Intelligence
1 17 (51.52%) DB2
2 6 (18.18%) SQL Server
3 1 (3.03%) MySQL
3 1 (3.03%) SQL Server 2008
General
1 19 (57.58%) Finance
2 3 (9.09%) Advertising
3 1 (3.03%) Retail
3 1 (3.03%) Marketing
3 1 (3.03%) Back Office
3 1 (3.03%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (3.03%) .NET
1 1 (3.03%) COM+
Miscellaneous
1 17 (51.52%) iSeries
1 17 (51.52%) AS400
2 3 (9.09%) Clustering
2 3 (9.09%) Blackberry
2 3 (9.09%) Learning Management System
2 3 (9.09%) Analytical Skills
2 3 (9.09%) Private Cloud
3 1 (3.03%) Wiki
Operating Systems
1 11 (33.33%) Windows
2 6 (18.18%) Windows 7
3 5 (15.15%) Windows XP
4 3 (9.09%) Windows Server 2003
4 3 (9.09%) Windows 8
4 3 (9.09%) Windows Server 2012
5 1 (3.03%) Windows Server 2008
Processes & Methodologies
1 20 (60.61%) Disaster Recovery
2 17 (51.52%) Configuration Management
2 17 (51.52%) Performance Management
3 4 (12.12%) Kalman Filter
4 3 (9.09%) Mobile Device Management
4 3 (9.09%) Project Management
4 3 (9.09%) Migration
5 1 (3.03%) Operations Management
5 1 (3.03%) CRM
5 1 (3.03%) Product Management
5 1 (3.03%) Mentoring
5 1 (3.03%) People Management
Programming Languages
1 20 (60.61%) SQL
2 17 (51.52%) COBOL
2 17 (51.52%) RPG
3 3 (9.09%) PowerShell
4 1 (3.03%) VB.NET
Qualifications
1 4 (12.12%) MCP
1 4 (12.12%) Degree
2 3 (9.09%) MCSE
2 3 (9.09%) CCNP
2 3 (9.09%) CCNA
2 3 (9.09%) Cisco Certification
2 3 (9.09%) Microsoft Certification
2 3 (9.09%) VMware Certified Professional (VCP)
System Software
1 7 (21.21%) Active Directory
2 4 (12.12%) VMware Infrastructure
3 3 (9.09%) Hyper-V
3 3 (9.09%) VMware ESXi
4 2 (6.06%) Terminal Services
5 1 (3.03%) VirtualBox
5 1 (3.03%) XenApp
5 1 (3.03%) XenDesktop
5 1 (3.03%) vSphere
Systems Management
1 2 (6.06%) Norton AntiVirus
2 1 (3.03%) WSUS
Vendors
1 9 (27.27%) Microsoft
2 6 (18.18%) Citrix
2 6 (18.18%) VMware
3 5 (15.15%) Symantec
4 3 (9.09%) Cisco
4 3 (9.09%) NETGEAR
4 3 (9.09%) Juniper
4 3 (9.09%) HP
4 3 (9.09%) Dell
5 1 (3.03%) Adobe
5 1 (3.03%) Apple
5 1 (3.03%) Salesforce.com
5 1 (3.03%) Kaspersky