The first table below looks at the demand for the 3rd Line Support role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the South West region.

Location
3 months to
24 May 2013
Same period 2012 Same period 2011
Third Line Support
Rank 195 178 181
Rank change year-on-year
-17 +3
Permanent jobs requiring a 3rd Line Support 21 37 35
As % of all permanent IT jobs located in the South West 0.400% 0.668% 0.580%
As % of the Job Titles category 0.415% 0.700% 0.611%
Number of salaries quoted 21 37 35
Average salary £37,500 £31,500 £32,000
Average salary % change year-on-year
+19.04% -1.56%
90% offered a salary of more than £26,500 £27,500 £29,400
10% offered a salary of more than £42,500 £41,200 £35,000
UK excluding London average salary £32,500 £35,000 £32,500
% change year-on-year
-7.14% +7.69%
All Job Titles
South West
Permanent IT job ads with a match in the
Job Titles category
5064 5285 5727
As % of all permanent IT jobs located in the South West 96.53% 95.48% 94.91%
Number of salaries quoted 4455 4564 4906
Average salary £35,500 £36,000 £35,000
Average salary % change year-on-year
-1.38% +2.85%
90% offered a salary of more than £24,000 £24,000 £22,500
10% offered a salary of more than £50,000 £50,000 £50,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
3rd Line Support
England

3rd Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support across the South West region as a proportion of the total demand within the Job Titles category.

South West 3rd Line Support Jobs Demand Trend

3rd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the South West region.

South West 3rd Line Support Salary Trend

3rd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the South West region over the 3 months to 24 May 2013.

South West 3rd Line Support Salary Histogram

3rd Line Support
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the South West region over the 3 months to 24 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Bristol -6 11 £37,500 -4.45%
Wiltshire +9 7 £30,000 +9.09%
Gloucestershire 0 2 £28,750 -2.54%
Dorset -13 1 £35,000 +27.27%
3rd Line Support
England

3rd Line Support
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT jobs across the South West region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 44 (72.13%) Windows
2 38 (62.30%) MS Exchange
3 37 (60.66%) VMware
4 29 (47.54%) Firewall
4 29 (47.54%) Cisco
5 28 (45.90%) Microsoft Certification
6 27 (44.26%) ITIL
7 26 (42.62%) SAN
7 26 (42.62%) Active Directory
8 25 (40.98%) Windows Server 2008
9 24 (39.34%) Windows Server 2003
10 23 (37.70%) MCSE
11 22 (36.07%) MCSA
11 22 (36.07%) Microsoft
11 22 (36.07%) vSphere
12 21 (34.43%) VMware Infrastructure
12 21 (34.43%) Cisco Certification
13 20 (32.79%) Citrix
13 20 (32.79%) CCNP
14 17 (27.87%) CCNA
15 13 (21.31%) Symantec
15 13 (21.31%) Hyper-V
16 12 (19.67%) PowerShell
16 12 (19.67%) Degree
16 12 (19.67%) Blackberry
16 12 (19.67%) Linux
17 10 (16.39%) Backup Exec
17 10 (16.39%) SQL Server
17 10 (16.39%) Juniper
17 10 (16.39%) WSUS

3rd Line Support
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT jobs across the South West region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 38 (62.30%) MS Exchange
2 9 (14.75%) Exchange Server 2010
3 7 (11.48%) Exchange Server 2007
4 3 (4.918%) Blackberry Enterprise Server
4 3 (4.918%) Exchange Server 2003
5 2 (3.279%) IIS
5 2 (3.279%) Lotus Notes
5 2 (3.279%) Lotus Domino
6 1 (1.639%) Apache
6 1 (1.639%) SharePoint
6 1 (1.639%) Confluence
6 1 (1.639%) SharePoint 2010
Applications
1 8 (13.11%) MS Excel
2 1 (1.639%) MS Office
Communications & Networking
1 29 (47.54%) Firewall
2 26 (42.62%) SAN
3 9 (14.75%) DNS
4 8 (13.11%) LAN
5 7 (11.48%) VoIP
6 6 (9.836%) Network Security
7 5 (8.197%) DHCP
7 5 (8.197%) WAN
7 5 (8.197%) SSL
8 4 (6.557%) Internet
8 4 (6.557%) MPLS
8 4 (6.557%) TCP/IP
9 3 (4.918%) VPN
9 3 (4.918%) Ethernet
9 3 (4.918%) Unified Communications
10 2 (3.279%) VLAN
10 2 (3.279%) OSPF
10 2 (3.279%) Wireless
10 2 (3.279%) HTTP
11 1 (1.639%) SMTP
Database & Business Intelligence
1 10 (16.39%) SQL Server
2 2 (3.279%) MySQL
3 1 (1.639%) SQL Server Reporting Services
3 1 (1.639%) SQL Server 2008
3 1 (1.639%) SQL Server 2005
Development Applications
1 1 (1.639%) JIRA
General
1 5 (8.197%) Finance
2 4 (6.557%) Telecoms
2 4 (6.557%) Banking
Miscellaneous
1 12 (19.67%) Blackberry
2 1 (1.639%) Firmware
2 1 (1.639%) Clustering
2 1 (1.639%) Enterprise Storage
2 1 (1.639%) CMDB
2 1 (1.639%) Mathematics
2 1 (1.639%) Computer Science
Operating Systems
1 44 (72.13%) Windows
2 25 (40.98%) Windows Server 2008
3 24 (39.34%) Windows Server 2003
4 12 (19.67%) Linux
5 6 (9.836%) Windows 7
5 6 (9.836%) Windows XP
6 2 (3.279%) Apple iOS
6 2 (3.279%) Windows 2000 Server
6 2 (3.279%) Red Hat Enterprise Linux
6 2 (3.279%) Mac OS
7 1 (1.639%) UNIX
7 1 (1.639%) Windows Server 2012
Processes & Methodologies
1 27 (44.26%) ITIL
2 5 (8.197%) Systems Analysis
3 4 (6.557%) Root Cause Analysis
4 3 (4.918%) Configuration Management
4 3 (4.918%) Software Distribution
4 3 (4.918%) Fault Management
4 3 (4.918%) Performance Management
5 2 (3.279%) Network Design
6 1 (1.639%) PRINCE2
6 1 (1.639%) CRM
6 1 (1.639%) ERP
6 1 (1.639%) Change Management
6 1 (1.639%) Migration
6 1 (1.639%) Business Continuity
6 1 (1.639%) Data Analysis
6 1 (1.639%) Software Engineering
6 1 (1.639%) Information Management
6 1 (1.639%) High Availability
6 1 (1.639%) Problem Management
6 1 (1.639%) Release Management
Programming Languages
1 12 (19.67%) PowerShell
2 9 (14.75%) VBScript
3 6 (9.836%) SQL
4 5 (8.197%) C
5 1 (1.639%) C++
5 1 (1.639%) Java
5 1 (1.639%) T-SQL
Qualifications
1 28 (45.90%) Microsoft Certification
2 23 (37.70%) MCSE
3 22 (36.07%) MCSA
4 21 (34.43%) Cisco Certification
5 20 (32.79%) CCNP
6 17 (27.87%) CCNA
7 12 (19.67%) Degree
8 10 (16.39%) MCITP
9 6 (9.836%) CCIE
10 5 (8.197%) Security Cleared
11 4 (6.557%) SC Cleared
11 4 (6.557%) CCIP
12 3 (4.918%) JNCIE
13 2 (3.279%) MCP
13 2 (3.279%) ITIL Certification
14 1 (1.639%) CCDP
14 1 (1.639%) A+ Certification
14 1 (1.639%) CCA
14 1 (1.639%) Citrix Certification
14 1 (1.639%) MCSD
Quality Assurance & Compliance
1 3 (4.918%) QA
2 1 (1.639%) SLA
System Software
1 26 (42.62%) Active Directory
2 22 (36.07%) vSphere
3 21 (34.43%) VMware Infrastructure
4 13 (21.31%) Hyper-V
5 6 (9.836%) XenApp
6 5 (8.197%) Terminal Services
7 4 (6.557%) Citrix Presentation Server
7 4 (6.557%) XenServer
7 4 (6.557%) XenDesktop
7 4 (6.557%) VMware ESX
Systems Management
1 10 (16.39%) Backup Exec
1 10 (16.39%) WSUS
2 9 (14.75%) Norton AntiVirus
3 4 (6.557%) WhatsUp Gold
3 4 (6.557%) Tivoli Storage Manager
4 2 (3.279%) ARCserve
4 2 (3.279%) Tivoli
5 1 (1.639%) Cisco UCCE
Vendors
1 37 (60.66%) VMware
2 29 (47.54%) Cisco
3 22 (36.07%) Microsoft
4 20 (32.79%) Citrix
5 13 (21.31%) Symantec
6 10 (16.39%) Juniper
7 7 (11.48%) CheckPoint
8 5 (8.197%) EMC
8 5 (8.197%) Sophos
8 5 (8.197%) Veeam
8 5 (8.197%) WatchGuard
9 4 (6.557%) Red Hat
10 3 (4.918%) IBM
10 3 (4.918%) NetApp
10 3 (4.918%) SonicWALL
11 2 (3.279%) LANDesk
11 2 (3.279%) McAfee
11 2 (3.279%) Lotus
11 2 (3.279%) Apple
11 2 (3.279%) Salesforce.com
Bristol, South West
The successful candidate will have experience of Windows, Microsoft Exchange and Networking related projects. You will be an important aspect of a proficient team who are very talented...
Computer Futures
Salary: £30000 - £40000 per annum
Posted: 15 May 2013
Bath, South West
The successful candidate will have experience of Windows, Microsoft Exchange and Networking related projects. You will be an important aspect of a proficient team who are very talented...
Computer Futures
Salary: £30000 - £35000 per annum
Posted: 15 May 2013
Bristol, Avon
Experience Required: - 2nd and 3rd line support - Linux/Unix/Windows - Scripting - System monitoring - Patch management - Networks maintenance - Anti-virus - Data backups Further Info: The successful candidate will also...
Sanderson
Salary: £28000 - £32000 per annum
Posted: 23 May 2013