The statistics below represent IT jobs advertised across the UK that had Customer Services Manager featuring in the job title. Included is a guide to the salaries offered over the 3 months to 19 January 2017 with a comparison to same period over 2 years.

3 months to
19 Jan 2017
Same period 2016 Same period 2015
Customer Service Manager
UK
Rank 832 917 871
Rank change year-on-year
+85 -46
Permanent jobs requiring a Customer Services Manager 13 30 72
As % of all permanent IT jobs located in the UK 0.015% 0.030% 0.069%
As % of the Job Titles category 0.016% 0.031% 0.071%
Number of salaries quoted 7 28 63
Median salary £45,000 £42,500 £47,500
Median salary % change year-on-year
+5.88% -10.52%
90% offered a salary of more than £27,500 £34,250 £40,000
10% offered a salary of more than £67,500 £67,500 £52,500
UK excluding London median salary £30,500 £39,500 £47,500
% change year-on-year
-22.78% -16.84%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
80971 96613 101461
As % of all permanent IT jobs located in the UK 96.44% 96.46% 96.67%
Number of salaries quoted 67216 81083 84427
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £69,500 £70,000
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

Customer Services Manager
Jobs Demand Trend

The demand trend of job ads that featured Customer Services Manager in the job title.

Customer Services Manager Jobs Demand Trend in the UK

Customer Services Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Services Manager within the UK.

Customer Services Manager Salary Trend in the UK

Customer Services Manager
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Services Manager over the 3 months to 19 January 2017 within the UK.

Customer Services Manager Salary Histogram in the UK

Customer Services Manager
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Services Manager within the UK over the 3 months to 19 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +52 13 £45,000 +5.88% 1
London +48 6 £70,000 +41.41%
North West -23 4 £27,500 -29.03%
South East +61 3 £48,750 -18.75% 1
Manchester -30 3 £27,500 -33.33%
City of London +34 1 £50,000 +2.04%
Hampshire +22 1 £45,000 -2.17%
Lancashire - 1 £30,500 -
Surrey - 1 - - 1
Basingstoke - 1 £45,000 -
Darwen - 1 £30,500 -
Slough - 1 £52,500 -
Woking - 1 - -
Berkshire - 1 £52,500 -

Customer Services Manager Skill Set
Top 30 Related IT Skills

For the 6 months to 19 January 2017, Customer Services Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Customer Services Manager in the job title.

1 35 (74.47%) Service Delivery
2 20 (42.55%) Project Management
3 12 (25.53%) ITIL
4 9 (19.15%) ITIL Certification
5 8 (17.02%) Service Management
6 6 (12.77%) Time Management
6 6 (12.77%) Law
6 6 (12.77%) CRM
7 5 (10.64%) Finance
7 5 (10.64%) Legal
7 5 (10.64%) Incident Management
7 5 (10.64%) People Management
8 4 (8.51%) Analytical Skills
8 4 (8.51%) Continuous Improvement
8 4 (8.51%) Telecoms
8 4 (8.51%) Sun
8 4 (8.51%) SLA
9 3 (6.38%) ITSM
9 3 (6.38%) Management Information System
9 3 (6.38%) Process Management
9 3 (6.38%) Data Analysis
9 3 (6.38%) Process Improvement
9 3 (6.38%) Customer Engagement
9 3 (6.38%) Performance Management
9 3 (6.38%) Problem Management
9 3 (6.38%) Coaching
10 2 (4.26%) Line Management
10 2 (4.26%) Statistics
10 2 (4.26%) Degree
10 2 (4.26%) Broadband

Customer Services Manager Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 2 (4.26%) MS Excel
1 2 (4.26%) MS Office
Business Applications
1 1 (2.13%) Payment Gateway
Cloud Services
1 1 (2.13%) Amazon AWS
1 1 (2.13%) SaaS
Communications & Networking
1 2 (4.26%) Broadband
1 2 (4.26%) Internet
Database & Business Intelligence
1 1 (2.13%) Data Mining
1 1 (2.13%) RDBMS
1 1 (2.13%) Relational Database
1 1 (2.13%) SQL Server
1 1 (2.13%) SQL Server Analysis Services
General
1 6 (12.77%) Law
2 5 (10.64%) Finance
2 5 (10.64%) Legal
3 4 (8.51%) Telecoms
4 1 (2.13%) Back Office
4 1 (2.13%) Electronics
4 1 (2.13%) Financial Institution
4 1 (2.13%) French Language
4 1 (2.13%) Manufacturing
4 1 (2.13%) Publishing
4 1 (2.13%) Retail
4 1 (2.13%) Spanish Language
Miscellaneous
1 4 (8.51%) Analytical Skills
2 3 (6.38%) Management Information System
3 2 (4.26%) Statistics
4 1 (2.13%) Data Centre
4 1 (2.13%) Virtual Team
Processes & Methodologies
1 35 (74.47%) Service Delivery
2 20 (42.55%) Project Management
3 12 (25.53%) ITIL
4 8 (17.02%) Service Management
5 6 (12.77%) CRM
5 6 (12.77%) Time Management
6 5 (10.64%) Incident Management
6 5 (10.64%) People Management
7 4 (8.51%) Continuous Improvement
8 3 (6.38%) Coaching
8 3 (6.38%) Customer Engagement
8 3 (6.38%) Data Analysis
8 3 (6.38%) ITSM
8 3 (6.38%) Performance Management
8 3 (6.38%) Problem Management
8 3 (6.38%) Process Improvement
8 3 (6.38%) Process Management
9 2 (4.26%) Line Management
10 1 (2.13%) Data Protection
10 1 (2.13%) DevOps
Programming Languages
1 1 (2.13%) SQL
Qualifications
1 9 (19.15%) ITIL Certification
2 2 (4.26%) Degree
3 1 (2.13%) BC Cleared
3 1 (2.13%) HNC
3 1 (2.13%) Security Cleared
Quality Assurance & Compliance
1 4 (8.51%) SLA
2 1 (2.13%) PCI DSS
2 1 (2.13%) QA
Vendors
1 4 (8.51%) Sun
2 1 (2.13%) IBM
2 1 (2.13%) SAP
Staines, Middlesex
Lorien Resourcing
Posted: 2 days ago