The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
Second Line Support
Rank 113 119 107
Rank change year-on-year
+6 -12
Permanent jobs requiring a 2nd Line Support 32 24 26
As % of all permanent IT jobs located in Hertfordshire 1.49% 1.20% 1.32%
As % of the Job Titles category 1.53% 1.24% 1.36%
Number of salaries quoted 29 23 25
Average salary £27,500 £26,000 £27,000
Average salary % change year-on-year
+5.76% -3.70%
90% offered a salary of more than £22,500 £21,750 £22,500
10% offered a salary of more than £30,500 £28,500 £35,000
UK excluding London average salary £25,266 £25,000 £24,000
% change year-on-year
+1.06% +4.16%
2nd Line Support
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Hertfordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Hertfordshire
Permanent IT job ads with a match in the
Job Titles category
2098 1933 1913
As % of all permanent IT jobs located in Hertfordshire 97.49% 96.65% 97.30%
Number of salaries quoted 1795 1549 1450
Average salary £45,000 £45,000 £39,000
Average salary % change year-on-year
- +15.38%
90% offered a salary of more than £28,500 £25,500 £25,000
10% offered a salary of more than £65,000 £55,000 £65,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

2nd Line Support
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Hertfordshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Hertfordshire

2nd Line Support
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Hertfordshire region.

2nd Line Support Salary Trend in Hertfordshire

2nd Line Support
Salary Histogram in Hertfordshire

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Hertfordshire region over the 3 months to 5 February 2016.

2nd Line Support Salary Histogram in Hertfordshire

2nd Line Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Hertfordshire region over the 3 months to 5 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hemel Hempstead +4 7 £28,000 +24.44% 1
Watford +3 4 £23,500 -14.54%
Letchworth -3 4 £25,000 +25.00%
Potters Bar -8 4 £30,000 +37.93%
St Albans -8 1 £20,000 -16.66% 1
Stevenage - 1 - -
Hitchin - 1 £23,000 -
2nd Line Support
East of England

2nd Line Support
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 5 February 2016, IT jobs across the Hertfordshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 39 (62.90%) Windows
2 34 (54.84%) Active Directory
3 32 (51.61%) Windows Server
4 26 (41.94%) Windows Server 2008
5 23 (37.10%) Microsoft
5 23 (37.10%) Windows Server 2012
6 21 (33.87%) DNS
7 20 (32.26%) Windows XP
8 19 (30.65%) TCP/IP
9 17 (27.42%) MS Exchange
9 17 (27.42%) DHCP
10 16 (25.81%) Firewall
10 16 (25.81%) Windows Server 2003
10 16 (25.81%) Office 365
11 15 (24.19%) VPN
12 14 (22.58%) Windows 7
13 13 (20.97%) Windows 8
13 13 (20.97%) Cisco
13 13 (20.97%) MS Excel
14 11 (17.74%) Driving Licence
14 11 (17.74%) VMware
14 11 (17.74%) SQL
14 11 (17.74%) Citrix
15 10 (16.13%) Wi-Fi
15 10 (16.13%) Google
15 10 (16.13%) Google Apps
16 8 (12.90%) VMware Infrastructure
16 8 (12.90%) Project Management
16 8 (12.90%) XenApp
17 7 (11.29%) Exchange Server 2010

2nd Line Support
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 5 February 2016, IT jobs across the Hertfordshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 17 (27.42%) MS Exchange
2 7 (11.29%) Exchange Server 2003
2 7 (11.29%) Exchange Server 2010
3 6 (9.68%) Lync
4 5 (8.06%) Exchange Server 2013
5 4 (6.45%) Exchange Server 2007
6 2 (3.23%) Blackberry Enterprise Server
6 2 (3.23%) IIS
6 2 (3.23%) SharePoint
Applications
1 13 (20.97%) MS Excel
2 7 (11.29%) MS Office
3 2 (3.23%) MS PowerPoint
3 2 (3.23%) MS Visio
Business Applications
1 1 (1.61%) Dynamics CRM
Cloud Services
1 16 (25.81%) Office 365
2 10 (16.13%) Google Apps
3 1 (1.61%) Microsoft Azure
Communications & Networking
1 21 (33.87%) DNS
2 19 (30.65%) TCP/IP
3 17 (27.42%) DHCP
4 16 (25.81%) Firewall
5 15 (24.19%) VPN
6 10 (16.13%) Wi-Fi
7 7 (11.29%) LAN
7 7 (11.29%) WAN
8 4 (6.45%) VoIP
9 2 (3.23%) Skype
9 2 (3.23%) Symposium
10 1 (1.61%) Cisco ASA
10 1 (1.61%) DSL
10 1 (1.61%) MPLS
10 1 (1.61%) NAS
10 1 (1.61%) NetScaler
10 1 (1.61%) OSPF
10 1 (1.61%) Remote Desktop
10 1 (1.61%) SSL
10 1 (1.61%) Wireless
Database & Business Intelligence
1 4 (6.45%) SQL Server
Development Applications
1 3 (4.84%) SQL Server Management Studio (SSMS)
General
1 3 (4.84%) Back Office
1 3 (4.84%) Publishing
2 2 (3.23%) Finance
2 2 (3.23%) Manufacturing
3 1 (1.61%) Retail
3 1 (1.61%) Telecoms
Libraries, Frameworks & Software Standards
1 3 (4.84%) .NET
Miscellaneous
1 11 (17.74%) Driving Licence
2 5 (8.06%) Analytical Skills
3 3 (4.84%) Computer Science
3 3 (4.84%) Management Information System
4 2 (3.23%) Blackberry
5 1 (1.61%) EPoS
5 1 (1.61%) Fat Client
5 1 (1.61%) Hybrid Cloud
5 1 (1.61%) Mathematics
5 1 (1.61%) Replication
5 1 (1.61%) Thin Client
5 1 (1.61%) Video Conferencing
Operating Systems
1 39 (62.90%) Windows
2 32 (51.61%) Windows Server
3 26 (41.94%) Windows Server 2008
4 23 (37.10%) Windows Server 2012
5 20 (32.26%) Windows XP
6 16 (25.81%) Windows Server 2003
7 14 (22.58%) Windows 7
8 13 (20.97%) Windows 8
9 6 (9.68%) Linux
10 4 (6.45%) Unix
11 2 (3.23%) Mac OS
11 2 (3.23%) Windows Mobile
Processes & Methodologies
1 8 (12.90%) Project Management
2 4 (6.45%) CRM
2 4 (6.45%) Service Delivery
3 2 (3.23%) Incident Management
3 2 (3.23%) Software Deployment
4 1 (1.61%) Continuous Improvement
4 1 (1.61%) ITSM
4 1 (1.61%) Mentoring
4 1 (1.61%) Problem Management
Programming Languages
1 11 (17.74%) SQL
Qualifications
1 7 (11.29%) Microsoft Certification
2 5 (8.06%) CCNA
2 5 (8.06%) Cisco Certification
2 5 (8.06%) MCP
3 3 (4.84%) CCNP
3 3 (4.84%) Degree
3 3 (4.84%) Security Cleared
4 2 (3.23%) MCDST
5 1 (1.61%) A+ Certification
5 1 (1.61%) CCA
5 1 (1.61%) Citrix Certification
5 1 (1.61%) JNCIA
5 1 (1.61%) JNCIS
5 1 (1.61%) MCSA
5 1 (1.61%) MCTS
5 1 (1.61%) SC Cleared
5 1 (1.61%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 4 (6.45%) SLA
System Software
1 34 (54.84%) Active Directory
2 8 (12.90%) VMware Infrastructure
2 8 (12.90%) XenApp
3 5 (8.06%) Hyper-V
3 5 (8.06%) XenDesktop
4 1 (1.61%) vSphere
Systems Management
1 2 (3.23%) DameWare
1 2 (3.23%) SCCM
Vendors
1 23 (37.10%) Microsoft
2 13 (20.97%) Cisco
3 11 (17.74%) Citrix
3 11 (17.74%) VMware
4 10 (16.13%) Google
5 6 (9.68%) Apple
6 4 (6.45%) Avaya
6 4 (6.45%) Oracle
7 3 (4.84%) HP
8 2 (3.23%) Adobe
8 2 (3.23%) Dell
8 2 (3.23%) JD Edwards
8 2 (3.23%) Nortel
9 1 (1.61%) Fujitsu
9 1 (1.61%) Juniper
9 1 (1.61%) SonicWALL
Hatfield, Hertfordshire
Understanding Recruitment
Salary: £25000.00 - £28000.00 per annum + shift allowance, bens
Posted: 6 days ago
Hemel Hempstead, Hertfordshire
Understanding Recruitment
Salary: £24000.00 - £26000.00 per annum + Benefits and Training
Posted: 6 days ago
Borehamwood, Hertfordshire
AWD online
Salary: £20,000 - £25,000 + Benefits + Training
Posted: 12 days ago
St. Albans
Interquest - IQ Tech
Salary: £20000 - £30000 per annum
Posted: 23 days ago