The statistics below represent IT jobs advertised across the UK that had Customer Services Manager featuring in the job title. Included is a guide to the salaries offered over the 3 months to 1 March 2017 with a comparison to same period over 2 years.

3 months to
1 Mar 2017
Same period 2016 Same period 2015
Customer Service Manager
UK
Rank 830 914 913
Rank change year-on-year
+84 -1
Permanent jobs requiring a Customer Services Manager 13 30 51
As % of all permanent IT jobs located in the UK 0.016% 0.029% 0.048%
As % of the Job Titles category 0.016% 0.030% 0.049%
Number of salaries quoted 6 30 44
Median salary £32,000 £45,000 £47,500
Median salary % change year-on-year
-28.88% -5.26%
90% offered a salary of more than £27,500 £32,250 £38,250
10% offered a salary of more than £35,000 £61,000 £68,500
UK excluding London median salary £32,000 £40,750 £45,000
% change year-on-year
-21.47% -9.44%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
79794 98559 103528
As % of all permanent IT jobs located in the UK 96.29% 96.43% 96.69%
Number of salaries quoted 66278 82600 85180
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

Customer Services Manager
Jobs Demand Trend

The demand trend of job ads that featured Customer Services Manager in the job title.

Customer Services Manager Jobs Demand Trend in the UK

Customer Services Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Services Manager within the UK.

Customer Services Manager Salary Trend in the UK

Customer Services Manager
Top 12 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Services Manager within the UK over the 3 months to 1 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +94 13 £32,000 -28.88%
North West -11 4 £27,500 -21.42%
Manchester -22 4 £27,500 -35.29%
Leicestershire - 4 - -
East Midlands - 4 - -
East of England +26 3 £35,000 -26.31%
Essex - 3 £35,000 -
Harlow - 3 £35,000 -
London +62 1 - -
South East +55 1 - -
Surrey +54 1 - -
Staines - 1 - -

Customer Services Manager Skill Set
Top 30 Related IT Skills

For the 6 months to 1 March 2017, Customer Services Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Customer Services Manager in the job title.

1 23 (54.76%) Service Delivery
2 14 (33.33%) ITIL
2 14 (33.33%) Project Management
3 8 (19.05%) ITIL Certification
4 7 (16.67%) Continuous Improvement
4 7 (16.67%) CRM
4 7 (16.67%) Incident Management
5 6 (14.29%) Problem Management
5 6 (14.29%) Time Management
5 6 (14.29%) SLA
5 6 (14.29%) Service Management
5 6 (14.29%) Law
5 6 (14.29%) Process Improvement
6 5 (11.90%) People Management
6 5 (11.90%) Legal
6 5 (11.90%) Finance
6 5 (11.90%) E-Commerce
6 5 (11.90%) MS Office
7 4 (9.52%) Marketing
7 4 (9.52%) Business Development
7 4 (9.52%) French Language
7 4 (9.52%) Online Marketing
7 4 (9.52%) MS Excel
7 4 (9.52%) Sun
7 4 (9.52%) Coaching
7 4 (9.52%) User Experience
8 3 (7.14%) Analytical Skills
8 3 (7.14%) Customer Engagement
8 3 (7.14%) Microsoft
8 3 (7.14%) Process Management

Customer Services Manager Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 5 (11.90%) MS Office
2 4 (9.52%) MS Excel
Business Applications
1 1 (2.38%) Payment Gateway
Cloud Services
1 1 (2.38%) SaaS
Communications & Networking
1 2 (4.76%) Broadband
1 2 (4.76%) Internet
General
1 6 (14.29%) Law
2 5 (11.90%) Finance
2 5 (11.90%) Legal
3 4 (9.52%) French Language
3 4 (9.52%) Marketing
4 3 (7.14%) German Language
4 3 (7.14%) Telecoms
5 1 (2.38%) Back Office
5 1 (2.38%) Financial Institution
5 1 (2.38%) Manufacturing
5 1 (2.38%) Publishing
5 1 (2.38%) Retail
5 1 (2.38%) Spanish Language
Miscellaneous
1 4 (9.52%) User Experience
2 3 (7.14%) Analytical Skills
2 3 (7.14%) Management Information System
3 2 (4.76%) Virtual Team
4 1 (2.38%) Data Centre
Processes & Methodologies
1 23 (54.76%) Service Delivery
2 14 (33.33%) ITIL
2 14 (33.33%) Project Management
3 7 (16.67%) Continuous Improvement
3 7 (16.67%) CRM
3 7 (16.67%) Incident Management
4 6 (14.29%) Problem Management
4 6 (14.29%) Process Improvement
4 6 (14.29%) Service Management
4 6 (14.29%) Time Management
5 5 (11.90%) E-Commerce
5 5 (11.90%) People Management
6 4 (9.52%) Business Development
6 4 (9.52%) Coaching
6 4 (9.52%) Online Marketing
7 3 (7.14%) Customer Engagement
7 3 (7.14%) Process Management
8 2 (4.76%) Data Analysis
8 2 (4.76%) ITIL V3
8 2 (4.76%) ITSM
Qualifications
1 8 (19.05%) ITIL Certification
2 1 (2.38%) BC Cleared
2 1 (2.38%) Degree
2 1 (2.38%) Security Cleared
Quality Assurance & Compliance
1 6 (14.29%) SLA
2 1 (2.38%) PCI DSS
2 1 (2.38%) QA
Vendors
1 4 (9.52%) Sun
2 3 (7.14%) Microsoft
3 1 (2.38%) SAP