The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 1 August 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Hertfordshire region.

Location
3 months to
1 Aug 2014
Same period 2013 Same period 2012
Second Line Support
Rank 115 124 135
Rank change year-on-year
+9 +11
Permanent jobs requiring a 2nd Line Support 35 8 19
As % of all permanent IT jobs located in Hertfordshire 1.41% 0.38% 0.71%
As % of the Job Titles category 1.47% 0.40% 0.74%
Number of salaries quoted 33 7 18
Average salary £28,500 £23,000 £22,500
Average salary % change year-on-year
+23.91% +2.22%
90% offered a salary of more than £22,000 £21,200 £20,000
10% offered a salary of more than £30,000 £30,200 £27,950
UK excluding London average salary £24,500 £25,000 £25,000
% change year-on-year
-2.00% -
Job Titles Category
Hertfordshire
Permanent IT job ads with a match in the
Job Titles category
2383 1994 2584
As % of all permanent IT jobs located in Hertfordshire 96.09% 94.28% 96.31%
Number of salaries quoted 1983 1585 2068
Average salary £45,000 £40,000 £42,000
Average salary % change year-on-year
+12.50% -4.76%
90% offered a salary of more than £26,500 £23,937 £25,000
10% offered a salary of more than £65,000 £60,000 £60,000
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
2nd Line Support
East of England

2nd Line Support
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Hertfordshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Hertfordshire

2nd Line Support
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Hertfordshire region.

2nd Line Support Salary Trend in Hertfordshire

2nd Line Support
Salary Histogram in Hertfordshire

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Hertfordshire region over the 3 months to 1 August 2014.

2nd Line Support Salary Histogram in Hertfordshire

2nd Line Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Hertfordshire region over the 3 months to 1 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford -6 13 £27,500 - 1
Letchworth - 7 £30,000 - 1
Stevenage - 2 £24,750 -
St Albans +1 1 £27,500 -9.83% 1
Potters Bar - 1 £32,500 -
Berkhamsted - 1 £25,000 -
Bishop's Stortford - 1 £22,000 -
2nd Line Support
East of England

2nd Line Support
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 1 August 2014, IT jobs across the Hertfordshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 67 (90.54%) Windows
2 33 (44.59%) MS Excel
3 32 (43.24%) Active Directory
4 31 (41.89%) Microsoft
5 30 (40.54%) Windows Server 2008
6 26 (35.14%) MS Office
7 22 (29.73%) Windows 7
8 21 (28.38%) Windows XP
8 21 (28.38%) Windows Server 2012
9 20 (27.03%) MS Exchange
10 19 (25.68%) VMware
11 16 (21.62%) VMware Infrastructure
12 15 (20.27%) TCP/IP
12 15 (20.27%) DNS
13 13 (17.57%) Windows Server 2003
14 12 (16.22%) Windows Vista
15 11 (14.86%) ITIL
15 11 (14.86%) Software Deployment
16 10 (13.51%) Citrix
17 9 (12.16%) Apple
17 9 (12.16%) Internet
17 9 (12.16%) DHCP
18 8 (10.81%) Cisco
18 8 (10.81%) Microsoft Certification
18 8 (10.81%) Degree
18 8 (10.81%) Retail
19 7 (9.46%) Service Delivery
19 7 (9.46%) Back Office
19 7 (9.46%) Office 365
19 7 (9.46%) UNIX

2nd Line Support
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 1 August 2014, IT jobs across the Hertfordshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 20 (27.03%) MS Exchange
2 6 (8.11%) Exchange Server 2010
2 6 (8.11%) Exchange Server 2007
3 4 (5.41%) Apache
3 4 (5.41%) SharePoint
3 4 (5.41%) Exchange Server 2013
4 2 (2.70%) IIS
4 2 (2.70%) Blackberry Enterprise Server
4 2 (2.70%) Exchange Server 2003
Applications
1 33 (44.59%) MS Excel
2 26 (35.14%) MS Office
3 6 (8.11%) MS PowerPoint
Cloud Services
1 7 (9.46%) Office 365
2 3 (4.05%) Microsoft Azure
2 3 (4.05%) Amazon AWS
Communications & Networking
1 15 (20.27%) TCP/IP
1 15 (20.27%) DNS
2 9 (12.16%) Internet
2 9 (12.16%) DHCP
3 5 (6.76%) LAN
4 4 (5.41%) HTTP
4 4 (5.41%) WAN
5 3 (4.05%) Firewall
6 2 (2.70%) VPN
6 2 (2.70%) Cisco ASA
7 1 (1.35%) VLAN
7 1 (1.35%) VoIP
Database & Business Intelligence
1 7 (9.46%) Oracle Database
2 4 (5.41%) MySQL
General
1 8 (10.81%) Retail
2 7 (9.46%) Back Office
3 6 (8.11%) Finance
4 2 (2.70%) Manufacturing
4 2 (2.70%) Publishing
5 1 (1.35%) Automotive
5 1 (1.35%) Law
5 1 (1.35%) Telecoms
Libraries, Frameworks & Software Standards
1 6 (8.11%) .NET
2 3 (4.05%) Web Services
3 1 (1.35%) COM
Miscellaneous
1 6 (8.11%) Firmware
2 3 (4.05%) Handset
3 2 (2.70%) iPad
3 2 (2.70%) iPhone
3 2 (2.70%) Mathematics
4 1 (1.35%) Management Information System
4 1 (1.35%) Clustering
Operating Systems
1 67 (90.54%) Windows
2 30 (40.54%) Windows Server 2008
3 22 (29.73%) Windows 7
4 21 (28.38%) Windows XP
4 21 (28.38%) Windows Server 2012
5 13 (17.57%) Windows Server 2003
6 12 (16.22%) Windows Vista
7 7 (9.46%) UNIX
8 4 (5.41%) Linux
8 4 (5.41%) Ubuntu
9 3 (4.05%) Windows 8
10 2 (2.70%) VMS
10 2 (2.70%) Mac OS X
10 2 (2.70%) Red Hat Enterprise Linux
11 1 (1.35%) Mac OS
Processes & Methodologies
1 11 (14.86%) ITIL
1 11 (14.86%) Software Deployment
2 7 (9.46%) Service Delivery
3 3 (4.05%) CRM
4 2 (2.70%) E-Commerce
4 2 (2.70%) Disaster Recovery
4 2 (2.70%) Information Security
5 1 (1.35%) Information Management
5 1 (1.35%) Web Design
5 1 (1.35%) Time Management
5 1 (1.35%) Data Protection
5 1 (1.35%) Load Balancing
5 1 (1.35%) Information Governance
Programming Languages
1 6 (8.11%) C#
1 6 (8.11%) VBScript
1 6 (8.11%) VB.NET
1 6 (8.11%) PowerShell
2 4 (5.41%) VBA
2 4 (5.41%) PHP
2 4 (5.41%) SQL
3 2 (2.70%) C
Qualifications
1 8 (10.81%) Microsoft Certification
1 8 (10.81%) Degree
2 5 (6.76%) MCTS
2 5 (6.76%) MCITP
2 5 (6.76%) MCSE
3 4 (5.41%) MCP
4 3 (4.05%) Cisco Certification
4 3 (4.05%) CCNA
4 3 (4.05%) MCSA
Quality Assurance & Compliance
1 3 (4.05%) SLA
2 1 (1.35%) QA
2 1 (1.35%) ISO/IEC 27001
System Software
1 32 (43.24%) Active Directory
2 16 (21.62%) VMware Infrastructure
3 5 (6.76%) Hyper-V
4 4 (5.41%) vSphere
5 3 (4.05%) Terminal Services
6 2 (2.70%) VMware ESXi
6 2 (2.70%) VMware ESX
6 2 (2.70%) VMware Workstation
7 1 (1.35%) XenApp
7 1 (1.35%) XenServer
Systems Management
1 3 (4.05%) Backup Exec
2 1 (1.35%) Norton AntiVirus
Vendors
1 31 (41.89%) Microsoft
2 19 (25.68%) VMware
3 10 (13.51%) Citrix
4 9 (12.16%) Apple
5 8 (10.81%) Cisco
6 7 (9.46%) Oracle
7 5 (6.76%) McAfee
8 4 (5.41%) Red Hat
9 3 (4.05%) Symantec
10 2 (2.70%) Sage
11 1 (1.35%) Kaspersky
11 1 (1.35%) HP
St. Albans, Hertfordshire
Oscar Associates (UK) Ltd
Salary: £25000 - £35000 per annum + Benefits
Posted: 2 days ago
Letchworth Garden City, Hertfordshire
Understanding Recruitment
Salary: £27000 - £33000 per annum + bens - pens, health + more
Posted: 4 days ago
Hatfield, Hertfordshire
Lawrence Harvey IT & Change
Salary: £35000 - £50000 per annum
Posted: 6 days ago
Hatfield, Hertfordshire
Ocado
Salary: Competitive
Posted: 13 days ago
Watford
Hays IT - Uk Posting account
Salary: £20000.00 - £24000.00 per annum
Posted: 20 days ago