The table below looks at the statistics for the Service Support Manager role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Support Manager in their job title over the 3 months to 10 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
10 Feb 2016
Same period 2015 Same period 2014
Services Support Manager
Rank 827 864 857
Rank change year-on-year
+37 -7
Permanent jobs requiring a Service Support Manager 82 65 60
As % of all permanent IT jobs located in England 0.087% 0.065% 0.061%
As % of the Job Titles category 0.090% 0.068% 0.064%
Number of salaries quoted 77 61 41
Average salary £45,000 £50,000 £50,000
Average salary % change year-on-year
-10.00% -
90% offered a salary of more than £32,500 £38,250 £37,500
10% offered a salary of more than £64,500 £65,000 £70,000
UK excluding London average salary £41,500 £45,000 £45,000
% change year-on-year
-7.77% -
Service Support Manager
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
90816 95785 94380
As % of all permanent IT jobs located in England 96.15% 96.49% 96.28%
Number of salaries quoted 77032 80058 76663
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Service Support Manager
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Support Manager in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Support Manager Jobs Demand Trend in England

Service Support Manager
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Support Manager across the England region.

Service Support Manager Salary Trend in England

Service Support Manager
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Support Manager across the England region over the 3 months to 10 February 2016.

Service Support Manager Salary Histogram in England

Service Support Manager
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Support Manager within the England region over the 3 months to 10 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +21 45 £47,500 -12.03% 4
South East +28 16 £41,500 -36.15% 1
West Midlands - 7 £31,500 - 1
Yorkshire +11 5 £35,000 +12.00%
East of England -1 5 £55,000 +10.00%
South West -12 3 £80,000 +88.23%
North West +20 1 £31,000 -31.11%
Service Support Manager
UK

Service Support Manager
Top 30 Related IT Skills in England

For the 6 months to 10 February 2016, IT jobs across the England region that cited Service Support Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Support Manager in their job title.

1 85 (62.04%) ITIL
2 57 (41.61%) Service Delivery
3 43 (31.39%) Windows
4 35 (25.55%) Service Management
5 31 (22.63%) SLA
6 29 (21.17%) ITIL Certification
7 27 (19.71%) Active Directory
8 25 (18.25%) Finance
9 24 (17.52%) Incident Management
9 24 (17.52%) Windows Server
10 23 (16.79%) Windows 7
11 21 (15.33%) Problem Management
11 21 (15.33%) Windows Server 2008
11 21 (15.33%) Microsoft
12 20 (14.60%) Windows Server 2012
13 17 (12.41%) Law
13 17 (12.41%) Continuous Improvement
14 16 (11.68%) MS Exchange
15 15 (10.95%) Citrix
15 15 (10.95%) Mentoring
16 14 (10.22%) SQL Server
16 14 (10.22%) ITSM
16 14 (10.22%) VMware
17 13 (9.49%) Stakeholder Management
17 13 (9.49%) Legal
17 13 (9.49%) SAP
17 13 (9.49%) Performance Management
17 13 (9.49%) Coaching
18 12 (8.76%) People Management
18 12 (8.76%) Service Desk Management

Service Support Manager
Top Related IT Skills in England by Category

For the 6 months to 10 February 2016, IT jobs across the England region that cited Service Support Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Support Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 16 (11.68%) MS Exchange
2 10 (7.30%) Exchange Server 2010
3 9 (6.57%) Exchange Server 2007
4 5 (3.65%) Blackberry Enterprise Server
5 4 (2.92%) IIS
6 2 (1.46%) CMS
6 2 (1.46%) Exchange Server 2013
6 2 (1.46%) SAS
6 2 (1.46%) SharePoint
6 2 (1.46%) SharePoint 2010
7 1 (0.73%) Exchange Server 2003
Applications
1 11 (8.03%) MS Excel
1 11 (8.03%) MS Office
2 3 (2.19%) MS PowerPoint
Business Applications
1 5 (3.65%) SAP SM
2 3 (2.19%) Oracle Financials
2 3 (2.19%) SAP CO
2 3 (2.19%) SAP FI
2 3 (2.19%) SAP FI/CO
2 3 (2.19%) SAP SRM
3 2 (1.46%) SAP Oil and Gas
4 1 (0.73%) Oracle EBS R12
4 1 (0.73%) Remedy ITSM
Cloud Services
1 5 (3.65%) Office 365
2 3 (2.19%) SaaS
3 2 (1.46%) Microsoft Azure
4 1 (0.73%) Cloud Computing
4 1 (0.73%) IaaS
4 1 (0.73%) SuccessFactors
Communications & Networking
1 10 (7.30%) TCP/IP
2 9 (6.57%) WAN
3 8 (5.84%) LAN
4 6 (4.38%) DNS
4 6 (4.38%) Firewall
5 5 (3.65%) ATM
5 5 (3.65%) Broadband
5 5 (3.65%) DHCP
6 4 (2.92%) 3G
6 4 (2.92%) 4G
6 4 (2.92%) GPRS
6 4 (2.92%) GSM
6 4 (2.92%) PSTN
6 4 (2.92%) Remote Desktop
7 3 (2.19%) Intranet
7 3 (2.19%) SAN
7 3 (2.19%) VPN
8 2 (1.46%) NAS
9 1 (0.73%) Cisco ASA
9 1 (0.73%) Extranet
Database & Business Intelligence
1 14 (10.22%) SQL Server
2 4 (2.92%) MySQL
3 3 (2.19%) SAP BI
3 3 (2.19%) SAP BW
4 2 (1.46%) SQL Server 2008
5 1 (0.73%) Oracle Database
5 1 (0.73%) Oracle Database 11g
5 1 (0.73%) Pentaho
5 1 (0.73%) SAP HANA
5 1 (0.73%) SQL Server Integration Services
5 1 (0.73%) SQL Server Reporting Services
Development Applications
1 3 (2.19%) JIRA
2 1 (0.73%) MSI
General
1 25 (18.25%) Finance
2 17 (12.41%) Law
3 13 (9.49%) Legal
4 9 (6.57%) Marketing
5 7 (5.11%) Retail
6 5 (3.65%) Banking
6 5 (3.65%) Telecoms
7 4 (2.92%) Advertising
7 4 (2.92%) Financial Institution
8 2 (1.46%) Electronics
8 2 (1.46%) Investment Banking
8 2 (1.46%) Manufacturing
9 1 (0.73%) Private Banking
9 1 (0.73%) Publishing
Libraries, Frameworks & Software Standards
1 7 (5.11%) CSS
2 6 (4.38%) .NET
3 3 (2.19%) HTML
3 3 (2.19%) Web Services
4 2 (1.46%) .NET Framework
5 1 (0.73%) EDI
5 1 (0.73%) J2EE
Miscellaneous
1 10 (7.30%) Analytical Skills
2 9 (6.57%) Blackberry
3 8 (5.84%) Data Centre
4 6 (4.38%) Statistics
5 4 (2.92%) FMCG
5 4 (2.92%) Management Information System
6 2 (1.46%) Private Cloud
7 1 (0.73%) Computer Science
7 1 (0.73%) EqualLogic
7 1 (0.73%) Fat Client
7 1 (0.73%) Foreign Exchange (FX)
7 1 (0.73%) Hedge funds
7 1 (0.73%) Thin Client
Operating Systems
1 43 (31.39%) Windows
2 24 (17.52%) Windows Server
3 23 (16.79%) Windows 7
4 21 (15.33%) Windows Server 2008
5 20 (14.60%) Windows Server 2012
6 7 (5.11%) Android
7 6 (4.38%) Windows Server 2003
7 6 (4.38%) Windows Vista
8 5 (3.65%) Windows 10
8 5 (3.65%) Windows 8
9 2 (1.46%) Windows XP
10 1 (0.73%) Apple iOS
10 1 (0.73%) Linux
10 1 (0.73%) Unix
Processes & Methodologies
1 85 (62.04%) ITIL
2 57 (41.61%) Service Delivery
3 35 (25.55%) Service Management
4 24 (17.52%) Incident Management
5 21 (15.33%) Problem Management
6 17 (12.41%) Continuous Improvement
7 15 (10.95%) Mentoring
8 14 (10.22%) ITSM
9 13 (9.49%) Coaching
9 13 (9.49%) Performance Management
9 13 (9.49%) Stakeholder Management
10 12 (8.76%) Change Management
10 12 (8.76%) People Management
10 12 (8.76%) Service Desk Management
11 11 (8.03%) Line Management
12 9 (6.57%) Change Control
13 8 (5.84%) PRINCE2
14 7 (5.11%) Business Intelligence
14 7 (5.11%) Supplier Management
15 6 (4.38%) Time Management
Programming Languages
1 12 (8.76%) SQL
2 5 (3.65%) JavaScript
3 3 (2.19%) Java
4 1 (0.73%) VBA
Qualifications
1 29 (21.17%) ITIL Certification
2 7 (5.11%) Security Cleared
3 6 (4.38%) Degree
3 6 (4.38%) SC Cleared
4 4 (2.92%) Microsoft Certification
5 3 (2.19%) MCITP
5 3 (2.19%) MCSE
6 2 (1.46%) MCP
7 1 (0.73%) HND
7 1 (0.73%) ITIL Foundation Certificate
7 1 (0.73%) MCTS
7 1 (0.73%) PMI Certification
7 1 (0.73%) PMP
7 1 (0.73%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 31 (22.63%) SLA
System Software
1 27 (19.71%) Active Directory
2 9 (6.57%) VMware Infrastructure
3 8 (5.84%) Hyper-V
4 4 (2.92%) VirtualBox
4 4 (2.92%) vSphere
5 2 (1.46%) vCloud
5 2 (1.46%) VMware ESX
6 1 (0.73%) XenDesktop
Systems Management
1 4 (2.92%) AirWatch
2 3 (2.19%) Backup Exec
3 1 (0.73%) Norton AntiVirus
3 1 (0.73%) Oracle Enterprise Manager
3 1 (0.73%) SCCM
3 1 (0.73%) SCOM
Vendors
1 21 (15.33%) Microsoft
2 15 (10.95%) Citrix
3 14 (10.22%) VMware
4 13 (9.49%) SAP
5 9 (6.57%) Cisco
6 6 (4.38%) Apple
7 4 (2.92%) Assembla
7 4 (2.92%) MobileIron
7 4 (2.92%) Oracle
8 3 (2.19%) HP
8 3 (2.19%) Remedy
8 3 (2.19%) Sun
9 2 (1.46%) Bloomberg
9 2 (1.46%) Hyperion
9 2 (1.46%) NetApp
9 2 (1.46%) Reuters
10 1 (0.73%) Dell
10 1 (0.73%) EMC
10 1 (0.73%) Fidessa
10 1 (0.73%) PeopleSoft
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