The statistics below represent IT jobs advertised across the UK that had Customer Services Manager featuring in the job title. Included is a guide to the salaries offered over the 3 months to 4 December 2016 with a comparison to same period over 2 years.

3 months to
4 Dec 2016
Same period 2015 Same period 2014
Customer Service Manager
Rank 856 932 908
Rank change year-on-year
+76 -24
Permanent jobs requiring a Customer Services Manager 27 34 71
As % of all permanent IT jobs located in the UK 0.030% 0.032% 0.062%
As % of the Job Titles category 0.031% 0.033% 0.064%
Number of salaries quoted 21 31 65
Median salary £55,000 £46,000 £52,500
Median salary % change year-on-year
+19.56% -12.38%
90% offered a salary of more than £45,000 £23,000 £32,000
10% offered a salary of more than £95,000 £53,000 £55,000
UK excluding London median salary £45,000 £45,000 £51,250
% change year-on-year
- -12.19%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
86247 103892 110745
As % of all permanent IT jobs located in the UK 96.43% 96.55% 96.63%
Number of salaries quoted 71633 86643 91629
Median salary £46,500 £45,000 £45,000
Median salary % change year-on-year
+3.33% -
90% offered a salary of more than £27,500 £27,000 £26,000
10% offered a salary of more than £75,000 £70,000 £70,000
UK excluding London median salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

Customer Services Manager
Jobs Demand Trend

The demand trend of job ads that featured Customer Services Manager in the job title.

Customer Services Manager Jobs Demand Trend in the UK

Customer Services Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Services Manager within the UK.

Customer Services Manager Salary Trend in the UK

Customer Services Manager
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Services Manager over the 3 months to 4 December 2016 within the UK.

Customer Services Manager Salary Histogram in the UK

Customer Services Manager
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Services Manager within the UK over the 3 months to 4 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +91 27 £55,000 +22.22% 2
London +89 19 £61,250 +23.73% 1
South East +69 4 £49,000 +6.52%
City of London +33 3 £57,500 +17.34%
North West -24 3 £30,500 +32.60% 1
Manchester -14 2 - - 1
Berkshire - 2 £50,750 -
Surrey +17 1 - -
Hampshire -1 1 £45,000 -2.17%
Basingstoke -11 1 £45,000 -
Darwen - 1 £30,500 -
Woking - 1 - -
Leeds - 1 £14,000 -
West Yorkshire - 1 £14,000 -
Lancashire - 1 £30,500 -
Slough - 1 £52,500 -
Yorkshire - 1 £14,000 -

Customer Services Manager Skill Set
Top 30 Related IT Skills

For the 6 months to 4 December 2016, Customer Services Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Customer Services Manager in the job title.

1 41 (80.39%) Service Delivery
2 20 (39.22%) Project Management
3 13 (25.49%) ITIL
4 9 (17.65%) ITIL Certification
5 8 (15.69%) Incident Management
6 7 (13.73%) Service Management
7 6 (11.76%) SLA
7 6 (11.76%) Finance
7 6 (11.76%) Law
7 6 (11.76%) Legal
8 5 (9.80%) Time Management
8 5 (9.80%) Process Improvement
8 5 (9.80%) CRM
8 5 (9.80%) Telecoms
9 4 (7.84%) Sun
9 4 (7.84%) Agile Software Development
9 4 (7.84%) Amazon AWS
9 4 (7.84%) Continuous Improvement
9 4 (7.84%) DevOps
10 3 (5.88%) Line Management
10 3 (5.88%) Coaching
10 3 (5.88%) Analytical Skills
10 3 (5.88%) People Management
10 3 (5.88%) Data Centre
10 3 (5.88%) Customer Engagement
10 3 (5.88%) Performance Management
10 3 (5.88%) Data Analysis
10 3 (5.88%) Statistics
10 3 (5.88%) Degree
10 3 (5.88%) Problem Management

Customer Services Manager Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 1 (1.96%) MS Excel
1 1 (1.96%) MS Office
Business Applications
1 1 (1.96%) Payment Gateway
Cloud Services
1 4 (7.84%) Amazon AWS
2 1 (1.96%) SaaS
Communications & Networking
1 2 (3.92%) IPv4
1 2 (3.92%) IPv6
1 2 (3.92%) VPN
Database & Business Intelligence
1 1 (1.96%) Data Mining
1 1 (1.96%) RDBMS
1 1 (1.96%) Relational Database
1 1 (1.96%) SQL Server
1 1 (1.96%) SQL Server Analysis Services
General
1 6 (11.76%) Finance
1 6 (11.76%) Law
1 6 (11.76%) Legal
2 5 (9.80%) Telecoms
3 2 (3.92%) Electronics
4 1 (1.96%) Back Office
4 1 (1.96%) Financial Institution
4 1 (1.96%) French Language
4 1 (1.96%) Spanish Language
Libraries, Frameworks & Software Standards
1 1 (1.96%) Middleware
Miscellaneous
1 3 (5.88%) Analytical Skills
1 3 (5.88%) Data Centre
1 3 (5.88%) Statistics
2 2 (3.92%) Management Information System
3 1 (1.96%) Virtual Team
Processes & Methodologies
1 41 (80.39%) Service Delivery
2 20 (39.22%) Project Management
3 13 (25.49%) ITIL
4 8 (15.69%) Incident Management
5 7 (13.73%) Service Management
6 5 (9.80%) CRM
6 5 (9.80%) Process Improvement
6 5 (9.80%) Time Management
7 4 (7.84%) Agile Software Development
7 4 (7.84%) Continuous Improvement
7 4 (7.84%) DevOps
8 3 (5.88%) Coaching
8 3 (5.88%) Customer Engagement
8 3 (5.88%) Data Analysis
8 3 (5.88%) Line Management
8 3 (5.88%) People Management
8 3 (5.88%) Performance Management
8 3 (5.88%) Problem Management
8 3 (5.88%) Process Management
9 2 (3.92%) B2B
Programming Languages
1 1 (1.96%) SQL
Qualifications
1 9 (17.65%) ITIL Certification
2 3 (5.88%) Degree
3 2 (3.92%) HNC
4 1 (1.96%) ISEB
4 1 (1.96%) ISEB Practitioner
4 1 (1.96%) PRINCE2 Certification
Quality Assurance & Compliance
1 6 (11.76%) SLA
2 1 (1.96%) PCI DSS
2 1 (1.96%) QA
Vendors
1 4 (7.84%) Sun
2 1 (1.96%) IBM
Manchester
Edenhouse Solutions Ltd
Salary: £0.00 per annum
Posted: 10 days ago