The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Hemel Hempstead region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
Second Line Support
Rank 58 30 38
Rank change year-on-year
-28 +8
Permanent jobs requiring a 2nd Line Support 1 4 3
As % of all permanent IT jobs located in Hemel Hempstead 0.30% 2.17% 1.27%
As % of the Job Titles category 0.32% 2.40% 1.34%
Number of salaries quoted 1 4 3
Average salary £25,500 £27,000 £20,500
Average salary % change year-on-year
-5.55% +31.70%
UK excluding London average salary £25,000 £24,000 £25,000
% change year-on-year
+4.16% -4.00%
2nd Line Support
Hertfordshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Hemel Hempstead region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Hemel Hempstead
Permanent IT job ads with a match in the
Job Titles category
312 167 224
As % of all permanent IT jobs located in Hemel Hempstead 93.41% 90.76% 94.51%
Number of salaries quoted 268 154 210
Average salary £44,000 £42,000 £37,500
Average salary % change year-on-year
+4.76% +12.00%
90% offered a salary of more than £25,000 £27,000 £21,500
10% offered a salary of more than £60,000 £52,500 £65,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in Hemel Hempstead

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Hemel Hempstead region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Hemel Hempstead

2nd Line Support
Salary Trend in Hemel Hempstead

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Hemel Hempstead region.

2nd Line Support Salary Trend in Hemel Hempstead

2nd Line Support
Top 24 Related IT Skills in Hemel Hempstead

For the 6 months to 24 April 2015, IT jobs across the Hemel Hempstead region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 5 (100.00%) Windows
2 4 (80.00%) MS Excel
3 3 (60.00%) Windows XP
3 3 (60.00%) MCSE
3 3 (60.00%) MCSA
3 3 (60.00%) Microsoft
3 3 (60.00%) Active Directory
3 3 (60.00%) Microsoft Certification
3 3 (60.00%) MCDST
3 3 (60.00%) MCITP
3 3 (60.00%) Incident Management
3 3 (60.00%) SC Cleared
3 3 (60.00%) Security Cleared
3 3 (60.00%) Windows 7
3 3 (60.00%) Windows 8
3 3 (60.00%) MCP
4 2 (40.00%) Windows Server 2012
5 1 (20.00%) Windows Server 2008
5 1 (20.00%) DPNSS
5 1 (20.00%) Firewall
5 1 (20.00%) SQL
5 1 (20.00%) IIS
5 1 (20.00%) PBX
5 1 (20.00%) VoIP

2nd Line Support
Top Related IT Skills in Hemel Hempstead by Category

For the 6 months to 24 April 2015, IT jobs across the Hemel Hempstead region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (20.00%) IIS
Applications
1 4 (80.00%) MS Excel
Communications & Networking
1 1 (20.00%) PBX
1 1 (20.00%) VoIP
1 1 (20.00%) DPNSS
1 1 (20.00%) Firewall
Operating Systems
1 5 (100.00%) Windows
2 3 (60.00%) Windows XP
2 3 (60.00%) Windows 7
2 3 (60.00%) Windows 8
3 2 (40.00%) Windows Server 2012
4 1 (20.00%) Windows Server 2008
Processes & Methodologies
1 3 (60.00%) Incident Management
Programming Languages
1 1 (20.00%) SQL
Qualifications
1 3 (60.00%) MCP
1 3 (60.00%) MCSE
1 3 (60.00%) MCSA
1 3 (60.00%) Microsoft Certification
1 3 (60.00%) MCDST
1 3 (60.00%) MCITP
1 3 (60.00%) SC Cleared
1 3 (60.00%) Security Cleared
System Software
1 3 (60.00%) Active Directory
Vendors
1 3 (60.00%) Microsoft