The table below looks at the statistics for ITSM skills in IT jobs advertised for the Scotland region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 20 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Aug 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 158 146 157
Rank change year-on-year
-12 +11
Permanent jobs citing ITSM 13 9 7
As % of all permanent IT jobs located in Scotland 0.35% 0.29% 0.22%
As % of the Processes & Methodologies category 0.44% 0.35% 0.29%
Number of salaries quoted 5 7 2
Average salary £60,000 £52,500 £39,500
Average salary % change year-on-year
+14.28% +32.91%
90% offered a salary of more than £31,500 £46,500 £35,900
10% offered a salary of more than £69,000 £53,500 £43,100
UK excluding London average salary £41,000 £42,500 £40,000
% change year-on-year
-3.52% +6.25%
ITSM
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Scotland region.

Processes & Methodologies Category
Scotland
Permanent IT job ads with a match in the
Processes & Methodologies category
2971 2541 2409
As % of all permanent IT jobs located in Scotland 80.41% 80.54% 75.54%
Number of salaries quoted 1934 1654 1635
Average salary £42,500 £41,500 £40,000
Average salary % change year-on-year
+2.40% +3.75%
90% offered a salary of more than £30,000 £30,000 £27,500
10% offered a salary of more than £60,000 £60,000 £56,500
UK excluding London average salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

ITSM
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Scotland region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Scotland

ITSM
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Scotland region.

ITSM Salary Trend in Scotland

ITSM
Salary Histogram in Scotland

This chart provides a salary histogram for IT jobs citing ITSM across the Scotland region over the 3 months to 20 August 2014.

ITSM Salary Histogram in Scotland

ITSM
Job Locations in Scotland

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the Scotland region over the 3 months to 20 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Glasgow -9 4 £43,750 -16.66%
Lanarkshire - 4 - -
Edinburgh -13 2 - -
Aberdeen +7 1 £37,500 -30.23%
ITSM
UK

ITSM
Top 30 Related IT Skills in Scotland

For the 6 months to 20 August 2014, IT jobs across the Scotland region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 37 (77.08%) Service Management
2 32 (66.67%) ITIL
3 12 (25.00%) Finance
4 9 (18.75%) Change Management
4 9 (18.75%) Project Management
5 8 (16.67%) Business Intelligence
5 8 (16.67%) Service Delivery
5 8 (16.67%) Degree
6 7 (14.58%) QlikView
6 7 (14.58%) Configuration Management
6 7 (14.58%) ITIL Certification
7 6 (12.50%) ETL
7 6 (12.50%) Continuous Improvement
8 5 (10.42%) Remedy
8 5 (10.42%) Stakeholder Management
8 5 (10.42%) Remedy ITSM
8 5 (10.42%) Information Security
9 4 (8.33%) Multimedia
9 4 (8.33%) Supplier Management
9 4 (8.33%) Incident Management
9 4 (8.33%) Problem Management
9 4 (8.33%) ITIL V3
9 4 (8.33%) E-Learning
9 4 (8.33%) HP
9 4 (8.33%) SLA
9 4 (8.33%) PRINCE2
9 4 (8.33%) Windows
9 4 (8.33%) MS Office
9 4 (8.33%) MS Excel
10 3 (6.25%) SQL

ITSM
Top Related IT Skills in Scotland by Category

For the 6 months to 20 August 2014, IT jobs across the Scotland region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 1 (2.08%) IBM Notes
1 1 (2.08%) Blackberry Enterprise Server
1 1 (2.08%) Oracle Workflow
Applications
1 4 (8.33%) MS Office
1 4 (8.33%) MS Excel
2 2 (4.17%) Adobe Captivate
Business Applications
1 5 (10.42%) Remedy ITSM
2 2 (4.17%) assyst
3 1 (2.08%) Oracle EBS
3 1 (2.08%) Oracle General Ledger
3 1 (2.08%) Oracle EBS R12
3 1 (2.08%) Oracle Payables
3 1 (2.08%) Oracle Receivables
3 1 (2.08%) Oracle Assets
Cloud Services
1 1 (2.08%) SaaS
Communications & Networking
1 3 (6.25%) Internet
1 3 (6.25%) Firewall
Database & Business Intelligence
1 7 (14.58%) QlikView
2 1 (2.08%) Oracle BI EE
2 1 (2.08%) Oracle ODI
2 1 (2.08%) Oracle BI Publisher
2 1 (2.08%) Oracle Reports
2 1 (2.08%) Data Warehouse
Development Applications
1 1 (2.08%) Oracle APEX
General
1 12 (25.00%) Finance
2 4 (8.33%) Multimedia
3 3 (6.25%) Marketing
4 2 (4.17%) Publishing
5 1 (2.08%) Banking
5 1 (2.08%) Retail
5 1 (2.08%) Law
5 1 (2.08%) Legal
5 1 (2.08%) Advertising
Job Titles
1 10 (20.83%) Analyst
2 5 (10.42%) Developer
2 5 (10.42%) QlikView Developer
3 3 (6.25%) IT Security Analyst
3 3 (6.25%) Capacity Manager
3 3 (6.25%) Architect
3 3 (6.25%) Change Manager
3 3 (6.25%) Security Analyst
3 3 (6.25%) Relationships Manager
3 3 (6.25%) Business Manager
3 3 (6.25%) Incident Manager
4 2 (4.17%) Instructional Designer
4 2 (4.17%) Risk Analyst
4 2 (4.17%) Service Analyst
4 2 (4.17%) Configuration Manager
4 2 (4.17%) Consultant
4 2 (4.17%) Designer
4 2 (4.17%) Training Consultant
4 2 (4.17%) Change and Configuration Manager
5 1 (2.08%) QlikView Specialist
Libraries, Frameworks & Software Standards
1 2 (4.17%) HTML
1 2 (4.17%) Flash
1 2 (4.17%) HTML5
Miscellaneous
1 4 (8.33%) E-Learning
2 3 (6.25%) Social Media
3 2 (4.17%) Management Information System
4 1 (2.08%) Blackberry
4 1 (2.08%) Computer Science
Operating Systems
1 4 (8.33%) Windows
2 2 (4.17%) Linux
2 2 (4.17%) UNIX
Processes & Methodologies
1 37 (77.08%) Service Management
2 32 (66.67%) ITIL
3 9 (18.75%) Change Management
3 9 (18.75%) Project Management
4 8 (16.67%) Service Delivery
4 8 (16.67%) Business Intelligence
5 7 (14.58%) Configuration Management
6 6 (12.50%) ETL
6 6 (12.50%) Continuous Improvement
7 5 (10.42%) Stakeholder Management
7 5 (10.42%) Information Security
8 4 (8.33%) Supplier Management
8 4 (8.33%) Incident Management
8 4 (8.33%) Problem Management
8 4 (8.33%) ITIL V3
8 4 (8.33%) PRINCE2
9 3 (6.25%) Business Continuity
9 3 (6.25%) Business Development
9 3 (6.25%) Data Entry
9 3 (6.25%) Asset Management
Programming Languages
1 3 (6.25%) SQL
2 1 (2.08%) Java
2 1 (2.08%) Perl
2 1 (2.08%) PL/SQL
Qualifications
1 8 (16.67%) Degree
2 7 (14.58%) ITIL Certification
3 1 (2.08%) CIPD
3 1 (2.08%) ISEB
3 1 (2.08%) SC Cleared
3 1 (2.08%) Security Cleared
3 1 (2.08%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 4 (8.33%) SLA
2 1 (2.08%) COBIT
Systems Management
1 1 (2.08%) SCCM
Vendors
1 5 (10.42%) Remedy
2 4 (8.33%) HP
3 3 (6.25%) Microsoft
3 3 (6.25%) ArcSight
3 3 (6.25%) LogLogic
4 2 (4.17%) Adobe
4 2 (4.17%) Lotus
4 2 (4.17%) Oracle
5 1 (2.08%) Salesforce.com
5 1 (2.08%) Altiris