The first table below looks at the demand for ITSM skills in IT jobs advertised for the Highlands region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 17 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Highlands region.

Location
3 months to
17 May 2013
Same period 2012 Same period 2011
IT Service Management (ITSM)
Rank 16 7 -
Rank change year-on-year
-9 -
Permanent jobs citing ITSM 1 6 0
As % of all permanent IT jobs located in the Highlands 2.564% 17.14% -
As % of the Processes & Methodologies category 5.556% 50.00% -
Number of salaries quoted 0 4 0
Average salary - £31,750 -
UK excluding London average salary £45,000 £44,000 £45,000
% change year-on-year
+2.27% -2.22%
All Processes & Methodologies
Highlands
Permanent IT job ads with a match in the
Processes & Methodologies category
18 12 4
As % of all permanent IT jobs located in the Highlands 46.15% 34.29% 40.00%
Number of salaries quoted 0 6 0
Average salary - £35,000 -
UK excluding London average salary £40,000 £41,000 £40,000
% change year-on-year
-2.43% +2.50%
ITSM
Scotland

ITSM
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Highlands region as a proportion of the total demand within the Processes & Methodologies category.

Highlands ITSM Jobs Demand Trend

ITSM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Highlands region.

Highlands ITSM Salary Trend

ITSM
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the Highlands region over the 3 months to 17 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Inverness -11 1 - -
ITSM
Scotland

ITSM
Top 21 Related IT Skills

For the 6 months to 17 May 2013, IT jobs across the Highlands region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 3 (100.00%) C
1 3 (100.00%) Windows
1 3 (100.00%) MS Excel
1 3 (100.00%) DHCP
1 3 (100.00%) DNS
1 3 (100.00%) Active Directory
1 3 (100.00%) OpenView
1 3 (100.00%) HP
1 3 (100.00%) Remedy
1 3 (100.00%) Change Management
1 3 (100.00%) Disaster Recovery
1 3 (100.00%) Advertising
1 3 (100.00%) VMware
1 3 (100.00%) VMware ESX
1 3 (100.00%) CCTV
1 3 (100.00%) Remedy ITSM
1 3 (100.00%) SCCM
1 3 (100.00%) VMware Infrastructure
1 3 (100.00%) vSphere
1 3 (100.00%) HP SIM
1 3 (100.00%) Capacity Management

ITSM
Top Related IT Skills by Category

For the 6 months to 17 May 2013, IT jobs across the Highlands region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Applications
1 3 (100.00%) MS Excel
Business Applications
1 3 (100.00%) Remedy ITSM
Communications & Networking
1 3 (100.00%) DHCP
1 3 (100.00%) DNS
General
1 3 (100.00%) Advertising
Job Titles
1 3 (100.00%) Infrastructure Specialist
Miscellaneous
1 3 (100.00%) CCTV
Operating Systems
1 3 (100.00%) Windows
Processes & Methodologies
1 3 (100.00%) Change Management
1 3 (100.00%) Disaster Recovery
1 3 (100.00%) Capacity Management
Programming Languages
1 3 (100.00%) C
System Software
1 3 (100.00%) Active Directory
1 3 (100.00%) VMware ESX
1 3 (100.00%) VMware Infrastructure
1 3 (100.00%) vSphere
Systems Management
1 3 (100.00%) OpenView
1 3 (100.00%) SCCM
1 3 (100.00%) HP SIM
Vendors
1 3 (100.00%) HP
1 3 (100.00%) Remedy
1 3 (100.00%) VMware