The table below looks at the statistics for the Service Support Manager role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Support Manager in their job title over the 3 months to 30 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Mar 2015
Same period 2014 Same period 2013
Services Support Manager
Rank 825 851 825
Rank change year-on-year
+26 -26
Permanent jobs requiring a Service Support Manager 41 29 45
As % of all permanent IT jobs located in England 0.041% 0.028% 0.044%
As % of the Job Titles category 0.043% 0.029% 0.047%
Number of salaries quoted 39 24 43
Average salary £50,000 £51,250 £50,000
Average salary % change year-on-year
-2.43% +2.50%
90% offered a salary of more than £42,500 £36,800 £35,000
10% offered a salary of more than £60,000 £72,500 £100,000
UK excluding London average salary £45,000 £45,000 £47,500
% change year-on-year
- -5.26%
Service Support Manager
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
95668 99324 96326
As % of all permanent IT jobs located in England 94.81% 94.56% 94.84%
Number of salaries quoted 79169 81086 81446
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £27,000
10% offered a salary of more than £70,000 £66,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Support Manager
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Support Manager in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Support Manager Jobs Demand Trend in England

Service Support Manager
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Support Manager across the England region.

Service Support Manager Salary Trend in England

Service Support Manager
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Support Manager across the England region over the 3 months to 30 March 2015.

Service Support Manager Salary Histogram in England

Service Support Manager
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Support Manager within the England region over the 3 months to 30 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +10 23 £55,000 -4.34%
South West -13 6 £42,500 -
East Midlands +19 5 £45,000 +28.57%
East of England +17 3 £50,000 +11.11%
North West - 2 £45,000 -
South East -1 1 £70,000 +47.36%
West Midlands -28 1 £42,500 +16.43%
Service Support Manager
UK

Service Support Manager
Top 30 Related IT Skills in England

For the 6 months to 30 March 2015, IT jobs across the England region that cited Service Support Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Support Manager in their job title.

1 44 (64.71%) ITIL
2 37 (54.41%) Service Delivery
3 24 (35.29%) SLA
4 23 (33.82%) Service Management
5 19 (27.94%) MS Office
6 16 (23.53%) Windows
7 12 (17.65%) Continuous Improvement
8 11 (16.18%) Incident Management
8 11 (16.18%) Statistics
9 10 (14.71%) Retail
10 9 (13.24%) Degree
10 9 (13.24%) MS Exchange
10 9 (13.24%) TCP/IP
10 9 (13.24%) Mentoring
10 9 (13.24%) People Management
11 8 (11.76%) Coaching
11 8 (11.76%) ITIL V3
11 8 (11.76%) ITIL Certification
11 8 (11.76%) Finance
11 8 (11.76%) Remedy
11 8 (11.76%) Risk Management
12 7 (10.29%) Law
12 7 (10.29%) Legal
12 7 (10.29%) ITSM
12 7 (10.29%) MS Excel
13 6 (8.82%) SQL
13 6 (8.82%) Telecoms
13 6 (8.82%) Service Desk Management
14 5 (7.35%) Line Management
14 5 (7.35%) Analytical Skills

Service Support Manager
Top Related IT Skills in England by Category

For the 6 months to 30 March 2015, IT jobs across the England region that cited Service Support Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Support Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (13.24%) MS Exchange
2 1 (1.47%) IIS
2 1 (1.47%) SharePoint
Applications
1 19 (27.94%) MS Office
2 7 (10.29%) MS Excel
3 3 (4.41%) MS Visio
4 1 (1.47%) MS PowerPoint
4 1 (1.47%) Spreadsheet
4 1 (1.47%) Adobe Creative Suite
Business Applications
1 4 (5.88%) Remedy ITSM
2 1 (1.47%) SAP BPC
Cloud Services
1 3 (4.41%) SaaS
2 1 (1.47%) Amazon AWS
Communications & Networking
1 9 (13.24%) TCP/IP
2 5 (7.35%) Firewall
3 1 (1.47%) IP Telephony
3 1 (1.47%) VLAN
3 1 (1.47%) Reverse Proxy
3 1 (1.47%) VPN
3 1 (1.47%) DNS
3 1 (1.47%) SAN
Database & Business Intelligence
1 2 (2.94%) SQL Server
2 1 (1.47%) SAP BW
2 1 (1.47%) SQL Server Reporting Services
2 1 (1.47%) NoSQL
Development Applications
1 3 (4.41%) JIRA
General
1 10 (14.71%) Retail
2 8 (11.76%) Finance
3 7 (10.29%) Law
3 7 (10.29%) Legal
4 6 (8.82%) Telecoms
5 4 (5.88%) Banking
6 3 (4.41%) Investment Banking
7 1 (1.47%) French Language
7 1 (1.47%) Front Office
7 1 (1.47%) Billing
7 1 (1.47%) Advertising
7 1 (1.47%) Publishing
Libraries, Frameworks & Software Standards
1 1 (1.47%) Web Services
1 1 (1.47%) XML
1 1 (1.47%) X-Windows
1 1 (1.47%) JSON
Miscellaneous
1 11 (16.18%) Statistics
2 5 (7.35%) Blackberry
2 5 (7.35%) Analytical Skills
3 3 (4.41%) Foreign Exchange (FX)
3 3 (4.41%) Equities
3 3 (4.41%) Hedge funds
3 3 (4.41%) Digital Media
4 2 (2.94%) Replication
4 2 (2.94%) FMCG
5 1 (1.47%) Social Media
5 1 (1.47%) User Experience
5 1 (1.47%) Enterprise Storage
5 1 (1.47%) EPoS
5 1 (1.47%) Management Information System
5 1 (1.47%) Handset
5 1 (1.47%) Computer Science
5 1 (1.47%) CMDB
5 1 (1.47%) Video Conferencing
Operating Systems
1 16 (23.53%) Windows
2 3 (4.41%) Windows 7
3 2 (2.94%) UNIX
4 1 (1.47%) Apple iOS
4 1 (1.47%) Linux
4 1 (1.47%) Windows XP
4 1 (1.47%) Mac OS X
4 1 (1.47%) Windows Vista
Processes & Methodologies
1 44 (64.71%) ITIL
2 37 (54.41%) Service Delivery
3 23 (33.82%) Service Management
4 12 (17.65%) Continuous Improvement
5 11 (16.18%) Incident Management
6 9 (13.24%) Mentoring
6 9 (13.24%) People Management
7 8 (11.76%) Coaching
7 8 (11.76%) ITIL V3
7 8 (11.76%) Risk Management
8 7 (10.29%) ITSM
9 6 (8.82%) Service Desk Management
10 5 (7.35%) Line Management
10 5 (7.35%) Problem Management
10 5 (7.35%) Data Security
11 4 (5.88%) Change Management
11 4 (5.88%) Project Management
11 4 (5.88%) PRINCE2
11 4 (5.88%) CRM
11 4 (5.88%) Release Management
Programming Languages
1 6 (8.82%) SQL
2 1 (1.47%) T-SQL
2 1 (1.47%) PowerShell
2 1 (1.47%) Bash Shell
Qualifications
1 9 (13.24%) Degree
2 8 (11.76%) ITIL Certification
3 3 (4.41%) CCNA
3 3 (4.41%) Cisco Certification
3 3 (4.41%) ITIL Foundation Certificate
4 1 (1.47%) PRINCE2 Practitioner
4 1 (1.47%) Microsoft Certification
4 1 (1.47%) MCSE
Quality Assurance & Compliance
1 24 (35.29%) SLA
2 2 (2.94%) ISO 9000
System Software
1 5 (7.35%) Active Directory
Systems Management
1 1 (1.47%) WSUS
1 1 (1.47%) SCCM
1 1 (1.47%) Puppet
1 1 (1.47%) Opscode Chef
Vendors
1 8 (11.76%) Remedy
2 3 (4.41%) ServiceNow
2 3 (4.41%) Interwoven
3 2 (2.94%) Citrix
3 2 (2.94%) Apple
4 1 (1.47%) BMC
4 1 (1.47%) Oracle
4 1 (1.47%) SAP
4 1 (1.47%) Microsoft
4 1 (1.47%) Adobe
4 1 (1.47%) HP