The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 4 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Sep 2015
Same period 2014 Same period 2013
Second Line Support
Rank 123 104 120
Rank change year-on-year
-19 +16
Permanent jobs requiring a 2nd Line Support 25 40 10
As % of all permanent IT jobs located in Hertfordshire 1.04% 1.72% 0.50%
As % of the Job Titles category 1.10% 1.77% 0.52%
Number of salaries quoted 18 33 9
Average salary £30,000 £27,500 £23,000
Average salary % change year-on-year
+9.09% +19.56%
90% offered a salary of more than £23,500 £22,000 £22,100
10% offered a salary of more than £36,000 £30,000 £26,500
UK excluding London average salary £25,000 £24,000 £24,500
% change year-on-year
+4.16% -2.04%
2nd Line Support
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Hertfordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Hertfordshire
Permanent IT job ads with a match in the
Job Titles category
2267 2255 1914
As % of all permanent IT jobs located in Hertfordshire 94.18% 97.11% 95.32%
Number of salaries quoted 1955 1860 1559
Average salary £45,000 £45,000 £40,000
Average salary % change year-on-year
- +12.50%
90% offered a salary of more than £26,500 £26,500 £23,500
10% offered a salary of more than £65,000 £60,500 £66,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

2nd Line Support
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Hertfordshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Hertfordshire

2nd Line Support
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Hertfordshire region.

2nd Line Support Salary Trend in Hertfordshire

2nd Line Support
Salary Histogram in Hertfordshire

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Hertfordshire region over the 3 months to 4 September 2015.

2nd Line Support Salary Histogram in Hertfordshire

2nd Line Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Hertfordshire region over the 3 months to 4 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford -6 14 £30,250 +10.00%
Hemel Hempstead +3 3 £30,000 +33.33% 1
Borehamwood - 3 £23,500 -
St Albans -11 2 £28,000 +1.81%
Rickmansworth - 1 £27,500 - 1
Royston - 1 £30,500 -
2nd Line Support
East of England

2nd Line Support
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 4 September 2015, IT jobs across the Hertfordshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 40 (80.00%) Windows
2 33 (66.00%) Active Directory
3 27 (54.00%) Microsoft
4 26 (52.00%) MS Exchange
5 25 (50.00%) MS Office
6 24 (48.00%) Windows Server 2008
7 22 (44.00%) Windows Server 2012
7 22 (44.00%) VMware
7 22 (44.00%) MS Excel
8 21 (42.00%) VMware Infrastructure
9 20 (40.00%) Windows Server 2003
10 18 (36.00%) Office 365
10 18 (36.00%) DHCP
10 18 (36.00%) DNS
10 18 (36.00%) ITIL
11 16 (32.00%) Linux
12 15 (30.00%) TCP/IP
13 14 (28.00%) VPN
13 14 (28.00%) Citrix
13 14 (28.00%) vSphere
13 14 (28.00%) Mentoring
14 13 (26.00%) Cisco
15 11 (22.00%) Terminal Services
15 11 (22.00%) Red Hat Enterprise Linux
15 11 (22.00%) VMware ESXi
15 11 (22.00%) VMware Workstation
15 11 (22.00%) Handset
15 11 (22.00%) Information Security
15 11 (22.00%) Data Centre
16 10 (20.00%) Amazon AWS

2nd Line Support
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 4 September 2015, IT jobs across the Hertfordshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 26 (52.00%) MS Exchange
2 8 (16.00%) Exchange Server 2003
2 8 (16.00%) Exchange Server 2010
3 6 (12.00%) Blackberry Enterprise Server
4 5 (10.00%) SharePoint
5 4 (8.00%) Lync
5 4 (8.00%) IIS
6 2 (4.00%) Exchange Server 2007
6 2 (4.00%) Exchange Server 2013
7 1 (2.00%) SharePoint 2013
7 1 (2.00%) SharePoint 2010
7 1 (2.00%) JBoss
7 1 (2.00%) WebSphere Application Server
7 1 (2.00%) WebLogic
7 1 (2.00%) WebSphere
Applications
1 25 (50.00%) MS Office
2 22 (44.00%) MS Excel
Business Applications
1 1 (2.00%) Dynamics CRM
Cloud Services
1 18 (36.00%) Office 365
2 10 (20.00%) Cloud Computing
2 10 (20.00%) Amazon AWS
3 4 (8.00%) Microsoft Azure
4 1 (2.00%) SaaS
Communications & Networking
1 18 (36.00%) DHCP
1 18 (36.00%) DNS
2 15 (30.00%) TCP/IP
3 14 (28.00%) VPN
4 8 (16.00%) LAN
4 8 (16.00%) Firewall
5 7 (14.00%) WAN
6 3 (6.00%) NAS
6 3 (6.00%) MPLS
6 3 (6.00%) OSPF
6 3 (6.00%) DSL
6 3 (6.00%) SSL
7 1 (2.00%) SAN
7 1 (2.00%) 3G
7 1 (2.00%) VoIP
7 1 (2.00%) Wireless
7 1 (2.00%) 2G
7 1 (2.00%) Unified Communications
7 1 (2.00%) NetScaler
General
1 3 (6.00%) Finance
1 3 (6.00%) Publishing
1 3 (6.00%) Games
2 1 (2.00%) Retail
2 1 (2.00%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (2.00%) HTML
1 1 (2.00%) XML
1 1 (2.00%) XSL
Miscellaneous
1 11 (22.00%) Handset
1 11 (22.00%) Data Centre
2 7 (14.00%) Blackberry
2 7 (14.00%) Mathematics
3 3 (6.00%) Fat Client
3 3 (6.00%) Thin Client
3 3 (6.00%) Replication
3 3 (6.00%) Hybrid Cloud
4 1 (2.00%) iPad
4 1 (2.00%) Enterprise Software
4 1 (2.00%) Analytical Skills
Operating Systems
1 40 (80.00%) Windows
2 24 (48.00%) Windows Server 2008
3 22 (44.00%) Windows Server 2012
4 20 (40.00%) Windows Server 2003
5 16 (32.00%) Linux
6 11 (22.00%) Red Hat Enterprise Linux
7 8 (16.00%) Windows 7
8 2 (4.00%) Mac OS
9 1 (2.00%) Windows XP
9 1 (2.00%) Mac OS X
9 1 (2.00%) AIX
9 1 (2.00%) Solaris
Processes & Methodologies
1 18 (36.00%) ITIL
2 14 (28.00%) Mentoring
3 11 (22.00%) Information Security
4 4 (8.00%) Disaster Recovery
5 3 (6.00%) Data Protection
5 3 (6.00%) Continuous Improvement
5 3 (6.00%) Capacity Management
5 3 (6.00%) Asset Management
5 3 (6.00%) Incident Management
5 3 (6.00%) Configuration Management
5 3 (6.00%) Service Management
6 2 (4.00%) Problem Management
7 1 (2.00%) CRM
7 1 (2.00%) B2B
7 1 (2.00%) Stakeholder Management
7 1 (2.00%) Server Building
Programming Languages
1 7 (14.00%) C
2 6 (12.00%) SQL
3 1 (2.00%) Java
3 1 (2.00%) JavaScript
Qualifications
1 5 (10.00%) Cisco Certification
1 5 (10.00%) Microsoft Certification
2 4 (8.00%) CCNP
3 3 (6.00%) CCNA
4 2 (4.00%) MCSA
5 1 (2.00%) MCP
5 1 (2.00%) MCITP
5 1 (2.00%) Degree
5 1 (2.00%) Security Cleared
Quality Assurance & Compliance
1 3 (6.00%) SLA
System Software
1 33 (66.00%) Active Directory
2 21 (42.00%) VMware Infrastructure
3 14 (28.00%) vSphere
4 11 (22.00%) VMware ESXi
4 11 (22.00%) Terminal Services
4 11 (22.00%) VMware Workstation
5 5 (10.00%) Hyper-V
5 5 (10.00%) XenApp
6 3 (6.00%) XenDesktop
7 1 (2.00%) iptables
Systems Management
1 3 (6.00%) WSUS
2 2 (4.00%) SCCM
3 1 (2.00%) Symantec Enterprise Vault
Vendors
1 27 (54.00%) Microsoft
2 22 (44.00%) VMware
3 14 (28.00%) Citrix
4 13 (26.00%) Cisco
5 6 (12.00%) HP
5 6 (12.00%) Apple
6 3 (6.00%) Symantec
6 3 (6.00%) Fujitsu
6 3 (6.00%) SonicWALL
7 2 (4.00%) MobileIron
7 2 (4.00%) Dell
8 1 (2.00%) NetApp
8 1 (2.00%) Clearswift
8 1 (2.00%) Google
8 1 (2.00%) LogRhythm
Hemel Hempstead
Artemis IT Recruitment
Salary: Up to £26000 pa
Posted: 3 days ago
Hatfield, Hertfordshire
Understanding Recruitment
Salary: £20000.00 - £25000.00 per annum + £5k shift allowance
Posted: 5 days ago