The statistics below represent IT jobs advertised across the Hertfordshire region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 25 February 2017 with a comparison to same period over 2 years.

3 months to
25 Feb 2017
Same period 2016 Same period 2015
Second Line Support
East of England / Hertfordshire
Rank 110 111 113
Rank change year-on-year
+1 +2
Permanent jobs requiring a 2nd Line Support 30 37 34
As % of all permanent IT jobs located in Hertfordshire 1.49% 1.63% 1.65%
As % of the Job Titles category 1.54% 1.68% 1.70%
Number of salaries quoted 27 30 33
Median salary £27,500 £26,500 £26,000
Median salary % change year-on-year
+3.77% +1.92%
90% offered a salary of more than £21,000 £22,950 £21,750
10% offered a salary of more than £30,000 £32,750 £29,900
UK excluding London median salary £25,000 £25,500 £25,000
% change year-on-year
-1.96% +2.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Hertfordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Hertfordshire
Permanent IT job ads with a match in the
Job Titles category
1950 2202 1995
As % of all permanent IT jobs located in Hertfordshire 96.63% 96.92% 97.08%
Number of salaries quoted 1649 1836 1611
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £25,000 £28,500 £25,000
10% offered a salary of more than £65,000 £65,000 £65,000
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

2nd Line Support
Jobs Demand Trend in Hertfordshire

The demand trend of job ads across the Hertfordshire region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in Hertfordshire

2nd Line Support
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Hertfordshire region.

2nd Line Support Salary Trend in Hertfordshire

2nd Line Support
Salary Histogram in Hertfordshire

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Hertfordshire region over the 3 months to 25 February 2017.

2nd Line Support Salary Histogram in Hertfordshire

2nd Line Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Hertfordshire region over the 3 months to 25 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford +5 14 £27,500 +17.02%
Hemel Hempstead +1 6 £30,000 +17.64%
Potters Bar +9 5 £21,000 -30.00%
Cheshunt - 2 £26,000 -
Welwyn Garden City +1 1 - - 1
Letchworth -12 1 £35,000 +27.27%
Hertford - 1 £24,000 -
2nd Line Support
East of England

2nd Line Support Skill Set
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 25 February 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Hertfordshire region featuring 2nd Line Support in the job title.

1 32 (62.75%) Windows
2 23 (45.10%) MS Excel
3 21 (41.18%) Microsoft
4 20 (39.22%) Active Directory
5 17 (33.33%) Windows Server 2008
5 17 (33.33%) Windows 7
5 17 (33.33%) Windows Server
6 16 (31.37%) Windows Server 2012
7 15 (29.41%) Cisco
7 15 (29.41%) MS Office
8 14 (27.45%) Telecoms
9 13 (25.49%) Cisco Certification
9 13 (25.49%) CCNA
10 12 (23.53%) Firewall
11 11 (21.57%) TCP/IP
12 10 (19.61%) Office 365
12 10 (19.61%) VoIP
12 10 (19.61%) MS Exchange
12 10 (19.61%) ITIL
13 9 (17.65%) Windows XP
14 8 (15.69%) Continuous Improvement
15 7 (13.73%) DHCP
15 7 (13.73%) DNS
15 7 (13.73%) MCP
15 7 (13.73%) Microsoft Certification
16 6 (11.76%) A+ Certification
16 6 (11.76%) SQL
16 6 (11.76%) MCTS
16 6 (11.76%) Windows 8
17 5 (9.80%) Windows 10

2nd Line Support Skill Set
Top Related IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (19.61%) MS Exchange
2 3 (5.88%) Skype for Business
3 2 (3.92%) Exchange Server 2010
3 2 (3.92%) SharePoint
4 1 (1.96%) Oracle Workflow
Applications
1 23 (45.10%) MS Excel
2 15 (29.41%) MS Office
Business Applications
1 1 (1.96%) Dynamics AX
1 1 (1.96%) Oracle Payroll
Cloud Services
1 10 (19.61%) Office 365
2 4 (7.84%) Cloud Computing
3 2 (3.92%) Amazon AWS
Communications & Networking
1 12 (23.53%) Firewall
2 11 (21.57%) TCP/IP
3 10 (19.61%) VoIP
4 7 (13.73%) DHCP
4 7 (13.73%) DNS
5 5 (9.80%) 3G
5 5 (9.80%) 4G
5 5 (9.80%) LAN
5 5 (9.80%) PBX
5 5 (9.80%) WAN
6 3 (5.88%) IP Telephony
6 3 (5.88%) Skype
6 3 (5.88%) VPN
6 3 (5.88%) Wireless
7 2 (3.92%) Remote Desktop
7 2 (3.92%) WLAN
8 1 (1.96%) ATM
8 1 (1.96%) Broadband
8 1 (1.96%) Radio Access Network
8 1 (1.96%) Unified Communications
Database & Business Intelligence
1 2 (3.92%) SQL Server
2 1 (1.96%) Oracle BI EE
2 1 (1.96%) Oracle Discoverer
2 1 (1.96%) SQL Server 2005
2 1 (1.96%) SQL Server 2008
Development Applications
1 3 (5.88%) JIRA
General
1 14 (27.45%) Telecoms
2 1 (1.96%) Back Office
2 1 (1.96%) Finance
2 1 (1.96%) Mandarin Language
2 1 (1.96%) Retail
Libraries, Frameworks & Software Standards
1 4 (7.84%) CSS
1 4 (7.84%) HTML
1 4 (7.84%) HTML5
1 4 (7.84%) jQuery
Miscellaneous
1 3 (5.88%) Driving Licence
2 2 (3.92%) Analytical Skills
2 2 (3.92%) Data Centre
2 2 (3.92%) Handset
3 1 (1.96%) iPhone
Operating Systems
1 32 (62.75%) Windows
2 17 (33.33%) Windows 7
2 17 (33.33%) Windows Server
2 17 (33.33%) Windows Server 2008
3 16 (31.37%) Windows Server 2012
4 9 (17.65%) Windows XP
5 6 (11.76%) Windows 8
6 5 (9.80%) Linux
6 5 (9.80%) Windows 10
7 2 (3.92%) Mac OS
7 2 (3.92%) Red Hat Enterprise Linux
8 1 (1.96%) Android
8 1 (1.96%) Apple iOS
8 1 (1.96%) Windows Mobile
8 1 (1.96%) Windows Server 2003
Processes & Methodologies
1 10 (19.61%) ITIL
2 8 (15.69%) Continuous Improvement
3 5 (9.80%) Stakeholder Management
4 4 (7.84%) Service Management
5 3 (5.88%) CRM
5 3 (5.88%) Incident Management
6 2 (3.92%) Asset Management
6 2 (3.92%) Change Management
6 2 (3.92%) Creative Problem-Solving
6 2 (3.92%) Data Security
6 2 (3.92%) Information Security
6 2 (3.92%) Line Management
6 2 (3.92%) Mentoring
6 2 (3.92%) Problem Management
6 2 (3.92%) Time Management
7 1 (1.96%) Network Management
7 1 (1.96%) Product Management
7 1 (1.96%) Resource Management
7 1 (1.96%) Root Cause Analysis
7 1 (1.96%) Workflow
Programming Languages
1 6 (11.76%) SQL
2 4 (7.84%) JavaScript
3 1 (1.96%) PL/SQL
3 1 (1.96%) PowerShell
Qualifications
1 13 (25.49%) CCNA
1 13 (25.49%) Cisco Certification
2 7 (13.73%) MCP
2 7 (13.73%) Microsoft Certification
3 6 (11.76%) A+ Certification
3 6 (11.76%) MCTS
4 5 (9.80%) Security Cleared
5 4 (7.84%) SC Cleared
6 1 (1.96%) CCNP
6 1 (1.96%) Degree
6 1 (1.96%) MCSA
6 1 (1.96%) MCSE
Quality Assurance & Compliance
1 5 (9.80%) SLA
System Software
1 20 (39.22%) Active Directory
2 3 (5.88%) VMware Infrastructure
3 2 (3.92%) Terminal Services
3 2 (3.92%) VMware ESXi
3 2 (3.92%) VMware Workstation
3 2 (3.92%) vSphere
4 1 (1.96%) XenApp
Systems Management
1 1 (1.96%) Cisco UCCE
1 1 (1.96%) SCCM
Vendors
1 21 (41.18%) Microsoft
2 15 (29.41%) Cisco
3 5 (9.80%) VMware
4 2 (3.92%) Citrix
5 1 (1.96%) Apple
5 1 (1.96%) Avaya
5 1 (1.96%) CheckPoint
5 1 (1.96%) Computacenter
5 1 (1.96%) Juniper
5 1 (1.96%) Oracle
5 1 (1.96%) Remedy
St. Albans, Hertfordshire
Understanding Recruitment
Salary: £20000.00 - £25000.00 per annum + Benefits
Posted: 5 days ago
Bishop's Stortford
Recruitment Genius Ltd
Salary: £28000 - £32000 per annum
Posted: 26 days ago
Welwyn Garden City
Computacenter
Salary: Competitive + Benefits
Posted: 18 days ago