The table below looks at the statistics for the Customer Services Manager role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Services Manager in their job title over the 3 months to 17 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Sep 2014
Same period 2013 Same period 2012
Customer Service Manager
Rank 852 830 851
Rank change year-on-year
-22 +21
Permanent jobs requiring a Customer Services Manager 28 16 36
As % of all permanent IT jobs located in England 0.027% 0.016% 0.032%
As % of the Job Titles category 0.028% 0.017% 0.034%
Number of salaries quoted 22 13 31
Average salary £52,500 £35,250 £47,500
Average salary % change year-on-year
+48.93% -25.78%
90% offered a salary of more than £33,000 £32,500 £32,500
10% offered a salary of more than £75,000 £50,250 £70,000
UK excluding London average salary £52,500 £35,661 £42,500
% change year-on-year
+47.21% -16.09%
Customer Services Manager
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
99334 94125 105556
As % of all permanent IT jobs located in England 94.38% 94.25% 95.25%
Number of salaries quoted 81237 79015 90798
Average salary £45,000 £43,500 £42,500
Average salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Customer Services Manager
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Customer Services Manager in the job title across the England region as a proportion of the total demand within the Job Titles category.

Customer Services Manager Jobs Demand Trend in England

Customer Services Manager
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Services Manager across the England region.

Customer Services Manager Salary Trend in England

Customer Services Manager
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Customer Services Manager across the England region over the 3 months to 17 September 2014.

Customer Services Manager Salary Histogram in England

Customer Services Manager
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Services Manager within the England region over the 3 months to 17 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +2 12 £75,000 +130.76%
South East -1 6 £52,500 +16.66% 1
South West - 5 £55,000 - 1
West Midlands -2 4 £53,750 +51.40%
East of England - 1 - - 1
Customer Services Manager
UK

Customer Services Manager
Top 30 Related IT Skills in England

For the 6 months to 17 September 2014, IT jobs across the England region that cited Customer Services Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Services Manager in their job title.

1 48 (68.57%) Service Delivery
2 44 (62.86%) ITIL
3 34 (48.57%) SLA
4 14 (20.00%) VMware
4 14 (20.00%) Business Continuity
4 14 (20.00%) Coaching
5 13 (18.57%) MS Excel
5 13 (18.57%) Microsoft
6 12 (17.14%) SQL
6 12 (17.14%) MS PowerPoint
6 12 (17.14%) Degree
7 11 (15.71%) BCP
7 11 (15.71%) Disaster Recovery
7 11 (15.71%) Security Management
7 11 (15.71%) Business Continuity Planning
8 10 (14.29%) Service Management
8 10 (14.29%) Continuous Improvement
9 9 (12.86%) Line Management
10 8 (11.43%) Finance
11 7 (10.00%) PRINCE2
12 5 (7.14%) CRM
12 5 (7.14%) Project Management
12 5 (7.14%) Change Management
12 5 (7.14%) ITSM
13 4 (5.71%) Law
13 4 (5.71%) Legal
13 4 (5.71%) PRINCE2 Practitioner
13 4 (5.71%) VMware Infrastructure
13 4 (5.71%) Analytical Skills
14 3 (4.29%) Windows

Customer Services Manager
Top Related IT Skills in England by Category

For the 6 months to 17 September 2014, IT jobs across the England region that cited Customer Services Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Services Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (2.86%) MS Exchange
2 1 (1.43%) Blackberry Enterprise Server
2 1 (1.43%) SharePoint Server
Applications
1 13 (18.57%) MS Excel
2 12 (17.14%) MS PowerPoint
3 1 (1.43%) MS Office
3 1 (1.43%) MS Visio
Communications & Networking
1 2 (2.86%) VPN
2 1 (1.43%) DNS
2 1 (1.43%) Wireless
2 1 (1.43%) Unified Communications
2 1 (1.43%) Broadband
2 1 (1.43%) GSM
2 1 (1.43%) PBX
2 1 (1.43%) VoIP
General
1 8 (11.43%) Finance
2 4 (5.71%) Law
2 4 (5.71%) Legal
3 3 (4.29%) Telecoms
4 2 (2.86%) Financial Institution
4 2 (2.86%) Marketing
5 1 (1.43%) Retail
Miscellaneous
1 4 (5.71%) Analytical Skills
2 2 (2.86%) Social Media
3 1 (1.43%) Mobile App
3 1 (1.43%) Handset
Operating Systems
1 3 (4.29%) Windows
2 2 (2.86%) Windows 8
3 1 (1.43%) Windows Server 2012
3 1 (1.43%) Windows XP
3 1 (1.43%) Windows Server 2003
3 1 (1.43%) Windows Server 2008
3 1 (1.43%) Windows 7
Processes & Methodologies
1 48 (68.57%) Service Delivery
2 44 (62.86%) ITIL
3 14 (20.00%) Business Continuity
3 14 (20.00%) Coaching
4 11 (15.71%) Business Continuity Planning
4 11 (15.71%) BCP
4 11 (15.71%) Disaster Recovery
4 11 (15.71%) Security Management
5 10 (14.29%) Service Management
5 10 (14.29%) Continuous Improvement
6 9 (12.86%) Line Management
7 7 (10.00%) PRINCE2
8 5 (7.14%) CRM
8 5 (7.14%) Project Management
8 5 (7.14%) Change Management
8 5 (7.14%) ITSM
9 3 (4.29%) Six Sigma
9 3 (4.29%) Mentoring
9 3 (4.29%) Asset Management
9 3 (4.29%) Incident Management
Programming Languages
1 12 (17.14%) SQL
2 2 (2.86%) C
3 1 (1.43%) C#
3 1 (1.43%) VB
3 1 (1.43%) VBA
Qualifications
1 12 (17.14%) Degree
2 4 (5.71%) PRINCE2 Practitioner
3 2 (2.86%) SC Cleared
3 2 (2.86%) Security Cleared
3 2 (2.86%) ITIL Certification
Quality Assurance & Compliance
1 34 (48.57%) SLA
2 3 (4.29%) ISO/IEC 27001
3 1 (1.43%) QA
System Software
1 4 (5.71%) VMware Infrastructure
2 2 (2.86%) Active Directory
Vendors
1 14 (20.00%) VMware
2 13 (18.57%) Microsoft
3 3 (4.29%) EMC
3 3 (4.29%) Cisco
4 2 (2.86%) Cognizant
5 1 (1.43%) Salesforce.com
5 1 (1.43%) Facebook
5 1 (1.43%) Twitter
5 1 (1.43%) Avaya
5 1 (1.43%) Sun
Bedfordshire
Capita - ITIN
Salary: £.00 per annum
Posted: 19 days ago