The statistics below represent IT jobs advertised across the England region that had 2nd Line Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 19 January 2017 with a comparison to same period over 2 years.

3 months to
19 Jan 2017
Same period 2016 Same period 2015
Second Line Support Analyst
UK / England
Rank 540 549 547
Rank change year-on-year
+9 -2
Permanent jobs requiring a 2nd Line Support Analyst 301 376 429
As % of all permanent IT jobs located in England 0.38% 0.40% 0.44%
As % of the Job Titles category 0.40% 0.42% 0.45%
Number of salaries quoted 256 318 380
Median salary £27,000 £27,000 £27,500
Median salary % change year-on-year
- -1.81%
90% offered a salary of more than £22,000 £22,000 £22,000
10% offered a salary of more than £34,000 £33,000 £36,000
UK excluding London median salary £25,000 £25,000 £25,750
% change year-on-year
- -2.91%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
75891 90278 94879
As % of all permanent IT jobs located in England 96.45% 96.53% 96.68%
Number of salaries quoted 63467 76551 79541
Median salary £47,000 £46,000 £45,000
Median salary % change year-on-year
+2.17% +2.22%
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £75,000 £70,000 £70,000
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

2nd Line Support Analyst
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured 2nd Line Support Analyst in the job title.

2nd Line Support Analyst Jobs Demand Trend in England

2nd Line Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the England region.

2nd Line Support Analyst Salary Trend in England

2nd Line Support Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the England region over the 3 months to 19 January 2017.

2nd Line Support Analyst Salary Histogram in England

2nd Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the England region over the 3 months to 19 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +33 110 £30,500 +1.66% 4
South East +38 84 £27,500 +1.85% 4
Yorkshire +30 43 £22,000 -8.33% 7
North West -28 18 £22,500 -3.22%
East Midlands +12 17 £24,000 +6.66% 4
East of England +8 16 £30,000 +17.64% 2
South West +1 11 £25,000 -9.09%
West Midlands -13 2 £21,250 -15.00% 1
2nd Line Support Analyst
UK

2nd Line Support Analyst Skill Set
Top 30 Related IT Skills in England

For the 6 months to 19 January 2017, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring 2nd Line Support Analyst in the job title.

1 509 (77.95%) Windows
2 378 (57.89%) Active Directory
3 297 (45.48%) Microsoft
4 253 (38.74%) MS Office
5 219 (33.54%) Windows 7
6 218 (33.38%) Windows Server
7 186 (28.48%) ITIL
8 178 (27.26%) MS Excel
9 176 (26.95%) MS Exchange
10 135 (20.67%) Citrix
11 132 (20.21%) Windows Server 2008
12 118 (18.07%) VMware
13 103 (15.77%) Windows Server 2012
14 99 (15.16%) Cisco
15 93 (14.24%) Finance
16 86 (13.17%) TCP/IP
17 85 (13.02%) SQL
18 79 (12.10%) Office 365
19 77 (11.79%) SLA
19 77 (11.79%) Microsoft Certification
20 69 (10.57%) VMware Infrastructure
21 68 (10.41%) Windows 10
22 65 (9.95%) Windows XP
23 64 (9.80%) Windows 8
24 63 (9.65%) MCP
25 59 (9.04%) Windows Server 2003
26 58 (8.88%) SQL Server
26 58 (8.88%) LAN
27 57 (8.73%) WAN
28 53 (8.12%) MCSE

2nd Line Support Analyst Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 176 (26.95%) MS Exchange
2 41 (6.28%) Exchange Server 2010
3 34 (5.21%) Blackberry Enterprise Server
4 30 (4.59%) Exchange Server 2007
5 24 (3.68%) Exchange Server 2013
6 23 (3.52%) SharePoint
7 15 (2.30%) IBM Notes
8 14 (2.14%) IIS
9 9 (1.38%) Skype for Business
10 6 (0.92%) SharePoint 2010
11 5 (0.77%) IBM Domino
12 4 (0.61%) Exchange Server 2003
13 3 (0.46%) SharePoint Foundation
14 2 (0.31%) Apache
14 2 (0.31%) Tomcat
15 1 (0.15%) Jetty
15 1 (0.15%) SharePoint 2013
15 1 (0.15%) SharePoint Server
15 1 (0.15%) WebLogic
Applications
1 253 (38.74%) MS Office
2 178 (27.26%) MS Excel
3 10 (1.53%) MS PowerPoint
4 1 (0.15%) Mozilla Thunderbird
Business Applications
1 7 (1.07%) SAP Oil and Gas
2 5 (0.77%) Dynamics CRM
3 2 (0.31%) Northgate Housing
3 2 (0.31%) Retail-J
3 2 (0.31%) Visualfiles
4 1 (0.15%) Dynamics AX
4 1 (0.15%) Dynamics NAV
4 1 (0.15%) Maximo
Cloud Services
1 79 (12.10%) Office 365
2 8 (1.23%) Microsoft Azure
2 8 (1.23%) SaaS
3 6 (0.92%) Amazon AWS
4 5 (0.77%) Mimecast
5 3 (0.46%) Cloud Computing
5 3 (0.46%) G Suite
6 1 (0.15%) Adobe Creative Cloud
Communications & Networking
1 86 (13.17%) TCP/IP
2 58 (8.88%) LAN
3 57 (8.73%) WAN
4 50 (7.66%) DNS
4 50 (7.66%) Firewall
5 49 (7.50%) VoIP
6 46 (7.04%) VPN
7 41 (6.28%) DHCP
8 19 (2.91%) Wireless
9 17 (2.60%) Wi-Fi
10 15 (2.30%) Internet
11 12 (1.84%) SAN
11 12 (1.84%) VLAN
12 11 (1.68%) Remote Desktop
13 9 (1.38%) Skype
14 8 (1.23%) Network Security
15 6 (0.92%) HTTP
15 6 (0.92%) LDAP
16 5 (0.77%) HTTPS
16 5 (0.77%) SNMP
Database & Business Intelligence
1 58 (8.88%) SQL Server
2 14 (2.14%) SQL Server Reporting Services
3 11 (1.68%) SQL Server 2008
4 10 (1.53%) MS Access
5 8 (1.23%) Crystal Reports
6 7 (1.07%) SQL Server Integration Services
7 6 (0.92%) SQL Server 2012
8 4 (0.61%) Big Data
8 4 (0.61%) Hadoop
8 4 (0.61%) SQL Server 2000
8 4 (0.61%) SQL Server 2005
8 4 (0.61%) SQL Server 2016
9 3 (0.46%) MySQL
10 2 (0.31%) QlikView
10 2 (0.31%) UniData
11 1 (0.15%) Essbase
11 1 (0.15%) Oracle Database
11 1 (0.15%) Oracle Reports
11 1 (0.15%) Relational Database
Development Applications
1 3 (0.46%) JIRA
2 1 (0.15%) SQL Server Management Studio (SSMS)
2 1 (0.15%) Visual Studio
General
1 93 (14.24%) Finance
2 50 (7.66%) Law
3 44 (6.74%) Retail
4 35 (5.36%) Legal
5 19 (2.91%) Banking
6 13 (1.99%) Telecoms
7 12 (1.84%) Manufacturing
8 11 (1.68%) Front Office
8 11 (1.68%) Marketing
9 8 (1.23%) Back Office
9 8 (1.23%) Financial Institution
10 7 (1.07%) Electronics
10 7 (1.07%) German Language
10 7 (1.07%) Retail Banking
11 4 (0.61%) French Language
12 3 (0.46%) Publishing
13 2 (0.31%) Advertising
13 2 (0.31%) Automotive
13 2 (0.31%) Polish Language
14 1 (0.15%) Investment Banking
Libraries, Frameworks & Software Standards
1 13 (1.99%) .NET
2 9 (1.38%) XML
3 7 (1.07%) HTML
4 5 (0.77%) ASP.NET
4 5 (0.77%) Web Services
5 3 (0.46%) CSS
5 3 (0.46%) XSL
6 2 (0.31%) FIX Protocol
6 2 (0.31%) jQuery
6 2 (0.31%) REST
7 1 (0.15%) SOAP
Miscellaneous
1 52 (7.96%) Blackberry
2 45 (6.89%) Analytical Skills
3 33 (5.05%) iPhone
4 21 (3.22%) Video Conferencing
5 17 (2.60%) iPad
6 16 (2.45%) Management Information System
7 13 (1.99%) Driving Licence
8 12 (1.84%) Fat Client
8 12 (1.84%) Thin Client
9 10 (1.53%) EPoS
9 10 (1.53%) Smartphone
10 9 (1.38%) Handset
11 8 (1.23%) Replication
12 6 (0.92%) Computer Science
12 6 (0.92%) PKI
13 5 (0.77%) Fixed Income
13 5 (0.77%) Hedge funds
14 4 (0.61%) Biotechnology
14 4 (0.61%) Data Centre
14 4 (0.61%) Statistics
Operating Systems
1 509 (77.95%) Windows
2 219 (33.54%) Windows 7
3 218 (33.38%) Windows Server
4 132 (20.21%) Windows Server 2008
5 103 (15.77%) Windows Server 2012
6 68 (10.41%) Windows 10
7 65 (9.95%) Windows XP
8 64 (9.80%) Windows 8
9 59 (9.04%) Windows Server 2003
10 42 (6.43%) Linux
11 31 (4.75%) Mac OS X
12 23 (3.52%) Android
13 17 (2.60%) Apple iOS
14 13 (1.99%) Unix
15 6 (0.92%) Windows 2000
16 5 (0.77%) Windows 2000 Server
17 4 (0.61%) Red Hat Enterprise Linux
17 4 (0.61%) Solaris
18 3 (0.46%) Mac OS
18 3 (0.46%) Windows Phone
Processes & Methodologies
1 186 (28.48%) ITIL
2 53 (8.12%) Service Management
3 32 (4.90%) Problem Management
3 32 (4.90%) Time Management
4 27 (4.13%) Incident Management
4 27 (4.13%) Service Delivery
5 21 (3.22%) Change Control
6 18 (2.76%) Continuous Improvement
6 18 (2.76%) ITIL V3
7 16 (2.45%) Mentoring
7 16 (2.45%) Root Cause Analysis
8 15 (2.30%) CRM
8 15 (2.30%) Workflow
9 14 (2.14%) Change Management
9 14 (2.14%) Disaster Recovery
10 13 (1.99%) ITSM
11 12 (1.84%) Document Management
11 12 (1.84%) Workflow Management
12 11 (1.68%) Trend Analysis
12 11 (1.68%) Wealth Management
Programming Languages
1 85 (13.02%) SQL
2 15 (2.30%) PowerShell
3 13 (1.99%) C#
4 8 (1.23%) VBA
5 7 (1.07%) C
6 6 (0.92%) T-SQL
7 5 (0.77%) VB
8 4 (0.61%) C++
8 4 (0.61%) JavaScript
8 4 (0.61%) Perl
8 4 (0.61%) Python
9 2 (0.31%) PL/SQL
10 1 (0.15%) Bash Shell
10 1 (0.15%) Java
10 1 (0.15%) Tcl
Qualifications
1 77 (11.79%) Microsoft Certification
2 63 (9.65%) MCP
3 53 (8.12%) MCSE
4 37 (5.67%) CCNA
4 37 (5.67%) Cisco Certification
4 37 (5.67%) Degree
5 20 (3.06%) MCITP
6 19 (2.91%) ITIL Certification
7 17 (2.60%) MCSA
8 15 (2.30%) MCTS
9 11 (1.68%) Security Cleared
10 10 (1.53%) A+ Certification
11 9 (1.38%) SC Cleared
12 6 (0.92%) DV Cleared
12 6 (0.92%) MCDST
13 3 (0.46%) CCA
13 3 (0.46%) Citrix Certification
13 3 (0.46%) MOS
13 3 (0.46%) VMware Certified Professional (VCP)
14 2 (0.31%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 77 (11.79%) SLA
2 5 (0.77%) QA
3 3 (0.46%) ISO/IEC 27001
3 3 (0.46%) PCI DSS
System Software
1 378 (57.89%) Active Directory
2 69 (10.57%) VMware Infrastructure
3 35 (5.36%) Hyper-V
3 35 (5.36%) XenApp
4 18 (2.76%) XenDesktop
5 14 (2.14%) vSphere
6 11 (1.68%) VMware ESXi
7 9 (1.38%) Virtual Desktop
8 8 (1.23%) Terminal Services
9 7 (1.07%) Terminal Server
10 3 (0.46%) VMware Workstation
11 2 (0.31%) BlackBerry Internet Service
12 1 (0.15%) Microsoft App-V
12 1 (0.15%) Virtual Servers
12 1 (0.15%) VMware ESX
Systems Management
1 50 (7.66%) SCCM
2 12 (1.84%) Nagios
3 10 (1.53%) SCOM
4 6 (0.92%) Backup Exec
4 6 (0.92%) Norton AntiVirus
5 5 (0.77%) AirWatch
6 4 (0.61%) OpenView
7 3 (0.46%) XenMobile
8 2 (0.31%) DameWare
8 2 (0.31%) Microsoft Intune
9 1 (0.15%) Control-M
9 1 (0.15%) McAfee ePO
9 1 (0.15%) Microsoft Data Protection Manager
9 1 (0.15%) Puppet
9 1 (0.15%) SCSM
9 1 (0.15%) SCVMM
9 1 (0.15%) Tivoli
Vendors
1 297 (45.48%) Microsoft
2 135 (20.67%) Citrix
3 118 (18.07%) VMware
4 99 (15.16%) Cisco
5 38 (5.82%) Apple
6 26 (3.98%) Mitel
7 21 (3.22%) Avaya
8 16 (2.45%) iManage
8 16 (2.45%) ServiceNow
9 15 (2.30%) Lotus
9 15 (2.30%) Symantec
10 14 (2.14%) Dell
10 14 (2.14%) HP
11 9 (1.38%) Juniper
11 9 (1.38%) LANDesk
11 9 (1.38%) Oracle
11 9 (1.38%) SAP
12 8 (1.23%) SonicWALL
13 7 (1.07%) MobileIron
13 7 (1.07%) Veeam
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Clearwater People Solutions
Salary: £25000 Per Annum benefits
Posted: 15 hours ago
Watford, Hertfordshire
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Salary: From £22,000 to £24,000 per annum Circa £24000 + Bens (Depending on Ex
Posted: 19 hours ago
Leeds, West Yorkshire
onezeero.
Salary: £20000 - £22000 per annum + benefits
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North East
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Salary: From £26,000 to £29,000 per annum
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Northampton, Northamptonshire
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Posted: Yesterday
Wetherby, West Yorkshire
Greywood Associates Limited
Salary: £24000 - £27000 per annum + bens
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Hereford, Herefordshire
Redrock Consulting Ltd
Salary: £23000 - £35000 per annum + Good Benefits
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Leeds, West Yorkshire
Verticality Ltd
Salary: Salary £23k - £25k + Benefits
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Abingdon, Oxfordshire
Corriculo
Salary: From £18,000 to £24,000 per annum
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Sheffield, South Yorkshire
Spring Technology
Salary: £20000.00 - £25000.00 per annum
Posted: 2 days ago
Abingdon, Oxfordshire
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Salary: From £25,000 to £29,000 per annum Include bonus, plus benefits (holida
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London
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Salary: £25k - 28k per year + benefits
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Leeds, West Yorkshire
Fruition IT Resources Limited
Salary: £18000 - £22000 per annum
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Nottingham, Nottinghamshire
Senitor Associates
Salary: £24000 - £27000 per annum
Posted: 6 days ago
London
Fruition IT Resources Limited
Salary: £25000 - £30000 per annum + Bens
Posted: 6 days ago
Worthing, West Sussex
Senitor Associates
Salary: £25000 per annum
Posted: 6 days ago
West London
Haybrook IT Resourcing Ltd
Salary: Up to £28,000 per annum + On Call Allowance
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Harrogate, North Yorkshire
4it Recruitment Ltd
Salary: Up to £25,000 per annum + on-call allowance + benefits
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Northampton, Northamptonshire
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London, W11
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Northampton, Northamptonshire
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Watford
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