The statistics below represent IT jobs advertised across the England region that had 2nd Line Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 29 September 2016 with a comparison to same period over 2 years.

3 months to
29 Sep 2016
Same period 2015 Same period 2014
Second Line Support Analyst
Rank 551 603 563
Rank change year-on-year
+52 -40
Permanent jobs requiring a 2nd Line Support Analyst 346 355 454
As % of all permanent IT jobs located in England 0.39% 0.35% 0.42%
As % of the Job Titles category 0.40% 0.36% 0.44%
Number of salaries quoted 333 329 431
Median salary £27,000 £27,000 £26,000
Median salary % change year-on-year
- +3.84%
90% offered a salary of more than £22,200 £21,500 £21,000
10% offered a salary of more than £37,500 £35,000 £37,500
UK excluding London median salary £25,000 £24,500 £24,000
% change year-on-year
+2.04% +2.08%
2nd Line Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
86072 98291 103044
As % of all permanent IT jobs located in England 96.29% 96.29% 96.41%
Number of salaries quoted 72520 82716 84192
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,500 £26,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,091 £40,000 £40,000
% change year-on-year
+5.22% -

2nd Line Support Analyst
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured 2nd Line Support Analyst in the job title.

2nd Line Support Analyst Jobs Demand Trend in England

2nd Line Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the England region.

2nd Line Support Analyst Salary Trend in England

2nd Line Support Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the England region over the 3 months to 29 September 2016.

2nd Line Support Analyst Salary Histogram in England

2nd Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the England region over the 3 months to 29 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +44 141 £30,500 +1.66% 9
South East +52 87 £25,500 +2.00% 8
Yorkshire +24 29 £25,000 +11.11% 3
East of England +14 24 £25,500 -8.92%
South West +14 23 £27,500 +22.76% 2
West Midlands -12 17 £23,500 -14.54% 1
East Midlands +18 16 £24,000 -20.00% 1
North West -24 9 £21,500 -10.41% 1
2nd Line Support Analyst
UK

2nd Line Support Analyst Skill Set
Top 30 Related IT Skills in England

For the 6 months to 29 September 2016, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring 2nd Line Support Analyst in the job title.

1 495 (70.51%) Windows
2 381 (54.27%) Active Directory
3 303 (43.16%) Microsoft
4 243 (34.62%) MS Office
5 232 (33.05%) ITIL
6 213 (30.34%) Windows Server
7 196 (27.92%) Windows 7
8 177 (25.21%) MS Excel
9 163 (23.22%) MS Exchange
10 140 (19.94%) Citrix
11 119 (16.95%) Finance
12 118 (16.81%) SQL
13 105 (14.96%) Windows Server 2008
14 101 (14.39%) VMware
15 87 (12.39%) Microsoft Certification
15 87 (12.39%) Cisco
16 83 (11.82%) TCP/IP
17 82 (11.68%) Office 365
18 80 (11.40%) SQL Server
19 72 (10.26%) Windows Server 2012
19 72 (10.26%) VMware Infrastructure
20 69 (9.83%) SLA
21 65 (9.26%) LAN
22 62 (8.83%) Windows 8
23 60 (8.55%) MCP
24 58 (8.26%) WAN
25 57 (8.12%) DNS
26 54 (7.69%) Windows Server 2003
27 52 (7.41%) DHCP
27 52 (7.41%) Blackberry

2nd Line Support Analyst Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 163 (23.22%) MS Exchange
2 44 (6.27%) Exchange Server 2010
3 32 (4.56%) Exchange Server 2007
4 31 (4.42%) SharePoint
5 30 (4.27%) Blackberry Enterprise Server
5 30 (4.27%) Exchange Server 2013
6 19 (2.71%) IIS
7 18 (2.56%) Skype for Business
8 14 (1.99%) Exchange Server 2003
9 12 (1.71%) IBM Notes
10 9 (1.28%) Apache
11 7 (1.00%) SharePoint 2010
12 5 (0.71%) NetWeaver
12 5 (0.71%) WebLogic
13 4 (0.57%) OpenROAD
13 4 (0.57%) WebSphere
14 3 (0.43%) SharePoint Foundation
15 2 (0.28%) IBM Domino
15 2 (0.28%) Tomcat
16 1 (0.14%) SharePoint 2013
Applications
1 243 (34.62%) MS Office
2 177 (25.21%) MS Excel
3 17 (2.42%) MS PowerPoint
4 3 (0.43%) Adobe Creative Suite
5 1 (0.14%) Mozilla Thunderbird
Business Applications
1 6 (0.85%) SAP Oil and Gas
2 5 (0.71%) SAP CO
2 5 (0.71%) SAP FI
2 5 (0.71%) SAP FI/CO
2 5 (0.71%) SAP MM
2 5 (0.71%) SAP PS
2 5 (0.71%) SAP SD
3 4 (0.57%) Dynamics CRM
4 3 (0.43%) Infor CloudSuite Industrial (formerly SyteLine)
5 2 (0.28%) Remedy ITSM
5 2 (0.28%) Retail-J
6 1 (0.14%) Dynamics AX
6 1 (0.14%) Eagle PACE
6 1 (0.14%) Eikon
6 1 (0.14%) Line 50
6 1 (0.14%) Magento
6 1 (0.14%) Markit EDM
Cloud Services
1 82 (11.68%) Office 365
2 7 (1.00%) SaaS
3 5 (0.71%) Google Apps
4 4 (0.57%) Amazon AWS
5 3 (0.43%) Microsoft Azure
6 1 (0.14%) Adobe Creative Cloud
Communications & Networking
1 83 (11.82%) TCP/IP
2 65 (9.26%) LAN
3 58 (8.26%) WAN
4 57 (8.12%) DNS
5 52 (7.41%) DHCP
6 50 (7.12%) VoIP
7 49 (6.98%) Firewall
8 46 (6.55%) VPN
9 23 (3.28%) Wireless
10 22 (3.13%) Internet
11 16 (2.28%) SAN
11 16 (2.28%) Wi-Fi
12 14 (1.99%) Intranet
13 10 (1.42%) Network Security
14 9 (1.28%) Remote Desktop
14 9 (1.28%) Skype
15 7 (1.00%) VLAN
16 6 (0.85%) Ethernet
16 6 (0.85%) IP Telephony
17 5 (0.71%) ADSL
Database & Business Intelligence
1 80 (11.40%) SQL Server
2 15 (2.14%) SQL Server 2008
3 11 (1.57%) SQL Server Reporting Services
4 9 (1.28%) SQL Server 2012
5 8 (1.14%) Relational Database
6 7 (1.00%) MS Access
6 7 (1.00%) RDBMS
7 6 (0.85%) SQL Server Integration Services
8 5 (0.71%) SAP BI
8 5 (0.71%) SAP BW
8 5 (0.71%) SQL Server 2000
8 5 (0.71%) SQL Server 2005
9 4 (0.57%) Big Data
9 4 (0.57%) Hadoop
10 3 (0.43%) Crystal Reports
10 3 (0.43%) Oracle Database
11 2 (0.28%) MarkLogic
11 2 (0.28%) MySQL
12 1 (0.14%) Oracle Reports
12 1 (0.14%) QlikView
Development Applications
1 2 (0.28%) JIRA
2 1 (0.14%) SQL Server Management Studio (SSMS)
2 1 (0.14%) Visual Studio
General
1 119 (16.95%) Finance
2 42 (5.98%) Legal
3 34 (4.84%) Retail
4 26 (3.70%) Law
5 24 (3.42%) Banking
6 22 (3.13%) Back Office
6 22 (3.13%) Manufacturing
7 17 (2.42%) Telecoms
8 15 (2.14%) German Language
8 15 (2.14%) Marketing
9 12 (1.71%) French Language
9 12 (1.71%) Front Office
10 8 (1.14%) Financial Institution
10 8 (1.14%) Publishing
11 6 (0.85%) Electronics
12 4 (0.57%) Advertising
12 4 (0.57%) Billing
12 4 (0.57%) Local Government
12 4 (0.57%) Military
13 2 (0.28%) Retail Banking
Libraries, Frameworks & Software Standards
1 21 (2.99%) Web Services
2 20 (2.85%) .NET
3 13 (1.85%) ASP.NET
4 12 (1.71%) HTML
5 10 (1.42%) CSS
5 10 (1.42%) XML
6 8 (1.14%) XSL
7 3 (0.43%) FIX Protocol
7 3 (0.43%) jQuery
7 3 (0.43%) REST
8 2 (0.28%) ASP.NET Web Forms
9 1 (0.14%) CSS3
9 1 (0.14%) ODBC
9 1 (0.14%) Software Packaging
9 1 (0.14%) WCF
9 1 (0.14%) X-Windows
Miscellaneous
1 52 (7.41%) Blackberry
2 39 (5.56%) iPhone
3 30 (4.27%) Analytical Skills
4 25 (3.56%) Smartphone
5 22 (3.13%) Fat Client
5 22 (3.13%) Thin Client
6 19 (2.71%) Driving Licence
6 19 (2.71%) iPad
6 19 (2.71%) Video Conferencing
7 12 (1.71%) Computer Science
7 12 (1.71%) Management Information System
8 9 (1.28%) Handset
9 8 (1.14%) EPoS
9 8 (1.14%) User Experience
10 7 (1.00%) Data Centre
11 5 (0.71%) Client/Server
11 5 (0.71%) e-Learning
11 5 (0.71%) Fixed Income
11 5 (0.71%) Replication
12 4 (0.57%) Mathematics
Operating Systems
1 495 (70.51%) Windows
2 213 (30.34%) Windows Server
3 196 (27.92%) Windows 7
4 105 (14.96%) Windows Server 2008
5 72 (10.26%) Windows Server 2012
6 62 (8.83%) Windows 8
7 54 (7.69%) Windows Server 2003
8 51 (7.26%) Linux
9 50 (7.12%) Windows XP
10 43 (6.13%) Windows 10
11 28 (3.99%) Unix
12 24 (3.42%) Apple iOS
13 22 (3.13%) Mac OS X
14 16 (2.28%) Android
15 8 (1.14%) Windows Vista
16 6 (0.85%) Windows 2000
17 5 (0.71%) Windows 2000 Server
17 5 (0.71%) Windows Phone
18 4 (0.57%) Solaris
18 4 (0.57%) VMS
Processes & Methodologies
1 232 (33.05%) ITIL
2 51 (7.26%) Service Management
3 47 (6.70%) Incident Management
4 41 (5.84%) Problem Management
5 37 (5.27%) Service Delivery
6 25 (3.56%) ITIL V3
7 23 (3.28%) Time Management
8 22 (3.13%) Change Control
9 19 (2.71%) Change Management
9 19 (2.71%) ITSM
9 19 (2.71%) Workflow
10 18 (2.56%) Document Management
11 17 (2.42%) Mentoring
12 16 (2.28%) CRM
13 15 (2.14%) Investment Management
14 14 (1.99%) Business Intelligence
14 14 (1.99%) Continuous Improvement
15 12 (1.71%) Coaching
15 12 (1.71%) Root Cause Analysis
15 12 (1.71%) Virtual Environments
Programming Languages
1 118 (16.81%) SQL
2 17 (2.42%) C#
3 16 (2.28%) VB
4 13 (1.85%) PowerShell
5 12 (1.71%) JavaScript
6 8 (1.14%) Java
7 6 (0.85%) Perl
8 5 (0.71%) ABAP
8 5 (0.71%) C
8 5 (0.71%) VBScript
9 4 (0.57%) Python
9 4 (0.57%) T-SQL
9 4 (0.57%) VBA
10 3 (0.43%) PHP
10 3 (0.43%) Shell Script
11 2 (0.28%) PL/SQL
12 1 (0.14%) Bash Shell
12 1 (0.14%) Tcl
Qualifications
1 87 (12.39%) Microsoft Certification
2 60 (8.55%) MCP
3 51 (7.26%) MCSE
4 37 (5.27%) Degree
4 37 (5.27%) ITIL Certification
5 34 (4.84%) MCSA
6 31 (4.42%) CCNA
6 31 (4.42%) Cisco Certification
7 25 (3.56%) MCITP
8 16 (2.28%) MCDST
8 16 (2.28%) MCTS
9 11 (1.57%) Security Cleared
10 10 (1.42%) SC Cleared
11 9 (1.28%) A+ Certification
12 6 (0.85%) DV Cleared
13 5 (0.71%) CCA
13 5 (0.71%) Citrix Certification
13 5 (0.71%) ITIL Foundation Certificate
13 5 (0.71%) MOS
14 4 (0.57%) CompTIA Security+
Quality Assurance & Compliance
1 69 (9.83%) SLA
2 5 (0.71%) ISO/IEC 27001
2 5 (0.71%) PCI DSS
3 1 (0.14%) ISO 9001
3 1 (0.14%) QA
System Software
1 381 (54.27%) Active Directory
2 72 (10.26%) VMware Infrastructure
3 34 (4.84%) XenApp
4 31 (4.42%) Hyper-V
5 19 (2.71%) XenDesktop
6 10 (1.42%) vSphere
7 9 (1.28%) Terminal Services
8 6 (0.85%) Terminal Server
8 6 (0.85%) Virtual Desktop
8 6 (0.85%) VMware ESXi
9 4 (0.57%) VMware ESX
9 4 (0.57%) VMware Workstation
10 3 (0.43%) qmail
10 3 (0.43%) Virtual Servers
11 1 (0.14%) Microsoft Virtual Server
11 1 (0.14%) Virtual Machines
Systems Management
1 41 (5.84%) SCCM
2 10 (1.42%) Backup Exec
3 9 (1.28%) Nagios
3 9 (1.28%) Norton AntiVirus
4 8 (1.14%) SCOM
5 5 (0.71%) AirWatch
6 4 (0.57%) DameWare
6 4 (0.57%) Microsoft Intune
7 3 (0.43%) Casper Suite
7 3 (0.43%) Perfmon
7 3 (0.43%) Tivoli
8 1 (0.14%) Cisco CUCM
8 1 (0.14%) Control-M
8 1 (0.14%) Microsoft Data Protection Manager
8 1 (0.14%) Puppet
Vendors
1 303 (43.16%) Microsoft
2 140 (19.94%) Citrix
3 101 (14.39%) VMware
4 87 (12.39%) Cisco
5 44 (6.27%) Apple
6 27 (3.85%) Oracle
7 19 (2.71%) Mitel
8 18 (2.56%) ServiceNow
9 17 (2.42%) Avaya
10 16 (2.28%) HP
11 14 (1.99%) SAP
11 14 (1.99%) Symantec
12 12 (1.71%) Dell
13 10 (1.42%) IBM
13 10 (1.42%) MobileIron
14 9 (1.28%) Google
14 9 (1.28%) Lotus
15 8 (1.14%) Altiris
15 8 (1.14%) Veeam
16 7 (1.00%) LANDesk
York, North Yorkshire
4it Recruitment Ltd
Salary: Up to £30,000 per annum + excellent benefits
Posted: 17 hours ago
Hull, North Humberside
4it Recruitment Ltd
Salary: Up to £30,000 per annum + excellent benefits
Posted: 17 hours ago
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: Up to £30,000 per annum + excellent benefits
Posted: 17 hours ago
South West London
Complete Tech Limited
Salary: Up to £26,500 per annum + great benefits
Posted: 11 hours ago
North London
Sanderson
Salary: £28000.00 - £35000.00 per annum
Posted: Yesterday
London
Ashdown IT
Salary: £32000 - £36000 per annum + benefits
Posted: 3 days ago
North London
Sanderson
Salary: £25000.00 - £30000.00 per annum
Posted: Yesterday
London
Ashdown IT
Salary: £25000 - £30000 per annum + Benefits
Posted: 3 days ago
Enfield, Middlesex
onezeero.
Salary: £27000 - £29000 per annum +
Posted: 2 days ago
London
Information Technology Services
Salary: £30k - 35k per year
Posted: 4 days ago
Leicestershire
Rebel Recruitment
Salary: From £20,000 to £22,000 per annum
Posted: 6 days ago
Oxford
Hays West And Wales
Salary: £22000.00 - £25000.00 per annum + Benefits
Posted: 7 days ago
Milton Keynes
Computacenter
Salary: Competitive
Posted: 7 days ago
Guildford, Surrey
People Source Consulting
Salary: £35000 - £40000 per annum + 10% Bonus + Benefits
Posted: Yesterday
Wokingham, Berkshire
Haybrook IT Resourcing Ltd
Salary: Up to £25,000 per annum + bonus + benefits
Posted: 6 days ago
Milton Keynes, Buckinghamshire
Isotrak Ltd
Salary: From £18,000 to £19,000 per annum
Posted: 14 days ago
Telford
Hays Specialist Recruitment Ltd
Salary: £22000.00 - £25000.00 per annum
Posted: 17 days ago
London
Williams Lea Tag
Salary: £22,000 - £24,000 per year
Posted: 13 days ago
Leatherhead
Recruitment Genius Ltd
Salary: £30000 - £34000 per annum
Posted: 10 days ago
Manchester
Venturi
Salary: £25000 - £30000 per annum + Bonus + Benefits
Posted: 25 days ago
Bath
Hays Specialist Recruitment Ltd
Salary: £20000 - £27000 per annum + Excellent Benefits
Posted: 23 days ago
Brighton
Bluetown Online LTD
Posted: 22 days ago