The statistics below represent IT jobs advertised across the UK that had Customer Services Manager featuring in the job title. Included is a guide to the salaries offered over the 3 months to 30 August 2016 with a comparison to same period over 2 years.

3 months to
30 Aug 2016
Same period 2015 Same period 2014
Customer Service Manager
Rank 882 934 923
Rank change year-on-year
+52 -11
Permanent jobs requiring a Customer Services Manager 28 36 45
As % of all permanent IT jobs located in the UK 0.029% 0.033% 0.039%
As % of the Job Titles category 0.030% 0.035% 0.041%
Number of salaries quoted 27 33 40
Median salary £52,500 £52,000 £44,750
Median salary % change year-on-year
+0.96% +16.20%
90% offered a salary of more than £39,500 £32,100 £34,750
10% offered a salary of more than £65,000 £90,000 £70,500
UK excluding London median salary £42,500 £50,000 £44,250
% change year-on-year
-15.00% +12.99%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
94118 103558 110626
As % of all permanent IT jobs located in the UK 96.35% 96.21% 96.45%
Number of salaries quoted 79197 85888 89230
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,500 £27,000 £26,500
10% offered a salary of more than £72,500 £67,500 £70,000
UK excluding London median salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Customer Services Manager
Jobs Demand Trend

The demand trend of job ads that featured Customer Services Manager in the job title.

Customer Services Manager Jobs Demand Trend in the UK

Customer Services Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Services Manager within the UK.

Customer Services Manager Salary Trend in the UK

Customer Services Manager
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Services Manager over the 3 months to 30 August 2016 within the UK.

Customer Services Manager Salary Histogram in the UK

Customer Services Manager
Top 20 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Services Manager within the UK over the 3 months to 30 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +24 26 £52,500 +0.96% 5
London +42 17 £54,500 -17.73% 3
South East +21 3 £57,500 +5.50%
West Midlands -5 3 £42,500 -18.26% 1
Surrey +30 2 £46,500 -14.67%
Bristol +7 2 £47,500 -5.00% 1
South West -5 2 £47,500 -5.00% 1
Wales - 2 £39,500 -
Cardiff - 2 £39,500 -
Shropshire - 2 £42,500 -
South Wales - 2 £39,500 -
Telford - 2 £42,500 -
City of London +57 1 £62,500 -36.70% 1
Watford - 1 £55,000 -
Reigate - 1 £57,500 -
Crawley - 1 £57,500 -
Wolverhampton - 1 £36,500 -
West Sussex - 1 £57,500 -
East of England - 1 £55,000 -
Hertfordshire - 1 £55,000 -

Customer Services Manager Skill Set
Top 30 Related IT Skills

For the 6 months to 30 August 2016, Customer Services Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Customer Services Manager in the job title.

1 38 (66.67%) Service Delivery
2 17 (29.82%) ITIL
2 17 (29.82%) SLA
3 14 (24.56%) Telecoms
4 11 (19.30%) Amazon AWS
4 11 (19.30%) Agile Software Development
5 10 (17.54%) Finance
5 10 (17.54%) Incident Management
5 10 (17.54%) Continuous Improvement
6 9 (15.79%) Project Management
6 9 (15.79%) Service Management
7 8 (14.04%) DevOps
8 7 (12.28%) Degree
9 6 (10.53%) Analytical Skills
10 5 (8.77%) Presales
10 5 (8.77%) Line Management
10 5 (8.77%) Spanish Language
10 5 (8.77%) Performance Management
10 5 (8.77%) Change Management
10 5 (8.77%) ITSM
10 5 (8.77%) Microsoft
10 5 (8.77%) CRM
11 4 (7.02%) ATM
11 4 (7.02%) SQL
11 4 (7.02%) PRINCE2
11 4 (7.02%) MS Excel
11 4 (7.02%) EFT
11 4 (7.02%) Internet
11 4 (7.02%) ITIL V3
11 4 (7.02%) French Language

Customer Services Manager Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (5.26%) SharePoint
2 1 (1.75%) Skype for Business
Applications
1 4 (7.02%) MS Excel
2 2 (3.51%) MS Office
3 1 (1.75%) MS Project
3 1 (1.75%) MS Visio
Cloud Services
1 11 (19.30%) Amazon AWS
2 3 (5.26%) Microsoft Azure
2 3 (5.26%) Office 365
Communications & Networking
1 4 (7.02%) ATM
1 4 (7.02%) Internet
2 3 (5.26%) IPv4
2 3 (5.26%) IPv6
2 3 (5.26%) PBX
2 3 (5.26%) Unified Communications
2 3 (5.26%) VoIP
2 3 (5.26%) VPN
Database & Business Intelligence
1 1 (1.75%) Data Mining
1 1 (1.75%) RDBMS
1 1 (1.75%) Relational Database
1 1 (1.75%) SQL Server
1 1 (1.75%) SQL Server Analysis Services
General
1 14 (24.56%) Telecoms
2 10 (17.54%) Finance
3 5 (8.77%) Spanish Language
4 4 (7.02%) French Language
4 4 (7.02%) German Language
5 3 (5.26%) Marketing
6 2 (3.51%) Banking
6 2 (3.51%) Electronics
7 1 (1.75%) Billing
7 1 (1.75%) Legal
7 1 (1.75%) Portuguese Language
Libraries, Frameworks & Software Standards
1 1 (1.75%) Middleware
Miscellaneous
1 6 (10.53%) Analytical Skills
2 4 (7.02%) Data Centre
2 4 (7.02%) EFT
3 3 (5.26%) Statistics
4 1 (1.75%) Computer Science
4 1 (1.75%) Driving Licence
4 1 (1.75%) PMI
Operating Systems
1 1 (1.75%) Windows
1 1 (1.75%) Windows 7
1 1 (1.75%) Windows XP
Processes & Methodologies
1 38 (66.67%) Service Delivery
2 17 (29.82%) ITIL
3 11 (19.30%) Agile Software Development
4 10 (17.54%) Continuous Improvement
4 10 (17.54%) Incident Management
5 9 (15.79%) Project Management
5 9 (15.79%) Service Management
6 8 (14.04%) DevOps
7 5 (8.77%) Change Management
7 5 (8.77%) CRM
7 5 (8.77%) ITSM
7 5 (8.77%) Line Management
7 5 (8.77%) Performance Management
7 5 (8.77%) Presales
8 4 (7.02%) Fraud Detection
8 4 (7.02%) ITIL V3
8 4 (7.02%) PRINCE2
9 3 (5.26%) Coaching
9 3 (5.26%) Process Improvement
9 3 (5.26%) Root Cause Analysis
Programming Languages
1 4 (7.02%) SQL
Qualifications
1 7 (12.28%) Degree
2 3 (5.26%) ITIL Certification
3 2 (3.51%) HNC
4 1 (1.75%) ISEB
4 1 (1.75%) ISEB Practitioner
4 1 (1.75%) PMI Certification
4 1 (1.75%) PRINCE2 Certification
Quality Assurance & Compliance
1 17 (29.82%) SLA
2 2 (3.51%) QA
System Software
1 1 (1.75%) Active Directory
Vendors
1 5 (8.77%) Microsoft
2 3 (5.26%) LANDesk
2 3 (5.26%) Rackspace
3 1 (1.75%) IBM
3 1 (1.75%) Zeacom
City, London
Careerwise UK Limited
Salary: £45000 - £55000 per annum + benefits
Posted: 3 days ago
London
Careerwise UK Limited
Salary: £50000 - £55000 per annum + Pension, Healthcare, onsite canteen
Posted: 3 days ago
Birmingham
Nigel Frank International Ltd
Salary: £40000 - £45000 per annum
Posted: 3 days ago
London
Careerwise UK Limited
Salary: £60000 - £65000 per annum + bonus + benefits
Posted: 5 days ago
Bristol
Computer Futures
Salary: £45000 - £50000 per annum + competitive
Posted: 22 days ago