The table below looks at the statistics for the Customer Services Manager role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Services Manager in their job title over the 3 months to 23 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
23 Oct 2014
Same period 2013 Same period 2012
Customer Service Manager
Rank 837 850 818
Rank change year-on-year
+13 -32
Permanent jobs requiring a Customer Services Manager 36 9 57
As % of all permanent IT jobs located in England 0.034% 0.009% 0.053%
As % of the Job Titles category 0.036% 0.010% 0.056%
Number of salaries quoted 29 6 49
Average salary £52,500 £35,661 £47,500
Average salary % change year-on-year
+47.21% -24.92%
90% offered a salary of more than £39,750 £25,750 £32,000
10% offered a salary of more than £55,000 £53,750 £68,000
UK excluding London average salary £52,500 £35,661 £47,500
% change year-on-year
+47.21% -24.92%
Customer Services Manager
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
101049 94581 101587
As % of all permanent IT jobs located in England 94.46% 94.55% 95.26%
Number of salaries quoted 83422 79408 87220
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £26,539 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Customer Services Manager
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Customer Services Manager in the job title across the England region as a proportion of the total demand within the Job Titles category.

Customer Services Manager Jobs Demand Trend in England

Customer Services Manager
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Services Manager across the England region.

Customer Services Manager Salary Trend in England

Customer Services Manager
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Customer Services Manager across the England region over the 3 months to 23 October 2014.

Customer Services Manager Salary Histogram in England

Customer Services Manager
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Services Manager within the England region over the 3 months to 23 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -3 14 £52,500 - 3
West Midlands - 11 £52,500 - 1
London -4 7 £37,500 +15.38% 2
South West - 3 £55,000 - 1
East of England - 1 - - 3
Customer Services Manager
UK

Customer Services Manager
Top 30 Related IT Skills in England

For the 6 months to 23 October 2014, IT jobs across the England region that cited Customer Services Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Services Manager in their job title.

1 49 (75.38%) Service Delivery
2 44 (67.69%) ITIL
3 33 (50.77%) SLA
4 17 (26.15%) Business Continuity
4 17 (26.15%) MS PowerPoint
4 17 (26.15%) Microsoft
4 17 (26.15%) Degree
4 17 (26.15%) Coaching
5 16 (24.62%) Business Continuity Planning
5 16 (24.62%) BCP
5 16 (24.62%) SQL
5 16 (24.62%) MS Excel
5 16 (24.62%) Disaster Recovery
5 16 (24.62%) Security Management
5 16 (24.62%) VMware
6 11 (16.92%) Continuous Improvement
7 9 (13.85%) Line Management
8 7 (10.77%) Finance
9 6 (9.23%) Service Management
9 6 (9.23%) Incident Management
10 5 (7.69%) CRM
11 4 (6.15%) Change Management
11 4 (6.15%) Project Management
11 4 (6.15%) Law
11 4 (6.15%) Legal
12 3 (4.62%) Telecoms
12 3 (4.62%) PRINCE2
12 3 (4.62%) ISO/IEC 27001
12 3 (4.62%) Business Development
12 3 (4.62%) Time Management

Customer Services Manager
Top Related IT Skills in England by Category

For the 6 months to 23 October 2014, IT jobs across the England region that cited Customer Services Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Services Manager in their job title. Up to 20 skills are shown per category.

Applications
1 17 (26.15%) MS PowerPoint
2 16 (24.62%) MS Excel
Communications & Networking
1 2 (3.08%) VPN
2 1 (1.54%) Broadband
2 1 (1.54%) PBX
2 1 (1.54%) Unified Communications
General
1 7 (10.77%) Finance
2 4 (6.15%) Law
2 4 (6.15%) Legal
3 3 (4.62%) Telecoms
3 3 (4.62%) Retail
4 1 (1.54%) Financial Institution
Miscellaneous
1 1 (1.54%) Social Media
1 1 (1.54%) Analytical Skills
Processes & Methodologies
1 49 (75.38%) Service Delivery
2 44 (67.69%) ITIL
3 17 (26.15%) Business Continuity
3 17 (26.15%) Coaching
4 16 (24.62%) Business Continuity Planning
4 16 (24.62%) BCP
4 16 (24.62%) Disaster Recovery
4 16 (24.62%) Security Management
5 11 (16.92%) Continuous Improvement
6 9 (13.85%) Line Management
7 6 (9.23%) Service Management
7 6 (9.23%) Incident Management
8 5 (7.69%) CRM
9 4 (6.15%) Change Management
9 4 (6.15%) Project Management
10 3 (4.62%) PRINCE2
10 3 (4.62%) Business Development
10 3 (4.62%) Time Management
11 2 (3.08%) ITIL V3
11 2 (3.08%) People Management
Programming Languages
1 16 (24.62%) SQL
2 2 (3.08%) C
Qualifications
1 17 (26.15%) Degree
2 3 (4.62%) PRINCE2 Practitioner
3 2 (3.08%) SC Cleared
3 2 (3.08%) Security Cleared
3 2 (3.08%) ITIL Certification
Quality Assurance & Compliance
1 33 (50.77%) SLA
2 3 (4.62%) ISO/IEC 27001
3 1 (1.54%) QA
System Software
1 1 (1.54%) VMware Infrastructure
Vendors
1 17 (26.15%) Microsoft
2 16 (24.62%) VMware
3 2 (3.08%) Cognizant
4 1 (1.54%) Avaya
4 1 (1.54%) Sun
4 1 (1.54%) Facebook
4 1 (1.54%) Twitter
Cambridge, Cambridgeshire
Oho Group Ltd.
Salary: £23000 to £30000 per annum - Exceptional Benefits and Environment
Posted: 21 hours ago
Bracknell, Berkshire
Synergize Consulting
Salary: From £45,000 to £60,000 per annum + £400 pcm Car Allowance + £5,000 An
Posted: Yesterday
City of London
Claremont Consulting Limited
Salary: £50000 - £55000 per annum + Benefits
Posted: 2 days ago
Hertfordshire
Capita - ITIN
Salary: £25000 - £28000 per annum + car
Posted: 6 days ago
Southampton, Hampshire
Synergize Consulting
Salary: From £45,000 to £60,000 per annum £400 pcm Car Allowance + £5K Annual
Posted: 6 days ago
Birmingham, West Midlands (County)
Synergize Consulting
Salary: From £45,000 to £60,000 per annum + £400 pcm Car Allowance + £5,000 An
Posted: 6 days ago
Berkhamsted, Hertfordshire
Ashridge Business School
Salary: £42,000 per annum
Posted: 14 days ago
Surrey
Capita - ITIN
Salary: £28000.00 - £30000.00 per annum
Posted: 19 days ago