The statistics below represent IT jobs advertised across the England region that had 2nd Line Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 6 May 2016 with a comparison to same period over 2 years.

3 months to
6 May 2016
Same period 2015 Same period 2014
Second Line Support Analyst
Rank 571 528 590
Rank change year-on-year
-43 +62
Permanent jobs requiring a 2nd Line Support Analyst 368 458 416
As % of all permanent IT jobs located in England 0.38% 0.44% 0.37%
As % of the Job Titles category 0.40% 0.46% 0.39%
Number of salaries quoted 321 419 391
Median salary £27,500 £27,000 £25,000
Median salary % change year-on-year
+1.85% +8.00%
90% offered a salary of more than £22,000 £21,500 £20,250
10% offered a salary of more than £35,000 £35,000 £35,000
UK excluding London median salary £26,000 £24,000 £24,500
% change year-on-year
+8.33% -2.04%
2nd Line Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
92434 99547 107967
As % of all permanent IT jobs located in England 96.32% 96.55% 96.48%
Number of salaries quoted 78534 82125 88470
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support Analyst
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured 2nd Line Support Analyst in the job title.

2nd Line Support Analyst Jobs Demand Trend in England

2nd Line Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the England region.

2nd Line Support Analyst Salary Trend in England

2nd Line Support Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the England region over the 3 months to 6 May 2016.

2nd Line Support Analyst Salary Histogram in England

2nd Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the England region over the 3 months to 6 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -67 132 £29,000 -4.91% 6
South East +59 122 £27,500 +10.00% 10
Yorkshire +6 42 £24,500 +8.88% 1
North West +25 17 £23,500 +14.63% 3
East Midlands +9 14 £31,500 +26.00%
East of England +12 11 £27,500 +5.76% 1
South West -12 11 £22,500 +4.65%
West Midlands -31 11 £25,000 +11.11% 1
North East +11 8 £27,500 -19.70%
2nd Line Support Analyst
UK

2nd Line Support Analyst Skill Set
Top 30 Related IT Skills in England

For the 6 months to 6 May 2016, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring 2nd Line Support Analyst in the job title.

1 532 (72.88%) Windows
2 386 (52.88%) Active Directory
3 385 (52.74%) Microsoft
4 258 (35.34%) Windows Server
5 244 (33.42%) MS Office
6 243 (33.29%) ITIL
7 224 (30.68%) Windows 7
8 210 (28.77%) MS Exchange
9 199 (27.26%) MS Excel
10 165 (22.60%) Citrix
11 144 (19.73%) Windows Server 2008
12 130 (17.81%) VMware
13 125 (17.12%) Microsoft Certification
14 124 (16.99%) Windows Server 2012
15 119 (16.30%) SLA
16 115 (15.75%) SQL
17 97 (13.29%) TCP/IP
18 92 (12.60%) VMware Infrastructure
19 85 (11.64%) Finance
20 82 (11.23%) Cisco
20 82 (11.23%) Windows 8
21 81 (11.10%) Exchange Server 2010
22 76 (10.41%) Blackberry
23 72 (9.86%) DNS
24 68 (9.32%) MCSE
25 64 (8.77%) SQL Server
26 62 (8.49%) MCP
26 62 (8.49%) XenApp
26 62 (8.49%) Office 365
27 61 (8.36%) Firewall

2nd Line Support Analyst Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 210 (28.77%) MS Exchange
2 81 (11.10%) Exchange Server 2010
3 57 (7.81%) Exchange Server 2013
4 47 (6.44%) Blackberry Enterprise Server
5 40 (5.48%) Exchange Server 2007
5 40 (5.48%) SharePoint
6 18 (2.47%) Exchange Server 2000
6 18 (2.47%) Exchange Server 2003
6 18 (2.47%) IIS
7 15 (2.05%) Skype for Business
8 12 (1.64%) Apache
9 10 (1.37%) IBM Notes
10 5 (0.68%) SharePoint 2010
11 4 (0.55%) SharePoint 2013
12 3 (0.41%) NetWeaver
13 2 (0.27%) IBM Domino
13 2 (0.27%) WordPress
14 1 (0.14%) Adobe Experience Manager
14 1 (0.14%) Office Communications Server
14 1 (0.14%) WebLogic
Applications
1 244 (33.42%) MS Office
2 199 (27.26%) MS Excel
3 30 (4.11%) MS PowerPoint
4 6 (0.82%) MS Visio
5 1 (0.14%) Adobe Creative Suite
5 1 (0.14%) QuarkXPress
Business Applications
1 9 (1.23%) Magento
2 7 (0.96%) Fredhopper
3 3 (0.41%) SAP CO
3 3 (0.41%) SAP FI
3 3 (0.41%) SAP FI/CO
3 3 (0.41%) SAP MM
3 3 (0.41%) SAP PS
3 3 (0.41%) SAP SD
4 2 (0.27%) Dynamics AX
4 2 (0.27%) Dynamics CRM
4 2 (0.27%) Remedy ITSM
5 1 (0.14%) assyst
5 1 (0.14%) Eagle PACE
5 1 (0.14%) Line 50
5 1 (0.14%) Markit EDM
5 1 (0.14%) thinkFolio
Cloud Services
1 62 (8.49%) Office 365
2 14 (1.92%) Amazon AWS
3 10 (1.37%) Google Apps
4 6 (0.82%) Cloud Computing
5 4 (0.55%) SaaS
6 3 (0.41%) Mimecast
7 1 (0.14%) Microsoft Azure
Communications & Networking
1 97 (13.29%) TCP/IP
2 72 (9.86%) DNS
3 61 (8.36%) Firewall
4 60 (8.22%) LAN
5 54 (7.40%) VPN
6 53 (7.26%) DHCP
7 50 (6.85%) WAN
8 34 (4.66%) VoIP
9 29 (3.97%) Internet
10 26 (3.56%) SAN
11 15 (2.05%) Wi-Fi
12 14 (1.92%) Fibre Channel
12 14 (1.92%) iSCSI
13 12 (1.64%) Intranet
14 10 (1.37%) Wireless
15 9 (1.23%) SSL
16 8 (1.10%) VLAN
17 7 (0.96%) PBX
18 5 (0.68%) Ethernet
18 5 (0.68%) IP Telephony
Database & Business Intelligence
1 64 (8.77%) SQL Server
2 14 (1.92%) SQL Server Reporting Services
3 13 (1.78%) SQL Server 2008
4 12 (1.64%) SQL Server 2012
5 11 (1.51%) Oracle Database
5 11 (1.51%) Relational Database
6 3 (0.41%) SAP BI
6 3 (0.41%) SAP BW
7 2 (0.27%) MarkLogic
7 2 (0.27%) MS Access
7 2 (0.27%) MySQL
7 2 (0.27%) SQL Server Integration Services
8 1 (0.14%) BusinessObjects
8 1 (0.14%) Data Warehouse
8 1 (0.14%) Oracle Reports
8 1 (0.14%) RDBMS
Development Applications
1 9 (1.23%) SQL Server Management Studio (SSMS)
2 4 (0.55%) JIRA
3 3 (0.41%) Git (software)
3 3 (0.41%) Subversion
4 1 (0.14%) Selenium
General
1 85 (11.64%) Finance
2 48 (6.58%) Legal
3 39 (5.34%) Retail
4 38 (5.21%) Law
5 23 (3.15%) German Language
5 23 (3.15%) Telecoms
6 22 (3.01%) French Language
7 19 (2.60%) Banking
8 10 (1.37%) Advertising
9 9 (1.23%) Manufacturing
10 7 (0.96%) Marketing
10 7 (0.96%) Spanish Language
11 5 (0.68%) Local Government
12 4 (0.55%) Pharmaceutical
13 3 (0.41%) International Banking
13 3 (0.41%) Music Industry
13 3 (0.41%) Publishing
14 2 (0.27%) Back Office
15 1 (0.14%) Aerospace
15 1 (0.14%) Automotive
Libraries, Frameworks & Software Standards
1 20 (2.74%) Web Services
2 18 (2.47%) HTML
3 13 (1.78%) XML
4 9 (1.23%) .NET
4 9 (1.23%) CSS
5 7 (0.96%) X-Windows
6 3 (0.41%) ASP.NET
7 2 (0.27%) ASP.NET Web Forms
7 2 (0.27%) Software Packaging
7 2 (0.27%) XMPP
8 1 (0.14%) COM
8 1 (0.14%) JSON
8 1 (0.14%) ODBC
8 1 (0.14%) REST
8 1 (0.14%) SOAP
8 1 (0.14%) WCF
Miscellaneous
1 76 (10.41%) Blackberry
2 41 (5.62%) Video Conferencing
3 34 (4.66%) iPhone
4 27 (3.70%) iPad
5 23 (3.15%) Driving Licence
6 17 (2.33%) Smartphone
7 16 (2.19%) Analytical Skills
7 16 (2.19%) EPoS
7 16 (2.19%) User Experience
8 11 (1.51%) Computer Science
9 7 (0.96%) Fat Client
9 7 (0.96%) Mainframe
9 7 (0.96%) Management Information System
9 7 (0.96%) Thin Client
10 6 (0.82%) Mathematics
11 5 (0.68%) Client/Server
11 5 (0.68%) Handset
11 5 (0.68%) Replication
12 4 (0.55%) Data Centre
13 3 (0.41%) iSeries
Operating Systems
1 532 (72.88%) Windows
2 258 (35.34%) Windows Server
3 224 (30.68%) Windows 7
4 144 (19.73%) Windows Server 2008
5 124 (16.99%) Windows Server 2012
6 82 (11.23%) Windows 8
7 53 (7.26%) Windows Server 2003
8 44 (6.03%) Windows XP
9 37 (5.07%) Windows 10
10 30 (4.11%) Unix
11 29 (3.97%) Linux
12 26 (3.56%) Apple iOS
13 21 (2.88%) Windows 2000 Server
14 19 (2.60%) Android
15 14 (1.92%) Mac OS X
16 7 (0.96%) Mac OS
17 5 (0.68%) Windows Vista
18 4 (0.55%) Red Hat Enterprise Linux
19 3 (0.41%) Solaris
20 2 (0.27%) Windows NT
Processes & Methodologies
1 243 (33.29%) ITIL
2 38 (5.21%) Incident Management
3 35 (4.79%) Problem Management
4 34 (4.66%) Mentoring
4 34 (4.66%) Service Delivery
5 33 (4.52%) Service Management
6 32 (4.38%) ITIL V3
7 31 (4.25%) Time Management
8 26 (3.56%) CRM
9 24 (3.29%) Document Management
10 23 (3.15%) Continuous Improvement
11 18 (2.47%) ERP
12 17 (2.33%) Ticket Management
13 16 (2.19%) Patch Management
14 15 (2.05%) Change Control
15 14 (1.92%) Disaster Recovery
16 13 (1.78%) DevOps
17 12 (1.64%) Performance Monitoring
18 11 (1.51%) Kalman Filter
18 11 (1.51%) User Acceptance Testing
Programming Languages
1 115 (15.75%) SQL
2 19 (2.60%) C
3 18 (2.47%) JavaScript
4 16 (2.19%) PowerShell
5 13 (1.78%) Java
6 11 (1.51%) VBScript
7 10 (1.37%) PHP
7 10 (1.37%) Shell Script
8 9 (1.23%) Perl
8 9 (1.23%) PL/SQL
9 7 (0.96%) VB
10 3 (0.41%) ABAP
10 3 (0.41%) XPath
11 2 (0.27%) C#
11 2 (0.27%) C++
11 2 (0.27%) VC++
12 1 (0.14%) Bash Shell
12 1 (0.14%) VB.NET
Qualifications
1 125 (17.12%) Microsoft Certification
2 68 (9.32%) MCSE
3 62 (8.49%) MCP
4 55 (7.53%) Degree
5 41 (5.62%) CCNA
5 41 (5.62%) Cisco Certification
5 41 (5.62%) MCSA
6 33 (4.52%) ITIL Certification
6 33 (4.52%) MCDST
7 22 (3.01%) MOS
8 18 (2.47%) MCITP
9 17 (2.33%) Security Cleared
10 15 (2.05%) Citrix Certification
11 12 (1.64%) MCTS
12 9 (1.23%) ITIL Foundation Certificate
13 7 (0.96%) SC Cleared
14 4 (0.55%) A+ Certification
14 4 (0.55%) CCA
14 4 (0.55%) VMware Certified Professional (VCP)
15 2 (0.27%) CCNP
Quality Assurance & Compliance
1 119 (16.30%) SLA
2 8 (1.10%) ISO/IEC 27001
3 4 (0.55%) PCI DSS
4 1 (0.14%) Data Quality
4 1 (0.14%) Sarbanes-Oxley
System Software
1 386 (52.88%) Active Directory
2 92 (12.60%) VMware Infrastructure
3 62 (8.49%) XenApp
4 47 (6.44%) Hyper-V
5 22 (3.01%) XenDesktop
6 10 (1.37%) Samba
6 10 (1.37%) Terminal Services
7 9 (1.23%) VMware ESX
8 8 (1.10%) VMware Workstation
8 8 (1.10%) vSphere
9 6 (0.82%) XenServer
10 4 (0.55%) VMware ESXi
11 3 (0.41%) Microsoft Virtual Server
12 2 (0.27%) qmail
13 1 (0.14%) BitLocker
Systems Management
1 53 (7.26%) SCCM
2 21 (2.88%) Backup Exec
3 18 (2.47%) Norton AntiVirus
4 10 (1.37%) Puppet
5 8 (1.10%) Systems Management Server (SMS)
6 6 (0.82%) SCOM
7 4 (0.55%) WSUS
8 2 (0.27%) Cisco CUCM
8 2 (0.27%) DameWare
8 2 (0.27%) Symantec Enterprise Vault
9 1 (0.14%) AirWatch
9 1 (0.14%) Casper Suite
9 1 (0.14%) Control-M
9 1 (0.14%) HP SIM
9 1 (0.14%) NetBackup
9 1 (0.14%) SCSM
Vendors
1 385 (52.74%) Microsoft
2 165 (22.60%) Citrix
3 130 (17.81%) VMware
4 82 (11.23%) Cisco
5 36 (4.93%) Symantec
6 34 (4.66%) Apple
6 34 (4.66%) Oracle
7 31 (4.25%) HP
8 23 (3.15%) Remedy
9 22 (3.01%) Avaya
10 19 (2.60%) Dell
11 16 (2.19%) Interwoven
12 14 (1.92%) Intel Security
12 14 (1.92%) Mitel
13 13 (1.78%) Google
14 12 (1.64%) IBM
15 11 (1.51%) Juniper
15 11 (1.51%) LANDesk
16 10 (1.37%) SonicWALL
16 10 (1.37%) Veeam
Halifax, West Yorkshire
The Bridge Ltd
Salary: From £0 to £23,500 per annum
Posted: 11 hours ago
Central London / West End
H&R Talent
Salary: From £28,000 to £35,000 per annum
Posted: 13 hours ago
Burnley, Lancashire
ninesharp
Salary: £20000 - £23000 per annum + Pension, Healthcare Plan etc
Posted: Yesterday
Stoke-On-Trent, Staffordshire
Uniting Ambition
Salary: £20k - 26k per year
Posted: Yesterday
Colchester
Opal Tree Solutions
Salary: £34000 - £37000 per annum + benefits
Posted: Yesterday
Milton Keynes, Buckinghamshire
Big Red Recruitment
Salary: £17000 - £22000 per annum + training and excellent benefits
Posted: Yesterday
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: From £20,000 to £25,000 per annum + Excellent Company Benefits + Train
Posted: 2 days ago
Southampton, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £25000 - £30000 per annum + Bonus & Benefits
Posted: 3 days ago
High Wycombe, Buckinghamshire
Understanding Recruitment
Salary: £20000.00 - £23000.00 per annum
Posted: 3 days ago
London
Comtecs
Salary: £25000 - £28000 Per Annum +Bonus +Benefits
Posted: 3 days ago
Kingston Upon Thames, Surrey
Ashdown IT
Salary: £25000 - £30000 per annum + benefits
Posted: 3 days ago
Newbury, Berkshire
HAYS INFORMATION TECHNOLOGY
Salary: £20000.00 - £28000 per day + Dep on Experience
Posted: 3 days ago
Canary Wharf, London
AWD online
Salary: £28,000 - £31,800 + Benefits
Posted: 11 days ago
Abingdon, Oxfordshire
Corriculo
Salary: £25,000 + Excellent Benefits and Training Scheme
Posted: 16 days ago
Thatcham
Hays Specialist Recruitment
Salary: £22000 - £27000 per annum + Benefits and Training
Posted: 16 days ago
Lancashire
Edward Carter Solutions
Salary: £25,000 per year plus excellent package and benefits
Posted: 18 days ago
North West
Maxegan
Salary: From £23,000 to £25,000 per annum + Bonus, Benefits and On Call Allowa
Posted: 21 days ago
London
Reco Group
Salary: £25,000 - £35,000 per year
Posted: 23 days ago
Reading
Applause IT Ltd
Salary: £25000 - £36000 per annum + Based on Exp + Great Benefits
Posted: 25 days ago