The table below looks at the statistics for ITSM skills in IT jobs advertised for the Scotland region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 161 144 147
Rank change year-on-year
-17 +3
Permanent jobs citing ITSM 10 13 10
As % of all permanent IT jobs located in Scotland 0.28% 0.42% 0.31%
As % of the Processes & Methodologies category 0.34% 0.51% 0.41%
Number of salaries quoted 5 7 3
Average salary £60,000 £52,500 £35,000
Average salary % change year-on-year
+14.28% +50.00%
90% offered a salary of more than £31,500 £38,700 £32,600
10% offered a salary of more than £69,000 £53,500 £42,200
UK excluding London average salary £40,000 £42,500 £40,000
% change year-on-year
-5.88% +6.25%
ITSM
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Scotland region.

Processes & Methodologies Category
Scotland
Permanent IT job ads with a match in the
Processes & Methodologies category
2978 2527 2456
As % of all permanent IT jobs located in Scotland 82.08% 81.70% 77.09%
Number of salaries quoted 1901 1651 1630
Average salary £42,000 £42,500 £40,000
Average salary % change year-on-year
-1.17% +6.25%
90% offered a salary of more than £30,000 £30,000 £30,000
10% offered a salary of more than £60,000 £60,000 £57,500
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

ITSM
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Scotland region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Scotland

ITSM
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Scotland region.

ITSM Salary Trend in Scotland

ITSM
Salary Histogram in Scotland

This chart provides a salary histogram for IT jobs citing ITSM across the Scotland region over the 3 months to 19 September 2014.

ITSM Salary Histogram in Scotland

ITSM
Job Locations in Scotland

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the Scotland region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Glasgow -2 4 £43,750 -16.66%
Edinburgh -14 2 - -
Aberdeen +11 1 £37,500 -31.81%
Dundee - 1 - -
ITSM
UK

ITSM
Top 30 Related IT Skills in Scotland

For the 6 months to 19 September 2014, IT jobs across the Scotland region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 35 (79.55%) Service Management
2 30 (68.18%) ITIL
3 12 (27.27%) Finance
4 9 (20.45%) Change Management
5 8 (18.18%) Service Delivery
5 8 (18.18%) Business Intelligence
6 7 (15.91%) ITIL Certification
6 7 (15.91%) Configuration Management
6 7 (15.91%) Project Management
6 7 (15.91%) Degree
6 7 (15.91%) QlikView
7 6 (13.64%) ETL
7 6 (13.64%) Continuous Improvement
8 5 (11.36%) Stakeholder Management
9 4 (9.09%) Information Security
9 4 (9.09%) SLA
9 4 (9.09%) PRINCE2
9 4 (9.09%) Problem Management
9 4 (9.09%) ITIL V3
9 4 (9.09%) Supplier Management
9 4 (9.09%) Incident Management
10 3 (6.82%) Asset Management
10 3 (6.82%) Remedy ITSM
10 3 (6.82%) SQL
10 3 (6.82%) Windows
10 3 (6.82%) MS Excel
10 3 (6.82%) Remedy
10 3 (6.82%) Business Continuity
11 2 (4.55%) Risk Management
11 2 (4.55%) Disaster Recovery

ITSM
Top Related IT Skills in Scotland by Category

For the 6 months to 19 September 2014, IT jobs across the Scotland region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 1 (2.27%) IBM Notes
1 1 (2.27%) Blackberry Enterprise Server
1 1 (2.27%) Oracle Workflow
Applications
1 3 (6.82%) MS Excel
2 2 (4.55%) MS Office
3 1 (2.27%) Adobe Captivate
Business Applications
1 3 (6.82%) Remedy ITSM
2 2 (4.55%) assyst
3 1 (2.27%) Oracle EBS
3 1 (2.27%) Oracle General Ledger
3 1 (2.27%) Oracle EBS R12
3 1 (2.27%) Oracle Payables
3 1 (2.27%) Oracle Receivables
3 1 (2.27%) Oracle Assets
Cloud Services
1 1 (2.27%) SaaS
Communications & Networking
1 2 (4.55%) Internet
1 2 (4.55%) Firewall
Database & Business Intelligence
1 7 (15.91%) QlikView
2 1 (2.27%) Oracle BI EE
2 1 (2.27%) Oracle ODI
2 1 (2.27%) Oracle BI Publisher
2 1 (2.27%) Oracle Reports
2 1 (2.27%) Data Warehouse
Development Applications
1 1 (2.27%) Oracle APEX
General
1 12 (27.27%) Finance
2 2 (4.55%) Multimedia
3 1 (2.27%) Marketing
3 1 (2.27%) Law
3 1 (2.27%) Legal
3 1 (2.27%) Advertising
3 1 (2.27%) Publishing
3 1 (2.27%) Banking
3 1 (2.27%) Retail
Job Titles
1 9 (20.45%) Analyst
2 5 (11.36%) Developer
2 5 (11.36%) QlikView Developer
3 3 (6.82%) Capacity Manager
3 3 (6.82%) Architect
3 3 (6.82%) Change Manager
3 3 (6.82%) Relationships Manager
3 3 (6.82%) Business Manager
3 3 (6.82%) Incident Manager
4 2 (4.55%) Security Analyst
4 2 (4.55%) Service Analyst
4 2 (4.55%) Configuration Manager
4 2 (4.55%) Risk Analyst
4 2 (4.55%) IT Security Analyst
4 2 (4.55%) Change and Configuration Manager
5 1 (2.27%) QlikView Specialist
5 1 (2.27%) Oracle Analyst
5 1 (2.27%) IT Services Manager
5 1 (2.27%) Services Delivery Analyst
5 1 (2.27%) Business Intelligence Specialist
Libraries, Frameworks & Software Standards
1 1 (2.27%) HTML
1 1 (2.27%) Flash
1 1 (2.27%) HTML5
Miscellaneous
1 2 (4.55%) Management Information System
1 2 (4.55%) E-Learning
2 1 (2.27%) Computer Science
2 1 (2.27%) Social Media
2 1 (2.27%) Analytical Skills
2 1 (2.27%) Blackberry
Operating Systems
1 3 (6.82%) Windows
2 2 (4.55%) Linux
2 2 (4.55%) UNIX
Processes & Methodologies
1 35 (79.55%) Service Management
2 30 (68.18%) ITIL
3 9 (20.45%) Change Management
4 8 (18.18%) Service Delivery
4 8 (18.18%) Business Intelligence
5 7 (15.91%) Configuration Management
5 7 (15.91%) Project Management
6 6 (13.64%) ETL
6 6 (13.64%) Continuous Improvement
7 5 (11.36%) Stakeholder Management
8 4 (9.09%) PRINCE2
8 4 (9.09%) Information Security
8 4 (9.09%) Supplier Management
8 4 (9.09%) Incident Management
8 4 (9.09%) Problem Management
8 4 (9.09%) ITIL V3
9 3 (6.82%) Asset Management
9 3 (6.82%) Business Continuity
10 2 (4.55%) Disaster Recovery
10 2 (4.55%) Data Security
Programming Languages
1 3 (6.82%) SQL
2 1 (2.27%) Java
2 1 (2.27%) Perl
2 1 (2.27%) PL/SQL
Qualifications
1 7 (15.91%) Degree
1 7 (15.91%) ITIL Certification
2 1 (2.27%) CIPD
2 1 (2.27%) ISEB
2 1 (2.27%) SC Cleared
2 1 (2.27%) Security Cleared
2 1 (2.27%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 4 (9.09%) SLA
2 1 (2.27%) COBIT
Systems Management
1 1 (2.27%) SCCM
Vendors
1 3 (6.82%) Remedy
2 2 (4.55%) ArcSight
2 2 (4.55%) LogLogic
2 2 (4.55%) Oracle
2 2 (4.55%) HP
2 2 (4.55%) Lotus
3 1 (2.27%) Salesforce.com
3 1 (2.27%) Microsoft
3 1 (2.27%) Adobe
3 1 (2.27%) Altiris