The statistics below represent IT jobs advertised across the England region that had 2nd Line Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 2 December 2016 with a comparison to same period over 2 years.

3 months to
2 Dec 2016
Same period 2015 Same period 2014
Second Line Support Analyst
Rank 574 584 564
Rank change year-on-year
+10 -20
Permanent jobs requiring a 2nd Line Support Analyst 295 397 445
As % of all permanent IT jobs located in England 0.35% 0.39% 0.41%
As % of the Job Titles category 0.36% 0.41% 0.43%
Number of salaries quoted 274 359 408
Median salary £27,000 £25,875 £26,000
Median salary % change year-on-year
+4.34% -0.48%
90% offered a salary of more than £21,500 £21,500 £22,000
10% offered a salary of more than £34,000 £34,500 £35,000
UK excluding London median salary £25,000 £24,500 £25,000
% change year-on-year
+2.04% -2.00%
2nd Line Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
82431 98009 104450
As % of all permanent IT jobs located in England 96.47% 96.61% 96.55%
Number of salaries quoted 68982 82590 87197
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,500 £27,000 £26,000
10% offered a salary of more than £75,000 £70,000 £70,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

2nd Line Support Analyst
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured 2nd Line Support Analyst in the job title.

2nd Line Support Analyst Jobs Demand Trend in England

2nd Line Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the England region.

2nd Line Support Analyst Salary Trend in England

2nd Line Support Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the England region over the 3 months to 2 December 2016.

2nd Line Support Analyst Salary Histogram in England

2nd Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the England region over the 3 months to 2 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +58 119 £31,000 +3.33% 8
South East +31 75 £25,250 -0.98% 3
Yorkshire +24 37 £24,750 +7.60% 3
North West -29 20 £21,000 -4.54% 2
East of England -11 14 £25,000 -9.90% 1
East Midlands -4 13 £25,500 +13.33% 2
South West +16 8 £27,500 -1.78% 1
West Midlands -17 8 £24,500 -2.48% 2
North East +15 1 £27,500 -
2nd Line Support Analyst
UK

2nd Line Support Analyst Skill Set
Top 30 Related IT Skills in England

For the 6 months to 2 December 2016, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring 2nd Line Support Analyst in the job title.

1 482 (74.73%) Windows
2 364 (56.43%) Active Directory
3 281 (43.57%) Microsoft
4 237 (36.74%) MS Office
5 206 (31.94%) Windows Server
6 196 (30.39%) ITIL
7 195 (30.23%) Windows 7
8 180 (27.91%) MS Excel
9 156 (24.19%) MS Exchange
10 126 (19.53%) Citrix
11 110 (17.05%) Windows Server 2008
12 107 (16.59%) Finance
13 97 (15.04%) VMware
14 91 (14.11%) Cisco
15 84 (13.02%) TCP/IP
16 82 (12.71%) SQL
17 81 (12.56%) Office 365
18 80 (12.40%) Windows Server 2012
19 77 (11.94%) SLA
20 74 (11.47%) Windows 8
21 72 (11.16%) SQL Server
22 68 (10.54%) LAN
23 66 (10.23%) VMware Infrastructure
24 65 (10.08%) Windows XP
24 65 (10.08%) Microsoft Certification
25 64 (9.92%) MCP
26 61 (9.46%) DNS
27 60 (9.30%) WAN
28 58 (8.99%) Firewall
29 57 (8.84%) Windows Server 2003

2nd Line Support Analyst Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 156 (24.19%) MS Exchange
2 34 (5.27%) Exchange Server 2010
3 29 (4.50%) Blackberry Enterprise Server
4 27 (4.19%) SharePoint
5 24 (3.72%) Exchange Server 2007
6 21 (3.26%) Exchange Server 2013
7 19 (2.95%) Skype for Business
8 14 (2.17%) IIS
9 10 (1.55%) IBM Notes
10 7 (1.09%) SharePoint 2010
11 5 (0.78%) Exchange Server 2003
12 4 (0.62%) Apache
13 3 (0.47%) SharePoint Foundation
13 3 (0.47%) WebLogic
14 2 (0.31%) OpenROAD
14 2 (0.31%) Tomcat
14 2 (0.31%) WebSphere
15 1 (0.16%) Jetty
15 1 (0.16%) NetWeaver
15 1 (0.16%) SharePoint Server
Applications
1 237 (36.74%) MS Office
2 180 (27.91%) MS Excel
3 15 (2.33%) MS PowerPoint
4 1 (0.16%) Adobe Creative Suite
4 1 (0.16%) Mozilla Thunderbird
Business Applications
1 10 (1.55%) SAP Oil and Gas
2 3 (0.47%) Dynamics CRM
3 2 (0.31%) Infor CloudSuite Industrial (formerly SyteLine)
3 2 (0.31%) Retail-J
3 2 (0.31%) Visualfiles
4 1 (0.16%) Dynamics AX
4 1 (0.16%) Dynamics NAV
4 1 (0.16%) Eikon
4 1 (0.16%) SAP CO
4 1 (0.16%) SAP FI
4 1 (0.16%) SAP FI/CO
4 1 (0.16%) SAP MM
4 1 (0.16%) SAP PS
4 1 (0.16%) SAP SD
Cloud Services
1 81 (12.56%) Office 365
2 5 (0.78%) G Suite
2 5 (0.78%) SaaS
3 4 (0.62%) Amazon AWS
4 3 (0.47%) Microsoft Azure
5 1 (0.16%) Adobe Creative Cloud
Communications & Networking
1 84 (13.02%) TCP/IP
2 68 (10.54%) LAN
3 61 (9.46%) DNS
4 60 (9.30%) WAN
5 58 (8.99%) Firewall
6 50 (7.75%) VoIP
6 50 (7.75%) VPN
7 49 (7.60%) DHCP
8 19 (2.95%) Wireless
9 18 (2.79%) Internet
10 15 (2.33%) Wi-Fi
11 14 (2.17%) VLAN
12 13 (2.02%) SAN
13 12 (1.86%) Skype
14 10 (1.55%) Network Security
15 9 (1.40%) Remote Desktop
16 8 (1.24%) HTTP
17 6 (0.93%) LDAP
18 5 (0.78%) SNMP
18 5 (0.78%) WLAN
Database & Business Intelligence
1 72 (11.16%) SQL Server
2 15 (2.33%) SQL Server 2008
3 11 (1.71%) SQL Server Reporting Services
4 8 (1.24%) MS Access
4 8 (1.24%) SQL Server 2012
5 6 (0.93%) SQL Server 2000
5 6 (0.93%) SQL Server 2005
6 5 (0.78%) RDBMS
6 5 (0.78%) Relational Database
6 5 (0.78%) SQL Server Integration Services
7 4 (0.62%) Big Data
7 4 (0.62%) Hadoop
8 3 (0.47%) Crystal Reports
9 2 (0.31%) MySQL
10 1 (0.16%) BusinessObjects Business Intelligence
10 1 (0.16%) Oracle Database
10 1 (0.16%) Oracle Reports
10 1 (0.16%) QlikView
10 1 (0.16%) SAP BW
Development Applications
1 2 (0.31%) SQL Server Management Studio (SSMS)
2 1 (0.16%) JIRA
2 1 (0.16%) Visual Studio
General
1 107 (16.59%) Finance
2 42 (6.51%) Retail
3 35 (5.43%) Law
4 32 (4.96%) Legal
5 27 (4.19%) Banking
6 21 (3.26%) Manufacturing
7 17 (2.64%) Back Office
8 16 (2.48%) Telecoms
9 13 (2.02%) Marketing
10 10 (1.55%) Electronics
10 10 (1.55%) Financial Institution
10 10 (1.55%) Front Office
10 10 (1.55%) German Language
11 7 (1.09%) French Language
11 7 (1.09%) Retail Banking
12 6 (0.93%) Publishing
13 3 (0.47%) Advertising
14 2 (0.31%) Polish Language
15 1 (0.16%) Billing
15 1 (0.16%) Investment Banking
Libraries, Frameworks & Software Standards
1 16 (2.48%) .NET
2 14 (2.17%) Web Services
3 9 (1.40%) ASP.NET
4 6 (0.93%) XML
4 6 (0.93%) XSL
5 5 (0.78%) CSS
5 5 (0.78%) HTML
6 4 (0.62%) FIX Protocol
7 3 (0.47%) jQuery
7 3 (0.47%) REST
8 1 (0.16%) CSS3
8 1 (0.16%) SOAP
8 1 (0.16%) WCF
Miscellaneous
1 49 (7.60%) Blackberry
2 36 (5.58%) iPhone
3 33 (5.12%) Analytical Skills
4 18 (2.79%) Driving Licence
4 18 (2.79%) Video Conferencing
5 17 (2.64%) iPad
6 16 (2.48%) Fat Client
6 16 (2.48%) Management Information System
6 16 (2.48%) Thin Client
7 14 (2.17%) Smartphone
8 13 (2.02%) EPoS
9 9 (1.40%) Computer Science
9 9 (1.40%) Replication
10 8 (1.24%) Data Centre
10 8 (1.24%) Handset
11 6 (0.93%) PKI
11 6 (0.93%) User Experience
11 6 (0.93%) Virtual Team
12 5 (0.78%) Fixed Income
12 5 (0.78%) Hedge funds
Operating Systems
1 482 (74.73%) Windows
2 206 (31.94%) Windows Server
3 195 (30.23%) Windows 7
4 110 (17.05%) Windows Server 2008
5 80 (12.40%) Windows Server 2012
6 74 (11.47%) Windows 8
7 65 (10.08%) Windows XP
8 57 (8.84%) Windows Server 2003
9 53 (8.22%) Windows 10
10 52 (8.06%) Linux
11 24 (3.72%) Apple iOS
11 24 (3.72%) Mac OS X
12 20 (3.10%) Android
12 20 (3.10%) Unix
13 6 (0.93%) Windows 2000
13 6 (0.93%) Windows Phone
13 6 (0.93%) Windows Vista
14 5 (0.78%) Windows 2000 Server
15 4 (0.62%) Solaris
15 4 (0.62%) VMS
Processes & Methodologies
1 196 (30.39%) ITIL
2 55 (8.53%) Service Management
3 37 (5.74%) Service Delivery
4 32 (4.96%) Incident Management
5 30 (4.65%) Problem Management
6 26 (4.03%) Time Management
7 23 (3.57%) ITIL V3
8 22 (3.41%) Change Management
9 20 (3.10%) Mentoring
10 19 (2.95%) Change Control
10 19 (2.95%) Workflow
11 18 (2.79%) Continuous Improvement
12 15 (2.33%) Disaster Recovery
12 15 (2.33%) Document Management
12 15 (2.33%) ITSM
13 13 (2.02%) Business Intelligence
13 13 (2.02%) CRM
14 11 (1.71%) Investment Management
14 11 (1.71%) Stakeholder Management
15 10 (1.55%) Digital Marketing
Programming Languages
1 82 (12.71%) SQL
2 17 (2.64%) C#
3 11 (1.71%) PowerShell
4 10 (1.55%) VB
5 4 (0.62%) Java
5 4 (0.62%) JavaScript
5 4 (0.62%) Perl
5 4 (0.62%) Python
5 4 (0.62%) T-SQL
5 4 (0.62%) VBA
6 2 (0.31%) C
7 1 (0.16%) ABAP
7 1 (0.16%) Bash Shell
7 1 (0.16%) Shell Script
7 1 (0.16%) Tcl
Qualifications
1 65 (10.08%) Microsoft Certification
2 64 (9.92%) MCP
3 43 (6.67%) MCSE
4 33 (5.12%) CCNA
4 33 (5.12%) Cisco Certification
5 31 (4.81%) Degree
6 21 (3.26%) MCITP
6 21 (3.26%) MCSA
7 18 (2.79%) ITIL Certification
8 12 (1.86%) Security Cleared
9 11 (1.71%) MCTS
10 10 (1.55%) SC Cleared
11 7 (1.09%) A+ Certification
12 6 (0.93%) DV Cleared
12 6 (0.93%) MCDST
13 5 (0.78%) MOS
14 3 (0.47%) CCA
14 3 (0.47%) Citrix Certification
15 2 (0.31%) Security+ Certification
15 2 (0.31%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 77 (11.94%) SLA
2 4 (0.62%) QA
3 3 (0.47%) ISO/IEC 27001
3 3 (0.47%) PCI DSS
4 1 (0.16%) ISO 9001
System Software
1 364 (56.43%) Active Directory
2 66 (10.23%) VMware Infrastructure
3 30 (4.65%) Hyper-V
4 29 (4.50%) XenApp
5 18 (2.79%) XenDesktop
6 12 (1.86%) vSphere
7 11 (1.71%) VMware ESXi
8 9 (1.40%) Terminal Services
9 6 (0.93%) Terminal Server
10 5 (0.78%) VMware Workstation
11 4 (0.62%) VMware ESX
12 3 (0.47%) Virtual Desktop
13 2 (0.31%) BlackBerry Internet Service
13 2 (0.31%) Virtual Servers
Systems Management
1 48 (7.44%) SCCM
2 14 (2.17%) Nagios
3 9 (1.40%) SCOM
4 7 (1.09%) Norton AntiVirus
5 6 (0.93%) Backup Exec
6 5 (0.78%) AirWatch
6 5 (0.78%) DameWare
7 4 (0.62%) OpenView
8 3 (0.47%) Perfmon
8 3 (0.47%) Tivoli
9 2 (0.31%) Microsoft Intune
10 1 (0.16%) Casper Suite
10 1 (0.16%) Control-M
10 1 (0.16%) McAfee ePO
10 1 (0.16%) Microsoft Data Protection Manager
10 1 (0.16%) Puppet
10 1 (0.16%) SCSM
10 1 (0.16%) SCVMM
Vendors
1 281 (43.57%) Microsoft
2 126 (19.53%) Citrix
3 97 (15.04%) VMware
4 91 (14.11%) Cisco
5 41 (6.36%) Apple
6 24 (3.72%) Mitel
7 20 (3.10%) HP
8 19 (2.95%) ServiceNow
9 17 (2.64%) Avaya
10 16 (2.48%) Dell
11 15 (2.33%) SAP
12 14 (2.17%) Oracle
13 12 (1.86%) Symantec
14 10 (1.55%) Google
15 9 (1.40%) Lotus
15 9 (1.40%) MobileIron
16 8 (1.24%) Juniper
16 8 (1.24%) LANDesk
16 8 (1.24%) Thunderhead
16 8 (1.24%) Veeam
Kent
ARC IT Recruitment Ltd
Salary: £20000 - £30000 per annum + Plus Benefits
Posted: 5 hours ago
York, North Yorkshire
Rullion IT Plus
Salary: £26000 - £28000 per annum + on-call - bonus + benefits
Posted: 6 hours ago
London
ReThink Recruitment
Salary: £30000.00 per annum + Benefits
Posted: Yesterday
Weybridge, Surrey
Proactive Appointments
Salary: £25000 - £30000 per annum + Benefits
Posted: 2 days ago
Bournemouth, Dorset
Earth Stream Global
Salary: Benefits
Posted: Yesterday
Woking, Surrey
Clearwater People Solutions
Salary: £25000 - £30000 Per Annum
Posted: 2 days ago
City, London
Capital IT Resourcing LTD
Salary: £25000 - £28000 per annum + Benefits
Posted: 2 days ago
Leeds, West Yorkshire
The Bridge Ltd
Salary: Up to £28,000 per annum Plus benefits
Posted: Yesterday
Chorley, Lancashire
Cathcart Associates Ltd
Salary: £20000 - £27000 per annum
Posted: Yesterday
City, London
Marcus Donald People
Salary: £25000 - £30000 per annum, Benefits Basic + Company Benefits
Posted: 3 days ago
Stoke-On-Trent, Staffordshire
Uniting Ambition
Salary: £22k - 26k per year + bonus
Posted: 4 days ago
Manchester, Lancashire
Adria Solutions Ltd
Salary: £18000 - £22000 per annum + Benefits
Posted: 3 days ago
East London
Latcom Ltd
Salary: From £24,000 to £26,000 per annum
Posted: 4 days ago
Hereford, Herefordshire
Redrock Consulting Ltd
Salary: £23000 - £35000 per annum + Good Benefits
Posted: 4 days ago
Wetherby, West Yorkshire
Greywood Associates Limited
Salary: £24000 - £27000 per annum + bens
Posted: 4 days ago
Northamptonshire
TEKsystems
Salary: £20000 - £25000 per annum + Bonus & Benefits
Posted: 4 days ago
London
Information Technology Services
Salary: Market related
Posted: 5 days ago
Nottingham
Computacenter
Posted: 7 days ago
London
Hays London City Cheapside
Salary: £25000.00 - £30000.00 per annum + bonus + Microsoft Boot-camp
Posted: 24 days ago