The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised for the Leicestershire region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 21 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Aug 2014
Same period 2013 Same period 2012
Third Line Support
Rank 83 78 75
Rank change year-on-year
-5 -3
Permanent jobs requiring a 3rd Line Support 3 2 15
As % of all permanent IT jobs located in Leicestershire 0.34% 0.29% 1.82%
As % of the Job Titles category 0.35% 0.30% 1.86%
Number of salaries quoted 3 2 13
Average salary £26,500 £29,000 £26,500
Average salary % change year-on-year
-8.62% +9.43%
UK excluding London average salary £34,000 £32,500 £35,000
% change year-on-year
+4.61% -7.14%
3rd Line Support
East Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Leicestershire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Leicestershire
Permanent IT job ads with a match in the
Job Titles category
857 669 805
As % of all permanent IT jobs located in Leicestershire 97.50% 96.68% 97.93%
Number of salaries quoted 747 602 682
Average salary £39,000 £37,500 £34,000
Average salary % change year-on-year
+4.00% +10.29%
90% offered a salary of more than £24,000 £25,000 £23,000
10% offered a salary of more than £50,000 £47,500 £50,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

3rd Line Support
Jobs Demand Trend in Leicestershire

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the Leicestershire region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in Leicestershire

3rd Line Support
Salary Trend in Leicestershire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the Leicestershire region.

3rd Line Support Salary Trend in Leicestershire

3rd Line Support
Job Locations in Leicestershire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the Leicestershire region over the 3 months to 21 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Lutterworth - 2 £26,500 -
3rd Line Support
East Midlands

3rd Line Support
Top 30 Related IT Skills in Leicestershire

For the 6 months to 21 August 2014, IT jobs across the Leicestershire region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 4 (66.67%) Windows
1 4 (66.67%) Active Directory
1 4 (66.67%) Firewall
1 4 (66.67%) Wireless
1 4 (66.67%) VMware
1 4 (66.67%) VMware Infrastructure
1 4 (66.67%) vSphere
2 3 (50.00%) DHCP
2 3 (50.00%) DNS
2 3 (50.00%) SLA
2 3 (50.00%) Microsoft
2 3 (50.00%) SAN
2 3 (50.00%) Lync
2 3 (50.00%) Office 365
2 3 (50.00%) Structured Cabling
3 2 (33.33%) SQL Server
3 2 (33.33%) MS Excel
3 2 (33.33%) SharePoint
3 2 (33.33%) Windows XP
3 2 (33.33%) MS Exchange
3 2 (33.33%) LAN
3 2 (33.33%) TCP/IP
3 2 (33.33%) Cisco
3 2 (33.33%) HP
3 2 (33.33%) Citrix
3 2 (33.33%) Cisco Certification
3 2 (33.33%) NetScreen
3 2 (33.33%) Incident Management
3 2 (33.33%) Windows Vista
3 2 (33.33%) PowerShell

3rd Line Support
Top Related IT Skills in Leicestershire by Category

For the 6 months to 21 August 2014, IT jobs across the Leicestershire region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (50.00%) Lync
2 2 (33.33%) SharePoint
2 2 (33.33%) MS Exchange
3 1 (16.67%) Site Server
Applications
1 2 (33.33%) MS Excel
2 1 (16.67%) MS Office
Cloud Services
1 3 (50.00%) Office 365
Communications & Networking
1 4 (66.67%) Firewall
1 4 (66.67%) Wireless
2 3 (50.00%) Structured Cabling
2 3 (50.00%) DNS
2 3 (50.00%) SAN
2 3 (50.00%) DHCP
3 2 (33.33%) TCP/IP
3 2 (33.33%) LAN
3 2 (33.33%) NetScreen
4 1 (16.67%) Wi-Fi
4 1 (16.67%) WLAN
4 1 (16.67%) WAN
4 1 (16.67%) VPN
4 1 (16.67%) PABX
Database & Business Intelligence
1 2 (33.33%) SQL Server
Miscellaneous
1 1 (16.67%) Client/Server
1 1 (16.67%) Thin Client
1 1 (16.67%) Management Information System
1 1 (16.67%) Fat Client
Operating Systems
1 4 (66.67%) Windows
2 2 (33.33%) Windows XP
2 2 (33.33%) Windows Vista
2 2 (33.33%) Windows 8
3 1 (16.67%) Windows 7
3 1 (16.67%) Linux
Processes & Methodologies
1 2 (33.33%) Incident Management
2 1 (16.67%) Change Control
2 1 (16.67%) ITIL
2 1 (16.67%) Service Delivery
2 1 (16.67%) Change Management
2 1 (16.67%) Disaster Recovery
2 1 (16.67%) Migration
Programming Languages
1 2 (33.33%) PowerShell
2 1 (16.67%) SQL
Qualifications
1 2 (33.33%) Cisco Certification
2 1 (16.67%) Microsoft Certification
2 1 (16.67%) VMware Certified Professional (VCP)
2 1 (16.67%) Degree
2 1 (16.67%) MCSE
2 1 (16.67%) MCSA
2 1 (16.67%) CCIE
2 1 (16.67%) CCNP
2 1 (16.67%) CCNA
2 1 (16.67%) CCA
2 1 (16.67%) Citrix Certification
Quality Assurance & Compliance
1 3 (50.00%) SLA
System Software
1 4 (66.67%) VMware Infrastructure
1 4 (66.67%) Active Directory
1 4 (66.67%) vSphere
2 2 (33.33%) Hyper-V
2 2 (33.33%) XenApp
2 2 (33.33%) XenDesktop
3 1 (16.67%) MetaFrame
Systems Management
1 1 (16.67%) Backup Exec
1 1 (16.67%) WSUS
1 1 (16.67%) SCCM
Vendors
1 4 (66.67%) VMware
2 3 (50.00%) Microsoft
3 2 (33.33%) HP
3 2 (33.33%) Citrix
3 2 (33.33%) Cisco
3 2 (33.33%) Open-E
4 1 (16.67%) Altiris
4 1 (16.67%) NetApp