The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 28 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2014
Same period 2013 Same period 2012
Second Line Support Analyst
Rank 599 681 705
Rank change year-on-year
+82 +24
Permanent jobs requiring a 2nd Line Support Analyst 281 170 173
As % of all permanent IT jobs located in England 0.26% 0.17% 0.16%
As % of the Job Titles category 0.28% 0.18% 0.16%
Number of salaries quoted 262 152 167
Average salary £25,500 £25,000 £25,000
Average salary % change year-on-year
+2.00% -
90% offered a salary of more than £20,000 £20,000 £19,400
10% offered a salary of more than £35,000 £35,000 £32,500
UK excluding London average salary £24,000 £23,500 £24,500
% change year-on-year
+2.12% -4.08%
2nd Line Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
101207 93640 105041
As % of all permanent IT jobs located in England 94.39% 94.21% 95.25%
Number of salaries quoted 82615 78406 90395
Average salary £45,000 £43,500 £42,500
Average salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £26,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

2nd Line Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in England

2nd Line Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the England region.

2nd Line Support Analyst Salary Trend in England

2nd Line Support Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the England region over the 3 months to 28 August 2014.

2nd Line Support Analyst Salary Histogram in England

2nd Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the England region over the 3 months to 28 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +41 92 £30,000 +7.14% 6
South East +7 77 £25,500 +6.25% 7
Yorkshire -3 32 £21,000 +5.00% 3
South West 0 22 £26,500 +12.76%
East Midlands -4 20 £23,000 -8.00% 1
North West -33 17 £20,000 -6.97% 3
East of England -37 11 £29,000 +26.08% 3
West Midlands -1 8 £22,500 -4.25% 1
North East -5 2 £25,000 -
2nd Line Support Analyst
UK

2nd Line Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 28 August 2014, IT jobs across the England region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 409 (77.32%) Windows
2 292 (55.20%) Active Directory
3 242 (45.75%) Microsoft
4 186 (35.16%) MS Excel
5 172 (32.51%) MS Office
6 157 (29.68%) Windows 7
7 145 (27.41%) MS Exchange
8 140 (26.47%) Windows XP
9 121 (22.87%) ITIL
10 110 (20.79%) Windows Server 2008
11 103 (19.47%) SQL
12 102 (19.28%) Citrix
13 99 (18.71%) Blackberry
14 97 (18.34%) TCP/IP
15 88 (16.64%) VMware
16 86 (16.26%) Windows Server 2003
17 81 (15.31%) SLA
18 79 (14.93%) DNS
19 68 (12.85%) SQL Server
20 67 (12.67%) Cisco
20 67 (12.67%) Microsoft Certification
21 61 (11.53%) Exchange Server 2010
22 56 (10.59%) DHCP
23 54 (10.21%) Linux
24 53 (10.02%) Finance
25 51 (9.64%) Blackberry Enterprise Server
26 45 (8.51%) IIS
26 45 (8.51%) Exchange Server 2007
27 44 (8.32%) Apple
28 41 (7.75%) LAN

2nd Line Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 28 August 2014, IT jobs across the England region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 145 (27.41%) MS Exchange
2 61 (11.53%) Exchange Server 2010
3 51 (9.64%) Blackberry Enterprise Server
4 45 (8.51%) IIS
4 45 (8.51%) Exchange Server 2007
5 38 (7.18%) SharePoint
6 23 (4.35%) Exchange Server 2003
7 12 (2.27%) SharePoint 2013
8 11 (2.08%) Apache
9 7 (1.32%) IBM Notes
10 6 (1.13%) SharePoint 2010
11 5 (0.95%) Lync
12 4 (0.76%) Exchange Server 2013
13 1 (0.19%) Tomcat
13 1 (0.19%) WorkSite
13 1 (0.19%) SharePoint Server
13 1 (0.19%) CMS
Applications
1 186 (35.16%) MS Excel
2 172 (32.51%) MS Office
3 12 (2.27%) MS PowerPoint
4 10 (1.89%) MS Visio
5 9 (1.70%) MS Project
Business Applications
1 1 (0.19%) Remedy ITSM
1 1 (0.19%) Dynamics CRM
Cloud Services
1 18 (3.40%) Office 365
2 12 (2.27%) SaaS
3 2 (0.38%) Cloud Computing
Communications & Networking
1 97 (18.34%) TCP/IP
2 79 (14.93%) DNS
3 56 (10.59%) DHCP
4 41 (7.75%) LAN
5 40 (7.56%) WAN
6 37 (6.99%) VPN
7 36 (6.81%) Firewall
8 32 (6.05%) Internet
9 16 (3.02%) Cisco IOS
10 14 (2.65%) Intranet
11 13 (2.46%) VoIP
12 11 (2.08%) Wireless
13 9 (1.70%) SAN
14 6 (1.13%) Wi-Fi
14 6 (1.13%) Network Security
15 5 (0.95%) ADSL
15 5 (0.95%) FTP
15 5 (0.95%) IP Telephony
16 4 (0.76%) NAS
16 4 (0.76%) MPLS
Database & Business Intelligence
1 68 (12.85%) SQL Server
2 18 (3.40%) MySQL
3 7 (1.32%) SQL Server 2008
4 6 (1.13%) SQL Server 2005
5 4 (0.76%) Data Warehouse
6 3 (0.57%) Crystal Reports
6 3 (0.57%) Oracle Database
6 3 (0.57%) MarkLogic
7 1 (0.19%) Data Mining
7 1 (0.19%) SQL Server Analysis Services
7 1 (0.19%) Microsoft Analysis Services
7 1 (0.19%) Relational Database
7 1 (0.19%) SQL Server 2012
Development Applications
1 4 (0.76%) Team Foundation Server
2 3 (0.57%) Talend Open Studio
2 3 (0.57%) FishEye
General
1 53 (10.02%) Finance
2 31 (5.86%) Banking
3 26 (4.91%) Law
4 13 (2.46%) Retail
5 9 (1.70%) Financial Institution
6 7 (1.32%) Legal
6 7 (1.32%) Publishing
7 6 (1.13%) Manufacturing
8 5 (0.95%) Back Office
9 4 (0.76%) Telecoms
9 4 (0.76%) Advertising
10 3 (0.57%) Front Office
11 1 (0.19%) French Language
11 1 (0.19%) Automotive
Libraries, Frameworks & Software Standards
1 31 (5.86%) XML
2 25 (4.73%) HTML
3 22 (4.16%) .NET
4 12 (2.27%) Web Services
5 9 (1.70%) CSS
6 4 (0.76%) Software Packaging
7 3 (0.57%) Application Packaging
8 2 (0.38%) ASP.NET
8 2 (0.38%) ADSI
9 1 (0.19%) COM
9 1 (0.19%) XSLT
9 1 (0.19%) Flash
9 1 (0.19%) .NET Framework
9 1 (0.19%) XMPP
Miscellaneous
1 99 (18.71%) Blackberry
2 23 (4.35%) iPhone
3 17 (3.21%) Video Conferencing
4 13 (2.46%) iPad
5 10 (1.89%) Handset
6 9 (1.70%) PDA
6 9 (1.70%) IVR
7 6 (1.13%) Derivative
7 6 (1.13%) Mathematics
7 6 (1.13%) Foreign Exchange (FX)
8 5 (0.95%) Client/Server
8 5 (0.95%) CMDB
9 4 (0.76%) Hedge funds
9 4 (0.76%) Computer Science
9 4 (0.76%) Statistics
10 3 (0.57%) Smartphone
10 3 (0.57%) Open Source
11 1 (0.19%) Thin Client
11 1 (0.19%) FMCG
11 1 (0.19%) Data Integration
Operating Systems
1 409 (77.32%) Windows
2 157 (29.68%) Windows 7
3 140 (26.47%) Windows XP
4 110 (20.79%) Windows Server 2008
5 86 (16.26%) Windows Server 2003
6 54 (10.21%) Linux
7 37 (6.99%) Windows 8
8 33 (6.24%) Mac OS X
9 31 (5.86%) Windows Server 2012
10 24 (4.54%) Windows Vista
11 21 (3.97%) Android
12 16 (3.02%) UNIX
13 9 (1.70%) Windows 2000 Server
14 8 (1.51%) Red Hat Enterprise Linux
15 6 (1.13%) Windows Mobile
15 6 (1.13%) Windows 2000
16 5 (0.95%) VMS
16 5 (0.95%) Mac OS
17 4 (0.76%) BlackBerry OS
18 3 (0.57%) CentOS
Processes & Methodologies
1 121 (22.87%) ITIL
2 17 (3.21%) Service Management
3 16 (3.02%) Incident Management
3 16 (3.02%) Document Management
4 14 (2.65%) Time Management
4 14 (2.65%) Mobile Device Management
5 12 (2.27%) CRM
6 11 (2.08%) Root Cause Analysis
7 10 (1.89%) Asset Management
7 10 (1.89%) Problem Management
8 9 (1.70%) Service Delivery
9 8 (1.51%) Project Management
10 7 (1.32%) E-Commerce
10 7 (1.32%) Continuous Improvement
10 7 (1.32%) ITIL V3
11 6 (1.13%) Change Control
11 6 (1.13%) QMS
11 6 (1.13%) Disaster Recovery
12 5 (0.95%) Information Security
13 4 (0.76%) Capacity Planning
Programming Languages
1 103 (19.47%) SQL
2 32 (6.05%) Java
3 12 (2.27%) PowerShell
4 9 (1.70%) VB
5 8 (1.51%) JavaScript
5 8 (1.51%) T-SQL
5 8 (1.51%) C#
6 6 (1.13%) C
7 4 (0.76%) VBScript
7 4 (0.76%) Perl
7 4 (0.76%) PHP
8 3 (0.57%) Bash Shell
9 1 (0.19%) VB.NET
9 1 (0.19%) PHP5
9 1 (0.19%) R
Qualifications
1 67 (12.67%) Microsoft Certification
2 38 (7.18%) Degree
3 37 (6.99%) MCITP
4 32 (6.05%) MCP
5 26 (4.91%) MCSE
6 14 (2.65%) MCSA
7 9 (1.70%) MCTS
7 9 (1.70%) ITIL Foundation Certificate
8 8 (1.51%) Cisco Certification
8 8 (1.51%) CCNA
9 6 (1.13%) Security Cleared
9 6 (1.13%) A+ Certification
10 5 (0.95%) VMware Certified Professional (VCP)
10 5 (0.95%) MOS
11 3 (0.57%) CCA
11 3 (0.57%) Citrix Certification
12 1 (0.19%) ITIL Certification
Quality Assurance & Compliance
1 81 (15.31%) SLA
2 4 (0.76%) QA
2 4 (0.76%) ISO 9001
System Software
1 292 (55.20%) Active Directory
2 35 (6.62%) VMware Infrastructure
3 18 (3.40%) Terminal Services
4 8 (1.51%) XenApp
5 7 (1.32%) Hyper-V
6 5 (0.95%) VMware Workstation
7 4 (0.76%) vSphere
8 3 (0.57%) Citrix Presentation Server
9 2 (0.38%) XenDesktop
10 1 (0.19%) VMware ESX
Systems Management
1 41 (7.75%) SCCM
2 15 (2.84%) WSUS
3 11 (2.08%) Systems Management Server (SMS)
4 6 (1.13%) Backup Exec
5 5 (0.95%) Norton AntiVirus
6 2 (0.38%) NetBackup
7 1 (0.19%) ARCserve
7 1 (0.19%) MAILsweeper
7 1 (0.19%) Symantec Enterprise Vault
7 1 (0.19%) SCDPM
7 1 (0.19%) Symantec Endpoint Protection
Vendors
1 242 (45.75%) Microsoft
2 102 (19.28%) Citrix
3 88 (16.64%) VMware
4 67 (12.67%) Cisco
5 44 (8.32%) Apple
6 25 (4.73%) Dell
7 21 (3.97%) Avaya
8 18 (3.40%) HP
9 13 (2.46%) Bloomberg
9 13 (2.46%) Symantec
9 13 (2.46%) Oracle
9 13 (2.46%) Mitel
10 11 (2.08%) Reuters
11 9 (1.70%) BMC
12 8 (1.51%) Kofax
12 8 (1.51%) Remedy
13 7 (1.32%) Sage
13 7 (1.32%) Lotus
13 7 (1.32%) Juniper
13 7 (1.32%) Sophos
Winsford, Cheshire
Roc Search
Salary: £22000 - £24000 per annum
Posted: 20 hours ago
Wetherby, West Yorkshire
Greywood Associates Limited
Salary: £25000 per annum + Benefits
Posted: Yesterday
Luton, Bedfordshire
Coal IT Services
Salary: From £23,000 to £26,000 per annum + benefits + £3,500 shift allowance
Posted: Yesterday
Wetherby, West Yorkshire
RecruitmentRevolution.com Limited
Salary: From £20,000 to £25,000 per annum + Overtime + Pension Scheme + Bonus
Posted: Yesterday
Guildford, Surrey
CD Sales Recruitment
Salary: Benefits
Posted: 2 days ago
Peterborough, Cambridgeshire
Directions On-line Ltd
Salary: From £26,000 to £30,000 per annum pension healthcare training and many
Posted: 2 days ago
Milton Keynes, Buckinghamshire
Directions On-line Ltd
Salary: From £28,000 to £32,000 per annum 10%bonus pension and healthcare
Posted: 2 days ago
Manchester, Lancashire
Circle Recruitment
Salary: £15000 - £20000 per annum + Benefits
Posted: 4 days ago
City, London
Allied Worldwide
Posted: 5 days ago
High Wycombe, Buckinghamshire
Opus Recruitment Solutions Ltd
Salary: £20000 to £28000 per annum - Pension + Bonus
Posted: 5 days ago
Woking, Surrey
Advantage XPO
Salary: £17000 - £19000 per annum
Posted: 5 days ago
Bradford, West Yorkshire
Fruition IT Resources Limited
Salary: £24000 - £27000 per annum + Excellent Benefits
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City, London
Joseph Harry Ltd
Salary: £45000 - £65000 per annum + 10-20% Bonus + Pension
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Milton Keynes, Buckinghamshire
Advantage XPO
Salary: £22000 - £24000 per annum
Posted: 6 days ago
Farnborough, Hampshire
Coal IT Services
Salary: From £25,000 to £30,000 per annum
Posted: 6 days ago
London
BizTek Recruitment Ltd
Posted: 6 days ago
London
Redrock Consulting Ltd
Salary: £27000.00 - £33000.00 per annum + Excellent Benefits
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Warrington
Interquest - Korus Group - Brighton
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City of London
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London
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