The statistics below represent IT jobs advertised across the North West region that had 3rd Line Technical Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 3 May 2016 with a comparison to same period over 2 years.

3 months to
3 May 2016
Same period 2015 Same period 2014
Third Line Technical Support
Rank 223 253 252
Rank change year-on-year
+30 -1
Permanent jobs requiring a 3rd Line Technical Support 9 8 15
As % of all permanent IT jobs located in the North West 0.16% 0.12% 0.21%
As % of the Job Titles category 0.16% 0.13% 0.22%
Number of salaries quoted 9 5 14
Median salary £35,000 £35,000 £35,000
90% offered a salary of more than £30,200 £32,500 £25,500
10% offered a salary of more than £38,000 £35,150 £42,500
UK excluding London median salary £35,750 £36,000 £35,000
% change year-on-year
-0.69% +2.85%
3rd Line Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
5471 6204 6932
As % of all permanent IT jobs located in the North West 97.11% 96.65% 97.03%
Number of salaries quoted 4642 4947 5573
Median salary £40,000 £40,000 £36,500
Median salary % change year-on-year
- +9.58%
90% offered a salary of more than £24,000 £24,690 £24,000
10% offered a salary of more than £60,000 £52,500 £55,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

3rd Line Technical Support
Jobs Demand Trend in the North West

The demand trend of job ads across the North West region that featured 3rd Line Technical Support in the job title.

3rd Line Technical Support Jobs Demand Trend in the North West

3rd Line Technical Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Technical Support across the North West region.

3rd Line Technical Support Salary Trend in the North West

3rd Line Technical Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Technical Support within the North West region over the 3 months to 3 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +15 7 £38,000 +8.57%
Cheshire +27 2 £31,500 -3.07%
3rd Line Technical Support
England

3rd Line Technical Support Skill Set
Top 30 Related IT Skills in the North West

For the 6 months to 3 May 2016, 3rd Line Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring 3rd Line Technical Support in the job title.

1 20 (76.92%) Microsoft
2 19 (73.08%) Active Directory
3 18 (69.23%) Firewall
4 16 (61.54%) ITIL
5 15 (57.69%) Windows
5 15 (57.69%) Windows Server
6 14 (53.85%) MS Excel
6 14 (53.85%) VMware
7 13 (50.00%) VPN
7 13 (50.00%) NAS
8 12 (46.15%) Linux
8 12 (46.15%) SQL
8 12 (46.15%) IIS
9 11 (42.31%) MS Exchange
9 11 (42.31%) Disaster Recovery
10 10 (38.46%) NetApp
10 10 (38.46%) VMware Infrastructure
11 9 (34.62%) Time Management
12 8 (30.77%) Business Continuity
12 8 (30.77%) Android
12 8 (30.77%) Apple iOS
12 8 (30.77%) Exchange Server 2010
12 8 (30.77%) Continuous Improvement
12 8 (30.77%) Software Licensing
12 8 (30.77%) Analytical Skills
12 8 (30.77%) Configuration Management
13 7 (26.92%) VMware Certified Professional (VCP)
13 7 (26.92%) SAN
13 7 (26.92%) Citrix
13 7 (26.92%) Cisco

3rd Line Technical Support Skill Set
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (46.15%) IIS
2 11 (42.31%) MS Exchange
3 8 (30.77%) Exchange Server 2010
4 5 (19.23%) Exchange Server 2013
5 3 (11.54%) SharePoint
5 3 (11.54%) SharePoint 2010
6 1 (3.85%) Exchange Server 2007
6 1 (3.85%) Skype for Business
Applications
1 14 (53.85%) MS Excel
Communications & Networking
1 18 (69.23%) Firewall
2 13 (50.00%) NAS
2 13 (50.00%) VPN
3 7 (26.92%) SAN
4 6 (23.08%) TCP/IP
5 5 (19.23%) LAN
6 4 (15.38%) DNS
6 4 (15.38%) Ethernet
6 4 (15.38%) IPv4
7 3 (11.54%) Cisco Nexus
8 2 (7.69%) DHCP
9 1 (3.85%) NetScaler
9 1 (3.85%) VLAN
9 1 (3.85%) WAN
Database & Business Intelligence
1 7 (26.92%) SQL Server
2 3 (11.54%) SQL Server 2008
2 3 (11.54%) SQL Server 2012
Development Applications
1 2 (7.69%) VSS/SourceSafe
General
1 2 (7.69%) Finance
2 1 (3.85%) Law
2 1 (3.85%) Legal
2 1 (3.85%) Telecoms
Miscellaneous
1 8 (30.77%) Analytical Skills
2 4 (15.38%) Clustering
2 4 (15.38%) Data Centre
2 4 (15.38%) HP StoreVirtual
3 3 (11.54%) FlexPod
4 1 (3.85%) Blackberry
4 1 (3.85%) BYOD
4 1 (3.85%) Life Science
4 1 (3.85%) Video Conferencing
Operating Systems
1 15 (57.69%) Windows
1 15 (57.69%) Windows Server
2 12 (46.15%) Linux
3 8 (30.77%) Android
3 8 (30.77%) Apple iOS
4 6 (23.08%) Data ONTAP
5 5 (19.23%) Windows Server 2008
6 4 (15.38%) CentOS
6 4 (15.38%) Mac OS X
6 4 (15.38%) Windows 7
6 4 (15.38%) Windows 8
6 4 (15.38%) Windows Server 2012
7 1 (3.85%) Windows Mobile
7 1 (3.85%) Windows Server 2003
7 1 (3.85%) Windows XP
Processes & Methodologies
1 16 (61.54%) ITIL
2 11 (42.31%) Disaster Recovery
3 9 (34.62%) Time Management
4 8 (30.77%) Business Continuity
4 8 (30.77%) Configuration Management
4 8 (30.77%) Continuous Improvement
4 8 (30.77%) Software Licensing
5 4 (15.38%) Change Management
5 4 (15.38%) Kalman Filter
5 4 (15.38%) Project Management
5 4 (15.38%) Root Cause Analysis
5 4 (15.38%) Service Management
5 4 (15.38%) Web Filtering
6 3 (11.54%) Coaching
6 3 (11.54%) Incident Management
6 3 (11.54%) ITIL V2
6 3 (11.54%) Mentoring
6 3 (11.54%) PRINCE2
6 3 (11.54%) Problem Management
7 1 (3.85%) Server Patching
Programming Languages
1 12 (46.15%) SQL
2 4 (15.38%) PowerShell
Qualifications
1 7 (26.92%) VMware Certified Professional (VCP)
2 6 (23.08%) NCDA
3 4 (15.38%) Microsoft Certification
4 3 (11.54%) CCNA
4 3 (11.54%) Cisco Certification
4 3 (11.54%) MCTS
4 3 (11.54%) NCIE
5 2 (7.69%) Citrix Certification
6 1 (3.85%) CCA
6 1 (3.85%) CCAA
6 1 (3.85%) MCITP
Quality Assurance & Compliance
1 3 (11.54%) SLA
System Software
1 19 (73.08%) Active Directory
2 10 (38.46%) VMware Infrastructure
3 5 (19.23%) XenDesktop
4 4 (15.38%) vSphere
5 2 (7.69%) Hyper-V
5 2 (7.69%) XenApp
6 1 (3.85%) Terminal Services
Systems Management
1 4 (15.38%) SCOM
2 3 (11.54%) McAfee ePO
2 3 (11.54%) SCCM
2 3 (11.54%) SCOrch
3 1 (3.85%) XenMobile
Vendors
1 20 (76.92%) Microsoft
2 14 (53.85%) VMware
3 10 (38.46%) NetApp
4 7 (26.92%) Cisco
4 7 (26.92%) Citrix
5 4 (15.38%) HP
6 3 (11.54%) Intel Security
7 1 (3.85%) F5
7 1 (3.85%) iManage
7 1 (3.85%) MobileIron