The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the West Sussex region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 6 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
6 May 2015
Same period 2014 Same period 2013
First Line Support
Rank 94 106 90
Rank change year-on-year
+12 -16
Permanent jobs requiring a 1st Line Support 14 12 25
As % of all permanent IT jobs located in West Sussex 1.14% 0.89% 1.70%
As % of the Job Titles category 1.16% 0.92% 1.75%
Number of salaries quoted 13 9 21
Average salary £20,000 £22,500 £20,000
Average salary % change year-on-year
-11.11% +12.50%
90% offered a salary of more than £18,500 £18,000 £18,000
10% offered a salary of more than £23,500 £23,400 £22,500
UK excluding London average salary £20,000 £20,000 £19,500
% change year-on-year
- +2.56%
1st Line Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Sussex region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Sussex
Permanent IT job ads with a match in the
Job Titles category
1207 1298 1426
As % of all permanent IT jobs located in West Sussex 98.45% 96.01% 96.74%
Number of salaries quoted 1080 1139 1193
Average salary £40,000 £42,500 £40,000
Average salary % change year-on-year
-5.88% +6.25%
90% offered a salary of more than £24,500 £25,000 £23,500
10% offered a salary of more than £55,000 £57,000 £60,000
UK excluding London average salary £40,000 £40,000 £37,500
% change year-on-year
- +6.66%

1st Line Support
Jobs Demand Trend in West Sussex

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the West Sussex region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in West Sussex

1st Line Support
Salary Trend in West Sussex

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the West Sussex region.

1st Line Support Salary Trend in West Sussex

1st Line Support
Job Locations in West Sussex

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the West Sussex region over the 3 months to 6 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Crawley -4 6 £20,000 -
East Grinstead - 3 £23,500 -
Worthing - 3 £18,500 -
Haywards Heath -8 1 £17,500 -22.22%
Chichester - 1 £19,000 -
1st Line Support
South East

1st Line Support
Top 30 Related IT Skills in West Sussex

For the 6 months to 6 May 2015, IT jobs across the West Sussex region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 25 (80.65%) Windows
2 20 (64.52%) MS Office
3 15 (48.39%) Active Directory
4 13 (41.94%) Microsoft
5 12 (38.71%) MS Excel
6 11 (35.48%) Windows 7
7 8 (25.81%) MS Exchange
7 8 (25.81%) ITIL
7 8 (25.81%) Windows Server 2012
7 8 (25.81%) Exchange Server 2007
8 7 (22.58%) Telecoms
8 7 (22.58%) Windows Server 2008
9 6 (19.35%) MCP
9 6 (19.35%) VoIP
10 5 (16.13%) Blackberry
10 5 (16.13%) Apple
10 5 (16.13%) C
10 5 (16.13%) Wireless
11 4 (12.90%) Hyper-V
11 4 (12.90%) Office 365
11 4 (12.90%) MCSA
11 4 (12.90%) SharePoint
11 4 (12.90%) Windows Server 2003
11 4 (12.90%) Microsoft Certification
12 3 (9.68%) Biometrics
12 3 (9.68%) Windows XP
12 3 (9.68%) PRINCE2
12 3 (9.68%) Windows 8
12 3 (9.68%) Exchange Server 2013
12 3 (9.68%) SCSM

1st Line Support
Top Related IT Skills in West Sussex by Category

For the 6 months to 6 May 2015, IT jobs across the West Sussex region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (25.81%) MS Exchange
1 8 (25.81%) Exchange Server 2007
2 4 (12.90%) SharePoint
3 3 (9.68%) Exchange Server 2010
3 3 (9.68%) Exchange Server 2013
Applications
1 20 (64.52%) MS Office
2 12 (38.71%) MS Excel
Cloud Services
1 4 (12.90%) Office 365
Communications & Networking
1 6 (19.35%) VoIP
2 5 (16.13%) Wireless
3 2 (6.45%) LAN
3 2 (6.45%) WAN
3 2 (6.45%) VPN
4 1 (3.23%) Firewall
4 1 (3.23%) TCP/IP
General
1 7 (22.58%) Telecoms
2 3 (9.68%) Finance
Miscellaneous
1 5 (16.13%) Blackberry
2 3 (9.68%) Biometrics
2 3 (9.68%) Analytical Skills
3 2 (6.45%) Fat Client
3 2 (6.45%) Thin Client
4 1 (3.23%) Computer Science
Operating Systems
1 25 (80.65%) Windows
2 11 (35.48%) Windows 7
3 8 (25.81%) Windows Server 2012
4 7 (22.58%) Windows Server 2008
5 4 (12.90%) Windows Server 2003
6 3 (9.68%) Windows XP
6 3 (9.68%) Windows 8
Processes & Methodologies
1 8 (25.81%) ITIL
2 3 (9.68%) PRINCE2
2 3 (9.68%) Service Management
3 2 (6.45%) Risk Management
3 2 (6.45%) ITIL V3
4 1 (3.23%) Continuous Improvement
4 1 (3.23%) Workflow
4 1 (3.23%) Time Management
4 1 (3.23%) Service Delivery
4 1 (3.23%) ITSM
Programming Languages
1 5 (16.13%) C
Qualifications
1 6 (19.35%) MCP
2 4 (12.90%) MCSA
2 4 (12.90%) Microsoft Certification
Quality Assurance & Compliance
1 1 (3.23%) SLA
System Software
1 15 (48.39%) Active Directory
2 4 (12.90%) Hyper-V
Systems Management
1 3 (9.68%) SCSM
Vendors
1 13 (41.94%) Microsoft
2 5 (16.13%) Apple
3 2 (6.45%) Remedy
3 2 (6.45%) Dell KACE
3 2 (6.45%) Adobe
3 2 (6.45%) Citrix