The first table below looks at the demand for Customer Engagement skills in IT jobs advertised for the Gloucester region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Gloucester region.

Location
3 months to
24 May 2013
Same period 2012 Same period 2011
Customer Engagement
Rank - - -
Permanent jobs citing Customer Engagement 0 0 0
As % of all permanent IT jobs located in Gloucester - - -
As % of the Processes & Methodologies category - - -
Number of salaries quoted 0 0 0
Average salary - - -
UK excluding London average salary £47,500 £50,500 £45,000
% change year-on-year
-5.94% +12.22%
All Processes & Methodologies
Gloucester
Permanent IT job ads with a match in the
Processes & Methodologies category
187 318 167
As % of all permanent IT jobs located in Gloucester 77.27% 78.33% 76.96%
Number of salaries quoted 148 231 141
Average salary £35,500 £40,000 £41,500
Average salary % change year-on-year
-11.25% -3.61%
90% offered a salary of more than £25,000 £30,000 £28,000
10% offered a salary of more than £72,500 £63,500 £55,000
UK excluding London average salary £40,000 £41,000 £40,000
% change year-on-year
-2.43% +2.50%
Customer Engagement
Gloucestershire

Customer Engagement
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the Gloucester region as a proportion of the total demand within the Processes & Methodologies category.

Gloucester Customer Engagement Jobs Demand Trend

Customer Engagement
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the Gloucester region.

Gloucester Customer Engagement Salary Trend

Customer Engagement
Top 7 Related IT Skills

For the 6 months to 24 May 2013, IT jobs across the Gloucester region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 4 (80.00%) Management Information System
1 4 (80.00%) DV Cleared
1 4 (80.00%) Security Cleared
2 1 (20.00%) Incident Management
2 1 (20.00%) ITIL
2 1 (20.00%) Service Delivery
2 1 (20.00%) Change Management

Customer Engagement
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT jobs across the Gloucester region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Job Titles
1 1 (20.00%) Head of Service Delivery
1 1 (20.00%) Technical Customer Support
1 1 (20.00%) Head of IT
1 1 (20.00%) Technical Support
Miscellaneous
1 4 (80.00%) Management Information System
Processes & Methodologies
1 1 (20.00%) Incident Management
1 1 (20.00%) ITIL
1 1 (20.00%) Service Delivery
1 1 (20.00%) Change Management
Qualifications
1 4 (80.00%) DV Cleared
1 4 (80.00%) Security Cleared