The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 27 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Mar 2015
Same period 2014 Same period 2013
Second Line Support Analyst
Rank 609 661 684
Rank change year-on-year
+52 +23
Permanent jobs requiring a 2nd Line Support Analyst 250 202 179
As % of all permanent IT jobs located in England 0.25% 0.19% 0.18%
As % of the Job Titles category 0.26% 0.21% 0.18%
Number of salaries quoted 228 185 167
Average salary £27,500 £25,000 £25,000
Average salary % change year-on-year
+10.00% -
90% offered a salary of more than £22,500 £20,000 £20,000
10% offered a salary of more than £35,000 £36,200 £35,000
UK excluding London average salary £25,000 £23,000 £24,000
% change year-on-year
+8.69% -4.16%
2nd Line Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
95146 98530 96981
As % of all permanent IT jobs located in England 94.82% 94.55% 94.84%
Number of salaries quoted 78725 80421 81983
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,450 £27,000
10% offered a salary of more than £70,000 £66,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in England

2nd Line Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the England region.

2nd Line Support Analyst Salary Trend in England

2nd Line Support Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the England region over the 3 months to 27 March 2015.

2nd Line Support Analyst Salary Histogram in England

2nd Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the England region over the 3 months to 27 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +75 130 £30,000 +11.11% 8
South East +26 57 £26,500 +1.92% 2
East of England +3 15 £26,000 +15.55% 2
Yorkshire +5 13 £25,000 +16.27% 1
East Midlands +23 12 £25,500 +15.90% 1
West Midlands -27 11 £22,500 +2.27%
North West -8 9 £24,000 +6.66% 1
South West -23 4 £21,500 -2.27% 1
North East -5 1 £37,500 +59.57%
2nd Line Support Analyst
UK

2nd Line Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 27 March 2015, IT jobs across the England region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 315 (69.23%) Windows
2 226 (49.67%) Active Directory
3 205 (45.05%) Microsoft
4 149 (32.75%) MS Office
5 140 (30.77%) ITIL
5 140 (30.77%) MS Excel
6 137 (30.11%) Windows 7
7 134 (29.45%) Citrix
8 125 (27.47%) MS Exchange
9 92 (20.22%) Windows XP
10 79 (17.36%) Finance
11 65 (14.29%) VMware
11 65 (14.29%) Microsoft Certification
12 64 (14.07%) SQL
13 62 (13.63%) SQL Server
13 62 (13.63%) Windows Server 2008
14 59 (12.97%) Blackberry
15 57 (12.53%) TCP/IP
16 52 (11.43%) LAN
17 49 (10.77%) DNS
17 49 (10.77%) Windows Server 2003
18 48 (10.55%) SLA
19 47 (10.33%) Exchange Server 2010
20 45 (9.89%) Cisco
21 44 (9.67%) DHCP
22 43 (9.45%) MCSE
23 42 (9.23%) WAN
23 42 (9.23%) VMware Infrastructure
24 41 (9.01%) Exchange Server 2007
25 39 (8.57%) Firewall

2nd Line Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 27 March 2015, IT jobs across the England region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 125 (27.47%) MS Exchange
2 47 (10.33%) Exchange Server 2010
3 41 (9.01%) Exchange Server 2007
4 35 (7.69%) Blackberry Enterprise Server
5 25 (5.49%) Exchange Server 2003
6 21 (4.62%) IIS
7 19 (4.18%) SharePoint
8 9 (1.98%) IBM Notes
9 8 (1.76%) Lync
10 7 (1.54%) Apache
11 5 (1.10%) Exchange Server 2013
12 2 (0.44%) Tomcat
12 2 (0.44%) WorkSite
12 2 (0.44%) CMS
12 2 (0.44%) SharePoint 2013
12 2 (0.44%) Drupal
12 2 (0.44%) WordPress
12 2 (0.44%) nginx
12 2 (0.44%) Apache Solr
12 2 (0.44%) Moodle
Applications
1 149 (32.75%) MS Office
2 140 (30.77%) MS Excel
3 21 (4.62%) MS PowerPoint
4 4 (0.88%) Acrobat
5 2 (0.44%) InDesign
6 1 (0.22%) Adobe Creative Suite
Business Applications
1 1 (0.22%) Dynamics NAV
1 1 (0.22%) Dynamics CRM
1 1 (0.22%) Dynamics AX
1 1 (0.22%) Magento
Cloud Services
1 7 (1.54%) Office 365
2 5 (1.10%) SaaS
3 4 (0.88%) Google Apps
3 4 (0.88%) Amazon AWS
4 3 (0.66%) Microsoft Azure
5 1 (0.22%) Cloud Computing
Communications & Networking
1 57 (12.53%) TCP/IP
2 52 (11.43%) LAN
3 49 (10.77%) DNS
4 44 (9.67%) DHCP
5 42 (9.23%) WAN
6 39 (8.57%) Firewall
7 33 (7.25%) VPN
8 27 (5.93%) VoIP
9 17 (3.74%) SAN
10 16 (3.52%) Internet
11 13 (2.86%) IP Telephony
12 10 (2.20%) Wi-Fi
13 6 (1.32%) VLAN
14 5 (1.10%) Ethernet
14 5 (1.10%) PBX
15 4 (0.88%) FTP
15 4 (0.88%) Cisco IOS
16 2 (0.44%) Network Security
16 2 (0.44%) Wireless
16 2 (0.44%) Intranet
Database & Business Intelligence
1 62 (13.63%) SQL Server
2 8 (1.76%) MySQL
3 4 (0.88%) SQL Server 2012
4 2 (0.44%) Relational Database
5 1 (0.22%) Oracle Database
5 1 (0.22%) Crystal Reports
5 1 (0.22%) Data Warehouse
5 1 (0.22%) SQL Server Integration Services
5 1 (0.22%) QlikView
5 1 (0.22%) Oracle Database 11g
Development Applications
1 3 (0.66%) Toad
2 2 (0.44%) Subversion
2 2 (0.44%) JIRA
2 2 (0.44%) Git (software)
3 1 (0.22%) FishEye
3 1 (0.22%) Eclipse
3 1 (0.22%) Talend Open Studio
General
1 79 (17.36%) Finance
2 28 (6.15%) Law
3 21 (4.62%) Retail
4 19 (4.18%) Banking
4 19 (4.18%) Legal
4 19 (4.18%) Telecoms
5 6 (1.32%) German Language
6 5 (1.10%) Advertising
6 5 (1.10%) French Language
7 4 (0.88%) Investment Banking
8 3 (0.66%) Back Office
8 3 (0.66%) Pharmaceutical
9 2 (0.44%) Financial Institution
9 2 (0.44%) Front Office
9 2 (0.44%) Italian Language
9 2 (0.44%) Russian Language
9 2 (0.44%) Spanish Language
9 2 (0.44%) Retail Banking
9 2 (0.44%) Marketing
10 1 (0.22%) Multimedia
Libraries, Frameworks & Software Standards
1 19 (4.18%) .NET
2 13 (2.86%) CSS
2 13 (2.86%) HTML
3 8 (1.76%) ASP.NET
4 5 (1.10%) Web Services
5 4 (0.88%) J2EE
5 4 (0.88%) .NET Framework
6 3 (0.66%) XML
7 2 (0.44%) Servlets
7 2 (0.44%) COM
8 1 (0.22%) Classic ASP
8 1 (0.22%) LINQ
Miscellaneous
1 59 (12.97%) Blackberry
2 34 (7.47%) Analytical Skills
3 20 (4.40%) Management Information System
4 16 (3.52%) Thin Client
4 16 (3.52%) Fat Client
5 8 (1.76%) iPad
5 8 (1.76%) PDA
5 8 (1.76%) EPoS
6 6 (1.32%) Mathematics
6 6 (1.32%) Video Conferencing
7 5 (1.10%) iPhone
8 4 (0.88%) Open Source
8 4 (0.88%) Hedge funds
8 4 (0.88%) Smartphone
9 3 (0.66%) Statistics
9 3 (0.66%) Digital Media
9 3 (0.66%) CMDB
10 2 (0.44%) Computer Science
10 2 (0.44%) Client/Server
11 1 (0.22%) Streaming Media
Operating Systems
1 315 (69.23%) Windows
2 137 (30.11%) Windows 7
3 92 (20.22%) Windows XP
4 62 (13.63%) Windows Server 2008
5 49 (10.77%) Windows Server 2003
6 28 (6.15%) Linux
7 24 (5.27%) Windows 8
8 20 (4.40%) UNIX
9 19 (4.18%) Windows Server 2012
10 14 (3.08%) Windows Vista
11 11 (2.42%) Android
12 6 (1.32%) Apple iOS
12 6 (1.32%) Windows 2000 Server
13 5 (1.10%) Windows Mobile
13 5 (1.10%) Mac OS X
13 5 (1.10%) Mac OS
14 4 (0.88%) Windows 2000
15 3 (0.66%) Red Hat Enterprise Linux
16 2 (0.44%) CentOS
16 2 (0.44%) zOS
Processes & Methodologies
1 140 (30.77%) ITIL
2 34 (7.47%) Incident Management
3 33 (7.25%) Change Control
4 28 (6.15%) Problem Management
5 23 (5.05%) Service Management
6 22 (4.84%) Project Planning
7 20 (4.40%) Service Delivery
7 20 (4.40%) CRM
8 14 (3.08%) Information Security
9 13 (2.86%) Disaster Recovery
9 13 (2.86%) Root Cause Analysis
10 10 (2.20%) Information Security Management
10 10 (2.20%) Security Management
10 10 (2.20%) Document Management
10 10 (2.20%) Business Continuity
10 10 (2.20%) ISMS
10 10 (2.20%) Network Management
11 9 (1.98%) Time Management
11 9 (1.98%) Configuration Management
12 8 (1.76%) E-Commerce
Programming Languages
1 64 (14.07%) SQL
2 14 (3.08%) JavaScript
3 10 (2.20%) PL/SQL
4 9 (1.98%) C
4 9 (1.98%) Java
5 6 (1.32%) C#
6 4 (0.88%) PowerShell
7 3 (0.66%) PHP
8 2 (0.44%) XPath
8 2 (0.44%) VBScript
8 2 (0.44%) VB
9 1 (0.22%) VBA
9 1 (0.22%) Python
9 1 (0.22%) Objective-C
9 1 (0.22%) T-SQL
9 1 (0.22%) C++
9 1 (0.22%) Perl
Qualifications
1 65 (14.29%) Microsoft Certification
2 43 (9.45%) MCSE
3 37 (8.13%) Degree
4 22 (4.84%) MCP
5 11 (2.42%) ITIL Foundation Certificate
6 9 (1.98%) MOS
7 8 (1.76%) ITIL Certification
7 8 (1.76%) MCSA
7 8 (1.76%) MCITP
8 7 (1.54%) CCNA
8 7 (1.54%) Cisco Certification
9 2 (0.44%) Citrix Certification
9 2 (0.44%) HNC
9 2 (0.44%) HND
9 2 (0.44%) MCTS
9 2 (0.44%) Security Cleared
10 1 (0.22%) SC Cleared
10 1 (0.22%) VMware Certified Professional (VCP)
10 1 (0.22%) CNA
10 1 (0.22%) CNE
Quality Assurance & Compliance
1 48 (10.55%) SLA
2 10 (2.20%) ISO/IEC 27001
3 2 (0.44%) QA
System Software
1 226 (49.67%) Active Directory
2 42 (9.23%) VMware Infrastructure
3 19 (4.18%) XenApp
4 14 (3.08%) Hyper-V
5 7 (1.54%) Terminal Services
6 6 (1.32%) vSphere
7 5 (1.10%) XenDesktop
8 4 (0.88%) Samba
8 4 (0.88%) VMware ESX
9 2 (0.44%) VMware Workstation
9 2 (0.44%) Microsoft App-V
9 2 (0.44%) ISA Server
10 1 (0.22%) Citrix Presentation Server
10 1 (0.22%) XenServer
Systems Management
1 17 (3.74%) SCCM
2 8 (1.76%) Norton AntiVirus
3 7 (1.54%) Nagios
3 7 (1.54%) Dollar Universe
4 5 (1.10%) Backup Exec
5 4 (0.88%) MAILsweeper
5 4 (0.88%) DameWare
5 4 (0.88%) Puppet
5 4 (0.88%) Symantec Enterprise Vault
6 2 (0.44%) WSUS
7 1 (0.22%) SCOM
7 1 (0.22%) ZENworks
7 1 (0.22%) Casper Suite
Vendors
1 205 (45.05%) Microsoft
2 134 (29.45%) Citrix
3 65 (14.29%) VMware
4 45 (9.89%) Cisco
5 20 (4.40%) Wyse
6 18 (3.96%) HP
6 18 (3.96%) Dell
7 15 (3.30%) Symantec
8 14 (3.08%) Avaya
9 13 (2.86%) Apple
10 12 (2.64%) ServiceNow
11 11 (2.42%) Bloomberg
12 10 (2.20%) LANDesk
13 9 (1.98%) Lotus
14 8 (1.76%) CA
14 8 (1.76%) Reuters
15 7 (1.54%) McAfee
15 7 (1.54%) Oracle
15 7 (1.54%) Sybase
16 6 (1.32%) Adobe
Central London / West End
ARC IT Recruitment Ltd
Salary: £30000 - £40000 Per Annum
Posted: Yesterday
Northamptonshire
Global Technology Solutions Ltd
Salary: £22000 - £25000 per annum
Posted: Yesterday
London
TLP Consultancy Ltd.
Posted: Yesterday
Huddersfield, West Yorkshire
Circle Recruitment
Salary: £20000 - £22000 per annum + benefits
Posted: Yesterday
High Wycombe, Buckinghamshire
Tria Recruitment
Salary: £20000 - £28000 per annum + Full Benefits
Posted: 2 days ago
City, London
ReThink Recruitment
Salary: £30000 - £34000 per annum + benefits
Posted: 2 days ago
London
Latcom Ltd
Salary: £25,000 per annum + Benefits
Posted: 3 days ago
Cambridgeshire
Big Red Recruitment
Salary: £20000 - £28000 per annum + 20 Days (+Bank Hols), Health Ins, Gym
Posted: 4 days ago
Central London / West End
Haybrook IT Resourcing Ltd
Salary: Up to £32,500 per annum + Benefits
Posted: 4 days ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £24,000 per annum Plus on call allowance
Posted: 4 days ago
Oldham, Lancashire
Next Move IT
Salary: £15000 - £19000 per annum + Pension, Private Health
Posted: 5 days ago
London
Talent International
Salary: £30000 - £36000 per annum
Posted: 5 days ago
Bedford
Capita - ITIN
Salary: £18000.00 - £21000.00 per annum
Posted: 10 days ago
London
Boss ERP Consulting
Salary: £30,000 - £40,000 per year
Posted: 16 days ago
Croydon
Interquest - IQ ERP
Salary: £22000 - £28000 per annum + Benefits
Posted: 24 days ago