The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 23 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Hertfordshire region.

Location
3 months to
23 Jul 2014
Same period 2013 Same period 2012
Second Line Support
Rank 116 124 139
Rank change year-on-year
+8 +15
Permanent jobs requiring a 2nd Line Support 35 10 15
As % of all permanent IT jobs located in Hertfordshire 1.41% 0.47% 0.57%
As % of the Job Titles category 1.47% 0.50% 0.59%
Number of salaries quoted 33 9 15
Average salary £27,500 £23,000 £24,000
Average salary % change year-on-year
+19.56% -4.16%
90% offered a salary of more than £22,000 £21,700 £20,000
10% offered a salary of more than £30,000 £30,100 £28,400
UK excluding London average salary £24,500 £24,500 £25,000
% change year-on-year
- -2.00%
Job Titles Category
Hertfordshire
Permanent IT job ads with a match in the
Job Titles category
2378 2014 2547
As % of all permanent IT jobs located in Hertfordshire 95.69% 94.38% 96.08%
Number of salaries quoted 1981 1584 2043
Average salary £45,000 £40,000 £41,500
Average salary % change year-on-year
+12.50% -3.61%
90% offered a salary of more than £26,500 £23,500 £25,000
10% offered a salary of more than £65,000 £60,000 £60,000
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
2nd Line Support
East of England

2nd Line Support
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Hertfordshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Hertfordshire

2nd Line Support
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Hertfordshire region.

2nd Line Support Salary Trend in Hertfordshire

2nd Line Support
Salary Histogram in Hertfordshire

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Hertfordshire region over the 3 months to 23 July 2014.

2nd Line Support Salary Histogram in Hertfordshire

2nd Line Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Hertfordshire region over the 3 months to 23 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford -3 13 £27,500 - 2
Letchworth - 6 £30,000 -
Stevenage - 3 £31,500 -
St Albans +4 1 £27,500 -9.83% 1
Potters Bar - 1 £32,500 -
Berkhamsted - 1 £25,000 -
Bishop's Stortford - 1 £22,000 -
2nd Line Support
East of England

2nd Line Support
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 23 July 2014, IT jobs across the Hertfordshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 70 (90.91%) Windows
2 35 (45.45%) Active Directory
3 32 (41.56%) MS Excel
4 31 (40.26%) Microsoft
5 30 (38.96%) Windows Server 2008
6 24 (31.17%) Windows 7
6 24 (31.17%) MS Office
7 20 (25.97%) Windows XP
7 20 (25.97%) Windows Server 2012
8 19 (24.68%) VMware
9 18 (23.38%) MS Exchange
10 16 (20.78%) VMware Infrastructure
11 14 (18.18%) Software Deployment
11 14 (18.18%) TCP/IP
12 13 (16.88%) DNS
13 12 (15.58%) Windows Server 2003
13 12 (15.58%) Citrix
13 12 (15.58%) Windows Vista
14 10 (12.99%) Apple
15 9 (11.69%) Cisco
15 9 (11.69%) Internet
15 9 (11.69%) ITIL
16 8 (10.39%) Microsoft Certification
17 7 (9.09%) DHCP
17 7 (9.09%) Office 365
17 7 (9.09%) Back Office
18 6 (7.79%) Service Delivery
18 6 (7.79%) Retail
18 6 (7.79%) MS PowerPoint
18 6 (7.79%) Exchange Server 2010

2nd Line Support
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 23 July 2014, IT jobs across the Hertfordshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 18 (23.38%) MS Exchange
2 6 (7.79%) Exchange Server 2007
2 6 (7.79%) Exchange Server 2010
3 4 (5.19%) Exchange Server 2013
3 4 (5.19%) Apache
3 4 (5.19%) SharePoint
4 3 (3.90%) IIS
5 2 (2.60%) Blackberry Enterprise Server
5 2 (2.60%) Exchange Server 2003
Applications
1 32 (41.56%) MS Excel
2 24 (31.17%) MS Office
3 6 (7.79%) MS PowerPoint
Cloud Services
1 7 (9.09%) Office 365
2 3 (3.90%) Microsoft Azure
2 3 (3.90%) Amazon AWS
Communications & Networking
1 14 (18.18%) TCP/IP
2 13 (16.88%) DNS
3 9 (11.69%) Internet
4 7 (9.09%) DHCP
5 5 (6.49%) LAN
6 4 (5.19%) HTTP
6 4 (5.19%) Firewall
6 4 (5.19%) WAN
7 3 (3.90%) Cisco ASA
8 2 (2.60%) VPN
9 1 (1.30%) VLAN
9 1 (1.30%) VoIP
Database & Business Intelligence
1 6 (7.79%) Oracle Database
2 4 (5.19%) MySQL
General
1 7 (9.09%) Back Office
2 6 (7.79%) Retail
3 4 (5.19%) Finance
4 2 (2.60%) Publishing
5 1 (1.30%) Automotive
5 1 (1.30%) Law
5 1 (1.30%) Telecoms
Libraries, Frameworks & Software Standards
1 6 (7.79%) .NET
2 3 (3.90%) Web Services
Miscellaneous
1 6 (7.79%) Firmware
2 2 (2.60%) iPhone
2 2 (2.60%) iPad
3 1 (1.30%) Management Information System
3 1 (1.30%) Handset
3 1 (1.30%) Clustering
3 1 (1.30%) Smartphone
Operating Systems
1 70 (90.91%) Windows
2 30 (38.96%) Windows Server 2008
3 24 (31.17%) Windows 7
4 20 (25.97%) Windows Server 2012
4 20 (25.97%) Windows XP
5 12 (15.58%) Windows Server 2003
5 12 (15.58%) Windows Vista
6 6 (7.79%) UNIX
7 4 (5.19%) Ubuntu
7 4 (5.19%) Linux
7 4 (5.19%) Windows 8
8 2 (2.60%) Mac OS X
9 1 (1.30%) Mac OS
Processes & Methodologies
1 14 (18.18%) Software Deployment
2 9 (11.69%) ITIL
3 6 (7.79%) Service Delivery
4 3 (3.90%) CRM
5 2 (2.60%) Disaster Recovery
6 1 (1.30%) Web Design
6 1 (1.30%) Information Management
6 1 (1.30%) Load Balancing
6 1 (1.30%) Time Management
6 1 (1.30%) Data Protection
6 1 (1.30%) Information Governance
Programming Languages
1 6 (7.79%) C#
1 6 (7.79%) VBScript
1 6 (7.79%) VB.NET
1 6 (7.79%) PowerShell
2 5 (6.49%) SQL
3 4 (5.19%) VBA
3 4 (5.19%) PHP
Qualifications
1 8 (10.39%) Microsoft Certification
2 6 (7.79%) Degree
3 5 (6.49%) MCTS
3 5 (6.49%) MCITP
3 5 (6.49%) MCSE
4 4 (5.19%) MCP
5 3 (3.90%) MCSA
5 3 (3.90%) CCNA
5 3 (3.90%) Cisco Certification
6 1 (1.30%) A+ Certification
Quality Assurance & Compliance
1 5 (6.49%) SLA
2 1 (1.30%) ISO/IEC 27001
2 1 (1.30%) QA
System Software
1 35 (45.45%) Active Directory
2 16 (20.78%) VMware Infrastructure
3 5 (6.49%) Hyper-V
3 5 (6.49%) vSphere
4 3 (3.90%) VMware ESXi
4 3 (3.90%) VMware ESX
5 1 (1.30%) Terminal Services
5 1 (1.30%) XenApp
5 1 (1.30%) XenServer
Systems Management
1 3 (3.90%) Backup Exec
2 1 (1.30%) Norton AntiVirus
Vendors
1 31 (40.26%) Microsoft
2 19 (24.68%) VMware
3 12 (15.58%) Citrix
4 10 (12.99%) Apple
5 9 (11.69%) Cisco
6 6 (7.79%) Oracle
7 5 (6.49%) McAfee
8 4 (5.19%) Red Hat
9 3 (3.90%) Symantec
10 2 (2.60%) Sage
11 1 (1.30%) HP
11 1 (1.30%) Kaspersky
St. Albans, Hertfordshire
Oscar Associates (UK) Ltd
Salary: £25000 - £35000 per annum + Benefits
Posted: Yesterday
Hatfield, Hertfordshire
Ocado
Salary: Competitive
Posted: 5 days ago
Watford
Hays IT - Uk Posting account
Salary: £20000.00 - £24000.00 per annum
Posted: 12 days ago
Welwyn Garden City, Hertfordshire
Omniledger Ltd
Salary: Salary dependent on experience
Posted: 26 days ago