The table below looks at the statistics for ITSM skills in IT jobs advertised for the Kent region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 6 May 2016 with a comparison to the same period over the previous 2 years.

3 months to
6 May 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 93 86 104
Rank change year-on-year
-7 +18
Permanent jobs citing ITSM 4 9 8
As % of all permanent IT jobs located in Kent 0.38% 0.94% 0.66%
As % of the Processes & Methodologies category 0.43% 1.15% 0.77%
Number of salaries quoted 0 9 5
Median salary - £72,500 £55,000
Median salary % change year-on-year
- +31.81%
UK excluding London median salary £43,250 £42,500 £50,000
% change year-on-year
+1.76% -15.00%
ITSM
South East

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Kent region.

Processes & Methodologies Category
Kent
Permanent IT job ads with a match in the
Processes & Methodologies category
936 780 1043
As % of all permanent IT jobs located in Kent 88.89% 81.17% 85.99%
Number of salaries quoted 813 700 838
Median salary £42,500 £42,500 £43,500
Median salary % change year-on-year
- -2.29%
90% offered a salary of more than £27,500 £28,000 £29,000
10% offered a salary of more than £62,500 £60,000 £63,200
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

ITSM
Jobs Demand Trend in Kent

The demand trend of job ads across the Kent region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in Kent

ITSM
Salary Trend in Kent

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Kent region.

ITSM Salary Trend in Kent

ITSM
Job Locations in Kent

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Kent region over the 3 months to 6 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Chatham - 4 - -
ITSM
South East

ITSM
Top 30 Related IT Skills in Kent

For the 6 months to 6 May 2016, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Kent region with a requirement for ITSM.

1 17 (77.27%) Microsoft
2 14 (63.64%) SLA
3 12 (54.55%) Windows
3 12 (54.55%) Service Management
3 12 (54.55%) Finance
4 7 (31.82%) MS Office
5 6 (27.27%) Avaya
5 6 (27.27%) Management Information System
5 6 (27.27%) Workflow
5 6 (27.27%) VMware
5 6 (27.27%) IP Telephony
5 6 (27.27%) ISO/IEC 27001
5 6 (27.27%) Line Management
5 6 (27.27%) Case Management
6 5 (22.73%) Windows Server
6 5 (22.73%) Remedy ITSM
6 5 (22.73%) VMware Infrastructure
6 5 (22.73%) Windows Server 2008
6 5 (22.73%) Remedy
6 5 (22.73%) BMC
7 4 (18.18%) Red Hat
7 4 (18.18%) ITIL
7 4 (18.18%) Linux
7 4 (18.18%) Red Hat Enterprise Linux
7 4 (18.18%) High Availability
7 4 (18.18%) Puppet
7 4 (18.18%) SolarWinds
7 4 (18.18%) Performance Optimisation
8 3 (13.64%) Cisco
9 2 (9.09%) LAN

ITSM
Top Related IT Skills in Kent by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 7 (31.82%) MS Office
2 1 (4.55%) MS Excel
Business Applications
1 5 (22.73%) Remedy ITSM
Cloud Services
1 2 (9.09%) Office 365
2 1 (4.55%) Cloud Computing
Communications & Networking
1 6 (27.27%) IP Telephony
2 2 (9.09%) LAN
2 2 (9.09%) WAN
General
1 12 (54.55%) Finance
Job Titles
1 16 (72.73%) Analyst
2 15 (68.18%) 1st Line Support
2 15 (68.18%) 1st Line Support Analyst
2 15 (68.18%) Support Analyst
3 12 (54.55%) IT Analyst
3 12 (54.55%) IT Support
3 12 (54.55%) IT Support Analyst
4 7 (31.82%) Desktop Support
4 7 (31.82%) Service Analyst
4 7 (31.82%) Service Desk Analyst
4 7 (31.82%) Service Desk Support
4 7 (31.82%) Service Desk Support Analyst
5 6 (27.27%) 1st Line Service Desk Analyst
5 6 (27.27%) Desktop Analyst
5 6 (27.27%) Desktop Support Analyst
6 4 (18.18%) Infrastructure Engineer
7 3 (13.64%) Financial Analyst
7 3 (13.64%) Support Engineer
7 3 (13.64%) Trainee
7 3 (13.64%) Trainee Analyst
Miscellaneous
1 6 (27.27%) Management Information System
2 2 (9.09%) Statistics
3 1 (4.55%) Analytical Skills
Operating Systems
1 12 (54.55%) Windows
2 5 (22.73%) Windows Server
2 5 (22.73%) Windows Server 2008
3 4 (18.18%) Linux
3 4 (18.18%) Red Hat Enterprise Linux
4 1 (4.55%) Windows 7
4 1 (4.55%) Windows Server 2012
Processes & Methodologies
1 12 (54.55%) Service Management
2 6 (27.27%) Case Management
2 6 (27.27%) Line Management
2 6 (27.27%) Workflow
3 4 (18.18%) High Availability
3 4 (18.18%) ITIL
3 4 (18.18%) Performance Optimisation
4 2 (9.09%) Fault Analysis
4 2 (9.09%) ITIL V3
5 1 (4.55%) Continuous Improvement
5 1 (4.55%) Incident Management
5 1 (4.55%) Technical Architecture
Qualifications
1 2 (9.09%) ITIL Foundation Certificate
2 1 (4.55%) A+ Certification
Quality Assurance & Compliance
1 14 (63.64%) SLA
2 6 (27.27%) ISO/IEC 27001
System Software
1 5 (22.73%) VMware Infrastructure
2 2 (9.09%) Active Directory
3 1 (4.55%) Microsoft App-V
3 1 (4.55%) VMware Workstation
Systems Management
1 4 (18.18%) Puppet
2 2 (9.09%) MOM
2 2 (9.09%) SCCM
2 2 (9.09%) SCOM
2 2 (9.09%) Systems Management Server (SMS)
3 1 (4.55%) AirWatch
Vendors
1 17 (77.27%) Microsoft
2 6 (27.27%) Avaya
2 6 (27.27%) VMware
3 5 (22.73%) BMC
3 5 (22.73%) Remedy
4 4 (18.18%) Red Hat
4 4 (18.18%) SolarWinds
5 3 (13.64%) Cisco
6 2 (9.09%) ServiceNow
7 1 (4.55%) Citrix