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2nd Line Support Analyst Jobs in England
 
Demand Trend Salary Trend Salary Histogram Job Locations Related Skills
Browse 23 2nd Line Support Analyst job vacancies in England

The first table below looks at the demand for the 2nd Line Support Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 18 June 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the England region.

Location
3 months to
18 Jun 2013		 Same period 2012 Same period 2011
Second Line Support Analyst
Rank 704 704 696
Rank change year-on-year
0 -8
Permanent jobs requiring a 2nd Line Support Analyst 147 180 183
As % of all permanent IT jobs located in England 0.143% 0.159% 0.150%
As % of the Job Titles category 0.151% 0.168% 0.160%
Number of salaries quoted 137 165 170
Average salary £25,000 £25,000 £25,000
90% offered a salary of more than £20,000 £20,000 £20,100
10% offered a salary of more than £33,800 £35,000 £32,500
UK excluding London average salary £24,500 £24,000 £24,500
% change year-on-year
+2.08% -2.04%
All Job Titles
England
Permanent IT job ads with a match in the
Job Titles category		 97362 107351 114720
As % of all permanent IT jobs located in England 94.40% 95.02% 94.22%
Number of salaries quoted 81957 92751 97893
Average salary £42,500 £42,500 £42,500
90% offered a salary of more than £26,500 £27,500 £26,000
10% offered a salary of more than £67,500 £72,500 £70,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
2nd Line Support Analyst
UK

2nd Line Support Analyst
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst across the England region as a proportion of the total demand within the Job Titles category.

England 2nd Line Support Analyst Jobs Demand Trend

2nd Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the England region.

England 2nd Line Support Analyst Salary Trend

2nd Line Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the England region over the 3 months to 18 June 2013.

England 2nd Line Support Analyst Salary Histogram

2nd Line Support Analyst
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the England region over the 3 months to 18 June 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)		 Rank Change
on Same Period
Last Year		 Matching
Permanent
IT Job Ads		 Average Salary
Last 3 Months		 Average Salary
% Change
on Same Period
Last Year		 Find
Job
Vacancies
London +29 42 £30,750 - 6
South East -5 38 £25,000 -10.71% 9
North West +21 28 £24,500 +4.25% 1
East of England +9 16 £23,000 +2.22%
West Midlands -16 9 £25,000 +4.16% 3
East Midlands -4 5 £22,500 -30.76% 3
Yorkshire -24 5 £21,000 -6.66%
South West -8 4 £25,000 +11.11%
2nd Line Support Analyst
UK

2nd Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 18 June 2013, IT jobs across the England region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 222 (70.25%) Windows
2 152 (48.10%) Microsoft
3 127 (40.19%) Active Directory
4 121 (38.29%) MS Office
5 107 (33.86%) MS Excel
6 77 (24.37%) Windows 7
7 74 (23.42%) ITIL
8 68 (21.52%) Windows XP
9 67 (21.20%) Windows Server 2008
10 65 (20.57%) SQL
11 61 (19.30%) Windows Server 2003
12 60 (18.99%) VMware
13 56 (17.72%) Citrix
14 55 (17.41%) MS Exchange
15 49 (15.51%) SQL Server
16 47 (14.87%) TCP/IP
17 45 (14.24%) LAN
18 42 (13.29%) Microsoft Certification
19 40 (12.66%) Cisco
19 40 (12.66%) WAN
20 39 (12.34%) Blackberry
21 38 (12.03%) UNIX
22 36 (11.39%) SLA
22 36 (11.39%) Finance
23 35 (11.08%) Degree
24 34 (10.76%) Linux
25 31 (9.810%) Oracle
26 28 (8.861%) VMware Infrastructure
27 24 (7.595%) Law
27 24 (7.595%) MCP

2nd Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 18 June 2013, IT jobs across the England region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Development
1 16 (5.063%) HTML
2 10 (3.165%) CSS
3 6 (1.899%) .NET
4 3 (0.949%) EDI
4 3 (0.949%) Application Packaging
4 3 (0.949%) JSystem
5 2 (0.633%) XML
5 2 (0.633%) SAP Smart Forms
5 2 (0.633%) ASP.NET
6 1 (0.316%) COM
6 1 (0.316%) Web Services
6 1 (0.316%) WCF
Application Platforms
1 55 (17.41%) MS Exchange
2 22 (6.962%) IBM Notes
3 21 (6.646%) Exchange Server 2003
4 19 (6.013%) Exchange Server 2007
5 15 (4.747%) Exchange Server 2010
6 12 (3.797%) IIS
6 12 (3.797%) Blackberry Enterprise Server
7 11 (3.481%) Tomcat
8 9 (2.848%) SharePoint
9 7 (2.215%) Apache
10 6 (1.899%) WorkSite
10 6 (1.899%) CMS
11 4 (1.266%) Lotus Domino
12 1 (0.316%) WebLogic
12 1 (0.316%) SharePoint Server
12 1 (0.316%) Lync
Applications
1 121 (38.29%) MS Office
2 107 (33.86%) MS Excel
3 9 (2.848%) MS PowerPoint
4 4 (1.266%) MS Project
4 4 (1.266%) Office 365
5 2 (0.633%) MS Visio
6 1 (0.316%) Maya
6 1 (0.316%) Adobe After Effects
6 1 (0.316%) CINEMA 4D
6 1 (0.316%) Google Apps
Business Applications
1 4 (1.266%) Retail-J
2 3 (0.949%) Line 500
3 2 (0.633%) Dynamics AX
4 1 (0.316%) Google Analytics
4 1 (0.316%) WebTrends
4 1 (0.316%) Dynamics CRM
Communications & Networking
1 47 (14.87%) TCP/IP
2 45 (14.24%) LAN
3 40 (12.66%) WAN
4 24 (7.595%) DNS
5 16 (5.063%) DHCP
6 15 (4.747%) Firewall
7 13 (4.114%) Internet
8 11 (3.481%) VPN
9 7 (2.215%) VoIP
9 7 (2.215%) Wi-Fi
10 6 (1.899%) PBX
11 5 (1.582%) HTTP
12 4 (1.266%) VLAN
13 3 (0.949%) NAS
13 3 (0.949%) Wireless
13 3 (0.949%) IP Telephony
13 3 (0.949%) SAN
14 2 (0.633%) MPLS
15 1 (0.316%) DSL
15 1 (0.316%) Intranet
Database & Business Intelligence
1 49 (15.51%) SQL Server
2 11 (3.481%) MySQL
3 6 (1.899%) Oracle 10g
4 5 (1.582%) SQL Server 2000
5 4 (1.266%) Oracle 8/8i
5 4 (1.266%) Crystal Reports
6 3 (0.949%) SQL Server 2005
6 3 (0.949%) SQL Server 2008
7 2 (0.633%) SQL Server Reporting Services
8 1 (0.316%) QlikView
8 1 (0.316%) Oracle BI EE
8 1 (0.316%) PostgreSQL
8 1 (0.316%) Informix
General
1 36 (11.39%) Finance
2 24 (7.595%) Law
3 23 (7.278%) Legal
4 14 (4.430%) Banking
4 14 (4.430%) Retail
5 5 (1.582%) Manufacturing
5 5 (1.582%) Advertising
5 5 (1.582%) Telecoms
5 5 (1.582%) French Language
5 5 (1.582%) Spanish Language
6 4 (1.266%) Front Office
6 4 (1.266%) Back Office
7 3 (0.949%) Publishing
7 3 (0.949%) Marketing
7 3 (0.949%) Russian Language
8 2 (0.633%) German Language
8 2 (0.633%) Italian Language
8 2 (0.633%) Romanian Language
8 2 (0.633%) Dutch Language
9 1 (0.316%) Automotive
Miscellaneous
1 39 (12.34%) Blackberry
2 10 (3.165%) iPhone
3 9 (2.848%) Video Conferencing
4 6 (1.899%) Hedge funds
5 5 (1.582%) iPad
5 5 (1.582%) SaaS
5 5 (1.582%) EPoS
5 5 (1.582%) Grid Computing
6 4 (1.266%) Clustering
7 3 (0.949%) Replication
8 2 (0.633%) Management Information System
8 2 (0.633%) Mathematics
8 2 (0.633%) Computer Science
8 2 (0.633%) Client/Server
8 2 (0.633%) Enterprise Software
9 1 (0.316%) Social Media
9 1 (0.316%) Cloud Computing
9 1 (0.316%) Visualisation
9 1 (0.316%) Foreign Exchange (FX)
9 1 (0.316%) Thin Client
Operating Systems
1 222 (70.25%) Windows
2 77 (24.37%) Windows 7
3 68 (21.52%) Windows XP
4 67 (21.20%) Windows Server 2008
5 61 (19.30%) Windows Server 2003
6 38 (12.03%) UNIX
7 34 (10.76%) Linux
8 15 (4.747%) Windows Vista
9 12 (3.797%) Android
9 12 (3.797%) Windows 2000 Server
10 9 (2.848%) Solaris
11 6 (1.899%) Windows 2000
12 4 (1.266%) Mac OS X
12 4 (1.266%) HPUX
13 3 (0.949%) Mac OS
14 2 (0.633%) Windows Mobile
14 2 (0.633%) AIX
15 1 (0.316%) CentOS
15 1 (0.316%) Apple iOS
15 1 (0.316%) Windows 8
Processes & Methodologies
1 74 (23.42%) ITIL
2 14 (4.430%) Problem Management
3 11 (3.481%) ERP
4 8 (2.532%) CRM
4 8 (2.532%) Service Management
4 8 (2.532%) Time Management
5 6 (1.899%) Disaster Recovery
5 6 (1.899%) Root Cause Analysis
6 5 (1.582%) Service Delivery
6 5 (1.582%) Incident Management
7 4 (1.266%) Load Balancing
7 4 (1.266%) Document Management
7 4 (1.266%) Network Management
7 4 (1.266%) ITIL V3
8 3 (0.949%) Release Management
8 3 (0.949%) Logistics
8 3 (0.949%) Practice Management
8 3 (0.949%) Web Design
8 3 (0.949%) PRINCE2
8 3 (0.949%) DRM
Programming Languages
1 65 (20.57%) SQL
2 15 (4.747%) Java
3 13 (4.114%) Perl
4 8 (2.532%) VBA
5 7 (2.215%) PL/SQL
5 7 (2.215%) T-SQL
6 6 (1.899%) PowerShell
6 6 (1.899%) Shell Script
7 5 (1.582%) C++
8 3 (0.949%) VB
8 3 (0.949%) Python
9 2 (0.633%) VB.NET
10 1 (0.316%) VBScript
10 1 (0.316%) C
10 1 (0.316%) Bash shell
10 1 (0.316%) AppleScript
10 1 (0.316%) AWK
10 1 (0.316%) Ruby
Qualifications
1 42 (13.29%) Microsoft Certification
2 35 (11.08%) Degree
3 24 (7.595%) MCP
4 22 (6.962%) MCSE
5 14 (4.430%) MCSA
6 9 (2.848%) Cisco Certification
7 8 (2.532%) MCITP
7 8 (2.532%) CCA
7 8 (2.532%) Citrix Certification
7 8 (2.532%) Security Cleared
8 7 (2.215%) ITIL Certification
9 6 (1.899%) A+ Certification
9 6 (1.899%) SC Cleared
10 3 (0.949%) CCNA
10 3 (0.949%) MCDST
11 2 (0.633%) MCTS
11 2 (0.633%) CCENT
11 2 (0.633%) CCAA
12 1 (0.316%) Network+ Certification
12 1 (0.316%) MOS
Quality Assurance & Compliance
1 36 (11.39%) SLA
2 1 (0.316%) Sarbanes-Oxley
System Software
1 127 (40.19%) Active Directory
2 28 (8.861%) VMware Infrastructure
3 10 (3.165%) Hyper-V
4 7 (2.215%) XenApp
5 6 (1.899%) XenServer
6 5 (1.582%) ISA Server
7 4 (1.266%) Terminal Server
8 3 (0.949%) Terminal Services
8 3 (0.949%) Citrix Presentation Server
8 3 (0.949%) VMware ESX
8 3 (0.949%) Veritas Volume Manager
8 3 (0.949%) Veritas Cluster Server
9 2 (0.633%) XenDesktop
9 2 (0.633%) VMware Server
10 1 (0.316%) VMware Workstation
10 1 (0.316%) ProxySG
10 1 (0.316%) Squid
10 1 (0.316%) Forefront TMG
10 1 (0.316%) Xsan
Systems Management
1 6 (1.899%) Systems Management Server (SMS)
1 6 (1.899%) WSUS
2 5 (1.582%) ServiceCenter
3 4 (1.266%) Backup Exec
3 4 (1.266%) MOM
4 3 (0.949%) CiscoWorks
4 3 (0.949%) HP NNM
4 3 (0.949%) SCCM
5 2 (0.633%) Sysprep
5 2 (0.633%) McAfee ePO
5 2 (0.633%) BMC Marimba
5 2 (0.633%) Tivoli
5 2 (0.633%) Nagios
6 1 (0.316%) ZENworks
6 1 (0.316%) Norton AntiVirus
6 1 (0.316%) DameWare
6 1 (0.316%) OpenView
6 1 (0.316%) Symantec Enterprise Vault
6 1 (0.316%) Plesk
Vendors
1 152 (48.10%) Microsoft
2 60 (18.99%) VMware
3 56 (17.72%) Citrix
4 40 (12.66%) Cisco
5 31 (9.810%) Oracle
6 23 (7.278%) Lotus
7 20 (6.329%) HP
8 12 (3.797%) Dell
8 12 (3.797%) Apple
9 7 (2.215%) Bloomberg
9 7 (2.215%) Remedy
9 7 (2.215%) McAfee
9 7 (2.215%) Altiris
9 7 (2.215%) Avaya
10 6 (1.899%) Symantec
10 6 (1.899%) Red Hat
11 5 (1.582%) Veritas
11 5 (1.582%) Google
12 4 (1.266%) Sage
12 4 (1.266%) Reuters
2nd Line Support Analyst - Helpdesk (Russian Speaking)
Woking, Surrey
Established IT Managed Services provider is currently recruiting a 1st/2nd line help desk engineer to join the team, providing office based 1st/2nd line remote support to...
Venturi
Salary: £25000.00 - £26000 per annum + bonus + benefits
Posted: 12 June 2013
2nd Line Support Analyst / Service Desk / Web Apps / CSS / HTML
Crawley, West Sussex
2nd Line Support Analyst / Technical Support / Service Desk / Support Engineer / Web Browsers / Web Applications / MS Office / HTML / CSS / West Sussex / 22 - 25K + benefits and plenty of career progression...
Reflex Computer Recruitment
Salary: £22000 - £25000 per annum + Bens
Posted: 13 June 2013
2nd Line Support Analyst
Southampton
In order to meet the demands of the business, the candidate will need to: • Provide 2nd line user support for in-house software and hardware • Assist in maintaining...
Brightside Group
Salary: £18,000 - £20,000 per year
Posted: 4 June 2013
2nd Line Support Analyst
Leicestershire
2nd Line Support - Leicestershire - £21,000 to £24,000 per annum. We are looking for a 2nd Line Support Analyst to join a Support team in an established...
Venn Group
Salary: £21000 - 24000 Per Annum
Posted: 14 June 2013
Second Line Support Analyst (6 months FTC)
Durham, County Durham
Working to ITIL standards providing support to the Department of Health, Care Quality Commission, NHS England and other arms-length bodies. This is a fast paced environment working...
Atos
Posted: 28 May 2013
1st / 2nd line Application Support Analyst
Farnham, Surrey
Connectus
Salary: £20000 - £24000 per annum
Posted: 12 June 2013
2nd Line IT Support Analyst X 2 , Manchester - £20-30K
Manchester, North West
Adria Solutions Ltd
Salary: £20000 - £30000 per annum + Benefits + Bonus
Posted: 28 May 2013
1st/2nd Line Linux Support Analyst
West London
OpenBet Technology
Salary: Competitive
Posted: 23 May 2013
2nd Line IT Support Analyst (SC Cleared)
Birmingham, West Midlands
Hays Specialist Recruitment Ltd
Salary: £25000.00 - £28000.00 per annum + Benefits
Posted: 4 June 2013
2nd Line Support Engineer / Support Analyst - epos, sql, LAN, WAN, Cit
Milton Keynes, Buckinghamshire
Big Red Recruitment
Salary: From £20,000 to £25,000 per annum
Posted: 17 June 2013
2nd Line Application Support Analyst
Northampton, Northamptonshire
IT Executive Ltd
Salary: £18000 - £24000 per annum + Benefits
Posted: 13 June 2013
2nd Line Technical Support Analyst
London
Salary: £18000 - £25000 per annum
Posted: 11 June 2013
2nd Line Support Analyst
Milton Keynes, Buckinghamshire
Advantage XPO
Salary: £18000 - £21000 per annum
Posted: 14 June 2013
1st - 2nd Line IT Support Analyst
Nottingham, Nottinghamshire
Experian Ltd
Salary: Excellent + Benefits
Posted: 23 May 2013
1st / 2nd line Linux Support Analyst (IT Support, Support Analyst)
Chiswick, West London, United Kingdom
OpenBet
Salary: Competitive + Benefits
Posted: 24 May 2013
2nd Line Infrastructure Support Analyst (night shift)
Coventry, West Midlands (County)
Trinity Expert Systems
Salary: From £34,000 to £42,000 per annum dep on exp, plus bonus & benefits
Posted: 22 May 2013
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Last Updated Tuesday 18 June 2013
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