The first table below looks at the demand for the 2nd Line Support Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the England region.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Second Line Support Analyst
Rank 674 680 707
Rank change year-on-year
+6 +27
Permanent jobs requiring a 2nd Line Support Analyst 230 179 191
As % of all permanent IT jobs located in England 0.20% 0.17% 0.16%
As % of the Job Titles category 0.22% 0.18% 0.17%
Number of salaries quoted 213 170 177
Average salary £25,000 £25,000 £25,000
90% offered a salary of more than £20,000 £19,500 £21,500
10% offered a salary of more than £35,000 £35,000 £37,500
UK excluding London average salary £23,500 £24,500 £24,000
% change year-on-year
-4.08% +2.08%
Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
106804 98560 112219
As % of all permanent IT jobs located in England 94.50% 94.70% 94.81%
Number of salaries quoted 87442 82989 96889
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £27,000 £27,000 £27,000
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,325 £38,000
% change year-on-year
+4.37% +0.85%
2nd Line Support Analyst
UK

2nd Line Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in England

2nd Line Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the England region.

2nd Line Support Analyst Salary Trend in England

2nd Line Support Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the England region over the 3 months to 18 April 2014.

2nd Line Support Analyst Salary Histogram in England

2nd Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the England region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
London -15 102 £27,000 -10.00% 10
South East -14 41 £30,500 +28.42% 5
North West +2 21 £22,500 - 5
Yorkshire -26 20 £20,000 - 4
East of England -9 19 £22,500 -18.18% 4
West Midlands 0 13 £23,250 -7.00% 1
East Midlands -22 7 £22,750 -9.00% 1
South West -3 5 £22,000 -15.38% 1
North East -7 3 £25,000 -1.96%
2nd Line Support Analyst
UK

2nd Line Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 18 April 2014, IT jobs across the England region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 327 (77.12%) Windows
2 255 (60.14%) Active Directory
3 216 (50.94%) Microsoft
4 179 (42.22%) MS Office
5 136 (32.08%) Windows XP
6 130 (30.66%) Windows 7
7 117 (27.59%) MS Excel
8 108 (25.47%) ITIL
9 103 (24.29%) Citrix
10 90 (21.23%) Windows Server 2008
11 84 (19.81%) MS Exchange
12 80 (18.87%) SLA
12 80 (18.87%) Windows Server 2003
13 78 (18.40%) Blackberry
14 72 (16.98%) Microsoft Certification
15 65 (15.33%) SQL
15 65 (15.33%) VMware
16 55 (12.97%) TCP/IP
17 49 (11.56%) Finance
18 48 (11.32%) Linux
19 43 (10.14%) MCP
20 42 (9.91%) DHCP
20 42 (9.91%) Law
21 41 (9.67%) DNS
22 40 (9.43%) Cisco
23 39 (9.20%) MCITP
24 37 (8.73%) Java
25 36 (8.49%) MCSE
26 35 (8.25%) Exchange Server 2003
26 35 (8.25%) Exchange Server 2010

2nd Line Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 18 April 2014, IT jobs across the England region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 84 (19.81%) MS Exchange
2 35 (8.25%) Exchange Server 2003
2 35 (8.25%) Exchange Server 2010
3 25 (5.90%) Blackberry Enterprise Server
4 24 (5.66%) Exchange Server 2007
5 23 (5.42%) SharePoint
6 10 (2.36%) IIS
7 8 (1.89%) IBM Notes
8 6 (1.42%) SharePoint 2010
8 6 (1.42%) SharePoint 2013
9 5 (1.18%) WorkSite
10 3 (0.71%) Exchange Server 2000
11 2 (0.47%) TPMS
11 2 (0.47%) Lync
12 1 (0.24%) Exchange Server 2013
12 1 (0.24%) Moodle
12 1 (0.24%) WordPress
12 1 (0.24%) Tomcat
12 1 (0.24%) ColdFusion
12 1 (0.24%) CMS
Applications
1 179 (42.22%) MS Office
2 117 (27.59%) MS Excel
3 11 (2.59%) MS PowerPoint
4 9 (2.12%) MS Visio
5 6 (1.42%) MS Project
Business Applications
1 2 (0.47%) Oracle Financials
2 1 (0.24%) Remedy ITSM
2 1 (0.24%) Dynamics CRM
2 1 (0.24%) assyst
Cloud Services
1 17 (4.01%) Office 365
2 2 (0.47%) SaaS
Communications & Networking
1 55 (12.97%) TCP/IP
2 42 (9.91%) DHCP
3 41 (9.67%) DNS
4 34 (8.02%) WAN
4 34 (8.02%) LAN
5 30 (7.08%) VPN
6 20 (4.72%) Firewall
7 19 (4.48%) Intranet
8 16 (3.77%) Internet
9 13 (3.07%) Wi-Fi
10 11 (2.59%) SAN
11 7 (1.65%) Wireless
11 7 (1.65%) Cisco IOS
12 6 (1.42%) FTP
12 6 (1.42%) VoIP
13 4 (0.94%) ADSL
13 4 (0.94%) Broadband
14 3 (0.71%) NAS
14 3 (0.71%) VLAN
15 2 (0.47%) IP Telephony
Database & Business Intelligence
1 28 (6.60%) SQL Server
2 7 (1.65%) SQL Server 2005
2 7 (1.65%) SQL Server 2008
3 4 (0.94%) RDBMS
3 4 (0.94%) Relational Database
4 2 (0.47%) SQL Server Reporting Services
5 1 (0.24%) Data Mining
5 1 (0.24%) MySQL
5 1 (0.24%) Crystal Reports
5 1 (0.24%) SQL Server 2000
Development Applications
1 1 (0.24%) Subversion
General
1 49 (11.56%) Finance
2 42 (9.91%) Law
3 32 (7.55%) Banking
4 10 (2.36%) Telecoms
5 9 (2.12%) Legal
6 5 (1.18%) Advertising
6 5 (1.18%) Investment Banking
7 4 (0.94%) French Language
8 3 (0.71%) Financial Institution
9 2 (0.47%) Retail
9 2 (0.47%) Front Office
9 2 (0.47%) Manufacturing
10 1 (0.24%) Back Office
10 1 (0.24%) Publishing
10 1 (0.24%) Music Industry
Libraries, Frameworks & Software Standards
1 20 (4.72%) XML
2 19 (4.48%) HTML
3 11 (2.59%) J2EE
4 10 (2.36%) .NET
5 5 (1.18%) ADSI
5 5 (1.18%) CSS
6 1 (0.24%) WAP
6 1 (0.24%) ASP.NET
6 1 (0.24%) COM
6 1 (0.24%) .NET Framework
6 1 (0.24%) jQuery
Miscellaneous
1 78 (18.40%) Blackberry
2 14 (3.30%) Hedge funds
3 11 (2.59%) iPhone
4 10 (2.36%) iPad
5 7 (1.65%) Video Conferencing
6 6 (1.42%) PDA
6 6 (1.42%) Derivative
6 6 (1.42%) IVR
6 6 (1.42%) Foreign Exchange (FX)
7 5 (1.18%) CMDB
7 5 (1.18%) Mathematics
8 4 (0.94%) Fat Client
8 4 (0.94%) Thin Client
9 3 (0.71%) Handset
9 3 (0.71%) Clustering
9 3 (0.71%) Smartphone
10 2 (0.47%) Statistics
10 2 (0.47%) Computer Science
10 2 (0.47%) Management Information System
11 1 (0.24%) HP StorageWorks
Operating Systems
1 327 (77.12%) Windows
2 136 (32.08%) Windows XP
3 130 (30.66%) Windows 7
4 90 (21.23%) Windows Server 2008
5 80 (18.87%) Windows Server 2003
6 48 (11.32%) Linux
7 31 (7.31%) UNIX
8 26 (6.13%) Windows 8
9 15 (3.54%) Windows Vista
10 14 (3.30%) Mac OS X
10 14 (3.30%) Windows Server 2012
11 11 (2.59%) Windows 2000 Server
12 10 (2.36%) Android
13 9 (2.12%) Windows Mobile
14 7 (1.65%) Apple iOS
15 5 (1.18%) Windows 2000
16 4 (0.94%) Solaris
16 4 (0.94%) Mac OS
16 4 (0.94%) BlackBerry OS
17 3 (0.71%) Windows NT
Processes & Methodologies
1 108 (25.47%) ITIL
2 24 (5.66%) Document Management
2 24 (5.66%) Service Management
3 21 (4.95%) Root Cause Analysis
4 17 (4.01%) Incident Management
5 16 (3.77%) Problem Management
6 10 (2.36%) Service Delivery
7 8 (1.89%) Risk Analysis
7 8 (1.89%) Configuration Management
7 8 (1.89%) CRM
8 7 (1.65%) Project Planning
9 6 (1.42%) Capacity Planning
9 6 (1.42%) Project Management
10 5 (1.18%) Security Management
10 5 (1.18%) Change Management
11 4 (0.94%) ITSM
11 4 (0.94%) Workflow
12 3 (0.71%) ITIL V3
12 3 (0.71%) Service Desk Management
12 3 (0.71%) E-Commerce
Programming Languages
1 65 (15.33%) SQL
2 37 (8.73%) Java
3 12 (2.83%) C#
4 10 (2.36%) C
5 9 (2.12%) PowerShell
6 8 (1.89%) Perl
7 7 (1.65%) VBScript
8 4 (0.94%) Shell Script
8 4 (0.94%) PHP
8 4 (0.94%) Python
9 3 (0.71%) C++
10 2 (0.47%) JavaScript
11 1 (0.24%) VB
11 1 (0.24%) VB.NET
Qualifications
1 72 (16.98%) Microsoft Certification
2 43 (10.14%) MCP
3 39 (9.20%) MCITP
4 36 (8.49%) MCSE
5 27 (6.37%) Degree
6 10 (2.36%) Cisco Certification
6 10 (2.36%) MCSA
7 9 (2.12%) CCNA
8 8 (1.89%) SC Cleared
8 8 (1.89%) Security Cleared
9 7 (1.65%) CNA
9 7 (1.65%) CNE
9 7 (1.65%) Novell Certification
9 7 (1.65%) MCTS
10 5 (1.18%) CCA
10 5 (1.18%) Citrix Certification
11 4 (0.94%) A+ Certification
11 4 (0.94%) ITIL Certification
12 3 (0.71%) VMware Certified Professional (VCP)
13 1 (0.24%) MOS
Quality Assurance & Compliance
1 80 (18.87%) SLA
2 2 (0.47%) ISO/IEC 27001
3 1 (0.24%) QA
System Software
1 255 (60.14%) Active Directory
2 29 (6.84%) VMware Infrastructure
3 16 (3.77%) Terminal Services
4 9 (2.12%) Hyper-V
4 9 (2.12%) XenApp
5 7 (1.65%) Terminal Server
6 4 (0.94%) VMware Server
6 4 (0.94%) XenDesktop
7 2 (0.47%) vSphere
8 1 (0.24%) VMware ESXi
8 1 (0.24%) VMware ESX
8 1 (0.24%) Microsoft Virtual Server
8 1 (0.24%) Citrix Presentation Server
Systems Management
1 13 (3.07%) SCCM
2 10 (2.36%) Norton AntiVirus
3 9 (2.12%) Backup Exec
4 7 (1.65%) SCOM
5 3 (0.71%) DameWare
6 1 (0.24%) Symantec Endpoint Protection
6 1 (0.24%) FortiGate
6 1 (0.24%) HP SIM
6 1 (0.24%) MAILsweeper
6 1 (0.24%) Nagios
6 1 (0.24%) NetBackup
6 1 (0.24%) WSUS
Vendors
1 216 (50.94%) Microsoft
2 103 (24.29%) Citrix
3 65 (15.33%) VMware
4 40 (9.43%) Cisco
5 31 (7.31%) Apple
6 21 (4.95%) Dell
7 18 (4.25%) Symantec
7 18 (4.25%) HP
8 13 (3.07%) Avaya
8 13 (3.07%) McAfee
9 11 (2.59%) Bloomberg
9 11 (2.59%) Sophos
10 10 (2.36%) Remedy
11 8 (1.89%) Mitel
11 8 (1.89%) Lotus
11 8 (1.89%) Oracle
12 7 (1.65%) Reuters
13 6 (1.42%) Kofax
13 6 (1.42%) Sage
13 6 (1.42%) BMC
London
Circle Recruitment
Salary: £25000 - £30000 per annum + Benefits
Posted: Yesterday
City, London
Senitor Associates
Salary: £21000 - £23000 per annum
Posted: 2 days ago
Cambridge, Cambridgeshire
Interaction Recruitment PLC
Salary: Salary Negotiable for the right candidate
Posted: 2 days ago
Leeds, West Yorkshire
Mortimer Spinks
Salary: £20000 per annum
Posted: 2 days ago
Dorking, Surrey
Global Technology Solutions Ltd
Salary: £22000 - £25000 per annum + ben+training
Posted: 2 days ago
Salford, Lancashire
Senitor Associates
Salary: £26000 per annum + training
Posted: 2 days ago
Surrey
Millshill Recruitment Ltd
Salary: From £23,000 to £28,000 per annum
Posted: 2 days ago
Bedfordshire
Certes Computing Ltd (Birmingham)
Posted: 2 days ago
Cheltenham, Gloucestershire
Evolution Recruitment Solutions
Salary: 20,000 - 28,000
Posted: 3 days ago
Catterick Garrison, North Yorkshire
Focus IT Recruitment
Salary: From £17,000 to £22,000 per annum
Posted: 3 days ago
London
JPS Selection
Salary: From £30,000 to £40,000 per annum + benefits + package
Posted: 3 days ago
City, London
Venturi
Salary: £25000 - £30000 per annum + Bonus + On Call + Benefits
Posted: 4 days ago
South East
OCS Resourcing
Salary: From £22,000 to £27,000 per annum
Posted: 4 days ago
Bolton
DP Connect
Salary: £18000 - £24000 per annum + Excellent Benefits
Posted: 4 days ago
London
Morgan Smith & Partners
Salary: From £25,000 to £32,000 per annum
Posted: 4 days ago
London
Morgan Smith & Partners
Salary: From £20,000 to £24,000 per annum
Posted: 4 days ago
Maidenhead, Berkshire
Capita Resourcing - IT Resourcing
Salary: £20000 - £25000 per annum + Benefits
Posted: 4 days ago
Essex
Sanderson
Salary: £25 - £28 per annum
Posted: 4 days ago
High Wycombe, Buckinghamshire
Capita Resourcing - IT Resourcing
Salary: £34000 - £35000 per annum
Posted: 5 days ago
West Yorkshire
People Source Consulting
Salary: £28000 - £34000 per annum + Pension + Bonus + Benefits
Posted: 5 days ago