The table below looks at the statistics for the Customer Services Manager role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Customer Services Manager in their job title over the 3 months to 3 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Mar 2015
Same period 2014 Same period 2013
Customer Service Manager
Rank 845 870 864
Rank change year-on-year
+25 -6
Permanent jobs requiring a Customer Services Manager 25 20 26
As % of all permanent IT jobs located in the UK 0.023% 0.019% 0.024%
As % of the Job Titles category 0.025% 0.020% 0.025%
Number of salaries quoted 23 17 18
Average salary £47,500 £35,500 £38,750
Average salary % change year-on-year
+33.80% -8.38%
90% offered a salary of more than £40,400 £22,800 £27,500
10% offered a salary of more than £52,500 £55,500 £50,000
UK excluding London average salary £43,750 £27,072 £43,000
% change year-on-year
+61.60% -37.04%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
101167 100905 102697
As % of all permanent IT jobs located in the UK 94.80% 94.47% 94.92%
Number of salaries quoted 83281 81156 86804
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Customer Services Manager
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Customer Services Manager in the job title within the UK as a proportion of the total demand within the Job Titles category.

Customer Services Manager Jobs Demand Trend in the UK

Customer Services Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Services Manager within the UK.

Customer Services Manager Salary Trend in the UK

Customer Services Manager
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Services Manager over the 3 months to 3 March 2015 within the UK.

Customer Services Manager Salary Histogram in the UK

Customer Services Manager
Top 21 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Services Manager within the UK over the 3 months to 3 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +18 23 £47,500 +27.51% 5
London +2 10 £52,500 +23.52% 2
North West - 6 £42,000 - 1
City of London +14 5 £52,500 +61.53% 2
South East -22 5 £47,500 +78.27%
Manchester - 5 £42,000 -
Buckinghamshire +2 3 £47,500 +75.45%
Milton Keynes - 3 £47,500 -
West Midlands -25 2 £47,500 +21.79%
Surrey -1 1 - -
Birmingham -19 1 £52,500 -
Bracknell - 1 £47,500 -
Cardiff - 1 £70,000 -
Egham - 1 - -
Tamworth - 1 £42,500 -
Warrington - 1 £45,000 - 1
Berkshire - 1 £47,500 -
Cheshire - 1 £45,000 - 1
Staffordshire - 1 £42,500 -
South Wales - 1 £70,000 -
Wales - 1 £70,000 -

Customer Services Manager
Top 30 Related IT Skills

For the 6 months to 3 March 2015, IT jobs within the UK that cited Customer Services Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Services Manager in their job title.

1 64 (78.05%) Service Delivery
2 61 (74.39%) ITIL
3 48 (58.54%) SLA
4 46 (56.10%) Microsoft
5 43 (52.44%) Coaching
6 40 (48.78%) MS PowerPoint
6 40 (48.78%) Degree
7 39 (47.56%) MS Excel
7 39 (47.56%) Business Continuity
8 38 (46.34%) VMware
8 38 (46.34%) Disaster Recovery
8 38 (46.34%) Security Management
8 38 (46.34%) SQL
8 38 (46.34%) BCP
8 38 (46.34%) Business Continuity Planning
9 15 (18.29%) Incident Management
9 15 (18.29%) Finance
10 11 (13.41%) Service Management
11 7 (8.54%) SC Cleared
11 7 (8.54%) Security Cleared
12 6 (7.32%) Citrix
13 5 (6.10%) Change Management
13 5 (6.10%) Life Science
13 5 (6.10%) Problem Management
13 5 (6.10%) Banking
13 5 (6.10%) Continuous Improvement
14 4 (4.88%) Digital Media
14 4 (4.88%) SaaS
14 4 (4.88%) Statistics
14 4 (4.88%) CRM

Customer Services Manager
Top Related IT Skills by Category

For the 6 months to 3 March 2015, IT jobs within the UK that cited Customer Services Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Services Manager in their job title. Up to 20 skills are shown per category.

Applications
1 40 (48.78%) MS PowerPoint
2 39 (47.56%) MS Excel
Business Applications
1 1 (1.22%) Sage 50
Cloud Services
1 4 (4.88%) SaaS
Communications & Networking
1 3 (3.66%) VoIP
2 1 (1.22%) Internet
Development Applications
1 3 (3.66%) JIRA
General
1 15 (18.29%) Finance
2 5 (6.10%) Banking
3 3 (3.66%) Retail
4 2 (2.44%) Advertising
4 2 (2.44%) Telecoms
5 1 (1.22%) Publishing
5 1 (1.22%) Marketing
Miscellaneous
1 5 (6.10%) Life Science
2 4 (4.88%) Digital Media
2 4 (4.88%) Statistics
3 1 (1.22%) Mathematics
Processes & Methodologies
1 64 (78.05%) Service Delivery
2 61 (74.39%) ITIL
3 43 (52.44%) Coaching
4 39 (47.56%) Business Continuity
5 38 (46.34%) Disaster Recovery
5 38 (46.34%) Security Management
5 38 (46.34%) BCP
5 38 (46.34%) Business Continuity Planning
6 15 (18.29%) Incident Management
7 11 (13.41%) Service Management
8 5 (6.10%) Change Management
8 5 (6.10%) Problem Management
8 5 (6.10%) Continuous Improvement
9 4 (4.88%) CRM
10 2 (2.44%) Time Management
10 2 (2.44%) Wealth Management
10 2 (2.44%) Asset Management
11 1 (1.22%) Workflow
11 1 (1.22%) Data Entry
11 1 (1.22%) Project Management
Programming Languages
1 38 (46.34%) SQL
2 1 (1.22%) C
Qualifications
1 40 (48.78%) Degree
2 7 (8.54%) SC Cleared
2 7 (8.54%) Security Cleared
3 1 (1.22%) VCP4
3 1 (1.22%) ITIL Certification
Quality Assurance & Compliance
1 48 (58.54%) SLA
Vendors
1 46 (56.10%) Microsoft
2 38 (46.34%) VMware
3 6 (7.32%) Citrix
4 1 (1.22%) Sage
City, London
Sanderson
Salary: £45000 - £50000 per annum + excellent benefits
Posted: 4 days ago
Bedford
Capita - ITIN
Salary: £30000.00 - £35000.00 per annum
Posted: 5 days ago
City of London
Claremont Consulting Limited
Salary: £50000 - £55000 per annum + benefits & package
Posted: 8 days ago
Warrington, Cheshire
SCC
Salary: From £45,000 to £55,000 per annum Plus Car + Bonus
Posted: 26 days ago