The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Newport region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 17 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Apr 2015
Same period 2014 Same period 2013
Second Line Support
Rank 34 - 25
Rank change year-on-year
- 0
Permanent jobs requiring a 2nd Line Support 5 0 3
As % of all permanent IT jobs located in Newport 2.48% - 2.52%
As % of the Job Titles category 2.59% - 2.54%
Number of salaries quoted 4 0 3
Average salary £24,000 - £29,139
UK excluding London average salary £25,000 £24,000 £24,500
% change year-on-year
+4.16% -2.04%
2nd Line Support
South Wales

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Newport region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Newport
Permanent IT job ads with a match in the
Job Titles category
193 150 118
As % of all permanent IT jobs located in Newport 95.54% 94.94% 99.16%
Number of salaries quoted 180 117 103
Average salary £36,000 £35,000 £35,000
Average salary % change year-on-year
+2.85% -
90% offered a salary of more than £24,000 £20,000 £29,000
10% offered a salary of more than £45,000 £42,500 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Newport

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Newport region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Newport

2nd Line Support
Salary Trend in Newport

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Newport region.

2nd Line Support Salary Trend in Newport

2nd Line Support
Top 30 Related IT Skills in Newport

For the 6 months to 17 April 2015, IT jobs across the Newport region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 5 (83.33%) Windows
2 4 (66.67%) Cisco
2 4 (66.67%) VMware
2 4 (66.67%) Windows Server 2008
2 4 (66.67%) MS Exchange
2 4 (66.67%) Windows Server 2003
3 3 (50.00%) Firewall
3 3 (50.00%) Exchange Server 2003
3 3 (50.00%) Hyper-V
3 3 (50.00%) Windows Server 2012
3 3 (50.00%) Exchange Server 2013
3 3 (50.00%) Terminal Services
4 2 (33.33%) Active Directory
5 1 (16.67%) Nortel
5 1 (16.67%) Citrix
5 1 (16.67%) Microsoft Certification
5 1 (16.67%) Blackberry
5 1 (16.67%) LAN
5 1 (16.67%) VoIP
5 1 (16.67%) SLA
5 1 (16.67%) MS Excel
5 1 (16.67%) MS Office
5 1 (16.67%) ITIL
5 1 (16.67%) Exchange Server 2007
5 1 (16.67%) Security Cleared
5 1 (16.67%) VMware Infrastructure
5 1 (16.67%) Contact Management
5 1 (16.67%) Windows 2000 Server
5 1 (16.67%) Military
5 1 (16.67%) IP Telephony

2nd Line Support
Top Related IT Skills in Newport by Category

For the 6 months to 17 April 2015, IT jobs across the Newport region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (66.67%) MS Exchange
2 3 (50.00%) Exchange Server 2003
2 3 (50.00%) Exchange Server 2013
3 1 (16.67%) Exchange Server 2007
3 1 (16.67%) Exchange Server 2010
Applications
1 1 (16.67%) MS Office
1 1 (16.67%) MS Excel
Communications & Networking
1 3 (50.00%) Firewall
2 1 (16.67%) IP Telephony
2 1 (16.67%) LAN
2 1 (16.67%) VoIP
General
1 1 (16.67%) Military
Miscellaneous
1 1 (16.67%) Blackberry
Operating Systems
1 5 (83.33%) Windows
2 4 (66.67%) Windows Server 2003
2 4 (66.67%) Windows Server 2008
3 3 (50.00%) Windows Server 2012
4 1 (16.67%) Windows 2000 Server
4 1 (16.67%) Windows 7
Processes & Methodologies
1 1 (16.67%) ITIL
1 1 (16.67%) Service Delivery
1 1 (16.67%) Contact Management
Qualifications
1 1 (16.67%) Microsoft Certification
1 1 (16.67%) MCITP
1 1 (16.67%) Security Cleared
Quality Assurance & Compliance
1 1 (16.67%) SLA
System Software
1 3 (50.00%) Terminal Services
1 3 (50.00%) Hyper-V
2 2 (33.33%) Active Directory
3 1 (16.67%) VMware Infrastructure
Vendors
1 4 (66.67%) Cisco
1 4 (66.67%) VMware
2 1 (16.67%) Microsoft
2 1 (16.67%) Nortel
2 1 (16.67%) Citrix