The table below looks at the statistics for the 3rd Line Technical Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Technical Support in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Third Line Technical Support
Rank 257 241 250
Rank change year-on-year
-16 +9
Permanent jobs requiring a 3rd Line Technical Support 4 3 4
As % of all permanent IT jobs located in the North West 0.054% 0.044% 0.055%
As % of the Job Titles category 0.057% 0.047% 0.057%
Number of salaries quoted 4 3 4
Average salary £29,500 £21,500 £37,500
Average salary % change year-on-year
+37.20% -42.66%
UK excluding London average salary £30,000 £31,000 £33,000
% change year-on-year
-3.22% -6.06%
3rd Line Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
7015 6440 7045
As % of all permanent IT jobs located in the North West 94.68% 93.93% 96.56%
Number of salaries quoted 5787 5544 6021
Average salary £37,500 £35,000 £35,500
Average salary % change year-on-year
+7.14% -1.40%
90% offered a salary of more than £23,500 £23,000 £24,000
10% offered a salary of more than £55,000 £52,500 £52,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

3rd Line Technical Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Technical Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

3rd Line Technical Support Jobs Demand Trend in the North West

3rd Line Technical Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Technical Support across the North West region.

3rd Line Technical Support Salary Trend in the North West

3rd Line Technical Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing 3rd Line Technical Support across the North West region over the 3 months to 19 September 2014.

3rd Line Technical Support Salary Histogram in the North West

3rd Line Technical Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Technical Support within the North West region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester - 1 £40,000 -
Lancashire - 1 £37,500 -
3rd Line Technical Support
England

3rd Line Technical Support
Top 30 Related IT Skills in the North West

For the 6 months to 19 September 2014, IT jobs across the North West region that cited 3rd Line Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title.

1 10 (83.33%) Windows
2 9 (75.00%) Microsoft
3 8 (66.67%) SQL
4 6 (50.00%) Active Directory
5 4 (33.33%) MCSE
5 4 (33.33%) MCSA
5 4 (33.33%) Microsoft Certification
5 4 (33.33%) McAfee
5 4 (33.33%) Games
5 4 (33.33%) VMware
5 4 (33.33%) MCITP
5 4 (33.33%) SQL Server Reporting Services
5 4 (33.33%) McAfee ePO
6 3 (25.00%) VMware Infrastructure
6 3 (25.00%) MS Excel
6 3 (25.00%) SharePoint
6 3 (25.00%) MS Exchange
6 3 (25.00%) .NET
6 3 (25.00%) SQL Server
7 2 (16.67%) IIS
7 2 (16.67%) ITIL
7 2 (16.67%) UNIX
7 2 (16.67%) TCP/IP
7 2 (16.67%) VPN
7 2 (16.67%) DNS
7 2 (16.67%) Cisco
7 2 (16.67%) Firewall
7 2 (16.67%) Wi-Fi
7 2 (16.67%) Workflow
7 2 (16.67%) Finance

3rd Line Technical Support
Top Related IT Skills in the North West by Category

For the 6 months to 19 September 2014, IT jobs across the North West region that cited 3rd Line Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (25.00%) SharePoint
1 3 (25.00%) MS Exchange
2 2 (16.67%) IIS
Applications
1 3 (25.00%) MS Excel
Communications & Networking
1 2 (16.67%) TCP/IP
1 2 (16.67%) VPN
1 2 (16.67%) DNS
1 2 (16.67%) Firewall
1 2 (16.67%) Wi-Fi
1 2 (16.67%) NAS
Database & Business Intelligence
1 4 (33.33%) SQL Server Reporting Services
2 3 (25.00%) SQL Server
General
1 4 (33.33%) Games
2 2 (16.67%) Finance
3 1 (8.33%) Legal
Libraries, Frameworks & Software Standards
1 3 (25.00%) .NET
Miscellaneous
1 1 (8.33%) Analytical Skills
Operating Systems
1 10 (83.33%) Windows
2 2 (16.67%) Linux
2 2 (16.67%) Android
2 2 (16.67%) Apple iOS
2 2 (16.67%) UNIX
Processes & Methodologies
1 2 (16.67%) ITIL
1 2 (16.67%) Configuration Management
1 2 (16.67%) Workflow
1 2 (16.67%) Software Licensing
Programming Languages
1 8 (66.67%) SQL
2 1 (8.33%) C#
Qualifications
1 4 (33.33%) MCSE
1 4 (33.33%) MCSA
1 4 (33.33%) Microsoft Certification
1 4 (33.33%) MCITP
2 1 (8.33%) NCIE
2 1 (8.33%) VMware Certified Professional (VCP)
2 1 (8.33%) CCA
2 1 (8.33%) Citrix Certification
System Software
1 6 (50.00%) Active Directory
2 3 (25.00%) VMware Infrastructure
3 2 (16.67%) Hyper-V
4 1 (8.33%) XenApp
Systems Management
1 4 (33.33%) McAfee ePO
Vendors
1 9 (75.00%) Microsoft
2 4 (33.33%) McAfee
2 4 (33.33%) VMware
3 2 (16.67%) Cisco
3 2 (16.67%) NetApp
4 1 (8.33%) Citrix
4 1 (8.33%) AppSense