The table below looks at the statistics for the Customer Services Manager role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Services Manager in their job title over the 3 months to 17 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Apr 2015
Same period 2014 Same period 2013
Customer Service Manager
Rank 862 873 853
Rank change year-on-year
+11 -20
Permanent jobs requiring a Customer Services Manager 13 34 19
As % of all permanent IT jobs located in England 0.013% 0.030% 0.018%
As % of the Job Titles category 0.013% 0.032% 0.019%
Number of salaries quoted 10 28 12
Average salary £45,000 £45,000 £43,000
Average salary % change year-on-year
- +4.65%
90% offered a salary of more than £41,400 £29,250 £37,500
10% offered a salary of more than £52,500 £55,000 £51,800
UK excluding London average salary £42,500 £42,000 £43,000
% change year-on-year
+1.19% -2.32%
Customer Services Manager
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
97876 106372 100372
As % of all permanent IT jobs located in England 94.70% 94.57% 94.78%
Number of salaries quoted 80918 87012 84539
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,000 £27,000
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Customer Services Manager
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Customer Services Manager in the job title across the England region as a proportion of the total demand within the Job Titles category.

Customer Services Manager Jobs Demand Trend in England

Customer Services Manager
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Services Manager across the England region.

Customer Services Manager Salary Trend in England

Customer Services Manager
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Customer Services Manager across the England region over the 3 months to 17 April 2015.

Customer Services Manager Salary Histogram in England

Customer Services Manager
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Services Manager within the England region over the 3 months to 17 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +1 6 £52,500 +16.66%
North West - 5 £42,000 -
West Midlands -17 2 £42,500 -10.52%
Customer Services Manager
UK

Customer Services Manager
Top 30 Related IT Skills in England

For the 6 months to 17 April 2015, IT jobs across the England region that cited Customer Services Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Services Manager in their job title.

1 42 (77.78%) Service Delivery
2 39 (72.22%) ITIL
3 32 (59.26%) Microsoft
4 31 (57.41%) SLA
5 30 (55.56%) Coaching
6 28 (51.85%) Degree
7 27 (50.00%) MS PowerPoint
8 26 (48.15%) Business Continuity Planning
8 26 (48.15%) SQL
8 26 (48.15%) BCP
8 26 (48.15%) Disaster Recovery
8 26 (48.15%) MS Excel
8 26 (48.15%) Business Continuity
8 26 (48.15%) Security Management
8 26 (48.15%) VMware
9 14 (25.93%) Incident Management
10 13 (24.07%) Finance
11 10 (18.52%) Service Management
12 7 (12.96%) Change Management
13 6 (11.11%) Banking
13 6 (11.11%) Problem Management
13 6 (11.11%) Life Science
14 5 (9.26%) SaaS
14 5 (9.26%) Continuous Improvement
14 5 (9.26%) SC Cleared
14 5 (9.26%) Security Cleared
14 5 (9.26%) Statistics
14 5 (9.26%) Citrix
15 4 (7.41%) Digital Media
16 3 (5.56%) JIRA

Customer Services Manager
Top Related IT Skills in England by Category

For the 6 months to 17 April 2015, IT jobs across the England region that cited Customer Services Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Services Manager in their job title. Up to 20 skills are shown per category.

Applications
1 27 (50.00%) MS PowerPoint
2 26 (48.15%) MS Excel
Business Applications
1 1 (1.85%) Sage 50
Cloud Services
1 5 (9.26%) SaaS
Communications & Networking
1 3 (5.56%) VoIP
2 1 (1.85%) Internet
Development Applications
1 3 (5.56%) JIRA
General
1 13 (24.07%) Finance
2 6 (11.11%) Banking
3 3 (5.56%) Telecoms
4 2 (3.70%) Advertising
4 2 (3.70%) Retail
5 1 (1.85%) Marketing
5 1 (1.85%) Manufacturing
Miscellaneous
1 6 (11.11%) Life Science
2 5 (9.26%) Statistics
3 4 (7.41%) Digital Media
4 1 (1.85%) Analytical Skills
4 1 (1.85%) Mathematics
4 1 (1.85%) Social Media
Processes & Methodologies
1 42 (77.78%) Service Delivery
2 39 (72.22%) ITIL
3 30 (55.56%) Coaching
4 26 (48.15%) Business Continuity Planning
4 26 (48.15%) BCP
4 26 (48.15%) Disaster Recovery
4 26 (48.15%) Security Management
4 26 (48.15%) Business Continuity
5 14 (25.93%) Incident Management
6 10 (18.52%) Service Management
7 7 (12.96%) Change Management
8 6 (11.11%) Problem Management
9 5 (9.26%) Continuous Improvement
10 2 (3.70%) Wealth Management
10 2 (3.70%) Asset Management
11 1 (1.85%) Migration
11 1 (1.85%) Data Entry
11 1 (1.85%) CRM
11 1 (1.85%) B2B
11 1 (1.85%) B2C
Programming Languages
1 26 (48.15%) SQL
Qualifications
1 28 (51.85%) Degree
2 5 (9.26%) SC Cleared
2 5 (9.26%) Security Cleared
3 1 (1.85%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 31 (57.41%) SLA
2 2 (3.70%) ISO/IEC 27001
Vendors
1 32 (59.26%) Microsoft
2 26 (48.15%) VMware
3 5 (9.26%) Citrix
4 1 (1.85%) Sage
Swindon, Wiltshire
Synergize Consulting
Salary: From £40,000 to £50,000 per annum + £400 pcm Car Allowance + £5,000 An
Posted: 4 days ago
Swindon, Wiltshire
SCC
Salary: From £40,000 to £60,000 per annum Plus Car + Bonus
Posted: 9 days ago
Sunderland, Tyne and Wear
SCC
Salary: From £40,000 to £60,000 per annum Plus Car + Bonus
Posted: 11 days ago