The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 27 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Mar 2015
Same period 2014 Same period 2013
Second Line Support
Rank 103 106 121
Rank change year-on-year
+3 +15
Permanent jobs requiring a 2nd Line Support 39 37 39
As % of all permanent IT jobs located in Hertfordshire 1.86% 1.63% 1.44%
As % of the Job Titles category 1.95% 1.70% 1.53%
Number of salaries quoted 36 36 38
Average salary £27,250 £27,000 £25,000
Average salary % change year-on-year
+0.92% +8.00%
90% offered a salary of more than £23,750 £22,500 £22,000
10% offered a salary of more than £30,500 £27,500 £30,000
UK excluding London average salary £25,000 £24,000 £24,000
% change year-on-year
+4.16% -
2nd Line Support
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Hertfordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Hertfordshire
Permanent IT job ads with a match in the
Job Titles category
2002 2173 2548
As % of all permanent IT jobs located in Hertfordshire 95.24% 95.81% 94.02%
Number of salaries quoted 1636 1725 2137
Average salary £44,000 £40,000 £42,500
Average salary % change year-on-year
+10.00% -5.88%
90% offered a salary of more than £26,000 £25,000 £25,250
10% offered a salary of more than £62,500 £60,000 £57,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Hertfordshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Hertfordshire

2nd Line Support
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Hertfordshire region.

2nd Line Support Salary Trend in Hertfordshire

2nd Line Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Hertfordshire region over the 3 months to 27 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford +9 20 £28,000 +1.81%
Welwyn Garden City - 3 £23,500 -
Borehamwood 0 2 £30,000 +33.33%
St Albans -21 1 £25,000 -9.09%
Hemel Hempstead -22 1 £25,500 -5.55% 1
Royston - 1 £21,500 -
2nd Line Support
East of England

2nd Line Support
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 27 March 2015, IT jobs across the Hertfordshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 47 (82.46%) Windows
2 30 (52.63%) Active Directory
3 26 (45.61%) MS Excel
4 24 (42.11%) MS Exchange
4 24 (42.11%) MS Office
5 23 (40.35%) Microsoft
6 21 (36.84%) Windows Server 2008
6 21 (36.84%) Windows Server 2012
7 19 (33.33%) Citrix
8 18 (31.58%) Exchange Server 2010
9 17 (29.82%) Exchange Server 2003
10 12 (21.05%) ITIL
10 12 (21.05%) Windows 7
11 11 (19.30%) SQL
11 11 (19.30%) Cisco
11 11 (19.30%) Microsoft Certification
12 9 (15.79%) MCSA
13 8 (14.04%) Windows Server 2003
13 8 (14.04%) Windows 8
14 7 (12.28%) Windows XP
14 7 (12.28%) WAN
14 7 (12.28%) MCDST
14 7 (12.28%) MCITP
14 7 (12.28%) Firewall
14 7 (12.28%) Publishing
14 7 (12.28%) VMware
15 6 (10.53%) LAN
15 6 (10.53%) IIS
15 6 (10.53%) Mac OS X
16 5 (8.77%) MCSE

2nd Line Support
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 27 March 2015, IT jobs across the Hertfordshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 24 (42.11%) MS Exchange
2 18 (31.58%) Exchange Server 2010
3 17 (29.82%) Exchange Server 2003
4 6 (10.53%) IIS
5 5 (8.77%) Exchange Server 2007
6 4 (7.02%) SharePoint
6 4 (7.02%) Blackberry Enterprise Server
7 3 (5.26%) WebSphere
7 3 (5.26%) JBoss
7 3 (5.26%) WebSphere Application Server
7 3 (5.26%) WebLogic
7 3 (5.26%) Lync
7 3 (5.26%) Exchange Server 2013
8 2 (3.51%) SharePoint 2013
8 2 (3.51%) SharePoint 2010
Applications
1 26 (45.61%) MS Excel
2 24 (42.11%) MS Office
Business Applications
1 1 (1.75%) Dynamics CRM
Cloud Services
1 4 (7.02%) Office 365
2 3 (5.26%) SaaS
3 1 (1.75%) Microsoft Azure
Communications & Networking
1 7 (12.28%) WAN
1 7 (12.28%) Firewall
2 6 (10.53%) LAN
3 4 (7.02%) VoIP
4 3 (5.26%) PBX
4 3 (5.26%) DNS
4 3 (5.26%) DPNSS
5 2 (3.51%) DSL
5 2 (3.51%) Cisco ASA
5 2 (3.51%) Unified Communications
5 2 (3.51%) Broadband
5 2 (3.51%) TCP/IP
5 2 (3.51%) MPLS
6 1 (1.75%) VPN
6 1 (1.75%) DHCP
6 1 (1.75%) PABX
6 1 (1.75%) IP Telephony
6 1 (1.75%) SAN
6 1 (1.75%) DWDM
Database & Business Intelligence
1 1 (1.75%) MySQL
General
1 7 (12.28%) Publishing
2 2 (3.51%) Telecoms
3 1 (1.75%) Finance
3 1 (1.75%) Retail
Libraries, Frameworks & Software Standards
1 3 (5.26%) HTML
1 3 (5.26%) XML
1 3 (5.26%) XSL
Miscellaneous
1 4 (7.02%) Analytical Skills
2 3 (5.26%) EPoS
2 3 (5.26%) Enterprise Software
3 2 (3.51%) Blackberry
4 1 (1.75%) Statistics
4 1 (1.75%) Xbox
Operating Systems
1 47 (82.46%) Windows
2 21 (36.84%) Windows Server 2008
2 21 (36.84%) Windows Server 2012
3 12 (21.05%) Windows 7
4 8 (14.04%) Windows 8
4 8 (14.04%) Windows Server 2003
5 7 (12.28%) Windows XP
6 6 (10.53%) Mac OS X
7 5 (8.77%) Android
7 5 (8.77%) Apple iOS
8 4 (7.02%) Linux
9 3 (5.26%) AIX
9 3 (5.26%) Solaris
10 1 (1.75%) Windows Vista
10 1 (1.75%) Mac OS
Processes & Methodologies
1 12 (21.05%) ITIL
2 5 (8.77%) Incident Management
3 3 (5.26%) Disaster Recovery
3 3 (5.26%) Project Management
4 2 (3.51%) Service Management
4 2 (3.51%) Asset Management
4 2 (3.51%) Supplier Management
4 2 (3.51%) Data Protection
4 2 (3.51%) Continuous Improvement
4 2 (3.51%) Capacity Management
4 2 (3.51%) Configuration Management
5 1 (1.75%) Network Management
5 1 (1.75%) Fault Management
5 1 (1.75%) Time Management
5 1 (1.75%) CRM
5 1 (1.75%) Service Delivery
5 1 (1.75%) Change Management
Programming Languages
1 11 (19.30%) SQL
2 3 (5.26%) Java
2 3 (5.26%) JavaScript
Qualifications
1 11 (19.30%) Microsoft Certification
2 9 (15.79%) MCSA
3 7 (12.28%) MCDST
3 7 (12.28%) MCITP
4 5 (8.77%) MCP
4 5 (8.77%) MCSE
5 4 (7.02%) ITIL Certification
5 4 (7.02%) SC Cleared
5 4 (7.02%) Security Cleared
6 3 (5.26%) MCTS
7 2 (3.51%) Cisco Certification
8 1 (1.75%) CCNP
8 1 (1.75%) CCNA
System Software
1 30 (52.63%) Active Directory
2 5 (8.77%) VMware Infrastructure
3 3 (5.26%) vSphere
4 2 (3.51%) XenDesktop
4 2 (3.51%) VMware ESX
5 1 (1.75%) Hyper-V
5 1 (1.75%) XenApp
Systems Management
1 5 (8.77%) Backup Exec
2 4 (7.02%) SCCM
3 2 (3.51%) WSUS
4 1 (1.75%) Symantec Enterprise Vault
Vendors
1 23 (40.35%) Microsoft
2 19 (33.33%) Citrix
3 11 (19.30%) Cisco
4 7 (12.28%) VMware
5 4 (7.02%) Altiris
5 4 (7.02%) LANDesk
5 4 (7.02%) MobileIron
5 4 (7.02%) Symantec
6 3 (5.26%) Veeam
7 2 (3.51%) BT
7 2 (3.51%) Sophos
7 2 (3.51%) Websense
7 2 (3.51%) HP
8 1 (1.75%) Dell
8 1 (1.75%) NetApp
8 1 (1.75%) Apple
8 1 (1.75%) Clearswift
8 1 (1.75%) LogRhythm
Hemel Hempstead, Hertfordshire
Green Thompson Consulting
Salary: From £23,000 to £27,000 per annum
Posted: 12 hours ago