The first table below looks at the demand for ITSM skills in IT jobs advertised for the Kent region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Kent region.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 99 85 77
Rank change year-on-year
-14 -8
Permanent jobs citing ITSM 10 7 6
As % of all permanent IT jobs located in Kent 0.79% 0.58% 0.76%
As % of the Processes & Methodologies category 0.97% 0.78% 1.06%
Number of salaries quoted 6 6 3
Average salary £54,000 £90,000 £47,000
Average salary % change year-on-year
-40.00% +91.48%
UK excluding London average salary £50,000 £47,500 £45,000
% change year-on-year
+5.26% +5.55%
Processes & Methodologies Category
Kent
Permanent IT job ads with a match in the
Processes & Methodologies category
1027 894 567
As % of all permanent IT jobs located in Kent 80.93% 74.25% 71.77%
Number of salaries quoted 811 743 490
Average salary £42,500 £42,500 £40,000
Average salary % change year-on-year
- +6.25%
90% offered a salary of more than £28,000 £32,400 £27,000
10% offered a salary of more than £57,740 £50,500 £72,500
UK excluding London average salary £42,500 £40,000 £40,500
% change year-on-year
+6.25% -1.23%
ITSM
South East

ITSM
Jobs Demand Trend in Kent

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Kent region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Kent

ITSM
Salary Trend in Kent

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Kent region.

ITSM Salary Trend in Kent

ITSM
Salary Histogram in Kent

This chart provides a salary histogram for IT jobs citing ITSM across the Kent region over the 3 months to 18 April 2014.

ITSM Salary Histogram in Kent

ITSM
Job Locations in Kent

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the Kent region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Sandwich - 2 £54,000 -
Tonbridge - 1 £95,000 -
ITSM
South East

ITSM
Top 30 Related IT Skills in Kent

For the 6 months to 18 April 2014, IT jobs across the Kent region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 10 (100.00%) Service Management
2 9 (90.00%) ITIL
3 5 (50.00%) SLA
3 5 (50.00%) Process Management
3 5 (50.00%) Service Delivery
4 4 (40.00%) Change Management
5 3 (30.00%) Finance
5 3 (30.00%) CMS
5 3 (30.00%) Degree
5 3 (30.00%) CMDB
5 3 (30.00%) Remedy ITSM
5 3 (30.00%) Remedy
5 3 (30.00%) SQL
5 3 (30.00%) Crystal Reports
6 2 (20.00%) Workflow
6 2 (20.00%) ITIL V3
6 2 (20.00%) Knowledge Management
7 1 (10.00%) MCITP
7 1 (10.00%) EXIN
7 1 (10.00%) Performance Management
7 1 (10.00%) Programme Management
7 1 (10.00%) C
7 1 (10.00%) Configuration Management
7 1 (10.00%) Project Management
7 1 (10.00%) ISEB
7 1 (10.00%) Microsoft Certification
7 1 (10.00%) PRINCE
7 1 (10.00%) PRINCE2
7 1 (10.00%) MCSE
7 1 (10.00%) E-Commerce

ITSM
Top Related IT Skills in Kent by Category

For the 6 months to 18 April 2014, IT jobs across the Kent region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 3 (30.00%) CMS
Business Applications
1 3 (30.00%) Remedy ITSM
Database & Business Intelligence
1 3 (30.00%) Crystal Reports
General
1 3 (30.00%) Finance
Job Titles
1 4 (40.00%) Service Manager
2 3 (30.00%) Transition Manager
2 3 (30.00%) Head of Service Management
2 3 (30.00%) Service Transition Manager
3 2 (20.00%) Administrator
4 1 (10.00%) Head of IT
4 1 (10.00%) Applications Support Analyst
4 1 (10.00%) Operations Manager
4 1 (10.00%) Analyst
4 1 (10.00%) Support Analyst
4 1 (10.00%) Applications Support
4 1 (10.00%) Service Operations Manager
Miscellaneous
1 3 (30.00%) CMDB
2 1 (10.00%) Open Source
Processes & Methodologies
1 10 (100.00%) Service Management
2 9 (90.00%) ITIL
3 5 (50.00%) Process Management
3 5 (50.00%) Service Delivery
4 4 (40.00%) Change Management
5 2 (20.00%) Workflow
5 2 (20.00%) ITIL V3
5 2 (20.00%) Knowledge Management
6 1 (10.00%) Performance Management
6 1 (10.00%) Programme Management
6 1 (10.00%) Configuration Management
6 1 (10.00%) Project Management
6 1 (10.00%) PRINCE
6 1 (10.00%) PRINCE2
6 1 (10.00%) E-Commerce
6 1 (10.00%) Portfolio Management
Programming Languages
1 3 (30.00%) SQL
2 1 (10.00%) C
Qualifications
1 3 (30.00%) Degree
2 1 (10.00%) MCITP
2 1 (10.00%) EXIN
2 1 (10.00%) ISEB
2 1 (10.00%) Microsoft Certification
2 1 (10.00%) MCSE
Quality Assurance & Compliance
1 5 (50.00%) SLA
Vendors
1 3 (30.00%) Remedy
2 1 (10.00%) ServiceNow