2nd Line Support Analyst Jobs in England

Second Line Support Analyst
UK > England

The median Second Line Support Analyst salary in England is £33,000 per year according to job vacancies posted during the 6 months to 28 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
28 Apr 2024
Same period 2023 Same period 2022
Rank 706 758 841
Rank change year-on-year +52 +83 -151
Permanent jobs requiring a 2nd Line Support Analyst 109 169 306
As % of all permanent jobs advertised in England 0.13% 0.18% 0.23%
As % of the Job Titles category 0.14% 0.20% 0.24%
Number of salaries quoted 99 156 269
10th Percentile £26,250 £26,250 £23,494
25th Percentile £28,875 £28,500 £25,500
Median annual salary (50th Percentile) £33,000 £31,000 £30,000
Median % change year-on-year +6.45% +3.33% +7.14%
75th Percentile £40,000 £35,688 £35,000
90th Percentile £46,250 £42,500 £39,150
UK median annual salary £32,750 £31,000 £30,000
% change year-on-year +5.65% +3.33% +7.14%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 80,172 84,782 125,764
% of permanent jobs with a recognized job title 94.46% 91.52% 96.09%
Number of salaries quoted 60,024 53,688 75,723
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,000 £45,000 £43,000
Median annual salary (50th Percentile) £53,500 £60,567 £60,000
Median % change year-on-year -11.67% +0.95% +9.09%
75th Percentile £71,991 £82,500 £80,000
90th Percentile £90,000 £100,000 £97,500
UK median annual salary £52,550 £60,000 £60,000
% change year-on-year -12.42% - +9.09%

2nd Line Support Analyst
Job Vacancy Trend in England

Job postings that featured 2nd Line Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support Analyst in England

2nd Line Support Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing 2nd Line Support Analyst in England.

Salary trend for 2nd Line Support Analyst in England

2nd Line Support Analyst
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support Analyst in England over the 6 months to 28 April 2024.

Salary histogram for 2nd Line Support Analyst in England

2nd Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the England region over the 6 months to 28 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +105 32 £39,000 +13.04% 2
South East -2 23 £30,125 -2.82% 1
North of England +45 21 £30,500 -6.15% 1
Midlands -11 16 £28,500 -1.72% 1
South West -15 12 £43,000 +43.33%
Yorkshire +98 11 £30,500 -2.40% 1
North West +22 10 £31,250 -4.58%
West Midlands +17 9 £31,000 +6.90% 1
East Midlands -13 7 £28,500 -5.00%
East of England +3 5 £35,000 +20.69% 2
2nd Line Support Analyst
UK

2nd Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 28 April 2024, 2nd Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support Analyst in the job title.

1 69 (63.30%) Windows
2 67 (61.47%) Microsoft 365
3 66 (60.55%) Microsoft
4 52 (47.71%) Active Directory
5 40 (36.70%) Customer Service
6 37 (33.94%) Social Skills
7 32 (29.36%) Windows 10
8 31 (28.44%) Microsoft Exchange
9 29 (26.61%) Problem-Solving
10 28 (25.69%) Microsoft Office
11 26 (23.85%) ITIL
11 26 (23.85%) Azure
12 25 (22.94%) Windows Server
13 24 (22.02%) Citrix
14 22 (20.18%) DNS
14 22 (20.18%) ITSM
15 20 (18.35%) VMware
15 20 (18.35%) LAN
15 20 (18.35%) WAN
16 19 (17.43%) VMware Infrastructure
17 18 (16.51%) DHCP
17 18 (16.51%) SLA
18 17 (15.60%) Firewall
19 15 (13.76%) Cisco
20 13 (11.93%) SQL
20 13 (11.93%) Finance
20 13 (11.93%) Law
20 13 (11.93%) SCCM
20 13 (11.93%) Apple iOS
21 12 (11.01%) ServiceNow

2nd Line Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 31 (28.44%) Microsoft Exchange
2 6 (5.50%) SharePoint
Applications
1 28 (25.69%) Microsoft Office
2 1 (0.92%) Microsoft Excel
2 1 (0.92%) Microsoft PowerPoint
Business Applications
1 4 (3.67%) Dynamics CRM
1 4 (3.67%) Dynamics NAV
Cloud Services
1 67 (61.47%) Microsoft 365
2 26 (23.85%) Azure
3 11 (10.09%) AWS
4 8 (7.34%) Entra ID
4 8 (7.34%) Power Platform
5 6 (5.50%) OneDrive
6 5 (4.59%) GCP
7 4 (3.67%) Dynamics 365
8 2 (1.83%) Mimecast
9 1 (0.92%) PowerApps
9 1 (0.92%) SaaS
Communications & Networking
1 22 (20.18%) DNS
2 20 (18.35%) LAN
2 20 (18.35%) WAN
3 18 (16.51%) DHCP
4 17 (15.60%) Firewall
5 10 (9.17%) TCP/IP
5 10 (9.17%) VLAN
6 9 (8.26%) VPN
7 8 (7.34%) Wireless
8 7 (6.42%) WLAN
9 5 (4.59%) Structured Cabling
10 4 (3.67%) ADSL
10 4 (3.67%) Broadband
10 4 (3.67%) Internet
10 4 (3.67%) Intranet
10 4 (3.67%) Wi-Fi
11 3 (2.75%) Cisco IOS
12 2 (1.83%) Ethernet
12 2 (1.83%) Remote Desktop
12 2 (1.83%) SAN
Database & Business Intelligence
1 5 (4.59%) SQL Server
2 4 (3.67%) Power BI
Development Applications
1 4 (3.67%) JIRA
General
1 37 (33.94%) Social Skills
2 13 (11.93%) Finance
2 13 (11.93%) Law
3 9 (8.26%) Legal
3 9 (8.26%) Manufacturing
4 7 (6.42%) Analytical Skills
5 6 (5.50%) Documentation Skills
5 6 (5.50%) Inclusion and Diversity
5 6 (5.50%) Marketing
6 5 (4.59%) Telecoms
7 2 (1.83%) Banking
7 2 (1.83%) Digital Healthcare
7 2 (1.83%) Public Sector
8 1 (0.92%) Back Office
Miscellaneous
1 7 (6.42%) Self-Motivation
1 7 (6.42%) Video Conferencing
2 4 (3.67%) Driving Licence
2 4 (3.67%) iPhone
2 4 (3.67%) Virtual Team
3 3 (2.75%) CMDB
4 2 (1.83%) BYOD
4 2 (1.83%) Cyber Threat
4 2 (1.83%) Data Centre
4 2 (1.83%) IoT
4 2 (1.83%) Team-Oriented Environment
5 1 (0.92%) iPad
5 1 (0.92%) Mobile App
5 1 (0.92%) Onboarding
5 1 (0.92%) Public Cloud
5 1 (0.92%) Renewable Energy
5 1 (0.92%) Replication
Operating Systems
1 69 (63.30%) Windows
2 32 (29.36%) Windows 10
3 25 (22.94%) Windows Server
4 13 (11.93%) Apple iOS
5 11 (10.09%) Windows 7
5 11 (10.09%) Windows Server 2019
6 10 (9.17%) Android
7 7 (6.42%) Windows Server 2016
8 4 (3.67%) Linux
8 4 (3.67%) Windows Server 2012
9 2 (1.83%) Mac OS X
9 2 (1.83%) Red Hat Enterprise Linux
10 1 (0.92%) Mac OS
10 1 (0.92%) Windows 8
10 1 (0.92%) Windows NT
10 1 (0.92%) Windows XP
Processes & Methodologies
1 40 (36.70%) Customer Service
2 29 (26.61%) Problem-Solving
3 26 (23.85%) ITIL
4 22 (20.18%) ITSM
5 10 (9.17%) Change Management
5 10 (9.17%) CRM
5 10 (9.17%) Service Management
6 9 (8.26%) Mobile Device Management
7 8 (7.34%) Service Delivery
8 7 (6.42%) ERP
8 7 (6.42%) Incident Management
9 5 (4.59%) Asset Management
9 5 (4.59%) Data Loss Prevention
10 4 (3.67%) Continuous Improvement
10 4 (3.67%) Proactive Monitoring
10 4 (3.67%) Server Virtualisation
10 4 (3.67%) Service Desk Management
10 4 (3.67%) Software Asset Management
10 4 (3.67%) Stakeholder Management
10 4 (3.67%) User Experience
Programming Languages
1 13 (11.93%) SQL
2 4 (3.67%) PowerShell
Qualifications
1 9 (8.26%) Microsoft Certification
2 8 (7.34%) Degree
3 7 (6.42%) Network+ Certification
4 6 (5.50%) A+ Certification
5 5 (4.59%) AWS Certification
5 5 (4.59%) Security Cleared
6 4 (3.67%) CCNA
6 4 (3.67%) Cisco Certification
6 4 (3.67%) MCITP
7 3 (2.75%) DV Cleared
8 2 (1.83%) ITIL Certification
8 2 (1.83%) MCSA
9 1 (0.92%) Computer Science Degree
Quality Assurance & Compliance
1 18 (16.51%) SLA
2 2 (1.83%) ISO 9001
2 2 (1.83%) ISO/IEC 27001
System Software
1 52 (47.71%) Active Directory
2 19 (17.43%) VMware Infrastructure
3 7 (6.42%) Virtual Desktop
4 6 (5.50%) Hyper-V
5 5 (4.59%) XenApp
5 5 (4.59%) XenDesktop
6 4 (3.67%) VMware Workstation
7 1 (0.92%) VMware ESXi
Systems Management
1 13 (11.93%) SCCM
2 11 (10.09%) Microsoft Intune
3 6 (5.50%) Jamf Pro
4 5 (4.59%) WSUS
5 2 (1.83%) McAfee ePO
5 2 (1.83%) Nessus
Vendors
1 66 (60.55%) Microsoft
2 24 (22.02%) Citrix
3 20 (18.35%) VMware
4 15 (13.76%) Cisco
5 12 (11.01%) ServiceNow
6 8 (7.34%) HP
7 7 (6.42%) Avaya
8 6 (5.50%) Apple
8 6 (5.50%) Google
9 5 (4.59%) Adobe
9 5 (4.59%) Dell
10 4 (3.67%) Symantec
11 2 (1.83%) arcserve
11 2 (1.83%) Clearswift
11 2 (1.83%) IBM
11 2 (1.83%) McAfee
11 2 (1.83%) Oracle
11 2 (1.83%) Red Hat
11 2 (1.83%) Salesforce
11 2 (1.83%) Veritas