The first table below looks at the demand for Customer Engagement skills in IT jobs advertised for the Gloucestershire region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 17 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Gloucestershire region.

Location
3 months to
17 May 2013
Same period 2012 Same period 2011
Customer Engagement
Rank 86 101 90
Rank change year-on-year
+15 -11
Permanent jobs citing Customer Engagement 6 1 1
As % of all permanent IT jobs located in Gloucestershire 0.680% 0.081% 0.090%
As % of the Processes & Methodologies category 0.982% 0.112% 0.132%
Number of salaries quoted 6 1 1
Average salary £51,400 £32,500 £35,000
Average salary % change year-on-year
+58.15% -7.14%
UK excluding London average salary £46,250 £50,000 £43,750
% change year-on-year
-7.50% +14.28%
All Processes & Methodologies
Gloucestershire
Permanent IT job ads with a match in the
Processes & Methodologies category
611 892 757
As % of all permanent IT jobs located in Gloucestershire 69.27% 72.58% 68.32%
Number of salaries quoted 527 732 671
Average salary £36,000 £40,000 £37,500
Average salary % change year-on-year
-10.00% +6.66%
90% offered a salary of more than £25,000 £30,000 £27,500
10% offered a salary of more than £52,500 £56,500 £52,500
UK excluding London average salary £40,000 £41,000 £40,000
% change year-on-year
-2.43% +2.50%
Customer Engagement
South West

Customer Engagement
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the Gloucestershire region as a proportion of the total demand within the Processes & Methodologies category.

Gloucestershire Customer Engagement Jobs Demand Trend

Customer Engagement
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the Gloucestershire region.

Gloucestershire Customer Engagement Salary Trend

Customer Engagement
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Engagement within the Gloucestershire region over the 3 months to 17 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Cheltenham - 5 £51,400 -
Gloucester - 1 £58,500 -
Customer Engagement
South West

Customer Engagement
Top 25 Related IT Skills

For the 6 months to 17 May 2013, IT jobs across the Gloucestershire region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 13 (68.42%) DV Cleared
1 13 (68.42%) Security Cleared
2 7 (36.84%) MS Excel
2 7 (36.84%) Microsoft
2 7 (36.84%) Cisco
3 6 (31.58%) VMware
3 6 (31.58%) Active Directory
3 6 (31.58%) Citrix
3 6 (31.58%) MS Exchange
3 6 (31.58%) ITIL
3 6 (31.58%) Security Testing
4 4 (21.05%) Management Information System
4 4 (21.05%) Service Delivery
5 3 (15.79%) Change Management
5 3 (15.79%) C
5 3 (15.79%) ITIL Certification
5 3 (15.79%) Cyber Security
5 3 (15.79%) SC Cleared
5 3 (15.79%) Incident Management
5 3 (15.79%) Market Research
6 2 (10.53%) Service Desk Management
6 2 (10.53%) Service Management
7 1 (5.263%) IBM
7 1 (5.263%) ITSM
7 1 (5.263%) SLA

Customer Engagement
Top Related IT Skills by Category

For the 6 months to 17 May 2013, IT jobs across the Gloucestershire region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 6 (31.58%) MS Exchange
Applications
1 7 (36.84%) MS Excel
Job Titles
1 4 (21.05%) Lead Designer
1 4 (21.05%) Designer
2 3 (15.79%) Technical Customer Support
2 3 (15.79%) Head of IT
2 3 (15.79%) Head of Service Delivery
2 3 (15.79%) Technical Support
3 2 (10.53%) Service Manager
3 2 (10.53%) Service Desk Manager
3 2 (10.53%) Technical Design Authority
Miscellaneous
1 4 (21.05%) Management Information System
Processes & Methodologies
1 6 (31.58%) ITIL
1 6 (31.58%) Security Testing
2 4 (21.05%) Service Delivery
3 3 (15.79%) Change Management
3 3 (15.79%) Market Research
3 3 (15.79%) Cyber Security
3 3 (15.79%) Incident Management
4 2 (10.53%) Service Desk Management
4 2 (10.53%) Service Management
5 1 (5.263%) ITSM
Programming Languages
1 3 (15.79%) C
Qualifications
1 13 (68.42%) DV Cleared
1 13 (68.42%) Security Cleared
2 3 (15.79%) ITIL Certification
2 3 (15.79%) SC Cleared
Quality Assurance & Compliance
1 1 (5.263%) SLA
System Software
1 6 (31.58%) Active Directory
Vendors
1 7 (36.84%) Cisco
1 7 (36.84%) Microsoft
2 6 (31.58%) Citrix
2 6 (31.58%) VMware
3 1 (5.263%) IBM
Cheltenham, South West
Current DV clearance is desirable.- A proven background in infrastructure transformation projects.- Experience in as many of the following technical areas as possible; Microsoft Server Networks, Microsoft Desktop...
Claremont Consulting
Salary: £45000 - £57800 per annum + + BENEFITS + BONUS
Posted: 27 April 2013