The table below looks at the statistics for the Customer Services Manager role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Customer Services Manager in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Customer Service Manager
Rank 869 861 864
Rank change year-on-year
-8 +3
Permanent jobs requiring a Customer Services Manager 33 15 37
As % of all permanent IT jobs located in the UK 0.029% 0.014% 0.032%
As % of the Job Titles category 0.031% 0.015% 0.034%
Number of salaries quoted 25 12 31
Average salary £52,500 £35,500 £47,500
Average salary % change year-on-year
+47.88% -25.26%
90% offered a salary of more than £37,500 £32,500 £32,500
10% offered a salary of more than £75,000 £51,000 £70,000
UK excluding London average salary £52,500 £35,661 £42,500
% change year-on-year
+47.21% -16.09%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
108127 100585 110257
As % of all permanent IT jobs located in the UK 94.45% 94.27% 95.15%
Number of salaries quoted 87510 83697 93999
Average salary £45,000 £43,000 £42,500
Average salary % change year-on-year
+4.65% +1.17%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Customer Services Manager
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Customer Services Manager in the job title within the UK as a proportion of the total demand within the Job Titles category.

Customer Services Manager Jobs Demand Trend in the UK

Customer Services Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Services Manager within the UK.

Customer Services Manager Salary Trend in the UK

Customer Services Manager
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Services Manager over the 3 months to 19 September 2014 within the UK.

Customer Services Manager Salary Histogram in the UK

Customer Services Manager
Top 18 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Services Manager within the UK over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -7 27 £52,500 +47.88% 7
London -21 11 £75,000 +130.76%
South East -13 6 £52,500 +16.66% 1
South Wales - 6 £52,500 -
Wales - 6 £52,500 -
South West - 5 £55,000 -
Bristol - 5 £55,000 -
Hampshire -4 4 £52,500 +176.31%
West Midlands -8 4 £53,750 +51.40%
Birmingham - 4 £53,750 -
Southampton - 4 £52,500 -
Cardiff - 3 £55,000 -
Newport - 3 £52,500 -
Guildford - 2 £52,500 -
Surrey - 2 £52,500 -
City of London +3 1 £80,000 +146.15%
Bedfordshire - 1 - - 1
East of England - 1 - - 1

Customer Services Manager
Top 30 Related IT Skills

For the 6 months to 19 September 2014, IT jobs within the UK that cited Customer Services Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Services Manager in their job title.

1 54 (69.23%) Service Delivery
2 49 (62.82%) ITIL
3 37 (47.44%) SLA
4 17 (21.79%) VMware
4 17 (21.79%) Business Continuity
4 17 (21.79%) Coaching
5 16 (20.51%) Microsoft
5 16 (20.51%) MS Excel
6 15 (19.23%) SQL
6 15 (19.23%) MS PowerPoint
6 15 (19.23%) Degree
7 14 (17.95%) Business Continuity Planning
7 14 (17.95%) BCP
7 14 (17.95%) Disaster Recovery
7 14 (17.95%) Security Management
8 13 (16.67%) Service Management
9 10 (12.82%) Continuous Improvement
10 9 (11.54%) Line Management
11 8 (10.26%) Finance
11 8 (10.26%) Project Management
12 7 (8.97%) PRINCE2
13 5 (6.41%) CRM
13 5 (6.41%) Change Management
13 5 (6.41%) ITSM
13 5 (6.41%) Analytical Skills
14 4 (5.13%) SC Cleared
14 4 (5.13%) Security Cleared
14 4 (5.13%) VMware Infrastructure
14 4 (5.13%) PRINCE2 Practitioner
14 4 (5.13%) Telecoms

Customer Services Manager
Top Related IT Skills by Category

For the 6 months to 19 September 2014, IT jobs within the UK that cited Customer Services Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Services Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (2.56%) MS Exchange
2 1 (1.28%) Blackberry Enterprise Server
2 1 (1.28%) SharePoint Server
Applications
1 16 (20.51%) MS Excel
2 15 (19.23%) MS PowerPoint
3 1 (1.28%) MS Office
3 1 (1.28%) MS Visio
Communications & Networking
1 2 (2.56%) Broadband
1 2 (2.56%) VPN
2 1 (1.28%) DNS
2 1 (1.28%) Wireless
2 1 (1.28%) Unified Communications
2 1 (1.28%) GSM
2 1 (1.28%) PBX
2 1 (1.28%) VoIP
General
1 8 (10.26%) Finance
2 4 (5.13%) Law
2 4 (5.13%) Legal
2 4 (5.13%) Telecoms
3 2 (2.56%) Financial Institution
3 2 (2.56%) Marketing
4 1 (1.28%) Retail
Miscellaneous
1 5 (6.41%) Analytical Skills
2 2 (2.56%) Social Media
3 1 (1.28%) Mobile App
3 1 (1.28%) Management Information System
3 1 (1.28%) Handset
3 1 (1.28%) Data Protection Act
Operating Systems
1 3 (3.85%) Windows
2 2 (2.56%) Windows 8
3 1 (1.28%) Windows Server 2012
3 1 (1.28%) Windows XP
3 1 (1.28%) Windows Server 2003
3 1 (1.28%) Windows Server 2008
3 1 (1.28%) Windows 7
Processes & Methodologies
1 54 (69.23%) Service Delivery
2 49 (62.82%) ITIL
3 17 (21.79%) Business Continuity
3 17 (21.79%) Coaching
4 14 (17.95%) Business Continuity Planning
4 14 (17.95%) BCP
4 14 (17.95%) Disaster Recovery
4 14 (17.95%) Security Management
5 13 (16.67%) Service Management
6 10 (12.82%) Continuous Improvement
7 9 (11.54%) Line Management
8 8 (10.26%) Project Management
9 7 (8.97%) PRINCE2
10 5 (6.41%) CRM
10 5 (6.41%) Change Management
10 5 (6.41%) ITSM
11 3 (3.85%) Six Sigma
11 3 (3.85%) Mentoring
11 3 (3.85%) Incident Management
11 3 (3.85%) Asset Management
Programming Languages
1 15 (19.23%) SQL
2 2 (2.56%) C
3 1 (1.28%) C#
3 1 (1.28%) VB
3 1 (1.28%) VBA
Qualifications
1 15 (19.23%) Degree
2 4 (5.13%) PRINCE2 Practitioner
2 4 (5.13%) SC Cleared
2 4 (5.13%) Security Cleared
3 2 (2.56%) ITIL Certification
Quality Assurance & Compliance
1 37 (47.44%) SLA
2 3 (3.85%) ISO/IEC 27001
3 1 (1.28%) QA
System Software
1 4 (5.13%) VMware Infrastructure
2 2 (2.56%) Active Directory
Vendors
1 17 (21.79%) VMware
2 16 (20.51%) Microsoft
3 3 (3.85%) EMC
3 3 (3.85%) Cisco
4 2 (2.56%) Cognizant
5 1 (1.28%) Salesforce.com
5 1 (1.28%) Facebook
5 1 (1.28%) Twitter
5 1 (1.28%) Avaya
5 1 (1.28%) Sun
Manchester, Lancashire
Sanderson
Salary: £35000 - £50000 per annum + benefits
Posted: 10 hours ago
East Midlands
DP Connect
Salary: £325 - £365 per day
Posted: 2 days ago
Bedfordshire
Capita - ITIN
Salary: £.00 per annum
Posted: 22 days ago