1st/2nd Line Support Jobs in Kent

1st/2nd Line Support
South East > Kent

The median 1st/2nd Line Support salary in Kent is £22,500 per year according to job vacancies posted during the 6 months to 25 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
25 Apr 2024
Same period 2023 Same period 2022
Rank 95 103 115
Rank change year-on-year +8 +12 -56
Permanent jobs requiring a 1st/2nd Line Support 5 3 5
As % of all permanent jobs advertised in Kent 0.34% 0.26% 0.39%
As % of the Job Titles category 0.36% 0.30% 0.41%
Number of salaries quoted 5 0 5
10th Percentile - - £23,250
25th Percentile £21,250 - £26,250
Median annual salary (50th Percentile) £22,500 - £27,500
Median % change year-on-year - - +0.46%
75th Percentile £23,750 - £33,000
90th Percentile £28,400 - -
South East median annual salary £28,000 £27,500 £26,750
% change year-on-year +1.82% +2.80% -2.73%

All Permanent IT Job Vacancies
Kent

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Kent. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Kent with a recognized job title 1,373 990 1,215
% of permanent jobs with a recognized job title 92.90% 85.49% 95.14%
Number of salaries quoted 1,023 552 722
10th Percentile £25,000 £27,050 £26,275
25th Percentile £30,625 £33,500 £33,094
Median annual salary (50th Percentile) £42,500 £46,500 £45,000
Median % change year-on-year -8.60% +3.33% +12.50%
75th Percentile £58,750 £61,250 £63,750
90th Percentile £68,750 £75,000 £80,000
South East median annual salary £50,000 £55,000 £55,000
% change year-on-year -9.09% - +10.00%

1st/2nd Line Support
Job Vacancy Trend in Kent

Job postings that featured 1st/2nd Line Support in the job title as a proportion of all IT jobs advertised in Kent.

Job vacancy trend for 1st/2nd Line Support in Kent

1st/2nd Line Support
Salary Trend in Kent

3-month moving average salary quoted in jobs citing 1st/2nd Line Support in Kent.

Salary trend for 1st/2nd Line Support in Kent

1st/2nd Line Support
Job Locations in Kent

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support within the Kent region over the 6 months to 25 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Maidstone +16 4 £22,500 -
West Malling - 1 £31,000 -
1st/2nd Line Support
South East

1st/2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Kent

For the 6 months to 25 April 2024, 1st/2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Kent region featuring 1st/2nd Line Support in the job title.

1 5 (100.00%) LAN
1 5 (100.00%) WAN
1 5 (100.00%) Cisco
1 5 (100.00%) Microsoft Office
1 5 (100.00%) Windows
1 5 (100.00%) Microsoft 365
1 5 (100.00%) Windows 10
1 5 (100.00%) Customer Service
2 4 (80.00%) Social Skills
2 4 (80.00%) Wireless
2 4 (80.00%) Telecoms
2 4 (80.00%) Network+ Certification
2 4 (80.00%) MCITP
2 4 (80.00%) VLAN
2 4 (80.00%) ADSL
2 4 (80.00%) Broadband
2 4 (80.00%) Microsoft
2 4 (80.00%) CCNA
2 4 (80.00%) Cisco Certification
2 4 (80.00%) Microsoft Certification
3 1 (20.00%) Apple
3 1 (20.00%) Salesforce
3 1 (20.00%) Configuration Management
3 1 (20.00%) ITIL
3 1 (20.00%) CMDB
3 1 (20.00%) Video Conferencing
3 1 (20.00%) Cisco ASA
3 1 (20.00%) Asset Management
3 1 (20.00%) Windows Server 2012
3 1 (20.00%) Email Management

1st/2nd Line Support Skill Set
Co-occurring Skills and Capabilities in Kent by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 5 (100.00%) Microsoft Office
Cloud Services
1 5 (100.00%) Microsoft 365
Communications & Networking
1 5 (100.00%) LAN
1 5 (100.00%) WAN
2 4 (80.00%) ADSL
2 4 (80.00%) Broadband
2 4 (80.00%) VLAN
2 4 (80.00%) Wireless
3 1 (20.00%) Cisco ASA
General
1 4 (80.00%) Social Skills
1 4 (80.00%) Telecoms
Miscellaneous
1 1 (20.00%) CMDB
1 1 (20.00%) Video Conferencing
Operating Systems
1 5 (100.00%) Windows
1 5 (100.00%) Windows 10
2 1 (20.00%) Windows 7
2 1 (20.00%) Windows Server 2012
2 1 (20.00%) Windows Server 2016
Processes & Methodologies
1 5 (100.00%) Customer Service
2 1 (20.00%) Antivirus Management
2 1 (20.00%) Asset Management
2 1 (20.00%) Change Management
2 1 (20.00%) Configuration Management
2 1 (20.00%) Customer Experience
2 1 (20.00%) Email Management
2 1 (20.00%) ITIL
2 1 (20.00%) ITSM
2 1 (20.00%) Patch Management
2 1 (20.00%) Software Asset Management
Qualifications
1 4 (80.00%) CCNA
1 4 (80.00%) Cisco Certification
1 4 (80.00%) MCITP
1 4 (80.00%) Microsoft Certification
1 4 (80.00%) Network+ Certification
Vendors
1 5 (100.00%) Cisco
2 4 (80.00%) Microsoft
3 1 (20.00%) Apple
3 1 (20.00%) Salesforce