The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised for the East Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 2 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Sep 2014
Same period 2013 Same period 2012
Third Line Support
Rank 157 154 139
Rank change year-on-year
-3 -15
Permanent jobs requiring a 3rd Line Support 17 18 39
As % of all permanent IT jobs located in the East Midlands 0.46% 0.56% 1.15%
As % of the Job Titles category 0.48% 0.58% 1.19%
Number of salaries quoted 12 18 27
Average salary £35,000 £31,250 £30,000
Average salary % change year-on-year
+12.00% +4.16%
90% offered a salary of more than £22,900 £25,550 £26,100
10% offered a salary of more than £44,500 £41,300 £40,000
UK excluding London average salary £34,175 £32,500 £34,500
% change year-on-year
+5.15% -5.79%
3rd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East Midlands
Permanent IT job ads with a match in the
Job Titles category
3578 3089 3267
As % of all permanent IT jobs located in the East Midlands 96.39% 95.31% 96.23%
Number of salaries quoted 2960 2594 2821
Average salary £37,500 £36,000 £37,300
Average salary % change year-on-year
+4.16% -3.48%
90% offered a salary of more than £22,500 £25,000 £23,500
10% offered a salary of more than £52,500 £56,500 £52,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

3rd Line Support
Jobs Demand Trend in the East Midlands

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the East Midlands region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the East Midlands

3rd Line Support
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the East Midlands region.

3rd Line Support Salary Trend in the East Midlands

3rd Line Support
Salary Histogram in the East Midlands

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the East Midlands region over the 3 months to 2 September 2014.

3rd Line Support Salary Histogram in the East Midlands

3rd Line Support
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the East Midlands region over the 3 months to 2 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Nottinghamshire +7 5 £40,000 +10.34%
Derbyshire -6 5 £34,500 -18.82%
Leicestershire +6 3 £26,500 -8.62% 1
Lincolnshire +11 2 £35,000 +28.44%
Northamptonshire -18 2 £37,500 +18.11%
3rd Line Support
England

3rd Line Support
Top 30 Related IT Skills in the East Midlands

For the 6 months to 2 September 2014, IT jobs across the East Midlands region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 21 (61.76%) Microsoft
2 14 (41.18%) Cisco
2 14 (41.18%) VMware
3 11 (32.35%) HP
3 11 (32.35%) Citrix
4 10 (29.41%) SQL
4 10 (29.41%) Windows
4 10 (29.41%) MS Excel
5 9 (26.47%) VMware Infrastructure
5 9 (26.47%) vSphere
6 8 (23.53%) Hyper-V
6 8 (23.53%) Firewall
6 8 (23.53%) MS Exchange
6 8 (23.53%) LAN
6 8 (23.53%) Microsoft Certification
7 7 (20.59%) DNS
7 7 (20.59%) SLA
7 7 (20.59%) NetApp
7 7 (20.59%) WAN
7 7 (20.59%) Linux
7 7 (20.59%) ITIL
7 7 (20.59%) PowerShell
8 6 (17.65%) Incident Management
8 6 (17.65%) Cisco Certification
8 6 (17.65%) SAN
8 6 (17.65%) Active Directory
8 6 (17.65%) Exchange Server 2013
9 5 (14.71%) XenServer
9 5 (14.71%) SolarWinds
9 5 (14.71%) EMC

3rd Line Support
Top Related IT Skills in the East Midlands by Category

For the 6 months to 2 September 2014, IT jobs across the East Midlands region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (23.53%) MS Exchange
2 6 (17.65%) Exchange Server 2013
3 4 (11.76%) Lync
3 4 (11.76%) Exchange Server 2010
4 2 (5.88%) Exchange Server 2007
5 1 (2.94%) Site Server
5 1 (2.94%) Blackberry Enterprise Server
5 1 (2.94%) Exchange Server 2003
5 1 (2.94%) IIS
5 1 (2.94%) Apache
5 1 (2.94%) Tomcat
5 1 (2.94%) SharePoint
Applications
1 10 (29.41%) MS Excel
2 3 (8.82%) MS Office
Business Applications
1 4 (11.76%) Summit
2 1 (2.94%) Dynamics CRM
Cloud Services
1 4 (11.76%) Office 365
Communications & Networking
1 8 (23.53%) LAN
1 8 (23.53%) Firewall
2 7 (20.59%) DNS
2 7 (20.59%) WAN
3 6 (17.65%) SAN
4 5 (14.71%) Wireless
5 4 (11.76%) Network Security
5 4 (11.76%) Cisco ASA
5 4 (11.76%) MPLS
5 4 (11.76%) BGP
6 3 (8.82%) DHCP
6 3 (8.82%) TCP/IP
6 3 (8.82%) Cisco PIX
6 3 (8.82%) Structured Cabling
7 2 (5.88%) Cisco Nexus
7 2 (5.88%) Cisco IOS
7 2 (5.88%) VPN
7 2 (5.88%) VoIP
7 2 (5.88%) NetScreen
7 2 (5.88%) OSPF
Database & Business Intelligence
1 2 (5.88%) SQL Server
2 1 (2.94%) MySQL
Development Applications
1 1 (2.94%) VSS/SourceSafe
General
1 5 (14.71%) Finance
2 4 (11.76%) Telecoms
3 3 (8.82%) Retail
4 1 (2.94%) Local Government
4 1 (2.94%) Advertising
Libraries, Frameworks & Software Standards
1 3 (8.82%) HTML
1 3 (8.82%) .NET
1 3 (8.82%) ASP.NET
1 3 (8.82%) CSS
1 3 (8.82%) XML
1 3 (8.82%) XSLT
2 1 (2.94%) COM
Miscellaneous
1 3 (8.82%) Thin Client
1 3 (8.82%) Clustering
1 3 (8.82%) Fat Client
2 1 (2.94%) Firmware
2 1 (2.94%) IVR
2 1 (2.94%) Management Information System
Operating Systems
1 10 (29.41%) Windows
2 7 (20.59%) Linux
3 4 (11.76%) UNIX
3 4 (11.76%) Windows Server 2012
4 3 (8.82%) Windows Server 2008
5 2 (5.88%) Windows Vista
5 2 (5.88%) Windows XP
5 2 (5.88%) Windows 8
6 1 (2.94%) Windows Server 2003
6 1 (2.94%) AIX
6 1 (2.94%) Windows 7
Processes & Methodologies
1 7 (20.59%) ITIL
2 6 (17.65%) Incident Management
3 5 (14.71%) Business Continuity
4 4 (11.76%) CRM
5 2 (5.88%) ERP
5 2 (5.88%) Network Design
6 1 (2.94%) Information Security
6 1 (2.94%) Agile Software Development
6 1 (2.94%) Problem Management
6 1 (2.94%) Capacity Planning
6 1 (2.94%) ITIL V3
6 1 (2.94%) Agile Project Management
6 1 (2.94%) Network Monitoring
6 1 (2.94%) Mentoring
6 1 (2.94%) Project Management
6 1 (2.94%) Service Delivery
6 1 (2.94%) Change Management
6 1 (2.94%) Disaster Recovery
6 1 (2.94%) Migration
Programming Languages
1 10 (29.41%) SQL
2 7 (20.59%) PowerShell
3 4 (11.76%) JavaScript
4 3 (8.82%) C#
Qualifications
1 8 (23.53%) Microsoft Certification
2 6 (17.65%) Cisco Certification
3 5 (14.71%) CCNP
3 5 (14.71%) CCNA
3 5 (14.71%) VMware Certified Professional (VCP)
4 4 (11.76%) MCTS
4 4 (11.76%) CCA
4 4 (11.76%) Citrix Certification
4 4 (11.76%) MCSE
5 3 (8.82%) CCIE
5 3 (8.82%) VCP4
5 3 (8.82%) VCAP
5 3 (8.82%) ITIL Certification
5 3 (8.82%) VCP5
6 1 (2.94%) CCSA
6 1 (2.94%) CCSE
6 1 (2.94%) CCEE
6 1 (2.94%) Degree
6 1 (2.94%) MCSA
Quality Assurance & Compliance
1 7 (20.59%) SLA
System Software
1 9 (26.47%) VMware Infrastructure
1 9 (26.47%) vSphere
2 8 (23.53%) Hyper-V
3 6 (17.65%) Active Directory
4 5 (14.71%) XenServer
5 4 (11.76%) XenDesktop
5 4 (11.76%) XenApp
6 3 (8.82%) VMware ESX
6 3 (8.82%) VMware ESXi
6 3 (8.82%) vCloud
7 2 (5.88%) Microsoft App-V
8 1 (2.94%) Terminal Services
8 1 (2.94%) ISA Server
8 1 (2.94%) Forefront TMG
8 1 (2.94%) IAG
8 1 (2.94%) UAG
Systems Management
1 3 (8.82%) SCVMM
2 2 (5.88%) SCCM
3 1 (2.94%) WSUS
3 1 (2.94%) Cacti
3 1 (2.94%) SolarWinds Orion
3 1 (2.94%) Symantec Enterprise Vault
Vendors
1 21 (61.76%) Microsoft
2 14 (41.18%) Cisco
2 14 (41.18%) VMware
3 11 (32.35%) HP
3 11 (32.35%) Citrix
4 7 (20.59%) NetApp
5 5 (14.71%) EMC
5 5 (14.71%) SolarWinds
6 4 (11.76%) McAfee
7 3 (8.82%) Computacenter
7 3 (8.82%) CheckPoint
8 2 (5.88%) IBM
8 2 (5.88%) Open-E
9 1 (2.94%) F5
9 1 (2.94%) AppSense
9 1 (2.94%) Symantec
9 1 (2.94%) Avaya
9 1 (2.94%) BMC