The first table below looks at the demand for the 3rd Line Support role in IT jobs advertised for the Gloucestershire region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 23 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Gloucestershire region.

Location
3 months to
23 May 2013
Same period 2012 Same period 2011
Third Line Support
Rank 91 95 93
Rank change year-on-year
+4 -2
Permanent jobs requiring a 3rd Line Support 2 9 3
As % of all permanent IT jobs located in Gloucestershire 0.226% 0.720% 0.251%
As % of the Job Titles category 0.234% 0.746% 0.266%
Number of salaries quoted 2 9 3
Average salary £28,750 £29,500 £30,000
Average salary % change year-on-year
-2.54% -1.66%
90% offered a salary of more than £26,950 £24,100 £29,200
10% offered a salary of more than £30,550 £42,000 £32,800
UK excluding London average salary £32,500 £35,000 £32,500
% change year-on-year
-7.14% +7.69%
All Job Titles
Gloucestershire
Permanent IT job ads with a match in the
Job Titles category
853 1206 1129
As % of all permanent IT jobs located in Gloucestershire 96.49% 96.48% 94.48%
Number of salaries quoted 762 1032 983
Average salary £35,000 £37,500 £36,000
Average salary % change year-on-year
-6.66% +4.16%
90% offered a salary of more than £25,000 £26,000 £25,000
10% offered a salary of more than £46,000 £50,000 £50,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
3rd Line Support
South West

3rd Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support across the Gloucestershire region as a proportion of the total demand within the Job Titles category.

Gloucestershire 3rd Line Support Jobs Demand Trend

3rd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the Gloucestershire region.

Gloucestershire 3rd Line Support Salary Trend

3rd Line Support
Top 30 Related IT Skills

For the 6 months to 23 May 2013, IT jobs across the Gloucestershire region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 7 (63.64%) Windows
2 6 (54.55%) ITIL
2 6 (54.55%) MS Exchange
3 5 (45.45%) Microsoft
3 5 (45.45%) Microsoft Certification
4 4 (36.36%) Symantec
4 4 (36.36%) Cisco Certification
4 4 (36.36%) Tivoli Storage Manager
4 4 (36.36%) Norton AntiVirus
4 4 (36.36%) Sophos
4 4 (36.36%) Backup Exec
4 4 (36.36%) MCITP
4 4 (36.36%) Cisco
4 4 (36.36%) CCIE
4 4 (36.36%) CCNP
4 4 (36.36%) VBScript
4 4 (36.36%) MCSE
4 4 (36.36%) MCSA
4 4 (36.36%) WSUS
4 4 (36.36%) Security Cleared
4 4 (36.36%) PowerShell
4 4 (36.36%) WhatsUp Gold
4 4 (36.36%) Root Cause Analysis
5 3 (27.27%) vSphere
5 3 (27.27%) Fault Management
5 3 (27.27%) SC Cleared
5 3 (27.27%) LAN
5 3 (27.27%) TCP/IP
5 3 (27.27%) Citrix
5 3 (27.27%) Juniper

3rd Line Support
Top Related IT Skills by Category

For the 6 months to 23 May 2013, IT jobs across the Gloucestershire region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (54.55%) MS Exchange
2 2 (18.18%) Lotus Notes
2 2 (18.18%) Lotus Domino
3 1 (9.091%) Confluence
3 1 (9.091%) Exchange Server 2007
3 1 (9.091%) Blackberry Enterprise Server
3 1 (9.091%) Exchange Server 2003
Applications
1 1 (9.091%) MS Excel
Communications & Networking
1 3 (27.27%) LAN
1 3 (27.27%) TCP/IP
1 3 (27.27%) SAN
1 3 (27.27%) Firewall
2 1 (9.091%) NetScaler
2 1 (9.091%) Unified Communications
2 1 (9.091%) DNS
2 1 (9.091%) DHCP
2 1 (9.091%) EIGRP
2 1 (9.091%) MPLS
2 1 (9.091%) OSPF
Database & Business Intelligence
1 1 (9.091%) SQL Server
1 1 (9.091%) SQL Server 2005
1 1 (9.091%) SQL Server Reporting Services
Development Applications
1 1 (9.091%) JIRA
General
1 1 (9.091%) Finance
Miscellaneous
1 1 (9.091%) Mathematics
1 1 (9.091%) Computer Science
1 1 (9.091%) Blackberry
Operating Systems
1 7 (63.64%) Windows
2 2 (18.18%) Linux
3 1 (9.091%) Windows Server 2008
3 1 (9.091%) Windows Server 2003
Processes & Methodologies
1 6 (54.55%) ITIL
2 4 (36.36%) Root Cause Analysis
3 3 (27.27%) Fault Management
4 1 (9.091%) CRM
4 1 (9.091%) ERP
4 1 (9.091%) Network Design
4 1 (9.091%) Data Analysis
4 1 (9.091%) Software Engineering
Programming Languages
1 4 (36.36%) VBScript
1 4 (36.36%) PowerShell
2 1 (9.091%) SQL
2 1 (9.091%) T-SQL
Qualifications
1 5 (45.45%) Microsoft Certification
2 4 (36.36%) Cisco Certification
2 4 (36.36%) MCITP
2 4 (36.36%) CCIE
2 4 (36.36%) CCNP
2 4 (36.36%) MCSE
2 4 (36.36%) MCSA
2 4 (36.36%) Security Cleared
3 3 (27.27%) SC Cleared
3 3 (27.27%) JNCIE
4 2 (18.18%) CCNA
5 1 (9.091%) MCP
5 1 (9.091%) MCSD
5 1 (9.091%) HND
5 1 (9.091%) CCIP
System Software
1 3 (27.27%) vSphere
2 2 (18.18%) Hyper-V
Systems Management
1 4 (36.36%) Tivoli Storage Manager
1 4 (36.36%) Norton AntiVirus
1 4 (36.36%) Backup Exec
1 4 (36.36%) WSUS
1 4 (36.36%) WhatsUp Gold
2 2 (18.18%) ARCserve
2 2 (18.18%) Tivoli
Vendors
1 5 (45.45%) Microsoft
2 4 (36.36%) Symantec
2 4 (36.36%) Sophos
2 4 (36.36%) Cisco
3 3 (27.27%) Citrix
3 3 (27.27%) Juniper
3 3 (27.27%) VMware
4 2 (18.18%) NetApp
4 2 (18.18%) Lotus
4 2 (18.18%) McAfee
5 1 (9.091%) IBM
5 1 (9.091%) CheckPoint
5 1 (9.091%) Websense
5 1 (9.091%) Clearswift