The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Third Line Support
Rank 198 181 168
Rank change year-on-year
-17 -13
Permanent jobs requiring a 3rd Line Support 29 27 50
As % of all permanent IT jobs located in the South West 0.47% 0.53% 0.88%
As % of the Job Titles category 0.49% 0.56% 0.92%
Number of salaries quoted 25 25 47
Average salary £29,000 £30,000 £35,000
Average salary % change year-on-year
-3.33% -14.28%
90% offered a salary of more than £27,500 £27,900 £26,900
10% offered a salary of more than £45,000 £39,000 £43,000
UK excluding London average salary £34,350 £32,500 £35,000
% change year-on-year
+5.69% -7.14%
3rd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5864 4812 5444
As % of all permanent IT jobs located in the South West 95.07% 95.02% 96.29%
Number of salaries quoted 4854 4143 4828
Average salary £37,000 £35,000 £36,000
Average salary % change year-on-year
+5.71% -2.77%
90% offered a salary of more than £23,500 £24,000 £23,500
10% offered a salary of more than £55,000 £50,000 £50,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

3rd Line Support
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the South West region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the South West

3rd Line Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the South West region.

3rd Line Support Salary Trend in the South West

3rd Line Support
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the South West region over the 3 months to 29 August 2014.

3rd Line Support Salary Histogram in the South West

3rd Line Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the South West region over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire -5 9 £45,000 +76.47% 3
Bristol -4 5 £27,500 -19.11% 1
Gloucestershire -4 5 £28,750 +0.87% 1
Dorset -9 4 £27,500 -21.42% 1
Somerset - 3 £29,000 - 3
Devon -17 2 £30,750 +5.12%
3rd Line Support
England

3rd Line Support
Top 30 Related IT Skills in the South West

For the 6 months to 29 August 2014, IT jobs across the South West region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 63 (77.78%) Windows
2 51 (62.96%) VMware
3 43 (53.09%) Microsoft
4 32 (39.51%) Firewall
5 31 (38.27%) Cisco
5 31 (38.27%) Windows Server 2008
6 30 (37.04%) VMware Infrastructure
7 28 (34.57%) Active Directory
7 28 (34.57%) Microsoft Certification
8 27 (33.33%) MS Excel
9 23 (28.40%) LAN
9 23 (28.40%) Linux
10 22 (27.16%) TCP/IP
11 21 (25.93%) DNS
11 21 (25.93%) MS Exchange
11 21 (25.93%) Citrix
12 20 (24.69%) WAN
13 18 (22.22%) SQL
14 17 (20.99%) SQL Server
14 17 (20.99%) MCSE
15 16 (19.75%) MS Office
15 16 (19.75%) DHCP
16 15 (18.52%) Cisco Certification
17 14 (17.28%) SAN
18 13 (16.05%) Windows Server 2012
19 12 (14.81%) Hyper-V
19 12 (14.81%) SCCM
19 12 (14.81%) Windows Server 2003
19 12 (14.81%) VPN
20 11 (13.58%) HP

3rd Line Support
Top Related IT Skills in the South West by Category

For the 6 months to 29 August 2014, IT jobs across the South West region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 21 (25.93%) MS Exchange
2 10 (12.35%) IIS
3 7 (8.64%) Exchange Server 2010
4 6 (7.41%) SharePoint
4 6 (7.41%) IBM Notes
4 6 (7.41%) Lotus Domino
5 5 (6.17%) CMS
5 5 (6.17%) Umbraco
5 5 (6.17%) Sitecore CMS
6 4 (4.94%) Exchange Server 2007
7 3 (3.70%) Exchange Server 2013
7 3 (3.70%) Blackberry Enterprise Server
8 1 (1.23%) WebSphere
8 1 (1.23%) Tomcat
8 1 (1.23%) Lync
Applications
1 27 (33.33%) MS Excel
2 16 (19.75%) MS Office
3 3 (3.70%) MS Visio
Business Applications
1 3 (3.70%) Oracle EBS
Cloud Services
1 3 (3.70%) Office 365
Communications & Networking
1 32 (39.51%) Firewall
2 23 (28.40%) LAN
3 22 (27.16%) TCP/IP
4 21 (25.93%) DNS
5 20 (24.69%) WAN
6 16 (19.75%) DHCP
7 14 (17.28%) SAN
8 12 (14.81%) VPN
9 10 (12.35%) NAS
10 8 (9.88%) SSL
11 7 (8.64%) IPsec
12 5 (6.17%) Internet
12 5 (6.17%) Cisco ASA
13 3 (3.70%) Wireless
13 3 (3.70%) VoIP
14 1 (1.23%) WLAN
14 1 (1.23%) VLAN
14 1 (1.23%) Network Security
14 1 (1.23%) MPLS
14 1 (1.23%) OSPF
Database & Business Intelligence
1 17 (20.99%) SQL Server
2 6 (7.41%) SQL Server 2005
3 5 (6.17%) SQL Server 2008
4 3 (3.70%) Oracle Reports
Development Applications
1 1 (1.23%) Subversion
General
1 2 (2.47%) Telecoms
2 1 (1.23%) Finance
2 1 (1.23%) Advertising
2 1 (1.23%) Marketing
Libraries, Frameworks & Software Standards
1 9 (11.11%) XML
2 6 (7.41%) HTML
2 6 (7.41%) .NET
3 5 (6.17%) ASP.NET
3 5 (6.17%) CSS
3 5 (6.17%) XSLT
3 5 (6.17%) XHTML
4 2 (2.47%) Application Packaging
5 1 (1.23%) Silverlight
5 1 (1.23%) Ajax
5 1 (1.23%) Java EE
Miscellaneous
1 10 (12.35%) Blackberry
2 6 (7.41%) PDA
3 5 (6.17%) Firmware
4 4 (4.94%) Management Information System
5 3 (3.70%) Computer Science
5 3 (3.70%) Clustering
6 2 (2.47%) EPoS
6 2 (2.47%) AS400
7 1 (1.23%) Thin Client
7 1 (1.23%) Fat Client
7 1 (1.23%) iSeries
7 1 (1.23%) Open Source
7 1 (1.23%) IVR
Operating Systems
1 63 (77.78%) Windows
2 31 (38.27%) Windows Server 2008
3 23 (28.40%) Linux
4 13 (16.05%) Windows Server 2012
5 12 (14.81%) Windows Server 2003
6 8 (9.88%) Red Hat Enterprise Linux
7 6 (7.41%) CentOS
7 6 (7.41%) UNIX
7 6 (7.41%) Mac OS X
8 4 (4.94%) Windows 8
9 3 (3.70%) Windows 7
10 2 (2.47%) Mac OS
10 2 (2.47%) Windows XP
10 2 (2.47%) Windows Vista
11 1 (1.23%) OS/400
11 1 (1.23%) Windows 2000
11 1 (1.23%) Solaris
11 1 (1.23%) Apple iOS
11 1 (1.23%) Ubuntu
Processes & Methodologies
1 11 (13.58%) ITIL
2 7 (8.64%) Configuration Management
3 5 (6.17%) Change Management
3 5 (6.17%) Content Management
3 5 (6.17%) Web Development
3 5 (6.17%) Load Balancing
3 5 (6.17%) Network Design
3 5 (6.17%) Kalman Filter
4 4 (4.94%) Information Security
4 4 (4.94%) Project Management
5 3 (3.70%) Network Load Balancing
5 3 (3.70%) User Acceptance Testing
5 3 (3.70%) ITIL V3
5 3 (3.70%) Software Deployment
5 3 (3.70%) Mobile Device Management
5 3 (3.70%) Cyber Security
5 3 (3.70%) Performance Tuning
5 3 (3.70%) Network Monitoring
6 2 (2.47%) Time Management
6 2 (2.47%) Incident Management
Programming Languages
1 18 (22.22%) SQL
2 5 (6.17%) C#
3 4 (4.94%) PowerShell
4 3 (3.70%) VBScript
5 1 (1.23%) Java
5 1 (1.23%) PL/SQL
5 1 (1.23%) C
Qualifications
1 28 (34.57%) Microsoft Certification
2 17 (20.99%) MCSE
3 15 (18.52%) Cisco Certification
4 11 (13.58%) VMware Certified Professional (VCP)
5 10 (12.35%) MCP
6 9 (11.11%) Security Cleared
7 8 (9.88%) SC Cleared
7 8 (9.88%) MCSA
7 8 (9.88%) CCNP
7 8 (9.88%) CCNA
8 5 (6.17%) MCTS
8 5 (6.17%) MCITP
8 5 (6.17%) Degree
9 3 (3.70%) CCA
9 3 (3.70%) Citrix Certification
9 3 (3.70%) ITIL Foundation Certificate
10 1 (1.23%) DV Cleared
Quality Assurance & Compliance
1 6 (7.41%) SLA
2 3 (3.70%) QA
3 1 (1.23%) ISO/IEC 27001
System Software
1 30 (37.04%) VMware Infrastructure
2 28 (34.57%) Active Directory
3 12 (14.81%) Hyper-V
4 11 (13.58%) vSphere
5 7 (8.64%) vCloud
6 5 (6.17%) XenApp
7 3 (3.70%) XenServer
7 3 (3.70%) XenDesktop
7 3 (3.70%) ISA Server
7 3 (3.70%) VMware ESXi
8 1 (1.23%) VMware ESX
8 1 (1.23%) VMware Server
Systems Management
1 12 (14.81%) SCCM
2 7 (8.64%) SCOM
3 6 (7.41%) Symantec Enterprise Vault
3 6 (7.41%) MAILsweeper
3 6 (7.41%) Backup Exec
4 3 (3.70%) WSUS
5 1 (1.23%) Nagios
5 1 (1.23%) SCDPM
5 1 (1.23%) SCSM
5 1 (1.23%) Check_MK
5 1 (1.23%) SCVMM
5 1 (1.23%) ZABBIX
Vendors
1 51 (62.96%) VMware
2 43 (53.09%) Microsoft
3 31 (38.27%) Cisco
4 21 (25.93%) Citrix
5 11 (13.58%) HP
6 9 (11.11%) Avaya
7 6 (7.41%) Symantec
7 6 (7.41%) NetApp
7 6 (7.41%) Lotus
7 6 (7.41%) Oracle
7 6 (7.41%) Clearswift
7 6 (7.41%) Panasonic
8 5 (6.17%) Sitecore
9 4 (4.94%) Dell
10 3 (3.70%) Intel
10 3 (3.70%) Red Hat
11 2 (2.47%) Apple
11 2 (2.47%) Juniper
11 2 (2.47%) IBM
11 2 (2.47%) Aruba
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