The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the West Sussex region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 4 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Sep 2015
Same period 2014 Same period 2013
First Line Support
Rank 100 94 79
Rank change year-on-year
-6 -15
Permanent jobs requiring a 1st Line Support 14 11 15
As % of all permanent IT jobs located in West Sussex 1.06% 0.91% 1.39%
As % of the Job Titles category 1.10% 0.93% 1.43%
Number of salaries quoted 13 11 15
Average salary £21,500 £17,500 £19,500
Average salary % change year-on-year
+22.85% -10.25%
90% offered a salary of more than £19,700 £17,000 £19,200
10% offered a salary of more than £22,500 £20,000 £20,000
UK excluding London average salary £20,500 £20,000 £19,500
% change year-on-year
+2.50% +2.56%
1st Line Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Sussex region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Sussex
Permanent IT job ads with a match in the
Job Titles category
1277 1177 1047
As % of all permanent IT jobs located in West Sussex 96.38% 97.68% 97.03%
Number of salaries quoted 1115 1029 932
Average salary £42,000 £40,000 £40,000
Average salary % change year-on-year
+5.00% -
90% offered a salary of more than £24,000 £26,000 £22,000
10% offered a salary of more than £55,000 £55,000 £55,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

1st Line Support
Jobs Demand Trend in West Sussex

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the West Sussex region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in West Sussex

1st Line Support
Salary Trend in West Sussex

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the West Sussex region.

1st Line Support Salary Trend in West Sussex

1st Line Support
Job Locations in West Sussex

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the West Sussex region over the 3 months to 4 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Shoreham-by-Sea +3 4 £21,500 +7.50%
Horsham -1 4 £20,750 +18.57%
Haywards Heath +5 3 £22,500 -13.46%
Worthing -2 1 £17,500 +6.06%
Burgess Hill - 1 £19,500 -
Crawley - 1 - -
1st Line Support
South East

1st Line Support
Top 30 Related IT Skills in West Sussex

For the 6 months to 4 September 2015, IT jobs across the West Sussex region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 23 (71.88%) Microsoft
2 22 (68.75%) Windows
3 19 (59.38%) MS Office
4 18 (56.25%) Active Directory
5 13 (40.63%) Windows 7
6 10 (31.25%) ITIL
7 9 (28.13%) MS Excel
8 8 (25.00%) LAN
8 8 (25.00%) WAN
8 8 (25.00%) Windows 8
9 7 (21.88%) TCP/IP
10 6 (18.75%) Firewall
10 6 (18.75%) Windows Server 2008
10 6 (18.75%) VoIP
10 6 (18.75%) Windows XP
10 6 (18.75%) Windows Server 2003
10 6 (18.75%) Windows Server 2012
11 5 (15.63%) Blackberry
11 5 (15.63%) MS Exchange
11 5 (15.63%) DNS
11 5 (15.63%) Service Management
12 4 (12.50%) Telecoms
12 4 (12.50%) iPad
12 4 (12.50%) Android
12 4 (12.50%) iPhone
12 4 (12.50%) Exchange Server 2007
12 4 (12.50%) VPN
12 4 (12.50%) DHCP
12 4 (12.50%) Linux
12 4 (12.50%) Citrix

1st Line Support
Top Related IT Skills in West Sussex by Category

For the 6 months to 4 September 2015, IT jobs across the West Sussex region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (15.63%) MS Exchange
2 4 (12.50%) Exchange Server 2007
3 3 (9.38%) Exchange Server 2010
3 3 (9.38%) Exchange Server 2013
4 1 (3.13%) Exchange Server 2003
Applications
1 19 (59.38%) MS Office
2 9 (28.13%) MS Excel
Communications & Networking
1 8 (25.00%) LAN
1 8 (25.00%) WAN
2 7 (21.88%) TCP/IP
3 6 (18.75%) Firewall
3 6 (18.75%) VoIP
4 5 (15.63%) DNS
5 4 (12.50%) DHCP
5 4 (12.50%) VPN
6 3 (9.38%) Wi-Fi
7 1 (3.13%) Wireless
Database & Business Intelligence
1 3 (9.38%) SQL Server
General
1 4 (12.50%) Telecoms
2 3 (9.38%) Finance
Libraries, Frameworks & Software Standards
1 3 (9.38%) Web Services
Miscellaneous
1 5 (15.63%) Blackberry
2 4 (12.50%) iPhone
2 4 (12.50%) iPad
3 3 (9.38%) Fat Client
3 3 (9.38%) Thin Client
3 3 (9.38%) Biometrics
4 1 (3.13%) Analytical Skills
Operating Systems
1 22 (68.75%) Windows
2 13 (40.63%) Windows 7
3 8 (25.00%) Windows 8
4 6 (18.75%) Windows Server 2012
4 6 (18.75%) Windows Server 2008
4 6 (18.75%) Windows XP
4 6 (18.75%) Windows Server 2003
5 4 (12.50%) Android
5 4 (12.50%) Linux
Processes & Methodologies
1 10 (31.25%) ITIL
2 5 (15.63%) Service Management
3 3 (9.38%) PRINCE2
3 3 (9.38%) Kalman Filter
4 2 (6.25%) Project Management
5 1 (3.13%) Service Delivery
5 1 (3.13%) ITSM
5 1 (3.13%) CAFM
5 1 (3.13%) Continuous Improvement
Quality Assurance & Compliance
1 1 (3.13%) SLA
System Software
1 18 (56.25%) Active Directory
2 2 (6.25%) vSphere
Systems Management
1 3 (9.38%) SCSM
Vendors
1 23 (71.88%) Microsoft
2 4 (12.50%) Adobe
2 4 (12.50%) Citrix
2 4 (12.50%) Dell KACE
3 2 (6.25%) Cisco
3 2 (6.25%) VMware
4 1 (3.13%) Apple