The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the Hemel Hempstead region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 18 June 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Hemel Hempstead region.

Location
3 months to
18 Jun 2013
Same period 2012 Same period 2011
Second Line Support
Rank 39 41 -
Rank change year-on-year
+2 -
Permanent jobs requiring a 2nd Line Support 3 3 0
As % of all permanent IT jobs located in Hemel Hempstead 1.310% 1.220% -
As % of the Job Titles category 1.395% 1.230% -
Number of salaries quoted 3 3 0
Average salary £23,000 £22,500 -
Average salary % change year-on-year
+2.22% -
UK excluding London average salary £25,000 £25,000 £24,000
% change year-on-year
- +4.16%
All Job Titles
Hemel Hempstead
Permanent IT job ads with a match in the
Job Titles category
215 244 138
As % of all permanent IT jobs located in Hemel Hempstead 93.89% 99.19% 97.18%
Number of salaries quoted 206 231 125
Average salary £34,000 £37,500 £36,000
Average salary % change year-on-year
-9.33% +4.16%
90% offered a salary of more than £21,500 £22,500 £22,500
10% offered a salary of more than £47,500 £48,250 £50,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
2nd Line Support
Hertfordshire

2nd Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support across the Hemel Hempstead region as a proportion of the total demand within the Job Titles category.

Hemel Hempstead 2nd Line Support Jobs Demand Trend

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Hemel Hempstead region.

Hemel Hempstead 2nd Line Support Salary Trend

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 18 June 2013, IT jobs across the Hemel Hempstead region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 7 (70.00%) Windows
1 7 (70.00%) Windows XP
1 7 (70.00%) DNS
1 7 (70.00%) Windows Vista
2 4 (40.00%) MCP
2 4 (40.00%) Exchange Server 2007
2 4 (40.00%) Windows Server 2008
2 4 (40.00%) MCTS
2 4 (40.00%) Exchange Server 2003
2 4 (40.00%) Windows 7
2 4 (40.00%) DHCP
2 4 (40.00%) Active Directory
2 4 (40.00%) Microsoft Certification
2 4 (40.00%) Windows Server 2003
2 4 (40.00%) MS Exchange
2 4 (40.00%) Broadband
2 4 (40.00%) MCSA
3 3 (30.00%) C#
3 3 (30.00%) SQL
3 3 (30.00%) TCP/IP
3 3 (30.00%) VPN
3 3 (30.00%) Retail
4 2 (20.00%) SLA
4 2 (20.00%) Microsoft
4 2 (20.00%) DPNSS
4 2 (20.00%) QSIG
4 2 (20.00%) PBX
4 2 (20.00%) VoIP
4 2 (20.00%) Data Entry
5 1 (10.00%) Mitel

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 18 June 2013, IT jobs across the Hemel Hempstead region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (40.00%) MS Exchange
1 4 (40.00%) Exchange Server 2003
1 4 (40.00%) Exchange Server 2007
Communications & Networking
1 7 (70.00%) DNS
2 4 (40.00%) Broadband
2 4 (40.00%) DHCP
3 3 (30.00%) TCP/IP
3 3 (30.00%) VPN
4 2 (20.00%) PBX
4 2 (20.00%) VoIP
4 2 (20.00%) DPNSS
4 2 (20.00%) QSIG
General
1 3 (30.00%) Retail
Operating Systems
1 7 (70.00%) Windows
1 7 (70.00%) Windows XP
1 7 (70.00%) Windows Vista
2 4 (40.00%) Windows Server 2008
2 4 (40.00%) Windows 7
2 4 (40.00%) Windows Server 2003
Processes & Methodologies
1 2 (20.00%) Data Entry
Programming Languages
1 3 (30.00%) C#
1 3 (30.00%) SQL
Qualifications
1 4 (40.00%) MCP
1 4 (40.00%) MCSA
1 4 (40.00%) Microsoft Certification
1 4 (40.00%) MCTS
Quality Assurance & Compliance
1 2 (20.00%) SLA
System Software
1 4 (40.00%) Active Directory
Vendors
1 2 (20.00%) Microsoft
2 1 (10.00%) Mitel
Hemel Hempstead, South East
The 2nd Line IT Support Engineer must have experience of the following technologies: - Windows XP, Vista, Windows 7; - Office 2003, 2007, 2010; - Active Directory Administration; - WDS and MDT; -...
Artemis IT Recruitment
Salary: £25,000 - £27,000 per year
Posted: 3 June 2013
Hemel Hempstead, Hertfordshire
Microsoft MCP/MCTIP/ MCSE. My client is based in Hemel Hempstead and is one of the UK's leading employers (as voted by Sunday Times) who are looking...
Green Thompson Consulting
Salary: From £18,000 to £24,000 per annum
Posted: 12 June 2013