The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 17 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Sep 2014
Same period 2013 Same period 2012
Second Line Support
Rank 100 118 139
Rank change year-on-year
+18 +21
Permanent jobs requiring a 2nd Line Support 39 15 27
As % of all permanent IT jobs located in Hertfordshire 1.71% 0.74% 0.92%
As % of the Job Titles category 1.77% 0.78% 0.95%
Number of salaries quoted 32 13 26
Average salary £28,500 £25,500 £23,250
Average salary % change year-on-year
+11.76% +9.67%
90% offered a salary of more than £22,500 £23,000 £22,000
10% offered a salary of more than £30,000 £30,000 £28,000
UK excluding London average salary £24,500 £24,000 £24,000
% change year-on-year
+2.08% -
2nd Line Support
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Hertfordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Hertfordshire
Permanent IT job ads with a match in the
Job Titles category
2205 1920 2843
As % of all permanent IT jobs located in Hertfordshire 96.84% 95.19% 96.37%
Number of salaries quoted 1823 1584 2231
Average salary £45,000 £40,000 £42,500
Average salary % change year-on-year
+12.50% -5.88%
90% offered a salary of more than £26,000 £24,000 £25,000
10% offered a salary of more than £66,000 £60,000 £62,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Hertfordshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Hertfordshire

2nd Line Support
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Hertfordshire region.

2nd Line Support Salary Trend in Hertfordshire

2nd Line Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Hertfordshire region over the 3 months to 17 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford +7 16 £27,500 -8.33%
Stevenage +9 5 £28,500 -5.00%
Hemel Hempstead -21 4 £22,500 -11.76% 1
Letchworth - 4 £30,000 -
St Albans -15 1 £27,500 -9.09%
Berkhamsted - 1 £25,000 -
Bishop's Stortford - 1 £22,000 -
2nd Line Support
East of England

2nd Line Support
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 17 September 2014, IT jobs across the Hertfordshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 72 (93.51%) Windows
2 34 (44.16%) MS Excel
3 31 (40.26%) MS Office
4 30 (38.96%) Microsoft
4 30 (38.96%) Active Directory
4 30 (38.96%) Windows Server 2008
5 27 (35.06%) Windows Server 2012
6 24 (31.17%) Windows XP
7 22 (28.57%) MS Exchange
8 21 (27.27%) Windows 7
9 19 (24.68%) VMware
10 18 (23.38%) ITIL
10 18 (23.38%) TCP/IP
11 17 (22.08%) Windows Server 2003
12 15 (19.48%) DNS
13 14 (18.18%) VMware Infrastructure
14 13 (16.88%) DHCP
14 13 (16.88%) Degree
14 13 (16.88%) Windows Vista
15 12 (15.58%) Retail
16 11 (14.29%) Service Delivery
16 11 (14.29%) Finance
17 9 (11.69%) Citrix
18 8 (10.39%) Oracle
18 8 (10.39%) UNIX
18 8 (10.39%) Software Deployment
18 8 (10.39%) Oracle Database
19 7 (9.09%) Terminal Services
19 7 (9.09%) Back Office
19 7 (9.09%) Handset

2nd Line Support
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 17 September 2014, IT jobs across the Hertfordshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 22 (28.57%) MS Exchange
2 4 (5.19%) Exchange Server 2007
2 4 (5.19%) Exchange Server 2010
3 2 (2.60%) Exchange Server 2013
3 2 (2.60%) Blackberry Enterprise Server
3 2 (2.60%) Exchange Server 2003
4 1 (1.30%) SharePoint
Applications
1 34 (44.16%) MS Excel
2 31 (40.26%) MS Office
3 6 (7.79%) MS PowerPoint
Cloud Services
1 4 (5.19%) Office 365
2 1 (1.30%) Microsoft Azure
2 1 (1.30%) Amazon AWS
Communications & Networking
1 18 (23.38%) TCP/IP
2 15 (19.48%) DNS
3 13 (16.88%) DHCP
4 5 (6.49%) Firewall
5 3 (3.90%) Internet
5 3 (3.90%) LAN
6 2 (2.60%) VoIP
6 2 (2.60%) WAN
6 2 (2.60%) VPN
7 1 (1.30%) DPNSS
7 1 (1.30%) PBX
7 1 (1.30%) VLAN
Database & Business Intelligence
1 8 (10.39%) Oracle Database
General
1 12 (15.58%) Retail
2 11 (14.29%) Finance
3 7 (9.09%) Back Office
4 6 (7.79%) Manufacturing
5 2 (2.60%) Publishing
6 1 (1.30%) Telecoms
6 1 (1.30%) Automotive
6 1 (1.30%) Law
Libraries, Frameworks & Software Standards
1 6 (7.79%) .NET
2 1 (1.30%) COM
2 1 (1.30%) Web Services
Miscellaneous
1 7 (9.09%) Handset
2 6 (7.79%) Firmware
2 6 (7.79%) Mathematics
3 2 (2.60%) iPhone
3 2 (2.60%) iPad
4 1 (1.30%) Management Information System
4 1 (1.30%) Clustering
Operating Systems
1 72 (93.51%) Windows
2 30 (38.96%) Windows Server 2008
3 27 (35.06%) Windows Server 2012
4 24 (31.17%) Windows XP
5 21 (27.27%) Windows 7
6 17 (22.08%) Windows Server 2003
7 13 (16.88%) Windows Vista
8 8 (10.39%) UNIX
9 6 (7.79%) Red Hat Enterprise Linux
9 6 (7.79%) VMS
10 2 (2.60%) Mac OS X
10 2 (2.60%) Windows 8
11 1 (1.30%) Mac OS
Processes & Methodologies
1 18 (23.38%) ITIL
2 11 (14.29%) Service Delivery
3 8 (10.39%) Software Deployment
4 6 (7.79%) E-Commerce
4 6 (7.79%) Mentoring
4 6 (7.79%) Information Security
5 3 (3.90%) CRM
6 2 (2.60%) Disaster Recovery
7 1 (1.30%) Information Management
7 1 (1.30%) Load Balancing
7 1 (1.30%) Time Management
7 1 (1.30%) Data Protection
7 1 (1.30%) Information Governance
Programming Languages
1 6 (7.79%) C
1 6 (7.79%) C#
1 6 (7.79%) VBScript
1 6 (7.79%) VB.NET
1 6 (7.79%) PowerShell
2 4 (5.19%) VBA
3 3 (3.90%) SQL
4 1 (1.30%) JavaScript
Qualifications
1 13 (16.88%) Degree
2 6 (7.79%) Microsoft Certification
3 4 (5.19%) MCITP
3 4 (5.19%) MCSE
4 1 (1.30%) MCSA
4 1 (1.30%) CCNA
4 1 (1.30%) Cisco Certification
4 1 (1.30%) MCP
4 1 (1.30%) MCTS
Quality Assurance & Compliance
1 2 (2.60%) SLA
2 1 (1.30%) ISO/IEC 27001
2 1 (1.30%) QA
System Software
1 30 (38.96%) Active Directory
2 14 (18.18%) VMware Infrastructure
3 7 (9.09%) Terminal Services
4 6 (7.79%) VMware Workstation
5 4 (5.19%) Hyper-V
6 2 (2.60%) vSphere
7 1 (1.30%) XenApp
7 1 (1.30%) XenServer
Systems Management
1 3 (3.90%) Backup Exec
2 1 (1.30%) SCOM
2 1 (1.30%) Norton AntiVirus
Vendors
1 30 (38.96%) Microsoft
2 19 (24.68%) VMware
3 9 (11.69%) Citrix
4 8 (10.39%) Oracle
5 5 (6.49%) McAfee
5 5 (6.49%) Apple
6 4 (5.19%) Cisco
7 3 (3.90%) Symantec
8 2 (2.60%) Sage
9 1 (1.30%) Kaspersky
Hemel Hempstead, Hertfordshire
Understanding Recruitment
Salary: £20000 - £25000 per annum + Benefits
Posted: 3 days ago