The statistics below represent IT jobs advertised across the England region that had Customer Services Manager featuring in the job title. Included is a guide to the salaries offered over the 3 months to 4 May 2016 with a comparison to same period over 2 years.

3 months to
4 May 2016
Same period 2015 Same period 2014
Customer Service Manager
Rank 893 915 903
Rank change year-on-year
+22 -12
Permanent jobs requiring a Customer Services Manager 30 27 65
As % of all permanent IT jobs located in England 0.031% 0.026% 0.058%
As % of the Job Titles category 0.032% 0.027% 0.061%
Number of salaries quoted 28 20 57
Median salary £52,500 £52,500 £49,500
Median salary % change year-on-year
- +6.06%
90% offered a salary of more than £29,750 £39,600 £32,500
10% offered a salary of more than £65,000 £65,000 £55,000
UK excluding London median salary £46,500 £47,500 £49,500
% change year-on-year
-2.10% -4.04%
Customer Services Manager
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
92529 99293 107318
As % of all permanent IT jobs located in England 96.31% 96.54% 96.47%
Number of salaries quoted 78587 81827 87848
Median salary £47,000 £45,000 £45,000
Median salary % change year-on-year
+4.44% -
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Customer Services Manager
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured Customer Services Manager in the job title.

Customer Services Manager Jobs Demand Trend in England

Customer Services Manager
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Services Manager across the England region.

Customer Services Manager Salary Trend in England

Customer Services Manager
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Customer Services Manager across the England region over the 3 months to 4 May 2016.

Customer Services Manager Salary Histogram in England

Customer Services Manager
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Services Manager within the England region over the 3 months to 4 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +3 14 £52,500 - 1
South East +23 9 £52,500 +10.52%
North West +24 2 £26,250 -35.18%
East of England +18 2 £46,250 -2.63%
East Midlands - 2 £27,500 -
North East - 1 £52,500 - 1
Customer Services Manager
UK

Customer Services Manager Skill Set
Top 30 Related IT Skills in England

For the 6 months to 4 May 2016, Customer Services Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Customer Services Manager in the job title.

1 23 (42.59%) ITIL
2 22 (40.74%) Service Delivery
3 16 (29.63%) Service Management
4 15 (27.78%) SLA
5 13 (24.07%) Analytical Skills
6 11 (20.37%) Telecoms
7 10 (18.52%) Finance
7 10 (18.52%) ITIL Certification
8 9 (16.67%) People Management
8 9 (16.67%) Continuous Improvement
8 9 (16.67%) Microsoft
8 9 (16.67%) ATM
8 9 (16.67%) ITSM
9 8 (14.81%) MS Excel
9 8 (14.81%) Internet
9 8 (14.81%) Incident Management
9 8 (14.81%) Time Management
10 7 (12.96%) Amazon AWS
10 7 (12.96%) Line Management
10 7 (12.96%) ITIL V3
10 7 (12.96%) Agile Software Development
11 6 (11.11%) CSS
11 6 (11.11%) SharePoint
11 6 (11.11%) PRINCE2
11 6 (11.11%) Microsoft Azure
11 6 (11.11%) Office 365
11 6 (11.11%) Rackspace
11 6 (11.11%) Service Desk Management
11 6 (11.11%) Critical Success Factor
11 6 (11.11%) LANDesk

Customer Services Manager Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (11.11%) SharePoint
2 1 (1.85%) BizTalk Server
2 1 (1.85%) IBM Domino
Applications
1 8 (14.81%) MS Excel
2 5 (9.26%) MS Office
3 1 (1.85%) MS PowerPoint
3 1 (1.85%) MS Project
3 1 (1.85%) MS Visio
Business Applications
1 1 (1.85%) Oracle 11i
Cloud Services
1 7 (12.96%) Amazon AWS
2 6 (11.11%) Microsoft Azure
2 6 (11.11%) Office 365
Communications & Networking
1 9 (16.67%) ATM
2 8 (14.81%) Internet
3 1 (1.85%) PBX
3 1 (1.85%) Unified Communications
3 1 (1.85%) Value-Added Service
3 1 (1.85%) VoIP
Database & Business Intelligence
1 1 (1.85%) Oracle Database
1 1 (1.85%) Oracle Database 10g
1 1 (1.85%) Oracle Database 11g
1 1 (1.85%) Oracle9i Database
1 1 (1.85%) SQL Server
1 1 (1.85%) SQL Server 2000
1 1 (1.85%) SQL Server 2008
General
1 11 (20.37%) Telecoms
2 10 (18.52%) Finance
3 5 (9.26%) Spanish Language
4 4 (7.41%) French Language
4 4 (7.41%) German Language
5 3 (5.56%) Marketing
6 2 (3.70%) Banking
6 2 (3.70%) Law
6 2 (3.70%) Legal
7 1 (1.85%) Back Office
7 1 (1.85%) Billing
7 1 (1.85%) Games
7 1 (1.85%) Local Government
7 1 (1.85%) Portuguese Language
Libraries, Frameworks & Software Standards
1 6 (11.11%) CSS
Miscellaneous
1 13 (24.07%) Analytical Skills
2 4 (7.41%) EFT
3 2 (3.70%) Computer Science
4 1 (1.85%) Data Centre
4 1 (1.85%) Data Protection Act
4 1 (1.85%) Enterprise Software
Processes & Methodologies
1 23 (42.59%) ITIL
2 22 (40.74%) Service Delivery
3 16 (29.63%) Service Management
4 9 (16.67%) Continuous Improvement
4 9 (16.67%) ITSM
4 9 (16.67%) People Management
5 8 (14.81%) Incident Management
5 8 (14.81%) Time Management
6 7 (12.96%) Agile Software Development
6 7 (12.96%) ITIL V3
6 7 (12.96%) Line Management
7 6 (11.11%) Critical Success Factor
7 6 (11.11%) PRINCE2
7 6 (11.11%) Problem Management
7 6 (11.11%) Service Desk Management
8 5 (9.26%) Presales
8 5 (9.26%) Risk Management
8 5 (9.26%) Supplier Management
9 4 (7.41%) Customer Engagement
9 4 (7.41%) Fraud Detection
Programming Languages
1 2 (3.70%) SQL
2 1 (1.85%) Java
Qualifications
1 10 (18.52%) ITIL Certification
2 6 (11.11%) Degree
Quality Assurance & Compliance
1 15 (27.78%) SLA
2 2 (3.70%) QA
System Software
1 1 (1.85%) Oracle RAC
Systems Management
1 1 (1.85%) Data Guard
1 1 (1.85%) Oracle RMAN
Vendors
1 9 (16.67%) Microsoft
2 6 (11.11%) LANDesk
2 6 (11.11%) Rackspace
3 2 (3.70%) Salesforce.com
3 2 (3.70%) Sun
4 1 (1.85%) Axway
4 1 (1.85%) IBM
4 1 (1.85%) Kofax
4 1 (1.85%) Lotus
4 1 (1.85%) Oracle
4 1 (1.85%) ServiceNow
Newcastle, Staffordshire
Searchability
Salary: £25000 - £30000 per annum + Benefits
Posted: 6 days ago
London
HFG
Salary: £40000 - £115000 per annum
Posted: 12 days ago