The table below looks at the statistics for the 3rd Line Technical Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Technical Support in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Third Line Technical Support
Rank - 247 239
Permanent jobs requiring a 3rd Line Technical Support 0 2 2
As % of all permanent IT jobs located in the North West - 0.028% 0.028%
As % of the Job Titles category - 0.029% 0.029%
Number of salaries quoted 0 2 2
Average salary - £37,500 £21,500
Average salary % change year-on-year
- +74.41%
UK excluding London average salary £35,000 £31,750 £33,000
% change year-on-year
+10.23% -3.78%
3rd Line Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6214 6785 6878
As % of all permanent IT jobs located in the North West 95.31% 94.86% 94.88%
Number of salaries quoted 5075 5508 5887
Average salary £40,000 £37,500 £35,000
Average salary % change year-on-year
+6.66% +7.14%
90% offered a salary of more than £25,000 £23,000 £23,000
10% offered a salary of more than £55,000 £52,500 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

3rd Line Technical Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Technical Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

3rd Line Technical Support Jobs Demand Trend in the North West

3rd Line Technical Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Technical Support across the North West region.

3rd Line Technical Support Salary Trend in the North West

3rd Line Technical Support
Top 30 Related IT Skills in the North West

For the 6 months to 31 July 2015, IT jobs across the North West region that cited 3rd Line Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title.

1 7 (100.00%) Windows
1 7 (100.00%) Cisco
1 7 (100.00%) Microsoft
1 7 (100.00%) VPN
2 5 (71.43%) SAN
2 5 (71.43%) DNS
2 5 (71.43%) SLA
2 5 (71.43%) Citrix
2 5 (71.43%) Active Directory
2 5 (71.43%) SQL Server
2 5 (71.43%) Broadband
2 5 (71.43%) VoIP
2 5 (71.43%) TCP/IP
2 5 (71.43%) VMware
2 5 (71.43%) Wireless
2 5 (71.43%) XenDesktop
2 5 (71.43%) VMware Infrastructure
3 4 (57.14%) Service Management
3 4 (57.14%) Firewall
3 4 (57.14%) MS Exchange
4 3 (42.86%) Project Management
4 3 (42.86%) Avaya
4 3 (42.86%) LAN
4 3 (42.86%) DHCP
4 3 (42.86%) WAN
4 3 (42.86%) MS Office
4 3 (42.86%) BT
4 3 (42.86%) Windows Server 2008
4 3 (42.86%) XenApp
4 3 (42.86%) XenServer

3rd Line Technical Support
Top Related IT Skills in the North West by Category

For the 6 months to 31 July 2015, IT jobs across the North West region that cited 3rd Line Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (57.14%) MS Exchange
2 2 (28.57%) IIS
2 2 (28.57%) SharePoint
Applications
1 3 (42.86%) MS Office
2 2 (28.57%) MS Excel
Cloud Services
1 2 (28.57%) Amazon AWS
Communications & Networking
1 7 (100.00%) VPN
2 5 (71.43%) DNS
2 5 (71.43%) SAN
2 5 (71.43%) Broadband
2 5 (71.43%) VoIP
2 5 (71.43%) TCP/IP
2 5 (71.43%) Wireless
3 4 (57.14%) Firewall
4 3 (42.86%) WAN
4 3 (42.86%) LAN
4 3 (42.86%) DHCP
5 2 (28.57%) NAS
5 2 (28.57%) SMTP
Database & Business Intelligence
1 5 (71.43%) SQL Server
Libraries, Frameworks & Software Standards
1 2 (28.57%) Web Services
Miscellaneous
1 2 (28.57%) Clustering
1 2 (28.57%) Mobile App
1 2 (28.57%) Data Centre
1 2 (28.57%) HP StoreVirtual
Operating Systems
1 7 (100.00%) Windows
2 3 (42.86%) Windows Server 2008
3 2 (28.57%) Linux
Processes & Methodologies
1 4 (57.14%) Service Management
2 3 (42.86%) Project Management
3 2 (28.57%) ITIL
3 2 (28.57%) Information Security Management
3 2 (28.57%) Security Management
3 2 (28.57%) Business Continuity
3 2 (28.57%) Information Security
3 2 (28.57%) Vulnerability Assessment
3 2 (28.57%) Load Balancing
3 2 (28.57%) Change Control
3 2 (28.57%) DevOps
3 2 (28.57%) Kalman Filter
Programming Languages
1 2 (28.57%) SQL
Quality Assurance & Compliance
1 5 (71.43%) SLA
2 2 (28.57%) ISO/IEC 27001
System Software
1 5 (71.43%) Active Directory
1 5 (71.43%) VMware Infrastructure
1 5 (71.43%) XenDesktop
2 3 (42.86%) XenApp
2 3 (42.86%) XenServer
3 2 (28.57%) Hyper-V
3 2 (28.57%) vSphere
Vendors
1 7 (100.00%) Cisco
1 7 (100.00%) Microsoft
2 5 (71.43%) Citrix
2 5 (71.43%) VMware
3 3 (42.86%) Toshiba
3 3 (42.86%) BT
3 3 (42.86%) Avaya
4 2 (28.57%) NetApp
4 2 (28.57%) HP
4 2 (28.57%) Meraki