The first table below looks at the demand for the Customer Services Manager role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Customer Services Manager in their job title over the 3 months to 28 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
3 months to
28 Jul 2014
Same period 2013 Same period 2012
Customer Service Manager
Rank 880 845 879
Rank change year-on-year
-35 +34
Permanent jobs requiring a Customer Services Manager 33 37 17
As % of all permanent IT jobs located in the UK 0.028% 0.034% 0.014%
As % of the Job Titles category 0.030% 0.036% 0.015%
Number of salaries quoted 28 20 16
Average salary £44,000 £35,000 £33,750
Average salary % change year-on-year
+25.71% +3.70%
90% offered a salary of more than £32,500 £32,500 £30,000
10% offered a salary of more than £76,500 £45,000 £50,000
UK excluding London average salary £38,000 £41,000 £33,750
% change year-on-year
-7.31% +21.48%
Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
110530 102537 112239
As % of all permanent IT jobs located in the UK 94.42% 94.28% 95.11%
Number of salaries quoted 90232 84940 96167
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £27,500
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -

Customer Services Manager
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Customer Services Manager in the job title within the UK as a proportion of the total demand within the Job Titles category.

Customer Services Manager Jobs Demand Trend in the UK

Customer Services Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Services Manager within the UK.

Customer Services Manager Salary Trend in the UK

Customer Services Manager
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Services Manager over the 3 months to 28 July 2014 within the UK.

Customer Services Manager Salary Histogram in the UK

Customer Services Manager
Top 23 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Services Manager within the UK over the 3 months to 28 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -32 29 £44,000 +24.82% 6
London -60 12 £70,000 +115.38% 2
Manchester - 6 £38,000 - 1
North West - 6 £38,000 - 1
South East +1 3 £44,000 +15.78%
West Midlands -9 3 £47,500 +33.80% 2
City of London -22 3 £72,500 +123.07%
Kent - 3 £44,000 -
Tunbridge Wells - 3 £44,000 -
South West - 3 £32,500 -
South Wales -5 2 £55,000 -
Wales -9 2 £55,000 -
Cardiff -10 2 £55,000 -
Yorkshire -42 2 £35,000 -22.22%
Bristol - 2 £32,500 -
Birmingham - 2 £50,000 - 2
North Yorkshire -14 1 £35,000 -22.65%
Harrogate -21 1 £35,000 -22.65%
West Yorkshire -35 1 - -
Worcestershire - 1 £47,250 -
Bradford - 1 - -
Exeter - 1 £32,500 -
Devon - 1 £32,500 -

Customer Services Manager
Top 30 Related IT Skills

For the 6 months to 28 July 2014, IT jobs within the UK that cited Customer Services Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Services Manager in their job title.

1 42 (59.15%) Service Delivery
2 37 (52.11%) ITIL
3 27 (38.03%) SLA
4 12 (16.90%) Continuous Improvement
5 11 (15.49%) Service Management
6 7 (9.86%) Finance
6 7 (9.86%) Project Management
6 7 (9.86%) PRINCE2
7 6 (8.45%) MS Excel
7 6 (8.45%) Microsoft
7 6 (8.45%) Change Management
8 5 (7.04%) ITSM
8 5 (7.04%) Business Continuity
8 5 (7.04%) Telecoms
8 5 (7.04%) VMware
8 5 (7.04%) Marketing
8 5 (7.04%) MS PowerPoint
8 5 (7.04%) Degree
9 4 (5.63%) PRINCE2 Practitioner
9 4 (5.63%) VMware Infrastructure
9 4 (5.63%) Social Media
9 4 (5.63%) Management Information System
9 4 (5.63%) Law
9 4 (5.63%) Legal
9 4 (5.63%) CRM
9 4 (5.63%) Windows
10 3 (4.23%) SQL
10 3 (4.23%) MS Visio
10 3 (4.23%) MS Exchange
10 3 (4.23%) Salesforce.com

Customer Services Manager
Top Related IT Skills by Category

For the 6 months to 28 July 2014, IT jobs within the UK that cited Customer Services Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Services Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (4.23%) MS Exchange
2 1 (1.41%) Blackberry Enterprise Server
2 1 (1.41%) Exchange Server 2003
2 1 (1.41%) SharePoint Server
Applications
1 6 (8.45%) MS Excel
2 5 (7.04%) MS PowerPoint
3 3 (4.23%) MS Visio
4 1 (1.41%) MS Office
Cloud Services
1 1 (1.41%) IaaS
Communications & Networking
1 2 (2.82%) Broadband
2 1 (1.41%) GSM
2 1 (1.41%) PBX
2 1 (1.41%) VoIP
2 1 (1.41%) DNS
2 1 (1.41%) Wireless
2 1 (1.41%) Unified Communications
Database & Business Intelligence
1 1 (1.41%) SQL Server
General
1 7 (9.86%) Finance
2 5 (7.04%) Telecoms
2 5 (7.04%) Marketing
3 4 (5.63%) Law
3 4 (5.63%) Legal
4 3 (4.23%) Financial Institution
5 1 (1.41%) Retail
Miscellaneous
1 4 (5.63%) Social Media
1 4 (5.63%) Management Information System
2 3 (4.23%) Statistics
3 1 (1.41%) Handset
3 1 (1.41%) Mobile App
3 1 (1.41%) Data Protection Act
3 1 (1.41%) Computer Science
3 1 (1.41%) Freedom of Information
Operating Systems
1 4 (5.63%) Windows
2 2 (2.82%) Windows Server 2008
2 2 (2.82%) Windows 8
2 2 (2.82%) Windows XP
2 2 (2.82%) Windows Server 2003
3 1 (1.41%) Windows Server 2012
3 1 (1.41%) Windows 7
3 1 (1.41%) Windows Vista
3 1 (1.41%) Windows 2000 Server
Processes & Methodologies
1 42 (59.15%) Service Delivery
2 37 (52.11%) ITIL
3 12 (16.90%) Continuous Improvement
4 11 (15.49%) Service Management
5 7 (9.86%) Project Management
5 7 (9.86%) PRINCE2
6 6 (8.45%) Change Management
7 5 (7.04%) ITSM
7 5 (7.04%) Business Continuity
8 4 (5.63%) CRM
9 3 (4.23%) Six Sigma
9 3 (4.23%) Service Desk Management
9 3 (4.23%) Asset Management
9 3 (4.23%) Performance Management
9 3 (4.23%) Incident Management
10 2 (2.82%) Product Management
10 2 (2.82%) Business Continuity Planning
10 2 (2.82%) ITIL V3
10 2 (2.82%) Disaster Recovery
10 2 (2.82%) Security Management
Programming Languages
1 3 (4.23%) SQL
2 1 (1.41%) VB
2 1 (1.41%) VBA
2 1 (1.41%) C#
Qualifications
1 5 (7.04%) Degree
2 4 (5.63%) PRINCE2 Practitioner
3 3 (4.23%) ITIL Certification
4 1 (1.41%) SC Cleared
4 1 (1.41%) Security Cleared
Quality Assurance & Compliance
1 27 (38.03%) SLA
2 2 (2.82%) QA
3 1 (1.41%) ISO/IEC 27001
System Software
1 4 (5.63%) VMware Infrastructure
2 3 (4.23%) Active Directory
Vendors
1 6 (8.45%) Microsoft
2 5 (7.04%) VMware
3 3 (4.23%) Salesforce.com
3 3 (4.23%) Cisco
3 3 (4.23%) EMC
4 1 (1.41%) Sun
4 1 (1.41%) Avaya
4 1 (1.41%) Facebook
4 1 (1.41%) Twitter
London
Aximis West
Salary: £50,000 - £60,000 per year
Posted: 6 days ago
Birmingham
Aximis West
Salary: £50,000 - £60,000 per year
Posted: 6 days ago
Bedfordshire
Capita - ITIN
Salary: £28000 - £30000 per annum + car
Posted: 10 days ago
London
Templeton and Partners - SAP & UK Account
Salary: Market related
Posted: 11 days ago
Birmingham
Computer Futures
Salary: £48000 - £56000 per annum + negotiable
Posted: 12 days ago