The first table below looks at the demand for the Customer Services Manager role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Services Manager in their job title over the 3 months to 17 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the England region.

Location
3 months to
17 Apr 2014
Same period 2013 Same period 2012
Customer Service Manager
Rank 861 847 870
Rank change year-on-year
-14 +23
Permanent jobs requiring a Customer Services Manager 34 18 14
As % of all permanent IT jobs located in England 0.030% 0.017% 0.012%
As % of the Job Titles category 0.032% 0.018% 0.012%
Number of salaries quoted 28 11 13
Average salary £45,000 £43,000 £37,000
Average salary % change year-on-year
+4.65% +16.21%
90% offered a salary of more than £29,250 £37,500 £32,500
10% offered a salary of more than £55,000 £52,000 £54,300
UK excluding London average salary £44,000 £43,000 £43,500
% change year-on-year
+2.32% -1.14%
Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
106581 98705 112223
As % of all permanent IT jobs located in England 94.50% 94.71% 94.81%
Number of salaries quoted 87190 83107 96889
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £27,000 £27,000 £27,000
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,500 £38,000
% change year-on-year
+3.89% +1.31%
Customer Services Manager
UK

Customer Services Manager
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Customer Services Manager in the job title across the England region as a proportion of the total demand within the Job Titles category.

Customer Services Manager Jobs Demand Trend in England

Customer Services Manager
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Services Manager across the England region.

Customer Services Manager Salary Trend in England

Customer Services Manager
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Customer Services Manager across the England region over the 3 months to 17 April 2014.

Customer Services Manager Salary Histogram in England

Customer Services Manager
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Services Manager within the England region over the 3 months to 17 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
London -35 15 £50,000 -9.09% 3
South East -15 7 £30,000 -30.23% 1
East of England - 5 £45,000 -
West Midlands - 4 £47,500 -
South West +2 3 £49,500 -
Customer Services Manager
UK

Customer Services Manager
Top 30 Related IT Skills in England

For the 6 months to 17 April 2014, IT jobs across the England region that cited Customer Services Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Services Manager in their job title.

1 24 (42.11%) Service Delivery
1 24 (42.11%) SLA
2 20 (35.09%) ITIL
3 15 (26.32%) Telecoms
4 8 (14.04%) Service Management
5 7 (12.28%) Finance
5 7 (12.28%) Marketing
6 6 (10.53%) MS Excel
7 5 (8.77%) Microsoft
7 5 (8.77%) Social Media
8 4 (7.02%) Performance Management
8 4 (7.02%) MS PowerPoint
8 4 (7.02%) Degree
8 4 (7.02%) Business Continuity
8 4 (7.02%) Change Management
8 4 (7.02%) PRINCE2
9 3 (5.26%) Windows
9 3 (5.26%) MS Visio
9 3 (5.26%) GSM
9 3 (5.26%) VoIP
9 3 (5.26%) Salesforce.com
9 3 (5.26%) Six Sigma
9 3 (5.26%) Blackberry Enterprise Server
9 3 (5.26%) Management Information System
9 3 (5.26%) Handset
9 3 (5.26%) VMware
9 3 (5.26%) BT
9 3 (5.26%) Retail
9 3 (5.26%) Statistics
9 3 (5.26%) Continuous Improvement

Customer Services Manager
Top Related IT Skills in England by Category

For the 6 months to 17 April 2014, IT jobs across the England region that cited Customer Services Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Services Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (5.26%) Blackberry Enterprise Server
2 2 (3.51%) MS Exchange
3 1 (1.75%) Exchange Server 2003
3 1 (1.75%) SharePoint Server
Applications
1 6 (10.53%) MS Excel
2 4 (7.02%) MS PowerPoint
3 3 (5.26%) MS Visio
4 1 (1.75%) MS Office
Cloud Services
1 1 (1.75%) IaaS
Communications & Networking
1 3 (5.26%) GSM
1 3 (5.26%) VoIP
1 3 (5.26%) MVNO
2 1 (1.75%) Wireless
Database & Business Intelligence
1 1 (1.75%) SQL Server
General
1 15 (26.32%) Telecoms
2 7 (12.28%) Finance
2 7 (12.28%) Marketing
3 3 (5.26%) Retail
4 2 (3.51%) Financial Institution
5 1 (1.75%) Back Office
5 1 (1.75%) Local Government
5 1 (1.75%) Law
5 1 (1.75%) Legal
Miscellaneous
1 5 (8.77%) Social Media
2 3 (5.26%) Management Information System
2 3 (5.26%) Handset
2 3 (5.26%) Statistics
3 1 (1.75%) Computer Science
3 1 (1.75%) Freedom of Information
3 1 (1.75%) Mobile App
Operating Systems
1 3 (5.26%) Windows
2 1 (1.75%) Windows XP
2 1 (1.75%) Windows Server 2003
2 1 (1.75%) Windows Vista
2 1 (1.75%) Windows Server 2008
2 1 (1.75%) Windows 2000 Server
2 1 (1.75%) Windows 7
2 1 (1.75%) Windows 8
Processes & Methodologies
1 24 (42.11%) Service Delivery
2 20 (35.09%) ITIL
3 8 (14.04%) Service Management
4 4 (7.02%) Performance Management
4 4 (7.02%) PRINCE2
4 4 (7.02%) Change Management
4 4 (7.02%) Business Continuity
5 3 (5.26%) Six Sigma
5 3 (5.26%) Continuous Improvement
6 2 (3.51%) Product Management
6 2 (3.51%) Business Transformation
6 2 (3.51%) Service Desk Management
6 2 (3.51%) B2C
6 2 (3.51%) Project Management
6 2 (3.51%) CRM
6 2 (3.51%) E-Commerce
6 2 (3.51%) ITSM
7 1 (1.75%) Security Management
7 1 (1.75%) Disaster Recovery
7 1 (1.75%) Information Security
Programming Languages
1 2 (3.51%) SQL
2 1 (1.75%) VB
2 1 (1.75%) VBA
2 1 (1.75%) C#
Qualifications
1 4 (7.02%) Degree
2 2 (3.51%) ITIL Certification
3 1 (1.75%) PMP
3 1 (1.75%) PMI Certification
3 1 (1.75%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 24 (42.11%) SLA
2 1 (1.75%) QA
System Software
1 2 (3.51%) Active Directory
1 2 (3.51%) VMware Infrastructure
Vendors
1 5 (8.77%) Microsoft
2 3 (5.26%) Salesforce.com
2 3 (5.26%) BT
2 3 (5.26%) VMware
3 2 (3.51%) EMC
3 2 (3.51%) Cisco
4 1 (1.75%) ServiceNow
City, London
Networking People
Salary: £35000 - £40000 per annum + Benefits
Posted: 43 minutes ago
Berkshire
ReThink Recruitment
Salary: £40000 - £50000.00 per annum + package
Posted: 18 hours ago
Uxbridge, Middlesex
ARC IT Recruitment Ltd
Salary: £45000 Per Annum
Posted: 3 days ago