The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Third Line Support
Rank 199 201 189
Rank change year-on-year
+2 -12
Permanent jobs requiring a 3rd Line Support 52 28 27
As % of all permanent IT jobs located in the South West 0.87% 0.46% 0.53%
As % of the Job Titles category 0.90% 0.48% 0.56%
Number of salaries quoted 51 25 25
Average salary £31,000 £29,000 £30,000
Average salary % change year-on-year
+6.89% -3.33%
90% offered a salary of more than £24,500 £27,500 £27,900
10% offered a salary of more than £36,500 £45,000 £39,000
UK excluding London average salary £35,000 £34,000 £32,500
% change year-on-year
+2.94% +4.61%
3rd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5751 5796 4821
As % of all permanent IT jobs located in the South West 96.17% 95.27% 95.18%
Number of salaries quoted 4841 4792 4152
Average salary £38,000 £37,000 £35,000
Average salary % change year-on-year
+2.70% +5.71%
90% offered a salary of more than £24,000 £23,916 £24,000
10% offered a salary of more than £55,648 £50,000 £55,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

3rd Line Support
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the South West region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the South West

3rd Line Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the South West region.

3rd Line Support Salary Trend in the South West

3rd Line Support
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the South West region over the 3 months to 28 August 2015.

3rd Line Support Salary Histogram in the South West

3rd Line Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the South West region over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Devon +12 20 £29,500 -4.06% 1
Gloucestershire -11 10 £31,500 +9.56%
Bristol -16 8 £35,000 +27.27%
Somerset +4 3 £33,000 +13.79%
Wiltshire -7 3 £32,000 -28.88% 1
Cornwall - 2 £24,500 -
Dorset +2 1 £37,500 +36.36%
3rd Line Support
England

3rd Line Support
Top 30 Related IT Skills in the South West

For the 6 months to 28 August 2015, IT jobs across the South West region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 85 (80.95%) Windows
2 54 (51.43%) VMware
2 54 (51.43%) Active Directory
3 45 (42.86%) Microsoft
4 35 (33.33%) MS Excel
5 34 (32.38%) Windows Server 2008
6 30 (28.57%) Citrix
7 27 (25.71%) ITIL
7 27 (25.71%) MS Exchange
8 23 (21.90%) Microsoft Certification
9 22 (20.95%) Windows Server 2003
9 22 (20.95%) SQL Server
9 22 (20.95%) Back Office
10 21 (20.00%) Linux
10 21 (20.00%) LAN
10 21 (20.00%) WAN
10 21 (20.00%) VMware Infrastructure
11 19 (18.10%) TCP/IP
12 18 (17.14%) SAN
13 17 (16.19%) Windows Server 2012
14 16 (15.24%) DNS
15 14 (13.33%) Firewall
15 14 (13.33%) MCSE
15 14 (13.33%) MS Office
16 13 (12.38%) Finance
16 13 (12.38%) XenApp
16 13 (12.38%) Windows 7
17 12 (11.43%) SQL Server 2005
17 12 (11.43%) DHCP
17 12 (11.43%) VPN

3rd Line Support
Top Related IT Skills in the South West by Category

For the 6 months to 28 August 2015, IT jobs across the South West region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 27 (25.71%) MS Exchange
2 11 (10.48%) Exchange Server 2010
2 11 (10.48%) Exchange Server 2013
3 8 (7.62%) SharePoint
3 8 (7.62%) Exchange Server 2007
4 4 (3.81%) BizTalk Server
5 3 (2.86%) IIS
6 2 (1.90%) Apache
6 2 (1.90%) Exchange Server 2003
Applications
1 35 (33.33%) MS Excel
2 14 (13.33%) MS Office
Business Applications
1 1 (0.95%) SAP Oil and Gas
Cloud Services
1 3 (2.86%) Office 365
2 2 (1.90%) SaaS
Communications & Networking
1 21 (20.00%) LAN
1 21 (20.00%) WAN
2 19 (18.10%) TCP/IP
3 18 (17.14%) SAN
4 16 (15.24%) DNS
5 14 (13.33%) Firewall
6 12 (11.43%) VPN
6 12 (11.43%) DHCP
7 6 (5.71%) MPLS
8 5 (4.76%) SS7
8 5 (4.76%) Internet
8 5 (4.76%) 3G
8 5 (4.76%) PSTN
8 5 (4.76%) GPRS
8 5 (4.76%) GSM
8 5 (4.76%) LTE
9 4 (3.81%) NAS
10 3 (2.86%) VLAN
10 3 (2.86%) SMTP
11 2 (1.90%) SNMP
Database & Business Intelligence
1 22 (20.95%) SQL Server
2 12 (11.43%) SQL Server 2005
3 11 (10.48%) SQL Server 2008
4 5 (4.76%) Oracle Database
5 4 (3.81%) SQL Server Reporting Services
6 2 (1.90%) MySQL
7 1 (0.95%) SQL Server 2012
General
1 22 (20.95%) Back Office
2 13 (12.38%) Finance
3 7 (6.67%) Telecoms
4 1 (0.95%) Electronics
4 1 (0.95%) Manufacturing
4 1 (0.95%) Advertising
4 1 (0.95%) Marketing
Libraries, Frameworks & Software Standards
1 6 (5.71%) .NET
2 4 (3.81%) .NET Framework
3 3 (2.86%) ASP.NET
3 3 (2.86%) Web Services
Miscellaneous
1 7 (6.67%) Clustering
2 5 (4.76%) Client/Server
3 4 (3.81%) Thin Client
3 4 (3.81%) Handset
3 4 (3.81%) Fat Client
4 2 (1.90%) Replication
4 2 (1.90%) Data Centre
4 2 (1.90%) EMC VNX
5 1 (0.95%) DTV
5 1 (0.95%) EqualLogic
5 1 (0.95%) Analytical Skills
Operating Systems
1 85 (80.95%) Windows
2 34 (32.38%) Windows Server 2008
3 22 (20.95%) Windows Server 2003
4 21 (20.00%) Linux
5 17 (16.19%) Windows Server 2012
6 13 (12.38%) Windows 7
7 7 (6.67%) Windows XP
8 4 (3.81%) Mac OS X
8 4 (3.81%) CentOS
8 4 (3.81%) Red Hat Enterprise Linux
9 3 (2.86%) Windows 2000 Server
10 1 (0.95%) UNIX
10 1 (0.95%) Windows 8
Processes & Methodologies
1 27 (25.71%) ITIL
2 7 (6.67%) Service Delivery
2 7 (6.67%) Project Management
2 7 (6.67%) Server Patching
3 6 (5.71%) Root Cause Analysis
4 5 (4.76%) Load Balancing
5 3 (2.86%) Problem Management
6 2 (1.90%) Network Design
6 2 (1.90%) Incident Management
6 2 (1.90%) Change Management
6 2 (1.90%) CRM
6 2 (1.90%) Capacity Management
6 2 (1.90%) Mentoring
7 1 (0.95%) Server Hardening
7 1 (0.95%) Service Management
7 1 (0.95%) Performance Monitoring
7 1 (0.95%) Network Monitoring
7 1 (0.95%) Line Management
7 1 (0.95%) Business Intelligence
7 1 (0.95%) Configuration Management
Programming Languages
1 11 (10.48%) SQL
2 2 (1.90%) PHP
3 1 (0.95%) JavaScript
3 1 (0.95%) VBScript
3 1 (0.95%) VB
3 1 (0.95%) PowerShell
Qualifications
1 23 (21.90%) Microsoft Certification
2 14 (13.33%) MCSE
3 8 (7.62%) MCSA
4 5 (4.76%) CCNA
4 5 (4.76%) MCP
4 5 (4.76%) Cisco Certification
4 5 (4.76%) MCITP
4 5 (4.76%) SC Cleared
4 5 (4.76%) Security Cleared
4 5 (4.76%) ITIL Foundation Certificate
5 4 (3.81%) Citrix Certification
6 3 (2.86%) CCA
7 2 (1.90%) MCTS
8 1 (0.95%) Degree
8 1 (0.95%) ITIL Certification
Quality Assurance & Compliance
1 6 (5.71%) SLA
2 2 (1.90%) ISO/IEC 27001
3 1 (0.95%) PCI DSS
System Software
1 54 (51.43%) Active Directory
2 21 (20.00%) VMware Infrastructure
3 13 (12.38%) XenApp
4 8 (7.62%) vSphere
4 8 (7.62%) Hyper-V
5 6 (5.71%) Citrix Presentation Server
6 5 (4.76%) VMware ESX
6 5 (4.76%) BitLocker
7 4 (3.81%) XenDesktop
8 3 (2.86%) ISA Server
8 3 (2.86%) XenServer
9 2 (1.90%) vCloud
9 2 (1.90%) Terminal Services
10 1 (0.95%) Microsoft App-V
10 1 (0.95%) VMware Server
Systems Management
1 8 (7.62%) SCOM
2 5 (4.76%) SCCM
3 4 (3.81%) WSUS
4 3 (2.86%) Nagios
4 3 (2.86%) Backup Exec
5 2 (1.90%) OpenView
5 2 (1.90%) HP SIM
6 1 (0.95%) Norton AntiVirus
6 1 (0.95%) NetBackup
Vendors
1 54 (51.43%) VMware
2 45 (42.86%) Microsoft
3 30 (28.57%) Citrix
4 12 (11.43%) Cisco
5 11 (10.48%) HP
6 7 (6.67%) EMC
6 7 (6.67%) Bomgar
7 6 (5.71%) Dell
7 6 (5.71%) Remedy
8 5 (4.76%) Oracle
9 4 (3.81%) 3PAR
10 3 (2.86%) Mitel
11 2 (1.90%) Hyland
11 2 (1.90%) Red Hat
11 2 (1.90%) Symantec
12 1 (0.95%) Sophos
12 1 (0.95%) Websense
12 1 (0.95%) IronPort
12 1 (0.95%) SAP
12 1 (0.95%) CommVault
Wiltshire
Redrock Consulting Ltd
Salary: £25000 - £34000 per annum + Excellent Benefits
Posted: 11 hours ago