The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised for the Gloucestershire region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 18 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
18 Dec 2014
Same period 2013 Same period 2012
Third Line Support
Rank 89 79 84
Rank change year-on-year
-10 +5
Permanent jobs requiring a 3rd Line Support 13 8 9
As % of all permanent IT jobs located in Gloucestershire 1.09% 0.85% 0.99%
As % of the Job Titles category 1.12% 0.90% 1.01%
Number of salaries quoted 12 8 7
Average salary £30,000 £32,500 £33,750
Average salary % change year-on-year
-7.69% -3.70%
90% offered a salary of more than £27,000 £29,100 £30,300
10% offered a salary of more than £31,450 £41,500 £42,500
UK excluding London average salary £35,000 £34,250 £33,000
% change year-on-year
+2.18% +3.78%
3rd Line Support
South West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Gloucestershire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Gloucestershire
Permanent IT job ads with a match in the
Job Titles category
1156 889 894
As % of all permanent IT jobs located in Gloucestershire 97.22% 94.78% 98.03%
Number of salaries quoted 978 770 778
Average salary £40,000 £37,500 £37,500
Average salary % change year-on-year
+6.66% -
90% offered a salary of more than £23,650 £25,000 £22,500
10% offered a salary of more than £52,500 £48,000 £47,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

3rd Line Support
Jobs Demand Trend in Gloucestershire

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the Gloucestershire region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in Gloucestershire

3rd Line Support
Salary Trend in Gloucestershire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the Gloucestershire region.

3rd Line Support Salary Trend in Gloucestershire

3rd Line Support
Salary Histogram in Gloucestershire

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the Gloucestershire region over the 3 months to 18 December 2014.

3rd Line Support Salary Histogram in Gloucestershire

3rd Line Support
Job Locations in Gloucestershire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the Gloucestershire region over the 3 months to 18 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheltenham - 7 £30,000 -
Gloucester - 4 £27,000 -
3rd Line Support
South West

3rd Line Support
Top 30 Related IT Skills in Gloucestershire

For the 6 months to 18 December 2014, IT jobs across the Gloucestershire region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 12 (66.67%) Windows
2 11 (61.11%) Microsoft
3 10 (55.56%) Active Directory
4 7 (38.89%) VMware
4 7 (38.89%) SQL
5 6 (33.33%) XenApp
5 6 (33.33%) Citrix
6 5 (27.78%) Cisco
6 5 (27.78%) ITIL
7 4 (22.22%) MS Excel
7 4 (22.22%) SQL Server
7 4 (22.22%) DHCP
7 4 (22.22%) DNS
7 4 (22.22%) Firewall
7 4 (22.22%) SCCM
7 4 (22.22%) Windows Server 2008
7 4 (22.22%) Analytical Skills
8 3 (16.67%) Change Management
8 3 (16.67%) vSphere
8 3 (16.67%) Time Management
8 3 (16.67%) Service Management
8 3 (16.67%) TCP/IP
8 3 (16.67%) Microsoft Certification
8 3 (16.67%) Linux
8 3 (16.67%) SharePoint
8 3 (16.67%) LAN
8 3 (16.67%) VoIP
9 2 (11.11%) WAN
9 2 (11.11%) Client/Server
9 2 (11.11%) Windows XP

3rd Line Support
Top Related IT Skills in Gloucestershire by Category

For the 6 months to 18 December 2014, IT jobs across the Gloucestershire region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (16.67%) SharePoint
2 2 (11.11%) MS Exchange
2 2 (11.11%) IIS
3 1 (5.56%) Lync
3 1 (5.56%) Exchange Server 2010
Applications
1 4 (22.22%) MS Excel
2 2 (11.11%) MS Office
3 1 (5.56%) Spreadsheet
Communications & Networking
1 4 (22.22%) DHCP
1 4 (22.22%) DNS
1 4 (22.22%) Firewall
2 3 (16.67%) TCP/IP
2 3 (16.67%) LAN
2 3 (16.67%) VoIP
3 2 (11.11%) WAN
3 2 (11.11%) VPN
3 2 (11.11%) SAN
4 1 (5.56%) IP Telephony
4 1 (5.56%) VLAN
Database & Business Intelligence
1 4 (22.22%) SQL Server
2 1 (5.56%) SQL Server 2005
2 1 (5.56%) SQL Server 2008
General
1 2 (11.11%) Telecoms
1 2 (11.11%) Finance
Libraries, Frameworks & Software Standards
1 1 (5.56%) Software Packaging
Miscellaneous
1 4 (22.22%) Analytical Skills
2 2 (11.11%) Client/Server
2 2 (11.11%) EPoS
2 2 (11.11%) Management Information System
3 1 (5.56%) Mathematics
Operating Systems
1 12 (66.67%) Windows
2 4 (22.22%) Windows Server 2008
3 3 (16.67%) Linux
4 2 (11.11%) Windows XP
4 2 (11.11%) Windows 7
4 2 (11.11%) Windows Server 2012
5 1 (5.56%) Mac OS
5 1 (5.56%) Windows Server 2003
Processes & Methodologies
1 5 (27.78%) ITIL
2 3 (16.67%) Service Management
2 3 (16.67%) Change Management
2 3 (16.67%) Time Management
3 2 (11.11%) Problem Management
3 2 (11.11%) Information Security
3 2 (11.11%) Incident Management
4 1 (5.56%) Requirements Management
4 1 (5.56%) ITSM
4 1 (5.56%) Service Delivery
4 1 (5.56%) Configuration Management
4 1 (5.56%) Project Management
4 1 (5.56%) Software Distribution
4 1 (5.56%) Kalman Filter
Programming Languages
1 7 (38.89%) SQL
2 2 (11.11%) C
Qualifications
1 3 (16.67%) Microsoft Certification
2 2 (11.11%) MCSE
2 2 (11.11%) MCSA
2 2 (11.11%) CCNA
2 2 (11.11%) Cisco Certification
2 2 (11.11%) Security Cleared
3 1 (5.56%) MCP
3 1 (5.56%) Degree
3 1 (5.56%) SC Cleared
3 1 (5.56%) DV Cleared
Quality Assurance & Compliance
1 1 (5.56%) ISO/IEC 27001
System Software
1 10 (55.56%) Active Directory
2 6 (33.33%) XenApp
3 3 (16.67%) vSphere
4 2 (11.11%) Citrix Presentation Server
4 2 (11.11%) VMware Infrastructure
5 1 (5.56%) Hyper-V
Systems Management
1 4 (22.22%) SCCM
Vendors
1 11 (61.11%) Microsoft
2 7 (38.89%) VMware
3 6 (33.33%) Citrix
4 5 (27.78%) Cisco
5 2 (11.11%) HP
5 2 (11.11%) Remedy
5 2 (11.11%) SonicWALL
5 2 (11.11%) Aruba
6 1 (5.56%) Meraki
6 1 (5.56%) Sophos
6 1 (5.56%) Websense