The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Second Line Support Analyst
Rank 670 629 701
Rank change year-on-year
-41 +72
Permanent jobs requiring a 2nd Line Support Analyst 211 275 155
As % of all permanent IT jobs located in England 0.21% 0.25% 0.15%
As % of the Job Titles category 0.22% 0.27% 0.16%
Number of salaries quoted 186 258 141
Average salary £27,000 £25,250 £25,000
Average salary % change year-on-year
+6.93% +1.00%
90% offered a salary of more than £21,000 £20,000 £20,000
10% offered a salary of more than £34,400 £33,500 £35,000
UK excluding London average salary £25,000 £24,000 £23,500
% change year-on-year
+4.16% +2.12%
2nd Line Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
96460 103322 95939
As % of all permanent IT jobs located in England 94.34% 94.48% 94.28%
Number of salaries quoted 80662 85110 80222
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,500 £26,375
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in England

2nd Line Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the England region.

2nd Line Support Analyst Salary Trend in England

2nd Line Support Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the England region over the 3 months to 31 July 2015.

2nd Line Support Analyst Salary Histogram in England

2nd Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the England region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +19 74 £30,000 - 4
South East -27 45 £27,000 +8.00% 7
East of England +14 24 £26,000 -1.88% 4
Yorkshire -4 19 £22,500 +12.50% 2
North West -4 19 £25,000 +28.20% 4
West Midlands -11 13 £23,500 +4.44%
East Midlands -6 9 £22,750 -1.08% 1
South West -26 8 £25,000 -5.66%
2nd Line Support Analyst
UK

2nd Line Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 31 July 2015, IT jobs across the England region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 320 (72.07%) Windows
2 248 (55.86%) Active Directory
3 222 (50.00%) Microsoft
4 137 (30.86%) MS Exchange
5 135 (30.41%) ITIL
6 130 (29.28%) MS Office
7 122 (27.48%) MS Excel
8 113 (25.45%) Windows 7
9 112 (25.23%) Citrix
10 106 (23.87%) VMware
11 90 (20.27%) Windows Server 2008
12 76 (17.12%) Finance
12 76 (17.12%) Windows Server 2003
13 72 (16.22%) SQL
14 69 (15.54%) TCP/IP
15 66 (14.86%) LAN
15 66 (14.86%) WAN
15 66 (14.86%) Cisco
16 63 (14.19%) Windows XP
16 63 (14.19%) VMware Infrastructure
17 62 (13.96%) Windows Server 2012
18 59 (13.29%) SQL Server
19 55 (12.39%) Microsoft Certification
20 53 (11.94%) DNS
21 52 (11.71%) Blackberry
21 52 (11.71%) Exchange Server 2010
22 48 (10.81%) DHCP
23 46 (10.36%) SLA
24 41 (9.23%) Linux
24 41 (9.23%) Firewall

2nd Line Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 31 July 2015, IT jobs across the England region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 137 (30.86%) MS Exchange
2 52 (11.71%) Exchange Server 2010
3 33 (7.43%) Exchange Server 2007
4 26 (5.86%) Exchange Server 2003
5 24 (5.41%) IIS
6 20 (4.50%) Blackberry Enterprise Server
6 20 (4.50%) Exchange Server 2013
7 19 (4.28%) SharePoint
8 4 (0.90%) IBM Notes
9 3 (0.68%) Apache
10 2 (0.45%) SharePoint 2010
10 2 (0.45%) Lync
11 1 (0.23%) Apache Solr
11 1 (0.23%) SharePoint 2013
11 1 (0.23%) Tomcat
11 1 (0.23%) JBoss
11 1 (0.23%) CMS
11 1 (0.23%) WorkSite
Applications
1 130 (29.28%) MS Office
2 122 (27.48%) MS Excel
3 27 (6.08%) MS PowerPoint
4 3 (0.68%) Adobe Creative Suite
4 3 (0.68%) MS Visio
4 3 (0.68%) Acrobat
5 2 (0.45%) InDesign
Business Applications
1 2 (0.45%) SAP FI
1 2 (0.45%) SAP FI/CO
1 2 (0.45%) SAP CO
1 2 (0.45%) Dynamics NAV
1 2 (0.45%) Dynamics CRM
2 1 (0.23%) SAP Oil and Gas
2 1 (0.23%) Summit
Cloud Services
1 27 (6.08%) Office 365
2 13 (2.93%) Amazon AWS
3 10 (2.25%) Cloud Computing
4 3 (0.68%) Microsoft Azure
4 3 (0.68%) Symantec.cloud
5 1 (0.23%) SaaS
Communications & Networking
1 69 (15.54%) TCP/IP
2 66 (14.86%) LAN
2 66 (14.86%) WAN
3 53 (11.94%) DNS
4 48 (10.81%) DHCP
5 41 (9.23%) Firewall
6 36 (8.11%) VPN
7 32 (7.21%) VoIP
8 29 (6.53%) SAN
9 15 (3.38%) Internet
10 14 (3.15%) Wi-Fi
11 13 (2.93%) IP Telephony
12 8 (1.80%) NAS
12 8 (1.80%) LDAP
13 7 (1.58%) VLAN
14 6 (1.35%) Wireless
15 5 (1.13%) Structured Cabling
16 4 (0.90%) NetScaler
16 4 (0.90%) Cisco IOS
16 4 (0.90%) Ethernet
Database & Business Intelligence
1 59 (13.29%) SQL Server
2 5 (1.13%) Crystal Reports
2 5 (1.13%) QlikView
2 5 (1.13%) SQL Server 2012
2 5 (1.13%) MarkLogic
3 3 (0.68%) Relational Database
3 3 (0.68%) SQL Server 2008
3 3 (0.68%) MySQL
3 3 (0.68%) MS Access
4 2 (0.45%) RDBMS
5 1 (0.23%) BusinessObjects
5 1 (0.23%) SQL Server Reporting Services
5 1 (0.23%) SQL Server 2005
5 1 (0.23%) SQL Server Integration Services
Development Applications
1 1 (0.23%) JIRA
1 1 (0.23%) SQL Server Management Studio (SSMS)
General
1 76 (17.12%) Finance
2 28 (6.31%) Law
3 26 (5.86%) Legal
4 16 (3.60%) Banking
5 13 (2.93%) Telecoms
6 11 (2.48%) Retail
7 10 (2.25%) Back Office
8 8 (1.80%) Publishing
9 7 (1.58%) Advertising
10 5 (1.13%) Marketing
10 5 (1.13%) French Language
10 5 (1.13%) German Language
11 4 (0.90%) Spanish Language
12 3 (0.68%) Games
12 3 (0.68%) Financial Institution
12 3 (0.68%) Front Office
12 3 (0.68%) Manufacturing
13 2 (0.45%) Investment Banking
14 1 (0.23%) Local Government
14 1 (0.23%) Multimedia
Libraries, Frameworks & Software Standards
1 14 (3.15%) .NET
2 8 (1.80%) HTML
2 8 (1.80%) CSS
3 7 (1.58%) Web Services
4 5 (1.13%) ASP.NET
5 1 (0.23%) J2EE
5 1 (0.23%) XML
5 1 (0.23%) X-Windows
5 1 (0.23%) WCF
5 1 (0.23%) LINQ
5 1 (0.23%) Servlets
Miscellaneous
1 52 (11.71%) Blackberry
2 30 (6.76%) Analytical Skills
3 15 (3.38%) Mathematics
4 14 (3.15%) Management Information System
4 14 (3.15%) Data Centre
5 11 (2.48%) Handset
5 11 (2.48%) PDA
6 9 (2.03%) iPad
7 7 (1.58%) Video Conferencing
8 6 (1.35%) iPhone
9 5 (1.13%) Hedge funds
9 5 (1.13%) Thin Client
9 5 (1.13%) Fat Client
10 4 (0.90%) Smartphone
11 3 (0.68%) Statistics
12 2 (0.45%) CMDB
12 2 (0.45%) Digital Media
13 1 (0.23%) Mobile App
13 1 (0.23%) Mobile Payment
13 1 (0.23%) Data Extraction
Operating Systems
1 320 (72.07%) Windows
2 113 (25.45%) Windows 7
3 90 (20.27%) Windows Server 2008
4 76 (17.12%) Windows Server 2003
5 63 (14.19%) Windows XP
6 62 (13.96%) Windows Server 2012
7 41 (9.23%) Linux
8 36 (8.11%) Windows 8
9 14 (3.15%) UNIX
9 14 (3.15%) Windows Vista
9 14 (3.15%) Android
10 11 (2.48%) Red Hat Enterprise Linux
11 6 (1.35%) Apple iOS
11 6 (1.35%) Windows 2000
11 6 (1.35%) Mac OS X
12 5 (1.13%) Windows Mobile
13 4 (0.90%) Mac OS
13 4 (0.90%) Windows 2000 Server
14 2 (0.45%) zOS
15 1 (0.23%) Solaris
Processes & Methodologies
1 135 (30.41%) ITIL
2 23 (5.18%) Service Delivery
2 23 (5.18%) Mentoring
3 20 (4.50%) Service Management
3 20 (4.50%) Information Security
4 17 (3.83%) Incident Management
4 17 (3.83%) Problem Management
4 17 (3.83%) Root Cause Analysis
5 15 (3.38%) Disaster Recovery
6 9 (2.03%) CRM
6 9 (2.03%) Change Control
7 8 (1.80%) Coaching
7 8 (1.80%) Project Planning
8 7 (1.58%) Performance Tuning
8 7 (1.58%) Risk Analysis
9 6 (1.35%) Mobile Device Management
9 6 (1.35%) Change Management
10 5 (1.13%) BCP
10 5 (1.13%) Configuration Management
10 5 (1.13%) Migration
Programming Languages
1 72 (16.22%) SQL
2 19 (4.28%) C
3 8 (1.80%) JavaScript
4 7 (1.58%) Java
5 6 (1.35%) PowerShell
5 6 (1.35%) VB
6 5 (1.13%) C#
7 2 (0.45%) C++
7 2 (0.45%) VBA
7 2 (0.45%) T-SQL
8 1 (0.23%) Perl
Qualifications
1 55 (12.39%) Microsoft Certification
2 40 (9.01%) Degree
3 29 (6.53%) MCSE
4 23 (5.18%) MCP
5 14 (3.15%) Cisco Certification
6 12 (2.70%) CCNA
7 11 (2.48%) ITIL Certification
8 10 (2.25%) MCSA
9 8 (1.80%) MCITP
10 7 (1.58%) A+ Certification
11 6 (1.35%) MOS
11 6 (1.35%) ITIL Foundation Certificate
12 5 (1.13%) HNC
12 5 (1.13%) HND
13 4 (0.90%) CCNP
13 4 (0.90%) MCTS
14 3 (0.68%) VMware Certified Professional (VCP)
14 3 (0.68%) MCDST
14 3 (0.68%) Security Cleared
15 1 (0.23%) SC Cleared
Quality Assurance & Compliance
1 46 (10.36%) SLA
2 4 (0.90%) ISO/IEC 27001
3 1 (0.23%) QA
3 1 (0.23%) ISO 9001
System Software
1 248 (55.86%) Active Directory
2 63 (14.19%) VMware Infrastructure
3 32 (7.21%) XenApp
4 27 (6.08%) vSphere
5 22 (4.95%) Hyper-V
6 20 (4.50%) VMware ESXi
7 17 (3.83%) Terminal Services
8 13 (2.93%) VMware Workstation
8 13 (2.93%) XenServer
9 8 (1.80%) vCloud
10 4 (0.90%) XenDesktop
11 3 (0.68%) BitLocker
11 3 (0.68%) VMware ESX
12 1 (0.23%) Terminal Server
12 1 (0.23%) Microsoft App-V
12 1 (0.23%) KVM
Systems Management
1 21 (4.73%) SCCM
2 9 (2.03%) Nagios
3 7 (1.58%) Dollar Universe
4 6 (1.35%) MAILsweeper
5 5 (1.13%) DameWare
5 5 (1.13%) Norton AntiVirus
5 5 (1.13%) OpenView
6 4 (0.90%) Backup Exec
6 4 (0.90%) Symantec Enterprise Vault
7 3 (0.68%) Casper Suite
8 2 (0.45%) FortiGate
8 2 (0.45%) McAfee ePO
9 1 (0.23%) Puppet
9 1 (0.23%) Sysprep
9 1 (0.23%) AirWatch
9 1 (0.23%) WSUS
9 1 (0.23%) Systems Management Server (SMS)
Vendors
1 222 (50.00%) Microsoft
2 112 (25.23%) Citrix
3 106 (23.87%) VMware
4 66 (14.86%) Cisco
5 31 (6.98%) HP
6 16 (3.60%) Apple
7 15 (3.38%) Mitel
8 10 (2.25%) NetApp
8 10 (2.25%) Symantec
9 9 (2.03%) Bloomberg
9 9 (2.03%) Adobe
9 9 (2.03%) EMC
9 9 (2.03%) Nimsoft
10 8 (1.80%) Veeam
10 8 (1.80%) Isilon
10 8 (1.80%) Zerto
10 8 (1.80%) McAfee
11 7 (1.58%) Reuters
11 7 (1.58%) LANDesk
11 7 (1.58%) AppSense
City, London
First Point
Salary: £25000 - £35000 per annum
Posted: 11 hours ago
Leeds, West Yorkshire
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £25000.00 per annum
Posted: 13 hours ago
North West
ARC IT Recruitment Ltd
Salary: £20000 - £27000 Per Annum
Posted: Yesterday
Oxfordshire
Senitor Associates
Salary: £25000 per annum
Posted: Yesterday
Newbury, Berkshire
People Source Consulting
Salary: £22000 - £28000 per annum + Benefits
Posted: Yesterday
North London
Oscar Associates (UK) Ltd
Salary: £20000 - £25000 per annum
Posted: 2 days ago
London
ComputAppoint
Salary: £25000 - £30000 per annum + benefits
Posted: 2 days ago
Brighton, East Sussex
Evolution Recruitment Solutions
Salary: Circa 20-25000 + Benefits
Posted: 3 days ago
Leeds, West Yorkshire
Integrity IT Solutions
Salary: From £16,000 to £21,000 per annum 1st/2nd LINE SUPPORT ANALYST - IMMED
Posted: 4 days ago
Southport, Merseyside
Oscar Associates (UK) Ltd
Salary: £30000 - £35000 per annum
Posted: 5 days ago
Central London / West End
Eligo Recruitment Ltd
Salary: £26000 - £26500 per annum + Benefits
Posted: 5 days ago
Bishop's Stortford, Hertfordshire
Applause IT Innovation
Salary: £30000 - £35000 per annum + + Bens
Posted: 5 days ago
Brentwood, Essex
Next Move IT
Salary: £17000 - £24000 per annum + Benefits
Posted: 6 days ago
Hampshire
SSE
Salary: From £26,182 to £38,781 per annum
Posted: 8 days ago
Blackpool
Mint Recruitment Solutions
Salary: £25000 - £30000 per annum + car + benefits
Posted: 9 days ago
Windsor, Berkshire
Woodward Associates (UK) Limited
Salary: From £32,000 to £37,000 per annum Competitive
Posted: 12 days ago
Sutton, Surrey
Reed Business Information Ltd
Salary: From £26,000 to £30,000 per annum + 29 days + share ops scheme + pensi
Posted: 15 days ago
Hertfordshire
Hays IT - Uk Posting account
Salary: £30000.00 - £40000.00 per annum + Excellent benefits package
Posted: 16 days ago