The first table below looks at the demand for ITSM skills in IT jobs advertised for the Scotland region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 22 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Scotland region.

Location
3 months to
22 May 2013
Same period 2012 Same period 2011
IT Service Management (ITSM)
Rank 151 129 120
Rank change year-on-year
-22 -9
Permanent jobs citing ITSM 3 24 36
As % of all permanent IT jobs located in Scotland 0.094% 0.686% 1.053%
As % of the Processes & Methodologies category 0.127% 0.978% 1.380%
Number of salaries quoted 2 16 24
Average salary £58,750 £30,750 £47,500
Average salary % change year-on-year
+91.05% -35.26%
90% offered a salary of more than £49,750 £22,250 £42,500
10% offered a salary of more than £67,750 £41,750 £52,500
UK excluding London average salary £45,000 £43,500 £42,500
% change year-on-year
+3.44% +2.35%
All Processes & Methodologies
Scotland
Permanent IT job ads with a match in the
Processes & Methodologies category
2370 2454 2609
As % of all permanent IT jobs located in Scotland 74.27% 70.11% 76.31%
Number of salaries quoted 1410 1750 1892
Average salary £41,500 £40,000 £42,250
Average salary % change year-on-year
+3.75% -5.32%
90% offered a salary of more than £30,000 £27,500 £30,000
10% offered a salary of more than £60,000 £60,000 £57,700
UK excluding London average salary £40,000 £41,000 £40,000
% change year-on-year
-2.43% +2.50%
ITSM
UK

ITSM
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Scotland region as a proportion of the total demand within the Processes & Methodologies category.

Scotland ITSM Jobs Demand Trend

ITSM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Scotland region.

Scotland ITSM Salary Trend

ITSM
Salary Histogram

This chart provides a salary histogram for IT jobs citing ITSM across the Scotland region over the 3 months to 22 May 2013.

Scotland ITSM Salary Histogram

ITSM
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the Scotland region over the 3 months to 22 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Edinburgh -9 2 £58,750 +102.58%
Aberdeen +3 1 - -
ITSM
UK

ITSM
Top 30 Related IT Skills

For the 6 months to 22 May 2013, IT jobs across the Scotland region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 14 (63.64%) Change Management
2 11 (50.00%) NetApp
3 10 (45.45%) SAN
3 10 (45.45%) Incident Management
4 9 (40.91%) Customer Engagement
4 9 (40.91%) Infrastructure Management
4 9 (40.91%) Cisco
4 9 (40.91%) Workflow
5 8 (36.36%) Disaster Recovery
5 8 (36.36%) Service Management
5 8 (36.36%) NAS
6 7 (31.82%) Symmetrix DMX
6 7 (31.82%) Brocade
6 7 (31.82%) Symmetrix
6 7 (31.82%) EMC
7 6 (27.27%) Active Directory
7 6 (27.27%) UNIX
7 6 (27.27%) Windows
7 6 (27.27%) NFS
7 6 (27.27%) Ionix
8 5 (22.73%) SCCM
8 5 (22.73%) Replication
8 5 (22.73%) MS Excel
8 5 (22.73%) Linux
8 5 (22.73%) ITIL
9 4 (18.18%) Microsoft
9 4 (18.18%) SQL
9 4 (18.18%) Oracle
9 4 (18.18%) EMC TimeFinder
9 4 (18.18%) Project Management

ITSM
Top Related IT Skills by Category

For the 6 months to 22 May 2013, IT jobs across the Scotland region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 1 (4.545%) Oracle Application Server
1 1 (4.545%) WebLogic
Applications
1 5 (22.73%) MS Excel
2 1 (4.545%) MS Office
Business Applications
1 3 (13.64%) Remedy ITSM
2 1 (4.545%) Oracle EBS
Communications & Networking
1 10 (45.45%) SAN
2 8 (36.36%) NAS
3 3 (13.64%) DNS
3 3 (13.64%) Broadband
3 3 (13.64%) DHCP
Development Applications
1 1 (4.545%) Oracle Forms
General
1 3 (13.64%) Advertising
2 2 (9.091%) Telecoms
3 1 (4.545%) Investment Banking
3 1 (4.545%) Finance
3 1 (4.545%) Banking
Job Titles
1 6 (27.27%) Analyst
2 5 (22.73%) Storage Specialist
3 4 (18.18%) SAN Specialist
3 4 (18.18%) SAN Storage Specialist
4 3 (13.64%) Head of IT
4 3 (13.64%) Storage Analyst
4 3 (13.64%) Infrastructure Specialist
5 2 (9.091%) Technical Analyst
5 2 (9.091%) Technical Support Analyst
5 2 (9.091%) Support Analyst
5 2 (9.091%) Technical Support
5 2 (9.091%) Support Specialist
6 1 (4.545%) Incident Analyst
6 1 (4.545%) Problem Management Analyst
6 1 (4.545%) 3rd Line Support Specialist
6 1 (4.545%) Software Implementation Consultant
6 1 (4.545%) 3rd Line Support
6 1 (4.545%) 2nd Line Support
6 1 (4.545%) 1st Line Support
6 1 (4.545%) Consultant
Miscellaneous
1 7 (31.82%) Symmetrix DMX
1 7 (31.82%) Symmetrix
2 5 (22.73%) Replication
3 3 (13.64%) CCTV
3 3 (13.64%) Celerra
3 3 (13.64%) Management Information System
4 1 (4.545%) Enterprise Software
4 1 (4.545%) Hedge funds
Operating Systems
1 6 (27.27%) UNIX
1 6 (27.27%) Windows
2 5 (22.73%) Linux
Processes & Methodologies
1 14 (63.64%) Change Management
2 10 (45.45%) Incident Management
3 9 (40.91%) Customer Engagement
3 9 (40.91%) Infrastructure Management
3 9 (40.91%) Workflow
4 8 (36.36%) Disaster Recovery
4 8 (36.36%) Service Management
5 5 (22.73%) ITIL
6 4 (18.18%) Project Management
7 3 (13.64%) Capacity Management
7 3 (13.64%) Information Security
8 2 (9.091%) B2B
9 1 (4.545%) Problem Management
9 1 (4.545%) Information Management
9 1 (4.545%) Database Tuning
9 1 (4.545%) Investment Management
9 1 (4.545%) Database Security
9 1 (4.545%) Capacity Planning
9 1 (4.545%) ITIL V3
9 1 (4.545%) ITIL V2
Programming Languages
1 4 (18.18%) SQL
2 3 (13.64%) C
3 1 (4.545%) Java
Qualifications
1 3 (13.64%) Degree
2 1 (4.545%) ITIL Certification
Quality Assurance & Compliance
1 2 (9.091%) SLA
System Software
1 6 (27.27%) Active Directory
1 6 (27.27%) NFS
2 4 (18.18%) SRDF
3 3 (13.64%) vSphere
3 3 (13.64%) VMware Infrastructure
3 3 (13.64%) VMware ESX
4 2 (9.091%) Terminal Services
Systems Management
1 6 (27.27%) Ionix
2 5 (22.73%) SCCM
3 4 (18.18%) EMC TimeFinder
4 3 (13.64%) HP SIM
4 3 (13.64%) OpenView
5 2 (9.091%) Systems Management Server (SMS)
5 2 (9.091%) WSUS
Vendors
1 11 (50.00%) NetApp
2 9 (40.91%) Cisco
3 7 (31.82%) Brocade
3 7 (31.82%) EMC
4 4 (18.18%) Microsoft
4 4 (18.18%) Oracle
5 3 (13.64%) VMware
5 3 (13.64%) HP
5 3 (13.64%) Remedy
6 2 (9.091%) McAfee
6 2 (9.091%) Apple
6 2 (9.091%) NetIQ
6 2 (9.091%) Citrix