The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 26 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
26 Nov 2014
Same period 2013 Same period 2012
Second Line Support
Rank 124 114 144
Rank change year-on-year
-10 +30
Permanent jobs requiring a 2nd Line Support 20 20 25
As % of all permanent IT jobs located in Hertfordshire 0.84% 1.04% 0.81%
As % of the Job Titles category 0.88% 1.08% 0.84%
Number of salaries quoted 19 19 20
Average salary £22,500 £26,500 £23,500
Average salary % change year-on-year
-15.09% +12.76%
UK excluding London average salary £25,000 £24,500 £24,500
% change year-on-year
+2.04% -
2nd Line Support
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Hertfordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Hertfordshire
Permanent IT job ads with a match in the
Job Titles category
2269 1846 2977
As % of all permanent IT jobs located in Hertfordshire 94.74% 96.45% 96.00%
Number of salaries quoted 1880 1465 2499
Average salary £45,000 £40,000 £42,500
Average salary % change year-on-year
+12.50% -5.88%
90% offered a salary of more than £25,000 £24,000 £24,250
10% offered a salary of more than £65,000 £57,500 £57,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Hertfordshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Hertfordshire

2nd Line Support
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Hertfordshire region.

2nd Line Support Salary Trend in Hertfordshire

2nd Line Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Hertfordshire region over the 3 months to 26 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hemel Hempstead -4 10 £22,500 -11.76%
Watford -17 3 £30,000 +13.20% 1
Stevenage +6 2 £28,500 -5.00%
Welwyn Garden City -5 2 £31,000 +3.33%
2nd Line Support
East of England

2nd Line Support
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 26 November 2014, IT jobs across the Hertfordshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 52 (86.67%) Windows
2 28 (46.67%) MS Excel
3 25 (41.67%) Windows Server 2012
4 23 (38.33%) Microsoft
5 21 (35.00%) MS Office
6 20 (33.33%) ITIL
7 19 (31.67%) Windows Server 2008
8 18 (30.00%) Windows XP
9 17 (28.33%) MS Exchange
10 14 (23.33%) Windows 7
10 14 (23.33%) VMware
10 14 (23.33%) Active Directory
11 12 (20.00%) VMware Infrastructure
11 12 (20.00%) Windows Vista
12 11 (18.33%) Windows Server 2003
12 11 (18.33%) Service Delivery
13 10 (16.67%) Microsoft Certification
14 9 (15.00%) MCITP
15 8 (13.33%) TCP/IP
15 8 (13.33%) Firewall
15 8 (13.33%) Finance
16 7 (11.67%) Terminal Services
16 7 (11.67%) Handset
16 7 (11.67%) DHCP
16 7 (11.67%) VoIP
16 7 (11.67%) DNS
16 7 (11.67%) MCSE
16 7 (11.67%) Degree
16 7 (11.67%) Windows 8
17 6 (10.00%) Oracle Database

2nd Line Support
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 26 November 2014, IT jobs across the Hertfordshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 17 (28.33%) MS Exchange
2 4 (6.67%) Exchange Server 2007
2 4 (6.67%) Exchange Server 2010
3 3 (5.00%) Exchange Server 2013
4 2 (3.33%) IIS
5 1 (1.67%) Exchange Server 2003
Applications
1 28 (46.67%) MS Excel
2 21 (35.00%) MS Office
Cloud Services
1 1 (1.67%) Office 365
Communications & Networking
1 8 (13.33%) TCP/IP
1 8 (13.33%) Firewall
2 7 (11.67%) DHCP
2 7 (11.67%) DNS
2 7 (11.67%) VoIP
3 5 (8.33%) PBX
3 5 (8.33%) DPNSS
4 3 (5.00%) LAN
5 2 (3.33%) WAN
5 2 (3.33%) Internet
6 1 (1.67%) VPN
6 1 (1.67%) PABX
Database & Business Intelligence
1 6 (10.00%) Oracle Database
General
1 8 (13.33%) Finance
2 6 (10.00%) Manufacturing
2 6 (10.00%) Retail
3 1 (1.67%) Automotive
3 1 (1.67%) Law
3 1 (1.67%) Back Office
3 1 (1.67%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (1.67%) COM
Miscellaneous
1 7 (11.67%) Handset
2 6 (10.00%) Mathematics
3 2 (3.33%) EPoS
4 1 (1.67%) Management Information System
4 1 (1.67%) Clustering
Operating Systems
1 52 (86.67%) Windows
2 25 (41.67%) Windows Server 2012
3 19 (31.67%) Windows Server 2008
4 18 (30.00%) Windows XP
5 14 (23.33%) Windows 7
6 12 (20.00%) Windows Vista
7 11 (18.33%) Windows Server 2003
8 7 (11.67%) Windows 8
9 6 (10.00%) Red Hat Enterprise Linux
9 6 (10.00%) UNIX
9 6 (10.00%) VMS
Processes & Methodologies
1 20 (33.33%) ITIL
2 11 (18.33%) Service Delivery
3 6 (10.00%) Information Security
3 6 (10.00%) E-Commerce
3 6 (10.00%) Mentoring
4 4 (6.67%) Incident Management
5 3 (5.00%) CRM
6 1 (1.67%) Disaster Recovery
6 1 (1.67%) Load Balancing
6 1 (1.67%) Time Management
6 1 (1.67%) Data Protection
6 1 (1.67%) Information Governance
6 1 (1.67%) Information Management
Programming Languages
1 6 (10.00%) C
2 3 (5.00%) SQL
3 1 (1.67%) JavaScript
Qualifications
1 10 (16.67%) Microsoft Certification
2 9 (15.00%) MCITP
3 7 (11.67%) Degree
3 7 (11.67%) MCSE
4 6 (10.00%) MCSA
4 6 (10.00%) MCDST
5 4 (6.67%) SC Cleared
5 4 (6.67%) Security Cleared
5 4 (6.67%) MCP
6 2 (3.33%) MCTS
Quality Assurance & Compliance
1 1 (1.67%) SLA
1 1 (1.67%) ISO/IEC 27001
1 1 (1.67%) QA
System Software
1 14 (23.33%) Active Directory
2 12 (20.00%) VMware Infrastructure
3 7 (11.67%) Terminal Services
4 6 (10.00%) VMware Workstation
5 4 (6.67%) vSphere
5 4 (6.67%) Hyper-V
6 1 (1.67%) XenApp
6 1 (1.67%) XenServer
Systems Management
1 2 (3.33%) Backup Exec
2 1 (1.67%) SCOM
Vendors
1 23 (38.33%) Microsoft
2 14 (23.33%) VMware
3 6 (10.00%) Oracle
4 4 (6.67%) Citrix
5 3 (5.00%) Cisco
6 2 (3.33%) Veeam
6 2 (3.33%) Symantec
7 1 (1.67%) Apple
Watford, Hertfordshire
Connectus
Salary: £26000 - £28000 per annum
Posted: 2 days ago