The statistics below represent IT jobs advertised across the Hertfordshire region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 10 December 2016 with a comparison to same period over 2 years.

3 months to
10 Dec 2016
Same period 2015 Same period 2014
Second Line Support
Rank 117 108 133
Rank change year-on-year
-9 +25
Permanent jobs requiring a 2nd Line Support 19 36 19
As % of all permanent IT jobs located in Hertfordshire 0.89% 1.66% 0.78%
As % of the Job Titles category 0.92% 1.71% 0.81%
Number of salaries quoted 19 36 19
Median salary £26,000 £28,000 £27,000
Median salary % change year-on-year
-7.14% +3.70%
90% offered a salary of more than £21,000 £22,750 £22,500
10% offered a salary of more than £30,000 £31,250 £31,200
UK excluding London median salary £25,000 £25,000 £25,000
2nd Line Support
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Hertfordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Hertfordshire
Permanent IT job ads with a match in the
Job Titles category
2074 2109 2344
As % of all permanent IT jobs located in Hertfordshire 97.69% 97.37% 96.03%
Number of salaries quoted 1732 1782 1934
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £25,500 £26,000 £25,000
10% offered a salary of more than £67,500 £65,000 £65,000
UK excluding London median salary £41,500 £41,000 £40,000
% change year-on-year
+1.21% +2.50%

2nd Line Support
Jobs Demand Trend in Hertfordshire

The demand trend of job ads across the Hertfordshire region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in Hertfordshire

2nd Line Support
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Hertfordshire region.

2nd Line Support Salary Trend in Hertfordshire

2nd Line Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Hertfordshire region over the 3 months to 10 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hemel Hempstead +7 8 £30,000 +7.14% 1
Watford -9 4 £27,500 +3.77%
Potters Bar +2 3 £21,000 -30.00%
Hertford -7 2 £23,250 -7.00%
St Albans -4 1 £25,500 -21.53%
Borehamwood - 1 £25,500 -
2nd Line Support
East of England

2nd Line Support Skill Set
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 10 December 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Hertfordshire region featuring 2nd Line Support in the job title.

1 29 (55.77%) Windows
2 21 (40.38%) Microsoft
3 17 (32.69%) Active Directory
4 15 (28.85%) SQL
5 14 (26.92%) MS Office
5 14 (26.92%) Cisco
5 14 (26.92%) ITIL
6 13 (25.00%) Windows Server 2008
6 13 (25.00%) Telecoms
6 13 (25.00%) Windows 7
7 12 (23.08%) Windows Server 2012
7 12 (23.08%) Cisco Certification
7 12 (23.08%) CCNA
8 11 (21.15%) MS Excel
8 11 (21.15%) Firewall
9 10 (19.23%) HTML
9 10 (19.23%) Windows 8
9 10 (19.23%) Windows Server
10 9 (17.31%) HTML5
10 9 (17.31%) JavaScript
10 9 (17.31%) CSS
10 9 (17.31%) TCP/IP
10 9 (17.31%) SLA
10 9 (17.31%) jQuery
11 8 (15.38%) Service Management
11 8 (15.38%) VMware
12 7 (13.46%) DHCP
12 7 (13.46%) DNS
12 7 (13.46%) Linux
13 6 (11.54%) Change Management

2nd Line Support Skill Set
Top Related IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (3.85%) Apache
1 2 (3.85%) Exchange Server 2013
1 2 (3.85%) Skype for Business
2 1 (1.92%) SharePoint
Applications
1 14 (26.92%) MS Office
2 11 (21.15%) MS Excel
3 2 (3.85%) MS PowerPoint
3 2 (3.85%) MS Visio
Business Applications
1 1 (1.92%) SAP Oil and Gas
Cloud Services
1 6 (11.54%) Office 365
Communications & Networking
1 11 (21.15%) Firewall
2 9 (17.31%) TCP/IP
3 7 (13.46%) DHCP
3 7 (13.46%) DNS
4 5 (9.62%) LAN
4 5 (9.62%) VPN
4 5 (9.62%) WAN
5 4 (7.69%) PBX
5 4 (7.69%) VoIP
6 3 (5.77%) IP Telephony
7 2 (3.85%) IPsec
7 2 (3.85%) NetScaler
7 2 (3.85%) Network Security
7 2 (3.85%) Skype
7 2 (3.85%) SSH
7 2 (3.85%) WLAN
8 1 (1.92%) 3G
8 1 (1.92%) 4G
8 1 (1.92%) Radio Access Network
8 1 (1.92%) Unified Communications
Database & Business Intelligence
1 4 (7.69%) SQL Server
2 2 (3.85%) Crystal Reports
2 2 (3.85%) MySQL
2 2 (3.85%) Oracle Database
2 2 (3.85%) Oracle Reports
2 2 (3.85%) PostgreSQL
2 2 (3.85%) RDBMS
2 2 (3.85%) Relational Database
General
1 13 (25.00%) Telecoms
2 1 (1.92%) Back Office
2 1 (1.92%) Electronics
2 1 (1.92%) Finance
2 1 (1.92%) Mandarin Language
2 1 (1.92%) Manufacturing
2 1 (1.92%) Marketing
2 1 (1.92%) Retail
Libraries, Frameworks & Software Standards
1 10 (19.23%) HTML
2 9 (17.31%) CSS
2 9 (17.31%) HTML5
2 9 (17.31%) jQuery
3 1 (1.92%) .NET
3 1 (1.92%) XML
Miscellaneous
1 6 (11.54%) Driving Licence
2 3 (5.77%) Data Centre
3 2 (3.85%) Video Conferencing
4 1 (1.92%) Fat Client
4 1 (1.92%) Thin Client
Operating Systems
1 29 (55.77%) Windows
2 13 (25.00%) Windows 7
2 13 (25.00%) Windows Server 2008
3 12 (23.08%) Windows Server 2012
4 10 (19.23%) Windows 8
4 10 (19.23%) Windows Server
5 7 (13.46%) Linux
6 5 (9.62%) Windows 10
7 4 (7.69%) Red Hat Enterprise Linux
7 4 (7.69%) Unix
7 4 (7.69%) Windows XP
8 2 (3.85%) CentOS
9 1 (1.92%) Apple iOS
9 1 (1.92%) Windows Mobile
Processes & Methodologies
1 14 (26.92%) ITIL
2 8 (15.38%) Service Management
3 6 (11.54%) Change Management
4 3 (5.77%) Continuous Improvement
4 3 (5.77%) CRM
5 2 (3.85%) Change Control
5 2 (3.85%) Disk Encryption
5 2 (3.85%) ITIL V3
5 2 (3.85%) Multi-Factor Authentication
5 2 (3.85%) Presales
5 2 (3.85%) Problem Management
5 2 (3.85%) Software Delivery
5 2 (3.85%) Stakeholder Management
5 2 (3.85%) Two-Factor Authentication
5 2 (3.85%) Workflow
6 1 (1.92%) Digital Marketing
6 1 (1.92%) E-Commerce
6 1 (1.92%) PRINCE2
6 1 (1.92%) Programme Management
6 1 (1.92%) Service Delivery
Programming Languages
1 15 (28.85%) SQL
2 9 (17.31%) JavaScript
3 2 (3.85%) Perl
3 2 (3.85%) Python
3 2 (3.85%) Shell Script
4 1 (1.92%) C#
4 1 (1.92%) C++
4 1 (1.92%) Java
4 1 (1.92%) PowerShell
Qualifications
1 12 (23.08%) CCNA
1 12 (23.08%) Cisco Certification
2 6 (11.54%) Security Cleared
3 5 (9.62%) SC Cleared
4 2 (3.85%) MCP
5 1 (1.92%) CCNP
5 1 (1.92%) Microsoft Certification
Quality Assurance & Compliance
1 9 (17.31%) SLA
System Software
1 17 (32.69%) Active Directory
2 6 (11.54%) VMware Infrastructure
3 2 (3.85%) XenApp
4 1 (1.92%) Hyper-V
4 1 (1.92%) Terminal Services
4 1 (1.92%) VMware ESXi
4 1 (1.92%) vSphere
Systems Management
1 4 (7.69%) Cisco UCCE
2 1 (1.92%) SCCM
Vendors
1 21 (40.38%) Microsoft
2 14 (26.92%) Cisco
3 8 (15.38%) VMware
4 4 (7.69%) Red Hat
5 3 (5.77%) Citrix
6 2 (3.85%) Dell
6 2 (3.85%) Oracle
6 2 (3.85%) SolarWinds
6 2 (3.85%) Sybase
7 1 (1.92%) Apple
7 1 (1.92%) Avaya
7 1 (1.92%) CheckPoint
7 1 (1.92%) SAP
Hemel Hempstead, Hertfordshire
Artemis Recruitment Ltd
Salary: Up to £30,000 per annum
Posted: 5 days ago