The table below looks at the statistics for the Customer Services Manager role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Customer Services Manager in their job title over the 3 months to 17 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Dec 2014
Same period 2013 Same period 2012
Customer Service Manager
Rank 854 887 862
Rank change year-on-year
+33 -25
Permanent jobs requiring a Customer Services Manager 50 19 49
As % of all permanent IT jobs located in the UK 0.044% 0.017% 0.042%
As % of the Job Titles category 0.047% 0.018% 0.044%
Number of salaries quoted 46 18 44
Average salary £50,000 £33,712 £46,500
Average salary % change year-on-year
+48.31% -27.50%
90% offered a salary of more than £45,000 £28,600 £28,250
10% offered a salary of more than £53,500 £52,500 £50,000
UK excluding London average salary £48,750 £50,000 £50,000
% change year-on-year
-2.50% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
106613 103834 110631
As % of all permanent IT jobs located in the UK 94.68% 94.68% 95.35%
Number of salaries quoted 88722 84404 95272
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,430 £26,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Customer Services Manager
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Customer Services Manager in the job title within the UK as a proportion of the total demand within the Job Titles category.

Customer Services Manager Jobs Demand Trend in the UK

Customer Services Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Services Manager within the UK.

Customer Services Manager Salary Trend in the UK

Customer Services Manager
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Services Manager over the 3 months to 17 December 2014 within the UK.

Customer Services Manager Salary Histogram in the UK

Customer Services Manager
Top 18 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Services Manager within the UK over the 3 months to 17 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +30 45 £52,500 +55.73% 6
South East +15 24 £47,500 -5.00% 2
Birmingham +7 13 £52,500 - 1
West Midlands 0 13 £52,500 - 2
Berkshire - 9 £47,500 -
Bracknell - 9 £47,500 -
London +21 8 £52,500 +61.53% 1
Milton Keynes - 7 £47,500 - 2
Buckinghamshire - 7 £47,500 - 2
Hampshire -16 6 £52,500 +5.00%
Southampton - 6 £52,500 -
Newport - 5 £47,500 -
South Wales - 5 £47,500 -
Wales - 5 £47,500 -
Surrey -5 2 £29,000 +48.71%
Portsmouth - 1 £40,000 -
Weybridge - 1 £29,000 -
Egham - 1 - -

Customer Services Manager
Top 30 Related IT Skills

For the 6 months to 17 December 2014, IT jobs within the UK that cited Customer Services Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Services Manager in their job title.

1 74 (88.10%) Service Delivery
2 65 (77.38%) ITIL
3 51 (60.71%) SLA
4 47 (55.95%) Coaching
5 44 (52.38%) Microsoft
5 44 (52.38%) MS PowerPoint
5 44 (52.38%) Degree
6 43 (51.19%) Business Continuity
7 42 (50.00%) SQL
7 42 (50.00%) MS Excel
7 42 (50.00%) BCP
7 42 (50.00%) Disaster Recovery
7 42 (50.00%) Security Management
7 42 (50.00%) VMware
7 42 (50.00%) Business Continuity Planning
8 11 (13.10%) Service Management
8 11 (13.10%) Incident Management
9 8 (9.52%) SC Cleared
9 8 (9.52%) Security Cleared
9 8 (9.52%) Continuous Improvement
10 7 (8.33%) Finance
11 6 (7.14%) CRM
12 5 (5.95%) Change Management
13 4 (4.76%) Law
13 4 (4.76%) Legal
13 4 (4.76%) Life Science
13 4 (4.76%) Problem Management
14 3 (3.57%) Telecoms
14 3 (3.57%) Retail
14 3 (3.57%) Statistics

Customer Services Manager
Top Related IT Skills by Category

For the 6 months to 17 December 2014, IT jobs within the UK that cited Customer Services Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Services Manager in their job title. Up to 20 skills are shown per category.

Applications
1 44 (52.38%) MS PowerPoint
2 42 (50.00%) MS Excel
Business Applications
1 1 (1.19%) Sage 50
Cloud Services
1 3 (3.57%) SaaS
Communications & Networking
1 2 (2.38%) VPN
2 1 (1.19%) Internet
Development Applications
1 3 (3.57%) JIRA
General
1 7 (8.33%) Finance
2 4 (4.76%) Law
2 4 (4.76%) Legal
3 3 (3.57%) Retail
3 3 (3.57%) Telecoms
4 1 (1.19%) Financial Institution
Miscellaneous
1 4 (4.76%) Life Science
2 3 (3.57%) Digital Media
2 3 (3.57%) Statistics
3 2 (2.38%) Analytical Skills
4 1 (1.19%) Data Protection Act
4 1 (1.19%) Mathematics
4 1 (1.19%) Management Information System
4 1 (1.19%) Social Media
Processes & Methodologies
1 74 (88.10%) Service Delivery
2 65 (77.38%) ITIL
3 47 (55.95%) Coaching
4 43 (51.19%) Business Continuity
5 42 (50.00%) BCP
5 42 (50.00%) Disaster Recovery
5 42 (50.00%) Security Management
5 42 (50.00%) Business Continuity Planning
6 11 (13.10%) Incident Management
6 11 (13.10%) Service Management
7 8 (9.52%) Continuous Improvement
8 6 (7.14%) CRM
9 5 (5.95%) Change Management
10 4 (4.76%) Problem Management
11 3 (3.57%) Time Management
11 3 (3.57%) Business Development
11 3 (3.57%) Line Management
12 2 (2.38%) ITIL V3
12 2 (2.38%) Workflow
12 2 (2.38%) Quality Management
Programming Languages
1 42 (50.00%) SQL
2 2 (2.38%) C
Qualifications
1 44 (52.38%) Degree
2 8 (9.52%) SC Cleared
2 8 (9.52%) Security Cleared
3 2 (2.38%) ITIL Certification
Quality Assurance & Compliance
1 51 (60.71%) SLA
2 2 (2.38%) ISO/IEC 27001
Vendors
1 44 (52.38%) Microsoft
2 42 (50.00%) VMware
3 2 (2.38%) Cognizant
4 1 (1.19%) Facebook
4 1 (1.19%) Twitter
4 1 (1.19%) Sun
4 1 (1.19%) Sage
City, London
SCC
Posted: 6 hours ago
Milton Keynes, Buckinghamshire
Synergize Consulting
Salary: From £45,000 to £50,000 per annum + £400 pcm Car Allowance + £5,000 An
Posted: 6 days ago
Birmingham, West Midlands (County)
SCC
Posted: 6 days ago
Sunderland, Tyne and Wear
SCC
Salary: Competitive
Posted: 6 days ago
Milton Keynes, Buckinghamshire
SCC
Posted: 6 days ago
Coventry
Capita - ITIN
Salary: £20000.00 - £25000.00 per annum
Posted: 19 days ago