The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 27 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Nov 2014
Same period 2013 Same period 2012
Third Line Support
Rank 200 196 179
Rank change year-on-year
-4 -17
Permanent jobs requiring a 3rd Line Support 43 33 42
As % of all permanent IT jobs located in the South West 0.66% 0.59% 0.75%
As % of the Job Titles category 0.69% 0.61% 0.78%
Number of salaries quoted 39 32 39
Average salary £34,000 £30,000 £35,000
Average salary % change year-on-year
+13.33% -14.28%
90% offered a salary of more than £28,300 £23,500 £27,500
10% offered a salary of more than £37,500 £35,000 £47,500
UK excluding London average salary £35,000 £35,000 £34,000
% change year-on-year
- +2.94%
3rd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
6241 5377 5394
As % of all permanent IT jobs located in the South West 95.69% 95.68% 96.41%
Number of salaries quoted 5228 4651 4786
Average salary £37,500 £36,000 £35,000
Average salary % change year-on-year
+4.16% +2.85%
90% offered a salary of more than £23,000 £23,000 £22,614
10% offered a salary of more than £55,000 £50,000 £52,500
UK excluding London average salary £40,000 £40,000 £38,240
% change year-on-year
- +4.60%

3rd Line Support
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the South West region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the South West

3rd Line Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the South West region.

3rd Line Support Salary Trend in the South West

3rd Line Support
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the South West region over the 3 months to 27 November 2014.

3rd Line Support Salary Histogram in the South West

3rd Line Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the South West region over the 3 months to 27 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Devon -7 11 £34,000 +17.24% 2
Gloucestershire -8 10 £30,000 -7.69%
Wiltshire -3 9 £37,500 +36.36% 2
Dorset -11 8 £34,000 +44.68% 1
Bristol -2 5 £35,000 +6.87% 2
3rd Line Support
England

3rd Line Support
Top 30 Related IT Skills in the South West

For the 6 months to 27 November 2014, IT jobs across the South West region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 55 (77.46%) Windows
2 40 (56.34%) VMware
3 38 (53.52%) Microsoft
4 33 (46.48%) Active Directory
5 25 (35.21%) MS Excel
6 24 (33.80%) ITIL
7 22 (30.99%) Linux
7 22 (30.99%) Windows Server 2008
8 20 (28.17%) Cisco
8 20 (28.17%) Microsoft Certification
9 19 (26.76%) Firewall
10 17 (23.94%) SAN
10 17 (23.94%) SQL
11 16 (22.54%) MS Office
11 16 (22.54%) TCP/IP
11 16 (22.54%) Citrix
12 15 (21.13%) Cisco Certification
12 15 (21.13%) DHCP
12 15 (21.13%) Windows Server 2003
12 15 (21.13%) MS Exchange
13 14 (19.72%) LAN
13 14 (19.72%) VPN
14 13 (18.31%) SQL Server
14 13 (18.31%) WAN
14 13 (18.31%) VMware Infrastructure
15 12 (16.90%) SCCM
16 11 (15.49%) Security Cleared
16 11 (15.49%) Red Hat Enterprise Linux
16 11 (15.49%) NAS
16 11 (15.49%) DNS

3rd Line Support
Top Related IT Skills in the South West by Category

For the 6 months to 27 November 2014, IT jobs across the South West region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 15 (21.13%) MS Exchange
2 7 (9.86%) Exchange Server 2010
3 6 (8.45%) SharePoint
3 6 (8.45%) IIS
4 5 (7.04%) Lync
5 3 (4.23%) Exchange Server 2013
6 1 (1.41%) Tomcat
6 1 (1.41%) Blackberry Enterprise Server
6 1 (1.41%) WebSphere
Applications
1 25 (35.21%) MS Excel
2 16 (22.54%) MS Office
3 1 (1.41%) MS Visio
3 1 (1.41%) Spreadsheet
Cloud Services
1 4 (5.63%) Office 365
Communications & Networking
1 19 (26.76%) Firewall
2 17 (23.94%) SAN
3 16 (22.54%) TCP/IP
4 15 (21.13%) DHCP
5 14 (19.72%) LAN
5 14 (19.72%) VPN
6 13 (18.31%) WAN
7 11 (15.49%) DNS
7 11 (15.49%) NAS
8 8 (11.27%) SSL
8 8 (11.27%) VoIP
9 7 (9.86%) IPsec
10 6 (8.45%) Cisco ASA
11 4 (5.63%) Internet
11 4 (5.63%) MPLS
12 3 (4.23%) Wireless
13 1 (1.41%) MRTG
13 1 (1.41%) Cisco Nexus
13 1 (1.41%) HSRP
13 1 (1.41%) OSPF
Database & Business Intelligence
1 13 (18.31%) SQL Server
2 10 (14.08%) SQL Server 2008
3 7 (9.86%) SQL Server 2005
Development Applications
1 1 (1.41%) Eclipse
1 1 (1.41%) NetBeans
1 1 (1.41%) Subversion
General
1 3 (4.23%) Back Office
1 3 (4.23%) Finance
2 2 (2.82%) Telecoms
3 1 (1.41%) Retail
Libraries, Frameworks & Software Standards
1 7 (9.86%) .NET
2 2 (2.82%) ASP.NET
3 1 (1.41%) XML
3 1 (1.41%) Java EE
3 1 (1.41%) Software Packaging
Miscellaneous
1 5 (7.04%) Management Information System
2 3 (4.23%) Computer Science
3 2 (2.82%) Client/Server
3 2 (2.82%) EPoS
4 1 (1.41%) Blackberry
4 1 (1.41%) Analytical Skills
4 1 (1.41%) AS400
4 1 (1.41%) Clustering
4 1 (1.41%) Mathematics
Operating Systems
1 55 (77.46%) Windows
2 22 (30.99%) Linux
2 22 (30.99%) Windows Server 2008
3 15 (21.13%) Windows Server 2003
4 11 (15.49%) Red Hat Enterprise Linux
5 9 (12.68%) Windows 7
6 8 (11.27%) Windows Server 2012
7 6 (8.45%) Windows 8
7 6 (8.45%) CentOS
7 6 (8.45%) Mac OS X
8 3 (4.23%) UNIX
8 3 (4.23%) Solaris
9 2 (2.82%) Windows XP
9 2 (2.82%) SUSE
10 1 (1.41%) Fedora
10 1 (1.41%) Ubuntu
10 1 (1.41%) Mac OS
Processes & Methodologies
1 24 (33.80%) ITIL
2 9 (12.68%) Project Management
3 8 (11.27%) Service Delivery
4 7 (9.86%) Time Management
5 6 (8.45%) Network Design
5 6 (8.45%) Load Balancing
6 5 (7.04%) Information Security
6 5 (7.04%) Migration
7 4 (5.63%) Change Management
8 3 (4.23%) Configuration Management
8 3 (4.23%) Service Management
8 3 (4.23%) Problem Management
8 3 (4.23%) ITIL V3
8 3 (4.23%) Cyber Security
9 2 (2.82%) Stakeholder Management
9 2 (2.82%) Incident Management
9 2 (2.82%) ITSM
10 1 (1.41%) Disaster Recovery
10 1 (1.41%) Process Management
10 1 (1.41%) Business Intelligence
Programming Languages
1 17 (23.94%) SQL
2 7 (9.86%) C#
3 5 (7.04%) PowerShell
4 3 (4.23%) VBScript
5 2 (2.82%) Shell Script
5 2 (2.82%) Java
5 2 (2.82%) C
6 1 (1.41%) PL/SQL
Qualifications
1 20 (28.17%) Microsoft Certification
2 15 (21.13%) Cisco Certification
3 11 (15.49%) Security Cleared
3 11 (15.49%) MCSE
4 10 (14.08%) SC Cleared
5 8 (11.27%) VMware Certified Professional (VCP)
5 8 (11.27%) CCNA
6 7 (9.86%) CCNP
6 7 (9.86%) MCITP
7 5 (7.04%) Degree
8 4 (5.63%) MCSA
9 1 (1.41%) MCP
9 1 (1.41%) Citrix Certification
9 1 (1.41%) MCTS
9 1 (1.41%) DV Cleared
9 1 (1.41%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 1 (1.41%) ISO/IEC 27001
System Software
1 33 (46.48%) Active Directory
2 13 (18.31%) VMware Infrastructure
3 10 (14.08%) vSphere
4 8 (11.27%) Hyper-V
4 8 (11.27%) XenApp
4 8 (11.27%) vCloud
5 3 (4.23%) VMware ESXi
5 3 (4.23%) VMware ESX
6 2 (2.82%) Citrix Presentation Server
7 1 (1.41%) ISA Server
Systems Management
1 12 (16.90%) SCCM
2 8 (11.27%) SCOM
3 5 (7.04%) WSUS
4 4 (5.63%) SCVMM
4 4 (5.63%) SCSM
5 3 (4.23%) Nagios
6 2 (2.82%) NetBackup
6 2 (2.82%) Puppet
7 1 (1.41%) SCDPM
7 1 (1.41%) Check_MK
7 1 (1.41%) OpenView
7 1 (1.41%) HP SIM
Vendors
1 40 (56.34%) VMware
2 38 (53.52%) Microsoft
3 20 (28.17%) Cisco
4 16 (22.54%) Citrix
5 7 (9.86%) HP
6 5 (7.04%) Avaya
6 5 (7.04%) Red Hat
7 3 (4.23%) CheckPoint
7 3 (4.23%) Remedy
7 3 (4.23%) Intel
8 2 (2.82%) Oracle
8 2 (2.82%) Dell
8 2 (2.82%) IBM
8 2 (2.82%) Symantec
8 2 (2.82%) SonicWALL
8 2 (2.82%) Aruba
9 1 (1.41%) F5
9 1 (1.41%) Meraki
9 1 (1.41%) Sophos
9 1 (1.41%) Websense
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