The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Second Line Support Analyst
Rank 655 661 702
Rank change year-on-year
+6 +41
Permanent jobs requiring a 2nd Line Support Analyst 213 203 167
As % of all permanent IT jobs located in England 0.20% 0.20% 0.15%
As % of the Job Titles category 0.21% 0.21% 0.16%
Number of salaries quoted 196 186 156
Average salary £27,250 £25,000 £25,500
Average salary % change year-on-year
+9.00% -1.96%
90% offered a salary of more than £22,000 £21,500 £19,750
10% offered a salary of more than £38,000 £30,950 £37,500
UK excluding London average salary £26,250 £25,000 £24,000
% change year-on-year
+5.00% +4.16%
2nd Line Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
99423 96838 103920
As % of all permanent IT jobs located in England 94.66% 94.71% 95.31%
Number of salaries quoted 83438 79404 90243
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in England

2nd Line Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the England region.

2nd Line Support Analyst Salary Trend in England

2nd Line Support Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the England region over the 3 months to 19 December 2014.

2nd Line Support Analyst Salary Histogram in England

2nd Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the England region over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +54 98 £29,000 +11.53% 4
South East -1 41 £27,500 +5.76% 4
East of England -18 19 £26,000 -25.71%
East Midlands +36 15 £25,500 +13.33% 2
West Midlands -10 13 £30,000 +25.00%
South West -3 9 £24,000 +11.62% 1
Yorkshire -21 9 £20,000 -16.66% 2
North West -21 8 £19,250 -12.50% 1
North East -15 1 £26,000 +1.96% 1
2nd Line Support Analyst
UK

2nd Line Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 19 December 2014, IT jobs across the England region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 352 (71.26%) Windows
2 231 (46.76%) Active Directory
3 210 (42.51%) Microsoft
4 153 (30.97%) MS Excel
5 147 (29.76%) MS Office
6 141 (28.54%) Windows 7
7 135 (27.33%) MS Exchange
8 133 (26.92%) Windows XP
9 129 (26.11%) ITIL
10 111 (22.47%) SQL
11 107 (21.66%) Windows Server 2008
12 93 (18.83%) Citrix
13 89 (18.02%) TCP/IP
14 82 (16.60%) Windows Server 2003
15 78 (15.79%) VMware
16 74 (14.98%) SQL Server
17 72 (14.57%) DNS
18 63 (12.75%) DHCP
19 59 (11.94%) LAN
19 59 (11.94%) Blackberry
20 58 (11.74%) SLA
20 58 (11.74%) Finance
21 56 (11.34%) Exchange Server 2007
21 56 (11.34%) Exchange Server 2010
22 54 (10.93%) Microsoft Certification
22 54 (10.93%) Cisco
23 51 (10.32%) VMware Infrastructure
24 49 (9.92%) Linux
25 46 (9.31%) WAN
26 45 (9.11%) VPN

2nd Line Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 19 December 2014, IT jobs across the England region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 135 (27.33%) MS Exchange
2 56 (11.34%) Exchange Server 2007
2 56 (11.34%) Exchange Server 2010
3 37 (7.49%) Blackberry Enterprise Server
4 33 (6.68%) IIS
5 25 (5.06%) Exchange Server 2003
6 15 (3.04%) SharePoint
7 11 (2.23%) Lync
7 11 (2.23%) Apache
8 9 (1.82%) IBM Notes
9 3 (0.61%) Exchange Server 2013
10 1 (0.20%) SharePoint 2010
10 1 (0.20%) Tomcat
10 1 (0.20%) WorkSite
10 1 (0.20%) CMS
Applications
1 153 (30.97%) MS Excel
2 147 (29.76%) MS Office
3 11 (2.23%) MS PowerPoint
4 6 (1.21%) MS Project
4 6 (1.21%) MS Visio
5 1 (0.20%) Acrobat
Business Applications
1 2 (0.40%) Dynamics AX
2 1 (0.20%) SalesLogix
Cloud Services
1 10 (2.02%) SaaS
2 4 (0.81%) Office 365
3 2 (0.40%) Microsoft Azure
4 1 (0.20%) Amazon AWS
4 1 (0.20%) Google Apps
4 1 (0.20%) Cloud Computing
Communications & Networking
1 89 (18.02%) TCP/IP
2 72 (14.57%) DNS
3 63 (12.75%) DHCP
4 59 (11.94%) LAN
5 46 (9.31%) WAN
6 45 (9.11%) VPN
7 34 (6.88%) Firewall
8 24 (4.86%) VoIP
9 23 (4.66%) Internet
10 12 (2.43%) SAN
11 7 (1.42%) Wireless
11 7 (1.42%) Network Security
12 6 (1.21%) Wi-Fi
12 6 (1.21%) PBX
13 5 (1.01%) IP Telephony
14 4 (0.81%) SSL
14 4 (0.81%) IPsec
14 4 (0.81%) NAS
15 2 (0.40%) Cisco IOS
15 2 (0.40%) Broadband
Database & Business Intelligence
1 74 (14.98%) SQL Server
2 20 (4.05%) MySQL
3 5 (1.01%) SQL Server 2008
4 4 (0.81%) MarkLogic
4 4 (0.81%) SQL Server 2005
5 3 (0.61%) Data Warehouse
6 2 (0.40%) Oracle Database
6 2 (0.40%) SQL Server Reporting Services
7 1 (0.20%) SQL Server 2012
7 1 (0.20%) Microsoft Analysis Services
7 1 (0.20%) Crystal Reports
7 1 (0.20%) SQL Server Integration Services
7 1 (0.20%) Oracle Database 11g
7 1 (0.20%) SQL Server Analysis Services
Development Applications
1 4 (0.81%) Talend Open Studio
1 4 (0.81%) FishEye
2 3 (0.61%) Toad
3 2 (0.40%) Team Foundation Server
General
1 58 (11.74%) Finance
2 22 (4.45%) Retail
3 20 (4.05%) Banking
4 18 (3.64%) Law
5 12 (2.43%) Telecoms
6 11 (2.23%) Legal
7 8 (1.62%) Manufacturing
7 8 (1.62%) Publishing
8 6 (1.21%) German Language
9 5 (1.01%) French Language
9 5 (1.01%) Advertising
10 4 (0.81%) Financial Institution
11 3 (0.61%) Back Office
12 2 (0.40%) Front Office
12 2 (0.40%) Automotive
12 2 (0.40%) Retail Banking
12 2 (0.40%) Italian Language
12 2 (0.40%) Russian Language
12 2 (0.40%) Spanish Language
13 1 (0.20%) Marketing
Libraries, Frameworks & Software Standards
1 24 (4.86%) .NET
2 14 (2.83%) XML
3 11 (2.23%) CSS
4 10 (2.02%) Web Services
4 10 (2.02%) HTML
5 8 (1.62%) FIX Protocol
6 4 (0.81%) Software Packaging
7 3 (0.61%) J2EE
7 3 (0.61%) ASP.NET
7 3 (0.61%) COM
8 2 (0.40%) .NET Framework
9 1 (0.20%) Application Packaging
9 1 (0.20%) Classic ASP
9 1 (0.20%) XSLT
9 1 (0.20%) Flash
9 1 (0.20%) XMPP
Miscellaneous
1 59 (11.94%) Blackberry
2 43 (8.70%) Analytical Skills
3 14 (2.83%) Video Conferencing
3 14 (2.83%) iPhone
4 8 (1.62%) Handset
4 8 (1.62%) Foreign Exchange (FX)
4 8 (1.62%) Derivative
5 7 (1.42%) Mathematics
5 7 (1.42%) Management Information System
5 7 (1.42%) iPad
6 6 (1.21%) Open Source
6 6 (1.21%) Fat Client
6 6 (1.21%) Thin Client
7 4 (0.81%) EPoS
7 4 (0.81%) Computer Science
7 4 (0.81%) IVR
7 4 (0.81%) PDA
8 3 (0.61%) Statistics
8 3 (0.61%) Client/Server
9 2 (0.40%) FMCG
Operating Systems
1 352 (71.26%) Windows
2 141 (28.54%) Windows 7
3 133 (26.92%) Windows XP
4 107 (21.66%) Windows Server 2008
5 82 (16.60%) Windows Server 2003
6 49 (9.92%) Linux
7 35 (7.09%) Windows Server 2012
8 34 (6.88%) UNIX
9 31 (6.28%) Windows 8
10 30 (6.07%) Windows Vista
11 17 (3.44%) Android
12 13 (2.63%) Mac OS X
13 12 (2.43%) Windows 2000 Server
14 10 (2.02%) Red Hat Enterprise Linux
15 8 (1.62%) Apple iOS
16 7 (1.42%) Windows 2000
17 6 (1.21%) VMS
18 4 (0.81%) CentOS
19 2 (0.40%) Debian
19 2 (0.40%) Ubuntu
Processes & Methodologies
1 129 (26.11%) ITIL
2 25 (5.06%) Problem Management
2 25 (5.06%) Incident Management
3 20 (4.05%) CRM
4 18 (3.64%) Time Management
4 18 (3.64%) Change Control
5 16 (3.24%) Service Management
6 13 (2.63%) E-Commerce
6 13 (2.63%) Project Planning
7 11 (2.23%) Information Security
8 9 (1.82%) Asset Management
8 9 (1.82%) Project Management
8 9 (1.82%) Mobile Device Management
9 8 (1.62%) Root Cause Analysis
9 8 (1.62%) Mentoring
9 8 (1.62%) Service Delivery
10 6 (1.21%) Continuous Improvement
11 5 (1.01%) Performance Tuning
11 5 (1.01%) Document Management
11 5 (1.01%) Risk Analysis
Programming Languages
1 111 (22.47%) SQL
2 22 (4.45%) Java
3 12 (2.43%) PL/SQL
4 9 (1.82%) JavaScript
5 8 (1.62%) C
6 7 (1.42%) Perl
6 7 (1.42%) PowerShell
6 7 (1.42%) VB
7 5 (1.01%) Bash Shell
7 5 (1.01%) T-SQL
7 5 (1.01%) VBScript
8 4 (0.81%) C#
8 4 (0.81%) PHP
9 3 (0.61%) VB.NET
10 1 (0.20%) VBA
10 1 (0.20%) Python
10 1 (0.20%) Objective-C
10 1 (0.20%) R
10 1 (0.20%) C++
Qualifications
1 54 (10.93%) Microsoft Certification
2 35 (7.09%) Degree
3 30 (6.07%) MCSE
4 20 (4.05%) MCP
5 18 (3.64%) MCITP
6 11 (2.23%) CCNA
6 11 (2.23%) Cisco Certification
7 10 (2.02%) ITIL Certification
7 10 (2.02%) MCSA
8 8 (1.62%) Security Cleared
8 8 (1.62%) MCTS
9 6 (1.21%) VMware Certified Professional (VCP)
9 6 (1.21%) ITIL Foundation Certificate
10 5 (1.01%) A+ Certification
11 4 (0.81%) Citrix Certification
12 3 (0.61%) CCA
13 1 (0.20%) PRINCE2 Certification
13 1 (0.20%) MOS
Quality Assurance & Compliance
1 58 (11.74%) SLA
2 3 (0.61%) ISO/IEC 27001
3 2 (0.40%) ISO 9001
System Software
1 231 (46.76%) Active Directory
2 51 (10.32%) VMware Infrastructure
3 11 (2.23%) Hyper-V
4 10 (2.02%) Terminal Services
5 9 (1.82%) vSphere
6 7 (1.42%) VMware Workstation
6 7 (1.42%) XenApp
7 4 (0.81%) VMware ESX
8 3 (0.61%) XenDesktop
9 2 (0.40%) Citrix Presentation Server
10 1 (0.20%) Microsoft App-V
10 1 (0.20%) Samba
Systems Management
1 29 (5.87%) SCCM
2 17 (3.44%) WSUS
3 6 (1.21%) Casper Suite
4 5 (1.01%) Norton AntiVirus
5 4 (0.81%) Systems Management Server (SMS)
6 3 (0.61%) Nagios
6 3 (0.61%) Backup Exec
6 3 (0.61%) Dollar Universe
7 2 (0.40%) NetBackup
8 1 (0.20%) SCOM
8 1 (0.20%) ZENworks
8 1 (0.20%) MAILsweeper
8 1 (0.20%) DameWare
8 1 (0.20%) Puppet
8 1 (0.20%) Symantec Enterprise Vault
Vendors
1 210 (42.51%) Microsoft
2 93 (18.83%) Citrix
3 78 (15.79%) VMware
4 54 (10.93%) Cisco
5 24 (4.86%) Avaya
6 21 (4.25%) Apple
7 18 (3.64%) Dell
8 13 (2.63%) Oracle
8 13 (2.63%) Bloomberg
9 12 (2.43%) Mitel
9 12 (2.43%) Wyse
10 10 (2.02%) Reuters
11 9 (1.82%) Symantec
11 9 (1.82%) Lotus
11 9 (1.82%) Sybase
12 6 (1.21%) Kofax
12 6 (1.21%) McAfee
12 6 (1.21%) ServiceNow
13 5 (1.01%) HP
13 5 (1.01%) Juniper
Woking, Surrey
Broady Limited
Salary: From £22,000 to £30,000 per annum + shift allowance + benefits
Posted: Yesterday
Crawley, West Sussex
Remit Resources
Salary: £23000 - £25000 per annum + Full Benefits Package
Posted: 4 days ago
Sheffield, South Yorkshire
ARC IT Recruitment Ltd
Posted: 4 days ago
Gloucester, Gloucestershire
Aximis (West) Limited
Salary: Up to £27K per annum
Posted: 5 days ago
Wellingborough, Northamptonshire
Latcom Ltd
Salary: From £25,000 to £30,000 per annum + Benefits
Posted: 5 days ago
City of London
Interquest - IQ ERP
Salary: £21000 - £27000 per annum + Benefits
Posted: 5 days ago
Nottingham, Nottinghamshire
TDX Group
Salary: Salary competitive + Bonus, Pension, Healthcare
Posted: 10 days ago
Bradford
Blue Town Online
Salary: £17.5k per year
Posted: 11 days ago
Farnborough
Recruitment Genius
Salary: £20000 - £25000 per annum
Posted: 16 days ago
Croydon, Surrey
MOTT MACDONALD
Salary: Competitive
Posted: 19 days ago
London W1T 2BU
Primesight Limited
Salary: £27,500
Posted: 24 days ago
Gateshead
Hays IT - Uk Posting account
Salary: £23000.00 - £29000.00 per annum + Benefits
Posted: 25 days ago