The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Second Line Support Analyst
Rank 669 615 687
Rank change year-on-year
-54 +72
Permanent jobs requiring a 2nd Line Support Analyst 216 282 170
As % of all permanent IT jobs located in England 0.21% 0.26% 0.17%
As % of the Job Titles category 0.22% 0.28% 0.18%
Number of salaries quoted 190 263 152
Average salary £27,000 £25,500 £25,000
Average salary % change year-on-year
+5.88% +2.00%
90% offered a salary of more than £21,100 £20,000 £20,000
10% offered a salary of more than £34,750 £35,000 £35,000
UK excluding London average salary £25,000 £24,000 £23,500
% change year-on-year
+4.16% +2.12%
2nd Line Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
96305 101240 93715
As % of all permanent IT jobs located in England 94.20% 94.50% 94.25%
Number of salaries quoted 81010 82636 78466
Average salary £45,000 £45,000 £43,500
Average salary % change year-on-year
- +3.44%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

2nd Line Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in England

2nd Line Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the England region.

2nd Line Support Analyst Salary Trend in England

2nd Line Support Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the England region over the 3 months to 28 August 2015.

2nd Line Support Analyst Salary Histogram in England

2nd Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the England region over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -1 79 £29,500 -1.66% 5
South East -20 42 £27,000 +5.88% 5
North West +13 27 £25,000 +25.00%
East of England +9 22 £27,500 -6.77%
Yorkshire -4 17 £22,500 +7.14% 2
West Midlands -2 11 £27,500 +22.22% 2
East Midlands -12 10 £22,750 -1.08% 1
South West -34 10 £22,700 -14.33% 3
2nd Line Support Analyst
UK

2nd Line Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 28 August 2015, IT jobs across the England region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 314 (73.71%) Windows
2 230 (53.99%) Active Directory
3 198 (46.48%) Microsoft
4 133 (31.22%) MS Exchange
5 124 (29.11%) ITIL
6 118 (27.70%) MS Office
7 112 (26.29%) Windows 7
8 101 (23.71%) MS Excel
9 98 (23.00%) VMware
10 96 (22.54%) Citrix
11 90 (21.13%) Windows Server 2008
12 76 (17.84%) Windows Server 2003
13 73 (17.14%) SQL
14 71 (16.67%) Finance
15 66 (15.49%) TCP/IP
16 64 (15.02%) Cisco
17 60 (14.08%) LAN
17 60 (14.08%) WAN
18 59 (13.85%) Windows XP
18 59 (13.85%) Windows Server 2012
19 58 (13.62%) VMware Infrastructure
20 54 (12.68%) DNS
21 53 (12.44%) SQL Server
22 46 (10.80%) Exchange Server 2010
22 46 (10.80%) Linux
22 46 (10.80%) DHCP
22 46 (10.80%) Blackberry
23 43 (10.09%) SLA
23 43 (10.09%) Microsoft Certification
24 40 (9.39%) Firewall

2nd Line Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 28 August 2015, IT jobs across the England region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 133 (31.22%) MS Exchange
2 46 (10.80%) Exchange Server 2010
3 28 (6.57%) Exchange Server 2007
4 25 (5.87%) Exchange Server 2003
5 23 (5.40%) IIS
6 20 (4.69%) Exchange Server 2013
7 15 (3.52%) SharePoint
8 14 (3.29%) Blackberry Enterprise Server
9 4 (0.94%) Apache
10 3 (0.70%) Lync
11 2 (0.47%) SharePoint 2010
11 2 (0.47%) Tomcat
11 2 (0.47%) WorkSite
12 1 (0.23%) CMS
12 1 (0.23%) JBoss
12 1 (0.23%) IBM Notes
12 1 (0.23%) SharePoint 2013
Applications
1 118 (27.70%) MS Office
2 101 (23.71%) MS Excel
3 24 (5.63%) MS PowerPoint
4 4 (0.94%) Acrobat
5 3 (0.70%) MS Visio
5 3 (0.70%) Adobe Creative Suite
6 2 (0.47%) InDesign
Business Applications
1 2 (0.47%) SAP FI/CO
1 2 (0.47%) Summit
1 2 (0.47%) SAP CO
1 2 (0.47%) SAP FI
1 2 (0.47%) Dynamics CRM
2 1 (0.23%) Cognos Business Intelligence
2 1 (0.23%) CODA-Financials
2 1 (0.23%) SAP Oil and Gas
2 1 (0.23%) Dynamics NAV
Cloud Services
1 32 (7.51%) Office 365
2 16 (3.76%) Amazon AWS
3 10 (2.35%) Cloud Computing
4 3 (0.70%) Microsoft Azure
5 2 (0.47%) SaaS
5 2 (0.47%) Symantec.cloud
Communications & Networking
1 66 (15.49%) TCP/IP
2 60 (14.08%) LAN
2 60 (14.08%) WAN
3 54 (12.68%) DNS
4 46 (10.80%) DHCP
5 40 (9.39%) Firewall
6 34 (7.98%) VPN
7 29 (6.81%) VoIP
8 28 (6.57%) SAN
9 21 (4.93%) Internet
10 13 (3.05%) IP Telephony
11 11 (2.58%) Wi-Fi
12 8 (1.88%) Wireless
12 8 (1.88%) NAS
12 8 (1.88%) LDAP
13 7 (1.64%) Structured Cabling
14 4 (0.94%) NetScaler
14 4 (0.94%) Cisco IOS
14 4 (0.94%) MPLS
14 4 (0.94%) Ethernet
Database & Business Intelligence
1 53 (12.44%) SQL Server
2 5 (1.17%) Crystal Reports
2 5 (1.17%) QlikView
2 5 (1.17%) SQL Server 2008
2 5 (1.17%) MarkLogic
3 4 (0.94%) SQL Server 2012
4 3 (0.70%) SQL Server 2005
4 3 (0.70%) MS Access
5 2 (0.47%) RDBMS
5 2 (0.47%) Oracle Database 10g
5 2 (0.47%) SQL Server Integration Services
5 2 (0.47%) Oracle9i Database
5 2 (0.47%) Oracle Database 11g
5 2 (0.47%) Oracle Database
5 2 (0.47%) Relational Database
5 2 (0.47%) MySQL
6 1 (0.23%) Oracle ODI
6 1 (0.23%) Oracle Database 12c
6 1 (0.23%) BusinessObjects
6 1 (0.23%) SQL Server Reporting Services
Development Applications
1 4 (0.94%) Yeoman
2 3 (0.70%) JIRA
3 2 (0.47%) PowerBuilder
4 1 (0.23%) ERwin
4 1 (0.23%) SQL Server Management Studio (SSMS)
General
1 71 (16.67%) Finance
2 32 (7.51%) Law
3 28 (6.57%) Legal
4 16 (3.76%) Banking
5 14 (3.29%) Telecoms
6 10 (2.35%) Retail
7 9 (2.11%) Back Office
8 8 (1.88%) Publishing
9 7 (1.64%) French Language
9 7 (1.64%) German Language
10 5 (1.17%) Advertising
11 4 (0.94%) Marketing
11 4 (0.94%) Spanish Language
11 4 (0.94%) Manufacturing
12 3 (0.70%) Financial Institution
12 3 (0.70%) Games
13 2 (0.47%) Investment Banking
13 2 (0.47%) Front Office
14 1 (0.23%) Electronics
14 1 (0.23%) Local Government
Libraries, Frameworks & Software Standards
1 12 (2.82%) .NET
2 8 (1.88%) HTML
2 8 (1.88%) CSS
3 7 (1.64%) Web Services
4 3 (0.70%) XML
5 2 (0.47%) ASP.NET
6 1 (0.23%) J2EE
6 1 (0.23%) Middleware
6 1 (0.23%) X-Windows
6 1 (0.23%) WCF
6 1 (0.23%) LINQ
6 1 (0.23%) Oracle Fusion
6 1 (0.23%) Oracle GoldenGate
Miscellaneous
1 46 (10.80%) Blackberry
2 30 (7.04%) Analytical Skills
3 17 (3.99%) Data Centre
4 14 (3.29%) Management Information System
4 14 (3.29%) Mathematics
5 11 (2.58%) Handset
5 11 (2.58%) PDA
6 9 (2.11%) iPad
7 6 (1.41%) Video Conferencing
8 5 (1.17%) iPhone
9 4 (0.94%) Hedge funds
10 3 (0.70%) Fat Client
10 3 (0.70%) Smartphone
10 3 (0.70%) Thin Client
11 2 (0.47%) Mainframe
11 2 (0.47%) Client/Server
11 2 (0.47%) CMDB
11 2 (0.47%) Statistics
12 1 (0.23%) Data Protection Act
12 1 (0.23%) Equities
Operating Systems
1 314 (73.71%) Windows
2 112 (26.29%) Windows 7
3 90 (21.13%) Windows Server 2008
4 76 (17.84%) Windows Server 2003
5 59 (13.85%) Windows XP
5 59 (13.85%) Windows Server 2012
6 46 (10.80%) Linux
7 39 (9.15%) Windows 8
8 15 (3.52%) Android
8 15 (3.52%) UNIX
9 13 (3.05%) Windows Vista
10 12 (2.82%) Red Hat Enterprise Linux
11 7 (1.64%) Apple iOS
12 6 (1.41%) Windows 2000
12 6 (1.41%) Mac OS X
13 5 (1.17%) Mac OS
14 4 (0.94%) Windows 2000 Server
14 4 (0.94%) Windows Mobile
15 1 (0.23%) Solaris
Processes & Methodologies
1 124 (29.11%) ITIL
2 23 (5.40%) Mentoring
3 21 (4.93%) Service Management
4 18 (4.23%) Information Security
5 17 (3.99%) Service Delivery
6 16 (3.76%) Disaster Recovery
7 15 (3.52%) Root Cause Analysis
8 14 (3.29%) Problem Management
9 11 (2.58%) Incident Management
9 11 (2.58%) CRM
10 10 (2.35%) Coaching
11 8 (1.88%) Continuous Improvement
12 7 (1.64%) Mobile Device Management
12 7 (1.64%) Change Management
13 5 (1.17%) Business Intelligence
13 5 (1.17%) BCP
13 5 (1.17%) Configuration Management
13 5 (1.17%) Migration
13 5 (1.17%) Business Continuity
13 5 (1.17%) CAFM
Programming Languages
1 73 (17.14%) SQL
2 18 (4.23%) C
3 11 (2.58%) Java
4 8 (1.88%) VB
5 6 (1.41%) PowerShell
6 4 (0.94%) T-SQL
6 4 (0.94%) C++
7 3 (0.70%) JavaScript
8 2 (0.47%) C#
8 2 (0.47%) PL/SQL
8 2 (0.47%) VBScript
8 2 (0.47%) VBA
8 2 (0.47%) Python
9 1 (0.23%) Perl
Qualifications
1 43 (10.09%) Microsoft Certification
2 29 (6.81%) Degree
3 21 (4.93%) MCP
4 18 (4.23%) MCSE
5 17 (3.99%) ITIL Certification
6 12 (2.82%) Cisco Certification
7 10 (2.35%) CCNA
8 7 (1.64%) A+ Certification
9 5 (1.17%) MCSA
9 5 (1.17%) HNC
9 5 (1.17%) HND
9 5 (1.17%) MOS
9 5 (1.17%) MCITP
10 4 (0.94%) CCNP
11 3 (0.70%) VMware Certified Professional (VCP)
11 3 (0.70%) MCDST
12 2 (0.47%) MCTS
12 2 (0.47%) Security Cleared
12 2 (0.47%) ITIL Foundation Certificate
13 1 (0.23%) Network+ Certification
Quality Assurance & Compliance
1 43 (10.09%) SLA
2 3 (0.70%) ISO/IEC 27001
3 1 (0.23%) QA
3 1 (0.23%) Data Quality
3 1 (0.23%) ISO 9001
System Software
1 230 (53.99%) Active Directory
2 58 (13.62%) VMware Infrastructure
3 28 (6.57%) vSphere
4 26 (6.10%) XenApp
5 21 (4.93%) VMware ESXi
6 20 (4.69%) Hyper-V
7 17 (3.99%) Terminal Services
8 13 (3.05%) VMware Workstation
8 13 (3.05%) XenServer
9 8 (1.88%) vCloud
10 3 (0.70%) BitLocker
11 2 (0.47%) Tivoli Workload Scheduler
12 1 (0.23%) VMware ESX
12 1 (0.23%) Terminal Server
12 1 (0.23%) Microsoft App-V
12 1 (0.23%) Citrix Presentation Server
12 1 (0.23%) XenDesktop
12 1 (0.23%) KVM
Systems Management
1 23 (5.40%) SCCM
2 6 (1.41%) Nagios
2 6 (1.41%) MAILsweeper
3 5 (1.17%) DameWare
3 5 (1.17%) OpenView
4 4 (0.94%) Dollar Universe
5 3 (0.70%) Symantec Enterprise Vault
5 3 (0.70%) Casper Suite
5 3 (0.70%) Norton AntiVirus
5 3 (0.70%) Backup Exec
6 2 (0.47%) Tivoli
6 2 (0.47%) AirWatch
6 2 (0.47%) McAfee ePO
6 2 (0.47%) Puppet
6 2 (0.47%) FortiGate
7 1 (0.23%) Sysprep
7 1 (0.23%) Systems Management Server (SMS)
7 1 (0.23%) WSUS
Vendors
1 198 (46.48%) Microsoft
2 98 (23.00%) VMware
3 96 (22.54%) Citrix
4 64 (15.02%) Cisco
5 29 (6.81%) HP
6 15 (3.52%) Apple
7 14 (3.29%) Mitel
8 10 (2.35%) NetApp
8 10 (2.35%) EMC
9 9 (2.11%) AppSense
9 9 (2.11%) Veeam
10 8 (1.88%) Isilon
10 8 (1.88%) Nimsoft
10 8 (1.88%) Zerto
10 8 (1.88%) Adobe
10 8 (1.88%) Bloomberg
10 8 (1.88%) McAfee
11 6 (1.41%) Symantec
11 6 (1.41%) Reuters
11 6 (1.41%) Oracle
Leeds, West Yorkshire
Spring Technology
Salary: £20000 - £25000 per annum
Posted: 22 hours ago
Milton Keynes, Buckinghamshire
Big Red Recruitment
Salary: £22500 per annum + Benefits
Posted: Yesterday
Central London / West End
Eligo Recruitment Ltd
Salary: £23 - £24 per annum
Posted: Yesterday
Brighton, East Sussex
Evolution Recruitment Solutions
Salary: Circa 20-25000 + Benefits
Posted: Yesterday
Huddersfield, West Yorkshire
Integrity IT Solutions
Salary: From £20,000 to £24,000 per annum £20,000 to £24,000 + Benefits
Posted: Yesterday
Bournemouth, Dorset
HAYS INFORMATION TECHNOLOGY
Salary: £22000.00 - £28000 per annum + OTE £28,000
Posted: 2 days ago
Romford, Essex
Searchability
Salary: £18000 - £21000 per annum + Benefits
Posted: 2 days ago
London
Fruition IT Resources Limited
Salary: £20000 - £25000 per annum + Benefits
Posted: 2 days ago
Nottingham, Nottinghamshire
ComputaCenter
Salary: Competitive
Posted: 3 days ago
London
ComputAppoint
Salary: From £25,000 to £35,000 per annum
Posted: 4 days ago
Abingdon, Oxford
Tessella
Salary: £20,000 to £25,000
Posted: 9 days ago
Sutton, Surrey
Reed Business Information Ltd
Salary: From £26,000 to £32,000 per annum + bonus + 29 days + share ops scheme
Posted: 14 days ago
Birmingham
Shortlist Recruitment
Salary: £20000 - £25000 per annum + Generous Benefits
Posted: 18 days ago
Swindon
Capita - ITIN
Salary: £20000.00 - £25000.00 per annum
Posted: 22 days ago
Hampshire
Sopra Steria Recruitment
Salary: From £30,000 to £33,000 per annum
Posted: 23 days ago
Dorset
Hays IT - Uk Posting account
Salary: £22000.00 - £22800.00 per annum
Posted: 24 days ago