The statistics below represent IT jobs advertised across the Hertfordshire region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 17 January 2017 with a comparison to same period over 2 years.

3 months to
17 Jan 2017
Same period 2016 Same period 2015
Second Line Support
East of England / Hertfordshire
Rank 102 104 120
Rank change year-on-year
+2 +16
Permanent jobs requiring a 2nd Line Support 27 34 20
As % of all permanent IT jobs located in Hertfordshire 1.34% 1.66% 0.98%
As % of the Job Titles category 1.38% 1.70% 1.02%
Number of salaries quoted 27 33 20
Median salary £27,500 £28,000 £25,000
Median salary % change year-on-year
-1.78% +12.00%
90% offered a salary of more than £21,000 £22,500 £22,425
10% offered a salary of more than £30,000 £32,000 £31,100
UK excluding London median salary £25,000 £25,000 £25,000

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Hertfordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Hertfordshire
Permanent IT job ads with a match in the
Job Titles category
1954 1997 1964
As % of all permanent IT jobs located in Hertfordshire 97.26% 97.75% 96.51%
Number of salaries quoted 1615 1713 1571
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £25,000 £27,500 £27,000
10% offered a salary of more than £65,000 £63,500 £65,000
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

2nd Line Support
Jobs Demand Trend in Hertfordshire

The demand trend of job ads across the Hertfordshire region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in Hertfordshire

2nd Line Support
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Hertfordshire region.

2nd Line Support Salary Trend in Hertfordshire

2nd Line Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Hertfordshire region over the 3 months to 17 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford +7 10 £27,500 +17.02% 2
Hemel Hempstead +10 9 £30,000 +7.14%
Potters Bar +7 6 £21,000 -30.00%
St Albans -7 1 £25,500 -2.85%
Hertford - 1 £24,000 - 1
2nd Line Support
East of England

2nd Line Support Skill Set
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 17 January 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Hertfordshire region featuring 2nd Line Support in the job title.

1 31 (55.36%) Windows
2 24 (42.86%) Microsoft
3 18 (32.14%) Cisco
3 18 (32.14%) MS Excel
4 17 (30.36%) Telecoms
5 16 (28.57%) Windows Server 2008
5 16 (28.57%) CCNA
5 16 (28.57%) Cisco Certification
6 15 (26.79%) Active Directory
6 15 (26.79%) Windows Server 2012
7 14 (25.00%) SQL
8 13 (23.21%) Windows 7
8 13 (23.21%) ITIL
9 12 (21.43%) Windows Server
10 11 (19.64%) Firewall
10 11 (19.64%) MS Office
11 10 (17.86%) HTML
12 9 (16.07%) JavaScript
12 9 (16.07%) CSS
12 9 (16.07%) TCP/IP
12 9 (16.07%) jQuery
12 9 (16.07%) HTML5
13 8 (14.29%) Continuous Improvement
13 8 (14.29%) Service Management
13 8 (14.29%) SLA
13 8 (14.29%) Windows XP
13 8 (14.29%) VoIP
14 7 (12.50%) Linux
14 7 (12.50%) VMware
14 7 (12.50%) Windows 8

2nd Line Support Skill Set
Top Related IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (8.93%) MS Exchange
2 2 (3.57%) Apache
2 2 (3.57%) Exchange Server 2013
3 1 (1.79%) Exchange Server 2010
3 1 (1.79%) SharePoint
Applications
1 18 (32.14%) MS Excel
2 11 (19.64%) MS Office
Cloud Services
1 6 (10.71%) Office 365
Communications & Networking
1 11 (19.64%) Firewall
2 9 (16.07%) TCP/IP
3 8 (14.29%) VoIP
4 5 (8.93%) 3G
4 5 (8.93%) 4G
4 5 (8.93%) DHCP
4 5 (8.93%) DNS
5 4 (7.14%) LAN
5 4 (7.14%) PBX
5 4 (7.14%) WAN
6 3 (5.36%) IP Telephony
6 3 (5.36%) VPN
7 2 (3.57%) IPsec
7 2 (3.57%) NetScaler
7 2 (3.57%) Network Security
7 2 (3.57%) SSH
7 2 (3.57%) WLAN
8 1 (1.79%) MPLS
8 1 (1.79%) Radio Access Network
8 1 (1.79%) Unified Communications
Database & Business Intelligence
1 4 (7.14%) SQL Server
2 2 (3.57%) Crystal Reports
2 2 (3.57%) MySQL
2 2 (3.57%) Oracle Database
2 2 (3.57%) Oracle Reports
2 2 (3.57%) PostgreSQL
2 2 (3.57%) RDBMS
2 2 (3.57%) Relational Database
Development Applications
1 1 (1.79%) JIRA
General
1 17 (30.36%) Telecoms
2 1 (1.79%) Back Office
2 1 (1.79%) Mandarin Language
2 1 (1.79%) Retail
Libraries, Frameworks & Software Standards
1 10 (17.86%) HTML
2 9 (16.07%) CSS
2 9 (16.07%) HTML5
2 9 (16.07%) jQuery
3 1 (1.79%) .NET
3 1 (1.79%) XML
Miscellaneous
1 4 (7.14%) Driving Licence
2 2 (3.57%) Data Centre
2 2 (3.57%) Video Conferencing
3 1 (1.79%) Analytical Skills
Operating Systems
1 31 (55.36%) Windows
2 16 (28.57%) Windows Server 2008
3 15 (26.79%) Windows Server 2012
4 13 (23.21%) Windows 7
5 12 (21.43%) Windows Server
6 8 (14.29%) Windows XP
7 7 (12.50%) Linux
7 7 (12.50%) Windows 8
8 4 (7.14%) Red Hat Enterprise Linux
8 4 (7.14%) Unix
9 2 (3.57%) CentOS
9 2 (3.57%) Windows 10
10 1 (1.79%) Apple iOS
10 1 (1.79%) Windows Mobile
10 1 (1.79%) Windows Server 2003
Processes & Methodologies
1 13 (23.21%) ITIL
2 8 (14.29%) Continuous Improvement
2 8 (14.29%) Service Management
3 5 (8.93%) Change Management
3 5 (8.93%) Stakeholder Management
4 3 (5.36%) CRM
5 2 (3.57%) Change Control
5 2 (3.57%) ITIL V3
5 2 (3.57%) Presales
5 2 (3.57%) Problem Management
5 2 (3.57%) Software Delivery
5 2 (3.57%) Workflow
6 1 (1.79%) Asset Management
6 1 (1.79%) Creative Problem-Solving
6 1 (1.79%) Data Security
6 1 (1.79%) Incident Management
6 1 (1.79%) Line Management
6 1 (1.79%) Network Monitoring
6 1 (1.79%) Service Delivery
6 1 (1.79%) Time Management
Programming Languages
1 14 (25.00%) SQL
2 9 (16.07%) JavaScript
3 2 (3.57%) Perl
3 2 (3.57%) Python
3 2 (3.57%) Shell Script
4 1 (1.79%) C#
4 1 (1.79%) C++
4 1 (1.79%) Java
4 1 (1.79%) PowerShell
Qualifications
1 16 (28.57%) CCNA
1 16 (28.57%) Cisco Certification
2 6 (10.71%) MCP
2 6 (10.71%) Security Cleared
3 5 (8.93%) Microsoft Certification
3 5 (8.93%) SC Cleared
4 4 (7.14%) A+ Certification
4 4 (7.14%) MCTS
5 1 (1.79%) CCNP
Quality Assurance & Compliance
1 8 (14.29%) SLA
System Software
1 15 (26.79%) Active Directory
2 4 (7.14%) VMware Infrastructure
3 3 (5.36%) XenApp
Systems Management
1 4 (7.14%) Cisco UCCE
2 1 (1.79%) SCCM
Vendors
1 24 (42.86%) Microsoft
2 18 (32.14%) Cisco
3 7 (12.50%) VMware
4 4 (7.14%) Citrix
4 4 (7.14%) Red Hat
5 2 (3.57%) Oracle
5 2 (3.57%) Sybase
6 1 (1.79%) Apple
6 1 (1.79%) Avaya
6 1 (1.79%) CheckPoint
6 1 (1.79%) SolarWinds
Watford, Hertfordshire
Firway Consulting
Salary: From £29,000 to £30,000 per annum Circa £30k + Bens
Posted: 5 days ago
Hertfordshire
Cadence Resourcing
Salary: £25000 - £30000 per annum + Benefits
Posted: 5 days ago
Watford
aap3
Salary: £20000 - £25000 per annum
Posted: 11 days ago
Hertford
Recruitment Genius Ltd
Salary: £23000 per annum
Posted: 11 days ago