The table below looks at the statistics for ITSM skills in IT jobs advertised for the Scotland region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 13 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
13 Feb 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 140 122 156
Rank change year-on-year
-18 +34
Permanent jobs citing ITSM 23 38 12
As % of all permanent IT jobs located in Scotland 0.78% 1.23% 0.36%
As % of the Processes & Methodologies category 0.87% 1.42% 0.43%
Number of salaries quoted 17 30 5
Average salary £37,500 £45,000 £30,000
Average salary % change year-on-year
-16.66% +50.00%
90% offered a salary of more than £30,000 £32,500 £25,800
10% offered a salary of more than £49,700 £61,000 £45,000
UK excluding London average salary £42,500 £40,150 £40,000
% change year-on-year
+5.85% +0.37%
ITSM
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Scotland region.

Processes & Methodologies Category
Scotland
Permanent IT job ads with a match in the
Processes & Methodologies category
2645 2673 2822
As % of all permanent IT jobs located in Scotland 89.54% 86.87% 84.36%
Number of salaries quoted 1689 1693 1849
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £32,500 £32,500 £30,500
10% offered a salary of more than £65,000 £63,500 £60,000
UK excluding London average salary £45,000 £42,500 £42,500
% change year-on-year
+5.88% -

ITSM
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Scotland region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Scotland

ITSM
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Scotland region.

ITSM Salary Trend in Scotland

ITSM
Salary Histogram in Scotland

This chart provides a salary histogram for IT jobs citing ITSM across the Scotland region over the 3 months to 13 February 2016.

ITSM Salary Histogram in Scotland

ITSM
Job Locations in Scotland

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the Scotland region over the 3 months to 13 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh -11 11 £37,500 -11.76% 3
Glasgow -16 7 £42,750 -31.60%
West Lothian - 4 - -
Stirling - 1 - -
ITSM
UK

ITSM
Top 30 Related IT Skills in Scotland

For the 6 months to 13 February 2016, IT jobs across the Scotland region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 32 (76.19%) Service Management
2 31 (73.81%) ITIL
3 25 (59.52%) Finance
4 14 (33.33%) Data Centre
5 13 (30.95%) ITIL V3
6 11 (26.19%) Performance Management
6 11 (26.19%) SLA
7 9 (21.43%) Problem Management
7 9 (21.43%) Continuous Improvement
7 9 (21.43%) TOGAF
8 8 (19.05%) Degree
8 8 (19.05%) COBIT
8 8 (19.05%) Service Delivery
9 7 (16.67%) Law
9 7 (16.67%) Microsoft
9 7 (16.67%) Statistics
9 7 (16.67%) IT Governance
9 7 (16.67%) Supplier Management
9 7 (16.67%) FrontRange
9 7 (16.67%) Portfolio Management
9 7 (16.67%) Analytical Skills
9 7 (16.67%) Test Strategy
9 7 (16.67%) ServiceNow
10 6 (14.29%) Mentoring
10 6 (14.29%) MS PowerPoint
10 6 (14.29%) Windows
11 5 (11.90%) Change Management
11 5 (11.90%) Financial Modelling
12 4 (9.52%) Windows Server 2008
12 4 (9.52%) Stakeholder Engagement

ITSM
Top Related IT Skills in Scotland by Category

For the 6 months to 13 February 2016, IT jobs across the Scotland region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 3 (7.14%) SharePoint
2 2 (4.76%) IIS
Applications
1 6 (14.29%) MS PowerPoint
2 4 (9.52%) MS Office
3 2 (4.76%) InfoPath
3 2 (4.76%) MS Excel
4 1 (2.38%) Spreadsheet
Cloud Services
1 3 (7.14%) Cloud Computing
Communications & Networking
1 4 (9.52%) SMS
2 3 (7.14%) SAN
3 1 (2.38%) Firewall
3 1 (2.38%) iSCSI
Database & Business Intelligence
1 2 (4.76%) SQL Server
2 1 (2.38%) Crystal Reports
2 1 (2.38%) Oracle Reports
Development Applications
1 2 (4.76%) ERwin
General
1 25 (59.52%) Finance
2 7 (16.67%) Law
3 2 (4.76%) Banking
4 1 (2.38%) Manufacturing
Job Titles
1 9 (21.43%) Consultant
1 9 (21.43%) Service Manager
2 7 (16.67%) Management Consultant
2 7 (16.67%) Service Management Consultant
3 5 (11.90%) Delivery Manager
3 5 (11.90%) IT Manager
3 5 (11.90%) Services Delivery Manager
4 4 (9.52%) Architect
4 4 (9.52%) IT Services Manager
5 3 (7.14%) Head of IT
5 3 (7.14%) Head of Service Management
5 3 (7.14%) Infrastructure Architect
5 3 (7.14%) Service Transition Manager
5 3 (7.14%) Software Asset Manager
5 3 (7.14%) Software Manager
5 3 (7.14%) Transition Manager
6 2 (4.76%) Desktop Support
6 2 (4.76%) Team Leader
6 2 (4.76%) Technical Specialist
6 2 (4.76%) Windows Engineer
Libraries, Frameworks & Software Standards
1 4 (9.52%) Flash
2 3 (7.14%) .NET
2 3 (7.14%) ASP.NET
2 3 (7.14%) XML
3 2 (4.76%) REST
3 2 (4.76%) SOAP
3 2 (4.76%) WCF
3 2 (4.76%) Web Services
4 1 (2.38%) HTML
Miscellaneous
1 14 (33.33%) Data Centre
2 7 (16.67%) Analytical Skills
2 7 (16.67%) Statistics
3 2 (4.76%) Blackberry
3 2 (4.76%) Fat Client
3 2 (4.76%) Mobile Computing
3 2 (4.76%) Thin Client
Operating Systems
1 6 (14.29%) Windows
2 4 (9.52%) Windows Server 2008
3 2 (4.76%) Android
3 2 (4.76%) Windows 8
3 2 (4.76%) Windows Server
3 2 (4.76%) Windows Server 2003
3 2 (4.76%) Windows Server 2012
3 2 (4.76%) Windows XP
Processes & Methodologies
1 32 (76.19%) Service Management
2 31 (73.81%) ITIL
3 13 (30.95%) ITIL V3
4 11 (26.19%) Performance Management
5 9 (21.43%) Continuous Improvement
5 9 (21.43%) Problem Management
5 9 (21.43%) TOGAF
6 8 (19.05%) Service Delivery
7 7 (16.67%) IT Governance
7 7 (16.67%) Portfolio Management
7 7 (16.67%) Supplier Management
7 7 (16.67%) Test Strategy
8 6 (14.29%) Mentoring
9 5 (11.90%) Change Management
9 5 (11.90%) Financial Modelling
10 4 (9.52%) Business Development
10 4 (9.52%) Critical Success Factor
10 4 (9.52%) Incident Management
10 4 (9.52%) Stakeholder Engagement
10 4 (9.52%) Stakeholder Management
Programming Languages
1 4 (9.52%) SQL
2 3 (7.14%) C#
3 2 (4.76%) JavaScript
3 2 (4.76%) PowerShell
3 2 (4.76%) T-SQL
3 2 (4.76%) VB.NET
Qualifications
1 8 (19.05%) Degree
2 4 (9.52%) ISEB
3 2 (4.76%) ITIL Foundation Certificate
4 1 (2.38%) CISM
4 1 (2.38%) CISSP
4 1 (2.38%) DV Cleared
4 1 (2.38%) PRINCE2 Certification
4 1 (2.38%) SC Cleared
4 1 (2.38%) Security Cleared
Quality Assurance & Compliance
1 11 (26.19%) SLA
2 8 (19.05%) COBIT
3 1 (2.38%) ISO/IEC 27001
System Software
1 2 (4.76%) Active Directory
1 2 (4.76%) VMware Infrastructure
1 2 (4.76%) vSphere
1 2 (4.76%) XenApp
1 2 (4.76%) XenDesktop
Systems Management
1 2 (4.76%) SCCM
2 1 (2.38%) HP Operations Orchestration
Vendors
1 7 (16.67%) FrontRange
1 7 (16.67%) Microsoft
1 7 (16.67%) ServiceNow
2 4 (9.52%) Cadence
3 3 (7.14%) Adobe
3 3 (7.14%) HP
3 3 (7.14%) Oracle
3 3 (7.14%) Symantec
4 2 (4.76%) Apple
4 2 (4.76%) AppSense
4 2 (4.76%) Citrix
4 2 (4.76%) Dell
4 2 (4.76%) VMware
5 1 (2.38%) Altiris
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