The first table below looks at the demand for ITSM skills in IT jobs advertised for the Scotland region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Scotland region.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 156 150 145
Rank change year-on-year
-6 -5
Permanent jobs citing ITSM 22 15 15
As % of all permanent IT jobs located in Scotland 0.54% 0.48% 0.43%
As % of the Processes & Methodologies category 0.69% 0.62% 0.58%
Number of salaries quoted 13 9 11
Average salary £32,500 £37,500 £29,000
Average salary % change year-on-year
-13.33% +29.31%
90% offered a salary of more than £26,100 £22,500 £22,500
10% offered a salary of more than £50,400 £70,000 £38,500
UK excluding London average salary £50,000 £47,500 £45,000
% change year-on-year
+5.26% +5.55%
Processes & Methodologies Category
Scotland
Permanent IT job ads with a match in the
Processes & Methodologies category
3204 2419 2581
As % of all permanent IT jobs located in Scotland 79.11% 77.63% 73.37%
Number of salaries quoted 2090 1377 1902
Average salary £42,500 £42,500 £40,000
Average salary % change year-on-year
- +6.25%
90% offered a salary of more than £30,000 £28,500 £27,500
10% offered a salary of more than £57,500 £55,000 £60,000
UK excluding London average salary £42,500 £40,000 £40,500
% change year-on-year
+6.25% -1.23%
ITSM
UK

ITSM
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Scotland region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Scotland

ITSM
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Scotland region.

ITSM Salary Trend in Scotland

ITSM
Salary Histogram in Scotland

This chart provides a salary histogram for IT jobs citing ITSM across the Scotland region over the 3 months to 18 April 2014.

ITSM Salary Histogram in Scotland

ITSM
Job Locations in Scotland

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the Scotland region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Edinburgh -11 14 £30,000 -57.14% 1
Glasgow - 7 £32,500 -
North Lanarkshire - 1 £35,000 -
ITSM
UK

ITSM
Top 30 Related IT Skills in Scotland

For the 6 months to 18 April 2014, IT jobs across the Scotland region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 28 (87.50%) Service Management
2 26 (81.25%) ITIL
3 15 (46.88%) Service Delivery
4 13 (40.63%) Remedy
4 13 (40.63%) Remedy ITSM
5 9 (28.13%) HP
6 8 (25.00%) BMC
7 7 (21.88%) Performance Management
7 7 (21.88%) FrontRange
7 7 (21.88%) IT Governance
7 7 (21.88%) COBIT
7 7 (21.88%) Portfolio Management
7 7 (21.88%) Performance Improvement
7 7 (21.88%) Test Strategy
7 7 (21.88%) ServiceNow
8 6 (18.75%) Finance
8 6 (18.75%) Change Management
9 5 (15.63%) Project Management
9 5 (15.63%) Asset Management
9 5 (15.63%) Degree
10 4 (12.50%) MS Office
10 4 (12.50%) PRINCE2
10 4 (12.50%) Windows
11 3 (9.38%) MS Excel
11 3 (9.38%) MS Visio
11 3 (9.38%) ITIL Certification
11 3 (9.38%) SLA
11 3 (9.38%) Microsoft
11 3 (9.38%) Configuration Management
11 3 (9.38%) BCP

ITSM
Top Related IT Skills in Scotland by Category

For the 6 months to 18 April 2014, IT jobs across the Scotland region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 1 (3.13%) Blackberry Enterprise Server
Applications
1 4 (12.50%) MS Office
2 3 (9.38%) MS Excel
2 3 (9.38%) MS Visio
3 1 (3.13%) Adobe Captivate
Business Applications
1 13 (40.63%) Remedy ITSM
2 3 (9.38%) assyst
Communications & Networking
1 2 (6.25%) Firewall
1 2 (6.25%) Internet
Database & Business Intelligence
1 1 (3.13%) Crystal Reports
1 1 (3.13%) QlikView
General
1 6 (18.75%) Finance
2 3 (9.38%) Marketing
3 2 (6.25%) Multimedia
4 1 (3.13%) Legal
4 1 (3.13%) Publishing
4 1 (3.13%) Banking
4 1 (3.13%) Retail
Job Titles
1 10 (31.25%) Analyst
2 9 (28.13%) Consultant
3 7 (21.88%) Service Analyst
4 5 (15.63%) Service Management Analyst
5 2 (6.25%) Security Analyst
5 2 (6.25%) Incident Manager
5 2 (6.25%) IT Security Analyst
6 1 (3.13%) Graduate
6 1 (3.13%) Support Engineer
6 1 (3.13%) Senior Analyst
6 1 (3.13%) Architect
6 1 (3.13%) Desktop Support
6 1 (3.13%) Instructional Designer
6 1 (3.13%) Business Intelligence Analyst
6 1 (3.13%) Environment Manager
6 1 (3.13%) Training Consultant
6 1 (3.13%) Desktop Support Engineer
6 1 (3.13%) Service Desk Analyst
6 1 (3.13%) Desktop Engineer
6 1 (3.13%) Infrastructure Architect
Libraries, Frameworks & Software Standards
1 1 (3.13%) HTML
1 1 (3.13%) Flash
1 1 (3.13%) HTML5
Miscellaneous
1 3 (9.38%) Social Media
2 2 (6.25%) E-Learning
3 1 (3.13%) Blackberry
3 1 (3.13%) Mainframe
3 1 (3.13%) Enterprise Storage
3 1 (3.13%) Enterprise Software
Operating Systems
1 4 (12.50%) Windows
2 1 (3.13%) UNIX
2 1 (3.13%) AIX
2 1 (3.13%) Solaris
2 1 (3.13%) Linux
Processes & Methodologies
1 28 (87.50%) Service Management
2 26 (81.25%) ITIL
3 15 (46.88%) Service Delivery
4 7 (21.88%) Performance Management
4 7 (21.88%) IT Governance
4 7 (21.88%) Portfolio Management
4 7 (21.88%) Performance Improvement
4 7 (21.88%) Test Strategy
5 6 (18.75%) Change Management
6 5 (15.63%) Project Management
6 5 (15.63%) Asset Management
7 4 (12.50%) PRINCE2
8 3 (9.38%) Configuration Management
8 3 (9.38%) BCP
8 3 (9.38%) Business Continuity
8 3 (9.38%) Business Development
8 3 (9.38%) Incident Management
8 3 (9.38%) Data Entry
8 3 (9.38%) Business Continuity Planning
9 2 (6.25%) SIEM
Programming Languages
1 2 (6.25%) SQL
2 1 (3.13%) VB
2 1 (3.13%) JavaScript
Qualifications
1 5 (15.63%) Degree
2 3 (9.38%) ITIL Certification
Quality Assurance & Compliance
1 7 (21.88%) COBIT
2 3 (9.38%) SLA
Systems Management
1 1 (3.13%) SCCM
Vendors
1 13 (40.63%) Remedy
2 9 (28.13%) HP
3 8 (25.00%) BMC
4 7 (21.88%) FrontRange
4 7 (21.88%) ServiceNow
5 3 (9.38%) Microsoft
6 2 (6.25%) ArcSight
6 2 (6.25%) LogLogic
7 1 (3.13%) Lotus
7 1 (3.13%) Adobe
7 1 (3.13%) Dell
7 1 (3.13%) EMC
7 1 (3.13%) Altiris
Edinburgh, Midlothian
Sanderson
Salary: excellent benefits
Posted: 4 days ago