The statistics below represent IT jobs advertised across the England region that had Customer Services Manager featuring in the job title. Included is a guide to the salaries offered over the 3 months to 30 June 2016 with a comparison to same period over 2 years.

3 months to
30 Jun 2016
Same period 2015 Same period 2014
Customer Service Manager
Rank 875 903 923
Rank change year-on-year
+28 +20
Permanent jobs requiring a Customer Services Manager 22 35 58
As % of all permanent IT jobs located in England 0.024% 0.034% 0.052%
As % of the Job Titles category 0.025% 0.035% 0.053%
Number of salaries quoted 19 29 54
Median salary £50,000 £52,500 £45,000
Median salary % change year-on-year
-4.76% +16.66%
90% offered a salary of more than £30,700 £31,600 £35,450
10% offered a salary of more than £56,000 £90,000 £58,500
UK excluding London median salary £42,500 £50,000 £44,000
% change year-on-year
-15.00% +13.63%
Customer Services Manager
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
88322 99835 108668
As % of all permanent IT jobs located in England 96.39% 96.49% 96.49%
Number of salaries quoted 75297 83205 89755
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Customer Services Manager
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured Customer Services Manager in the job title.

Customer Services Manager Jobs Demand Trend in England

Customer Services Manager
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Services Manager across the England region.

Customer Services Manager Salary Trend in England

Customer Services Manager
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Customer Services Manager across the England region over the 3 months to 30 June 2016.

Customer Services Manager Salary Histogram in England

Customer Services Manager
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Services Manager within the England region over the 3 months to 30 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +21 11 £52,500 -8.69% 1
East of England +32 4 £52,500 +10.52%
West Midlands -13 3 £42,500 -22.72%
East Midlands - 2 £27,500 -
Yorkshire +26 1 £31,500 -45.21%
South West +12 1 £47,500 +5.55%
Customer Services Manager
UK

Customer Services Manager Skill Set
Top 30 Related IT Skills in England

For the 6 months to 30 June 2016, Customer Services Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Customer Services Manager in the job title.

1 26 (52.00%) Service Delivery
2 24 (48.00%) ITIL
3 20 (40.00%) SLA
4 14 (28.00%) Service Management
5 13 (26.00%) Telecoms
6 11 (22.00%) Continuous Improvement
7 10 (20.00%) Amazon AWS
7 10 (20.00%) Agile Software Development
8 9 (18.00%) Microsoft
8 9 (18.00%) Analytical Skills
9 8 (16.00%) Incident Management
9 8 (16.00%) Finance
9 8 (16.00%) ITSM
10 7 (14.00%) ITIL V3
11 6 (12.00%) Office 365
11 6 (12.00%) Rackspace
11 6 (12.00%) Service Desk Management
11 6 (12.00%) Line Management
11 6 (12.00%) Presales
11 6 (12.00%) Critical Success Factor
11 6 (12.00%) Degree
11 6 (12.00%) LANDesk
11 6 (12.00%) Microsoft Azure
11 6 (12.00%) SharePoint
11 6 (12.00%) ITIL Certification
11 6 (12.00%) PRINCE2
11 6 (12.00%) MS Excel
11 6 (12.00%) ATM
12 5 (10.00%) Change Management
12 5 (10.00%) Performance Management

Customer Services Manager Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (12.00%) SharePoint
2 1 (2.00%) BizTalk Server
2 1 (2.00%) IBM Domino
2 1 (2.00%) Skype for Business
Applications
1 6 (12.00%) MS Excel
2 2 (4.00%) MS Office
3 1 (2.00%) MS Project
3 1 (2.00%) MS Visio
Business Applications
1 1 (2.00%) Oracle 11i
Cloud Services
1 10 (20.00%) Amazon AWS
2 6 (12.00%) Microsoft Azure
2 6 (12.00%) Office 365
Communications & Networking
1 6 (12.00%) ATM
2 4 (8.00%) Internet
3 3 (6.00%) IPv4
3 3 (6.00%) IPv6
3 3 (6.00%) PBX
3 3 (6.00%) Unified Communications
3 3 (6.00%) VoIP
3 3 (6.00%) VPN
4 1 (2.00%) Value-Added Service
Database & Business Intelligence
1 1 (2.00%) Oracle Database
1 1 (2.00%) Oracle Database 10g
1 1 (2.00%) Oracle Database 11g
1 1 (2.00%) Oracle9i Database
1 1 (2.00%) SQL Server
1 1 (2.00%) SQL Server 2000
1 1 (2.00%) SQL Server 2008
General
1 13 (26.00%) Telecoms
2 8 (16.00%) Finance
3 5 (10.00%) Spanish Language
4 4 (8.00%) French Language
4 4 (8.00%) German Language
4 4 (8.00%) Marketing
5 2 (4.00%) Banking
6 1 (2.00%) Back Office
6 1 (2.00%) Billing
6 1 (2.00%) Games
6 1 (2.00%) Portuguese Language
Libraries, Frameworks & Software Standards
1 2 (4.00%) CSS
Miscellaneous
1 9 (18.00%) Analytical Skills
2 5 (10.00%) Data Centre
3 4 (8.00%) EFT
4 2 (4.00%) Computer Science
5 1 (2.00%) Data Protection Act
5 1 (2.00%) Driving Licence
5 1 (2.00%) PMI
Operating Systems
1 1 (2.00%) Windows
1 1 (2.00%) Windows 7
1 1 (2.00%) Windows XP
Processes & Methodologies
1 26 (52.00%) Service Delivery
2 24 (48.00%) ITIL
3 14 (28.00%) Service Management
4 11 (22.00%) Continuous Improvement
5 10 (20.00%) Agile Software Development
6 8 (16.00%) Incident Management
6 8 (16.00%) ITSM
7 7 (14.00%) ITIL V3
8 6 (12.00%) Critical Success Factor
8 6 (12.00%) Line Management
8 6 (12.00%) Presales
8 6 (12.00%) PRINCE2
8 6 (12.00%) Service Desk Management
9 5 (10.00%) Change Management
9 5 (10.00%) Coaching
9 5 (10.00%) People Management
9 5 (10.00%) Performance Management
10 4 (8.00%) CRM
10 4 (8.00%) DevOps
10 4 (8.00%) Fraud Detection
Programming Languages
1 3 (6.00%) SQL
2 1 (2.00%) Java
Qualifications
1 6 (12.00%) Degree
1 6 (12.00%) ITIL Certification
2 1 (2.00%) PMI Certification
Quality Assurance & Compliance
1 20 (40.00%) SLA
2 2 (4.00%) QA
System Software
1 1 (2.00%) Active Directory
1 1 (2.00%) Oracle RAC
Systems Management
1 1 (2.00%) Data Guard
1 1 (2.00%) Oracle RMAN
Vendors
1 9 (18.00%) Microsoft
2 6 (12.00%) LANDesk
2 6 (12.00%) Rackspace
3 1 (2.00%) Axway
3 1 (2.00%) IBM
3 1 (2.00%) Kofax
3 1 (2.00%) Lotus
3 1 (2.00%) Oracle
3 1 (2.00%) Salesforce.com
3 1 (2.00%) ServiceNow
3 1 (2.00%) Zeacom
West London
ReThink Recruitment
Salary: £50000.00 - £55000.00 per annum
Posted: 2 days ago
Newcastle, Staffordshire
Searchability
Salary: £22000 - £28000 per annum + Benefits
Posted: Yesterday