The statistics below represent IT jobs advertised across the UK that had Customer Services Manager featuring in the job title. Included is a guide to the salaries offered over the 3 months to 27 September 2016 with a comparison to same period over 2 years.

3 months to
27 Sep 2016
Same period 2015 Same period 2014
Customer Service Manager
Rank 865 915 919
Rank change year-on-year
+50 +4
Permanent jobs requiring a Customer Services Manager 31 26 50
As % of all permanent IT jobs located in the UK 0.032% 0.024% 0.044%
As % of the Job Titles category 0.034% 0.025% 0.046%
Number of salaries quoted 30 23 41
Median salary £54,500 £50,000 £52,500
Median salary % change year-on-year
+9.00% -4.76%
90% offered a salary of more than £46,400 £24,900 £37,500
10% offered a salary of more than £85,750 £74,200 £55,000
UK excluding London median salary £42,000 £50,000 £52,500
% change year-on-year
-16.00% -4.76%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
92091 104182 108737
As % of all permanent IT jobs located in the UK 96.30% 96.24% 96.44%
Number of salaries quoted 77057 86801 87903
Median salary £47,000 £45,000 £44,500
Median salary % change year-on-year
+4.44% +1.12%
90% offered a salary of more than £27,500 £26,500 £26,500
10% offered a salary of more than £72,500 £67,500 £70,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

Customer Services Manager
Jobs Demand Trend

The demand trend of job ads that featured Customer Services Manager in the job title.

Customer Services Manager Jobs Demand Trend in the UK

Customer Services Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Services Manager within the UK.

Customer Services Manager Salary Trend in the UK

Customer Services Manager
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Services Manager over the 3 months to 27 September 2016 within the UK.

Customer Services Manager Salary Histogram in the UK

Customer Services Manager
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Services Manager within the UK over the 3 months to 27 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +56 31 £54,500 +9.00% 1
London +57 24 £56,250 +25.00%
City of London - 4 £60,000 -
South East +30 3 £57,500 -4.95%
Surrey - 2 £46,500 -
North West +4 1 - - 1
Bristol +3 1 £47,500 -5.00%
Manchester -5 1 - -
South West -7 1 £47,500 -5.00%
West Midlands -18 1 £36,500 -29.80%
Yorkshire - 1 £14,000 -
Wolverhampton - 1 £36,500 -
West Sussex - 1 £57,500 -
Reigate - 1 £57,500 -
Crawley - 1 £57,500 -
Leeds - 1 £14,000 -
West Yorkshire - 1 £14,000 -

Customer Services Manager Skill Set
Top 30 Related IT Skills

For the 6 months to 27 September 2016, Customer Services Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Customer Services Manager in the job title.

1 41 (70.69%) Service Delivery
2 15 (25.86%) Project Management
3 13 (22.41%) ITIL
4 11 (18.97%) SLA
4 11 (18.97%) Telecoms
5 10 (17.24%) Incident Management
6 9 (15.52%) Finance
7 8 (13.79%) Agile Software Development
7 8 (13.79%) Amazon AWS
7 8 (13.79%) DevOps
8 7 (12.07%) Continuous Improvement
9 6 (10.34%) CRM
10 5 (8.62%) Service Management
10 5 (8.62%) Analytical Skills
10 5 (8.62%) Performance Management
11 4 (6.90%) Degree
11 4 (6.90%) Data Centre
11 4 (6.90%) Process Improvement
11 4 (6.90%) Change Management
11 4 (6.90%) SQL
11 4 (6.90%) ITIL Certification
12 3 (5.17%) IPv4
12 3 (5.17%) IPv6
12 3 (5.17%) MS Office
12 3 (5.17%) PBX
12 3 (5.17%) VoIP
12 3 (5.17%) VPN
12 3 (5.17%) Legal
12 3 (5.17%) Root Cause Analysis
12 3 (5.17%) People Management

Customer Services Manager Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (1.72%) Skype for Business
Applications
1 3 (5.17%) MS Office
2 1 (1.72%) MS Excel
2 1 (1.72%) MS Project
2 1 (1.72%) MS Visio
Cloud Services
1 8 (13.79%) Amazon AWS
Communications & Networking
1 3 (5.17%) IPv4
1 3 (5.17%) IPv6
1 3 (5.17%) PBX
1 3 (5.17%) Unified Communications
1 3 (5.17%) VoIP
1 3 (5.17%) VPN
2 2 (3.45%) ATM
2 2 (3.45%) Internet
Database & Business Intelligence
1 1 (1.72%) Data Mining
1 1 (1.72%) RDBMS
1 1 (1.72%) Relational Database
1 1 (1.72%) SQL Server
1 1 (1.72%) SQL Server Analysis Services
General
1 11 (18.97%) Telecoms
2 9 (15.52%) Finance
3 3 (5.17%) Legal
3 3 (5.17%) Spanish Language
4 2 (3.45%) Electronics
4 2 (3.45%) French Language
4 2 (3.45%) German Language
4 2 (3.45%) Law
5 1 (1.72%) Banking
5 1 (1.72%) Marketing
5 1 (1.72%) Portuguese Language
Libraries, Frameworks & Software Standards
1 1 (1.72%) Middleware
Miscellaneous
1 5 (8.62%) Analytical Skills
2 4 (6.90%) Data Centre
3 3 (5.17%) Statistics
4 2 (3.45%) EFT
5 1 (1.72%) Computer Science
5 1 (1.72%) Driving Licence
5 1 (1.72%) Management Information System
5 1 (1.72%) PMI
Operating Systems
1 1 (1.72%) Windows
1 1 (1.72%) Windows 7
1 1 (1.72%) Windows XP
Processes & Methodologies
1 41 (70.69%) Service Delivery
2 15 (25.86%) Project Management
3 13 (22.41%) ITIL
4 10 (17.24%) Incident Management
5 8 (13.79%) Agile Software Development
5 8 (13.79%) DevOps
6 7 (12.07%) Continuous Improvement
7 6 (10.34%) CRM
8 5 (8.62%) Performance Management
8 5 (8.62%) Service Management
9 4 (6.90%) Change Management
9 4 (6.90%) Process Improvement
10 3 (5.17%) Coaching
10 3 (5.17%) People Management
10 3 (5.17%) Presales
10 3 (5.17%) Root Cause Analysis
11 2 (3.45%) Customer Engagement
11 2 (3.45%) Data Analysis
11 2 (3.45%) Matrix Management
11 2 (3.45%) Software Engineering
Programming Languages
1 4 (6.90%) SQL
Qualifications
1 4 (6.90%) Degree
1 4 (6.90%) ITIL Certification
2 2 (3.45%) HNC
3 1 (1.72%) ISEB
3 1 (1.72%) ISEB Practitioner
3 1 (1.72%) PMI Certification
3 1 (1.72%) PRINCE2 Certification
Quality Assurance & Compliance
1 11 (18.97%) SLA
2 2 (3.45%) QA
System Software
1 1 (1.72%) Active Directory
Vendors
1 2 (3.45%) Microsoft
2 1 (1.72%) IBM
2 1 (1.72%) Sun
2 1 (1.72%) Zeacom
Chorley, Lancashire
Applause IT Innovation
Salary: £35000 - £45000 per annum + Pension, Healthcare etc.
Posted: 3 days ago