The table below looks at the statistics for the Customer Services Manager role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Customer Services Manager in their job title over the 3 months to 11 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
11 Feb 2016
Same period 2015 Same period 2014
Customer Service Manager
Rank 910 880 863
Rank change year-on-year
-30 -17
Permanent jobs requiring a Customer Services Manager 25 57 74
As % of all permanent IT jobs located in the UK 0.025% 0.054% 0.070%
As % of the Job Titles category 0.026% 0.056% 0.073%
Number of salaries quoted 24 50 57
Average salary £42,500 £47,500 £52,500
Average salary % change year-on-year
-10.52% -9.52%
90% offered a salary of more than £33,250 £40,000 £32,500
10% offered a salary of more than £67,000 £52,500 £88,000
UK excluding London average salary £39,500 £47,500 £55,000
% change year-on-year
-16.84% -13.63%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
97363 102681 101319
As % of all permanent IT jobs located in the UK 96.13% 96.46% 96.26%
Number of salaries quoted 81714 85063 81425
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Customer Services Manager
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Customer Services Manager in the job title within the UK as a proportion of the total demand within the Job Titles category.

Customer Services Manager Jobs Demand Trend in the UK

Customer Services Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Services Manager within the UK.

Customer Services Manager Salary Trend in the UK

Customer Services Manager
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Services Manager over the 3 months to 11 February 2016 within the UK.

Customer Services Manager Salary Histogram in the UK

Customer Services Manager
Top 25 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Services Manager within the UK over the 3 months to 11 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -9 24 £42,500 -10.52% 5
North West +27 7 £40,000 -4.76%
Manchester +22 6 £41,250 -1.78%
London -1 6 £58,750 +11.90% 4
Yorkshire - 5 £35,000 -
North Yorkshire - 4 £35,000 -
East of England - 4 £47,500 -
Harrogate - 4 £35,000 -
South East -2 2 £60,000 +26.31% 1
Hertfordshire - 2 £55,000 -
Gatwick - 2 £60,000 -
West Sussex - 2 £60,000 -
Cheshire +23 1 £26,000 -65.33%
South Wales +5 1 £47,500 -
Wales +3 1 £47,500 -
Suffolk - 1 £47,500 -
Bedfordshire - 1 £39,000 -
West Yorkshire - 1 £32,500 -
Cardiff - 1 £47,500 -
Wakefield - 1 £32,500 -
Ipswich - 1 £47,500 -
Oldham - 1 £37,500 -
Luton - 1 £39,000 -
Alderley Edge - 1 £26,000 -
Watford - 1 £55,000 -

Customer Services Manager
Top 30 Related IT Skills

For the 6 months to 11 February 2016, IT jobs within the UK that cited Customer Services Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Services Manager in their job title.

1 20 (35.09%) ITIL
2 17 (29.82%) Telecoms
3 16 (28.07%) Service Delivery
4 12 (21.05%) Service Management
5 10 (17.54%) Time Management
5 10 (17.54%) CSS
5 10 (17.54%) ITIL Certification
6 9 (15.79%) Finance
7 8 (14.04%) Incident Management
7 8 (14.04%) People Management
8 7 (12.28%) Analytical Skills
8 7 (12.28%) Retail
9 6 (10.53%) Supplier Management
9 6 (10.53%) Problem Management
9 6 (10.53%) JIRA
9 6 (10.53%) Coaching
10 5 (8.77%) Mentoring
10 5 (8.77%) Continuous Improvement
10 5 (8.77%) Risk Management
10 5 (8.77%) ATM
11 4 (7.02%) Broadband
11 4 (7.02%) Internet
11 4 (7.02%) MS Office
11 4 (7.02%) PRINCE2
11 4 (7.02%) HTML
11 4 (7.02%) JavaScript
11 4 (7.02%) .NET
11 4 (7.02%) Customer Engagement
11 4 (7.02%) Digital Marketing
11 4 (7.02%) Degree

Customer Services Manager
Top Related IT Skills by Category

For the 6 months to 11 February 2016, IT jobs within the UK that cited Customer Services Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Services Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (1.75%) BizTalk Server
1 1 (1.75%) IBM Domino
1 1 (1.75%) IIS
Applications
1 4 (7.02%) MS Office
2 2 (3.51%) MS Excel
3 1 (1.75%) MS PowerPoint
Business Applications
1 1 (1.75%) Oracle 11i
Cloud Services
1 2 (3.51%) SaaS
Communications & Networking
1 5 (8.77%) ATM
2 4 (7.02%) Broadband
2 4 (7.02%) Internet
3 1 (1.75%) Value-Added Service
Database & Business Intelligence
1 1 (1.75%) Oracle Database
1 1 (1.75%) Oracle Database 10g
1 1 (1.75%) Oracle Database 11g
1 1 (1.75%) Oracle9i Database
1 1 (1.75%) SQL Server
1 1 (1.75%) SQL Server 2000
1 1 (1.75%) SQL Server 2008
Development Applications
1 6 (10.53%) JIRA
General
1 17 (29.82%) Telecoms
2 9 (15.79%) Finance
3 7 (12.28%) Retail
4 4 (7.02%) Marketing
5 3 (5.26%) Law
5 3 (5.26%) Legal
6 1 (1.75%) Back Office
6 1 (1.75%) Billing
6 1 (1.75%) Local Government
Libraries, Frameworks & Software Standards
1 10 (17.54%) CSS
2 4 (7.02%) .NET
2 4 (7.02%) HTML
Miscellaneous
1 7 (12.28%) Analytical Skills
2 4 (7.02%) Statistics
3 2 (3.51%) Computer Science
4 1 (1.75%) CMDB
4 1 (1.75%) Data Centre
4 1 (1.75%) Data Protection Act
4 1 (1.75%) Driving Licence
4 1 (1.75%) Enterprise Software
4 1 (1.75%) Performance Metrics
Operating Systems
1 1 (1.75%) Unix
Processes & Methodologies
1 20 (35.09%) ITIL
2 16 (28.07%) Service Delivery
3 12 (21.05%) Service Management
4 10 (17.54%) Time Management
5 8 (14.04%) Incident Management
5 8 (14.04%) People Management
6 6 (10.53%) Coaching
6 6 (10.53%) Problem Management
6 6 (10.53%) Supplier Management
7 5 (8.77%) Continuous Improvement
7 5 (8.77%) Mentoring
7 5 (8.77%) Risk Management
8 4 (7.02%) Customer Engagement
8 4 (7.02%) Digital Marketing
8 4 (7.02%) PRINCE2
9 3 (5.26%) ITSM
9 3 (5.26%) Project Management
10 2 (3.51%) Resource Management
10 2 (3.51%) Software Engineering
10 2 (3.51%) Stakeholder Management
Programming Languages
1 4 (7.02%) JavaScript
2 2 (3.51%) SQL
3 1 (1.75%) Java
Qualifications
1 10 (17.54%) ITIL Certification
2 4 (7.02%) Degree
3 3 (5.26%) PRINCE2 Certification
Quality Assurance & Compliance
1 3 (5.26%) SLA
System Software
1 1 (1.75%) Active Directory
1 1 (1.75%) Oracle RAC
Systems Management
1 1 (1.75%) Data Guard
1 1 (1.75%) Oracle RMAN
Vendors
1 3 (5.26%) Sun
2 2 (3.51%) Microsoft
2 2 (3.51%) ServiceNow
3 1 (1.75%) Axway
3 1 (1.75%) IBM
3 1 (1.75%) Kofax
3 1 (1.75%) LANDesk
3 1 (1.75%) Lotus
3 1 (1.75%) Oracle
3 1 (1.75%) Salesforce.com
Finchley
Lawrence Harvey
Salary: £45000.00 - £50000.00 per annum + car, bonus, pension, health
Posted: 6 days ago
Barnet, Hertfordshire
Lawrence Harvey IT & Change
Salary: £45000.00 - £50000.00 per annum + car, bonus, pension, health
Posted: 6 days ago
Maidenhead
Capita plc
Salary: £30000 per annum + Car
Posted: 23 days ago
London
IQ Telecom
Salary: £45000 per annum + Benefits Package, Healthcare
Posted: 24 days ago
London
Bluetown Online LTD
Posted: 27 days ago