The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 7 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
7 Jul 2015
Same period 2014 Same period 2013
Second Line Support
Rank 129 118 121
Rank change year-on-year
-11 +3
Permanent jobs requiring a 2nd Line Support 23 34 20
As % of all permanent IT jobs located in Hertfordshire 0.96% 1.33% 0.88%
As % of the Job Titles category 1.00% 1.40% 0.93%
Number of salaries quoted 18 31 19
Average salary £26,000 £30,000 £27,000
Average salary % change year-on-year
-13.33% +11.11%
90% offered a salary of more than £21,500 £22,500 £22,500
10% offered a salary of more than £30,900 £31,500 £30,000
UK excluding London average salary £25,000 £25,000 £25,000
2nd Line Support
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Hertfordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Hertfordshire
Permanent IT job ads with a match in the
Job Titles category
2292 2428 2146
As % of all permanent IT jobs located in Hertfordshire 95.62% 95.18% 94.25%
Number of salaries quoted 1884 2010 1692
Average salary £45,000 £43,000 £40,000
Average salary % change year-on-year
+4.65% +7.50%
90% offered a salary of more than £26,000 £27,000 £25,000
10% offered a salary of more than £60,000 £60,000 £65,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Hertfordshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Hertfordshire

2nd Line Support
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Hertfordshire region.

2nd Line Support Salary Trend in Hertfordshire

2nd Line Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Hertfordshire region over the 3 months to 7 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford +7 12 £28,000 +1.81% 3
St Albans -24 3 £21,500 -4.44%
Potters Bar +14 2 £26,000 -20.00%
Rickmansworth - 2 £24,500 -
Borehamwood - 2 £24,500 - 2
Royston -8 1 £30,500 +19.60%
Hemel Hempstead - 1 £22,000 - 2
2nd Line Support
East of England

2nd Line Support
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 7 July 2015, IT jobs across the Hertfordshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 51 (82.26%) Windows
2 37 (59.68%) Active Directory
3 32 (51.61%) MS Exchange
4 29 (46.77%) MS Office
5 28 (45.16%) Windows Server 2008
6 26 (41.94%) Microsoft
6 26 (41.94%) MS Excel
6 26 (41.94%) Windows Server 2012
7 21 (33.87%) Citrix
8 19 (30.65%) ITIL
9 17 (27.42%) Exchange Server 2003
9 17 (27.42%) Windows Server 2003
10 15 (24.19%) Exchange Server 2010
11 14 (22.58%) VMware
12 13 (20.97%) DNS
12 13 (20.97%) Cisco
12 13 (20.97%) Linux
13 12 (19.35%) TCP/IP
13 12 (19.35%) VMware Infrastructure
13 12 (19.35%) Office 365
14 11 (17.74%) DHCP
15 9 (14.52%) VPN
15 9 (14.52%) SQL
15 9 (14.52%) vSphere
15 9 (14.52%) Mentoring
16 8 (12.90%) Data Centre
16 8 (12.90%) VMware ESXi
16 8 (12.90%) WAN
16 8 (12.90%) LAN
16 8 (12.90%) Terminal Services

2nd Line Support
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 7 July 2015, IT jobs across the Hertfordshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 32 (51.61%) MS Exchange
2 17 (27.42%) Exchange Server 2003
3 15 (24.19%) Exchange Server 2010
4 6 (9.68%) Blackberry Enterprise Server
5 5 (8.06%) SharePoint
6 3 (4.84%) Lync
6 3 (4.84%) WebSphere
6 3 (4.84%) WebSphere Application Server
6 3 (4.84%) WebLogic
6 3 (4.84%) IIS
6 3 (4.84%) JBoss
7 2 (3.23%) Exchange Server 2007
7 2 (3.23%) SharePoint 2010
7 2 (3.23%) SharePoint 2013
Applications
1 29 (46.77%) MS Office
2 26 (41.94%) MS Excel
Business Applications
1 1 (1.61%) Dynamics CRM
Cloud Services
1 12 (19.35%) Office 365
2 7 (11.29%) Cloud Computing
2 7 (11.29%) Amazon AWS
3 3 (4.84%) SaaS
4 2 (3.23%) Microsoft Azure
Communications & Networking
1 13 (20.97%) DNS
2 12 (19.35%) TCP/IP
3 11 (17.74%) DHCP
4 9 (14.52%) VPN
5 8 (12.90%) LAN
5 8 (12.90%) WAN
6 5 (8.06%) Firewall
7 3 (4.84%) MPLS
7 3 (4.84%) DSL
8 2 (3.23%) Cisco ASA
8 2 (3.23%) Unified Communications
8 2 (3.23%) Broadband
9 1 (1.61%) VoIP
9 1 (1.61%) SSL
9 1 (1.61%) SAN
9 1 (1.61%) 3G
9 1 (1.61%) DWDM
9 1 (1.61%) OSPF
9 1 (1.61%) Wireless
9 1 (1.61%) 2G
Database & Business Intelligence
1 1 (1.61%) MySQL
General
1 7 (11.29%) Publishing
2 2 (3.23%) Games
2 2 (3.23%) Telecoms
3 1 (1.61%) Finance
3 1 (1.61%) Retail
Libraries, Frameworks & Software Standards
1 3 (4.84%) HTML
1 3 (4.84%) XML
1 3 (4.84%) XSL
Miscellaneous
1 8 (12.90%) Handset
1 8 (12.90%) Data Centre
2 5 (8.06%) Blackberry
2 5 (8.06%) Mathematics
3 4 (6.45%) Analytical Skills
4 3 (4.84%) Enterprise Software
5 1 (1.61%) Xbox
5 1 (1.61%) Fat Client
5 1 (1.61%) iPad
5 1 (1.61%) Replication
5 1 (1.61%) Statistics
5 1 (1.61%) EPoS
5 1 (1.61%) Thin Client
5 1 (1.61%) Hybrid Cloud
Operating Systems
1 51 (82.26%) Windows
2 28 (45.16%) Windows Server 2008
3 26 (41.94%) Windows Server 2012
4 17 (27.42%) Windows Server 2003
5 13 (20.97%) Linux
6 8 (12.90%) Red Hat Enterprise Linux
6 8 (12.90%) Windows 7
7 6 (9.68%) Mac OS X
8 5 (8.06%) Apple iOS
8 5 (8.06%) Android
9 3 (4.84%) AIX
9 3 (4.84%) Solaris
10 2 (3.23%) Windows XP
11 1 (1.61%) Mac OS
11 1 (1.61%) Windows 8
Processes & Methodologies
1 19 (30.65%) ITIL
2 9 (14.52%) Mentoring
3 8 (12.90%) Information Security
4 4 (6.45%) Disaster Recovery
5 3 (4.84%) Service Management
5 3 (4.84%) Configuration Management
5 3 (4.84%) Asset Management
5 3 (4.84%) Data Protection
5 3 (4.84%) Continuous Improvement
5 3 (4.84%) Capacity Management
6 2 (3.23%) Problem Management
6 2 (3.23%) Supplier Management
6 2 (3.23%) Project Management
6 2 (3.23%) Server Building
7 1 (1.61%) CRM
7 1 (1.61%) B2B
7 1 (1.61%) Change Management
7 1 (1.61%) Stakeholder Management
7 1 (1.61%) Incident Management
7 1 (1.61%) Fault Management
Programming Languages
1 9 (14.52%) SQL
2 5 (8.06%) C
3 3 (4.84%) Java
3 3 (4.84%) JavaScript
Qualifications
1 4 (6.45%) ITIL Certification
2 3 (4.84%) Cisco Certification
2 3 (4.84%) Microsoft Certification
3 2 (3.23%) CCNP
4 1 (1.61%) CCNA
4 1 (1.61%) MCITP
4 1 (1.61%) Degree
4 1 (1.61%) Security Cleared
4 1 (1.61%) MCSA
Quality Assurance & Compliance
1 1 (1.61%) SLA
System Software
1 37 (59.68%) Active Directory
2 12 (19.35%) VMware Infrastructure
3 9 (14.52%) vSphere
4 8 (12.90%) VMware ESXi
4 8 (12.90%) VMware Workstation
4 8 (12.90%) Terminal Services
5 2 (3.23%) VMware ESX
5 2 (3.23%) XenDesktop
6 1 (1.61%) iptables
6 1 (1.61%) Hyper-V
6 1 (1.61%) XenApp
Systems Management
1 4 (6.45%) SCCM
1 4 (6.45%) AirWatch
2 3 (4.84%) WSUS
3 2 (3.23%) Backup Exec
4 1 (1.61%) Symantec Enterprise Vault
Vendors
1 26 (41.94%) Microsoft
2 21 (33.87%) Citrix
3 14 (22.58%) VMware
4 13 (20.97%) Cisco
5 6 (9.68%) MobileIron
6 4 (6.45%) LANDesk
6 4 (6.45%) Altiris
7 3 (4.84%) HP
7 3 (4.84%) Apple
8 2 (3.23%) Sophos
8 2 (3.23%) Websense
8 2 (3.23%) BT
9 1 (1.61%) Fujitsu
9 1 (1.61%) SonicWALL
9 1 (1.61%) LogRhythm
9 1 (1.61%) Clearswift
9 1 (1.61%) Symantec
9 1 (1.61%) Dell
9 1 (1.61%) NetApp
Borehamwood, Hertfordshire
Asset Resourcing Ltd
Salary: £20000 - £30000 per annum
Posted: 17 hours ago
Letchworth Garden City, Hertfordshire
Latcom Ltd
Salary: From £25,000 to £27,000 per annum
Posted: 3 days ago
Watford, Hertfordshire
Senitor Associates
Salary: £22000 per annum
Posted: 3 days ago
Borehamwood, Hertfordshire
Spring Technology
Salary: £20000.00 - £27000.00 per annum + benefits
Posted: 4 days ago
Hemel Hempstead, Hertfordshire
Searchability
Salary: £35000 per annum
Posted: 4 days ago
Hemel Hempstead, Hertfordshire
Searchability
Salary: £40000 per annum
Posted: 4 days ago
Watford
Talent Spa
Salary: Competitive Salary and great bonuses
Posted: 20 days ago