The table below looks at the statistics for ITSM skills in IT jobs advertised for the Scotland region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 24 August 2016 with a comparison to the same period over the previous 2 years.

3 months to
24 Aug 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 121 137 166
Rank change year-on-year
+16 +29
Permanent jobs citing ITSM 31 33 13
As % of all permanent IT jobs located in Scotland 1.11% 1.01% 0.35%
As % of the Processes & Methodologies category 1.24% 1.11% 0.41%
Number of salaries quoted 14 20 5
Median salary £40,000 £37,500 £60,000
Median salary % change year-on-year
+6.66% -37.50%
90% offered a salary of more than £29,000 £29,150 £31,500
10% offered a salary of more than £50,000 £40,000 £69,000
UK excluding London median salary £42,500 £42,500 £41,000
% change year-on-year
- +3.65%
ITSM
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Scotland region.

Processes & Methodologies Category
Scotland
Permanent IT job ads with a match in the
Processes & Methodologies category
2496 2968 3191
As % of all permanent IT jobs located in Scotland 89.62% 90.60% 86.29%
Number of salaries quoted 1489 1892 2080
Median salary £45,000 £44,500 £42,000
Median salary % change year-on-year
+1.12% +5.95%
90% offered a salary of more than £30,000 £32,000 £30,000
10% offered a salary of more than £65,000 £60,000 £62,500
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

ITSM
Jobs Demand Trend in Scotland

The demand trend of job ads across the Scotland region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in Scotland

ITSM
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Scotland region.

ITSM Salary Trend in Scotland

ITSM
Salary Histogram in Scotland

This chart provides a salary histogram for IT jobs citing ITSM across the Scotland region over the 3 months to 24 August 2016.

ITSM Salary Histogram in Scotland

ITSM
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Scotland region over the 3 months to 24 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh +15 19 £40,000 +1.26% 4
Glasgow +7 12 £40,000 +3.89% 2
ITSM
UK

ITSM
Top 30 Related IT Skills in Scotland

For the 6 months to 24 August 2016, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Scotland region with a requirement for ITSM.

1 49 (75.38%) Service Management
2 40 (61.54%) ITIL
3 29 (44.62%) Finance
4 24 (36.92%) Degree
5 19 (29.23%) Analytical Skills
6 16 (24.62%) COBIT
6 16 (24.62%) ITIL V3
7 13 (20.00%) ServiceNow
8 12 (18.46%) Oracle
9 11 (16.92%) Supplier Management
9 11 (16.92%) Continuous Improvement
10 10 (15.38%) Data Centre
10 10 (15.38%) SQL
10 10 (15.38%) CRM
11 9 (13.85%) SharePoint
11 9 (13.85%) Law
11 9 (13.85%) Risk Management
11 9 (13.85%) FrontRange
11 9 (13.85%) IT Governance
11 9 (13.85%) Retail
11 9 (13.85%) Business Transformation
11 9 (13.85%) Test Strategy
11 9 (13.85%) Portfolio Management
11 9 (13.85%) Performance Management
12 8 (12.31%) Problem Management
12 8 (12.31%) Unix
12 8 (12.31%) SLA
12 8 (12.31%) Change Management
13 7 (10.77%) Remedy
13 7 (10.77%) .NET

ITSM
Top Related IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (13.85%) SharePoint
2 1 (1.54%) MS Exchange
Applications
1 4 (6.15%) MS Excel
2 1 (1.54%) MS Office
2 1 (1.54%) MS PowerPoint
Business Applications
1 7 (10.77%) Remedy ITSM
2 4 (6.15%) Oracle Assets
2 4 (6.15%) Oracle ERP
2 4 (6.15%) Oracle Payables
3 3 (4.62%) assyst
3 3 (4.62%) Sage CRM
4 2 (3.08%) Eloqua
Cloud Services
1 1 (1.54%) Office 365
Database & Business Intelligence
1 4 (6.15%) BusinessObjects
1 4 (6.15%) DataStage
1 4 (6.15%) MS Access
2 3 (4.62%) Crystal Reports
2 3 (4.62%) Oracle Reports
2 3 (4.62%) SQL Server
3 2 (3.08%) SQL Server Reporting Services
4 1 (1.54%) RDBMS
4 1 (1.54%) Relational Database
General
1 29 (44.62%) Finance
2 9 (13.85%) Law
2 9 (13.85%) Retail
3 6 (9.23%) Banking
4 5 (7.69%) Marketing
5 4 (6.15%) General Ledger
6 3 (4.62%) Retail Banking
7 1 (1.54%) Billing
7 1 (1.54%) Telecoms
Job Titles
1 15 (23.08%) Consultant
2 12 (18.46%) Applications Support
2 12 (18.46%) IT Manager
3 10 (15.38%) Analyst
3 10 (15.38%) Service Manager
4 9 (13.85%) Management Consultant
4 9 (13.85%) Service Management Consultant
5 7 (10.77%) IT Services Manager
6 6 (9.23%) IT Analyst
6 6 (9.23%) Support Manager
6 6 (9.23%) Team Leader
7 5 (7.69%) Support Team Leader
8 4 (6.15%) Applications Manager
8 4 (6.15%) Applications Support Analyst
8 4 (6.15%) Applications Support Manager
8 4 (6.15%) IT Security Manager
8 4 (6.15%) Security Manager
8 4 (6.15%) Service Analyst
8 4 (6.15%) Support Analyst
9 3 (4.62%) Transition Manager
Libraries, Frameworks & Software Standards
1 7 (10.77%) .NET
2 6 (9.23%) XML
3 4 (6.15%) CGI
4 3 (4.62%) ASP.NET
5 2 (3.08%) HTML
5 2 (3.08%) Java EE
5 2 (3.08%) REST
5 2 (3.08%) SOAP
5 2 (3.08%) WCF
5 2 (3.08%) Web Services
5 2 (3.08%) WPF
Miscellaneous
1 19 (29.23%) Analytical Skills
2 10 (15.38%) Data Centre
3 4 (6.15%) CMDB
3 4 (6.15%) Reference Data
4 2 (3.08%) Computer Science
4 2 (3.08%) Statistics
Operating Systems
1 8 (12.31%) Unix
2 4 (6.15%) Linux
2 4 (6.15%) Solaris
3 3 (4.62%) Windows
3 3 (4.62%) Windows Server
Processes & Methodologies
1 49 (75.38%) Service Management
2 40 (61.54%) ITIL
3 16 (24.62%) ITIL V3
4 11 (16.92%) Continuous Improvement
4 11 (16.92%) Supplier Management
5 10 (15.38%) CRM
6 9 (13.85%) Business Transformation
6 9 (13.85%) IT Governance
6 9 (13.85%) Performance Management
6 9 (13.85%) Portfolio Management
6 9 (13.85%) Risk Management
6 9 (13.85%) Test Strategy
7 8 (12.31%) Change Management
7 8 (12.31%) Problem Management
8 7 (10.77%) Service Delivery
9 5 (7.69%) Stakeholder Management
9 5 (7.69%) Trend Analysis
10 4 (6.15%) Penetration Testing
10 4 (6.15%) Risk Analysis
10 4 (6.15%) Security Testing
Programming Languages
1 10 (15.38%) SQL
2 6 (9.23%) PL/SQL
3 4 (6.15%) C#
3 4 (6.15%) Perl
4 3 (4.62%) Java
4 3 (4.62%) JavaScript
5 2 (3.08%) Shell Script
6 1 (1.54%) VB.NET
Qualifications
1 24 (36.92%) Degree
2 4 (6.15%) CISM
2 4 (6.15%) CISSP
2 4 (6.15%) ITIL Certification
2 4 (6.15%) SC Cleared
2 4 (6.15%) Security Cleared
Quality Assurance & Compliance
1 16 (24.62%) COBIT
2 8 (12.31%) SLA
3 4 (6.15%) Data Quality
3 4 (6.15%) ISO/IEC 27001
System Software
1 1 (1.54%) Active Directory
1 1 (1.54%) VMware Infrastructure
Vendors
1 13 (20.00%) ServiceNow
2 12 (18.46%) Oracle
3 9 (13.85%) FrontRange
4 7 (10.77%) Remedy
5 5 (7.69%) Microsoft
6 4 (6.15%) Ab Initio
6 4 (6.15%) Informatica
6 4 (6.15%) Northgate
7 3 (4.62%) Adobe
7 3 (4.62%) Altiris
7 3 (4.62%) BMC
7 3 (4.62%) Sage
7 3 (4.62%) Symantec
8 1 (1.54%) VMware
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