The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 7 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
7 May 2015
Same period 2014 Same period 2013
Second Line Support Analyst
Rank 636 669 702
Rank change year-on-year
+33 +33
Permanent jobs requiring a 2nd Line Support Analyst 236 241 153
As % of all permanent IT jobs located in England 0.23% 0.21% 0.15%
As % of the Job Titles category 0.24% 0.22% 0.16%
Number of salaries quoted 218 225 146
Average salary £27,500 £25,250 £26,000
Average salary % change year-on-year
+8.91% -2.88%
90% offered a salary of more than £22,000 £20,000 £19,500
10% offered a salary of more than £35,000 £35,000 £35,000
UK excluding London average salary £25,000 £24,000 £25,000
% change year-on-year
+4.16% -4.00%
2nd Line Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
97085 107569 97648
As % of all permanent IT jobs located in England 94.68% 94.60% 94.72%
Number of salaries quoted 80355 88429 82175
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in England

2nd Line Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the England region.

2nd Line Support Analyst Salary Trend in England

2nd Line Support Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the England region over the 3 months to 7 May 2015.

2nd Line Support Analyst Salary Histogram in England

2nd Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the England region over the 3 months to 7 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +65 122 £32,000 +18.51% 8
South East +8 48 £27,000 +5.88% 6
East of England +27 18 £26,000 +8.33% 4
East Midlands +15 14 £25,000 +6.38%
Yorkshire +3 11 £22,750 +13.75% 1
North West -11 8 £24,000 +11.62% 2
West Midlands -12 8 £21,500 -7.52% 1
South West -19 6 £21,500 -4.44% 1
North East -8 3 £31,000 +24.00%
2nd Line Support Analyst
UK

2nd Line Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 7 May 2015, IT jobs across the England region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 297 (67.65%) Windows
2 219 (49.89%) Active Directory
3 205 (46.70%) Microsoft
4 145 (33.03%) MS Office
5 133 (30.30%) ITIL
6 128 (29.16%) MS Excel
7 126 (28.70%) Citrix
8 124 (28.25%) Windows 7
9 110 (25.06%) MS Exchange
10 81 (18.45%) Finance
11 77 (17.54%) Windows XP
12 67 (15.26%) VMware
13 61 (13.90%) SQL Server
14 60 (13.67%) SQL
15 59 (13.44%) Blackberry
16 57 (12.98%) Windows Server 2008
17 55 (12.53%) Microsoft Certification
18 52 (11.85%) Cisco
19 51 (11.62%) TCP/IP
20 48 (10.93%) LAN
21 47 (10.71%) WAN
21 47 (10.71%) SLA
22 43 (9.79%) Exchange Server 2010
23 42 (9.57%) VMware Infrastructure
23 42 (9.57%) Firewall
24 41 (9.34%) Windows Server 2003
25 40 (9.11%) Degree
26 39 (8.88%) MCSE
27 38 (8.66%) DNS
28 35 (7.97%) Analytical Skills

2nd Line Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 7 May 2015, IT jobs across the England region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 110 (25.06%) MS Exchange
2 43 (9.79%) Exchange Server 2010
3 25 (5.69%) Blackberry Enterprise Server
4 22 (5.01%) Exchange Server 2007
5 21 (4.78%) SharePoint
6 19 (4.33%) IIS
7 16 (3.64%) Exchange Server 2003
8 9 (2.05%) IBM Notes
9 8 (1.82%) Exchange Server 2013
10 7 (1.59%) Lync
11 6 (1.37%) Apache
12 2 (0.46%) WorkSite
12 2 (0.46%) CMS
12 2 (0.46%) Tomcat
12 2 (0.46%) Apache Solr
12 2 (0.46%) Moodle
12 2 (0.46%) nginx
12 2 (0.46%) Drupal
12 2 (0.46%) WordPress
12 2 (0.46%) SharePoint 2013
Applications
1 145 (33.03%) MS Office
2 128 (29.16%) MS Excel
3 27 (6.15%) MS PowerPoint
4 4 (0.91%) Acrobat
5 3 (0.68%) InDesign
6 2 (0.46%) Adobe Creative Suite
Business Applications
1 1 (0.23%) Magento
1 1 (0.23%) Dynamics NAV
1 1 (0.23%) Dynamics CRM
1 1 (0.23%) Dynamics AX
Cloud Services
1 8 (1.82%) Office 365
2 6 (1.37%) SaaS
3 5 (1.14%) Amazon AWS
4 4 (0.91%) Google Apps
5 3 (0.68%) Symantec.cloud
6 2 (0.46%) Microsoft Azure
7 1 (0.23%) Mimecast
7 1 (0.23%) Cloud Computing
Communications & Networking
1 51 (11.62%) TCP/IP
2 48 (10.93%) LAN
3 47 (10.71%) WAN
4 42 (9.57%) Firewall
5 38 (8.66%) DNS
6 33 (7.52%) DHCP
7 26 (5.92%) VPN
8 19 (4.33%) VoIP
9 18 (4.10%) SAN
10 15 (3.42%) IP Telephony
10 15 (3.42%) Internet
11 13 (2.96%) Wi-Fi
12 6 (1.37%) VLAN
13 5 (1.14%) Ethernet
14 4 (0.91%) FTP
14 4 (0.91%) PBX
14 4 (0.91%) Cisco IOS
15 3 (0.68%) Cisco ASA
15 3 (0.68%) Network Security
15 3 (0.68%) Intranet
Database & Business Intelligence
1 61 (13.90%) SQL Server
2 7 (1.59%) MySQL
3 4 (0.91%) SQL Server 2012
4 3 (0.68%) Relational Database
4 3 (0.68%) QlikView
4 3 (0.68%) Crystal Reports
5 2 (0.46%) SQL Server Integration Services
6 1 (0.23%) Oracle Database
6 1 (0.23%) Oracle Database 11g
6 1 (0.23%) SQL Server 2008
6 1 (0.23%) RDBMS
6 1 (0.23%) SQL Server Reporting Services
Development Applications
1 3 (0.68%) Toad
2 2 (0.46%) Subversion
2 2 (0.46%) JIRA
2 2 (0.46%) Git (software)
3 1 (0.23%) Eclipse
General
1 81 (18.45%) Finance
2 29 (6.61%) Law
3 20 (4.56%) Legal
3 20 (4.56%) Banking
4 18 (4.10%) Telecoms
5 15 (3.42%) Retail
6 7 (1.59%) Advertising
7 6 (1.37%) German Language
7 6 (1.37%) Back Office
8 5 (1.14%) French Language
9 4 (0.91%) Investment Banking
9 4 (0.91%) Front Office
9 4 (0.91%) Financial Institution
10 3 (0.68%) Pharmaceutical
11 2 (0.46%) Marketing
11 2 (0.46%) Italian Language
11 2 (0.46%) Russian Language
11 2 (0.46%) Spanish Language
12 1 (0.23%) Manufacturing
12 1 (0.23%) Publishing
Libraries, Frameworks & Software Standards
1 17 (3.87%) .NET
2 11 (2.51%) HTML
2 11 (2.51%) CSS
3 8 (1.82%) ASP.NET
4 5 (1.14%) J2EE
4 5 (1.14%) Web Services
5 4 (0.91%) .NET Framework
6 3 (0.68%) XML
7 2 (0.46%) COM
7 2 (0.46%) Servlets
8 1 (0.23%) LINQ
8 1 (0.23%) Classic ASP
Miscellaneous
1 59 (13.44%) Blackberry
2 35 (7.97%) Analytical Skills
3 21 (4.78%) Management Information System
4 15 (3.42%) Thin Client
4 15 (3.42%) Fat Client
5 11 (2.51%) PDA
6 8 (1.82%) Mathematics
6 8 (1.82%) iPad
7 6 (1.37%) Video Conferencing
8 5 (1.14%) iPhone
8 5 (1.14%) EPoS
8 5 (1.14%) Smartphone
9 4 (0.91%) Hedge funds
10 3 (0.68%) Open Source
10 3 (0.68%) Client/Server
10 3 (0.68%) CMDB
10 3 (0.68%) Statistics
11 2 (0.46%) Digital Media
12 1 (0.23%) BYOD
12 1 (0.23%) Mobile Payment
Operating Systems
1 297 (67.65%) Windows
2 124 (28.25%) Windows 7
3 77 (17.54%) Windows XP
4 57 (12.98%) Windows Server 2008
5 41 (9.34%) Windows Server 2003
6 29 (6.61%) Windows 8
7 28 (6.38%) Linux
8 25 (5.69%) Windows Server 2012
9 16 (3.64%) UNIX
10 14 (3.19%) Android
11 9 (2.05%) Windows Vista
12 8 (1.82%) Apple iOS
13 5 (1.14%) Mac OS
13 5 (1.14%) Mac OS X
13 5 (1.14%) Windows Mobile
14 3 (0.68%) Windows 2000 Server
14 3 (0.68%) Red Hat Enterprise Linux
15 2 (0.46%) zOS
15 2 (0.46%) Windows 2000
15 2 (0.46%) CentOS
Processes & Methodologies
1 133 (30.30%) ITIL
2 28 (6.38%) Change Control
3 27 (6.15%) Incident Management
4 23 (5.24%) Problem Management
5 21 (4.78%) Service Management
6 19 (4.33%) Project Planning
7 17 (3.87%) Service Delivery
8 14 (3.19%) Information Security
9 13 (2.96%) Disaster Recovery
9 13 (2.96%) Root Cause Analysis
10 12 (2.73%) CRM
11 10 (2.28%) Information Security Management
11 10 (2.28%) Security Management
11 10 (2.28%) Network Management
11 10 (2.28%) ISMS
12 9 (2.05%) Configuration Management
12 9 (2.05%) Document Management
13 8 (1.82%) Business Continuity
13 8 (1.82%) E-Commerce
13 8 (1.82%) Software Delivery
Programming Languages
1 60 (13.67%) SQL
2 12 (2.73%) JavaScript
3 11 (2.51%) C
4 10 (2.28%) Java
5 6 (1.37%) C#
6 4 (0.91%) PL/SQL
6 4 (0.91%) PowerShell
7 3 (0.68%) T-SQL
7 3 (0.68%) VB
8 2 (0.46%) XPath
8 2 (0.46%) PHP
9 1 (0.23%) Python
9 1 (0.23%) Perl
9 1 (0.23%) C++
9 1 (0.23%) VBA
9 1 (0.23%) VBScript
9 1 (0.23%) Objective-C
Qualifications
1 55 (12.53%) Microsoft Certification
2 40 (9.11%) Degree
3 39 (8.88%) MCSE
4 25 (5.69%) MCP
5 11 (2.51%) Cisco Certification
5 11 (2.51%) CCNA
6 10 (2.28%) ITIL Certification
6 10 (2.28%) ITIL Foundation Certificate
7 9 (2.05%) MOS
8 8 (1.82%) MCITP
8 8 (1.82%) MCSA
9 5 (1.14%) HNC
9 5 (1.14%) HND
10 3 (0.68%) Security Cleared
10 3 (0.68%) CCNP
11 2 (0.46%) MCTS
11 2 (0.46%) A+ Certification
12 1 (0.23%) SC Cleared
12 1 (0.23%) CNA
12 1 (0.23%) CNE
Quality Assurance & Compliance
1 47 (10.71%) SLA
2 10 (2.28%) ISO/IEC 27001
3 3 (0.68%) QA
System Software
1 219 (49.89%) Active Directory
2 42 (9.57%) VMware Infrastructure
3 24 (5.47%) XenApp
4 13 (2.96%) Hyper-V
5 7 (1.59%) Terminal Services
6 6 (1.37%) vSphere
7 5 (1.14%) XenDesktop
8 4 (0.91%) VMware ESX
8 4 (0.91%) Samba
9 3 (0.68%) XenServer
10 2 (0.46%) VMware Workstation
10 2 (0.46%) ISA Server
10 2 (0.46%) vCloud
10 2 (0.46%) VMware ESXi
11 1 (0.23%) BitLocker
11 1 (0.23%) Terminal Server
11 1 (0.23%) Microsoft App-V
Systems Management
1 17 (3.87%) SCCM
2 8 (1.82%) Nagios
3 7 (1.59%) Dollar Universe
4 6 (1.37%) Norton AntiVirus
5 5 (1.14%) MAILsweeper
5 5 (1.14%) DameWare
5 5 (1.14%) Backup Exec
6 4 (0.91%) Symantec Enterprise Vault
6 4 (0.91%) Puppet
7 2 (0.46%) Casper Suite
7 2 (0.46%) AirWatch
8 1 (0.23%) OpenView
Vendors
1 205 (46.70%) Microsoft
2 126 (28.70%) Citrix
3 67 (15.26%) VMware
4 52 (11.85%) Cisco
5 22 (5.01%) HP
6 17 (3.87%) Dell
7 15 (3.42%) Wyse
8 14 (3.19%) Bloomberg
8 14 (3.19%) Apple
9 11 (2.51%) Symantec
9 11 (2.51%) Reuters
10 10 (2.28%) LANDesk
11 9 (2.05%) Lotus
12 8 (1.82%) CA
12 8 (1.82%) NetApp
12 8 (1.82%) Avaya
12 8 (1.82%) Adobe
12 8 (1.82%) ServiceNow
13 7 (1.59%) Oracle
13 7 (1.59%) Remedy
Potters Bar, Hertfordshire
Understanding Recruitment
Salary: £21000 - £31000 per annum + Benefits
Posted: 17 hours ago
Basingstoke, Hampshire
Webrecruit
Salary: Package up to £26,000 DOE Plus Pension Scheme, Bike Loan Scheme
Posted: Yesterday
Hook, Hampshire
Ascend Consulting
Salary: From £20,000 to £26,000 per annum
Posted: Yesterday
West Sussex
Cyber Team
Salary: From £31,000 to £31,000 per annum 12 Month Fixed Term Contract
Posted: Yesterday
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £24,000 per annum Plus on call allowance
Posted: Yesterday
Cambridge, Cambridgeshire
EXCELerate
Salary: To £23k plus Health care, life cover & pension
Posted: Yesterday
St. Albans, Hertfordshire
Capital IT Resourcing LTD
Salary: £20k - 23k per year + Benefits
Posted: 2 days ago
London
Ashdown IT
Salary: £32500 per annum + pension, bonus, gym, PMI
Posted: 2 days ago
London
Give-A-Grad-A-Go Ltd
Salary: £17k - 25k per year
Posted: 2 days ago
Widnes
Hays IT - Uk Posting account
Salary: £18000.00 - £23000.00 per annum
Posted: 5 days ago
Tamworth, Staffordshire
ReThink Recruitment
Salary: £19000.00 - £22000 per annum + Benefits + Training
Posted: 5 days ago
Reading, Berkshire
Hudson IT
Salary: £3000 - £38000 per annum + Bonus+Package
Posted: 6 days ago
London
Interquest - Korus Group - Brighton
Salary: £25000 - £30000 per annum + fantastic benefits
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Ipswich
Hays IT - Uk Posting account
Salary: £25000.00 - £30000.00 per annum
Posted: 22 days ago
Greater Manchester
Hays IT - Uk Posting account
Salary: £18000.00 - £21000.00 per annum
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