The table below looks at the statistics for the Customer Services Manager role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Customer Services Manager in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Customer Service Manager
Rank 871 855 854
Rank change year-on-year
-16 -1
Permanent jobs requiring a Customer Services Manager 28 18 35
As % of all permanent IT jobs located in the UK 0.024% 0.017% 0.030%
As % of the Job Titles category 0.025% 0.018% 0.031%
Number of salaries quoted 23 13 30
Average salary £44,000 £35,000 £45,000
Average salary % change year-on-year
+25.71% -22.22%
90% offered a salary of more than £33,000 £32,500 £30,000
10% offered a salary of more than £75,000 £42,198 £70,000
UK excluding London average salary £44,000 £35,661 £42,500
% change year-on-year
+23.38% -16.09%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
109894 100240 111143
As % of all permanent IT jobs located in the UK 94.42% 94.24% 95.13%
Number of salaries quoted 88890 83088 94915
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Customer Services Manager
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Customer Services Manager in the job title within the UK as a proportion of the total demand within the Job Titles category.

Customer Services Manager Jobs Demand Trend in the UK

Customer Services Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Services Manager within the UK.

Customer Services Manager Salary Trend in the UK

Customer Services Manager
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Services Manager over the 3 months to 29 August 2014 within the UK.

Customer Services Manager Salary Histogram in the UK

Customer Services Manager
Top 23 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Services Manager within the UK over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -29 24 £44,000 +25.71% 8
London +2 12 £70,000 +115.38% 1
South East -20 5 £52,500 +31.25% 3
South Wales - 3 £53,750 -
Manchester - 3 £38,000 - 1
North West - 3 £38,000 - 1
Wales - 3 £53,750 -
City of London -12 2 £72,500 +123.07% 1
South West - 2 £32,500 - 1
Bristol - 2 £32,500 -
Cardiff - 2 £55,000 -
Southampton - 2 £52,500 - 1
Tunbridge Wells - 2 £44,000 -
Hampshire - 2 £52,500 - 1
Kent - 2 £44,000 -
Surrey -6 1 £52,500 - 2
West Midlands -11 1 £52,500 +47.88% 1
Yorkshire -44 1 £35,000 -22.22%
Newport - 1 £52,500 -
Birmingham - 1 £52,500 -
North Yorkshire - 1 £35,000 -
Guildford - 1 £52,500 - 1
Harrogate - 1 £35,000 -

Customer Services Manager
Top 30 Related IT Skills

For the 6 months to 29 August 2014, IT jobs within the UK that cited Customer Services Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Services Manager in their job title.

1 42 (60.87%) Service Delivery
2 40 (57.97%) ITIL
3 34 (49.28%) SLA
4 12 (17.39%) MS Excel
4 12 (17.39%) Service Management
4 12 (17.39%) Continuous Improvement
5 11 (15.94%) MS PowerPoint
5 11 (15.94%) Business Continuity
5 11 (15.94%) VMware
5 11 (15.94%) Microsoft
6 10 (14.49%) Finance
7 9 (13.04%) Degree
7 9 (13.04%) SQL
8 8 (11.59%) BCP
8 8 (11.59%) Disaster Recovery
8 8 (11.59%) Security Management
8 8 (11.59%) Business Continuity Planning
9 7 (10.14%) Telecoms
9 7 (10.14%) PRINCE2
9 7 (10.14%) Project Management
10 6 (8.70%) Change Management
11 5 (7.25%) ITSM
11 5 (7.25%) CRM
11 5 (7.25%) Marketing
12 4 (5.80%) PRINCE2 Practitioner
12 4 (5.80%) VMware Infrastructure
12 4 (5.80%) Social Media
12 4 (5.80%) Law
12 4 (5.80%) Legal
13 3 (4.35%) Financial Institution

Customer Services Manager
Top Related IT Skills by Category

For the 6 months to 29 August 2014, IT jobs within the UK that cited Customer Services Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Services Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (2.90%) MS Exchange
2 1 (1.45%) Blackberry Enterprise Server
2 1 (1.45%) SharePoint Server
Applications
1 12 (17.39%) MS Excel
2 11 (15.94%) MS PowerPoint
3 3 (4.35%) MS Visio
4 1 (1.45%) MS Office
Communications & Networking
1 2 (2.90%) Broadband
1 2 (2.90%) VPN
2 1 (1.45%) DNS
2 1 (1.45%) Wireless
2 1 (1.45%) Unified Communications
2 1 (1.45%) GSM
2 1 (1.45%) PBX
2 1 (1.45%) VoIP
General
1 10 (14.49%) Finance
2 7 (10.14%) Telecoms
3 5 (7.25%) Marketing
4 4 (5.80%) Law
4 4 (5.80%) Legal
5 3 (4.35%) Financial Institution
6 1 (1.45%) Retail
Miscellaneous
1 4 (5.80%) Social Media
2 2 (2.90%) Statistics
3 1 (1.45%) Data Protection Act
3 1 (1.45%) Management Information System
3 1 (1.45%) Handset
3 1 (1.45%) Mobile App
Operating Systems
1 3 (4.35%) Windows
2 2 (2.90%) Windows 8
3 1 (1.45%) Windows Server 2012
3 1 (1.45%) Windows XP
3 1 (1.45%) Windows Server 2003
3 1 (1.45%) Windows Server 2008
3 1 (1.45%) Windows 7
Processes & Methodologies
1 42 (60.87%) Service Delivery
2 40 (57.97%) ITIL
3 12 (17.39%) Service Management
3 12 (17.39%) Continuous Improvement
4 11 (15.94%) Business Continuity
5 8 (11.59%) Business Continuity Planning
5 8 (11.59%) Disaster Recovery
5 8 (11.59%) Security Management
5 8 (11.59%) BCP
6 7 (10.14%) Project Management
6 7 (10.14%) PRINCE2
7 6 (8.70%) Change Management
8 5 (7.25%) ITSM
8 5 (7.25%) CRM
9 3 (4.35%) Six Sigma
9 3 (4.35%) Incident Management
9 3 (4.35%) Asset Management
9 3 (4.35%) Business Development
10 2 (2.90%) Product Management
10 2 (2.90%) ITIL V3
Programming Languages
1 9 (13.04%) SQL
2 1 (1.45%) VB
2 1 (1.45%) VBA
2 1 (1.45%) C
2 1 (1.45%) C#
Qualifications
1 9 (13.04%) Degree
2 4 (5.80%) PRINCE2 Practitioner
3 3 (4.35%) ITIL Certification
4 2 (2.90%) SC Cleared
4 2 (2.90%) Security Cleared
Quality Assurance & Compliance
1 34 (49.28%) SLA
2 3 (4.35%) ISO/IEC 27001
3 1 (1.45%) QA
System Software
1 4 (5.80%) VMware Infrastructure
2 2 (2.90%) Active Directory
Vendors
1 11 (15.94%) Microsoft
1 11 (15.94%) VMware
2 3 (4.35%) Cisco
2 3 (4.35%) EMC
2 3 (4.35%) Salesforce.com
3 2 (2.90%) Cognizant
4 1 (1.45%) Facebook
4 1 (1.45%) Twitter
4 1 (1.45%) Avaya
4 1 (1.45%) Sun
Solihull, West Midlands (County)
Rullion IT Plus
Salary: £28000 - £33000 per annum + package
Posted: 22 hours ago
Bedfordshire
Capita - ITIN
Salary: £.00 per annum
Posted: 2 days ago
City, London
Synergize Consulting
Salary: From £60,000 to £75,000 per annum £450pcm Car Allowance, £10K Annual B
Posted: 2 days ago
Southampton, Hampshire
Synergize Consulting
Salary: From £45,000 to £60,000 per annum £400 pcm Car Allowance + £5K Bonus
Posted: 2 days ago
Guildford, Surrey
Synergize Consulting
Salary: From £45,000 to £60,000 per annum + £400 pcm Car Allowance + £5,000 An
Posted: 2 days ago
Surrey
Capita - ITIN
Salary: £30000 per annum + Benefits
Posted: 25 days ago