The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 29 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Jan 2015
Same period 2014 Same period 2013
Second Line Support Analyst
Rank 630 660 706
Rank change year-on-year
+30 +46
Permanent jobs requiring a 2nd Line Support Analyst 210 196 166
As % of all permanent IT jobs located in England 0.22% 0.20% 0.16%
As % of the Job Titles category 0.23% 0.21% 0.17%
Number of salaries quoted 188 172 153
Average salary £27,500 £25,000 £25,000
Average salary % change year-on-year
+10.00% -
90% offered a salary of more than £22,500 £21,500 £21,000
10% offered a salary of more than £37,950 £32,500 £37,500
UK excluding London average salary £26,000 £25,000 £24,000
% change year-on-year
+4.00% +4.16%
2nd Line Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
92117 91934 99163
As % of all permanent IT jobs located in England 94.82% 94.57% 95.12%
Number of salaries quoted 77310 75065 85756
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in England

2nd Line Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the England region.

2nd Line Support Analyst Salary Trend in England

2nd Line Support Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the England region over the 3 months to 29 January 2015.

2nd Line Support Analyst Salary Histogram in England

2nd Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the England region over the 3 months to 29 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +22 95 £29,000 +9.43% 8
South East -22 39 £26,500 +1.92% 5
East Midlands +18 17 £26,250 +16.66% 2
Yorkshire +2 14 £20,000 -13.97% 3
West Midlands -7 14 £25,000 -
East of England -15 13 £27,250 -22.14% 2
North West -14 10 £23,000 +4.54% 2
South West -21 7 £22,750 +5.81% 1
North East -7 1 £26,000 +1.96%
2nd Line Support Analyst
UK

2nd Line Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 29 January 2015, IT jobs across the England region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 324 (70.74%) Windows
2 212 (46.29%) Active Directory
3 182 (39.74%) Microsoft
4 141 (30.79%) MS Office
5 133 (29.04%) MS Excel
6 130 (28.38%) Windows 7
7 125 (27.29%) MS Exchange
7 125 (27.29%) ITIL
8 115 (25.11%) Windows XP
9 105 (22.93%) Citrix
10 94 (20.52%) SQL
11 81 (17.69%) Windows Server 2008
12 67 (14.63%) VMware
13 65 (14.19%) TCP/IP
14 63 (13.76%) Finance
15 62 (13.54%) SQL Server
16 59 (12.88%) Windows Server 2003
17 56 (12.23%) DNS
18 55 (12.01%) SLA
19 52 (11.35%) Cisco
20 50 (10.92%) Microsoft Certification
21 49 (10.70%) DHCP
21 49 (10.70%) Exchange Server 2010
22 48 (10.48%) LAN
23 47 (10.26%) VMware Infrastructure
24 46 (10.04%) Exchange Server 2007
24 46 (10.04%) Blackberry
25 43 (9.39%) Linux
26 37 (8.08%) Analytical Skills
27 36 (7.86%) Degree

2nd Line Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 29 January 2015, IT jobs across the England region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 125 (27.29%) MS Exchange
2 49 (10.70%) Exchange Server 2010
3 46 (10.04%) Exchange Server 2007
4 32 (6.99%) Blackberry Enterprise Server
5 22 (4.80%) IIS
6 20 (4.37%) Exchange Server 2003
7 11 (2.40%) SharePoint
8 10 (2.18%) Lync
8 10 (2.18%) Apache
9 9 (1.97%) IBM Notes
10 3 (0.66%) CMS
11 2 (0.44%) Moodle
11 2 (0.44%) SharePoint 2013
11 2 (0.44%) Exchange Server 2013
11 2 (0.44%) Drupal
11 2 (0.44%) nginx
11 2 (0.44%) WordPress
11 2 (0.44%) Tomcat
12 1 (0.22%) Apache Solr
12 1 (0.22%) WorkSite
Applications
1 141 (30.79%) MS Office
2 133 (29.04%) MS Excel
3 9 (1.97%) MS PowerPoint
4 6 (1.31%) MS Project
4 6 (1.31%) MS Visio
5 2 (0.44%) Acrobat
6 1 (0.22%) InDesign
Business Applications
1 2 (0.44%) Dynamics AX
2 1 (0.22%) SalesLogix
2 1 (0.22%) Magento
Cloud Services
1 6 (1.31%) Office 365
1 6 (1.31%) SaaS
2 4 (0.87%) Google Apps
2 4 (0.87%) Amazon AWS
3 2 (0.44%) Microsoft Azure
4 1 (0.22%) Cloud Computing
Communications & Networking
1 65 (14.19%) TCP/IP
2 56 (12.23%) DNS
3 49 (10.70%) DHCP
4 48 (10.48%) LAN
5 36 (7.86%) WAN
5 36 (7.86%) VPN
6 34 (7.42%) Firewall
7 22 (4.80%) VoIP
8 18 (3.93%) Internet
9 12 (2.62%) SAN
10 7 (1.53%) Network Security
11 6 (1.31%) PBX
11 6 (1.31%) IP Telephony
12 5 (1.09%) Wi-Fi
13 4 (0.87%) Wireless
14 3 (0.66%) IPsec
14 3 (0.66%) SSL
14 3 (0.66%) Ethernet
15 2 (0.44%) Cisco IOS
15 2 (0.44%) NAS
Database & Business Intelligence
1 62 (13.54%) SQL Server
2 19 (4.15%) MySQL
3 4 (0.87%) MarkLogic
4 3 (0.66%) SQL Server 2008
5 2 (0.44%) SQL Server Reporting Services
5 2 (0.44%) SQL Server 2005
5 2 (0.44%) SQL Server Integration Services
6 1 (0.22%) Data Warehouse
6 1 (0.22%) Crystal Reports
6 1 (0.22%) Oracle Database 11g
6 1 (0.22%) Oracle Database
6 1 (0.22%) Relational Database
Development Applications
1 3 (0.66%) Toad
1 3 (0.66%) Talend Open Studio
1 3 (0.66%) FishEye
2 2 (0.44%) Git (software)
2 2 (0.44%) Subversion
2 2 (0.44%) JIRA
3 1 (0.22%) Eclipse
General
1 63 (13.76%) Finance
2 23 (5.02%) Retail
3 22 (4.80%) Law
4 17 (3.71%) Banking
5 13 (2.84%) Telecoms
6 10 (2.18%) Legal
7 8 (1.75%) Manufacturing
8 7 (1.53%) Publishing
9 6 (1.31%) German Language
10 5 (1.09%) Advertising
10 5 (1.09%) Financial Institution
10 5 (1.09%) French Language
11 3 (0.66%) Back Office
12 2 (0.44%) Pharmaceutical
12 2 (0.44%) Investment Banking
12 2 (0.44%) Retail Banking
12 2 (0.44%) Italian Language
12 2 (0.44%) Russian Language
12 2 (0.44%) Spanish Language
12 2 (0.44%) Front Office
Libraries, Frameworks & Software Standards
1 22 (4.80%) .NET
2 10 (2.18%) XML
2 10 (2.18%) CSS
3 9 (1.97%) HTML
4 8 (1.75%) Web Services
5 6 (1.31%) FIX Protocol
6 4 (0.87%) J2EE
6 4 (0.87%) .NET Framework
7 3 (0.66%) ASP.NET
8 2 (0.44%) Software Packaging
8 2 (0.44%) COM
9 1 (0.22%) XSLT
9 1 (0.22%) Classic ASP
9 1 (0.22%) Servlets
Miscellaneous
1 46 (10.04%) Blackberry
2 37 (8.08%) Analytical Skills
3 13 (2.84%) Management Information System
4 12 (2.62%) Fat Client
4 12 (2.62%) Thin Client
5 10 (2.18%) Video Conferencing
6 8 (1.75%) iPad
6 8 (1.75%) Mathematics
7 7 (1.53%) EPoS
7 7 (1.53%) iPhone
7 7 (1.53%) Open Source
8 6 (1.31%) Foreign Exchange (FX)
8 6 (1.31%) Derivative
9 5 (1.09%) Handset
9 5 (1.09%) Computer Science
10 4 (0.87%) Client/Server
10 4 (0.87%) IVR
11 3 (0.66%) PDA
12 2 (0.44%) Mobile App
12 2 (0.44%) FMCG
Operating Systems
1 324 (70.74%) Windows
2 130 (28.38%) Windows 7
3 115 (25.11%) Windows XP
4 81 (17.69%) Windows Server 2008
5 59 (12.88%) Windows Server 2003
6 43 (9.39%) Linux
7 32 (6.99%) UNIX
8 31 (6.77%) Windows Server 2012
9 26 (5.68%) Windows 8
10 25 (5.46%) Windows Vista
11 13 (2.84%) Android
12 10 (2.18%) Windows 2000 Server
12 10 (2.18%) Red Hat Enterprise Linux
13 8 (1.75%) Apple iOS
14 6 (1.31%) Mac OS X
15 5 (1.09%) VMS
16 4 (0.87%) Windows 2000
17 3 (0.66%) Mac OS
17 3 (0.66%) CentOS
18 2 (0.44%) Windows Mobile
Processes & Methodologies
1 125 (27.29%) ITIL
2 26 (5.68%) Change Control
2 26 (5.68%) Incident Management
3 25 (5.46%) Problem Management
4 21 (4.59%) CRM
5 18 (3.93%) Project Planning
5 18 (3.93%) Service Management
6 16 (3.49%) Information Security
7 12 (2.62%) Time Management
7 12 (2.62%) E-Commerce
8 11 (2.40%) Information Security Management
8 11 (2.40%) Security Management
9 9 (1.97%) Service Delivery
9 9 (1.97%) ISMS
9 9 (1.97%) Network Management
10 8 (1.75%) Root Cause Analysis
11 7 (1.53%) Mobile Device Management
11 7 (1.53%) Mentoring
12 6 (1.31%) Performance Tuning
12 6 (1.31%) Risk Analysis
Programming Languages
1 94 (20.52%) SQL
2 19 (4.15%) Java
3 12 (2.62%) PL/SQL
4 9 (1.97%) JavaScript
5 7 (1.53%) Perl
5 7 (1.53%) C
5 7 (1.53%) PowerShell
6 6 (1.31%) VB
7 5 (1.09%) PHP
7 5 (1.09%) Bash Shell
8 4 (0.87%) VBScript
9 3 (0.66%) VB.NET
10 2 (0.44%) C#
10 2 (0.44%) XPath
11 1 (0.22%) Objective-C
11 1 (0.22%) Python
11 1 (0.22%) C++
11 1 (0.22%) VBA
11 1 (0.22%) T-SQL
11 1 (0.22%) R
Qualifications
1 50 (10.92%) Microsoft Certification
2 36 (7.86%) Degree
3 33 (7.21%) MCSE
4 18 (3.93%) MCP
5 12 (2.62%) MCITP
6 11 (2.40%) Cisco Certification
6 11 (2.40%) CCNA
7 10 (2.18%) ITIL Certification
8 9 (1.97%) MCSA
9 6 (1.31%) Security Cleared
9 6 (1.31%) MCTS
10 5 (1.09%) VMware Certified Professional (VCP)
10 5 (1.09%) ITIL Foundation Certificate
11 3 (0.66%) MOS
11 3 (0.66%) A+ Certification
12 2 (0.44%) Citrix Certification
13 1 (0.22%) PRINCE2 Certification
13 1 (0.22%) CCA
13 1 (0.22%) CCNP
Quality Assurance & Compliance
1 55 (12.01%) SLA
2 9 (1.97%) ISO/IEC 27001
3 2 (0.44%) QA
System Software
1 212 (46.29%) Active Directory
2 47 (10.26%) VMware Infrastructure
3 11 (2.40%) Hyper-V
4 9 (1.97%) Terminal Services
5 8 (1.75%) XenApp
6 7 (1.53%) vSphere
7 6 (1.31%) VMware Workstation
8 4 (0.87%) Samba
8 4 (0.87%) VMware ESX
9 3 (0.66%) XenDesktop
10 2 (0.44%) ISA Server
11 1 (0.22%) Microsoft App-V
11 1 (0.22%) Citrix Presentation Server
Systems Management
1 26 (5.68%) SCCM
2 12 (2.62%) WSUS
3 5 (1.09%) Norton AntiVirus
4 4 (0.87%) Dollar Universe
4 4 (0.87%) Puppet
4 4 (0.87%) Nagios
5 3 (0.66%) Backup Exec
5 3 (0.66%) Casper Suite
6 1 (0.22%) DameWare
6 1 (0.22%) ZENworks
6 1 (0.22%) MAILsweeper
6 1 (0.22%) SCOM
6 1 (0.22%) Symantec Enterprise Vault
Vendors
1 182 (39.74%) Microsoft
2 105 (22.93%) Citrix
3 67 (14.63%) VMware
4 52 (11.35%) Cisco
5 21 (4.59%) Dell
6 20 (4.37%) Avaya
7 16 (3.49%) Wyse
8 13 (2.84%) Oracle
9 12 (2.62%) Apple
10 11 (2.40%) ServiceNow
11 10 (2.18%) Mitel
12 9 (1.97%) Lotus
12 9 (1.97%) Bloomberg
12 9 (1.97%) Sybase
13 8 (1.75%) Symantec
13 8 (1.75%) Reuters
14 7 (1.53%) HP
15 6 (1.31%) NetApp
15 6 (1.31%) Kofax
16 5 (1.09%) Perforce
Nottingham, Nottinghamshire
TDX Group
Salary: Salary competitive + Bonus, Pension, Healthcare
Posted: 3 hours ago
Leeds, West Yorkshire
Fruition IT Resources Limited
Posted: 6 hours ago
Nottingham, Nottinghamshire
Bluetownonline
Salary: £20,566 - 21,777 per year
Posted: Yesterday
Warrington, Cheshire
Candidate Source
Salary: Up to £25,000 per annum + bonus and benefits
Posted: 2 days ago
Woking, Surrey
Broady Limited
Salary: From £22,000 to £27,000 per annum + shift allowance + benefits
Posted: 4 days ago
Croydon, Surrey
Vantage Recruitment Solutions Ltd
Salary: From £25,000 to £30,000 per annum
Posted: 4 days ago
Middlewich, Cheshire
AWD Recruitment
Salary: up to £21,000 + Benefits
Posted: 5 days ago
London
Circle Recruitment
Salary: £25000 - £30000 per annum + Benefits
Posted: 5 days ago
Sheffield, South Yorkshire
ARC IT Recruitment Ltd
Salary: £30000 Per Annum
Posted: 5 days ago
Exeter, Devon
Edge Specialist Recruitment
Salary: £16000 - £20000 per annum + Bens
Posted: 6 days ago
Bradford
Blue Town Online
Salary: £17.5k per year
Posted: 7 days ago
West London
Fitzrovia I.T. Limited
Salary: Up to £28,000 per annum
Posted: 13 days ago
West London
DP Connect
Salary: £20000 - £30000 per annum + Excellent benefits and Training
Posted: 14 days ago
Farnborough
Recruitment Genius
Salary: £22000 - £27000 per annum
Posted: 14 days ago
Canterbury
Greywood Associates Limited
Salary: £20000 - £26000 per annum
Posted: 20 days ago
West London
DP Connect
Salary: £24000 per annum
Posted: 22 days ago
Welwyn Garden City
Interquest - IQ ESM
Salary: £20000 - £30000 per annum + Benefits
Posted: 23 days ago