The statistics below represent IT jobs advertised across the England region that had 2nd Line Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 24 February 2017 with a comparison to same period over 2 years.

3 months to
24 Feb 2017
Same period 2016 Same period 2015
Second Line Support Analyst
UK / England
Rank 513 599 521
Rank change year-on-year
+86 -78
Permanent jobs requiring a 2nd Line Support Analyst 344 346 461
As % of all permanent IT jobs located in England 0.44% 0.36% 0.46%
As % of the Job Titles category 0.45% 0.38% 0.48%
Number of salaries quoted 289 289 416
Median salary £27,500 £27,500 £27,500
90% offered a salary of more than £22,500 £21,700 £22,000
10% offered a salary of more than £35,000 £35,000 £36,350
UK excluding London median salary £25,000 £26,000 £25,000
% change year-on-year
-3.84% +4.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
76071 92021 96267
As % of all permanent IT jobs located in England 96.34% 96.48% 96.73%
Number of salaries quoted 63569 78023 80199
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

2nd Line Support Analyst
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured 2nd Line Support Analyst in the job title.

2nd Line Support Analyst Jobs Demand Trend in England

2nd Line Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the England region.

2nd Line Support Analyst Salary Trend in England

2nd Line Support Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the England region over the 3 months to 24 February 2017.

2nd Line Support Analyst Salary Histogram in England

2nd Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the England region over the 3 months to 24 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +78 129 £30,000 +2.56% 9
South East +53 103 £27,500 -0.90% 10
Yorkshire +26 43 £23,500 -5.05% 5
East of England +26 22 £30,000 +27.65% 2
East Midlands +20 22 £25,250 +1.00% 2
South West -11 14 £25,000 -9.09% 2
North West -22 7 £25,750 +5.10% 2
West Midlands +20 3 £23,750 -13.63% 3
North East +2 1 £27,500 -
2nd Line Support Analyst
UK

2nd Line Support Analyst Skill Set
Top 30 Related IT Skills in England

For the 6 months to 24 February 2017, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring 2nd Line Support Analyst in the job title.

1 499 (76.65%) Windows
2 375 (57.60%) Active Directory
3 303 (46.54%) Microsoft
4 244 (37.48%) MS Office
5 217 (33.33%) Windows 7
6 209 (32.10%) Windows Server
7 183 (28.11%) MS Excel
8 176 (27.04%) MS Exchange
9 167 (25.65%) ITIL
10 130 (19.97%) Citrix
11 129 (19.82%) Windows Server 2008
12 120 (18.43%) VMware
13 104 (15.98%) Windows Server 2012
14 96 (14.75%) Cisco
15 91 (13.98%) Finance
16 90 (13.82%) TCP/IP
17 89 (13.67%) Office 365
18 79 (12.14%) Windows 10
18 79 (12.14%) SQL
19 75 (11.52%) SLA
20 73 (11.21%) Microsoft Certification
21 70 (10.75%) LAN
22 69 (10.60%) WAN
23 61 (9.37%) Windows XP
24 59 (9.06%) Windows 8
25 58 (8.91%) VMware Infrastructure
26 57 (8.76%) MCP
27 56 (8.60%) DNS
28 55 (8.45%) Service Management
29 53 (8.14%) Firewall

2nd Line Support Analyst Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 176 (27.04%) MS Exchange
2 34 (5.22%) Exchange Server 2010
3 29 (4.45%) Blackberry Enterprise Server
4 27 (4.15%) Exchange Server 2007
5 21 (3.23%) Exchange Server 2013
5 21 (3.23%) IBM Notes
6 19 (2.92%) SharePoint
7 13 (2.00%) IIS
8 10 (1.54%) Skype for Business
9 7 (1.08%) IBM Domino
10 5 (0.77%) Tomcat
11 4 (0.61%) Apache
11 4 (0.61%) DataSynapse
11 4 (0.61%) SharePoint 2010
11 4 (0.61%) Site Server
12 2 (0.31%) CMS
12 2 (0.31%) Exchange Server 2003
12 2 (0.31%) SharePoint 2013
13 1 (0.15%) Jetty
13 1 (0.15%) WebLogic
Applications
1 244 (37.48%) MS Office
2 183 (28.11%) MS Excel
3 10 (1.54%) MS PowerPoint
4 1 (0.15%) Adobe Creative Suite
4 1 (0.15%) Mozilla Thunderbird
Business Applications
1 5 (0.77%) SAP Oil and Gas
2 4 (0.61%) Dynamics CRM
3 3 (0.46%) Dynamics NAV
3 3 (0.46%) Visualfiles
4 2 (0.31%) Dynamics AX
4 2 (0.31%) Northgate Housing
4 2 (0.31%) Retail-J
5 1 (0.15%) Maximo
Cloud Services
1 89 (13.67%) Office 365
2 15 (2.30%) Amazon AWS
3 13 (2.00%) Microsoft Azure
4 11 (1.69%) SaaS
5 8 (1.23%) Cloud Computing
6 7 (1.08%) Mimecast
7 4 (0.61%) G Suite
8 1 (0.15%) Adobe Creative Cloud
Communications & Networking
1 90 (13.82%) TCP/IP
2 70 (10.75%) LAN
3 69 (10.60%) WAN
4 56 (8.60%) DNS
5 53 (8.14%) Firewall
6 51 (7.83%) DHCP
7 49 (7.53%) VPN
8 35 (5.38%) VoIP
9 21 (3.23%) Internet
9 21 (3.23%) Wireless
10 19 (2.92%) Wi-Fi
11 17 (2.61%) SAN
12 10 (1.54%) Remote Desktop
13 9 (1.38%) Skype
13 9 (1.38%) VLAN
14 7 (1.08%) IP Telephony
14 7 (1.08%) MPLS
15 6 (0.92%) LDAP
16 5 (0.77%) ADSL
16 5 (0.77%) HTTP
Database & Business Intelligence
1 48 (7.37%) SQL Server
2 10 (1.54%) Crystal Reports
2 10 (1.54%) SQL Server 2008
3 8 (1.23%) SQL Server Reporting Services
4 6 (0.92%) MySQL
4 6 (0.92%) SQL Server 2016
5 5 (0.77%) MS Access
5 5 (0.77%) Relational Database
5 5 (0.77%) SQL Server 2005
5 5 (0.77%) SQL Server Integration Services
6 4 (0.61%) Big Data
6 4 (0.61%) Hadoop
6 4 (0.61%) SQL Server 2000
7 2 (0.31%) Oracle Database
7 2 (0.31%) SQL Server 2012
7 2 (0.31%) UniData
8 1 (0.15%) Essbase
8 1 (0.15%) Oracle Reports
8 1 (0.15%) QlikView
Development Applications
1 4 (0.61%) JIRA
2 1 (0.15%) SQL Server Management Studio (SSMS)
General
1 91 (13.98%) Finance
2 48 (7.37%) Law
3 34 (5.22%) Retail
4 31 (4.76%) Legal
5 15 (2.30%) Banking
6 14 (2.15%) Front Office
7 11 (1.69%) Telecoms
8 10 (1.54%) Manufacturing
9 9 (1.38%) Marketing
10 7 (1.08%) Back Office
10 7 (1.08%) German Language
10 7 (1.08%) Retail Banking
11 6 (0.92%) Financial Institution
12 5 (0.77%) Electronics
12 5 (0.77%) French Language
13 4 (0.61%) Publishing
14 3 (0.46%) Polish Language
15 2 (0.31%) Advertising
15 2 (0.31%) Automotive
15 2 (0.31%) Games
Libraries, Frameworks & Software Standards
1 17 (2.61%) .NET
2 11 (1.69%) HTML
3 8 (1.23%) XML
4 7 (1.08%) ASP.NET
4 7 (1.08%) CSS
5 5 (0.77%) jQuery
6 4 (0.61%) ASP.NET MVC
6 4 (0.61%) ASP.NET MVC 5
6 4 (0.61%) HTML5
6 4 (0.61%) Twitter Bootstrap
7 3 (0.46%) Web Services
8 2 (0.31%) J2EE
8 2 (0.31%) XSL
9 1 (0.15%) FIX Protocol
9 1 (0.15%) REST
9 1 (0.15%) SOAP
Miscellaneous
1 51 (7.83%) Analytical Skills
2 47 (7.22%) Blackberry
3 25 (3.84%) iPhone
4 18 (2.76%) Video Conferencing
5 17 (2.61%) Computer Science
5 17 (2.61%) Management Information System
6 14 (2.15%) iPad
7 13 (2.00%) Smartphone
8 10 (1.54%) Driving Licence
9 9 (1.38%) EPoS
9 9 (1.38%) Life Science
10 7 (1.08%) Data Centre
11 6 (0.92%) Handset
11 6 (0.92%) PKI
12 5 (0.77%) Fat Client
12 5 (0.77%) Replication
12 5 (0.77%) Thin Client
12 5 (0.77%) User Experience
13 4 (0.61%) Biotechnology
13 4 (0.61%) Enterprise Software
Operating Systems
1 499 (76.65%) Windows
2 217 (33.33%) Windows 7
3 209 (32.10%) Windows Server
4 129 (19.82%) Windows Server 2008
5 104 (15.98%) Windows Server 2012
6 79 (12.14%) Windows 10
7 61 (9.37%) Windows XP
8 59 (9.06%) Windows 8
9 52 (7.99%) Windows Server 2003
10 38 (5.84%) Linux
11 29 (4.45%) Android
12 26 (3.99%) Mac OS X
13 20 (3.07%) Apple iOS
14 12 (1.84%) Unix
15 6 (0.92%) Red Hat Enterprise Linux
15 6 (0.92%) Solaris
16 5 (0.77%) Mac OS
16 5 (0.77%) Windows 2000 Server
17 4 (0.61%) Windows 2000
18 3 (0.46%) Data ONTAP
Processes & Methodologies
1 167 (25.65%) ITIL
2 55 (8.45%) Service Management
3 30 (4.61%) Time Management
4 28 (4.30%) Incident Management
5 27 (4.15%) Service Delivery
6 26 (3.99%) Problem Management
7 23 (3.53%) Continuous Improvement
8 20 (3.07%) Mentoring
9 19 (2.92%) Disaster Recovery
10 18 (2.76%) Change Control
11 17 (2.61%) CRM
12 16 (2.46%) Root Cause Analysis
12 16 (2.46%) Trend Analysis
13 14 (2.15%) Workflow
14 13 (2.00%) Workflow Management
15 12 (1.84%) Change Management
15 12 (1.84%) ITIL V3
15 12 (1.84%) ITSM
16 11 (1.69%) Agile Software Development
16 11 (1.69%) Case Management
Programming Languages
1 79 (12.14%) SQL
2 19 (2.92%) PowerShell
3 13 (2.00%) C#
4 10 (1.54%) C
5 8 (1.23%) C++
5 8 (1.23%) VBA
6 5 (0.77%) VB
7 4 (0.61%) Perl
7 4 (0.61%) Python
7 4 (0.61%) T-SQL
8 3 (0.46%) Java
9 2 (0.31%) JavaScript
9 2 (0.31%) PL/SQL
10 1 (0.15%) Bash Shell
Qualifications
1 73 (11.21%) Microsoft Certification
2 57 (8.76%) MCP
3 52 (7.99%) MCSE
4 43 (6.61%) Degree
5 33 (5.07%) CCNA
5 33 (5.07%) Cisco Certification
6 25 (3.84%) ITIL Certification
7 15 (2.30%) MCITP
8 13 (2.00%) A+ Certification
8 13 (2.00%) MCTS
9 12 (1.84%) MCSA
10 8 (1.23%) Security Cleared
11 6 (0.92%) SC Cleared
12 4 (0.61%) DV Cleared
12 4 (0.61%) GNVQ
12 4 (0.61%) MCDST
12 4 (0.61%) PMI Certification
13 3 (0.46%) ITIL Foundation Certificate
14 2 (0.31%) CCA
14 2 (0.31%) DBS Check
Quality Assurance & Compliance
1 75 (11.52%) SLA
2 6 (0.92%) QA
3 2 (0.31%) ISO/IEC 27001
4 1 (0.15%) PCI DSS
System Software
1 375 (57.60%) Active Directory
2 58 (8.91%) VMware Infrastructure
3 32 (4.92%) XenApp
4 30 (4.61%) Hyper-V
5 15 (2.30%) vSphere
5 15 (2.30%) XenDesktop
6 14 (2.15%) Virtual Desktop
7 11 (1.69%) VMware ESXi
8 4 (0.61%) Microsoft App-V
8 4 (0.61%) Terminal Server
8 4 (0.61%) Terminal Services
8 4 (0.61%) VMware Workstation
9 2 (0.31%) BlackBerry Internet Service
9 2 (0.31%) Virtual Machines
10 1 (0.15%) Firmware
Systems Management
1 48 (7.37%) SCCM
2 11 (1.69%) SCOM
3 10 (1.54%) Nagios
4 6 (0.92%) AirWatch
5 5 (0.77%) Backup Exec
6 4 (0.61%) Microsoft Intune
6 4 (0.61%) Norton AntiVirus
6 4 (0.61%) OpenView
7 3 (0.46%) Ansible
7 3 (0.46%) XenMobile
8 2 (0.31%) DameWare
9 1 (0.15%) Cacti
9 1 (0.15%) Control-M
9 1 (0.15%) Jamf Pro
9 1 (0.15%) McAfee ePO
9 1 (0.15%) SCSM
9 1 (0.15%) SCVMM
9 1 (0.15%) ServiceCenter
Vendors
1 303 (46.54%) Microsoft
2 130 (19.97%) Citrix
3 120 (18.43%) VMware
4 96 (14.75%) Cisco
5 38 (5.84%) Apple
6 21 (3.23%) Lotus
7 18 (2.76%) Mitel
8 17 (2.61%) Avaya
8 17 (2.61%) iManage
9 16 (2.46%) Dell
9 16 (2.46%) Symantec
10 14 (2.15%) HP
11 10 (1.54%) Juniper
11 10 (1.54%) ServiceNow
11 10 (1.54%) SonicWALL
12 9 (1.38%) Oracle
13 7 (1.08%) Google
13 7 (1.08%) IBM
13 7 (1.08%) Intel Security
13 7 (1.08%) SAP
Essex
Crimson Ltd
Salary: £30000 - £36000 per day + benefits
Posted: 14 hours ago
Warrington, Cheshire
Evolution Recruitment Solutions
Salary: 25,000
Posted: Yesterday
St. Albans, Hertfordshire
Understanding Recruitment
Salary: £20000.00 - £25000.00 per annum + Benefits
Posted: 4 days ago
South East London
Clearwater People Solutions
Salary: £27000 Per Annum benefits
Posted: 2 days ago
London
Birkbeck University of London
Salary: £28,154 rising to £32,042 per annum
Posted: 2 days ago
Witney, Oxfordshire
Corriculo
Salary: Up to £25,000 per annum Fantastic Benefits & Working Environment
Posted: Yesterday
Leeds, West Yorkshire
Verticality Ltd
Salary: Salary £23k - £25k + Benefits
Posted: 2 days ago
Milton Keynes, Buckinghamshire
Big Red Recruitment
Salary: £25000 - £35000 per annum + bonus and package
Posted: Yesterday
Exeter
itecopeople
Salary: £20000 - £27000 per annum + Sal neg on experience and Benefits
Posted: 2 days ago
Milton Keynes, Buckinghamshire
Tria Recruitment
Salary: £25000 - £28000 per annum
Posted: 3 days ago
West Midlands
Senitor Associates
Salary: £18000 - £22000 per annum + Flexi Time, Pension, 28 days holiday
Posted: 3 days ago
Weybridge, Surrey
ReThink Recruitment
Posted: 4 days ago
Hereford, Herefordshire
Redrock Consulting Ltd
Salary: £23000 - £35000 per annum + Good Benefits
Posted: 3 days ago
City, London
Marcus Donald People
Salary: £32000 - £35000 per annum, Benefits Company Benefits
Posted: 3 days ago
Guildford, Surrey
Ashdown IT
Salary: £18000 - £26000 per annum + MCSE training
Posted: 2 days ago
London
Understanding Recruitment
Salary: £24000.00 - £26000.00 per annum + Benefits
Posted: 4 days ago
City of London
Think IT Recruitment Limted
Salary: £27000 - £32000 per annum
Posted: 9 days ago
Hereford, Herefordshire
360 Resourcing Solutions
Salary: £25k - 30k per year + Superb Benefits
Posted: 3 days ago
Kent
ARC IT Recruitment Ltd
Salary: £20000 - £30000 per annum + Plus Benefits
Posted: 6 days ago
Central London / West End
Dot Ones
Salary: From £26,000 to £32,000 per annum
Posted: 9 days ago
Northampton, Northamptonshire
Novacroft
Posted: 20 days ago
Guildford
Bluetown Online LTD
Salary: £18000 - £24000 per annum
Posted: 9 days ago
Fareham
Spectrum IT
Salary: £24000 - £28000 per annum
Posted: 8 days ago
Abingdon, Oxfordshire
Tessella Ltd
Salary: From £20,000 to £25,000 per annum
Posted: 14 days ago
Doncaster
Recruitment Genius Ltd
Salary: £16000 - £20000 per annum
Posted: 14 days ago
Kingston upon Thames
CPS Group Limited
Salary: £26000 - £32000 per annum + Excellent Benefits
Posted: 8 days ago
Havant
aap3
Salary: £23000.00 - £25000.00 per annum + benefits
Posted: 14 days ago
Swindon
Hays West And Wales
Salary: £22000.00 - £28000.00 per annum + Benefits
Posted: 21 days ago
Chorley
Applause IT Ltd
Salary: £20000 - £32000 per annum
Posted: 16 days ago
Wakefield
Adria Solutions Ltd
Salary: £24000 per annum
Posted: 17 days ago