The table below looks at the statistics for the Customer Services Manager role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Customer Services Manager in their job title over the 3 months to 3 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Jul 2015
Same period 2014 Same period 2013
Customer Service Manager
Rank 878 898 848
Rank change year-on-year
+20 -50
Permanent jobs requiring a Customer Services Manager 24 40 36
As % of all permanent IT jobs located in the UK 0.022% 0.034% 0.033%
As % of the Job Titles category 0.023% 0.036% 0.035%
Number of salaries quoted 21 36 18
Average salary £60,500 £44,500 £35,000
Average salary % change year-on-year
+35.95% +27.14%
90% offered a salary of more than £40,000 £35,750 £32,350
10% offered a salary of more than £110,000 £62,500 £46,650
UK excluding London average salary £50,000 £42,000 £38,000
% change year-on-year
+19.04% +10.52%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
104585 111653 102685
As % of all permanent IT jobs located in the UK 94.50% 94.55% 94.56%
Number of salaries quoted 86393 91565 85529
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Customer Services Manager
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Customer Services Manager in the job title within the UK as a proportion of the total demand within the Job Titles category.

Customer Services Manager Jobs Demand Trend in the UK

Customer Services Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Services Manager within the UK.

Customer Services Manager Salary Trend in the UK

Customer Services Manager
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Services Manager over the 3 months to 3 July 2015 within the UK.

Customer Services Manager Salary Histogram in the UK

Customer Services Manager
Top 19 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Services Manager within the UK over the 3 months to 3 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +9 24 £60,500 +34.44% 9
London +14 11 £88,750 +61.36% 3
South West -1 6 £45,000 -9.09% 4
South East +13 5 £61,750 +40.34% 1
Hampshire -4 3 £63,000 +110.00% 1
Dorset - 3 £40,000 -
Bournemouth - 3 £40,000 -
Bristol - 3 £50,000 - 1
City of London +34 2 £98,750 +92.68% 3
Berkshire - 2 £50,000 -
Havant - 2 £65,750 - 1
Yorkshire +1 1 £75,000 +114.28%
Birmingham -9 1 - - 1
West Midlands -13 1 - - 1
South Yorkshire - 1 £75,000 -
Reading - 1 - -
Croydon - 1 £30,000 -
Doncaster - 1 £75,000 -
Bracknell - 1 £50,000 -

Customer Services Manager
Top 30 Related IT Skills

For the 6 months to 3 July 2015, IT jobs within the UK that cited Customer Services Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Services Manager in their job title.

1 28 (62.22%) ITIL
2 23 (51.11%) Service Delivery
3 17 (37.78%) SLA
4 16 (35.56%) Finance
5 15 (33.33%) Microsoft
6 12 (26.67%) Incident Management
6 12 (26.67%) Degree
7 10 (22.22%) MS Excel
7 10 (22.22%) Coaching
8 9 (20.00%) Business Continuity Planning
8 9 (20.00%) SQL
8 9 (20.00%) BCP
8 9 (20.00%) Service Management
8 9 (20.00%) Disaster Recovery
8 9 (20.00%) Security Management
8 9 (20.00%) VMware
8 9 (20.00%) Business Continuity
8 9 (20.00%) MS PowerPoint
9 8 (17.78%) Data Centre
10 7 (15.56%) Law
11 6 (13.33%) Citrix
11 6 (13.33%) Banking
12 5 (11.11%) Project Management
12 5 (11.11%) Legal
13 4 (8.89%) Change Management
13 4 (8.89%) CRM
14 3 (6.67%) Web Design
14 3 (6.67%) Stakeholder Engagement
14 3 (6.67%) Continuous Improvement
14 3 (6.67%) VoIP

Customer Services Manager
Top Related IT Skills by Category

For the 6 months to 3 July 2015, IT jobs within the UK that cited Customer Services Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Services Manager in their job title. Up to 20 skills are shown per category.

Applications
1 10 (22.22%) MS Excel
2 9 (20.00%) MS PowerPoint
Cloud Services
1 2 (4.44%) SaaS
Communications & Networking
1 3 (6.67%) VoIP
Database & Business Intelligence
1 1 (2.22%) SQL Server
General
1 16 (35.56%) Finance
2 7 (15.56%) Law
3 6 (13.33%) Banking
4 5 (11.11%) Legal
5 3 (6.67%) Telecoms
6 2 (4.44%) Advertising
7 1 (2.22%) Publishing
7 1 (2.22%) Marketing
7 1 (2.22%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (2.22%) Middleware
Miscellaneous
1 8 (17.78%) Data Centre
2 2 (4.44%) Statistics
2 2 (4.44%) Life Science
3 1 (2.22%) Social Media
3 1 (2.22%) Digital Media
3 1 (2.22%) Analytical Skills
3 1 (2.22%) Management Information System
Processes & Methodologies
1 28 (62.22%) ITIL
2 23 (51.11%) Service Delivery
3 12 (26.67%) Incident Management
4 10 (22.22%) Coaching
5 9 (20.00%) Business Continuity Planning
5 9 (20.00%) BCP
5 9 (20.00%) Disaster Recovery
5 9 (20.00%) Security Management
5 9 (20.00%) Service Management
5 9 (20.00%) Business Continuity
6 5 (11.11%) Project Management
7 4 (8.89%) Change Management
7 4 (8.89%) CRM
8 3 (6.67%) Web Design
8 3 (6.67%) Stakeholder Engagement
8 3 (6.67%) Continuous Improvement
9 2 (4.44%) Wealth Management
9 2 (4.44%) Problem Management
9 2 (4.44%) Customer Engagement
9 2 (4.44%) Programme Management
Programming Languages
1 9 (20.00%) SQL
Qualifications
1 12 (26.67%) Degree
2 2 (4.44%) ITIL Certification
3 1 (2.22%) SC Cleared
3 1 (2.22%) Security Cleared
3 1 (2.22%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 17 (37.78%) SLA
2 2 (4.44%) ISO/IEC 27001
Vendors
1 15 (33.33%) Microsoft
2 9 (20.00%) VMware
3 6 (13.33%) Citrix
4 2 (4.44%) Sun
City, London
SCC
Salary: From £30,000 to £40,000 per annum
Posted: 12 hours ago
Stroud
Computer Futures
Salary: £40000 - £50000 per annum + competitive
Posted: Yesterday
Cornwall
Computer Futures
Salary: £40000 - £45000 per annum + competitive
Posted: 3 days ago
Plymouth
Computer Futures
Salary: £40000 - £45000 per annum + competitive
Posted: 3 days ago
Havant, Hampshire
Sopra Steria Recruitment
Salary: Up to £71,000 per annum + benefits
Posted: 8 days ago
Birmingham, West Midlands (County)
West Midlands Police
Salary: From £44,985 to £51,243 per annum
Posted: 9 days ago
City of London
Venturi
Salary: £100000 - £120000.00 per annum + full bens
Posted: 14 days ago
City, London
SCC
Posted: 18 days ago
Bristol, Avon
SCC
Salary: From £45,000 to £55,000 per annum
Posted: 18 days ago