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This section looks at the demand for IT Service Management (ITSM) skills within the Scotland region with a comparison to our Processes & Methodologies category. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 25 July 2008 with a comparison to the same period last year.

LinkIT Service Management (ITSM)
Location
3 months to 25 Jul 2008Same period last year
Rank132164
Rank change on same period last yearUp+32
Matching permanent IT job ads2221
As % of all UK permanent IT job ads sampled0.012 %0.009 %
As % of the category below0.936 %0.603 %
Salaries quoted165
Average minimum salary£43,125£42,400
Average salary£49,219£44,400
% change on same period last year+10.85 %
Average maximum salary£55,313£46,400
UK excluding London average salary£45,316£47,305
% change on same period last year-4.20 %
Scotland IT Job Market, Processes & MethodologiesProcesses & Methodologies
Scotland
Matching permanent IT job ads23513483
As % of all UK permanent IT job ads sampled1.241 %1.426 %
Salaries quoted16012172
Average minimum salary£37,580£36,867
Average salary£41,001£39,499
% change on same period last year+3.80 %
Average maximum salary£44,422£42,131
UK excluding London average salary£42,567£44,524
% change on same period last year-4.39 %
ITSM UKITSM
UK

ITSM
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of permanent IT jobs citing ITSM across the Scotland region as a proportion of the total demand within the Processes & Methodologies category.

Scotland ITSM Demand Trend

ITSM
Salary Trend

The chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Scotland region.

Scotland ITSM Salary Trend

ITSM
Salary Histogram

The chart provides a salary histogram for IT jobs citing ITSM across the Scotland region over the 3 months to 25 July 2008.

Scotland ITSM Salary Histogram

ITSM
Job Locations

This section looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the Scotland region over the 3 months to 25 July 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

LocationRank Change
on Same Period
Last Last
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
EdinburghUp+158£33,750-30.41 %
GlasgowUp+81£45,000+28.57 %
ITSM UKITSM
UK

ITSM
Top 30 Related IT Skills

For the 6 months to 25 July 2008, IT jobs across the Scotland region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

155 (100.00 %)Service Management
246 (83.64 %)ITIL
325 (45.45 %)Finance
420 (36.36 %)Service Delivery
514 (25.45 %)Education
610 (18.18 %)COBIT
77 (12.73 %)assyst
77 (12.73 %)Remedy ITSM
77 (12.73 %)Remedy
77 (12.73 %)Project Management
77 (12.73 %)Peregrine
86 (10.91 %)Oracle
86 (10.91 %)SQL Server
94 (7.273 %)Health
94 (7.273 %)DB2
103 (5.455 %)SQL
103 (5.455 %)Business Intelligence
103 (5.455 %)RDBMS
112 (3.636 %)BusinessObjects
112 (3.636 %)PMI
112 (3.636 %)Business Objects
112 (3.636 %)Change Management
112 (3.636 %)Process Management
112 (3.636 %)Six Sigma
112 (3.636 %)Configuration Management
112 (3.636 %)MBA
112 (3.636 %)Incident Management
112 (3.636 %)Pensions
112 (3.636 %)Release Management
112 (3.636 %)Problem Management

ITSM
Top Related IT Skills by Category

For the 6 months to 25 July 2008, IT jobs across the Scotland region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Scotland IT Job Market, Application DevelopmentApplication Development
11 (1.818 %)ODBC
Scotland IT Job Market, Business ApplicationsBusiness Applications
17 (12.73 %)assyst
17 (12.73 %)Remedy ITSM
21 (1.818 %)Cognos Business Intelligence
Scotland IT Job Market, Database & Business IntelligenceDatabase & Business Intelligence
16 (10.91 %)SQL Server
24 (7.273 %)DB2
33 (5.455 %)RDBMS
42 (3.636 %)BusinessObjects
51 (1.818 %)ReportNet
51 (1.818 %)Cognos Powerplay
51 (1.818 %)Cognos Impromptu
51 (1.818 %)Datawarehouse
51 (1.818 %)ETL
Scotland IT Job Market, GeneralGeneral
125 (45.45 %)Finance
214 (25.45 %)Education
34 (7.273 %)Health
42 (3.636 %)Pensions
Scotland IT Job Market, Job TitlesJob Titles
143 (78.18 %)Consultant
218 (32.73 %)Solutions Consultant
315 (27.27 %)Management Consultant
315 (27.27 %)Service Management Consultant
411 (20.00 %)ITIL Consultant
59 (16.36 %)Business Consultant
66 (10.91 %)Service Manager
74 (7.273 %)Service Desk Analyst
74 (7.273 %)Service Analyst
74 (7.273 %)Analyst
82 (3.636 %)Senior Service Manager
82 (3.636 %)Senior Manager
82 (3.636 %)Process Consultant
82 (3.636 %)Developer
82 (3.636 %)Process Engineer
91 (1.818 %)Cognos Developer
91 (1.818 %)Delivery Manager
91 (1.818 %)ITIL Manager
91 (1.818 %)Applications Developer
91 (1.818 %)Applications Support
Scotland IT Job Market, MiscellaneousMiscellaneous
12 (3.636 %)PMI
Scotland IT Job Market, Processes & MethodologiesProcesses & Methodologies
155 (100.00 %)Service Management
246 (83.64 %)ITIL
320 (36.36 %)Service Delivery
47 (12.73 %)Project Management
53 (5.455 %)Business Intelligence
62 (3.636 %)Six Sigma
62 (3.636 %)Configuration Management
62 (3.636 %)Change Management
62 (3.636 %)Process Management
62 (3.636 %)Incident Management
62 (3.636 %)Problem Management
62 (3.636 %)Release Management
71 (1.818 %)IT Governance
71 (1.818 %)Identity Management
Scotland IT Job Market, Programming LanguagesProgramming Languages
13 (5.455 %)SQL
Scotland IT Job Market, QualificationsQualifications
12 (3.636 %)MBA
21 (1.818 %)ITIL Certification
Scotland IT Job Market, Quality Assurance & ComplianceQuality Assurance & Compliance
110 (18.18 %)COBIT
Scotland IT Job Market, VendorsVendors
17 (12.73 %)Peregrine
17 (12.73 %)Remedy
26 (10.91 %)Oracle
32 (3.636 %)Business Objects
41 (1.818 %)Cognos
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