The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 27 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Jan 2015
Same period 2014 Same period 2013
Third Line Support
Rank 178 187 193
Rank change year-on-year
+9 +6
Permanent jobs requiring a 3rd Line Support 58 39 41
As % of all permanent IT jobs located in the South West 0.97% 0.71% 0.72%
As % of the Job Titles category 1.01% 0.74% 0.75%
Number of salaries quoted 53 37 40
Average salary £34,000 £32,500 £34,250
Average salary % change year-on-year
+4.61% -5.10%
90% offered a salary of more than £27,600 £24,800 £27,500
10% offered a salary of more than £42,000 £38,500 £47,500
UK excluding London average salary £35,000 £33,500 £32,500
% change year-on-year
+4.47% +3.07%
3rd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5753 5265 5502
As % of all permanent IT jobs located in the South West 95.90% 95.57% 96.46%
Number of salaries quoted 4889 4457 4892
Average salary £37,500 £35,500 £36,000
Average salary % change year-on-year
+5.63% -1.38%
90% offered a salary of more than £24,000 £22,500 £23,500
10% offered a salary of more than £55,000 £50,000 £52,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

3rd Line Support
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the South West region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the South West

3rd Line Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the South West region.

3rd Line Support Salary Trend in the South West

3rd Line Support
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the South West region over the 3 months to 27 January 2015.

3rd Line Support Salary Histogram in the South West

3rd Line Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the South West region over the 3 months to 27 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Devon - 15 £34,000 -
Dorset - 13 £34,000 - 2
Wiltshire +7 12 £43,750 +34.61%
Gloucestershire -4 11 £30,000 -20.00%
Bristol -15 7 £35,000 +7.69% 5
3rd Line Support
England

3rd Line Support
Top 30 Related IT Skills in the South West

For the 6 months to 27 January 2015, IT jobs across the South West region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 79 (83.16%) Windows
2 57 (60.00%) VMware
3 51 (53.68%) Active Directory
4 49 (51.58%) Microsoft
5 37 (38.95%) MS Excel
6 32 (33.68%) MS Office
7 30 (31.58%) Windows Server 2008
8 28 (29.47%) Microsoft Certification
9 27 (28.42%) SQL Server
10 26 (27.37%) Citrix
11 25 (26.32%) ITIL
12 24 (25.26%) SQL
12 24 (25.26%) MS Exchange
13 22 (23.16%) Firewall
14 21 (22.11%) Cisco
15 20 (21.05%) SAN
15 20 (21.05%) VMware Infrastructure
16 19 (20.00%) Windows Server 2003
16 19 (20.00%) TCP/IP
16 19 (20.00%) Linux
16 19 (20.00%) MCSE
17 16 (16.84%) SCCM
18 14 (14.74%) C#
18 14 (14.74%) .NET
18 14 (14.74%) DHCP
19 13 (13.68%) Cisco Certification
19 13 (13.68%) IIS
19 13 (13.68%) LAN
19 13 (13.68%) XenApp
19 13 (13.68%) Windows 7

3rd Line Support
Top Related IT Skills in the South West by Category

For the 6 months to 27 January 2015, IT jobs across the South West region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 24 (25.26%) MS Exchange
2 13 (13.68%) IIS
3 12 (12.63%) Exchange Server 2010
4 10 (10.53%) SharePoint
5 6 (6.32%) Lync
6 5 (5.26%) Exchange Server 2013
6 5 (5.26%) Blackberry Enterprise Server
7 3 (3.16%) Exchange Server 2003
8 2 (2.11%) Exchange Server 2007
9 1 (1.05%) Tomcat
9 1 (1.05%) WebSphere
Applications
1 37 (38.95%) MS Excel
2 32 (33.68%) MS Office
3 1 (1.05%) MS Visio
3 1 (1.05%) Spreadsheet
Cloud Services
1 4 (4.21%) Office 365
Communications & Networking
1 22 (23.16%) Firewall
2 20 (21.05%) SAN
3 19 (20.00%) TCP/IP
4 14 (14.74%) DHCP
5 13 (13.68%) LAN
6 12 (12.63%) VoIP
7 11 (11.58%) WAN
7 11 (11.58%) VPN
7 11 (11.58%) DNS
8 10 (10.53%) NAS
9 7 (7.37%) SSL
10 6 (6.32%) IPsec
11 5 (5.26%) Cisco ASA
12 3 (3.16%) Internet
12 3 (3.16%) MPLS
12 3 (3.16%) Wireless
13 1 (1.05%) IP Telephony
13 1 (1.05%) VLAN
13 1 (1.05%) WLAN
Database & Business Intelligence
1 27 (28.42%) SQL Server
2 9 (9.47%) SQL Server 2008
3 6 (6.32%) SQL Server 2005
Development Applications
1 1 (1.05%) Eclipse
1 1 (1.05%) NetBeans
1 1 (1.05%) Subversion
General
1 9 (9.47%) Back Office
2 3 (3.16%) Finance
3 2 (2.11%) Retail
3 2 (2.11%) Telecoms
Libraries, Frameworks & Software Standards
1 14 (14.74%) .NET
2 9 (9.47%) ASP.NET
3 1 (1.05%) XML
3 1 (1.05%) Java EE
3 1 (1.05%) Software Packaging
Miscellaneous
1 7 (7.37%) Analytical Skills
2 5 (5.26%) Blackberry
3 4 (4.21%) Management Information System
4 2 (2.11%) Computer Science
4 2 (2.11%) Client/Server
4 2 (2.11%) EPoS
5 1 (1.05%) AS400
5 1 (1.05%) Clustering
5 1 (1.05%) Mathematics
Operating Systems
1 79 (83.16%) Windows
2 30 (31.58%) Windows Server 2008
3 19 (20.00%) Linux
3 19 (20.00%) Windows Server 2003
4 13 (13.68%) Windows 7
5 11 (11.58%) Red Hat Enterprise Linux
6 10 (10.53%) Windows Server 2012
7 6 (6.32%) CentOS
8 5 (5.26%) Mac OS X
9 4 (4.21%) Windows 8
10 3 (3.16%) UNIX
10 3 (3.16%) Solaris
11 2 (2.11%) Windows XP
11 2 (2.11%) SUSE
12 1 (1.05%) Fedora
12 1 (1.05%) Ubuntu
12 1 (1.05%) Mac OS
Processes & Methodologies
1 25 (26.32%) ITIL
2 10 (10.53%) Project Management
3 8 (8.42%) Service Delivery
3 8 (8.42%) Time Management
4 5 (5.26%) Network Design
4 5 (5.26%) Load Balancing
5 4 (4.21%) Migration
5 4 (4.21%) Information Security
6 3 (3.16%) Stakeholder Management
6 3 (3.16%) Change Management
7 2 (2.11%) Service Management
7 2 (2.11%) Configuration Management
7 2 (2.11%) Incident Management
7 2 (2.11%) ITIL V3
7 2 (2.11%) Root Cause Analysis
7 2 (2.11%) Cyber Security
7 2 (2.11%) Problem Management
8 1 (1.05%) Kalman Filter
8 1 (1.05%) Software Distribution
8 1 (1.05%) Network Load Balancing
Programming Languages
1 24 (25.26%) SQL
2 14 (14.74%) C#
3 4 (4.21%) PowerShell
4 2 (2.11%) Java
4 2 (2.11%) VBScript
4 2 (2.11%) Shell Script
5 1 (1.05%) PL/SQL
5 1 (1.05%) C
Qualifications
1 28 (29.47%) Microsoft Certification
2 19 (20.00%) MCSE
3 13 (13.68%) Cisco Certification
4 11 (11.58%) MCSA
5 8 (8.42%) SC Cleared
5 8 (8.42%) Security Cleared
6 7 (7.37%) MCITP
6 7 (7.37%) CCNA
6 7 (7.37%) VMware Certified Professional (VCP)
7 6 (6.32%) CCNP
8 4 (4.21%) Degree
9 1 (1.05%) ITIL Foundation Certificate
9 1 (1.05%) Citrix Certification
9 1 (1.05%) MCTS
9 1 (1.05%) MCP
Quality Assurance & Compliance
1 4 (4.21%) SLA
2 1 (1.05%) ISO/IEC 27001
System Software
1 51 (53.68%) Active Directory
2 20 (21.05%) VMware Infrastructure
3 13 (13.68%) XenApp
3 13 (13.68%) vSphere
4 9 (9.47%) Hyper-V
5 7 (7.37%) vCloud
6 4 (4.21%) VMware ESX
7 2 (2.11%) Citrix Presentation Server
7 2 (2.11%) VMware ESXi
8 1 (1.05%) ISA Server
Systems Management
1 16 (16.84%) SCCM
2 8 (8.42%) SCOM
3 5 (5.26%) WSUS
4 4 (4.21%) SCVMM
4 4 (4.21%) SCSM
5 2 (2.11%) Puppet
5 2 (2.11%) Nagios
5 2 (2.11%) NetBackup
6 1 (1.05%) OpenView
6 1 (1.05%) HP SIM
6 1 (1.05%) SCDPM
Vendors
1 57 (60.00%) VMware
2 49 (51.58%) Microsoft
3 26 (27.37%) Citrix
4 21 (22.11%) Cisco
5 7 (7.37%) HP
6 5 (5.26%) Red Hat
7 4 (4.21%) Avaya
8 3 (3.16%) CheckPoint
9 2 (2.11%) Symantec
9 2 (2.11%) Remedy
9 2 (2.11%) SonicWALL
9 2 (2.11%) Aruba
9 2 (2.11%) IBM
9 2 (2.11%) Dell
9 2 (2.11%) Intel
9 2 (2.11%) Oracle
10 1 (1.05%) Meraki
10 1 (1.05%) Sophos
10 1 (1.05%) Websense
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