The table below looks at the statistics for the Customer Services Manager role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Services Manager in their job title over the 3 months to 10 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
10 Feb 2016
Same period 2015 Same period 2014
Customer Service Manager
Rank 885 876 849
Rank change year-on-year
-9 -27
Permanent jobs requiring a Customer Services Manager 24 53 68
As % of all permanent IT jobs located in England 0.025% 0.053% 0.069%
As % of the Job Titles category 0.026% 0.055% 0.072%
Number of salaries quoted 23 46 51
Average salary £42,500 £47,500 £52,500
Average salary % change year-on-year
-10.52% -9.52%
90% offered a salary of more than £33,000 £40,000 £32,500
10% offered a salary of more than £68,000 £52,500 £89,500
UK excluding London average salary £39,500 £47,500 £55,000
% change year-on-year
-16.84% -13.63%
Customer Services Manager
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
90816 95785 94380
As % of all permanent IT jobs located in England 96.15% 96.49% 96.28%
Number of salaries quoted 77032 80058 76663
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Customer Services Manager
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Customer Services Manager in the job title across the England region as a proportion of the total demand within the Job Titles category.

Customer Services Manager Jobs Demand Trend in England

Customer Services Manager
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Services Manager across the England region.

Customer Services Manager Salary Trend in England

Customer Services Manager
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Customer Services Manager across the England region over the 3 months to 10 February 2016.

Customer Services Manager Salary Histogram in England

Customer Services Manager
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Services Manager within the England region over the 3 months to 10 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
North West +27 7 £40,000 -4.76%
London -1 6 £58,750 +11.90% 5
Yorkshire - 5 £35,000 -
East of England - 4 £47,500 -
South East -2 2 £60,000 +26.31% 2
Customer Services Manager
UK

Customer Services Manager
Top 30 Related IT Skills in England

For the 6 months to 10 February 2016, IT jobs across the England region that cited Customer Services Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Services Manager in their job title.

1 19 (35.19%) ITIL
2 17 (31.48%) Telecoms
3 13 (24.07%) Service Delivery
4 10 (18.52%) Time Management
4 10 (18.52%) CSS
4 10 (18.52%) ITIL Certification
5 9 (16.67%) Service Management
5 9 (16.67%) Finance
6 8 (14.81%) People Management
7 7 (12.96%) Analytical Skills
7 7 (12.96%) Retail
8 6 (11.11%) Supplier Management
8 6 (11.11%) Incident Management
8 6 (11.11%) JIRA
8 6 (11.11%) Coaching
9 5 (9.26%) Mentoring
9 5 (9.26%) Continuous Improvement
9 5 (9.26%) Risk Management
9 5 (9.26%) ATM
10 4 (7.41%) Broadband
10 4 (7.41%) Internet
10 4 (7.41%) MS Office
10 4 (7.41%) HTML
10 4 (7.41%) JavaScript
10 4 (7.41%) .NET
10 4 (7.41%) Digital Marketing
10 4 (7.41%) Degree
10 4 (7.41%) Marketing
10 4 (7.41%) Statistics
10 4 (7.41%) Problem Management

Customer Services Manager
Top Related IT Skills in England by Category

For the 6 months to 10 February 2016, IT jobs across the England region that cited Customer Services Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Services Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (1.85%) BizTalk Server
1 1 (1.85%) IBM Domino
1 1 (1.85%) IIS
Applications
1 4 (7.41%) MS Office
2 2 (3.70%) MS Excel
3 1 (1.85%) MS PowerPoint
Business Applications
1 1 (1.85%) Oracle 11i
Cloud Services
1 2 (3.70%) SaaS
Communications & Networking
1 5 (9.26%) ATM
2 4 (7.41%) Broadband
2 4 (7.41%) Internet
3 1 (1.85%) Value-Added Service
Database & Business Intelligence
1 1 (1.85%) Oracle Database
1 1 (1.85%) Oracle Database 10g
1 1 (1.85%) Oracle Database 11g
1 1 (1.85%) Oracle9i Database
1 1 (1.85%) SQL Server
1 1 (1.85%) SQL Server 2000
1 1 (1.85%) SQL Server 2008
Development Applications
1 6 (11.11%) JIRA
General
1 17 (31.48%) Telecoms
2 9 (16.67%) Finance
3 7 (12.96%) Retail
4 4 (7.41%) Marketing
5 3 (5.56%) Law
5 3 (5.56%) Legal
6 1 (1.85%) Back Office
6 1 (1.85%) Billing
6 1 (1.85%) Local Government
Libraries, Frameworks & Software Standards
1 10 (18.52%) CSS
2 4 (7.41%) .NET
2 4 (7.41%) HTML
Miscellaneous
1 7 (12.96%) Analytical Skills
2 4 (7.41%) Statistics
3 2 (3.70%) Computer Science
4 1 (1.85%) CMDB
4 1 (1.85%) Data Centre
4 1 (1.85%) Data Protection Act
4 1 (1.85%) Driving Licence
4 1 (1.85%) Enterprise Software
4 1 (1.85%) Performance Metrics
Operating Systems
1 1 (1.85%) Unix
Processes & Methodologies
1 19 (35.19%) ITIL
2 13 (24.07%) Service Delivery
3 10 (18.52%) Time Management
4 9 (16.67%) Service Management
5 8 (14.81%) People Management
6 6 (11.11%) Coaching
6 6 (11.11%) Incident Management
6 6 (11.11%) Supplier Management
7 5 (9.26%) Continuous Improvement
7 5 (9.26%) Mentoring
7 5 (9.26%) Risk Management
8 4 (7.41%) Digital Marketing
8 4 (7.41%) Problem Management
9 3 (5.56%) ITSM
9 3 (5.56%) Project Management
10 2 (3.70%) Customer Engagement
10 2 (3.70%) Presales
10 2 (3.70%) PRINCE2
11 1 (1.85%) Capacity Planning
11 1 (1.85%) Financial Analysis
Programming Languages
1 4 (7.41%) JavaScript
2 2 (3.70%) SQL
3 1 (1.85%) Java
Qualifications
1 10 (18.52%) ITIL Certification
2 4 (7.41%) Degree
3 1 (1.85%) PRINCE2 Certification
Quality Assurance & Compliance
1 1 (1.85%) SLA
System Software
1 1 (1.85%) Active Directory
1 1 (1.85%) Oracle RAC
Systems Management
1 1 (1.85%) Data Guard
1 1 (1.85%) Oracle RMAN
Vendors
1 3 (5.56%) Sun
2 2 (3.70%) Microsoft
2 2 (3.70%) ServiceNow
3 1 (1.85%) Axway
3 1 (1.85%) IBM
3 1 (1.85%) Kofax
3 1 (1.85%) LANDesk
3 1 (1.85%) Lotus
3 1 (1.85%) Oracle
3 1 (1.85%) Salesforce.com
Finchley
Lawrence Harvey
Salary: £45000.00 - £50000.00 per annum + car, bonus, pension, health
Posted: 5 days ago
Barnet, Hertfordshire
Lawrence Harvey IT & Change
Salary: £45000.00 - £50000.00 per annum + car, bonus, pension, health
Posted: 5 days ago
Maidenhead
Capita plc
Salary: £30000 per annum + Car
Posted: 22 days ago
London
IQ Telecom
Salary: £45000 per annum + Benefits Package, Healthcare
Posted: 23 days ago
London
Bluetown Online LTD
Posted: 26 days ago
London
IQ Telecom
Salary: £60 - £61 per annum
Posted: 27 days ago