The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Crawley region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
First Line Support
Rank 40 60 67
Rank change year-on-year
+20 +7
Permanent jobs requiring a 1st Line Support 20 3 4
As % of all permanent IT jobs located in Crawley 4.73% 0.75% 0.63%
As % of the Job Titles category 4.84% 0.78% 0.65%
Number of salaries quoted 14 3 4
Average salary £21,250 £20,000 £19,500
Average salary % change year-on-year
+6.25% +2.56%
UK excluding London average salary £19,500 £20,000 £19,000
% change year-on-year
-2.50% +5.26%
1st Line Support
West Sussex

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Crawley region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Crawley
Permanent IT job ads with a match in the
Job Titles category
413 387 613
As % of all permanent IT jobs located in Crawley 97.64% 97.24% 96.23%
Number of salaries quoted 354 336 532
Average salary £40,000 £44,500 £38,500
Average salary % change year-on-year
-10.11% +15.58%
90% offered a salary of more than £23,000 £26,250 £21,500
10% offered a salary of more than £50,000 £55,000 £57,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in Crawley

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Crawley region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Crawley

1st Line Support
Salary Trend in Crawley

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Crawley region.

1st Line Support Salary Trend in Crawley

1st Line Support
Top 23 Related IT Skills in Crawley

For the 6 months to 24 December 2014, IT jobs across the Crawley region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 17 (85.00%) MS Office
2 13 (65.00%) Windows
3 10 (50.00%) MS Excel
4 7 (35.00%) Microsoft
4 7 (35.00%) Citrix
4 7 (35.00%) Windows 7
5 5 (25.00%) C
5 5 (25.00%) ITIL
5 5 (25.00%) MCP
5 5 (25.00%) MCSE
5 5 (25.00%) Microsoft Certification
5 5 (25.00%) MS PowerPoint
5 5 (25.00%) MCITP
6 3 (15.00%) Active Directory
7 2 (10.00%) SQL Server
7 2 (10.00%) MS Exchange
7 2 (10.00%) SLA
7 2 (10.00%) Apple
7 2 (10.00%) Blackberry
7 2 (10.00%) Wireless
7 2 (10.00%) Telecoms
7 2 (10.00%) Finance
7 2 (10.00%) Exchange Server 2007

1st Line Support
Top Related IT Skills in Crawley by Category

For the 6 months to 24 December 2014, IT jobs across the Crawley region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (10.00%) MS Exchange
1 2 (10.00%) Exchange Server 2007
Applications
1 17 (85.00%) MS Office
2 10 (50.00%) MS Excel
3 5 (25.00%) MS PowerPoint
Communications & Networking
1 2 (10.00%) Wireless
Database & Business Intelligence
1 2 (10.00%) SQL Server
General
1 2 (10.00%) Telecoms
1 2 (10.00%) Finance
Miscellaneous
1 2 (10.00%) Blackberry
Operating Systems
1 13 (65.00%) Windows
2 7 (35.00%) Windows 7
Processes & Methodologies
1 5 (25.00%) ITIL
Programming Languages
1 5 (25.00%) C
Qualifications
1 5 (25.00%) MCP
1 5 (25.00%) MCSE
1 5 (25.00%) Microsoft Certification
1 5 (25.00%) MCITP
Quality Assurance & Compliance
1 2 (10.00%) SLA
System Software
1 3 (15.00%) Active Directory
Vendors
1 7 (35.00%) Microsoft
1 7 (35.00%) Citrix
2 2 (10.00%) Apple