The first table below looks at the demand for the Service Support Manager role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Support Manager in their job title over the 3 months to 31 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the England region.

Location
3 months to
31 Jul 2014
Same period 2013 Same period 2012
Services Support Manager
Rank 835 796 839
Rank change year-on-year
-39 +43
Permanent jobs requiring a Service Support Manager 34 33 33
As % of all permanent IT jobs located in England 0.031% 0.032% 0.030%
As % of the Job Titles category 0.033% 0.034% 0.031%
Number of salaries quoted 30 31 22
Average salary £61,000 £45,000 £45,000
Average salary % change year-on-year
+35.55% -
90% offered a salary of more than £38,000 £32,500 £30,600
10% offered a salary of more than £72,750 £55,000 £57,350
UK excluding London average salary £38,000 £45,000 £36,000
% change year-on-year
-15.55% +25.00%
Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
103175 95734 105673
As % of all permanent IT jobs located in England 94.34% 94.21% 95.29%
Number of salaries quoted 84966 79988 91183
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,000 £27,500
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
Service Support Manager
UK

Service Support Manager
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Support Manager in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Support Manager Jobs Demand Trend in England

Service Support Manager
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Support Manager across the England region.

Service Support Manager Salary Trend in England

Service Support Manager
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Support Manager across the England region over the 3 months to 31 July 2014.

Service Support Manager Salary Histogram in England

Service Support Manager
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Support Manager within the England region over the 3 months to 31 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -31 17 £65,000 +30.00%
North West -3 8 £38,000 -20.00%
South East -13 3 £48,250 +48.46%
Yorkshire -29 3 £55,000 +26.43%
West Midlands -9 1 £65,000 +109.67%
East Midlands -15 1 - -
East of England - 1 - -
Service Support Manager
UK

Service Support Manager
Top 30 Related IT Skills in England

For the 6 months to 31 July 2014, IT jobs across the England region that cited Service Support Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Support Manager in their job title.

1 44 (59.46%) ITIL
2 29 (39.19%) Service Delivery
3 17 (22.97%) Service Management
3 17 (22.97%) SLA
4 14 (18.92%) Incident Management
4 14 (18.92%) Continuous Improvement
5 11 (14.86%) Finance
5 11 (14.86%) Problem Management
6 10 (13.51%) Windows
6 10 (13.51%) Active Directory
7 9 (12.16%) Microsoft
7 9 (12.16%) Project Management
8 8 (10.81%) Banking
8 8 (10.81%) Configuration Management
8 8 (10.81%) Legal
9 7 (9.46%) ITIL Certification
9 7 (9.46%) MS Excel
10 6 (8.11%) Telecoms
10 6 (8.11%) Change Management
10 6 (8.11%) Performance Management
11 5 (6.76%) Law
11 5 (6.76%) PRINCE2
11 5 (6.76%) Citrix
12 4 (5.41%) SAP
12 4 (5.41%) MS Office
12 4 (5.41%) ITSM
12 4 (5.41%) Management Information System
12 4 (5.41%) Retail
12 4 (5.41%) Windows 7
12 4 (5.41%) Derivative

Service Support Manager
Top Related IT Skills in England by Category

For the 6 months to 31 July 2014, IT jobs across the England region that cited Service Support Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Support Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (4.05%) Lync
1 3 (4.05%) MS Exchange
2 2 (2.70%) SharePoint
2 2 (2.70%) SharePoint 2010
2 2 (2.70%) Exchange Server 2007
Applications
1 7 (9.46%) MS Excel
2 4 (5.41%) MS Office
3 1 (1.35%) MS PowerPoint
Business Applications
1 1 (1.35%) Remedy ITSM
1 1 (1.35%) Dynamics CRM
1 1 (1.35%) Dynamics AX
Communications & Networking
1 2 (2.70%) VoIP
1 2 (2.70%) TCP/IP
2 1 (1.35%) Intranet
2 1 (1.35%) HTTPS
2 1 (1.35%) SAN
Database & Business Intelligence
1 1 (1.35%) Data Warehouse
General
1 11 (14.86%) Finance
2 8 (10.81%) Banking
2 8 (10.81%) Legal
3 6 (8.11%) Telecoms
4 5 (6.76%) Law
5 4 (5.41%) Retail
6 3 (4.05%) Marketing
6 3 (4.05%) Investment Banking
7 1 (1.35%) Advertising
7 1 (1.35%) Games
Libraries, Frameworks & Software Standards
1 2 (2.70%) .NET
2 1 (1.35%) Middleware
Miscellaneous
1 4 (5.41%) Management Information System
1 4 (5.41%) Derivative
2 2 (2.70%) NHS
2 2 (2.70%) IVR
2 2 (2.70%) Social Media
2 2 (2.70%) Statistics
3 1 (1.35%) Blackberry
3 1 (1.35%) EPoS
Operating Systems
1 10 (13.51%) Windows
2 4 (5.41%) Windows 7
3 3 (4.05%) Windows Server 2008
4 1 (1.35%) Windows 8
4 1 (1.35%) Windows Server 2012
Processes & Methodologies
1 44 (59.46%) ITIL
2 29 (39.19%) Service Delivery
3 17 (22.97%) Service Management
4 14 (18.92%) Incident Management
4 14 (18.92%) Continuous Improvement
5 11 (14.86%) Problem Management
6 9 (12.16%) Project Management
7 8 (10.81%) Configuration Management
8 6 (8.11%) Change Management
8 6 (8.11%) Performance Management
9 5 (6.76%) PRINCE2
10 4 (5.41%) ITSM
11 3 (4.05%) Service Desk Management
11 3 (4.05%) Root Cause Analysis
11 3 (4.05%) ITIL V3
11 3 (4.05%) CRM
12 2 (2.70%) Quality Management
12 2 (2.70%) Process Management
12 2 (2.70%) CAD
12 2 (2.70%) Asset Management
Programming Languages
1 3 (4.05%) SQL
Qualifications
1 7 (9.46%) ITIL Certification
2 3 (4.05%) Degree
2 3 (4.05%) Microsoft Certification
3 2 (2.70%) MCP
4 1 (1.35%) ISTQB Foundation Certification
4 1 (1.35%) VMware Certified Professional (VCP)
4 1 (1.35%) MCTS
4 1 (1.35%) MCITP
4 1 (1.35%) MCSE
4 1 (1.35%) MCSA
4 1 (1.35%) CCNA
4 1 (1.35%) ISEB
4 1 (1.35%) CCA
4 1 (1.35%) Citrix Certification
4 1 (1.35%) Cisco Certification
Quality Assurance & Compliance
1 17 (22.97%) SLA
System Software
1 10 (13.51%) Active Directory
2 2 (2.70%) Microsoft App-V
2 2 (2.70%) XenApp
2 2 (2.70%) XenDesktop
2 2 (2.70%) Citrix Presentation Server
3 1 (1.35%) VMware Infrastructure
3 1 (1.35%) Hyper-V
Systems Management
1 3 (4.05%) SCCM
2 2 (2.70%) Cisco UCCX
3 1 (1.35%) SCOM
3 1 (1.35%) Backup Exec
Vendors
1 9 (12.16%) Microsoft
2 5 (6.76%) Citrix
3 4 (5.41%) SAP
3 4 (5.41%) ServiceNow
4 3 (4.05%) Pegasus
4 3 (4.05%) PeopleSoft
5 2 (2.70%) Novell
5 2 (2.70%) Cisco
5 2 (2.70%) Salesforce.com
5 2 (2.70%) VMware
6 1 (1.35%) Symantec
6 1 (1.35%) Remedy
6 1 (1.35%) McAfee
6 1 (1.35%) Sophos
6 1 (1.35%) Interwoven