The table below looks at the statistics for the Customer Services Manager role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Customer Services Manager in their job title over the 3 months to 20 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Oct 2014
Same period 2013 Same period 2012
Customer Service Manager
Rank 858 877 822
Rank change year-on-year
+19 -55
Permanent jobs requiring a Customer Services Manager 37 9 58
As % of all permanent IT jobs located in the UK 0.032% 0.008% 0.050%
As % of the Job Titles category 0.034% 0.009% 0.053%
Number of salaries quoted 29 6 49
Average salary £52,500 £35,661 £47,500
Average salary % change year-on-year
+47.21% -24.92%
90% offered a salary of more than £39,750 £25,750 £32,000
10% offered a salary of more than £55,000 £53,750 £68,000
UK excluding London average salary £52,500 £35,661 £47,500
% change year-on-year
+47.21% -24.92%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
107784 102248 109748
As % of all permanent IT jobs located in the UK 94.53% 94.51% 95.28%
Number of salaries quoted 87953 84954 93424
Average salary £45,000 £43,500 £42,500
Average salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £26,500 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Customer Services Manager
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Customer Services Manager in the job title within the UK as a proportion of the total demand within the Job Titles category.

Customer Services Manager Jobs Demand Trend in the UK

Customer Services Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Services Manager within the UK.

Customer Services Manager Salary Trend in the UK

Customer Services Manager
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Services Manager over the 3 months to 20 October 2014 within the UK.

Customer Services Manager Salary Histogram in the UK

Customer Services Manager
Top 21 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Services Manager within the UK over the 3 months to 20 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +10 33 £52,500 +47.21% 9
South East +7 11 £52,500 - 3
West Midlands - 10 £53,750 - 1
Birmingham - 10 £53,750 - 1
London +14 8 £37,500 +15.38% 2
Hampshire +2 7 £52,500 +176.31% 2
Southampton - 7 £52,500 - 2
Wales - 4 £52,500 -
South Wales - 4 £52,500 -
South West - 3 £55,000 - 1
Surrey - 3 £52,500 - 1
Newport - 3 £52,500 -
Bristol - 3 £55,000 -
Guildford - 2 £52,500 -
Berkshire +7 1 £55,000 +2.32%
Cardiff - 1 - -
Bracknell - 1 £55,000 -
Portsmouth - 1 £40,000 -
Weybridge - 1 £29,000 -
Bedfordshire - 1 - -
East of England - 1 - - 2

Customer Services Manager
Top 30 Related IT Skills

For the 6 months to 20 October 2014, IT jobs within the UK that cited Customer Services Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Services Manager in their job title.

1 53 (73.61%) Service Delivery
2 48 (66.67%) ITIL
3 37 (51.39%) SLA
4 18 (25.00%) MS Excel
4 18 (25.00%) Microsoft
4 18 (25.00%) VMware
4 18 (25.00%) Business Continuity
4 18 (25.00%) MS PowerPoint
4 18 (25.00%) Degree
4 18 (25.00%) Coaching
5 17 (23.61%) Business Continuity Planning
5 17 (23.61%) Disaster Recovery
5 17 (23.61%) Security Management
5 17 (23.61%) SQL
5 17 (23.61%) BCP
6 10 (13.89%) Continuous Improvement
6 10 (13.89%) Service Management
7 9 (12.50%) Line Management
8 7 (9.72%) Project Management
9 6 (8.33%) Finance
10 5 (6.94%) Incident Management
10 5 (6.94%) CRM
11 4 (5.56%) PRINCE2
11 4 (5.56%) Change Management
11 4 (5.56%) Law
11 4 (5.56%) Legal
11 4 (5.56%) Telecoms
11 4 (5.56%) SC Cleared
11 4 (5.56%) Security Cleared
12 3 (4.17%) ISO/IEC 27001

Customer Services Manager
Top Related IT Skills by Category

For the 6 months to 20 October 2014, IT jobs within the UK that cited Customer Services Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Services Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (1.39%) MS Exchange
Applications
1 18 (25.00%) MS Excel
1 18 (25.00%) MS PowerPoint
Communications & Networking
1 2 (2.78%) Broadband
1 2 (2.78%) VPN
2 1 (1.39%) DNS
2 1 (1.39%) Unified Communications
2 1 (1.39%) PBX
General
1 6 (8.33%) Finance
2 4 (5.56%) Law
2 4 (5.56%) Legal
2 4 (5.56%) Telecoms
3 2 (2.78%) Retail
4 1 (1.39%) Financial Institution
Miscellaneous
1 2 (2.78%) Analytical Skills
2 1 (1.39%) Management Information System
2 1 (1.39%) Data Protection Act
2 1 (1.39%) Social Media
Operating Systems
1 1 (1.39%) Windows
1 1 (1.39%) Windows XP
1 1 (1.39%) Windows Server 2003
1 1 (1.39%) Windows Server 2008
1 1 (1.39%) Windows 8
1 1 (1.39%) Windows Server 2012
Processes & Methodologies
1 53 (73.61%) Service Delivery
2 48 (66.67%) ITIL
3 18 (25.00%) Business Continuity
3 18 (25.00%) Coaching
4 17 (23.61%) Business Continuity Planning
4 17 (23.61%) Security Management
4 17 (23.61%) Disaster Recovery
4 17 (23.61%) BCP
5 10 (13.89%) Service Management
5 10 (13.89%) Continuous Improvement
6 9 (12.50%) Line Management
7 7 (9.72%) Project Management
8 5 (6.94%) Incident Management
8 5 (6.94%) CRM
9 4 (5.56%) PRINCE2
9 4 (5.56%) Change Management
10 3 (4.17%) ITSM
10 3 (4.17%) Business Development
10 3 (4.17%) Time Management
10 3 (4.17%) People Management
Programming Languages
1 17 (23.61%) SQL
2 2 (2.78%) C
Qualifications
1 18 (25.00%) Degree
2 4 (5.56%) SC Cleared
2 4 (5.56%) Security Cleared
3 3 (4.17%) PRINCE2 Practitioner
4 2 (2.78%) ITIL Certification
Quality Assurance & Compliance
1 37 (51.39%) SLA
2 3 (4.17%) ISO/IEC 27001
3 1 (1.39%) QA
System Software
1 2 (2.78%) VMware Infrastructure
2 1 (1.39%) Active Directory
Vendors
1 18 (25.00%) Microsoft
1 18 (25.00%) VMware
2 2 (2.78%) Cognizant
3 1 (1.39%) Cisco
3 1 (1.39%) Facebook
3 1 (1.39%) Twitter
3 1 (1.39%) Sun
3 1 (1.39%) EMC
3 1 (1.39%) Avaya
City of London
Claremont Consulting Limited
Salary: £50000 - £55000 per annum + Benefits
Posted: 15 hours ago
Hertfordshire
Capita - ITIN
Salary: £25000 - £28000 per annum + car
Posted: 4 days ago
Southampton, Hampshire
Synergize Consulting
Salary: From £45,000 to £60,000 per annum £400 pcm Car Allowance + £5K Annual
Posted: 4 days ago
Birmingham, West Midlands (County)
Synergize Consulting
Salary: From £45,000 to £60,000 per annum + £400 pcm Car Allowance + £5,000 An
Posted: 4 days ago
Berkhamsted, Hertfordshire
Ashridge Business School
Salary: Starting at c. £42,000 pa
Posted: 12 days ago
Surrey
Capita - ITIN
Salary: £28000.00 - £30000.00 per annum
Posted: 17 days ago
Southampton
Specsavers
Posted: 27 days ago