The table below looks at the statistics for the Customer Services Manager role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Customer Services Manager in their job title over the 3 months to 29 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Jul 2015
Same period 2014 Same period 2013
Customer Service Manager
Rank 866 881 862
Rank change year-on-year
+15 -19
Permanent jobs requiring a Customer Services Manager 26 33 38
As % of all permanent IT jobs located in the UK 0.024% 0.028% 0.035%
As % of the Job Titles category 0.025% 0.030% 0.037%
Number of salaries quoted 24 28 20
Average salary £50,000 £44,000 £35,000
Average salary % change year-on-year
+13.63% +25.71%
90% offered a salary of more than £34,750 £32,500 £32,500
10% offered a salary of more than £104,000 £76,500 £45,000
UK excluding London average salary £50,000 £38,000 £41,000
% change year-on-year
+31.57% -7.31%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
103461 110803 102664
As % of all permanent IT jobs located in the UK 94.34% 94.52% 94.34%
Number of salaries quoted 85580 90507 85036
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Customer Services Manager
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Customer Services Manager in the job title within the UK as a proportion of the total demand within the Job Titles category.

Customer Services Manager Jobs Demand Trend in the UK

Customer Services Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Services Manager within the UK.

Customer Services Manager Salary Trend in the UK

Customer Services Manager
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Services Manager over the 3 months to 29 July 2015 within the UK.

Customer Services Manager Salary Histogram in the UK

Customer Services Manager
Top 20 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Services Manager within the UK over the 3 months to 29 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +16 26 £50,000 +13.63% 5
London +24 11 £87,500 +25.00% 1
South West -8 8 £50,000 +53.84% 4
South East +22 6 £60,500 +37.50%
Bristol -12 4 £50,000 +53.84% 1
Dorset - 3 £40,000 -
Hampshire - 3 £63,000 -
Bournemouth - 3 £40,000 -
City of London +29 2 £98,750 +36.20% 1
Berkshire - 2 £50,000 -
Havant - 2 £65,750 -
Kent +3 1 £47,500 +7.95%
Yorkshire +1 1 £75,000 +114.28%
Wiltshire - 1 - -
Folkestone - 1 £47,500 -
Doncaster - 1 £75,000 -
South Yorkshire - 1 £75,000 -
Croydon - 1 £30,000 -
Bracknell - 1 £50,000 -
Reading - 1 - -

Customer Services Manager
Top 30 Related IT Skills

For the 6 months to 29 July 2015, IT jobs within the UK that cited Customer Services Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Services Manager in their job title.

1 25 (65.79%) ITIL
2 20 (52.63%) Service Delivery
3 12 (31.58%) SLA
3 12 (31.58%) Degree
4 9 (23.68%) Microsoft
4 9 (23.68%) Coaching
4 9 (23.68%) Data Centre
5 8 (21.05%) Business Continuity Planning
5 8 (21.05%) BCP
5 8 (21.05%) Project Management
5 8 (21.05%) SQL
5 8 (21.05%) MS Excel
5 8 (21.05%) Disaster Recovery
5 8 (21.05%) Security Management
5 8 (21.05%) Finance
5 8 (21.05%) MS PowerPoint
5 8 (21.05%) VMware
5 8 (21.05%) Business Continuity
6 7 (18.42%) Law
7 6 (15.79%) Service Management
7 6 (15.79%) Incident Management
8 5 (13.16%) Legal
8 5 (13.16%) CRM
9 3 (7.89%) Stakeholder Engagement
9 3 (7.89%) Continuous Improvement
9 3 (7.89%) Banking
9 3 (7.89%) Web Design
9 3 (7.89%) Change Management
10 2 (5.26%) ITIL Certification
10 2 (5.26%) Telecoms

Customer Services Manager
Top Related IT Skills by Category

For the 6 months to 29 July 2015, IT jobs within the UK that cited Customer Services Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Services Manager in their job title. Up to 20 skills are shown per category.

Applications
1 8 (21.05%) MS Excel
1 8 (21.05%) MS PowerPoint
Cloud Services
1 1 (2.63%) SaaS
Database & Business Intelligence
1 1 (2.63%) SQL Server
General
1 8 (21.05%) Finance
2 7 (18.42%) Law
3 5 (13.16%) Legal
4 3 (7.89%) Banking
5 2 (5.26%) Telecoms
6 1 (2.63%) French Language
6 1 (2.63%) German Language
6 1 (2.63%) Manufacturing
6 1 (2.63%) Advertising
6 1 (2.63%) Publishing
Libraries, Frameworks & Software Standards
1 1 (2.63%) HTML
1 1 (2.63%) Middleware
Miscellaneous
1 9 (23.68%) Data Centre
2 2 (5.26%) Statistics
3 1 (2.63%) Life Science
3 1 (2.63%) Social Media
3 1 (2.63%) Analytical Skills
3 1 (2.63%) Management Information System
Processes & Methodologies
1 25 (65.79%) ITIL
2 20 (52.63%) Service Delivery
3 9 (23.68%) Coaching
4 8 (21.05%) Business Continuity Planning
4 8 (21.05%) Business Continuity
4 8 (21.05%) Disaster Recovery
4 8 (21.05%) Security Management
4 8 (21.05%) BCP
4 8 (21.05%) Project Management
5 6 (15.79%) Service Management
5 6 (15.79%) Incident Management
6 5 (13.16%) CRM
7 3 (7.89%) Change Management
7 3 (7.89%) Web Design
7 3 (7.89%) Stakeholder Engagement
7 3 (7.89%) Continuous Improvement
8 2 (5.26%) People Management
8 2 (5.26%) Data Centre Operations
8 2 (5.26%) Customer Engagement
8 2 (5.26%) Programme Management
Programming Languages
1 8 (21.05%) SQL
Qualifications
1 12 (31.58%) Degree
2 2 (5.26%) ITIL Certification
3 1 (2.63%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 12 (31.58%) SLA
2 2 (5.26%) ISO/IEC 27001
Vendors
1 9 (23.68%) Microsoft
2 8 (21.05%) VMware
3 2 (5.26%) Sun
4 1 (2.63%) Citrix
Bristol, Avon
Synergize Consulting
Salary: From £45,000 to £50,000 per annum + £400 pcm Car Allowance + £5,000 An
Posted: 18 hours ago
Stroud
Computer Futures
Salary: £40000 - £50000 per annum + competitive
Posted: 8 days ago
City, London
SCC
Posted: 15 days ago
Cornwall
Computer Futures
Salary: £40000 - £45000 per annum + competitive
Posted: 18 days ago
Plymouth
Computer Futures
Salary: £40000 - £45000 per annum + competitive
Posted: 18 days ago
Newport, Gwent
SCC
Posted: 21 days ago