The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Second Line Support
Rank 120 107 132
Rank change year-on-year
-13 +25
Permanent jobs requiring a 2nd Line Support 16 23 30
As % of all permanent IT jobs located in Hertfordshire 0.79% 1.20% 1.09%
As % of the Job Titles category 0.82% 1.25% 1.16%
Number of salaries quoted 15 22 30
Average salary £27,000 £27,250 £25,000
Average salary % change year-on-year
-0.91% +9.00%
90% offered a salary of more than £22,500 £22,500 £22,000
10% offered a salary of more than £30,000 £35,000 £30,000
UK excluding London average salary £25,000 £25,000 £24,000
% change year-on-year
- +4.16%
2nd Line Support
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Hertfordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Hertfordshire
Permanent IT job ads with a match in the
Job Titles category
1940 1840 2589
As % of all permanent IT jobs located in Hertfordshire 95.33% 95.88% 93.74%
Number of salaries quoted 1548 1399 2191
Average salary £45,000 £40,000 £42,500
Average salary % change year-on-year
+12.50% -5.88%
90% offered a salary of more than £26,500 £25,000 £25,000
10% offered a salary of more than £65,000 £60,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Hertfordshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Hertfordshire

2nd Line Support
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Hertfordshire region.

2nd Line Support Salary Trend in Hertfordshire

2nd Line Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Hertfordshire region over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford -13 7 £27,500 +1.85% 2
Hemel Hempstead -11 3 £22,500 -10.00%
Welwyn Garden City - 2 £31,000 - 1
Letchworth - 1 £20,000 -
2nd Line Support
East of England

2nd Line Support
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 30 January 2015, IT jobs across the Hertfordshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 38 (86.36%) Windows
2 18 (40.91%) ITIL
3 17 (38.64%) Microsoft
4 16 (36.36%) Windows Server 2012
5 14 (31.82%) MS Excel
6 13 (29.55%) MS Office
7 12 (27.27%) Active Directory
8 11 (25.00%) Microsoft Certification
8 11 (25.00%) Windows XP
8 11 (25.00%) Firewall
9 10 (22.73%) VMware
10 9 (20.45%) MCITP
10 9 (20.45%) Windows Server 2003
10 9 (20.45%) MCSA
10 9 (20.45%) Windows Server 2008
11 8 (18.18%) VMware Infrastructure
11 8 (18.18%) Windows 7
11 8 (18.18%) MS Exchange
12 7 (15.91%) MCSE
12 7 (15.91%) MCDST
12 7 (15.91%) Windows 8
13 6 (13.64%) Degree
13 6 (13.64%) Windows Vista
13 6 (13.64%) Retail
13 6 (13.64%) Finance
13 6 (13.64%) VoIP
14 5 (11.36%) DNS
14 5 (11.36%) VMS
14 5 (11.36%) DHCP
14 5 (11.36%) TCP/IP

2nd Line Support
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 30 January 2015, IT jobs across the Hertfordshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (18.18%) MS Exchange
2 3 (6.82%) IIS
2 3 (6.82%) Exchange Server 2007
2 3 (6.82%) Exchange Server 2010
2 3 (6.82%) Exchange Server 2013
Applications
1 14 (31.82%) MS Excel
2 13 (29.55%) MS Office
Communications & Networking
1 11 (25.00%) Firewall
2 6 (13.64%) VoIP
3 5 (11.36%) DNS
3 5 (11.36%) DHCP
3 5 (11.36%) TCP/IP
3 5 (11.36%) PBX
3 5 (11.36%) DPNSS
4 2 (4.55%) LAN
4 2 (4.55%) WAN
5 1 (2.27%) VPN
5 1 (2.27%) PABX
Database & Business Intelligence
1 2 (4.55%) Oracle Database
2 1 (2.27%) MySQL
General
1 6 (13.64%) Retail
1 6 (13.64%) Finance
2 5 (11.36%) Manufacturing
3 1 (2.27%) Telecoms
Miscellaneous
1 5 (11.36%) Handset
1 5 (11.36%) Mathematics
2 3 (6.82%) EPoS
3 1 (2.27%) Analytical Skills
Operating Systems
1 38 (86.36%) Windows
2 16 (36.36%) Windows Server 2012
3 11 (25.00%) Windows XP
4 9 (20.45%) Windows Server 2003
4 9 (20.45%) Windows Server 2008
5 8 (18.18%) Windows 7
6 7 (15.91%) Windows 8
7 6 (13.64%) Windows Vista
8 5 (11.36%) VMS
8 5 (11.36%) Red Hat Enterprise Linux
9 4 (9.09%) Apple iOS
9 4 (9.09%) Android
9 4 (9.09%) Mac OS X
10 2 (4.55%) UNIX
Processes & Methodologies
1 18 (40.91%) ITIL
2 5 (11.36%) E-Commerce
2 5 (11.36%) Information Security
2 5 (11.36%) Service Delivery
2 5 (11.36%) Mentoring
3 4 (9.09%) Incident Management
4 1 (2.27%) Project Management
4 1 (2.27%) Network Management
4 1 (2.27%) Time Management
Programming Languages
1 5 (11.36%) C
1 5 (11.36%) SQL
2 1 (2.27%) JavaScript
Qualifications
1 11 (25.00%) Microsoft Certification
2 9 (20.45%) MCITP
2 9 (20.45%) MCSA
3 7 (15.91%) MCSE
3 7 (15.91%) MCDST
4 6 (13.64%) Degree
5 5 (11.36%) MCP
6 4 (9.09%) SC Cleared
6 4 (9.09%) Security Cleared
7 3 (6.82%) ITIL Certification
7 3 (6.82%) MCTS
8 1 (2.27%) Cisco Certification
8 1 (2.27%) CCNA
System Software
1 12 (27.27%) Active Directory
2 8 (18.18%) VMware Infrastructure
3 5 (11.36%) VMware Workstation
3 5 (11.36%) Terminal Services
4 3 (6.82%) vSphere
Systems Management
1 3 (6.82%) Backup Exec
1 3 (6.82%) SCCM
2 1 (2.27%) SCOM
Vendors
1 17 (38.64%) Microsoft
2 10 (22.73%) VMware
3 3 (6.82%) Altiris
3 3 (6.82%) Symantec
3 3 (6.82%) LANDesk
3 3 (6.82%) MobileIron
3 3 (6.82%) Veeam
4 2 (4.55%) Oracle
4 2 (4.55%) Citrix
4 2 (4.55%) Cisco
Watford, Hertfordshire
Cadence Resourcing
Salary: £25000 - £30000 per annum
Posted: Yesterday
Watford, Hertfordshire
IT Connections
Salary: 23,000 to £33,000
Posted: 3 days ago
Hertfordshire
Marcus Donald People
Salary: £22000 - £26000 per annum, Benefits Bonus Healthcare Overtime Holid
Posted: 5 days ago
Welwyn Garden City
Interquest - IQ ESM
Salary: £20000 - £30000 per annum + Benefits
Posted: 25 days ago