The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 4 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Aug 2015
Same period 2014 Same period 2013
Second Line Support
Rank 127 117 126
Rank change year-on-year
-10 +9
Permanent jobs requiring a 2nd Line Support 29 35 8
As % of all permanent IT jobs located in Hertfordshire 1.21% 1.41% 0.38%
As % of the Job Titles category 1.27% 1.47% 0.40%
Number of salaries quoted 21 33 7
Average salary £27,500 £28,500 £23,000
Average salary % change year-on-year
-3.50% +23.91%
90% offered a salary of more than £21,500 £22,000 £21,200
10% offered a salary of more than £34,750 £30,000 £30,200
UK excluding London average salary £25,000 £24,500 £25,000
% change year-on-year
+2.04% -2.00%
2nd Line Support
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Hertfordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Hertfordshire
Permanent IT job ads with a match in the
Job Titles category
2286 2383 1994
As % of all permanent IT jobs located in Hertfordshire 95.29% 96.09% 94.28%
Number of salaries quoted 1922 1983 1585
Average salary £45,000 £45,000 £40,000
Average salary % change year-on-year
- +12.50%
90% offered a salary of more than £26,500 £26,500 £24,000
10% offered a salary of more than £60,000 £60,000 £65,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Hertfordshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Hertfordshire

2nd Line Support
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Hertfordshire region.

2nd Line Support Salary Trend in Hertfordshire

2nd Line Support
Salary Histogram in Hertfordshire

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Hertfordshire region over the 3 months to 4 August 2015.

2nd Line Support Salary Histogram in Hertfordshire

2nd Line Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Hertfordshire region over the 3 months to 4 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford 0 16 £28,000 +1.81% 2
St Albans -18 3 £21,500 -21.81%
Potters Bar +11 2 £26,000 -20.00%
Rickmansworth - 2 £24,500 -
Borehamwood - 2 £23,500 -
Hemel Hempstead - 2 £22,000 - 2
Royston - 1 £30,500 -
2nd Line Support
East of England

2nd Line Support
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 4 August 2015, IT jobs across the Hertfordshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 49 (80.33%) Windows
2 41 (67.21%) Active Directory
3 34 (55.74%) MS Exchange
4 33 (54.10%) MS Office
5 30 (49.18%) Windows Server 2008
6 29 (47.54%) MS Excel
7 28 (45.90%) Microsoft
7 28 (45.90%) Windows Server 2012
8 21 (34.43%) Citrix
9 20 (32.79%) Windows Server 2003
10 19 (31.15%) VMware
11 18 (29.51%) ITIL
12 17 (27.87%) DNS
12 17 (27.87%) Linux
12 17 (27.87%) VMware Infrastructure
13 16 (26.23%) Exchange Server 2003
13 16 (26.23%) TCP/IP
14 15 (24.59%) DHCP
14 15 (24.59%) Cisco
14 15 (24.59%) Office 365
15 14 (22.95%) Exchange Server 2010
16 13 (21.31%) vSphere
16 13 (21.31%) Mentoring
16 13 (21.31%) VPN
17 11 (18.03%) Terminal Services
17 11 (18.03%) Data Centre
17 11 (18.03%) VMware ESXi
17 11 (18.03%) Handset
17 11 (18.03%) VMware Workstation
17 11 (18.03%) Information Security

2nd Line Support
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 4 August 2015, IT jobs across the Hertfordshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 34 (55.74%) MS Exchange
2 16 (26.23%) Exchange Server 2003
3 14 (22.95%) Exchange Server 2010
4 7 (11.48%) Blackberry Enterprise Server
5 4 (6.56%) SharePoint
6 3 (4.92%) WebSphere
6 3 (4.92%) WebSphere Application Server
6 3 (4.92%) WebLogic
6 3 (4.92%) IIS
6 3 (4.92%) JBoss
7 2 (3.28%) Exchange Server 2007
7 2 (3.28%) Lync
8 1 (1.64%) SharePoint 2013
8 1 (1.64%) SharePoint 2010
Applications
1 33 (54.10%) MS Office
2 29 (47.54%) MS Excel
Business Applications
1 1 (1.64%) Dynamics CRM
Cloud Services
1 15 (24.59%) Office 365
2 10 (16.39%) Cloud Computing
2 10 (16.39%) Amazon AWS
3 3 (4.92%) SaaS
3 3 (4.92%) Microsoft Azure
Communications & Networking
1 17 (27.87%) DNS
2 16 (26.23%) TCP/IP
3 15 (24.59%) DHCP
4 13 (21.31%) VPN
5 9 (14.75%) LAN
5 9 (14.75%) WAN
6 6 (9.84%) Firewall
7 3 (4.92%) MPLS
7 3 (4.92%) DSL
8 2 (3.28%) Cisco ASA
8 2 (3.28%) NAS
8 2 (3.28%) OSPF
8 2 (3.28%) Broadband
8 2 (3.28%) SSL
9 1 (1.64%) SAN
9 1 (1.64%) 3G
9 1 (1.64%) DWDM
9 1 (1.64%) VoIP
9 1 (1.64%) Wireless
9 1 (1.64%) 2G
General
1 7 (11.48%) Publishing
2 3 (4.92%) Games
2 3 (4.92%) Finance
3 2 (3.28%) Telecoms
4 1 (1.64%) Retail
Libraries, Frameworks & Software Standards
1 3 (4.92%) HTML
1 3 (4.92%) XML
1 3 (4.92%) XSL
Miscellaneous
1 11 (18.03%) Handset
1 11 (18.03%) Data Centre
2 7 (11.48%) Mathematics
3 6 (9.84%) Blackberry
4 3 (4.92%) Enterprise Software
4 3 (4.92%) Analytical Skills
5 2 (3.28%) Hybrid Cloud
5 2 (3.28%) Fat Client
5 2 (3.28%) Thin Client
5 2 (3.28%) Replication
6 1 (1.64%) Statistics
6 1 (1.64%) iPad
6 1 (1.64%) Xbox
Operating Systems
1 49 (80.33%) Windows
2 30 (49.18%) Windows Server 2008
3 28 (45.90%) Windows Server 2012
4 20 (32.79%) Windows Server 2003
5 17 (27.87%) Linux
6 11 (18.03%) Red Hat Enterprise Linux
7 9 (14.75%) Windows 7
8 3 (4.92%) AIX
8 3 (4.92%) Solaris
9 2 (3.28%) Windows XP
10 1 (1.64%) Mac OS X
10 1 (1.64%) Windows 8
10 1 (1.64%) Mac OS
Processes & Methodologies
1 18 (29.51%) ITIL
2 13 (21.31%) Mentoring
3 11 (18.03%) Information Security
4 4 (6.56%) Disaster Recovery
5 3 (4.92%) Service Management
5 3 (4.92%) Configuration Management
5 3 (4.92%) Asset Management
5 3 (4.92%) Incident Management
5 3 (4.92%) Data Protection
5 3 (4.92%) Continuous Improvement
5 3 (4.92%) Capacity Management
6 2 (3.28%) Problem Management
6 2 (3.28%) Supplier Management
6 2 (3.28%) Project Management
7 1 (1.64%) CRM
7 1 (1.64%) B2B
7 1 (1.64%) Change Management
7 1 (1.64%) Stakeholder Management
7 1 (1.64%) Fault Management
7 1 (1.64%) Server Building
Programming Languages
1 8 (13.11%) SQL
2 7 (11.48%) C
3 3 (4.92%) Java
3 3 (4.92%) JavaScript
Qualifications
1 4 (6.56%) Cisco Certification
2 3 (4.92%) CCNP
3 2 (3.28%) Microsoft Certification
4 1 (1.64%) MCITP
4 1 (1.64%) Degree
4 1 (1.64%) Security Cleared
4 1 (1.64%) CCNA
4 1 (1.64%) MCSA
Quality Assurance & Compliance
1 2 (3.28%) SLA
System Software
1 41 (67.21%) Active Directory
2 17 (27.87%) VMware Infrastructure
3 13 (21.31%) vSphere
4 11 (18.03%) VMware ESXi
4 11 (18.03%) Terminal Services
4 11 (18.03%) VMware Workstation
5 2 (3.28%) VMware ESX
5 2 (3.28%) Hyper-V
5 2 (3.28%) XenApp
5 2 (3.28%) XenDesktop
6 1 (1.64%) iptables
Systems Management
1 3 (4.92%) WSUS
2 2 (3.28%) SCCM
2 2 (3.28%) Backup Exec
3 1 (1.64%) Symantec Enterprise Vault
Vendors
1 28 (45.90%) Microsoft
2 21 (34.43%) Citrix
3 19 (31.15%) VMware
4 15 (24.59%) Cisco
5 4 (6.56%) HP
5 4 (6.56%) Apple
6 3 (4.92%) Symantec
7 2 (3.28%) Sophos
7 2 (3.28%) Websense
7 2 (3.28%) BT
7 2 (3.28%) Fujitsu
7 2 (3.28%) SonicWALL
7 2 (3.28%) MobileIron
8 1 (1.64%) LogRhythm
8 1 (1.64%) Google
8 1 (1.64%) Clearswift
8 1 (1.64%) Dell
8 1 (1.64%) NetApp
Hatfield, Hertfordshire
Understanding Recruitment
Salary: £20000.00 - £25000.00 per annum + £5k shift allowance
Posted: 2 days ago
Letchworth Garden City, Hertfordshire
Senitor Associates
Salary: £18000 per annum
Posted: 5 days ago
Hemel Hempstead
Searchability
Salary: £35000 per annum
Posted: 5 days ago
Hemel Hempstead
Searchability
Salary: £40000 per annum
Posted: 5 days ago
Watford
Bluetownonline Ltd
Posted: 8 days ago
Hertfordshire
Hays IT - Uk Posting account
Salary: £30000.00 - £40000.00 per annum + Excellent benefits package
Posted: 19 days ago