The first table below looks at the demand for the Help Desk Analyst role in IT jobs advertised for the North East region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Analyst in their job title over the 3 months to 17 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the North East region.

Location
3 months to
17 May 2013
Same period 2012 Same period 2011
Help Desk Analyst
Rank 62 68 67
Rank change year-on-year
+6 -1
Permanent jobs requiring a Help Desk Analyst 2 2 1
As % of all permanent IT jobs located in the North East 0.291% 0.228% 0.139%
As % of the Job Titles category 0.307% 0.238% 0.143%
Number of salaries quoted 2 1 1
Average salary £16,725 £16,500 £19,000
Average salary % change year-on-year
+1.36% -13.15%
UK excluding London average salary £21,000 £20,500 £20,000
% change year-on-year
+2.43% +2.50%
All Job Titles
North East
Permanent IT job ads with a match in the
Job Titles category
651 842 701
As % of all permanent IT jobs located in the North East 94.76% 96.12% 97.23%
Number of salaries quoted 565 695 593
Average salary £35,000 £35,000 £35,000
90% offered a salary of more than £22,500 £24,000 £21,000
10% offered a salary of more than £52,500 £72,500 £67,500
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
Help Desk Analyst
England

Help Desk Analyst
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Analyst across the North East region as a proportion of the total demand within the Job Titles category.

North East Help Desk Analyst Jobs Demand Trend

Help Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst across the North East region.

North East Help Desk Analyst Salary Trend

Help Desk Analyst
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Analyst within the North East region over the 3 months to 17 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Tyne and Wear -7 1 £18,200 +10.30%
Durham - 1 £15,250 -
Help Desk Analyst
England

Help Desk Analyst
Top 21 Related IT Skills

For the 6 months to 17 May 2013, IT jobs across the North East region that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title.

1 6 (54.55%) MS Office
2 5 (45.45%) ITIL
2 5 (45.45%) Active Directory
2 5 (45.45%) SLA
3 4 (36.36%) Microsoft
3 4 (36.36%) Windows
3 4 (36.36%) MS Excel
4 2 (18.18%) Data Protection
4 2 (18.18%) Security Cleared
4 2 (18.18%) Service Management
4 2 (18.18%) Change Management
4 2 (18.18%) Remedy
4 2 (18.18%) Configuration Management
4 2 (18.18%) HP
4 2 (18.18%) Citrix
4 2 (18.18%) Peregrine
5 1 (9.091%) Windows Server 2003
5 1 (9.091%) LAN
5 1 (9.091%) WAN
5 1 (9.091%) Firewall
5 1 (9.091%) Windows Server 2008

Help Desk Analyst
Top Related IT Skills by Category

For the 6 months to 17 May 2013, IT jobs across the North East region that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Applications
1 6 (54.55%) MS Office
2 4 (36.36%) MS Excel
Communications & Networking
1 1 (9.091%) LAN
1 1 (9.091%) WAN
1 1 (9.091%) Firewall
Operating Systems
1 4 (36.36%) Windows
2 1 (9.091%) Windows Server 2003
2 1 (9.091%) Windows Server 2008
Processes & Methodologies
1 5 (45.45%) ITIL
2 2 (18.18%) Configuration Management
2 2 (18.18%) Service Management
2 2 (18.18%) Change Management
2 2 (18.18%) Data Protection
Qualifications
1 2 (18.18%) Security Cleared
Quality Assurance & Compliance
1 5 (45.45%) SLA
System Software
1 5 (45.45%) Active Directory
Vendors
1 4 (36.36%) Microsoft
2 2 (18.18%) HP
2 2 (18.18%) Citrix
2 2 (18.18%) Peregrine
2 2 (18.18%) Remedy