The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the Newport region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 22 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Newport region.

Location
3 months to
22 May 2013
Same period 2012 Same period 2011
Second Line Support
Rank 25 - 20
Rank change year-on-year
- 0
Permanent jobs requiring a 2nd Line Support 3 0 2
As % of all permanent IT jobs located in Newport 2.273% - 1.923%
As % of the Job Titles category 2.290% - 2.020%
Number of salaries quoted 3 0 2
Average salary £29,139 - £26,500
UK excluding London average salary £25,000 £24,500 £24,000
% change year-on-year
+2.04% +2.08%
All Job Titles
Newport
Permanent IT job ads with a match in the
Job Titles category
131 116 99
As % of all permanent IT jobs located in Newport 99.24% 100.00% 95.19%
Number of salaries quoted 117 108 94
Average salary £33,000 £35,000 £33,250
Average salary % change year-on-year
-5.71% +5.26%
90% offered a salary of more than £27,500 £28,800 £26,500
10% offered a salary of more than £41,000 £50,000 £42,900
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
2nd Line Support
South Wales

2nd Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support across the Newport region as a proportion of the total demand within the Job Titles category.

Newport 2nd Line Support Jobs Demand Trend

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Newport region.

Newport 2nd Line Support Salary Trend

2nd Line Support
Top 23 Related IT Skills

For the 6 months to 22 May 2013, IT jobs across the Newport region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 3 (75.00%) SharePoint
1 3 (75.00%) Management Information System
1 3 (75.00%) Incident Management
1 3 (75.00%) Problem Management
1 3 (75.00%) SharePoint 2010
2 1 (25.00%) Exchange Server 2010
2 1 (25.00%) IP Telephony
2 1 (25.00%) Exchange Server 2007
2 1 (25.00%) WatchGuard
2 1 (25.00%) Windows Server 2008
2 1 (25.00%) Hyper-V
2 1 (25.00%) Windows 7
2 1 (25.00%) VMware
2 1 (25.00%) Clustering
2 1 (25.00%) MS Office
2 1 (25.00%) Windows
2 1 (25.00%) Windows XP
2 1 (25.00%) MS Exchange
2 1 (25.00%) Cisco
2 1 (25.00%) Microsoft
2 1 (25.00%) Active Directory
2 1 (25.00%) HP
2 1 (25.00%) Windows Server 2003

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 22 May 2013, IT jobs across the Newport region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (75.00%) SharePoint
1 3 (75.00%) SharePoint 2010
2 1 (25.00%) Exchange Server 2010
2 1 (25.00%) Exchange Server 2007
2 1 (25.00%) MS Exchange
Applications
1 1 (25.00%) MS Office
Communications & Networking
1 1 (25.00%) IP Telephony
Miscellaneous
1 3 (75.00%) Management Information System
2 1 (25.00%) Clustering
Operating Systems
1 1 (25.00%) Windows Server 2008
1 1 (25.00%) Windows 7
1 1 (25.00%) Windows
1 1 (25.00%) Windows XP
1 1 (25.00%) Windows Server 2003
Processes & Methodologies
1 3 (75.00%) Incident Management
1 3 (75.00%) Problem Management
System Software
1 1 (25.00%) Hyper-V
1 1 (25.00%) Active Directory
Vendors
1 1 (25.00%) WatchGuard
1 1 (25.00%) VMware
1 1 (25.00%) Cisco
1 1 (25.00%) Microsoft
1 1 (25.00%) HP