The statistics below represent IT jobs advertised across the UK that had Customer Services Manager featuring in the job title. Included is a guide to the salaries offered over the 3 months to 24 May 2016 with a comparison to same period over 2 years.

3 months to
24 May 2016
Same period 2015 Same period 2014
Customer Service Manager
Rank 901 921 944
Rank change year-on-year
+20 +23
Permanent jobs requiring a Customer Services Manager 31 26 60
As % of all permanent IT jobs located in the UK 0.031% 0.024% 0.050%
As % of the Job Titles category 0.033% 0.025% 0.052%
Number of salaries quoted 28 18 54
Median salary £51,250 £52,500 £48,500
Median salary % change year-on-year
-2.38% +8.24%
90% offered a salary of more than £29,750 £41,750 £36,800
10% offered a salary of more than £65,000 £60,000 £55,000
UK excluding London median salary £46,500 £47,500 £47,375
% change year-on-year
-2.10% +0.26%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
94892 102869 114926
As % of all permanent IT jobs located in the UK 96.27% 96.47% 96.51%
Number of salaries quoted 79750 84327 94069
Median salary £46,000 £45,000 £45,000
Median salary % change year-on-year
+2.22% -
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £68,500 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Customer Services Manager
Jobs Demand Trend

The demand trend of job ads that featured Customer Services Manager in the job title.

Customer Services Manager Jobs Demand Trend in the UK

Customer Services Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Services Manager within the UK.

Customer Services Manager Salary Trend in the UK

Customer Services Manager
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Services Manager over the 3 months to 24 May 2016 within the UK.

Customer Services Manager Salary Histogram in the UK

Customer Services Manager
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Services Manager within the UK over the 3 months to 24 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +47 29 £52,500 - 5
London +33 13 £55,000 - 3
South East +28 7 £52,500 +5.00%
Surrey - 4 £52,500 -
East of England +28 3 £48,750 +2.63% 1
North West +23 2 £26,250 -41.66%
Reading +13 2 £46,500 -
Berkshire +10 2 £46,500 -7.00%
Watford - 2 £48,750 -
Hampshire - 2 £46,500 -
Hertfordshire - 2 £48,750 -
Havant - 2 £46,500 -
East Midlands - 2 £27,500 -
Leicester - 2 £27,500 -
Leicestershire - 2 £27,500 -
Cheshire +25 1 £22,500 -50.00%
Yorkshire +12 1 £31,500 -21.25%
West Yorkshire +11 1 £31,500 -21.25%
North East - 1 £52,500 - 1
South Wales - 1 £39,500 - 1
Tyne and Wear - 1 £52,500 - 1
Wales - 1 £39,500 - 1
East Sussex - 1 £64,837 -
Essex - 1 - - 1
Lancashire - 1 £30,000 -
Leeds - 1 £31,500 -
Newcastle upon Tyne - 1 £52,500 - 1
Alderley Edge - 1 £22,500 -
Brighton - 1 £64,837 -
Cardiff - 1 £39,500 - 1

Customer Services Manager Skill Set
Top 30 Related IT Skills

For the 6 months to 24 May 2016, Customer Services Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Customer Services Manager in the job title.

1 24 (42.11%) ITIL
2 23 (40.35%) Service Delivery
3 18 (31.58%) SLA
4 15 (26.32%) Service Management
5 13 (22.81%) Analytical Skills
6 12 (21.05%) Continuous Improvement
6 12 (21.05%) Finance
7 11 (19.30%) People Management
8 10 (17.54%) Telecoms
8 10 (17.54%) Microsoft
9 9 (15.79%) ITIL Certification
9 9 (15.79%) ATM
10 8 (14.04%) ITSM
10 8 (14.04%) MS Excel
10 8 (14.04%) Line Management
10 8 (14.04%) Incident Management
11 7 (12.28%) Degree
11 7 (12.28%) Problem Management
11 7 (12.28%) Time Management
11 7 (12.28%) ITIL V3
11 7 (12.28%) Amazon AWS
11 7 (12.28%) Internet
11 7 (12.28%) Agile Software Development
12 6 (10.53%) CSS
12 6 (10.53%) SharePoint
12 6 (10.53%) PRINCE2
12 6 (10.53%) Microsoft Azure
12 6 (10.53%) Office 365
12 6 (10.53%) Rackspace
12 6 (10.53%) Service Desk Management

Customer Services Manager Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (10.53%) SharePoint
2 1 (1.75%) BizTalk Server
2 1 (1.75%) IBM Domino
2 1 (1.75%) Skype for Business
Applications
1 8 (14.04%) MS Excel
2 5 (8.77%) MS Office
3 1 (1.75%) MS PowerPoint
3 1 (1.75%) MS Project
3 1 (1.75%) MS Visio
Business Applications
1 1 (1.75%) Oracle 11i
Cloud Services
1 7 (12.28%) Amazon AWS
2 6 (10.53%) Microsoft Azure
2 6 (10.53%) Office 365
Communications & Networking
1 9 (15.79%) ATM
2 7 (12.28%) Internet
3 2 (3.51%) PBX
3 2 (3.51%) Unified Communications
3 2 (3.51%) VoIP
4 1 (1.75%) Value-Added Service
Database & Business Intelligence
1 1 (1.75%) Oracle Database
1 1 (1.75%) Oracle Database 10g
1 1 (1.75%) Oracle Database 11g
1 1 (1.75%) Oracle9i Database
1 1 (1.75%) SQL Server
1 1 (1.75%) SQL Server 2000
1 1 (1.75%) SQL Server 2008
General
1 12 (21.05%) Finance
2 10 (17.54%) Telecoms
3 5 (8.77%) Spanish Language
4 4 (7.02%) French Language
4 4 (7.02%) German Language
4 4 (7.02%) Marketing
5 2 (3.51%) Banking
5 2 (3.51%) Law
5 2 (3.51%) Legal
6 1 (1.75%) Back Office
6 1 (1.75%) Billing
6 1 (1.75%) Games
6 1 (1.75%) Local Government
6 1 (1.75%) Portuguese Language
Libraries, Frameworks & Software Standards
1 6 (10.53%) CSS
Miscellaneous
1 13 (22.81%) Analytical Skills
2 4 (7.02%) EFT
3 3 (5.26%) Computer Science
4 1 (1.75%) Data Centre
4 1 (1.75%) Data Protection Act
4 1 (1.75%) Driving Licence
4 1 (1.75%) Enterprise Software
4 1 (1.75%) PMI
Operating Systems
1 1 (1.75%) Windows
1 1 (1.75%) Windows 7
1 1 (1.75%) Windows XP
Processes & Methodologies
1 24 (42.11%) ITIL
2 23 (40.35%) Service Delivery
3 15 (26.32%) Service Management
4 12 (21.05%) Continuous Improvement
5 11 (19.30%) People Management
6 8 (14.04%) Incident Management
6 8 (14.04%) ITSM
6 8 (14.04%) Line Management
7 7 (12.28%) Agile Software Development
7 7 (12.28%) ITIL V3
7 7 (12.28%) Problem Management
7 7 (12.28%) Time Management
8 6 (10.53%) Critical Success Factor
8 6 (10.53%) Presales
8 6 (10.53%) PRINCE2
8 6 (10.53%) Service Desk Management
9 5 (8.77%) CRM
9 5 (8.77%) Risk Management
9 5 (8.77%) Supplier Management
10 4 (7.02%) Customer Engagement
Programming Languages
1 3 (5.26%) SQL
2 1 (1.75%) Java
Qualifications
1 9 (15.79%) ITIL Certification
2 7 (12.28%) Degree
3 1 (1.75%) PMI Certification
Quality Assurance & Compliance
1 18 (31.58%) SLA
2 2 (3.51%) QA
System Software
1 1 (1.75%) Active Directory
1 1 (1.75%) Oracle RAC
Systems Management
1 1 (1.75%) Data Guard
1 1 (1.75%) Oracle RMAN
Vendors
1 10 (17.54%) Microsoft
2 6 (10.53%) LANDesk
2 6 (10.53%) Rackspace
3 2 (3.51%) Sun
4 1 (1.75%) Axway
4 1 (1.75%) IBM
4 1 (1.75%) Kofax
4 1 (1.75%) Lotus
4 1 (1.75%) Oracle
4 1 (1.75%) Salesforce.com
4 1 (1.75%) ServiceNow
4 1 (1.75%) Zeacom
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