The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised for the Gloucestershire region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 22 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Oct 2014
Same period 2013 Same period 2012
Third Line Support
Rank 80 75 85
Rank change year-on-year
-5 +10
Permanent jobs requiring a 3rd Line Support 7 4 11
As % of all permanent IT jobs located in Gloucestershire 0.74% 0.50% 1.03%
As % of the Job Titles category 0.76% 0.52% 1.05%
Number of salaries quoted 7 4 8
Average salary £30,000 £29,250 £33,250
Average salary % change year-on-year
+2.56% -12.03%
90% offered a salary of more than £27,300 £28,500 £30,250
10% offered a salary of more than £37,500 £31,750 £37,200
UK excluding London average salary £33,500 £34,500 £34,750
% change year-on-year
-2.89% -0.71%
3rd Line Support
South West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Gloucestershire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Gloucestershire
Permanent IT job ads with a match in the
Job Titles category
917 765 1043
As % of all permanent IT jobs located in Gloucestershire 96.32% 95.74% 97.39%
Number of salaries quoted 801 674 918
Average salary £37,000 £37,000 £35,000
Average salary % change year-on-year
- +5.71%
90% offered a salary of more than £23,000 £25,000 £21,500
10% offered a salary of more than £50,000 £46,000 £50,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

3rd Line Support
Jobs Demand Trend in Gloucestershire

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the Gloucestershire region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in Gloucestershire

3rd Line Support
Salary Trend in Gloucestershire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the Gloucestershire region.

3rd Line Support Salary Trend in Gloucestershire

3rd Line Support
Salary Histogram in Gloucestershire

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the Gloucestershire region over the 3 months to 22 October 2014.

3rd Line Support Salary Histogram in Gloucestershire

3rd Line Support
Job Locations in Gloucestershire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the Gloucestershire region over the 3 months to 22 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheltenham - 4 £28,750 -
Gloucester +7 1 £27,000 -5.26% 1
3rd Line Support
South West

3rd Line Support
Top 30 Related IT Skills in Gloucestershire

For the 6 months to 22 October 2014, IT jobs across the Gloucestershire region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 8 (61.54%) Active Directory
1 8 (61.54%) Microsoft
2 7 (53.85%) Windows
3 6 (46.15%) Firewall
3 6 (46.15%) VMware
4 5 (38.46%) Linux
5 4 (30.77%) SQL
5 4 (30.77%) Cisco
5 4 (30.77%) Windows Server 2008
6 3 (23.08%) Security Cleared
6 3 (23.08%) VMware Infrastructure
6 3 (23.08%) Exchange Server 2010
6 3 (23.08%) TCP/IP
6 3 (23.08%) HP
6 3 (23.08%) Microsoft Certification
6 3 (23.08%) IIS
6 3 (23.08%) SharePoint
6 3 (23.08%) MS Exchange
6 3 (23.08%) VoIP
6 3 (23.08%) Change Management
7 2 (15.38%) Incident Management
7 2 (15.38%) VMware Certified Professional (VCP)
7 2 (15.38%) Problem Management
7 2 (15.38%) SonicWALL
7 2 (15.38%) Telecoms
7 2 (15.38%) Management Information System
7 2 (15.38%) Information Security
7 2 (15.38%) Service Management
7 2 (15.38%) Websense
7 2 (15.38%) WAN

3rd Line Support
Top Related IT Skills in Gloucestershire by Category

For the 6 months to 22 October 2014, IT jobs across the Gloucestershire region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (23.08%) Exchange Server 2010
1 3 (23.08%) IIS
1 3 (23.08%) SharePoint
1 3 (23.08%) MS Exchange
2 2 (15.38%) Exchange Server 2013
3 1 (7.69%) Exchange Server 2007
Applications
1 2 (15.38%) MS Excel
2 1 (7.69%) Spreadsheet
2 1 (7.69%) MS Office
Communications & Networking
1 6 (46.15%) Firewall
2 3 (23.08%) TCP/IP
2 3 (23.08%) VoIP
3 2 (15.38%) WAN
3 2 (15.38%) LAN
3 2 (15.38%) SAN
3 2 (15.38%) VPN
3 2 (15.38%) DNS
3 2 (15.38%) DHCP
4 1 (7.69%) Structured Cabling
4 1 (7.69%) VLAN
4 1 (7.69%) IP Telephony
General
1 2 (15.38%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (7.69%) HTML
Miscellaneous
1 2 (15.38%) Management Information System
1 2 (15.38%) EPoS
1 2 (15.38%) Analytical Skills
2 1 (7.69%) iSeries
2 1 (7.69%) Open Source
2 1 (7.69%) Thin Client
2 1 (7.69%) AS400
2 1 (7.69%) Fat Client
2 1 (7.69%) Mathematics
Operating Systems
1 7 (53.85%) Windows
2 5 (38.46%) Linux
3 4 (30.77%) Windows Server 2008
4 2 (15.38%) Windows XP
4 2 (15.38%) Windows Server 2012
5 1 (7.69%) Mac OS
5 1 (7.69%) Windows 7
5 1 (7.69%) UNIX
5 1 (7.69%) OS/400
Processes & Methodologies
1 3 (23.08%) Change Management
2 2 (15.38%) Incident Management
2 2 (15.38%) Problem Management
2 2 (15.38%) Information Security
2 2 (15.38%) Service Management
2 2 (15.38%) ITIL
2 2 (15.38%) Configuration Management
2 2 (15.38%) Time Management
2 2 (15.38%) Mobile Device Management
2 2 (15.38%) Network Monitoring
2 2 (15.38%) Kalman Filter
3 1 (7.69%) Software Distribution
3 1 (7.69%) Project Management
3 1 (7.69%) Service Delivery
3 1 (7.69%) ITSM
3 1 (7.69%) Requirements Management
3 1 (7.69%) Computer Forensics
Programming Languages
1 4 (30.77%) SQL
2 2 (15.38%) C
Qualifications
1 3 (23.08%) Security Cleared
1 3 (23.08%) Microsoft Certification
2 2 (15.38%) VMware Certified Professional (VCP)
2 2 (15.38%) MCP
2 2 (15.38%) MCSE
2 2 (15.38%) CCNA
2 2 (15.38%) Cisco Certification
2 2 (15.38%) SC Cleared
3 1 (7.69%) DV Cleared
3 1 (7.69%) MCTS
Quality Assurance & Compliance
1 1 (7.69%) ISO/IEC 27001
System Software
1 8 (61.54%) Active Directory
2 3 (23.08%) VMware Infrastructure
3 2 (15.38%) vSphere
3 2 (15.38%) XenApp
4 1 (7.69%) Firmware
4 1 (7.69%) VMware Server
Systems Management
1 1 (7.69%) SCCM
Vendors
1 8 (61.54%) Microsoft
2 6 (46.15%) VMware
3 4 (30.77%) Cisco
4 3 (23.08%) HP
5 2 (15.38%) SonicWALL
5 2 (15.38%) Websense
5 2 (15.38%) Citrix
5 2 (15.38%) Aruba
6 1 (7.69%) Meraki
6 1 (7.69%) Vizioncore