The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised for the Gloucestershire region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 26 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
26 Jan 2015
Same period 2014 Same period 2013
Third Line Support
Rank 85 81 86
Rank change year-on-year
-4 +5
Permanent jobs requiring a 3rd Line Support 11 11 9
As % of all permanent IT jobs located in Gloucestershire 1.04% 1.19% 0.98%
As % of the Job Titles category 1.09% 1.26% 1.02%
Number of salaries quoted 10 11 9
Average salary £30,000 £37,500 £33,500
Average salary % change year-on-year
-20.00% +11.94%
90% offered a salary of more than £25,000 £32,500 £29,400
10% offered a salary of more than £31,500 £46,000 £40,000
UK excluding London average salary £35,000 £33,500 £32,500
% change year-on-year
+4.47% +3.07%
3rd Line Support
South West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Gloucestershire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Gloucestershire
Permanent IT job ads with a match in the
Job Titles category
1013 876 886
As % of all permanent IT jobs located in Gloucestershire 96.20% 95.11% 96.94%
Number of salaries quoted 858 769 746
Average salary £40,000 £35,500 £37,500
Average salary % change year-on-year
+12.67% -5.33%
90% offered a salary of more than £24,000 £25,000 £27,000
10% offered a salary of more than £55,000 £47,500 £48,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

3rd Line Support
Jobs Demand Trend in Gloucestershire

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the Gloucestershire region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in Gloucestershire

3rd Line Support
Salary Trend in Gloucestershire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the Gloucestershire region.

3rd Line Support Salary Trend in Gloucestershire

3rd Line Support
Job Locations in Gloucestershire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the Gloucestershire region over the 3 months to 26 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheltenham -10 5 £30,000 -34.78%
Gloucester - 5 £27,500 -
3rd Line Support
South West

3rd Line Support
Top 30 Related IT Skills in Gloucestershire

For the 6 months to 26 January 2015, IT jobs across the Gloucestershire region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 14 (73.68%) Windows
2 11 (57.89%) Microsoft
3 9 (47.37%) Active Directory
4 8 (42.11%) XenApp
4 8 (42.11%) SQL
5 7 (36.84%) VMware
6 6 (31.58%) Analytical Skills
6 6 (31.58%) Citrix
6 6 (31.58%) SCCM
6 6 (31.58%) SQL Server
7 5 (26.32%) Cisco
7 5 (26.32%) vSphere
8 4 (21.05%) Windows Server 2008
8 4 (21.05%) Firewall
8 4 (21.05%) MS Excel
8 4 (21.05%) ITIL
8 4 (21.05%) DHCP
8 4 (21.05%) DNS
9 3 (15.79%) TCP/IP
9 3 (15.79%) Microsoft Certification
9 3 (15.79%) LAN
9 3 (15.79%) VoIP
9 3 (15.79%) SharePoint
9 3 (15.79%) Linux
9 3 (15.79%) Time Management
10 2 (10.53%) SonicWALL
10 2 (10.53%) Citrix Presentation Server
10 2 (10.53%) VMware Infrastructure
10 2 (10.53%) Incident Management
10 2 (10.53%) Change Management

3rd Line Support
Top Related IT Skills in Gloucestershire by Category

For the 6 months to 26 January 2015, IT jobs across the Gloucestershire region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (15.79%) SharePoint
2 2 (10.53%) MS Exchange
2 2 (10.53%) IIS
3 1 (5.26%) Lync
3 1 (5.26%) Exchange Server 2010
Applications
1 4 (21.05%) MS Excel
2 2 (10.53%) MS Office
3 1 (5.26%) Spreadsheet
Communications & Networking
1 4 (21.05%) DHCP
1 4 (21.05%) DNS
1 4 (21.05%) Firewall
2 3 (15.79%) TCP/IP
2 3 (15.79%) LAN
2 3 (15.79%) VoIP
3 2 (10.53%) WAN
3 2 (10.53%) VPN
3 2 (10.53%) SAN
4 1 (5.26%) IP Telephony
4 1 (5.26%) VLAN
Database & Business Intelligence
1 6 (31.58%) SQL Server
2 1 (5.26%) SQL Server 2005
2 1 (5.26%) SQL Server 2008
General
1 2 (10.53%) Telecoms
1 2 (10.53%) Finance
Libraries, Frameworks & Software Standards
1 1 (5.26%) Software Packaging
Miscellaneous
1 6 (31.58%) Analytical Skills
2 2 (10.53%) Client/Server
2 2 (10.53%) EPoS
2 2 (10.53%) Management Information System
3 1 (5.26%) Mathematics
Operating Systems
1 14 (73.68%) Windows
2 4 (21.05%) Windows Server 2008
3 3 (15.79%) Linux
4 2 (10.53%) Windows XP
4 2 (10.53%) Windows 7
4 2 (10.53%) Windows Server 2012
5 1 (5.26%) Mac OS
5 1 (5.26%) Windows Server 2003
Processes & Methodologies
1 4 (21.05%) ITIL
2 3 (15.79%) Time Management
3 2 (10.53%) Service Management
3 2 (10.53%) Change Management
3 2 (10.53%) Information Security
3 2 (10.53%) Incident Management
4 1 (5.26%) Problem Management
4 1 (5.26%) ITSM
4 1 (5.26%) Service Delivery
4 1 (5.26%) Project Management
4 1 (5.26%) Software Distribution
4 1 (5.26%) Kalman Filter
Programming Languages
1 8 (42.11%) SQL
2 1 (5.26%) C
Qualifications
1 3 (15.79%) Microsoft Certification
2 2 (10.53%) MCSE
2 2 (10.53%) MCSA
2 2 (10.53%) CCNA
2 2 (10.53%) Cisco Certification
3 1 (5.26%) Degree
3 1 (5.26%) SC Cleared
3 1 (5.26%) Security Cleared
3 1 (5.26%) MCP
Quality Assurance & Compliance
1 1 (5.26%) ISO/IEC 27001
System Software
1 9 (47.37%) Active Directory
2 8 (42.11%) XenApp
3 5 (26.32%) vSphere
4 2 (10.53%) Citrix Presentation Server
4 2 (10.53%) VMware Infrastructure
5 1 (5.26%) Hyper-V
Systems Management
1 6 (31.58%) SCCM
Vendors
1 11 (57.89%) Microsoft
2 7 (36.84%) VMware
3 6 (31.58%) Citrix
4 5 (26.32%) Cisco
5 2 (10.53%) Remedy
5 2 (10.53%) SonicWALL
5 2 (10.53%) Aruba
6 1 (5.26%) Meraki
6 1 (5.26%) Sophos
6 1 (5.26%) Websense
6 1 (5.26%) HP