The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 3 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Mar 2015
Same period 2014 Same period 2013
Second Line Support
Rank 122 104 120
Rank change year-on-year
-18 +16
Permanent jobs requiring a 2nd Line Support 26 32 40
As % of all permanent IT jobs located in Hertfordshire 1.26% 1.51% 1.49%
As % of the Job Titles category 1.32% 1.58% 1.59%
Number of salaries quoted 24 31 39
Average salary £28,000 £27,500 £25,000
Average salary % change year-on-year
+1.81% +10.00%
90% offered a salary of more than £23,650 £22,500 £22,000
10% offered a salary of more than £31,000 £35,000 £30,000
UK excluding London average salary £25,000 £24,500 £24,000
% change year-on-year
+2.04% +2.08%
2nd Line Support
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Hertfordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Hertfordshire
Permanent IT job ads with a match in the
Job Titles category
1964 2028 2521
As % of all permanent IT jobs located in Hertfordshire 95.11% 95.71% 93.65%
Number of salaries quoted 1580 1569 2129
Average salary £45,000 £40,000 £42,500
Average salary % change year-on-year
+12.50% -5.88%
90% offered a salary of more than £26,000 £25,000 £26,000
10% offered a salary of more than £65,000 £60,000 £57,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Hertfordshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Hertfordshire

2nd Line Support
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Hertfordshire region.

2nd Line Support Salary Trend in Hertfordshire

2nd Line Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Hertfordshire region over the 3 months to 3 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford +5 13 £28,000 +1.81% 3
Welwyn Garden City - 4 £27,250 -
Borehamwood 0 2 £30,000 +53.84% 1
Letchworth - 1 £20,000 -
2nd Line Support
East of England

2nd Line Support
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 3 March 2015, IT jobs across the Hertfordshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 40 (83.33%) Windows
2 19 (39.58%) Microsoft
3 17 (35.42%) Active Directory
3 17 (35.42%) MS Excel
4 15 (31.25%) MS Office
4 15 (31.25%) Windows Server 2012
5 14 (29.17%) ITIL
6 13 (27.08%) MS Exchange
7 12 (25.00%) Microsoft Certification
8 11 (22.92%) Citrix
8 11 (22.92%) Windows Server 2008
9 10 (20.83%) Exchange Server 2010
10 9 (18.75%) Windows 7
10 9 (18.75%) Exchange Server 2003
10 9 (18.75%) MCITP
10 9 (18.75%) MCSA
11 8 (16.67%) Windows XP
11 8 (16.67%) SQL
11 8 (16.67%) Firewall
11 8 (16.67%) VMware
11 8 (16.67%) Windows 8
12 7 (14.58%) MCDST
12 7 (14.58%) Cisco
12 7 (14.58%) MCSE
13 6 (12.50%) VoIP
13 6 (12.50%) Windows Server 2003
14 5 (10.42%) DPNSS
14 5 (10.42%) Mac OS X
14 5 (10.42%) WAN
14 5 (10.42%) PBX

2nd Line Support
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 3 March 2015, IT jobs across the Hertfordshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 13 (27.08%) MS Exchange
2 10 (20.83%) Exchange Server 2010
3 9 (18.75%) Exchange Server 2003
4 5 (10.42%) Exchange Server 2007
5 3 (6.25%) Exchange Server 2013
5 3 (6.25%) IIS
6 2 (4.17%) JBoss
6 2 (4.17%) WebSphere Application Server
6 2 (4.17%) WebLogic
6 2 (4.17%) WebSphere
6 2 (4.17%) Blackberry Enterprise Server
7 1 (2.08%) SharePoint
7 1 (2.08%) SharePoint 2010
7 1 (2.08%) Lync
7 1 (2.08%) SharePoint 2013
Applications
1 17 (35.42%) MS Excel
2 15 (31.25%) MS Office
Cloud Services
1 2 (4.17%) SaaS
2 1 (2.08%) Office 365
Communications & Networking
1 8 (16.67%) Firewall
2 6 (12.50%) VoIP
3 5 (10.42%) WAN
3 5 (10.42%) PBX
3 5 (10.42%) DPNSS
4 4 (8.33%) LAN
5 3 (6.25%) TCP/IP
5 3 (6.25%) DNS
6 2 (4.17%) Broadband
6 2 (4.17%) Cisco ASA
7 1 (2.08%) Unified Communications
7 1 (2.08%) PABX
7 1 (2.08%) IP Telephony
7 1 (2.08%) DHCP
7 1 (2.08%) DWDM
7 1 (2.08%) VPN
Database & Business Intelligence
1 1 (2.08%) MySQL
General
1 3 (6.25%) Publishing
2 2 (4.17%) Retail
2 2 (4.17%) Telecoms
3 1 (2.08%) Finance
3 1 (2.08%) Manufacturing
Libraries, Frameworks & Software Standards
1 2 (4.17%) HTML
1 2 (4.17%) XML
1 2 (4.17%) XSL
Miscellaneous
1 3 (6.25%) EPoS
1 3 (6.25%) Analytical Skills
2 2 (4.17%) Enterprise Software
3 1 (2.08%) Xbox
3 1 (2.08%) Handset
3 1 (2.08%) Statistics
3 1 (2.08%) Mathematics
Operating Systems
1 40 (83.33%) Windows
2 15 (31.25%) Windows Server 2012
3 11 (22.92%) Windows Server 2008
4 9 (18.75%) Windows 7
5 8 (16.67%) Windows 8
5 8 (16.67%) Windows XP
6 6 (12.50%) Windows Server 2003
7 5 (10.42%) Apple iOS
7 5 (10.42%) Mac OS X
7 5 (10.42%) Android
8 2 (4.17%) Windows Vista
8 2 (4.17%) AIX
8 2 (4.17%) Solaris
8 2 (4.17%) Linux
9 1 (2.08%) VMS
9 1 (2.08%) Red Hat Enterprise Linux
Processes & Methodologies
1 14 (29.17%) ITIL
2 4 (8.33%) Incident Management
3 3 (6.25%) Project Management
3 3 (6.25%) Service Delivery
4 2 (4.17%) Supplier Management
5 1 (2.08%) E-Commerce
5 1 (2.08%) Change Management
5 1 (2.08%) Information Security
5 1 (2.08%) Fault Management
5 1 (2.08%) Time Management
5 1 (2.08%) Network Management
5 1 (2.08%) Mentoring
Programming Languages
1 8 (16.67%) SQL
2 2 (4.17%) Java
2 2 (4.17%) JavaScript
3 1 (2.08%) C
Qualifications
1 12 (25.00%) Microsoft Certification
2 9 (18.75%) MCSA
2 9 (18.75%) MCITP
3 7 (14.58%) MCSE
3 7 (14.58%) MCDST
4 5 (10.42%) MCP
5 4 (8.33%) ITIL Certification
5 4 (8.33%) SC Cleared
5 4 (8.33%) Security Cleared
6 3 (6.25%) MCTS
7 2 (4.17%) Cisco Certification
8 1 (2.08%) Degree
8 1 (2.08%) CCNP
8 1 (2.08%) CCNA
System Software
1 17 (35.42%) Active Directory
2 4 (8.33%) VMware Infrastructure
3 3 (6.25%) vSphere
4 2 (4.17%) VMware ESX
5 1 (2.08%) VMware Workstation
5 1 (2.08%) Terminal Services
Systems Management
1 5 (10.42%) Backup Exec
2 4 (8.33%) SCCM
Vendors
1 19 (39.58%) Microsoft
2 11 (22.92%) Citrix
3 8 (16.67%) VMware
4 7 (14.58%) Cisco
5 4 (8.33%) MobileIron
5 4 (8.33%) Altiris
5 4 (8.33%) LANDesk
6 3 (6.25%) Veeam
6 3 (6.25%) Symantec
7 2 (4.17%) Sophos
7 2 (4.17%) Websense
7 2 (4.17%) BT
St. Albans, Hertfordshire
Proteus Europe
Salary: £25000 per annum
Posted: Yesterday
Hemel Hempstead, Hertfordshire
Green Thompson Consulting
Salary: From £23,000 to £26,000 per annum
Posted: 2 days ago
Hertfordshire
DCL Search & Selection
Salary: £30000 - £32000 per annum + 30% Shift Allowance + Benefits
Posted: 4 days ago
Watford, Hertfordshire
IT Connections
Salary: to £25,000
Posted: 4 days ago
Watford, Hertfordshire
Cadence Resourcing
Salary: £25000 - £30000 per annum
Posted: 5 days ago
Watford
Quantica Technology - London
Salary: £20000 - £30000 per annum + comprehensive benefits package
Posted: 18 days ago
Borehamwood
Quantica Technology - London
Salary: £28000 - £32000 per annum + + Benefits / Bonus
Posted: 18 days ago