The table below looks at the statistics for the Service Support Manager role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Support Manager in their job title over the 3 months to 22 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Sep 2014
Same period 2013 Same period 2012
Services Support Manager
Rank 843 851 851
Rank change year-on-year
+8 0
Permanent jobs requiring a Service Support Manager 23 22 36
As % of all permanent IT jobs located in England 0.022% 0.022% 0.032%
As % of the Job Titles category 0.023% 0.023% 0.034%
Number of salaries quoted 17 17 34
Average salary £65,000 £49,000 £45,000
Average salary % change year-on-year
+32.65% +8.88%
90% offered a salary of more than £39,000 £37,000 £31,800
10% offered a salary of more than £75,000 £69,000 £90,950
UK excluding London average salary £60,000 £48,250 £36,000
% change year-on-year
+24.35% +34.02%
Service Support Manager
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
100712 94189 105607
As % of all permanent IT jobs located in England 94.39% 94.23% 95.26%
Number of salaries quoted 82348 79093 90842
Average salary £45,000 £43,500 £42,500
Average salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £68,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Support Manager
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Support Manager in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Support Manager Jobs Demand Trend in England

Service Support Manager
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Support Manager across the England region.

Service Support Manager Salary Trend in England

Service Support Manager
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Support Manager across the England region over the 3 months to 22 September 2014.

Service Support Manager Salary Histogram in England

Service Support Manager
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Support Manager within the England region over the 3 months to 22 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -8 9 £62,000 -4.61%
South East -5 5 £51,250 -4.65%
West Midlands - 4 £65,000 -
East of England -2 2 £40,000 -18.36%
East Midlands -9 1 - -
North West -16 1 £50,000 +5.26%
South West -29 1 - -
Service Support Manager
UK

Service Support Manager
Top 30 Related IT Skills in England

For the 6 months to 22 September 2014, IT jobs across the England region that cited Service Support Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Support Manager in their job title.

1 32 (50.79%) ITIL
2 18 (28.57%) Service Delivery
3 15 (23.81%) SLA
4 13 (20.63%) Finance
5 11 (17.46%) Continuous Improvement
5 11 (17.46%) Line Management
5 11 (17.46%) Active Directory
6 10 (15.87%) Windows
6 10 (15.87%) Legal
7 9 (14.29%) Service Management
7 9 (14.29%) Incident Management
8 8 (12.70%) Performance Management
8 8 (12.70%) ITIL Certification
8 8 (12.70%) Microsoft
9 7 (11.11%) MS Excel
10 6 (9.52%) Telecoms
10 6 (9.52%) ServiceNow
10 6 (9.52%) Problem Management
11 5 (7.94%) Banking
11 5 (7.94%) Retail
11 5 (7.94%) Analytical Skills
11 5 (7.94%) Law
11 5 (7.94%) Change Management
11 5 (7.94%) Citrix
12 4 (6.35%) SharePoint
12 4 (6.35%) MS Office
12 4 (6.35%) Quality Management
12 4 (6.35%) Mentoring
12 4 (6.35%) Derivative
12 4 (6.35%) Degree

Service Support Manager
Top Related IT Skills in England by Category

For the 6 months to 22 September 2014, IT jobs across the England region that cited Service Support Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Support Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (6.35%) SharePoint
2 3 (4.76%) MS Exchange
3 2 (3.17%) SharePoint 2010
3 2 (3.17%) Lync
3 2 (3.17%) Exchange Server 2007
4 1 (1.59%) Blackberry Enterprise Server
Applications
1 7 (11.11%) MS Excel
2 4 (6.35%) MS Office
Business Applications
1 1 (1.59%) Dynamics CRM
1 1 (1.59%) Dynamics AX
1 1 (1.59%) Remedy ITSM
Communications & Networking
1 3 (4.76%) Wi-Fi
2 2 (3.17%) LAN
2 2 (3.17%) VoIP
2 2 (3.17%) WAN
2 2 (3.17%) TCP/IP
3 1 (1.59%) SAN
3 1 (1.59%) HTTPS
General
1 13 (20.63%) Finance
2 10 (15.87%) Legal
3 6 (9.52%) Telecoms
4 5 (7.94%) Banking
4 5 (7.94%) Retail
4 5 (7.94%) Law
5 3 (4.76%) Investment Banking
6 2 (3.17%) Manufacturing
7 1 (1.59%) Marketing
7 1 (1.59%) Advertising
7 1 (1.59%) Games
Libraries, Frameworks & Software Standards
1 1 (1.59%) Middleware
1 1 (1.59%) .NET
Miscellaneous
1 5 (7.94%) Analytical Skills
2 4 (6.35%) Derivative
3 2 (3.17%) IVR
3 2 (3.17%) Blackberry
3 2 (3.17%) Management Information System
4 1 (1.59%) Data Protection Act
4 1 (1.59%) CMDB
Operating Systems
1 10 (15.87%) Windows
2 3 (4.76%) Windows 7
3 2 (3.17%) Windows Server 2008
4 1 (1.59%) Windows 8
4 1 (1.59%) Windows Server 2012
Processes & Methodologies
1 32 (50.79%) ITIL
2 18 (28.57%) Service Delivery
3 11 (17.46%) Continuous Improvement
3 11 (17.46%) Line Management
4 9 (14.29%) Service Management
4 9 (14.29%) Incident Management
5 8 (12.70%) Performance Management
6 6 (9.52%) Problem Management
7 5 (7.94%) Change Management
8 4 (6.35%) Quality Management
8 4 (6.35%) Mentoring
9 3 (4.76%) ITSM
9 3 (4.76%) Configuration Management
9 3 (4.76%) Project Management
9 3 (4.76%) CRM
10 2 (3.17%) B2B
10 2 (3.17%) CAD
10 2 (3.17%) Workflow
10 2 (3.17%) Process Management
10 2 (3.17%) Project Planning
Programming Languages
1 2 (3.17%) C
1 2 (3.17%) SQL
Qualifications
1 8 (12.70%) ITIL Certification
2 4 (6.35%) Degree
3 2 (3.17%) SC Cleared
3 2 (3.17%) Security Cleared
4 1 (1.59%) MCTS
4 1 (1.59%) MCITP
4 1 (1.59%) VMware Certified Professional (VCP)
4 1 (1.59%) CCNA
4 1 (1.59%) CCA
4 1 (1.59%) Citrix Certification
4 1 (1.59%) Cisco Certification
4 1 (1.59%) Microsoft Certification
4 1 (1.59%) MCSE
4 1 (1.59%) MCSA
4 1 (1.59%) MCP
Quality Assurance & Compliance
1 15 (23.81%) SLA
System Software
1 11 (17.46%) Active Directory
2 2 (3.17%) Microsoft App-V
2 2 (3.17%) XenApp
2 2 (3.17%) XenDesktop
2 2 (3.17%) Citrix Presentation Server
3 1 (1.59%) Hyper-V
3 1 (1.59%) VMware Infrastructure
Systems Management
1 3 (4.76%) SCCM
2 2 (3.17%) Cisco UCCX
3 1 (1.59%) SCOM
3 1 (1.59%) Backup Exec
Vendors
1 8 (12.70%) Microsoft
2 6 (9.52%) ServiceNow
3 5 (7.94%) Citrix
4 2 (3.17%) SAP
4 2 (3.17%) Cisco
4 2 (3.17%) Hyperion
4 2 (3.17%) Novell
4 2 (3.17%) Pegasus
4 2 (3.17%) VMware
5 1 (1.59%) Interwoven
5 1 (1.59%) Symantec
5 1 (1.59%) Remedy
5 1 (1.59%) McAfee
5 1 (1.59%) Sophos