The table below looks at the statistics for the Customer Services Manager role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Services Manager in their job title over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Customer Service Manager
Rank 814 821 848
Rank change year-on-year
+7 +27
Permanent jobs requiring a Customer Services Manager 36 25 27
As % of all permanent IT jobs located in England 0.036% 0.026% 0.026%
As % of the Job Titles category 0.038% 0.028% 0.027%
Number of salaries quoted 34 24 20
Average salary £47,500 £42,500 £40,000
Average salary % change year-on-year
+11.76% +6.25%
90% offered a salary of more than £42,900 £32,500 £27,350
10% offered a salary of more than £52,500 £57,750 £50,000
UK excluding London average salary £47,500 £50,000 £50,000
% change year-on-year
-5.00% -
Customer Services Manager
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
93674 90433 98244
As % of all permanent IT jobs located in England 94.80% 94.55% 95.13%
Number of salaries quoted 78627 73802 84913
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Customer Services Manager
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Customer Services Manager in the job title across the England region as a proportion of the total demand within the Job Titles category.

Customer Services Manager Jobs Demand Trend in England

Customer Services Manager
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Services Manager across the England region.

Customer Services Manager Salary Trend in England

Customer Services Manager
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Customer Services Manager across the England region over the 3 months to 30 January 2015.

Customer Services Manager Salary Histogram in England

Customer Services Manager
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Services Manager within the England region over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -16 14 £47,500 -5.00%
London -5 12 £52,500 +23.52% 1
West Midlands -8 5 £52,500 -
North West - 5 £42,000 -
Customer Services Manager
UK

Customer Services Manager
Top 30 Related IT Skills in England

For the 6 months to 30 January 2015, IT jobs across the England region that cited Customer Services Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Services Manager in their job title.

1 62 (81.58%) Service Delivery
2 56 (73.68%) ITIL
3 46 (60.53%) SLA
4 42 (55.26%) Microsoft
5 41 (53.95%) Coaching
6 38 (50.00%) MS PowerPoint
6 38 (50.00%) Degree
7 37 (48.68%) Business Continuity
8 36 (47.37%) VMware
8 36 (47.37%) Disaster Recovery
8 36 (47.37%) Security Management
8 36 (47.37%) MS Excel
8 36 (47.37%) SQL
8 36 (47.37%) BCP
8 36 (47.37%) Business Continuity Planning
9 13 (17.11%) Incident Management
9 13 (17.11%) Finance
10 10 (13.16%) Service Management
11 7 (9.21%) SC Cleared
11 7 (9.21%) Security Cleared
12 5 (6.58%) Problem Management
12 5 (6.58%) Life Science
12 5 (6.58%) Continuous Improvement
12 5 (6.58%) Change Management
13 4 (5.26%) CRM
13 4 (5.26%) Citrix
13 4 (5.26%) Telecoms
13 4 (5.26%) Digital Media
13 4 (5.26%) SaaS
14 3 (3.95%) Time Management

Customer Services Manager
Top Related IT Skills in England by Category

For the 6 months to 30 January 2015, IT jobs across the England region that cited Customer Services Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Services Manager in their job title. Up to 20 skills are shown per category.

Applications
1 38 (50.00%) MS PowerPoint
2 36 (47.37%) MS Excel
Business Applications
1 1 (1.32%) Sage 50
Cloud Services
1 4 (5.26%) SaaS
Communications & Networking
1 3 (3.95%) VoIP
2 2 (2.63%) VPN
3 1 (1.32%) Internet
Development Applications
1 3 (3.95%) JIRA
General
1 13 (17.11%) Finance
2 4 (5.26%) Telecoms
3 3 (3.95%) Banking
3 3 (3.95%) Retail
4 1 (1.32%) Marketing
4 1 (1.32%) Advertising
Miscellaneous
1 5 (6.58%) Life Science
2 4 (5.26%) Digital Media
3 3 (3.95%) Statistics
4 1 (1.32%) Mathematics
Processes & Methodologies
1 62 (81.58%) Service Delivery
2 56 (73.68%) ITIL
3 41 (53.95%) Coaching
4 37 (48.68%) Business Continuity
5 36 (47.37%) Disaster Recovery
5 36 (47.37%) Security Management
5 36 (47.37%) BCP
5 36 (47.37%) Business Continuity Planning
6 13 (17.11%) Incident Management
7 10 (13.16%) Service Management
8 5 (6.58%) Problem Management
8 5 (6.58%) Continuous Improvement
8 5 (6.58%) Change Management
9 4 (5.26%) CRM
10 3 (3.95%) Time Management
11 2 (2.63%) Workflow
11 2 (2.63%) Quality Management
11 2 (2.63%) Business Development
12 1 (1.32%) Wealth Management
12 1 (1.32%) Data Entry
Programming Languages
1 36 (47.37%) SQL
2 2 (2.63%) C
Qualifications
1 38 (50.00%) Degree
2 7 (9.21%) SC Cleared
2 7 (9.21%) Security Cleared
3 1 (1.32%) ITIL Certification
Quality Assurance & Compliance
1 46 (60.53%) SLA
2 2 (2.63%) ISO/IEC 27001
Vendors
1 42 (55.26%) Microsoft
2 36 (47.37%) VMware
3 4 (5.26%) Citrix
4 2 (2.63%) Cognizant
5 1 (1.32%) Sage
Bedford, Bedfordshire
Polar Recruitment
Salary: £35000 per annum + + Car (7K) + Bonus (4K) + Benefits
Posted: 6 days ago
City, London
SCC
Posted: 15 days ago
Hertfordshire
Capita - ITIN
Salary: £25000 - £28000 per annum + car
Posted: 22 days ago