The table below looks at the statistics for the Customer Services Manager role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Services Manager in their job title over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Customer Service Manager
Rank 857 864 839
Rank change year-on-year
+7 -25
Permanent jobs requiring a Customer Services Manager 27 24 18
As % of all permanent IT jobs located in England 0.026% 0.022% 0.018%
As % of the Job Titles category 0.028% 0.024% 0.019%
Number of salaries quoted 25 20 13
Average salary £50,000 £44,000 £35,000
Average salary % change year-on-year
+13.63% +25.71%
90% offered a salary of more than £35,500 £32,500 £32,500
10% offered a salary of more than £102,000 £75,500 £42,198
UK excluding London average salary £50,000 £44,000 £35,661
% change year-on-year
+13.63% +23.38%
Customer Services Manager
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
96305 101240 93715
As % of all permanent IT jobs located in England 94.20% 94.50% 94.25%
Number of salaries quoted 81010 82636 78466
Average salary £45,000 £45,000 £43,500
Average salary % change year-on-year
- +3.44%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

Customer Services Manager
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Customer Services Manager in the job title across the England region as a proportion of the total demand within the Job Titles category.

Customer Services Manager Jobs Demand Trend in England

Customer Services Manager
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Services Manager across the England region.

Customer Services Manager Salary Trend in England

Customer Services Manager
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Customer Services Manager across the England region over the 3 months to 28 August 2015.

Customer Services Manager Salary Histogram in England

Customer Services Manager
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Services Manager within the England region over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +12 12 £87,500 +25.00% 1
South West -16 8 £50,000 +53.84% 2
South East +15 5 £60,500 +15.23%
Yorkshire +11 1 £75,000 +114.28%
West Midlands -5 1 £52,000 -0.95% 2
Customer Services Manager
UK

Customer Services Manager
Top 30 Related IT Skills in England

For the 6 months to 28 August 2015, IT jobs across the England region that cited Customer Services Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Services Manager in their job title.

1 25 (71.43%) ITIL
2 20 (57.14%) Service Delivery
3 12 (34.29%) SLA
3 12 (34.29%) Degree
4 9 (25.71%) Coaching
4 9 (25.71%) Data Centre
5 8 (22.86%) Business Continuity Planning
5 8 (22.86%) Business Continuity
5 8 (22.86%) MS PowerPoint
5 8 (22.86%) Microsoft
5 8 (22.86%) BCP
5 8 (22.86%) Project Management
5 8 (22.86%) SQL
5 8 (22.86%) MS Excel
5 8 (22.86%) Disaster Recovery
5 8 (22.86%) Security Management
5 8 (22.86%) Law
5 8 (22.86%) VMware
6 6 (17.14%) Legal
7 5 (14.29%) Service Management
7 5 (14.29%) Incident Management
8 4 (11.43%) Stakeholder Engagement
8 4 (11.43%) Finance
8 4 (11.43%) CRM
9 3 (8.57%) Sun
9 3 (8.57%) ITIL Certification
9 3 (8.57%) Change Management
9 3 (8.57%) Continuous Improvement
9 3 (8.57%) Web Design
10 2 (5.71%) Programme Management

Customer Services Manager
Top Related IT Skills in England by Category

For the 6 months to 28 August 2015, IT jobs across the England region that cited Customer Services Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Services Manager in their job title. Up to 20 skills are shown per category.

Applications
1 8 (22.86%) MS Excel
1 8 (22.86%) MS PowerPoint
Cloud Services
1 1 (2.86%) SaaS
Database & Business Intelligence
1 1 (2.86%) SQL Server
General
1 8 (22.86%) Law
2 6 (17.14%) Legal
3 4 (11.43%) Finance
4 2 (5.71%) Telecoms
5 1 (2.86%) Manufacturing
5 1 (2.86%) Banking
5 1 (2.86%) French Language
5 1 (2.86%) German Language
Libraries, Frameworks & Software Standards
1 1 (2.86%) HTML
1 1 (2.86%) Middleware
Miscellaneous
1 9 (25.71%) Data Centre
2 1 (2.86%) Management Information System
2 1 (2.86%) Statistics
2 1 (2.86%) Life Science
2 1 (2.86%) CMDB
2 1 (2.86%) Social Media
2 1 (2.86%) Analytical Skills
Processes & Methodologies
1 25 (71.43%) ITIL
2 20 (57.14%) Service Delivery
3 9 (25.71%) Coaching
4 8 (22.86%) Business Continuity Planning
4 8 (22.86%) Business Continuity
4 8 (22.86%) Disaster Recovery
4 8 (22.86%) Security Management
4 8 (22.86%) BCP
4 8 (22.86%) Project Management
5 5 (14.29%) Service Management
5 5 (14.29%) Incident Management
6 4 (11.43%) Stakeholder Engagement
6 4 (11.43%) CRM
7 3 (8.57%) Change Management
7 3 (8.57%) Continuous Improvement
7 3 (8.57%) Web Design
8 2 (5.71%) Programme Management
8 2 (5.71%) Operations Management
8 2 (5.71%) Customer Engagement
8 2 (5.71%) Data Centre Operations
Programming Languages
1 8 (22.86%) SQL
Qualifications
1 12 (34.29%) Degree
2 3 (8.57%) ITIL Certification
3 1 (2.86%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 12 (34.29%) SLA
2 2 (5.71%) ISO/IEC 27001
Vendors
1 8 (22.86%) Microsoft
1 8 (22.86%) VMware
2 3 (8.57%) Sun
3 1 (2.86%) LANDesk
Ilford, Essex
London Borough of Redbridge
Salary: From £54,402 to £57,763 per annum
Posted: 4 days ago
Warrington, Cheshire
SCC
Posted: 4 days ago
Solihull, West Midlands (County)
360 Resourcing Solutions
Salary: £35k - 40k per year
Posted: 4 days ago
Swindon, Wiltshire
SCC
Posted: 21 days ago
Birmingham, West Midlands (County)
SCC
Posted: 21 days ago
Bristol, Avon
SCC
Posted: 21 days ago