The table below looks at the statistics for the Service Support Manager role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Support Manager in their job title over the 3 months to 22 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Oct 2014
Same period 2013 Same period 2012
Services Support Manager
Rank - 236 252
Permanent jobs requiring a Service Support Manager 0 1 1
As % of all permanent IT jobs located in the North West - 0.015% 0.014%
As % of the Job Titles category - 0.016% 0.014%
Number of salaries quoted 0 1 1
Average salary - £45,000 £27,500
Average salary % change year-on-year
- +63.63%
UK excluding London average salary £60,000 £49,000 £36,750
% change year-on-year
+22.44% +33.33%
Service Support Manager
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6999 6395 7015
As % of all permanent IT jobs located in the North West 94.26% 94.46% 96.61%
Number of salaries quoted 5905 5482 6024
Average salary £38,500 £36,000 £35,000
Average salary % change year-on-year
+6.94% +2.85%
90% offered a salary of more than £23,500 £24,000 £24,000
10% offered a salary of more than £55,000 £50,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Support Manager
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Service Support Manager in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Service Support Manager Jobs Demand Trend in the North West

Service Support Manager
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Support Manager across the North West region.

Service Support Manager Salary Trend in the North West

Service Support Manager
Top 30 Related IT Skills in the North West

For the 6 months to 22 October 2014, IT jobs across the North West region that cited Service Support Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Support Manager in their job title.

1 8 (100.00%) ITIL
2 7 (87.50%) Line Management
2 7 (87.50%) SLA
3 6 (75.00%) Continuous Improvement
4 1 (12.50%) Problem Management
4 1 (12.50%) SCCM
4 1 (12.50%) SCOM
4 1 (12.50%) VMware Infrastructure
4 1 (12.50%) Hyper-V
4 1 (12.50%) MCTS
4 1 (12.50%) MCITP
4 1 (12.50%) Incident Management
4 1 (12.50%) Banking
4 1 (12.50%) VMware Certified Professional (VCP)
4 1 (12.50%) MCP
4 1 (12.50%) MCSE
4 1 (12.50%) MCSA
4 1 (12.50%) MS Excel
4 1 (12.50%) Microsoft
4 1 (12.50%) CCNA
4 1 (12.50%) Active Directory
4 1 (12.50%) Citrix
4 1 (12.50%) CCA
4 1 (12.50%) Citrix Certification
4 1 (12.50%) Cisco Certification
4 1 (12.50%) Microsoft Certification
4 1 (12.50%) SAN
4 1 (12.50%) Symantec
4 1 (12.50%) McAfee
4 1 (12.50%) Sophos

Service Support Manager
Top Related IT Skills in the North West by Category

For the 6 months to 22 October 2014, IT jobs across the North West region that cited Service Support Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Support Manager in their job title. Up to 20 skills are shown per category.

Applications
1 1 (12.50%) MS Excel
Communications & Networking
1 1 (12.50%) SAN
General
1 1 (12.50%) Banking
1 1 (12.50%) Finance
Processes & Methodologies
1 8 (100.00%) ITIL
2 7 (87.50%) Line Management
3 6 (75.00%) Continuous Improvement
4 1 (12.50%) Problem Management
4 1 (12.50%) Incident Management
4 1 (12.50%) Service Management
4 1 (12.50%) Service Delivery
4 1 (12.50%) Change Management
4 1 (12.50%) Disaster Recovery
Qualifications
1 1 (12.50%) MCTS
1 1 (12.50%) MCITP
1 1 (12.50%) VMware Certified Professional (VCP)
1 1 (12.50%) MCP
1 1 (12.50%) MCSE
1 1 (12.50%) MCSA
1 1 (12.50%) CCNA
1 1 (12.50%) CCA
1 1 (12.50%) Citrix Certification
1 1 (12.50%) Cisco Certification
1 1 (12.50%) Microsoft Certification
Quality Assurance & Compliance
1 7 (87.50%) SLA
System Software
1 1 (12.50%) VMware Infrastructure
1 1 (12.50%) Hyper-V
1 1 (12.50%) Active Directory
Systems Management
1 1 (12.50%) SCCM
1 1 (12.50%) SCOM
1 1 (12.50%) Backup Exec
Vendors
1 1 (12.50%) Microsoft
1 1 (12.50%) Citrix
1 1 (12.50%) Symantec
1 1 (12.50%) McAfee
1 1 (12.50%) Sophos
1 1 (12.50%) VMware