The table below looks at the statistics for the Customer Services Manager role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Services Manager in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Customer Service Manager
Rank 864 835 855
Rank change year-on-year
-29 +20
Permanent jobs requiring a Customer Services Manager 24 18 34
As % of all permanent IT jobs located in England 0.022% 0.018% 0.031%
As % of the Job Titles category 0.023% 0.019% 0.032%
Number of salaries quoted 20 13 30
Average salary £44,000 £35,000 £45,000
Average salary % change year-on-year
+25.71% -22.22%
90% offered a salary of more than £32,500 £32,500 £30,000
10% offered a salary of more than £75,500 £42,198 £70,000
UK excluding London average salary £44,000 £35,661 £42,500
% change year-on-year
+23.38% -16.09%
Customer Services Manager
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
102569 93780 105055
As % of all permanent IT jobs located in England 94.38% 94.22% 95.25%
Number of salaries quoted 83761 78507 90409
Average salary £45,000 £43,500 £42,500
Average salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £26,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Customer Services Manager
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Customer Services Manager in the job title across the England region as a proportion of the total demand within the Job Titles category.

Customer Services Manager Jobs Demand Trend in England

Customer Services Manager
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Services Manager across the England region.

Customer Services Manager Salary Trend in England

Customer Services Manager
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Customer Services Manager across the England region over the 3 months to 29 August 2014.

Customer Services Manager Salary Histogram in England

Customer Services Manager
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Services Manager within the England region over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +2 12 £70,000 +115.38% 1
South East -20 5 £52,500 +31.25% 3
North West - 3 £38,000 - 1
South West - 2 £32,500 - 1
West Midlands -11 1 £52,500 +47.88%
Yorkshire -44 1 £35,000 -22.22%
Customer Services Manager
UK

Customer Services Manager
Top 30 Related IT Skills in England

For the 6 months to 29 August 2014, IT jobs across the England region that cited Customer Services Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Services Manager in their job title.

1 39 (60.94%) Service Delivery
2 37 (57.81%) ITIL
3 33 (51.56%) SLA
4 12 (18.75%) Continuous Improvement
5 11 (17.19%) MS Excel
6 10 (15.63%) Microsoft
6 10 (15.63%) Service Management
6 10 (15.63%) Business Continuity
6 10 (15.63%) Finance
6 10 (15.63%) VMware
6 10 (15.63%) MS PowerPoint
7 8 (12.50%) SQL
7 8 (12.50%) Degree
8 7 (10.94%) Business Continuity Planning
8 7 (10.94%) PRINCE2
8 7 (10.94%) BCP
8 7 (10.94%) Disaster Recovery
8 7 (10.94%) Security Management
9 6 (9.38%) Change Management
9 6 (9.38%) Telecoms
10 5 (7.81%) ITSM
10 5 (7.81%) CRM
10 5 (7.81%) Project Management
10 5 (7.81%) Marketing
11 4 (6.25%) PRINCE2 Practitioner
11 4 (6.25%) VMware Infrastructure
11 4 (6.25%) Social Media
11 4 (6.25%) Law
11 4 (6.25%) Legal
12 3 (4.69%) Financial Institution

Customer Services Manager
Top Related IT Skills in England by Category

For the 6 months to 29 August 2014, IT jobs across the England region that cited Customer Services Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Services Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (3.13%) MS Exchange
2 1 (1.56%) Blackberry Enterprise Server
2 1 (1.56%) SharePoint Server
Applications
1 11 (17.19%) MS Excel
2 10 (15.63%) MS PowerPoint
3 3 (4.69%) MS Visio
4 1 (1.56%) MS Office
Communications & Networking
1 2 (3.13%) VPN
2 1 (1.56%) DNS
2 1 (1.56%) Wireless
2 1 (1.56%) Unified Communications
2 1 (1.56%) Broadband
2 1 (1.56%) GSM
2 1 (1.56%) PBX
2 1 (1.56%) VoIP
General
1 10 (15.63%) Finance
2 6 (9.38%) Telecoms
3 5 (7.81%) Marketing
4 4 (6.25%) Law
4 4 (6.25%) Legal
5 3 (4.69%) Financial Institution
6 1 (1.56%) Retail
Miscellaneous
1 4 (6.25%) Social Media
2 2 (3.13%) Statistics
3 1 (1.56%) Handset
3 1 (1.56%) Mobile App
Operating Systems
1 3 (4.69%) Windows
2 2 (3.13%) Windows 8
3 1 (1.56%) Windows Server 2012
3 1 (1.56%) Windows XP
3 1 (1.56%) Windows Server 2003
3 1 (1.56%) Windows Server 2008
3 1 (1.56%) Windows 7
Processes & Methodologies
1 39 (60.94%) Service Delivery
2 37 (57.81%) ITIL
3 12 (18.75%) Continuous Improvement
4 10 (15.63%) Business Continuity
4 10 (15.63%) Service Management
5 7 (10.94%) Disaster Recovery
5 7 (10.94%) Security Management
5 7 (10.94%) PRINCE2
5 7 (10.94%) BCP
5 7 (10.94%) Business Continuity Planning
6 6 (9.38%) Change Management
7 5 (7.81%) ITSM
7 5 (7.81%) Project Management
7 5 (7.81%) CRM
8 3 (4.69%) Six Sigma
8 3 (4.69%) Asset Management
8 3 (4.69%) Incident Management
8 3 (4.69%) Business Development
9 2 (3.13%) Process Management
9 2 (3.13%) Product Management
Programming Languages
1 8 (12.50%) SQL
2 1 (1.56%) VB
2 1 (1.56%) VBA
2 1 (1.56%) C
2 1 (1.56%) C#
Qualifications
1 8 (12.50%) Degree
2 4 (6.25%) PRINCE2 Practitioner
3 3 (4.69%) ITIL Certification
4 1 (1.56%) SC Cleared
4 1 (1.56%) Security Cleared
Quality Assurance & Compliance
1 33 (51.56%) SLA
2 3 (4.69%) ISO/IEC 27001
3 1 (1.56%) QA
System Software
1 4 (6.25%) VMware Infrastructure
2 2 (3.13%) Active Directory
Vendors
1 10 (15.63%) Microsoft
1 10 (15.63%) VMware
2 3 (4.69%) Cisco
2 3 (4.69%) EMC
2 3 (4.69%) Salesforce.com
3 2 (3.13%) Cognizant
4 1 (1.56%) Facebook
4 1 (1.56%) Twitter
4 1 (1.56%) Avaya
4 1 (1.56%) Sun
Bedfordshire
Capita - ITIN
Salary: £.00 per annum
Posted: Yesterday
City, London
Synergize Consulting
Salary: From £60,000 to £75,000 per annum £450pcm Car Allowance, £10K Annual B
Posted: Yesterday
Southampton, Hampshire
Synergize Consulting
Salary: From £45,000 to £60,000 per annum £400 pcm Car Allowance + £5K Bonus
Posted: Yesterday
Guildford, Surrey
Synergize Consulting
Salary: From £45,000 to £60,000 per annum + £400 pcm Car Allowance + £5,000 An
Posted: Yesterday
Surrey
Capita - ITIN
Salary: £30000 per annum + Benefits
Posted: 24 days ago