The first table below looks at the demand for the 3rd Line Support Engineer role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support Engineer in their job title over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the North West region.

Location
3 months to
24 May 2013
Same period 2012 Same period 2011
Third Line Support Engineer
Rank 221 239 222
Rank change year-on-year
+18 -17
Permanent jobs requiring a 3rd Line Support Engineer 22 8 12
As % of all permanent IT jobs located in the North West 0.306% 0.113% 0.175%
As % of the Job Titles category 0.321% 0.118% 0.183%
Number of salaries quoted 21 7 10
Average salary £32,000 £30,000 £30,000
Average salary % change year-on-year
+6.66% -
90% offered a salary of more than £27,500 £23,500 £26,550
10% offered a salary of more than £40,000 £35,000 £35,750
UK excluding London average salary £32,500 £35,000 £32,500
% change year-on-year
-7.14% +7.69%
All Job Titles
North West
Permanent IT job ads with a match in the
Job Titles category
6864 6805 6559
As % of all permanent IT jobs located in the North West 95.53% 95.87% 95.51%
Number of salaries quoted 5816 6001 5810
Average salary £35,000 £35,000 £35,000
90% offered a salary of more than £23,500 £22,807 £22,500
10% offered a salary of more than £50,000 £55,000 £50,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
3rd Line Support Engineer
England

3rd Line Support Engineer
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support Engineer across the North West region as a proportion of the total demand within the Job Titles category.

North West 3rd Line Support Engineer Jobs Demand Trend

3rd Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support Engineer across the North West region.

North West 3rd Line Support Engineer Salary Trend

3rd Line Support Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing 3rd Line Support Engineer across the North West region over the 3 months to 24 May 2013.

North West 3rd Line Support Engineer Salary Histogram

3rd Line Support Engineer
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support Engineer within the North West region over the 3 months to 24 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Cheshire - 13 £34,000 -
Manchester -21 5 £31,000 +5.08%
Cumbria - 3 £30,000 -
Merseyside +21 1 £27,500 -19.11%
3rd Line Support Engineer
England

3rd Line Support Engineer
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT jobs across the North West region that cited 3rd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support Engineer in their job title.

1 16 (64.00%) Windows
2 14 (56.00%) VMware
3 13 (52.00%) Cisco
3 13 (52.00%) Microsoft
4 12 (48.00%) Active Directory
5 11 (44.00%) HP
5 11 (44.00%) Microsoft Certification
6 10 (40.00%) SQL
7 9 (36.00%) MS Excel
7 9 (36.00%) Cisco Certification
7 9 (36.00%) Firewall
7 9 (36.00%) Windows Server 2008
8 7 (28.00%) VMware Infrastructure
8 7 (28.00%) Citrix
8 7 (28.00%) MCSE
8 7 (28.00%) MS Exchange
8 7 (28.00%) VPN
9 6 (24.00%) Migration
10 5 (20.00%) Exchange Server 2010
10 5 (20.00%) DNS
10 5 (20.00%) DHCP
10 5 (20.00%) CCNA
10 5 (20.00%) Windows Server 2003
11 4 (16.00%) CCNP
11 4 (16.00%) VoIP
11 4 (16.00%) Linux
11 4 (16.00%) UNIX
11 4 (16.00%) Network Management
12 3 (12.00%) SolarWinds
12 3 (12.00%) Cloud Computing

3rd Line Support Engineer
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT jobs across the North West region that cited 3rd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Development
1 3 (12.00%) COM
2 2 (8.000%) CSS
3 1 (4.000%) Application Packaging
Application Platforms
1 7 (28.00%) MS Exchange
2 5 (20.00%) Exchange Server 2010
3 3 (12.00%) Exchange Server 2003
3 3 (12.00%) Exchange Server 2007
4 2 (8.000%) SharePoint
4 2 (8.000%) Lync
5 1 (4.000%) IIS
Applications
1 9 (36.00%) MS Excel
2 2 (8.000%) MS Office
Communications & Networking
1 9 (36.00%) Firewall
2 7 (28.00%) VPN
3 5 (20.00%) DNS
3 5 (20.00%) DHCP
4 4 (16.00%) VoIP
5 3 (12.00%) VLAN
5 3 (12.00%) Wi-Fi
5 3 (12.00%) WAN
5 3 (12.00%) SNMP
5 3 (12.00%) SAN
6 2 (8.000%) TCP/IP
6 2 (8.000%) LAN
6 2 (8.000%) Cisco IOS
6 2 (8.000%) Cisco ASA
6 2 (8.000%) WAAS
7 1 (4.000%) Cisco Nexus
7 1 (4.000%) NAS
7 1 (4.000%) Wireless
7 1 (4.000%) IPsec
7 1 (4.000%) Broadband
Database & Business Intelligence
1 2 (8.000%) SQL Server
2 1 (4.000%) SQL Server 2008
2 1 (4.000%) Oracle 8/8i
General
1 1 (4.000%) Back Office
1 1 (4.000%) Telecoms
1 1 (4.000%) Finance
1 1 (4.000%) Retail
1 1 (4.000%) Local Government
Miscellaneous
1 3 (12.00%) Cloud Computing
2 2 (8.000%) Blackberry
2 2 (8.000%) Clustering
3 1 (4.000%) Client/Server
Operating Systems
1 16 (64.00%) Windows
2 9 (36.00%) Windows Server 2008
3 5 (20.00%) Windows Server 2003
4 4 (16.00%) Linux
4 4 (16.00%) UNIX
5 2 (8.000%) Windows XP
6 1 (4.000%) Windows Server 2012
6 1 (4.000%) Windows 7
6 1 (4.000%) Windows 2000 Server
6 1 (4.000%) Solaris
Processes & Methodologies
1 6 (24.00%) Migration
2 4 (16.00%) Network Management
3 3 (12.00%) Web Design
3 3 (12.00%) Network Design
3 3 (12.00%) ITIL
4 2 (8.000%) Disaster Recovery
5 1 (4.000%) High Availability
5 1 (4.000%) Incident Management
5 1 (4.000%) Change Management
5 1 (4.000%) Asset Management
5 1 (4.000%) PRINCE2
5 1 (4.000%) Project Management
Programming Languages
1 10 (40.00%) SQL
2 3 (12.00%) C
2 3 (12.00%) Java
3 1 (4.000%) VBScript
3 1 (4.000%) VB
Qualifications
1 11 (44.00%) Microsoft Certification
2 9 (36.00%) Cisco Certification
3 7 (28.00%) MCSE
4 5 (20.00%) CCNA
5 4 (16.00%) CCNP
6 2 (8.000%) CCVP
6 2 (8.000%) Security Cleared
6 2 (8.000%) MCITP
7 1 (4.000%) SC Cleared
7 1 (4.000%) Degree
7 1 (4.000%) VMware Certified Professional (VCP)
7 1 (4.000%) MCTS
7 1 (4.000%) MCP
7 1 (4.000%) MCSA
7 1 (4.000%) CCIE
7 1 (4.000%) CCSP
Quality Assurance & Compliance
1 1 (4.000%) SLA
System Software
1 12 (48.00%) Active Directory
2 7 (28.00%) VMware Infrastructure
3 3 (12.00%) Terminal Services
4 2 (8.000%) Xen
4 2 (8.000%) vSphere
5 1 (4.000%) vCloud
5 1 (4.000%) Forefront TMG
5 1 (4.000%) Hyper-V
5 1 (4.000%) XenApp
5 1 (4.000%) Citrix Presentation Server
5 1 (4.000%) ISA Server
Systems Management
1 2 (8.000%) SCOM
1 2 (8.000%) Cisco UCCX
2 1 (4.000%) McAfee ePO
2 1 (4.000%) SCCM
2 1 (4.000%) OpenView Configuration Management
Vendors
1 14 (56.00%) VMware
2 13 (52.00%) Cisco
2 13 (52.00%) Microsoft
3 11 (44.00%) HP
4 7 (28.00%) Citrix
5 3 (12.00%) SolarWinds
5 3 (12.00%) Dell
5 3 (12.00%) IBM
6 2 (8.000%) CheckPoint
6 2 (8.000%) NetApp
6 2 (8.000%) Juniper
6 2 (8.000%) EMC
6 2 (8.000%) Mitel
6 2 (8.000%) 3Com
6 2 (8.000%) WatchGuard
6 2 (8.000%) Draytek
7 1 (4.000%) Fujitsu
7 1 (4.000%) AppSense
7 1 (4.000%) SurfControl
7 1 (4.000%) Oracle
Bolton, Lancashire
It would also be beneficial to have Microsoft Exchange 2010, Citrix Presentation Server, Triole for services, Sophos Enterprise AV, SAN Storage or experience working within local government. The...
Lorien Resourcing
Salary: Competitive salary on application
Posted: 22 May 2013
Warrington, Cheshire
Tags: 2nd line Support, 3rd Line Support, Second Line, Third Line, Infrastructure Support, Desk top, Help desk, HyperV, Microsoft Windows Server 2003, Microsoft Windows 2008, Server 2012, Microsoft...
ninesharp
Salary: £22000 - £25000 per annum + Excellent Benefits
Posted: 24 May 2013
Warrington, Liverpool, Manchester, North West
This role is for a 3rd Line Technical Support engineer who has strong Windows OS background and ideally VMWare and Citrix experience... The most successful Technical Support candidates...
360 Resourcing Solutions
Salary: £30k - 40k per year + Bens
Posted: 22 May 2013