The table below looks at the statistics for the Technical Support role in IT jobs advertised for the Essex region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 30 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Oct 2014
Same period 2013 Same period 2012
Technical Support
Rank 85 77 66
Rank change year-on-year
-8 -11
Permanent jobs requiring a Technical Support 10 17 12
As % of all permanent IT jobs located in Essex 0.78% 1.51% 1.52%
As % of the Job Titles category 0.83% 1.58% 1.57%
Number of salaries quoted 10 15 8
Average salary £25,000 £54,000 £40,000
Average salary % change year-on-year
-53.70% +35.00%
90% offered a salary of more than £16,742 £42,500 £32,200
10% offered a salary of more than £46,000 £55,000 £48,000
UK excluding London average salary £30,000 £31,000 £29,000
% change year-on-year
-3.22% +6.89%
Technical Support
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Essex region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Essex
Permanent IT job ads with a match in the
Job Titles category
1203 1076 765
As % of all permanent IT jobs located in Essex 94.13% 95.47% 97.08%
Number of salaries quoted 929 826 666
Average salary £45,000 £42,000 £37,500
Average salary % change year-on-year
+7.14% +12.00%
90% offered a salary of more than £25,000 £27,500 £23,000
10% offered a salary of more than £66,000 £55,000 £54,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support
Jobs Demand Trend in Essex

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Essex region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Essex

Technical Support
Salary Trend in Essex

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Essex region.

Technical Support Salary Trend in Essex

Technical Support
Salary Histogram in Essex

This chart provides a salary histogram for IT jobs citing Technical Support across the Essex region over the 3 months to 30 October 2014.

Technical Support Salary Histogram in Essex

Technical Support
Job Locations in Essex

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the Essex region over the 3 months to 30 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Chelmsford +3 3 £16,998 -68.52%
Southend-on-Sea - 3 £45,000 -
Colchester - 1 £55,000 -
Loughton - 1 £27,500 -
Technical Support
East of England

Technical Support
Top 30 Related IT Skills in Essex

For the 6 months to 30 October 2014, IT jobs across the Essex region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 8 (66.67%) MS Office
1 8 (66.67%) Microsoft
2 6 (50.00%) Windows
3 5 (41.67%) Internet
4 4 (33.33%) Cisco Certification
4 4 (33.33%) Symantec
4 4 (33.33%) Blackberry
4 4 (33.33%) Project Management
4 4 (33.33%) Disaster Recovery
4 4 (33.33%) Firewall
4 4 (33.33%) VMware
4 4 (33.33%) MS Exchange
4 4 (33.33%) MS Excel
4 4 (33.33%) Citrix
4 4 (33.33%) Cisco
4 4 (33.33%) CCNA
4 4 (33.33%) Active Directory
4 4 (33.33%) VMware Infrastructure
4 4 (33.33%) Windows 7
4 4 (33.33%) Windows 8
5 3 (25.00%) Windows Server 2012
5 3 (25.00%) Mobile Device Management
5 3 (25.00%) Exchange Server 2013
5 3 (25.00%) Kalman Filter
5 3 (25.00%) VMware ESXi
5 3 (25.00%) Junos
5 3 (25.00%) Exchange Server 2010
5 3 (25.00%) Fibre Channel
5 3 (25.00%) PowerShell
5 3 (25.00%) NETGEAR

Technical Support
Top Related IT Skills in Essex by Category

For the 6 months to 30 October 2014, IT jobs across the Essex region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (33.33%) MS Exchange
2 3 (25.00%) Blackberry Enterprise Server
2 3 (25.00%) Exchange Server 2003
2 3 (25.00%) Exchange Server 2010
2 3 (25.00%) Exchange Server 2013
Applications
1 8 (66.67%) MS Office
2 4 (33.33%) MS Excel
Business Applications
1 1 (8.33%) SAP FI
1 1 (8.33%) Oracle HRMS
1 1 (8.33%) SAP FI/CO
1 1 (8.33%) SAP CO
1 1 (8.33%) SAP FI-AP
Cloud Services
1 1 (8.33%) Taleo
Communications & Networking
1 5 (41.67%) Internet
2 4 (33.33%) Firewall
3 3 (25.00%) VLAN
3 3 (25.00%) Junos
3 3 (25.00%) Fibre Channel
3 3 (25.00%) Broadband
3 3 (25.00%) TCP/IP
3 3 (25.00%) VPN
4 2 (16.67%) LAN
4 2 (16.67%) WAN
5 1 (8.33%) HTTP
5 1 (8.33%) PBX
5 1 (8.33%) SAN
Database & Business Intelligence
1 3 (25.00%) SQL Server
2 1 (8.33%) Oracle BI EE
General
1 3 (25.00%) Advertising
1 3 (25.00%) Local Government
2 2 (16.67%) Billing
3 1 (8.33%) Banking
3 1 (8.33%) Telecoms
3 1 (8.33%) Law
Libraries, Frameworks & Software Standards
1 1 (8.33%) EDI
Miscellaneous
1 4 (33.33%) Blackberry
2 3 (25.00%) Clustering
2 3 (25.00%) Mathematics
3 2 (16.67%) Learning Management System
4 1 (8.33%) Analytical Skills
4 1 (8.33%) Fat Client
4 1 (8.33%) Video Conferencing
4 1 (8.33%) IVR
4 1 (8.33%) PDA
4 1 (8.33%) Thin Client
Operating Systems
1 6 (50.00%) Windows
2 4 (33.33%) Windows 7
2 4 (33.33%) Windows 8
3 3 (25.00%) Windows Server 2012
3 3 (25.00%) Windows XP
3 3 (25.00%) Windows Server 2003
Processes & Methodologies
1 4 (33.33%) Project Management
1 4 (33.33%) Disaster Recovery
2 3 (25.00%) Migration
2 3 (25.00%) Mobile Device Management
2 3 (25.00%) Kalman Filter
3 2 (16.67%) Data Entry
4 1 (8.33%) Network Management
4 1 (8.33%) Change Control
4 1 (8.33%) Root Cause Analysis
4 1 (8.33%) Risk Management
4 1 (8.33%) Service Delivery
4 1 (8.33%) Line Management
4 1 (8.33%) Supplier Management
4 1 (8.33%) Incident Management
4 1 (8.33%) ITIL
Programming Languages
1 3 (25.00%) C
1 3 (25.00%) PowerShell
2 1 (8.33%) ABAP
Qualifications
1 4 (33.33%) CCNA
1 4 (33.33%) Cisco Certification
2 3 (25.00%) Microsoft Certification
2 3 (25.00%) VMware Certified Professional (VCP)
2 3 (25.00%) MCP
2 3 (25.00%) MCSE
2 3 (25.00%) CCNP
3 2 (16.67%) Degree
4 1 (8.33%) Security Cleared
4 1 (8.33%) A+ Certification
4 1 (8.33%) CCA
Quality Assurance & Compliance
1 1 (8.33%) SLA
System Software
1 4 (33.33%) Active Directory
1 4 (33.33%) VMware Infrastructure
2 3 (25.00%) Hyper-V
2 3 (25.00%) VMware ESXi
3 1 (8.33%) XenApp
3 1 (8.33%) Terminal Services
Systems Management
1 1 (8.33%) Norton AntiVirus
1 1 (8.33%) Backup Exec
Vendors
1 8 (66.67%) Microsoft
2 4 (33.33%) Symantec
2 4 (33.33%) VMware
2 4 (33.33%) Citrix
2 4 (33.33%) Cisco
3 3 (25.00%) Juniper
3 3 (25.00%) NETGEAR
3 3 (25.00%) HP
3 3 (25.00%) Dell
4 1 (8.33%) Oracle
4 1 (8.33%) SAP
4 1 (8.33%) Veeam