The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised for the Gloucestershire region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Third Line Support
Rank 80 76 91
Rank change year-on-year
-4 +15
Permanent jobs requiring a 3rd Line Support 5 6 10
As % of all permanent IT jobs located in Gloucestershire 0.60% 0.74% 0.84%
As % of the Job Titles category 0.63% 0.77% 0.85%
Number of salaries quoted 4 5 8
Average salary £28,750 £28,500 £32,750
Average salary % change year-on-year
+0.87% -12.97%
90% offered a salary of more than £27,500 £28,500 £29,550
10% offered a salary of more than £31,750 £34,500 £40,600
UK excluding London average salary £34,350 £32,500 £35,000
% change year-on-year
+5.69% -7.14%
3rd Line Support
South West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Gloucestershire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Gloucestershire
Permanent IT job ads with a match in the
Job Titles category
796 775 1170
As % of all permanent IT jobs located in Gloucestershire 95.10% 95.92% 97.74%
Number of salaries quoted 671 692 1061
Average salary £37,000 £35,000 £37,500
Average salary % change year-on-year
+5.71% -6.66%
90% offered a salary of more than £23,500 £25,000 £25,000
10% offered a salary of more than £47,500 £50,000 £50,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

3rd Line Support
Jobs Demand Trend in Gloucestershire

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the Gloucestershire region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in Gloucestershire

3rd Line Support
Salary Trend in Gloucestershire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the Gloucestershire region.

3rd Line Support Salary Trend in Gloucestershire

3rd Line Support
Job Locations in Gloucestershire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the Gloucestershire region over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheltenham - 3 £27,500 -
3rd Line Support
South West

3rd Line Support
Top 30 Related IT Skills in Gloucestershire

For the 6 months to 29 August 2014, IT jobs across the Gloucestershire region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 7 (63.64%) Microsoft
1 7 (63.64%) Active Directory
1 7 (63.64%) Firewall
2 6 (54.55%) VMware
2 6 (54.55%) Windows
2 6 (54.55%) Linux
3 4 (36.36%) SQL
3 4 (36.36%) MS Exchange
3 4 (36.36%) Cisco
3 4 (36.36%) Exchange Server 2010
3 4 (36.36%) VMware Infrastructure
3 4 (36.36%) Windows Server 2008
4 3 (27.27%) Windows Server 2012
4 3 (27.27%) Mobile Device Management
4 3 (27.27%) Exchange Server 2013
4 3 (27.27%) Network Monitoring
4 3 (27.27%) Microsoft Certification
4 3 (27.27%) Configuration Management
4 3 (27.27%) VoIP
4 3 (27.27%) TCP/IP
4 3 (27.27%) VPN
4 3 (27.27%) IIS
4 3 (27.27%) MCSE
4 3 (27.27%) Change Management
4 3 (27.27%) VMware Certified Professional (VCP)
5 2 (18.18%) MCTS
5 2 (18.18%) Incident Management
5 2 (18.18%) Cisco Certification
5 2 (18.18%) Windows 7
5 2 (18.18%) SonicWALL

3rd Line Support
Top Related IT Skills in Gloucestershire by Category

For the 6 months to 29 August 2014, IT jobs across the Gloucestershire region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (36.36%) MS Exchange
1 4 (36.36%) Exchange Server 2010
2 3 (27.27%) Exchange Server 2013
2 3 (27.27%) IIS
3 2 (18.18%) SharePoint
4 1 (9.09%) Exchange Server 2007
Applications
1 2 (18.18%) MS Excel
2 1 (9.09%) MS Office
Communications & Networking
1 7 (63.64%) Firewall
2 3 (27.27%) VoIP
2 3 (27.27%) TCP/IP
2 3 (27.27%) VPN
3 2 (18.18%) DNS
3 2 (18.18%) SAN
3 2 (18.18%) WAN
3 2 (18.18%) DHCP
3 2 (18.18%) LAN
4 1 (9.09%) VLAN
4 1 (9.09%) Structured Cabling
General
1 2 (18.18%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (9.09%) HTML
Miscellaneous
1 2 (18.18%) EPoS
1 2 (18.18%) Firmware
2 1 (9.09%) Thin Client
2 1 (9.09%) Management Information System
2 1 (9.09%) AS400
2 1 (9.09%) Fat Client
2 1 (9.09%) iSeries
2 1 (9.09%) Open Source
Operating Systems
1 6 (54.55%) Windows
1 6 (54.55%) Linux
2 4 (36.36%) Windows Server 2008
3 3 (27.27%) Windows Server 2012
4 2 (18.18%) Windows 7
5 1 (9.09%) UNIX
5 1 (9.09%) Mac OS
5 1 (9.09%) Windows XP
5 1 (9.09%) OS/400
Processes & Methodologies
1 3 (27.27%) Configuration Management
1 3 (27.27%) Change Management
1 3 (27.27%) Mobile Device Management
1 3 (27.27%) Network Monitoring
2 2 (18.18%) Time Management
2 2 (18.18%) Computer Forensics
2 2 (18.18%) Incident Management
3 1 (9.09%) Requirements Management
3 1 (9.09%) Problem Management
3 1 (9.09%) Information Security
3 1 (9.09%) Project Management
3 1 (9.09%) Service Management
3 1 (9.09%) ITIL
3 1 (9.09%) Kalman Filter
Programming Languages
1 4 (36.36%) SQL
2 1 (9.09%) C
Qualifications
1 3 (27.27%) Microsoft Certification
1 3 (27.27%) VMware Certified Professional (VCP)
1 3 (27.27%) MCSE
2 2 (18.18%) CCNA
2 2 (18.18%) Cisco Certification
2 2 (18.18%) Security Cleared
2 2 (18.18%) MCTS
3 1 (9.09%) SC Cleared
3 1 (9.09%) DV Cleared
3 1 (9.09%) MCP
Quality Assurance & Compliance
1 1 (9.09%) ISO/IEC 27001
System Software
1 7 (63.64%) Active Directory
2 4 (36.36%) VMware Infrastructure
3 1 (9.09%) XenApp
3 1 (9.09%) vSphere
3 1 (9.09%) VMware Server
Systems Management
1 1 (9.09%) SCCM
Vendors
1 7 (63.64%) Microsoft
2 6 (54.55%) VMware
3 4 (36.36%) Cisco
4 2 (18.18%) SonicWALL
4 2 (18.18%) Aruba
4 2 (18.18%) HP
5 1 (9.09%) Citrix
5 1 (9.09%) Websense
5 1 (9.09%) Meraki
5 1 (9.09%) Vizioncore