The first table below looks at the demand for ITSM skills in IT jobs advertised for the Kent region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 28 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Kent region.

Location
3 months to
28 Jul 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank - 91 70
Permanent jobs citing ITSM 0 1 6
As % of all permanent IT jobs located in Kent - 0.096% 0.72%
As % of the Processes & Methodologies category - 0.13% 0.94%
Number of salaries quoted 0 0 4
Average salary - - £45,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%
Processes & Methodologies Category
Kent
Permanent IT job ads with a match in the
Processes & Methodologies category
939 765 640
As % of all permanent IT jobs located in Kent 83.69% 73.21% 77.29%
Number of salaries quoted 812 648 581
Average salary £42,500 £42,500 £40,000
Average salary % change year-on-year
- +6.25%
90% offered a salary of more than £30,000 £28,500 £26,000
10% offered a salary of more than £57,500 £57,500 £67,500
UK excluding London average salary £42,500 £40,500 £40,000
% change year-on-year
+4.93% +1.25%
ITSM
South East

ITSM
Jobs Demand Trend in Kent

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Kent region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Kent

ITSM
Salary Trend in Kent

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Kent region.

ITSM Salary Trend in Kent

ITSM
Top 30 Related IT Skills in Kent

For the 6 months to 28 July 2014, IT jobs across the Kent region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 8 (100.00%) Service Management
2 7 (87.50%) ITIL
3 5 (62.50%) Process Management
3 5 (62.50%) Service Delivery
4 4 (50.00%) Change Management
5 3 (37.50%) Degree
5 3 (37.50%) SLA
6 2 (25.00%) ITIL V3
7 1 (12.50%) Portfolio Management
7 1 (12.50%) Open Source
7 1 (12.50%) CMDB
7 1 (12.50%) Remedy ITSM
7 1 (12.50%) Performance Management
7 1 (12.50%) MCITP
7 1 (12.50%) EXIN
7 1 (12.50%) Programme Management
7 1 (12.50%) C
7 1 (12.50%) SQL
7 1 (12.50%) Crystal Reports
7 1 (12.50%) ISEB
7 1 (12.50%) Microsoft Certification
7 1 (12.50%) PRINCE
7 1 (12.50%) Remedy
7 1 (12.50%) Configuration Management
7 1 (12.50%) Project Management
7 1 (12.50%) Finance
7 1 (12.50%) CMS
7 1 (12.50%) PRINCE2
7 1 (12.50%) MCSE
7 1 (12.50%) E-Commerce

ITSM
Top Related IT Skills in Kent by Category

For the 6 months to 28 July 2014, IT jobs across the Kent region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 1 (12.50%) CMS
Business Applications
1 1 (12.50%) Remedy ITSM
Database & Business Intelligence
1 1 (12.50%) Crystal Reports
General
1 1 (12.50%) Finance
Job Titles
1 4 (50.00%) Service Manager
2 3 (37.50%) Transition Manager
2 3 (37.50%) Head of Service Management
2 3 (37.50%) Service Transition Manager
3 1 (12.50%) Service Operations Manager
3 1 (12.50%) Head of IT
3 1 (12.50%) Applications Support Analyst
3 1 (12.50%) Analyst
3 1 (12.50%) Support Analyst
3 1 (12.50%) Applications Support
3 1 (12.50%) Operations Manager
Miscellaneous
1 1 (12.50%) Open Source
1 1 (12.50%) CMDB
Processes & Methodologies
1 8 (100.00%) Service Management
2 7 (87.50%) ITIL
3 5 (62.50%) Process Management
3 5 (62.50%) Service Delivery
4 4 (50.00%) Change Management
5 2 (25.00%) ITIL V3
6 1 (12.50%) Portfolio Management
6 1 (12.50%) Performance Management
6 1 (12.50%) Programme Management
6 1 (12.50%) PRINCE
6 1 (12.50%) Configuration Management
6 1 (12.50%) Project Management
6 1 (12.50%) PRINCE2
6 1 (12.50%) E-Commerce
Programming Languages
1 1 (12.50%) C
1 1 (12.50%) SQL
Qualifications
1 3 (37.50%) Degree
2 1 (12.50%) MCITP
2 1 (12.50%) EXIN
2 1 (12.50%) ISEB
2 1 (12.50%) Microsoft Certification
2 1 (12.50%) MCSE
Quality Assurance & Compliance
1 3 (37.50%) SLA
Vendors
1 1 (12.50%) Remedy
1 1 (12.50%) ServiceNow