The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 9 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
9 Feb 2016
Same period 2015 Same period 2014
Second Line Support Analyst
Rank 565 533 631
Rank change year-on-year
-32 +98
Permanent jobs requiring a 2nd Line Support Analyst 356 435 304
As % of all permanent IT jobs located in England 0.38% 0.44% 0.31%
As % of the Job Titles category 0.39% 0.45% 0.32%
Number of salaries quoted 298 385 277
Average salary £27,500 £27,500 £25,000
Average salary % change year-on-year
- +10.00%
90% offered a salary of more than £21,500 £22,500 £20,500
10% offered a salary of more than £35,000 £36,700 £35,000
UK excluding London average salary £25,000 £25,000 £23,500
% change year-on-year
- +6.38%
2nd Line Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
90807 95908 94217
As % of all permanent IT jobs located in England 96.14% 96.48% 96.30%
Number of salaries quoted 77011 80194 76700
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

2nd Line Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in England

2nd Line Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the England region.

2nd Line Support Analyst Salary Trend in England

2nd Line Support Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the England region over the 3 months to 9 February 2016.

2nd Line Support Analyst Salary Histogram in England

2nd Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the England region over the 3 months to 9 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -71 129 £30,000 +2.56% 12
South East +41 91 £27,750 +6.73% 9
Yorkshire +4 40 £24,250 +7.77% 2
South West +15 31 £27,750 +18.08% 3
North West +22 23 £23,250 +2.19% 3
East of England -3 22 £25,000 -12.28% 1
East Midlands 0 18 £22,500 -16.27%
West Midlands -15 14 £25,000 +8.69% 1
North East +2 2 £23,500 -14.54% 1
2nd Line Support Analyst
UK

2nd Line Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 9 February 2016, IT jobs across the England region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 568 (76.86%) Windows
2 385 (52.10%) Active Directory
3 359 (48.58%) Microsoft
4 268 (36.27%) Windows Server
5 249 (33.69%) ITIL
5 249 (33.69%) MS Office
5 249 (33.69%) Windows 7
6 226 (30.58%) MS Excel
7 210 (28.42%) MS Exchange
8 180 (24.36%) Windows Server 2008
9 153 (20.70%) Citrix
10 142 (19.22%) VMware
11 128 (17.32%) TCP/IP
12 123 (16.64%) SLA
12 123 (16.64%) Windows Server 2012
13 119 (16.10%) DNS
14 116 (15.70%) SQL
15 109 (14.75%) VMware Infrastructure
16 107 (14.48%) Windows 8
17 104 (14.07%) Microsoft Certification
18 89 (12.04%) Cisco
19 88 (11.91%) Finance
20 87 (11.77%) Firewall
21 83 (11.23%) Exchange Server 2010
22 79 (10.69%) SQL Server
23 78 (10.55%) Blackberry
24 77 (10.42%) Windows Server 2003
25 74 (10.01%) DHCP
26 73 (9.88%) Exchange Server 2013
27 62 (8.39%) Exchange Server 2007

2nd Line Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 9 February 2016, IT jobs across the England region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 210 (28.42%) MS Exchange
2 83 (11.23%) Exchange Server 2010
3 73 (9.88%) Exchange Server 2013
4 62 (8.39%) Exchange Server 2007
5 55 (7.44%) Blackberry Enterprise Server
6 36 (4.87%) SharePoint
7 30 (4.06%) IIS
8 22 (2.98%) Exchange Server 2003
9 13 (1.76%) Exchange Server 2000
10 10 (1.35%) Skype for Business
11 5 (0.68%) SharePoint 2010
12 3 (0.41%) Apache
12 3 (0.41%) IBM Notes
13 2 (0.27%) Tomcat
14 1 (0.14%) Adobe Experience Manager
14 1 (0.14%) CMS
14 1 (0.14%) Kentico
14 1 (0.14%) WordPress
Applications
1 249 (33.69%) MS Office
2 226 (30.58%) MS Excel
3 22 (2.98%) MS PowerPoint
4 8 (1.08%) MS Visio
5 1 (0.14%) Acrobat
5 1 (0.14%) Adobe Creative Suite
5 1 (0.14%) QuarkXPress
Business Applications
1 7 (0.95%) Fredhopper
1 7 (0.95%) Magento
2 5 (0.68%) Cognos Business Intelligence
3 2 (0.27%) CODA-Financials
3 2 (0.27%) Remedy ITSM
4 1 (0.14%) Dynamics CRM
4 1 (0.14%) Dynamics GP
Cloud Services
1 50 (6.77%) Office 365
2 12 (1.62%) Amazon AWS
2 12 (1.62%) Google Apps
3 6 (0.81%) Cloud Computing
4 4 (0.54%) SaaS
5 3 (0.41%) Mimecast
6 1 (0.14%) Adobe Creative Cloud
6 1 (0.14%) Microsoft Azure
Communications & Networking
1 128 (17.32%) TCP/IP
2 119 (16.10%) DNS
3 87 (11.77%) Firewall
4 74 (10.01%) DHCP
5 56 (7.58%) VPN
6 50 (6.77%) LAN
7 45 (6.09%) WAN
8 42 (5.68%) Internet
9 38 (5.14%) VoIP
10 18 (2.44%) Wireless
11 16 (2.17%) SSL
11 16 (2.17%) Wi-Fi
12 14 (1.89%) SAN
13 9 (1.22%) Fibre Channel
13 9 (1.22%) iSCSI
14 8 (1.08%) HTTP
14 8 (1.08%) IP Telephony
14 8 (1.08%) Remote Desktop
15 7 (0.95%) MPLS
15 7 (0.95%) SSH
Database & Business Intelligence
1 79 (10.69%) SQL Server
2 23 (3.11%) SQL Server 2008
3 17 (2.30%) SQL Server 2012
4 12 (1.62%) SQL Server Reporting Services
5 9 (1.22%) MySQL
5 9 (1.22%) Oracle Database
5 9 (1.22%) SQL Server 2005
6 8 (1.08%) Oracle Database 11g
7 7 (0.95%) Oracle Database 10g
7 7 (0.95%) Oracle9i Database
7 7 (0.95%) Relational Database
7 7 (0.95%) SQL Server 2014
8 6 (0.81%) Oracle Database 12c
9 5 (0.68%) Oracle ODI
9 5 (0.68%) SQL Server Integration Services
10 1 (0.14%) Data Warehouse
10 1 (0.14%) MS Access
10 1 (0.14%) Oracle Reports
10 1 (0.14%) SQL Server 2000
Development Applications
1 11 (1.49%) SQL Server Management Studio (SSMS)
2 5 (0.68%) ERwin
2 5 (0.68%) JIRA
2 5 (0.68%) Yeoman
3 3 (0.41%) Git (software)
3 3 (0.41%) Subversion
4 2 (0.27%) PowerBuilder
5 1 (0.14%) Selenium
General
1 88 (11.91%) Finance
2 47 (6.36%) Law
3 44 (5.95%) Legal
4 33 (4.47%) Retail
5 27 (3.65%) Telecoms
6 20 (2.71%) Banking
7 12 (1.62%) German Language
8 11 (1.49%) French Language
9 7 (0.95%) Spanish Language
10 6 (0.81%) Manufacturing
10 6 (0.81%) Pharmaceutical
11 4 (0.54%) Back Office
11 4 (0.54%) Marketing
12 2 (0.27%) Advertising
12 2 (0.27%) Publishing
13 1 (0.14%) Front Office
13 1 (0.14%) Investment Banking
13 1 (0.14%) Italian Language
13 1 (0.14%) Retail Banking
13 1 (0.14%) Russian Language
Libraries, Frameworks & Software Standards
1 16 (2.17%) HTML
2 15 (2.03%) CSS
2 15 (2.03%) XML
3 11 (1.49%) .NET
4 9 (1.22%) Web Services
5 7 (0.95%) LAMP
6 5 (0.68%) Middleware
6 5 (0.68%) Oracle Fusion
6 5 (0.68%) Oracle GoldenGate
7 4 (0.54%) X-Windows
8 1 (0.14%) .NET Framework
8 1 (0.14%) JSON
8 1 (0.14%) SOAP
8 1 (0.14%) Software Packaging
8 1 (0.14%) WCF
8 1 (0.14%) XMPP
Miscellaneous
1 78 (10.55%) Blackberry
2 39 (5.28%) Video Conferencing
3 34 (4.60%) iPhone
4 32 (4.33%) Analytical Skills
5 31 (4.19%) Driving Licence
6 30 (4.06%) iPad
7 21 (2.84%) EPoS
8 17 (2.30%) Computer Science
9 15 (2.03%) User Experience
10 14 (1.89%) Data Centre
10 14 (1.89%) Management Information System
11 11 (1.49%) Smartphone
12 8 (1.08%) Handset
12 8 (1.08%) Mainframe
13 4 (0.54%) Client/Server
13 4 (0.54%) Enterprise Software
13 4 (0.54%) Mathematics
14 3 (0.41%) BYOD
14 3 (0.41%) Visualisation
15 2 (0.27%) Health Informatics
Operating Systems
1 568 (76.86%) Windows
2 268 (36.27%) Windows Server
3 249 (33.69%) Windows 7
4 180 (24.36%) Windows Server 2008
5 123 (16.64%) Windows Server 2012
6 107 (14.48%) Windows 8
7 77 (10.42%) Windows Server 2003
8 62 (8.39%) Windows XP
9 45 (6.09%) Linux
10 26 (3.52%) Apple iOS
10 26 (3.52%) Unix
11 24 (3.25%) Android
12 23 (3.11%) Mac OS X
13 22 (2.98%) Windows 10
14 15 (2.03%) Windows 2000 Server
15 10 (1.35%) Windows Vista
16 8 (1.08%) Mac OS
17 3 (0.41%) Red Hat Enterprise Linux
18 1 (0.14%) Mac OS X Server
18 1 (0.14%) Windows Mobile
Processes & Methodologies
1 249 (33.69%) ITIL
2 44 (5.95%) Service Delivery
3 34 (4.60%) CRM
4 33 (4.47%) Service Management
5 31 (4.19%) Incident Management
6 30 (4.06%) ITIL V3
7 29 (3.92%) Problem Management
8 22 (2.98%) Mentoring
9 21 (2.84%) Document Management
10 19 (2.57%) ERP
11 16 (2.17%) Continuous Improvement
11 16 (2.17%) Project Management
12 13 (1.76%) Disaster Recovery
12 13 (1.76%) Patch Management
12 13 (1.76%) Wealth Management
13 12 (1.62%) Kalman Filter
13 12 (1.62%) Root Cause Analysis
13 12 (1.62%) Web Filtering
14 11 (1.49%) Ticket Management
14 11 (1.49%) Time Management
Programming Languages
1 116 (15.70%) SQL
2 20 (2.71%) C
3 18 (2.44%) Java
4 12 (1.62%) PowerShell
5 10 (1.35%) PHP
6 7 (0.95%) T-SQL
7 6 (0.81%) C++
8 3 (0.41%) PL/SQL
8 3 (0.41%) Python
8 3 (0.41%) VB
8 3 (0.41%) VBScript
8 3 (0.41%) XPath
9 2 (0.27%) C#
9 2 (0.27%) Perl
9 2 (0.27%) Shell Script
10 1 (0.14%) Bash Shell
10 1 (0.14%) JavaScript
10 1 (0.14%) VBA
Qualifications
1 104 (14.07%) Microsoft Certification
2 51 (6.90%) Degree
2 51 (6.90%) MCSE
3 41 (5.55%) CCNA
3 41 (5.55%) Cisco Certification
4 40 (5.41%) MCP
5 37 (5.01%) MCSA
6 25 (3.38%) ITIL Certification
7 23 (3.11%) MCDST
8 21 (2.84%) MCITP
9 20 (2.71%) MOS
10 19 (2.57%) Security Cleared
11 15 (2.03%) Citrix Certification
12 11 (1.49%) MCTS
13 10 (1.35%) SC Cleared
14 4 (0.54%) A+ Certification
15 3 (0.41%) CCA
16 2 (0.27%) CCNP
16 2 (0.27%) HND
16 2 (0.27%) PRINCE2 Certification
Quality Assurance & Compliance
1 123 (16.64%) SLA
2 8 (1.08%) ISO/IEC 27001
3 3 (0.41%) Data Quality
4 1 (0.14%) QA
System Software
1 385 (52.10%) Active Directory
2 109 (14.75%) VMware Infrastructure
3 58 (7.85%) Hyper-V
4 57 (7.71%) XenApp
5 15 (2.03%) Terminal Services
5 15 (2.03%) XenDesktop
6 10 (1.35%) vSphere
7 8 (1.08%) XenServer
8 7 (0.95%) Tivoli Workload Scheduler
8 7 (0.95%) Xen
9 6 (0.81%) Samba
9 6 (0.81%) VMware ESX
9 6 (0.81%) VMware Workstation
10 4 (0.54%) VMware ESXi
11 1 (0.14%) Citrix Presentation Server
11 1 (0.14%) Microsoft Virtual Server
11 1 (0.14%) UAG
11 1 (0.14%) VMware Server
Systems Management
1 52 (7.04%) SCCM
2 24 (3.25%) Backup Exec
3 21 (2.84%) Norton AntiVirus
4 9 (1.22%) Systems Management Server (SMS)
5 7 (0.95%) Puppet
5 7 (0.95%) Tivoli
6 3 (0.41%) SCOM
7 2 (0.27%) Symantec Enterprise Vault
7 2 (0.27%) WSUS
8 1 (0.14%) AirWatch
8 1 (0.14%) Cisco CUCM
8 1 (0.14%) DameWare
8 1 (0.14%) PaperCut
Vendors
1 359 (48.58%) Microsoft
2 153 (20.70%) Citrix
3 142 (19.22%) VMware
4 89 (12.04%) Cisco
5 44 (5.95%) Apple
6 40 (5.41%) Symantec
7 32 (4.33%) HP
8 31 (4.19%) Avaya
9 26 (3.52%) Remedy
10 25 (3.38%) Dell
11 22 (2.98%) Oracle
12 17 (2.30%) Interwoven
13 16 (2.17%) Intel Security
14 15 (2.03%) Google
14 15 (2.03%) SonicWALL
15 14 (1.89%) LANDesk
16 13 (1.76%) AppSense
17 12 (1.62%) ServiceNow
18 11 (1.49%) MobileIron
19 10 (1.35%) Mitel
Ellesmere Port, Merseyside
Bray leino
Posted: 2 hours ago
London
Computer Futures
Salary: competitive
Posted: 4 hours ago
High Wycombe, Buckinghamshire
Marcus Donald People
Salary: £15 - £17 per hour
Posted: 20 hours ago
Bristol, Avon
CPS Group UK
Salary: £24000 - £29000 per annum + Excellent Benefits Package
Posted: 21 hours ago
Cobham, Surrey
Michael Bailey Associates
Salary: Market Salary
Posted: Yesterday
West London
Blue Glue
Posted: Yesterday
Merseyside
Oscar
Salary: £23000 - £25000 per annum
Posted: Yesterday
London
Information Technology Services
Salary: £35k - 42k per year
Posted: Yesterday
Abingdon, Oxfordshire
Jagger Talent
Salary: From £20,000 to £25,000 per annum
Posted: 2 days ago
Gatwick, West Sussex
ARC IT Recruitment Ltd
Salary: £33000 - £35000 Per Annum Plus Bonus and Benefits
Posted: 3 days ago
Newcastle Upon Tyne, Tyne and Wear
Burns Sheehan
Salary: £25000.00 - £30000.00 per annum
Posted: 3 days ago
London
Ashdown IT
Salary: £20000 - £28000 per annum + substantial benefits
Posted: 4 days ago
Woking, Surrey
Greywood Associates Limited
Salary: £25000 - £30000 per annum + on call allowance
Posted: 4 days ago
East London
Latcom Ltd
Salary: £28,000 per annum + Excellent Benefits
Posted: 4 days ago
Stoke-On-Trent, Staffordshire
Uniting Ambition
Salary: £20k - 26k per year
Posted: 4 days ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: From £25,000 to £35,000 per annum
Posted: 4 days ago
Wakefield, West Yorkshire
Spring Technology
Salary: £14000 - £20000 per annum
Posted: 4 days ago
Oxford, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: £35,000 per annum
Posted: 4 days ago
City, London
Harvey Nash plc
Salary: £25000 - £34000 per annum + bonus and benefits
Posted: 5 days ago
Harrogate, North Yorkshire
4it Recruitment Ltd
Salary: From £20,000 to £30,000 per annum plus additional benefits
Posted: 6 days ago
Sidcup, Kent
The Resourcing Hub
Salary: From £25,000 to £33,000 per annum + benefits
Posted: 6 days ago
City, London
The Bridge Ltd
Salary: From £28,000 to £36,000 per annum
Posted: 6 days ago
London
Give-A-Grad-A-Go Ltd
Salary: £22k - 26k per year
Posted: 8 days ago
Bristol
Recruitment Genius Ltd
Salary: £25000 - £35000 per annum
Posted: 12 days ago
Shepton Mallet
Capita plc
Salary: £16000 - £19000 per annum
Posted: 12 days ago
Leyland, Lancashire
AWD online
Salary: circa £30,000 + Benefits
Posted: 13 days ago
St. Albans
Interquest - IQ Tech
Salary: £20000 - £30000 per annum
Posted: 25 days ago