1st/2nd Line Support Jobs in Norfolk

1st/2nd Line Support
East of England > Norfolk

The median 1st/2nd Line Support salary in Norfolk is £31,000 per year according to job vacancies posted during the 6 months to 26 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
26 Apr 2024
Same period 2023 Same period 2022
Rank 63 - 30
Rank change year-on-year - - -3
Permanent jobs requiring a 1st/2nd Line Support 8 0 1
As % of all permanent jobs advertised in Norfolk 1.07% - 0.51%
As % of the Job Titles category 1.14% - 0.69%
Number of salaries quoted 6 0 1
10th Percentile £25,125 - -
25th Percentile £29,000 - £23,721
Median annual salary (50th Percentile) £31,000 - £24,594
Median % change year-on-year - - -18.02%
75th Percentile £33,000 - £25,468
90th Percentile - - -
East of England median annual salary £31,000 £28,500 £26,500
% change year-on-year +8.77% +7.55% +3.92%

All Permanent IT Job Vacancies
Norfolk

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Norfolk. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Norfolk with a recognized job title 700 189 144
% of permanent jobs with a recognized job title 93.33% 72.69% 73.10%
Number of salaries quoted 476 95 87
10th Percentile £26,000 £24,000 £20,250
25th Percentile £29,000 £32,750 £26,500
Median annual salary (50th Percentile) £40,000 £41,000 £40,057
Median % change year-on-year -2.44% +2.35% +0.14%
75th Percentile £52,500 £55,000 £51,250
90th Percentile £58,125 £67,860 £62,500
East of England median annual salary £47,500 £55,000 £50,000
% change year-on-year -13.64% +10.00% -

1st/2nd Line Support
Job Vacancy Trend in Norfolk

Job postings that featured 1st/2nd Line Support in the job title as a proportion of all IT jobs advertised in Norfolk.

Job vacancy trend for 1st/2nd Line Support in Norfolk

1st/2nd Line Support
Salary Trend in Norfolk

3-month moving average salary quoted in jobs citing 1st/2nd Line Support in Norfolk.

Salary trend for 1st/2nd Line Support in Norfolk

1st/2nd Line Support
Job Locations in Norfolk

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support within the Norfolk region over the 6 months to 26 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Norwich - 7 £31,000 -
1st/2nd Line Support
East of England

1st/2nd Line Support Skill Set
Top 26 Co-occurring Skills and Capabilities in Norfolk

For the 6 months to 26 April 2024, 1st/2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Norfolk region featuring 1st/2nd Line Support in the job title.

1 7 (87.50%) Microsoft 365
2 6 (75.00%) Finance
2 6 (75.00%) Windows
3 5 (62.50%) Publishing
3 5 (62.50%) VMware
3 5 (62.50%) DHCP
3 5 (62.50%) TCP/IP
3 5 (62.50%) DNS
3 5 (62.50%) Active Directory
3 5 (62.50%) Customer Service
3 5 (62.50%) Web Development
3 5 (62.50%) Windows Server
4 3 (37.50%) Problem-Solving
4 3 (37.50%) Social Skills
4 3 (37.50%) Microsoft
5 2 (25.00%) Agile
5 2 (25.00%) VoIP
6 1 (12.50%) Continuous Improvement
6 1 (12.50%) Customer-Centric Approach
6 1 (12.50%) Proactive Monitoring
6 1 (12.50%) Customer-Centricity
6 1 (12.50%) Collaborative Culture
6 1 (12.50%) ITIL
6 1 (12.50%) Legal
6 1 (12.50%) Microsoft Certification
6 1 (12.50%) A+ Certification

1st/2nd Line Support Skill Set
Co-occurring Skills and Capabilities in Norfolk by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Cloud Services
1 7 (87.50%) Microsoft 365
Communications & Networking
1 5 (62.50%) DHCP
1 5 (62.50%) DNS
1 5 (62.50%) TCP/IP
2 2 (25.00%) VoIP
General
1 6 (75.00%) Finance
2 5 (62.50%) Publishing
3 3 (37.50%) Social Skills
4 1 (12.50%) Legal
Operating Systems
1 6 (75.00%) Windows
2 5 (62.50%) Windows Server
Processes & Methodologies
1 5 (62.50%) Customer Service
1 5 (62.50%) Web Development
2 3 (37.50%) Problem-Solving
3 2 (25.00%) Agile
4 1 (12.50%) Collaborative Culture
4 1 (12.50%) Continuous Improvement
4 1 (12.50%) Customer-Centric Approach
4 1 (12.50%) Customer-Centricity
4 1 (12.50%) ITIL
4 1 (12.50%) Proactive Monitoring
Qualifications
1 1 (12.50%) A+ Certification
1 1 (12.50%) Microsoft Certification
System Software
1 5 (62.50%) Active Directory
Vendors
1 5 (62.50%) VMware
2 3 (37.50%) Microsoft