THIS SITE USES COOKIES. READ MORE

Customer Services Manager Jobs
 
Demand Trend Salary Trend Salary Histogram Job Locations Related Skills

The first table below looks at the demand for the Customer Services Manager role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Customer Services Manager in their job title over the 3 months to 20 June 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
3 months to
20 Jun 2013		 Same period 2012 Same period 2011
Customer Service Manager
Rank 822 887 866
Rank change year-on-year
+65 -21
Permanent jobs requiring a Customer Services Manager 37 9 23
As % of all permanent IT jobs located in the UK 0.033% 0.008% 0.018%
As % of the Job Titles category 0.035% 0.008% 0.019%
Number of salaries quoted 15 8 21
Average salary £38,000 £41,153 £45,000
Average salary % change year-on-year
-7.66% -8.54%
90% offered a salary of more than £32,200 £30,000 £30,000
10% offered a salary of more than £48,800 £52,250 £55,000
UK excluding London average salary £44,000 £41,153 £40,000
% change year-on-year
+6.91% +2.88%
All Job Titles
UK
Permanent IT job ads with a match in the
Job Titles category		 104260 112424 121400
As % of all permanent IT jobs located in the UK 94.39% 94.97% 94.14%
Number of salaries quoted 86734 96496 103078
Average salary £42,500 £42,500 £42,500
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £67,500 £72,500 £70,000
UK excluding London average salary £38,000 £38,500 £37,500
% change year-on-year
-1.29% +2.66%

Customer Services Manager
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Customer Services Manager within the UK as a proportion of the total demand within the Job Titles category.

Customer Services Manager Jobs Demand Trend

Customer Services Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Services Manager within the UK.

Customer Services Manager Salary Trend

Customer Services Manager
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Services Manager over the 3 months to 20 June 2013 within the UK.

Customer Services Manager Salary Histogram

Customer Services Manager
Top 20 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Services Manager within the UK over the 3 months to 20 June 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)		 Rank Change
on Same Period
Last Year		 Matching
Permanent
IT Job Ads		 Average Salary
Last 3 Months		 Average Salary
% Change
on Same Period
Last Year		 Find
Job
Vacancies
England +38 34 £38,250 -7.05% 3
South East +24 14 £38,000 -24.00%
London +29 13 £35,000 -30.00% 3
City of London +17 11 £33,750 - 3
Yorkshire +8 6 £45,250 +9.95%
Berkshire -2 6 - -
Bracknell -16 6 - -
Harrogate - 6 £45,250 -
North Yorkshire - 6 £45,250 -
Surrey - 5 £38,000 -
Camberley - 5 £38,000 -
Cardiff - 2 - -
High Wycombe - 2 - -
Buckinghamshire - 2 - -
South Wales - 2 - -
Wales - 2 - -
East of England - 1 £31,000 -
Hammersmith - 1 £47,000 -
Hertfordshire - 1 £31,000 -
Middlesex - 1 £52,000 -

Customer Services Manager
Top 30 Related IT Skills

For the 6 months to 20 June 2013, IT jobs within the UK that cited Customer Services Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Services Manager in their job title.

1 35 (61.40%) ITIL
2 34 (59.65%) Service Delivery
3 32 (56.14%) Telecoms
4 23 (40.35%) Continuous Improvement
5 21 (36.84%) ITIL Certification
6 20 (35.09%) Service Management
7 12 (21.05%) SLA
8 10 (17.54%) Problem Management
9 8 (14.04%) Finance
10 7 (12.28%) CRM
11 6 (10.53%) ITIL V3
12 5 (8.772%) VoIP
13 4 (7.018%) DNS
13 4 (7.018%) ATM
13 4 (7.018%) Windows
13 4 (7.018%) Internet
14 3 (5.263%) Project Management
14 3 (5.263%) B2B
14 3 (5.263%) GSM
14 3 (5.263%) Incident Management
14 3 (5.263%) Statistics
14 3 (5.263%) Time Management
15 2 (3.509%) Resource Management
15 2 (3.509%) Marketing
15 2 (3.509%) VMware
15 2 (3.509%) Dutch Language
15 2 (3.509%) Enterprise Software
15 2 (3.509%) Broadband
15 2 (3.509%) Linux
15 2 (3.509%) MS Excel

Customer Services Manager
Top Related IT Skills by Category

For the 6 months to 20 June 2013, IT jobs within the UK that cited Customer Services Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Services Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (1.754%) SharePoint Server
Applications
1 2 (3.509%) MS Excel
2 1 (1.754%) MS Office
Communications & Networking
1 5 (8.772%) VoIP
2 4 (7.018%) DNS
2 4 (7.018%) ATM
2 4 (7.018%) Internet
3 3 (5.263%) GSM
4 2 (3.509%) Broadband
General
1 32 (56.14%) Telecoms
2 8 (14.04%) Finance
3 2 (3.509%) Marketing
3 2 (3.509%) Dutch Language
3 2 (3.509%) Automotive
4 1 (1.754%) German Language
4 1 (1.754%) Billing
Miscellaneous
1 3 (5.263%) Statistics
2 2 (3.509%) Enterprise Software
3 1 (1.754%) Handset
3 1 (1.754%) Management Information System
3 1 (1.754%) Firmware
3 1 (1.754%) Mathematics
3 1 (1.754%) iPhone
Operating Systems
1 4 (7.018%) Windows
2 2 (3.509%) Linux
Processes & Methodologies
1 35 (61.40%) ITIL
2 34 (59.65%) Service Delivery
3 23 (40.35%) Continuous Improvement
4 20 (35.09%) Service Management
5 10 (17.54%) Problem Management
6 7 (12.28%) CRM
7 6 (10.53%) ITIL V3
8 3 (5.263%) Project Management
8 3 (5.263%) B2B
8 3 (5.263%) Incident Management
8 3 (5.263%) Time Management
9 2 (3.509%) Resource Management
9 2 (3.509%) Business Intelligence
9 2 (3.509%) Change Management
10 1 (1.754%) Migration
10 1 (1.754%) Process Management
10 1 (1.754%) Demand Management
10 1 (1.754%) Root Cause Analysis
10 1 (1.754%) Project Planning
10 1 (1.754%) Data Protection
Qualifications
1 21 (36.84%) ITIL Certification
2 1 (1.754%) DV Cleared
2 1 (1.754%) Security Cleared
Quality Assurance & Compliance
1 12 (21.05%) SLA
Vendors
1 2 (3.509%) VMware
1 2 (3.509%) Avaya
1 2 (3.509%) Citrix
2 1 (1.754%) Nokia
2 1 (1.754%) Microsoft
2 1 (1.754%) HP
2 1 (1.754%) ServiceNow
2 1 (1.754%) LANDesk
Customer Service Manager - IT & Telecoms
City, London
Are you a ITIL focused Customer Service Manager / IT Services Manager - Telecoms & IT Service Manager - IT Services Delivery Manager?... Key Skills: ITIL experience - ( ITIL certification Advantageous) Client focussed.
Reflex Computer Recruitment
Salary: £35000 per annum + + Benefits
Posted: 16 June 2013
Customer Services Manager /IT Service Manager / ITIL
City, London
This role would is a suit a Service Manager - IT Customer Service Manager - who is familiar with ITIL and has strong communication and customer facing skills to work...
Reflex Computer Recruitment
Salary: £30000 - £35000 per annum + Bens
Posted: 13 June 2013
Customer Service Manager - Call Centre, B2B, Telecom / Mobile
City, London
Customer Service Sales Manager is required to provide administrative support to the sales team as well as running the operations of B2B SIM orders (processing and shipping) - managing...
Claremont Consulting Ltd
Salary: £30000 - £35000 per annum + BONUS + BENEFITS
Posted: 19 June 2013
Customer Services Manager jobs| About us| Contact us| Copyright| Disclaimer| Privacy Policy & Cookies
Last Updated Thursday 20 June 2013
IT Jobs Watch, Tracking the IT Job Market
Copyright © 2004-2013 Paradigm Software (UK) Limited. All rights reserved.