Customer Service Jobs in Harlow

Customer Service
Essex > Harlow

The following table provides summary statistics for permanent job vacancies advertised in Harlow with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 29 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
29 Apr 2024
Same period 2023 Same period 2022
Rank 3 13 6
Rank change year-on-year +10 -7 -
Permanent jobs citing Customer Service 23 3 10
As % of all permanent jobs advertised in Harlow 34.33% 6.98% 30.30%
As % of the Processes & Methodologies category 35.38% 7.32% 31.25%
Number of salaries quoted 16 3 0
10th Percentile - - -
25th Percentile £22,750 £26,500 -
Median annual salary (50th Percentile) £23,750 £27,000 -
Median % change year-on-year -12.04% - -
75th Percentile £34,625 £27,500 -
90th Percentile £57,500 - -
Essex median annual salary £32,500 £31,000 £42,500
% change year-on-year +4.84% -27.06% +14.68%

All Process and Methodology Skills
Harlow

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Harlow with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 65 41 32
As % of all permanent jobs advertised in Harlow 97.01% 95.35% 96.97%
Number of salaries quoted 53 16 10
10th Percentile £22,750 £26,500 £33,025
25th Percentile £28,250 £33,063 £47,813
Median annual salary (50th Percentile) £32,500 £47,500 £53,750
Median % change year-on-year -31.58% -11.63% +43.33%
75th Percentile £47,500 £59,063 £77,500
90th Percentile £90,000 £83,750 £80,000
Essex median annual salary £45,000 £47,610 £48,350
% change year-on-year -5.48% -1.53% +0.73%

Customer Service
Job Vacancy Trend in Harlow

Job postings citing Customer Service as a proportion of all IT jobs advertised in Harlow.

Job vacancy trend for Customer Service in Harlow

Customer Service
Salary Trend in Harlow

3-month moving average salary quoted in jobs citing Customer Service in Harlow.

Salary trend for Customer Service in Harlow

Customer Service
Salary Histogram in Harlow

Salary distribution for jobs citing Customer Service in Harlow over the 6 months to 29 April 2024.

Salary histogram for Customer Service in Harlow

Customer Service
Co-occurring Skills and Capabilities in Harlow by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (30.43%) SharePoint
2 6 (26.09%) Microsoft Exchange
Applications
1 10 (43.48%) Microsoft Office
2 4 (17.39%) Microsoft Excel
Cloud Services
1 6 (26.09%) Microsoft 365
Communications & Networking
1 7 (30.43%) Intranet
2 6 (26.09%) Wi-Fi
2 6 (26.09%) Wireless
General
1 17 (73.91%) Social Skills
2 7 (30.43%) Retail
3 6 (26.09%) Inclusion and Diversity
4 4 (17.39%) Local Government
5 2 (8.70%) Analytical Skills
5 2 (8.70%) Organisational Skills
Job Titles
1 7 (30.43%) Administrator
1 7 (30.43%) IT Administrator
2 6 (26.09%) 1st Line Support
2 6 (26.09%) 1st Line Support Technician
2 6 (26.09%) Support Technician
3 4 (17.39%) 1st Line Service Desk Analyst
3 4 (17.39%) Analyst
3 4 (17.39%) Project Manager
3 4 (17.39%) Service Analyst
3 4 (17.39%) Service Desk Analyst
4 2 (8.70%) QA Officer
Miscellaneous
1 4 (17.39%) Renewable Energy
1 4 (17.39%) Self-Motivation
2 2 (8.70%) Management Information System
Operating Systems
1 10 (43.48%) Windows
2 6 (26.09%) Windows 10
Processes & Methodologies
1 11 (47.83%) Project Management
2 7 (30.43%) Agile
2 7 (30.43%) Agile Project Management
3 4 (17.39%) Active Listening
3 4 (17.39%) Budget Management
3 4 (17.39%) Decision-Making
3 4 (17.39%) Problem-Solving
3 4 (17.39%) Project Delivery
4 2 (8.70%) Coaching
Qualifications
1 4 (17.39%) DBS Check
Quality Assurance & Compliance
1 4 (17.39%) NEBOSH
2 2 (8.70%) QA
System Software
1 6 (26.09%) Active Directory
Vendors
1 17 (73.91%) Microsoft
2 4 (17.39%) Google
2 4 (17.39%) ServiceNow