South West 3rd Line Support Jobs

The table below looks at the demand for the 3rd Line Support role in IT jobs within the South West region compared to all other Job Titles we currently track. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 10 October 2008 with a comparison to the same period last year.

Third Line Support
Location Aberdeen Abingdon Altrincham Ascot Aylesbury Basingstoke Bath Bedford Bedfordshire Belfast Berkshire Birmingham Blackpool Bracknell Bradford Brighton Bristol Bromley Buckinghamshire Camberley Cambridge Cambridgeshire Canary Wharf Cannock Cardiff Channel Islands Chelmsford Cheltenham Cheshire Chester Chippenham Cirencester City of London Colchester Corsham County Antrim Coventry Crawley Croydon Dartford Derby Derbyshire Devon Docklands, London Dudley East Grinstead East Midlands East of England East Sussex Eastleigh Edgware Edinburgh Egham Enfield England Essex Exeter Farnborough Feltham Glasgow Gloucester Gloucestershire Greenford Guildford Halifax Hammersmith Hampshire Harrogate Hemel Hempstead Hereford Herefordshire Hertfordshire High Wycombe Hove Jersey Kent Kingston Upon Thames Kingswinford Lancashire Leeds Leicester Leicestershire Liverpool London Loughborough Luton Maidenhead Manchester Merseyside Middlesex Milton Keynes Newbury North East North West North Yorkshire Northampton Northamptonshire Northern Ireland Nottingham Nottinghamshire Oxford Oxfordshire Peterborough Petersfield Plymouth Portsmouth Preston Reading Redhill Ross-on-Wye Rotherham Salford Salisbury Scotland Sheffield Shropshire Slough Somerset South East South Wales South West South Yorkshire Southend-on-Sea Stafford Staffordshire Staines Suffolk Sunbury-on-Thames Surrey Swindon Tadcaster Telford Thatcham UK Uxbridge Wales Warrington Warwick Warwickshire Watford Wembley West Midlands West Sussex West Yorkshire Wetherby Wigan Wiltshire Wokingham Wolverhampton Yorkshire	3 months to 10 Oct 2008	Same period last year
Rank	196	231
Rank change on same period last year	+35
Matching permanent IT job ads	44	38
As % of all UK permanent IT job ads sampled	0.025 %	0.016 %
As % of the category below	0.444 %	0.338 %
Salaries quoted	32	33
Average minimum salary	£29,455	£25,970
Average salary	£31,288	£28,530
% change on same period last year	+9.66 %
Average maximum salary	£33,121	£31,091
UK excluding London average salary	£32,817	£33,038
% change on same period last year	-0.67 %
Job Titles South West
Matching permanent IT job ads	9908	11232
As % of all UK permanent IT job ads sampled	5.736 %	4.833 %
Salaries quoted	8683	9642
Average minimum salary	£32,190	£32,988
Average salary	£35,218	£35,855
% change on same period last year	-1.77 %
Average maximum salary	£38,246	£38,722
UK excluding London average salary	£38,208	£39,261
% change on same period last year	-2.68 %
3rd Line Support England

3rd Line Support
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of permanent IT jobs citing 3rd Line Support across the South West region as a proportion of the total demand within the Job Titles category.

3rd Line Support
Salary Trend

The chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the South West region.

3rd Line Support
Salary Histogram

The chart provides a salary histogram for IT jobs citing 3rd Line Support across the South West region over the 3 months to 10 October 2008.

3rd Line Support
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the South West region over the 3 months to 10 October 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

Location	Rank Change on Same Period Last Last	Matching Permanent IT Job Ads	Average Salary Last 3 Months	Average Salary % Change on Same Period Last Year
Gloucestershire	-4	14	£37,063	+21.23 %
Devon	-10	11	£26,143	+0.41 %
Bristol	-2	9	£31,125	+24.50 %
Wiltshire	-	8	£31,000	-
Somerset	-23	3	£29,000	-12.78 %

3rd Line Support England

3rd Line Support
Top 30 Related IT Skills

For the 6 months to 10 October 2008, IT jobs across the South West region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 71 (69.61 %) Microsoft 2 61 (59.80 %) Windows 3 57 (55.88 %) Active Directory 4 35 (34.31 %) Microsoft Certification 5 34 (33.33 %) MS Exchange 6 31 (30.39 %) MCSE 6 31 (30.39 %) SQL Server 7 29 (28.43 %) VMware 8 28 (27.45 %) Windows Server 2003 9 27 (26.47 %) WAN 9 27 (26.47 %) TCP/IP 10 26 (25.49 %) LAN 11 25 (24.51 %) Internet 11 25 (24.51 %) CCNA 11 25 (24.51 %) Cisco Certification

12 23 (22.55 %) CCNP 13 22 (21.57 %) SLA 13 22 (21.57 %) MCSA 13 22 (21.57 %) ITIL 14 21 (20.59 %) Citrix 14 21 (20.59 %) SharePoint 14 21 (20.59 %) Back Office 14 21 (20.59 %) Windows 2000 Server 15 20 (19.61 %) Intranet 16 18 (17.65 %) UNIX 16 18 (17.65 %) Security Cleared 17 17 (16.67 %) MS Excel 18 16 (15.69 %) Solaris 19 15 (14.71 %) SQL 19 15 (14.71 %) IIS

3rd Line Support
Top Related IT Skills by Category

For the 6 months to 10 October 2008, IT jobs across the South West region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Development 1 8 (7.843 %) WebServices 2 6 (5.882 %) ASP 3 5 (4.902 %) .NET 3 5 (4.902 %) XML 4 4 (3.922 %) ASP.NET 5 1 (0.980 %) JSP 5 1 (0.980 %) Hibernate 5 1 (0.980 %) Spring 5 1 (0.980 %) Application Packaging	Application Platforms 1 34 (33.33 %) MS Exchange 2 21 (20.59 %) SharePoint 3 15 (14.71 %) IIS 4 10 (9.804 %) Lotus Notes 5 7 (6.863 %) Exchange Server 2003 6 4 (3.922 %) Exchange Server 2007 6 4 (3.922 %) Lotus Domino 6 4 (3.922 %) Apache 7 3 (2.941 %) LiveLink 8 2 (1.961 %) Exchange Server 2000 9 1 (0.980 %) Office Communications Server 9 1 (0.980 %) JBoss
Applications 1 17 (16.67 %) MS Excel 2 4 (3.922 %) MS Office	Business Applications 1 1 (0.980 %) SoftGrid
Communications & Networking 1 27 (26.47 %) WAN 1 27 (26.47 %) TCP/IP 2 26 (25.49 %) LAN 3 25 (24.51 %) Internet 4 20 (19.61 %) Intranet 5 14 (13.73 %) SAN 5 14 (13.73 %) Firewall 6 10 (9.804 %) DNS 7 5 (4.902 %) VPN 8 4 (3.922 %) DHCP 8 4 (3.922 %) Wireless 9 3 (2.941 %) FirePass 9 3 (2.941 %) FTP 9 3 (2.941 %) HTTP 9 3 (2.941 %) SMTP 9 3 (2.941 %) HTTPS 9 3 (2.941 %) NetScreen 10 2 (1.961 %) VoIP 10 2 (1.961 %) Cisco PIX 10 2 (1.961 %) BIG-IP	Database & Business Intelligence 1 31 (30.39 %) SQL Server 2 7 (6.863 %) SQL Server 2005 3 5 (4.902 %) SQL Server 2000 4 4 (3.922 %) MySQL 5 3 (2.941 %) Oracle 8/8i
Development Applications 1 1 (0.980 %) Ant 1 1 (0.980 %) Eclipse	General 1 21 (20.59 %) Back Office 2 13 (12.75 %) Electric 3 7 (6.863 %) Government 4 6 (5.882 %) Pensions 5 4 (3.922 %) Legal 6 3 (2.941 %) Telecoms 6 3 (2.941 %) Finance 7 2 (1.961 %) Manufacturing 8 1 (0.980 %) Health 8 1 (0.980 %) Law
Miscellaneous 1 10 (9.804 %) PKI 2 4 (3.922 %) Wiki 2 4 (3.922 %) Clustering	Operating Systems 1 61 (59.80 %) Windows 2 28 (27.45 %) Windows Server 2003 3 21 (20.59 %) Windows 2000 Server 4 18 (17.65 %) UNIX 5 16 (15.69 %) Solaris 6 14 (13.73 %) Windows Vista 7 12 (11.76 %) Windows 2000 8 10 (9.804 %) Linux 9 3 (2.941 %) Windows XP 10 2 (1.961 %) Windows Server 2008 11 1 (0.980 %) CentOS 11 1 (0.980 %) Red Hat Linux 11 1 (0.980 %) Ubuntu 11 1 (0.980 %) Windows NT
Processes & Methodologies 1 22 (21.57 %) ITIL 2 18 (17.65 %) Security Cleared 3 13 (12.75 %) Service Management 4 10 (9.804 %) DV Cleared 5 5 (4.902 %) Service Delivery 6 4 (3.922 %) Disaster Recovery 6 4 (3.922 %) Data Management 6 4 (3.922 %) Problem Management 7 3 (2.941 %) Document Management 8 2 (1.961 %) CRM 9 1 (0.980 %) SC Cleared 9 1 (0.980 %) Load Balancing	Programming Languages 1 15 (14.71 %) SQL 2 6 (5.882 %) VB 3 4 (3.922 %) PL/SQL 4 3 (2.941 %) PHP 4 3 (2.941 %) Transact-SQL 4 3 (2.941 %) VBScript 5 1 (0.980 %) C 5 1 (0.980 %) Java 5 1 (0.980 %) Perl
Qualifications 1 35 (34.31 %) Microsoft Certification 2 31 (30.39 %) MCSE 3 25 (24.51 %) CCNA 3 25 (24.51 %) Cisco Certification 4 23 (22.55 %) CCNP 5 22 (21.57 %) MCSA 6 13 (12.75 %) HNC 7 4 (3.922 %) MCP 8 3 (2.941 %) ISEB 9 2 (1.961 %) CCSP 10 1 (0.980 %) MCAD	Quality Assurance & Compliance 1 22 (21.57 %) SLA 2 1 (0.980 %) ISO9001
System Software 1 57 (55.88 %) Active Directory 2 12 (11.76 %) VMware ESX 3 10 (9.804 %) VMware Infrastructure 4 9 (8.824 %) Citrix Presentation Server 5 4 (3.922 %) Backup Exec 6 3 (2.941 %) Terminal Services 7 1 (0.980 %) ISA Server 7 1 (0.980 %) NetBackup	Systems Management 1 6 (5.882 %) Systems Management Server (SMS) 2 1 (0.980 %) Netcool 2 1 (0.980 %) MOM
Vendors 1 71 (69.61 %) Microsoft 2 29 (28.43 %) VMware 3 21 (20.59 %) Citrix 4 10 (9.804 %) Lotus 5 9 (8.824 %) Intel 6 8 (7.843 %) Cisco 7 4 (3.922 %) Oracle 7 4 (3.922 %) HP 8 3 (2.941 %) SAP 8 3 (2.941 %) Juniper 8 3 (2.941 %) Altiris 8 3 (2.941 %) CheckPoint 8 3 (2.941 %) Open Text 8 3 (2.941 %) GGP 8 3 (2.941 %) Civica 8 3 (2.941 %) Crossbeam 9 2 (1.961 %) Sage 9 2 (1.961 %) EMC 10 1 (0.980 %) Interwoven 10 1 (0.980 %) Red Hat