The statistics below represent IT jobs advertised across the Hertfordshire region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 25 August 2016 with a comparison to same period over 2 years.

3 months to
25 Aug 2016
Same period 2015 Same period 2014
Second Line Support
Rank 99 120 110
Rank change year-on-year
+21 -10
Permanent jobs requiring a 2nd Line Support 35 31 38
As % of all permanent IT jobs located in Hertfordshire 1.80% 1.27% 1.58%
As % of the Job Titles category 1.85% 1.31% 1.62%
Number of salaries quoted 34 23 33
Median salary £26,000 £28,000 £27,500
Median salary % change year-on-year
-7.14% +1.81%
90% offered a salary of more than £21,250 £22,100 £22,000
10% offered a salary of more than £32,000 £34,250 £30,000
UK excluding London median salary £26,000 £25,000 £24,500
% change year-on-year
+4.00% +2.04%
2nd Line Support
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Hertfordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Hertfordshire
Permanent IT job ads with a match in the
Job Titles category
1888 2362 2339
As % of all permanent IT jobs located in Hertfordshire 97.12% 96.53% 97.09%
Number of salaries quoted 1642 2027 1932
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £25,000 £26,000 £26,500
10% offered a salary of more than £65,000 £65,000 £65,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support
Jobs Demand Trend in Hertfordshire

The demand trend of job ads across the Hertfordshire region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in Hertfordshire

2nd Line Support
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Hertfordshire region.

2nd Line Support Salary Trend in Hertfordshire

2nd Line Support
Salary Histogram in Hertfordshire

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Hertfordshire region over the 3 months to 25 August 2016.

2nd Line Support Salary Histogram in Hertfordshire

2nd Line Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Hertfordshire region over the 3 months to 25 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford +13 8 £26,000 -13.33% 1
Hemel Hempstead +15 7 £30,000 -
Borehamwood +13 2 £45,000 +91.48%
Stevenage -6 2 £26,250 +34.61%
Hertford - 2 £23,500 -
St Albans +8 1 £23,500 -
Berkhamsted - 1 £20,000 -
Harpenden - 1 £19,500 -
Letchworth - 1 £32,000 -
2nd Line Support
East of England

2nd Line Support Skill Set
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 25 August 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Hertfordshire region featuring 2nd Line Support in the job title.

1 43 (56.58%) Windows
2 28 (36.84%) Microsoft
3 26 (34.21%) Windows Server
4 23 (30.26%) Active Directory
5 19 (25.00%) Windows Server 2008
6 17 (22.37%) Windows Server 2012
7 16 (21.05%) MS Office
8 14 (18.42%) Windows 7
8 14 (18.42%) MS Excel
9 13 (17.11%) Cisco
9 13 (17.11%) Telecoms
9 13 (17.11%) Windows 8
10 12 (15.79%) VMware
10 12 (15.79%) CCNA
10 12 (15.79%) SLA
10 12 (15.79%) Cisco Certification
10 12 (15.79%) SQL
11 10 (13.16%) Windows 10
11 10 (13.16%) MS Exchange
12 9 (11.84%) Firewall
12 9 (11.84%) VPN
12 9 (11.84%) DNS
12 9 (11.84%) ITIL
12 9 (11.84%) VMware Infrastructure
13 8 (10.53%) Hyper-V
13 8 (10.53%) Office 365
13 8 (10.53%) Driving Licence
13 8 (10.53%) DHCP
13 8 (10.53%) Smartphone
13 8 (10.53%) WSUS

2nd Line Support Skill Set
Top Related IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (13.16%) MS Exchange
2 7 (9.21%) Exchange Server 2013
2 7 (9.21%) Skype for Business
3 5 (6.58%) Exchange Server 2007
4 3 (3.95%) Exchange Server 2010
5 2 (2.63%) Apache
5 2 (2.63%) SharePoint
6 1 (1.32%) Exchange Server 2003
6 1 (1.32%) NetWeaver
6 1 (1.32%) Office Communications Server
Applications
1 16 (21.05%) MS Office
2 14 (18.42%) MS Excel
3 6 (7.89%) MS PowerPoint
3 6 (7.89%) MS Visio
Business Applications
1 1 (1.32%) SAP CO
1 1 (1.32%) SAP FI
1 1 (1.32%) SAP FI/CO
1 1 (1.32%) SAP MM
1 1 (1.32%) SAP Oil and Gas
1 1 (1.32%) SAP PS
1 1 (1.32%) SAP SD
Cloud Services
1 8 (10.53%) Office 365
2 2 (2.63%) Amazon AWS
2 2 (2.63%) Microsoft Azure
Communications & Networking
1 9 (11.84%) DNS
1 9 (11.84%) Firewall
1 9 (11.84%) VPN
2 8 (10.53%) DHCP
3 7 (9.21%) TCP/IP
4 6 (7.89%) Skype
5 5 (6.58%) WAN
6 4 (5.26%) LAN
7 3 (3.95%) Network Security
8 2 (2.63%) IPsec
8 2 (2.63%) NetScaler
8 2 (2.63%) SSH
9 1 (1.32%) Intranet
9 1 (1.32%) IP Telephony
9 1 (1.32%) SAN
9 1 (1.32%) Wireless
Database & Business Intelligence
1 3 (3.95%) SQL Server
2 2 (2.63%) Crystal Reports
2 2 (2.63%) MySQL
2 2 (2.63%) Oracle Database
2 2 (2.63%) Oracle Reports
2 2 (2.63%) PostgreSQL
2 2 (2.63%) RDBMS
2 2 (2.63%) Relational Database
3 1 (1.32%) SAP BI
3 1 (1.32%) SAP BW
General
1 13 (17.11%) Telecoms
2 4 (5.26%) Retail
3 3 (3.95%) Manufacturing
4 2 (2.63%) Finance
5 1 (1.32%) Electronics
5 1 (1.32%) Marketing
Libraries, Frameworks & Software Standards
1 6 (7.89%) HTML
2 5 (6.58%) CSS
2 5 (6.58%) HTML5
2 5 (6.58%) jQuery
3 1 (1.32%) .NET
3 1 (1.32%) XML
Miscellaneous
1 8 (10.53%) Driving Licence
1 8 (10.53%) Smartphone
2 3 (3.95%) Data Centre
2 3 (3.95%) Video Conferencing
3 1 (1.32%) EPoS
3 1 (1.32%) Fat Client
3 1 (1.32%) Thin Client
Operating Systems
1 43 (56.58%) Windows
2 26 (34.21%) Windows Server
3 19 (25.00%) Windows Server 2008
4 17 (22.37%) Windows Server 2012
5 14 (18.42%) Windows 7
6 13 (17.11%) Windows 8
7 10 (13.16%) Windows 10
8 6 (7.89%) Windows Server 2003
9 4 (5.26%) Linux
9 4 (5.26%) Red Hat Enterprise Linux
9 4 (5.26%) Unix
10 3 (3.95%) Windows XP
11 2 (2.63%) CentOS
Processes & Methodologies
1 9 (11.84%) ITIL
2 6 (7.89%) Multi-Factor Authentication
2 6 (7.89%) Two-Factor Authentication
3 5 (6.58%) Change Management
4 4 (5.26%) Service Management
5 2 (2.63%) Business Intelligence
5 2 (2.63%) Change Control
5 2 (2.63%) Data Protection
5 2 (2.63%) ITIL V3
5 2 (2.63%) Presales
5 2 (2.63%) Problem Management
5 2 (2.63%) Service Delivery
5 2 (2.63%) Software Delivery
5 2 (2.63%) Virtual Environments
5 2 (2.63%) Workflow
6 1 (1.32%) Digital Marketing
6 1 (1.32%) Fault Management
6 1 (1.32%) Incident Management
6 1 (1.32%) Mentoring
6 1 (1.32%) Network Monitoring
Programming Languages
1 12 (15.79%) SQL
2 5 (6.58%) JavaScript
3 2 (2.63%) Perl
3 2 (2.63%) Python
3 2 (2.63%) Shell Script
4 1 (1.32%) ABAP
4 1 (1.32%) C#
4 1 (1.32%) C++
4 1 (1.32%) Java
Qualifications
1 12 (15.79%) CCNA
1 12 (15.79%) Cisco Certification
2 5 (6.58%) Security Cleared
3 4 (5.26%) MCP
4 3 (3.95%) SC Cleared
5 1 (1.32%) CCNP
5 1 (1.32%) Microsoft Certification
Quality Assurance & Compliance
1 12 (15.79%) SLA
System Software
1 23 (30.26%) Active Directory
2 9 (11.84%) VMware Infrastructure
3 8 (10.53%) Hyper-V
4 2 (2.63%) XenApp
5 1 (1.32%) Terminal Services
5 1 (1.32%) VMware ESXi
5 1 (1.32%) vSphere
Systems Management
1 8 (10.53%) WSUS
2 3 (3.95%) Cisco UCCE
3 2 (2.63%) FortiGate
4 1 (1.32%) SCCM
Vendors
1 28 (36.84%) Microsoft
2 13 (17.11%) Cisco
3 12 (15.79%) VMware
4 6 (7.89%) Dell
5 4 (5.26%) Apple
5 4 (5.26%) Avaya
5 4 (5.26%) Red Hat
6 2 (2.63%) Citrix
6 2 (2.63%) HP
6 2 (2.63%) Juniper
6 2 (2.63%) Oracle
6 2 (2.63%) SAP
6 2 (2.63%) SolarWinds
6 2 (2.63%) Sybase
7 1 (1.32%) SonicWALL
Watford, Hertfordshire
Senitor Associates
Posted: 2 days ago