The table below looks at the statistics for the Customer Services Manager role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Services Manager in their job title over the 3 months to 27 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Nov 2014
Same period 2013 Same period 2012
Customer Service Manager
Rank 844 840 831
Rank change year-on-year
-4 -9
Permanent jobs requiring a Customer Services Manager 49 22 47
As % of all permanent IT jobs located in England 0.046% 0.022% 0.043%
As % of the Job Titles category 0.048% 0.023% 0.046%
Number of salaries quoted 44 18 42
Average salary £52,500 £38,212 £47,000
Average salary % change year-on-year
+37.39% -18.69%
90% offered a salary of more than £45,000 £32,500 £30,000
10% offered a salary of more than £55,000 £53,250 £54,500
UK excluding London average salary £52,500 £51,250 £50,000
% change year-on-year
+2.43% +2.50%
Customer Services Manager
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
101031 96829 103291
As % of all permanent IT jobs located in England 94.57% 94.73% 95.31%
Number of salaries quoted 84577 80351 89414
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,240
% change year-on-year
- +4.60%

Customer Services Manager
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Customer Services Manager in the job title across the England region as a proportion of the total demand within the Job Titles category.

Customer Services Manager Jobs Demand Trend in England

Customer Services Manager
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Services Manager across the England region.

Customer Services Manager Salary Trend in England

Customer Services Manager
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Customer Services Manager across the England region over the 3 months to 27 November 2014.

Customer Services Manager Salary Histogram in England

Customer Services Manager
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Services Manager within the England region over the 3 months to 27 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East 0 22 £47,500 -7.31% 1
West Midlands +10 16 £52,500 - 1
London +1 7 £52,500 +61.53%
South West - 3 £55,000 -
East of England - 1 - - 1
Customer Services Manager
UK

Customer Services Manager
Top 30 Related IT Skills in England

For the 6 months to 27 November 2014, IT jobs across the England region that cited Customer Services Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Services Manager in their job title.

1 59 (80.82%) Service Delivery
2 55 (75.34%) ITIL
3 43 (58.90%) SLA
4 34 (46.58%) Coaching
5 32 (43.84%) MS PowerPoint
5 32 (43.84%) Degree
6 31 (42.47%) Business Continuity
6 31 (42.47%) Microsoft
7 30 (41.10%) MS Excel
7 30 (41.10%) SQL
7 30 (41.10%) BCP
7 30 (41.10%) Disaster Recovery
7 30 (41.10%) Security Management
7 30 (41.10%) VMware
7 30 (41.10%) Business Continuity Planning
8 10 (13.70%) Continuous Improvement
9 9 (12.33%) Incident Management
10 7 (9.59%) Finance
10 7 (9.59%) Service Management
11 6 (8.22%) Line Management
12 5 (6.85%) Change Management
12 5 (6.85%) CRM
13 4 (5.48%) Law
13 4 (5.48%) Legal
13 4 (5.48%) SC Cleared
13 4 (5.48%) Security Cleared
14 3 (4.11%) Time Management
14 3 (4.11%) Business Development
14 3 (4.11%) Retail
14 3 (4.11%) Telecoms

Customer Services Manager
Top Related IT Skills in England by Category

For the 6 months to 27 November 2014, IT jobs across the England region that cited Customer Services Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Services Manager in their job title. Up to 20 skills are shown per category.

Applications
1 32 (43.84%) MS PowerPoint
2 30 (41.10%) MS Excel
Cloud Services
1 2 (2.74%) SaaS
Communications & Networking
1 2 (2.74%) VPN
2 1 (1.37%) Unified Communications
2 1 (1.37%) PBX
Development Applications
1 2 (2.74%) JIRA
General
1 7 (9.59%) Finance
2 4 (5.48%) Law
2 4 (5.48%) Legal
3 3 (4.11%) Retail
3 3 (4.11%) Telecoms
4 1 (1.37%) Financial Institution
Miscellaneous
1 2 (2.74%) Statistics
1 2 (2.74%) Life Science
1 2 (2.74%) Digital Media
2 1 (1.37%) Analytical Skills
2 1 (1.37%) Social Media
Processes & Methodologies
1 59 (80.82%) Service Delivery
2 55 (75.34%) ITIL
3 34 (46.58%) Coaching
4 31 (42.47%) Business Continuity
5 30 (41.10%) Disaster Recovery
5 30 (41.10%) Security Management
5 30 (41.10%) BCP
5 30 (41.10%) Business Continuity Planning
6 10 (13.70%) Continuous Improvement
7 9 (12.33%) Incident Management
8 7 (9.59%) Service Management
9 6 (8.22%) Line Management
10 5 (6.85%) CRM
10 5 (6.85%) Change Management
11 3 (4.11%) Business Development
11 3 (4.11%) Time Management
12 2 (2.74%) ITIL V3
12 2 (2.74%) Problem Management
12 2 (2.74%) Asset Management
12 2 (2.74%) Workflow
Programming Languages
1 30 (41.10%) SQL
2 2 (2.74%) C
Qualifications
1 32 (43.84%) Degree
2 4 (5.48%) SC Cleared
2 4 (5.48%) Security Cleared
3 2 (2.74%) PRINCE2 Practitioner
3 2 (2.74%) ITIL Certification
Quality Assurance & Compliance
1 43 (58.90%) SLA
2 2 (2.74%) ISO/IEC 27001
Vendors
1 31 (42.47%) Microsoft
2 30 (41.10%) VMware
3 2 (2.74%) Cognizant
4 1 (1.37%) Facebook
4 1 (1.37%) Twitter
4 1 (1.37%) Sun
4 1 (1.37%) Avaya
Bracknell, Berkshire
Synergize Consulting
Salary: From £45,000 to £50,000 per annum + £400 pcm Car Allowance + £5,000 An
Posted: 6 days ago
Hertfordshire
Capita - ITIN
Salary: £25000 - £28000 per annum + car
Posted: 14 days ago
Coventry
Capita - ITIN
Salary: €22000.00 - €25000 per annum
Posted: 21 days ago