The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 2 June 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Jun 2015
Same period 2014 Same period 2013
Second Line Support Analyst
Rank 654 657 731
Rank change year-on-year
+3 +74
Permanent jobs requiring a 2nd Line Support Analyst 206 246 135
As % of all permanent IT jobs located in England 0.21% 0.22% 0.14%
As % of the Job Titles category 0.22% 0.24% 0.14%
Number of salaries quoted 184 230 127
Average salary £27,000 £25,500 £25,000
Average salary % change year-on-year
+5.88% +2.00%
90% offered a salary of more than £21,500 £20,000 £20,000
10% offered a salary of more than £35,000 £35,000 £35,500
UK excluding London average salary £24,500 £24,000 £24,500
% change year-on-year
+2.08% -2.04%
2nd Line Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
93721 103870 94495
As % of all permanent IT jobs located in England 94.64% 94.60% 94.63%
Number of salaries quoted 77961 86096 79484
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,500 £27,000
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in England

2nd Line Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the England region.

2nd Line Support Analyst Salary Trend in England

2nd Line Support Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the England region over the 3 months to 2 June 2015.

2nd Line Support Analyst Salary Histogram in England

2nd Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the England region over the 3 months to 2 June 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +48 94 £32,500 +18.18% 8
South East -1 47 £25,000 +2.04% 4
East of England -3 17 £24,000 -7.24% 1
East Midlands +13 12 £23,750 -22.76%
Yorkshire -12 12 £22,500 +12.50% 1
West Midlands -10 9 £22,500 +3.44% 1
North West -1 7 £20,750 -1.19% 2
South West -14 5 £26,000 +10.63% 2
North East -4 3 £31,000 +24.00%
2nd Line Support Analyst
UK

2nd Line Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 2 June 2015, IT jobs across the England region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 300 (68.81%) Windows
2 225 (51.61%) Active Directory
3 200 (45.87%) Microsoft
4 140 (32.11%) MS Office
5 129 (29.59%) Citrix
6 127 (29.13%) ITIL
6 127 (29.13%) MS Excel
7 122 (27.98%) Windows 7
8 113 (25.92%) MS Exchange
9 80 (18.35%) Finance
10 74 (16.97%) VMware
11 72 (16.51%) Windows XP
12 62 (14.22%) Windows Server 2008
13 59 (13.53%) SQL
14 58 (13.30%) Blackberry
15 55 (12.61%) SQL Server
16 54 (12.39%) TCP/IP
16 54 (12.39%) Cisco
17 52 (11.93%) Microsoft Certification
17 52 (11.93%) WAN
18 51 (11.70%) LAN
19 49 (11.24%) Windows Server 2003
20 47 (10.78%) VMware Infrastructure
21 45 (10.32%) Exchange Server 2010
21 45 (10.32%) SLA
22 40 (9.17%) Firewall
22 40 (9.17%) Degree
23 35 (8.03%) DNS
24 34 (7.80%) MCSE
25 32 (7.34%) Windows Server 2012

2nd Line Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 2 June 2015, IT jobs across the England region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 113 (25.92%) MS Exchange
2 45 (10.32%) Exchange Server 2010
3 24 (5.50%) Exchange Server 2007
4 23 (5.28%) SharePoint
4 23 (5.28%) Blackberry Enterprise Server
5 18 (4.13%) Exchange Server 2003
6 17 (3.90%) IIS
7 10 (2.29%) Exchange Server 2013
8 8 (1.83%) IBM Notes
9 6 (1.38%) Apache
10 4 (0.92%) Lync
11 2 (0.46%) Tomcat
11 2 (0.46%) WorkSite
11 2 (0.46%) CMS
11 2 (0.46%) WordPress
11 2 (0.46%) Drupal
11 2 (0.46%) Apache Solr
11 2 (0.46%) Moodle
11 2 (0.46%) nginx
11 2 (0.46%) SharePoint 2013
Applications
1 140 (32.11%) MS Office
2 127 (29.13%) MS Excel
3 27 (6.19%) MS PowerPoint
4 4 (0.92%) Acrobat
5 3 (0.69%) InDesign
6 2 (0.46%) Adobe Creative Suite
7 1 (0.23%) MS Visio
Business Applications
1 1 (0.23%) Magento
1 1 (0.23%) Dynamics NAV
1 1 (0.23%) Dynamics CRM
1 1 (0.23%) Dynamics AX
Cloud Services
1 9 (2.06%) Office 365
2 4 (0.92%) SaaS
2 4 (0.92%) Amazon AWS
2 4 (0.92%) Google Apps
3 3 (0.69%) Symantec.cloud
4 1 (0.23%) Cloud Computing
4 1 (0.23%) Microsoft Azure
Communications & Networking
1 54 (12.39%) TCP/IP
2 52 (11.93%) WAN
3 51 (11.70%) LAN
4 40 (9.17%) Firewall
5 35 (8.03%) DNS
6 30 (6.88%) DHCP
7 25 (5.73%) VPN
8 21 (4.82%) SAN
8 21 (4.82%) VoIP
9 15 (3.44%) IP Telephony
10 14 (3.21%) Internet
11 13 (2.98%) Wi-Fi
12 7 (1.61%) VLAN
13 5 (1.15%) Ethernet
14 4 (0.92%) FTP
14 4 (0.92%) PBX
14 4 (0.92%) LDAP
14 4 (0.92%) Cisco IOS
14 4 (0.92%) NAS
15 3 (0.69%) Network Security
Database & Business Intelligence
1 55 (12.61%) SQL Server
2 6 (1.38%) MySQL
3 4 (0.92%) SQL Server 2012
4 3 (0.69%) Relational Database
4 3 (0.69%) QlikView
4 3 (0.69%) Crystal Reports
5 2 (0.46%) MS Access
5 2 (0.46%) SQL Server Integration Services
6 1 (0.23%) SQL Server 2008
6 1 (0.23%) SQL Server Reporting Services
6 1 (0.23%) RDBMS
Development Applications
1 3 (0.69%) Toad
2 2 (0.46%) Subversion
2 2 (0.46%) JIRA
2 2 (0.46%) Git (software)
3 1 (0.23%) Eclipse
General
1 80 (18.35%) Finance
2 28 (6.42%) Law
3 21 (4.82%) Legal
4 17 (3.90%) Banking
5 16 (3.67%) Telecoms
6 13 (2.98%) Retail
7 7 (1.61%) Back Office
8 6 (1.38%) French Language
8 6 (1.38%) German Language
9 5 (1.15%) Advertising
10 4 (0.92%) Spanish Language
10 4 (0.92%) Front Office
10 4 (0.92%) Financial Institution
11 3 (0.69%) Investment Banking
11 3 (0.69%) Pharmaceutical
12 2 (0.46%) Marketing
13 1 (0.23%) Publishing
13 1 (0.23%) Manufacturing
13 1 (0.23%) Italian Language
13 1 (0.23%) Russian Language
Libraries, Frameworks & Software Standards
1 14 (3.21%) .NET
2 8 (1.83%) HTML
2 8 (1.83%) CSS
3 7 (1.61%) ASP.NET
4 5 (1.15%) Web Services
5 4 (0.92%) J2EE
6 2 (0.46%) Servlets
6 2 (0.46%) XML
6 2 (0.46%) .NET Framework
7 1 (0.23%) LINQ
Miscellaneous
1 58 (13.30%) Blackberry
2 30 (6.88%) Analytical Skills
3 19 (4.36%) Management Information System
4 13 (2.98%) Fat Client
4 13 (2.98%) Thin Client
5 12 (2.75%) PDA
6 9 (2.06%) Mathematics
7 8 (1.83%) iPad
8 6 (1.38%) Video Conferencing
9 5 (1.15%) Hedge funds
9 5 (1.15%) iPhone
9 5 (1.15%) Smartphone
10 4 (0.92%) EPoS
10 4 (0.92%) Statistics
11 3 (0.69%) Data Centre
11 3 (0.69%) CMDB
11 3 (0.69%) Client/Server
12 2 (0.46%) Computer Science
12 2 (0.46%) Digital Media
13 1 (0.23%) BYOD
Operating Systems
1 300 (68.81%) Windows
2 122 (27.98%) Windows 7
3 72 (16.51%) Windows XP
4 62 (14.22%) Windows Server 2008
5 49 (11.24%) Windows Server 2003
6 32 (7.34%) Windows Server 2012
7 29 (6.65%) Linux
8 25 (5.73%) Windows 8
9 13 (2.98%) UNIX
10 11 (2.52%) Android
11 9 (2.06%) Windows Vista
12 5 (1.15%) Apple iOS
12 5 (1.15%) Mac OS
12 5 (1.15%) Windows Mobile
13 4 (0.92%) Windows 2000
13 4 (0.92%) Mac OS X
14 3 (0.69%) Red Hat Enterprise Linux
15 2 (0.46%) zOS
15 2 (0.46%) Windows 2000 Server
15 2 (0.46%) CentOS
Processes & Methodologies
1 127 (29.13%) ITIL
2 24 (5.50%) Change Control
3 22 (5.05%) Incident Management
4 18 (4.13%) Service Management
5 17 (3.90%) Problem Management
5 17 (3.90%) Service Delivery
5 17 (3.90%) Information Security
6 16 (3.67%) Disaster Recovery
6 16 (3.67%) Project Planning
7 14 (3.21%) Root Cause Analysis
8 11 (2.52%) CRM
9 10 (2.29%) ISMS
9 10 (2.29%) Network Management
10 9 (2.06%) Information Security Management
10 9 (2.06%) Security Management
10 9 (2.06%) Document Management
11 8 (1.83%) Software Delivery
11 8 (1.83%) Performance Tuning
11 8 (1.83%) Risk Analysis
11 8 (1.83%) Configuration Management
Programming Languages
1 59 (13.53%) SQL
2 11 (2.52%) C
3 9 (2.06%) JavaScript
4 8 (1.83%) Java
5 6 (1.38%) VB
5 6 (1.38%) PowerShell
6 5 (1.15%) C#
7 3 (0.69%) PL/SQL
8 2 (0.46%) PHP
8 2 (0.46%) T-SQL
8 2 (0.46%) XPath
Qualifications
1 52 (11.93%) Microsoft Certification
2 40 (9.17%) Degree
3 34 (7.80%) MCSE
4 23 (5.28%) MCP
5 10 (2.29%) CCNA
5 10 (2.29%) Cisco Certification
6 9 (2.06%) MOS
6 9 (2.06%) ITIL Foundation Certificate
7 8 (1.83%) MCSA
7 8 (1.83%) ITIL Certification
7 8 (1.83%) MCITP
8 5 (1.15%) HNC
8 5 (1.15%) HND
9 3 (0.69%) Security Cleared
9 3 (0.69%) MCTS
9 3 (0.69%) CCNP
10 2 (0.46%) A+ Certification
11 1 (0.23%) SC Cleared
11 1 (0.23%) VMware Certified Professional (VCP)
11 1 (0.23%) CNA
Quality Assurance & Compliance
1 45 (10.32%) SLA
2 10 (2.29%) ISO/IEC 27001
3 3 (0.69%) QA
System Software
1 225 (51.61%) Active Directory
2 47 (10.78%) VMware Infrastructure
3 26 (5.96%) XenApp
4 13 (2.98%) Hyper-V
5 9 (2.06%) Terminal Services
6 8 (1.83%) vSphere
7 5 (1.15%) XenServer
8 4 (0.92%) Samba
8 4 (0.92%) VMware ESXi
8 4 (0.92%) XenDesktop
8 4 (0.92%) vCloud
9 3 (0.69%) VMware ESX
10 2 (0.46%) ISA Server
10 2 (0.46%) VMware Workstation
11 1 (0.23%) BitLocker
11 1 (0.23%) Microsoft App-V
11 1 (0.23%) Terminal Server
Systems Management
1 16 (3.67%) SCCM
2 9 (2.06%) Nagios
3 8 (1.83%) Dollar Universe
4 5 (1.15%) DameWare
4 5 (1.15%) Norton AntiVirus
4 5 (1.15%) MAILsweeper
5 4 (0.92%) Backup Exec
5 4 (0.92%) Puppet
5 4 (0.92%) Symantec Enterprise Vault
6 3 (0.69%) OpenView
7 2 (0.46%) Casper Suite
8 1 (0.23%) AirWatch
Vendors
1 200 (45.87%) Microsoft
2 129 (29.59%) Citrix
3 74 (16.97%) VMware
4 54 (12.39%) Cisco
5 27 (6.19%) HP
6 15 (3.44%) Dell
7 13 (2.98%) Apple
8 12 (2.75%) Wyse
9 11 (2.52%) Mitel
9 11 (2.52%) Bloomberg
10 10 (2.29%) Symantec
10 10 (2.29%) LANDesk
11 9 (2.06%) Reuters
12 8 (1.83%) ServiceNow
12 8 (1.83%) Adobe
12 8 (1.83%) CA
12 8 (1.83%) Lotus
13 7 (1.61%) NetApp
13 7 (1.61%) Remedy
14 6 (1.38%) McAfee
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Salary: £18000 - £22000 per annum
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