The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 29 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 May 2015
Same period 2014 Same period 2013
Second Line Support
Rank 124 117 126
Rank change year-on-year
-7 +9
Permanent jobs requiring a 2nd Line Support 25 37 23
As % of all permanent IT jobs located in Hertfordshire 1.11% 1.45% 0.94%
As % of the Job Titles category 1.16% 1.52% 0.99%
Number of salaries quoted 24 33 22
Average salary £25,000 £27,500 £27,000
Average salary % change year-on-year
-9.09% +1.85%
90% offered a salary of more than £21,500 £22,500 £20,700
10% offered a salary of more than £29,500 £31,500 £29,900
UK excluding London average salary £24,500 £24,500 £24,500
2nd Line Support
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Hertfordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Hertfordshire
Permanent IT job ads with a match in the
Job Titles category
2153 2436 2312
As % of all permanent IT jobs located in Hertfordshire 95.86% 95.42% 94.52%
Number of salaries quoted 1727 1973 1872
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,000 £26,500 £26,000
10% offered a salary of more than £60,000 £60,000 £62,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Hertfordshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Hertfordshire

2nd Line Support
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Hertfordshire region.

2nd Line Support Salary Trend in Hertfordshire

2nd Line Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Hertfordshire region over the 3 months to 29 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford +2 10 £27,000 -1.81% 1
St Albans -20 3 £21,500 -4.44%
Hemel Hempstead -19 2 £23,750 -12.03%
Potters Bar - 2 £26,000 -
Borehamwood 0 1 £25,500 +13.33%
Royston -11 1 £21,500 -15.68%
Rickmansworth - 1 £21,500 -
2nd Line Support
East of England

2nd Line Support
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 29 May 2015, IT jobs across the Hertfordshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 43 (84.31%) Windows
2 29 (56.86%) Active Directory
3 24 (47.06%) MS Exchange
4 22 (43.14%) MS Office
5 21 (41.18%) Citrix
5 21 (41.18%) Windows Server 2008
6 20 (39.22%) MS Excel
7 18 (35.29%) Microsoft
7 18 (35.29%) Windows Server 2012
8 17 (33.33%) Exchange Server 2003
9 16 (31.37%) Exchange Server 2010
10 10 (19.61%) Cisco
10 10 (19.61%) ITIL
10 10 (19.61%) SQL
11 9 (17.65%) Windows Server 2003
11 9 (17.65%) Windows 7
12 8 (15.69%) WAN
13 7 (13.73%) LAN
13 7 (13.73%) Publishing
14 6 (11.76%) VMware
14 6 (11.76%) Mac OS X
14 6 (11.76%) MobileIron
15 5 (9.80%) Android
15 5 (9.80%) Blackberry Enterprise Server
15 5 (9.80%) Linux
15 5 (9.80%) Apple iOS
16 4 (7.84%) Office 365
16 4 (7.84%) SCCM
16 4 (7.84%) VMware Infrastructure
16 4 (7.84%) Altiris

2nd Line Support
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 29 May 2015, IT jobs across the Hertfordshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 24 (47.06%) MS Exchange
2 17 (33.33%) Exchange Server 2003
3 16 (31.37%) Exchange Server 2010
4 5 (9.80%) Blackberry Enterprise Server
5 4 (7.84%) IIS
5 4 (7.84%) SharePoint
6 3 (5.88%) JBoss
6 3 (5.88%) WebSphere Application Server
6 3 (5.88%) WebLogic
6 3 (5.88%) WebSphere
6 3 (5.88%) Exchange Server 2007
6 3 (5.88%) Lync
7 2 (3.92%) SharePoint 2010
7 2 (3.92%) SharePoint 2013
8 1 (1.96%) Exchange Server 2013
Applications
1 22 (43.14%) MS Office
2 20 (39.22%) MS Excel
Business Applications
1 1 (1.96%) Dynamics CRM
Cloud Services
1 4 (7.84%) Office 365
2 3 (5.88%) SaaS
3 1 (1.96%) Microsoft Azure
Communications & Networking
1 8 (15.69%) WAN
2 7 (13.73%) LAN
3 4 (7.84%) Firewall
3 4 (7.84%) DNS
4 3 (5.88%) MPLS
4 3 (5.88%) DSL
4 3 (5.88%) TCP/IP
5 2 (3.92%) Unified Communications
5 2 (3.92%) Cisco ASA
5 2 (3.92%) Broadband
5 2 (3.92%) DHCP
6 1 (1.96%) SAN
6 1 (1.96%) DWDM
6 1 (1.96%) 3G
6 1 (1.96%) VoIP
6 1 (1.96%) VPN
6 1 (1.96%) IP Telephony
6 1 (1.96%) 2G
Database & Business Intelligence
1 1 (1.96%) MySQL
General
1 7 (13.73%) Publishing
2 2 (3.92%) Telecoms
3 1 (1.96%) Retail
3 1 (1.96%) Finance
Libraries, Frameworks & Software Standards
1 3 (5.88%) HTML
1 3 (5.88%) XML
1 3 (5.88%) XSL
Miscellaneous
1 4 (7.84%) Blackberry
1 4 (7.84%) Analytical Skills
2 3 (5.88%) Enterprise Software
3 1 (1.96%) Xbox
3 1 (1.96%) EPoS
3 1 (1.96%) Statistics
Operating Systems
1 43 (84.31%) Windows
2 21 (41.18%) Windows Server 2008
3 18 (35.29%) Windows Server 2012
4 9 (17.65%) Windows Server 2003
4 9 (17.65%) Windows 7
5 6 (11.76%) Mac OS X
6 5 (9.80%) Android
6 5 (9.80%) Linux
6 5 (9.80%) Apple iOS
7 3 (5.88%) AIX
7 3 (5.88%) Solaris
8 2 (3.92%) Windows 8
8 2 (3.92%) Windows XP
9 1 (1.96%) Windows Vista
9 1 (1.96%) Mac OS
Processes & Methodologies
1 10 (19.61%) ITIL
2 4 (7.84%) Disaster Recovery
3 3 (5.88%) Service Management
3 3 (5.88%) Configuration Management
3 3 (5.88%) Asset Management
3 3 (5.88%) Data Protection
3 3 (5.88%) Continuous Improvement
3 3 (5.88%) Capacity Management
4 2 (3.92%) Supplier Management
4 2 (3.92%) Problem Management
4 2 (3.92%) Project Management
4 2 (3.92%) Server Building
5 1 (1.96%) Service Delivery
5 1 (1.96%) Change Management
5 1 (1.96%) B2B
5 1 (1.96%) CRM
5 1 (1.96%) Incident Management
5 1 (1.96%) Fault Management
5 1 (1.96%) Time Management
5 1 (1.96%) Network Management
Programming Languages
1 10 (19.61%) SQL
2 3 (5.88%) Java
2 3 (5.88%) JavaScript
Qualifications
1 4 (7.84%) Microsoft Certification
1 4 (7.84%) ITIL Certification
2 2 (3.92%) MCITP
2 2 (3.92%) MCSA
2 2 (3.92%) Cisco Certification
3 1 (1.96%) CCNP
3 1 (1.96%) CCNA
3 1 (1.96%) Degree
3 1 (1.96%) MCDST
3 1 (1.96%) MCTS
3 1 (1.96%) Security Cleared
System Software
1 29 (56.86%) Active Directory
2 4 (7.84%) VMware Infrastructure
3 2 (3.92%) XenDesktop
3 2 (3.92%) VMware ESX
4 1 (1.96%) iptables
4 1 (1.96%) Hyper-V
4 1 (1.96%) XenApp
4 1 (1.96%) vSphere
Systems Management
1 4 (7.84%) SCCM
1 4 (7.84%) AirWatch
2 3 (5.88%) Backup Exec
2 3 (5.88%) WSUS
3 1 (1.96%) Symantec Enterprise Vault
Vendors
1 21 (41.18%) Citrix
2 18 (35.29%) Microsoft
3 10 (19.61%) Cisco
4 6 (11.76%) VMware
4 6 (11.76%) MobileIron
5 4 (7.84%) Altiris
5 4 (7.84%) LANDesk
6 2 (3.92%) BT
6 2 (3.92%) HP
6 2 (3.92%) Websense
6 2 (3.92%) Sophos
6 2 (3.92%) Symantec
6 2 (3.92%) Apple
7 1 (1.96%) LogRhythm
7 1 (1.96%) NetApp
7 1 (1.96%) Clearswift
7 1 (1.96%) Dell
7 1 (1.96%) Veeam