The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the North East region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Second Line Support Analyst
Rank 74 73 68
Rank change year-on-year
-1 -5
Permanent jobs requiring a 2nd Line Support Analyst 2 2 2
As % of all permanent IT jobs located in the North East 0.23% 0.30% 0.25%
As % of the Job Titles category 0.24% 0.31% 0.26%
Number of salaries quoted 2 0 2
Average salary £25,000 - £17,000
UK excluding London average salary £24,000 £23,500 £25,000
% change year-on-year
+2.12% -6.00%
2nd Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North East
Permanent IT job ads with a match in the
Job Titles category
825 638 771
As % of all permanent IT jobs located in the North East 96.72% 96.52% 97.23%
Number of salaries quoted 592 538 658
Average salary £33,500 £36,500 £35,000
Average salary % change year-on-year
-8.21% +4.28%
90% offered a salary of more than £22,500 £22,500 £23,400
10% offered a salary of more than £50,000 £62,500 £50,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

2nd Line Support Analyst
Jobs Demand Trend in the North East

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the North East region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in the North East

2nd Line Support Analyst
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the North East region.

2nd Line Support Analyst Salary Trend in the North East

2nd Line Support Analyst
Job Locations in the North East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the North East region over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Northumberland - 1 £25,000 -
Tyne and Wear - 1 £25,000 -
2nd Line Support Analyst
England

2nd Line Support Analyst
Top 18 Related IT Skills in the North East

For the 6 months to 22 August 2014, IT jobs across the North East region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 6 (100.00%) Windows
1 6 (100.00%) Active Directory
2 5 (83.33%) VMware
3 4 (66.67%) MS Exchange
3 4 (66.67%) ITIL
3 4 (66.67%) Exchange Server 2010
3 4 (66.67%) Exchange Server 2003
3 4 (66.67%) Exchange Server 2007
4 2 (33.33%) Citrix
4 2 (33.33%) SAN
4 2 (33.33%) SQL
4 2 (33.33%) SQL Server
5 1 (16.67%) MS Office
5 1 (16.67%) VPN
5 1 (16.67%) Microsoft
5 1 (16.67%) Windows 7
5 1 (16.67%) CMDB
5 1 (16.67%) Service Management

2nd Line Support Analyst
Top Related IT Skills in the North East by Category

For the 6 months to 22 August 2014, IT jobs across the North East region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (66.67%) MS Exchange
1 4 (66.67%) Exchange Server 2010
1 4 (66.67%) Exchange Server 2003
1 4 (66.67%) Exchange Server 2007
Applications
1 1 (16.67%) MS Office
Communications & Networking
1 2 (33.33%) SAN
2 1 (16.67%) VPN
Database & Business Intelligence
1 2 (33.33%) SQL Server
Miscellaneous
1 1 (16.67%) CMDB
Operating Systems
1 6 (100.00%) Windows
2 1 (16.67%) Windows 7
Processes & Methodologies
1 4 (66.67%) ITIL
2 1 (16.67%) Service Management
Programming Languages
1 2 (33.33%) SQL
System Software
1 6 (100.00%) Active Directory
Vendors
1 5 (83.33%) VMware
2 2 (33.33%) Citrix
3 1 (16.67%) Microsoft