The statistics below represent IT jobs advertised across the Hertfordshire region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 1 July 2016 with a comparison to same period over 2 years.

3 months to
1 Jul 2016
Same period 2015 Same period 2014
Second Line Support
Rank 96 126 117
Rank change year-on-year
+30 -9
Permanent jobs requiring a 2nd Line Support 35 30 42
As % of all permanent IT jobs located in Hertfordshire 1.73% 1.24% 1.59%
As % of the Job Titles category 1.80% 1.27% 1.64%
Number of salaries quoted 34 25 39
Median salary £26,000 £26,000 £27,500
Median salary % change year-on-year
- -5.45%
90% offered a salary of more than £20,900 £21,500 £19,000
10% offered a salary of more than £30,000 £29,500 £31,500
UK excluding London median salary £25,500 £25,000 £25,000
% change year-on-year
+2.00% -
2nd Line Support
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Hertfordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Hertfordshire
Permanent IT job ads with a match in the
Job Titles category
1943 2364 2558
As % of all permanent IT jobs located in Hertfordshire 95.95% 97.36% 97.04%
Number of salaries quoted 1647 1932 2117
Median salary £45,000 £45,000 £42,500
Median salary % change year-on-year
- +5.88%
90% offered a salary of more than £25,000 £25,500 £26,500
10% offered a salary of more than £65,000 £62,500 £62,500
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support
Jobs Demand Trend in Hertfordshire

The demand trend of job ads across the Hertfordshire region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in Hertfordshire

2nd Line Support
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Hertfordshire region.

2nd Line Support Salary Trend in Hertfordshire

2nd Line Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Hertfordshire region over the 3 months to 1 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford +29 16 £26,000 -7.14%
Hemel Hempstead +17 4 £30,000 +7.14%
Stevenage - 4 £30,000 - 1
Berkhamsted - 1 £20,000 -
Hertford - 1 £23,500 -
Welwyn Garden City - 1 £22,500 -
2nd Line Support
East of England

2nd Line Support Skill Set
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 1 July 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Hertfordshire region featuring 2nd Line Support in the job title.

1 39 (50.65%) Windows
2 30 (38.96%) Windows Server
3 28 (36.36%) Microsoft
4 22 (28.57%) Windows Server 2008
5 20 (25.97%) Active Directory
6 18 (23.38%) MS Excel
7 17 (22.08%) MS Office
8 16 (20.78%) Cisco
9 15 (19.48%) MS Exchange
10 14 (18.18%) Windows Server 2012
11 13 (16.88%) Windows 7
12 11 (14.29%) WAN
12 11 (14.29%) WSUS
12 11 (14.29%) Telecoms
12 11 (14.29%) Windows 10
13 10 (12.99%) Windows 8
13 10 (12.99%) VMware
13 10 (12.99%) Hyper-V
13 10 (12.99%) DNS
13 10 (12.99%) Cisco Certification
13 10 (12.99%) LAN
13 10 (12.99%) CCNA
13 10 (12.99%) Avaya
14 9 (11.69%) SLA
14 9 (11.69%) Security Cleared
14 9 (11.69%) Firewall
14 9 (11.69%) Office 365
15 8 (10.39%) VMware Infrastructure
15 8 (10.39%) Smartphone
15 8 (10.39%) Windows Server 2003

2nd Line Support Skill Set
Top Related IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (19.48%) MS Exchange
2 7 (9.09%) Skype for Business
3 6 (7.79%) Exchange Server 2013
4 5 (6.49%) Exchange Server 2007
5 3 (3.90%) Exchange Server 2010
6 2 (2.60%) Blackberry Enterprise Server
7 1 (1.30%) Exchange Server 2003
7 1 (1.30%) NetWeaver
7 1 (1.30%) Office Communications Server
7 1 (1.30%) SharePoint
Applications
1 18 (23.38%) MS Excel
2 17 (22.08%) MS Office
3 6 (7.79%) MS PowerPoint
3 6 (7.79%) MS Visio
Business Applications
1 1 (1.30%) SAP CO
1 1 (1.30%) SAP FI
1 1 (1.30%) SAP FI/CO
1 1 (1.30%) SAP MM
1 1 (1.30%) SAP PS
1 1 (1.30%) SAP SD
Cloud Services
1 9 (11.69%) Office 365
2 2 (2.60%) Amazon AWS
2 2 (2.60%) Microsoft Azure
Communications & Networking
1 11 (14.29%) WAN
2 10 (12.99%) DNS
2 10 (12.99%) LAN
3 9 (11.69%) Firewall
4 7 (9.09%) DHCP
4 7 (9.09%) TCP/IP
4 7 (9.09%) VPN
5 6 (7.79%) Skype
6 4 (5.19%) VoIP
7 2 (2.60%) DSL
7 2 (2.60%) MPLS
8 1 (1.30%) Internet
8 1 (1.30%) Intranet
8 1 (1.30%) IP Telephony
8 1 (1.30%) NetScaler
8 1 (1.30%) Network Security
8 1 (1.30%) Symposium
8 1 (1.30%) Wireless
Database & Business Intelligence
1 1 (1.30%) SAP BI
1 1 (1.30%) SAP BW
General
1 11 (14.29%) Telecoms
2 4 (5.19%) Retail
3 3 (3.90%) Manufacturing
4 1 (1.30%) Finance
4 1 (1.30%) German Language
Miscellaneous
1 8 (10.39%) Smartphone
2 4 (5.19%) Driving Licence
3 2 (2.60%) Blackberry
3 2 (2.60%) Video Conferencing
4 1 (1.30%) EPoS
Operating Systems
1 39 (50.65%) Windows
2 30 (38.96%) Windows Server
3 22 (28.57%) Windows Server 2008
4 14 (18.18%) Windows Server 2012
5 13 (16.88%) Windows 7
6 11 (14.29%) Windows 10
7 10 (12.99%) Windows 8
8 8 (10.39%) Windows Server 2003
9 2 (2.60%) Linux
9 2 (2.60%) Unix
10 1 (1.30%) Windows XP
Processes & Methodologies
1 7 (9.09%) Service Delivery
2 6 (7.79%) Multi-Factor Authentication
2 6 (7.79%) Two-Factor Authentication
3 4 (5.19%) CRM
4 3 (3.90%) Incident Management
5 2 (2.60%) Data Protection
5 2 (2.60%) Problem Management
6 1 (1.30%) Business Intelligence
6 1 (1.30%) Change Management
6 1 (1.30%) E-Commerce
6 1 (1.30%) Fault Management
6 1 (1.30%) ITIL
6 1 (1.30%) Mentoring
6 1 (1.30%) Server Virtualisation
6 1 (1.30%) Virtual Environments
Programming Languages
1 3 (3.90%) SQL
2 1 (1.30%) ABAP
Qualifications
1 10 (12.99%) CCNA
1 10 (12.99%) Cisco Certification
2 9 (11.69%) Security Cleared
3 4 (5.19%) MCP
4 2 (2.60%) SC Cleared
5 1 (1.30%) CCNP
5 1 (1.30%) JNCIA
5 1 (1.30%) JNCIS
5 1 (1.30%) MCDST
5 1 (1.30%) Microsoft Certification
Quality Assurance & Compliance
1 9 (11.69%) SLA
System Software
1 20 (25.97%) Active Directory
2 10 (12.99%) Hyper-V
3 8 (10.39%) VMware Infrastructure
4 1 (1.30%) XenApp
4 1 (1.30%) XenDesktop
4 1 (1.30%) XenServer
Systems Management
1 11 (14.29%) WSUS
2 5 (6.49%) FortiGate
3 1 (1.30%) DameWare
3 1 (1.30%) SCCM
Vendors
1 28 (36.36%) Microsoft
2 16 (20.78%) Cisco
3 10 (12.99%) Avaya
3 10 (12.99%) VMware
4 7 (9.09%) Dell
5 6 (7.79%) Juniper
6 4 (5.19%) Apple
7 2 (2.60%) HP
7 2 (2.60%) Oracle
8 1 (1.30%) Citrix
8 1 (1.30%) JD Edwards
8 1 (1.30%) Nortel
8 1 (1.30%) Remedy
8 1 (1.30%) SAP
8 1 (1.30%) SonicWALL
8 1 (1.30%) Sun
Hitchin, Hertfordshire
Senitor Associates
Salary: £24000 per annum
Posted: 5 hours ago
Stevenage, Hertfordshire
Dupen Recruitment Services
Salary: £25000 - £28000 per annum + range of benefits
Posted: 3 days ago